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ibis budget Newcastle 3 stars

TripAdvisor rating 3.0/5 216 reviews
ibis budget Newcastle
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

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When making a booking at this hotel:

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  • I cannot use my points

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  • I cannot take advantage of the Members' rate

Hotel extras

Ibis Budget Newcastle offers 79 guest rooms, free Wi-Fi and parking, air-conditioning and a full continental buffet breakfast served daily at an additional fee. Located on the corner of Thomas Street and Lake Road Wallsend.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Free outdoor parking on site
  • Accessibility for people with reduced mobility
  • Air conditionned
Catering
  • Breakfast
  • Self-service catering

Hotel location

ibis budget Newcastle

3-5 Thomas Street
Corner of Link And Lakes Roads
2287
wallsend
australia

Tel: +61249500244

Fax: (+61)2/49500524

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 30km / 18 miles

GPS :-32.907722, 151.664657

Our accommodations

Featuring contemporary design and a functional layout, guest rooms at ibis budget Newcastle offer the ideal option for visitors travelling on a budget. This affordable Newcastle hotel features a range of guest room configurations, with accommodation optio ns available for up to two or three guests. Each room at the hotel features everything needed for a peaceful stay and a comfortable night's sleep, including air conditioning, linen and towels, a modern ensuite, opening windows, a TV and an alarm clock.

Standard Room with 1 Queen Bed

  • Max. number of persons: 2
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 Queen Bed and 1 Single Overhead Bunk Bed

  • Max. number of persons: 3
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 2 single beds & 1 Single Overhead Bunk Bed

  • Max. number of persons: 3
  • Area: From 0m²
  • Coffee/tea making facilities
  • Business Desk

Our guest reviews for
ibis budget Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,095 reviews

tripadvisor

TripAdvisor Rating 3.0/5

216 reviews

Cheap and Cheerful

TripAdvisor rating 3.0/5

mjfraser79 Couples - 11/12/2019 TripAdvisor review

Always a good night's sleep in Newcastle! Staff are friendly and helpful. Room is just what you need for an overnighter - bed, bathroom, aircon, tv. No frills, but always neat and tidy. Very quiet as well. Close enough to some decent dining spots too. Well positioned on main road that leads straight to the M1.

Clean , comfortable and great location

Customer review rating 3.9/5

Leanne E. Friends - 02/12/2019 Confirmed reviews ALL

Was good - reception staff very friendly Room was small but clean and comfortable

Dear LEANNE E., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dissapointed

Customer review rating 3.9/5

Michelle D. Friends - 26/11/2019 Confirmed reviews ALL

Our room was not cleaned even though the sign was put out so we had no clean towels

Dear Michelle, Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be speaking with my housekeeping team to ensure they are following best practise and we are providing the best service we possibly can. I do hope we see you again in the future and can show you the standards I am priding my team on. Sincerely, Rachael Kolmajer General Manager

problem with booking portal

Customer review rating 3.9/5

Cchr Families - 22/11/2019 Confirmed reviews ALL

When I made the booking I chose the accor website rather than booking.com However after making payment, the confirmation email showed the wrong date. I called your support number, but the indian made it very clear that this booking was non-refundable, and couldn't accept that the portal was at fault. I called the accor support line here in australia, and tried them 10 times, but couldn't get through. They returned the called about 5 hours later. I rang the hotel directly and they were able to help me instead, but again this took about 4 attempts to get through and I had to leave my details for them to return my call.

Dear Christopher, I am so sorry this was your experience making your reservation and most definitely isn't a reflection of standard practise within the Accor network. I will most definitely be providing feedback to our central reservations team. I am glad that my staff were able to assist you and I do apologise that it took so many attempts to get through. We do endeavour to be available at all times between our openings hours 07:00 - 10:00 and 12:00 - 22:00, however, as we periodically need to assist guests we will turn the phones over to ensure that any guests can leave their information and we can address as soon as we are back. I will be speaking to my staff to ensure they are more proactive with this action. Kindest Regards, Rachael Kolmajer General Manager

Very good

Customer review rating 3.9/5

Ross P. Solo - 20/11/2019 Confirmed reviews ALL

Staff excellent and room clean just didn't like toilet getting wet while showering

Dear ROSS P., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 3.9/5

Steven S. Families - 18/11/2019 Confirmed reviews ALL

Hotel accommodation was quite good,we stayed in the disabled room and was comfortable enough, the bathroom is big and comfortable. Only complaint was the air vantilator was very noisy. Overall we were satisfied.

Dear STEVEN S., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good

Customer review rating 3.9/5

Anonymous Business - 12/11/2019 Confirmed reviews ALL

all good

Dear MICHELLE B., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Handy location

Customer review rating 3.9/5

Pedr Business - 11/11/2019 Confirmed reviews ALL

1st room was a little larger than second but overall great friendly staff and great location, good value for money.

Dear PEDR D., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good for night stay

Customer review rating 3.9/5

Barbara R. Friends - 10/11/2019 Confirmed reviews ALL

The place was fine except for bathroom. Couldn’t swing a cat in it.

Dear BARBARA R., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fine.

Customer review rating 3.9/5

Rob T. Solo - 10/11/2019 Confirmed reviews ALL

Researched via AccorHotels App. Called hotel direct to check availability and advised to book online to get the $1 breakfast deal. Proceeded with booking, with advice payment to be done at hotel. Booking confirmation received via App and email. Arrived at hotel to find payment already processed using CC details provided. Happy with friendly and efficient service.

Dear ROBERT T., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good friendly service

Customer review rating 3.9/5

Ken N. Couples - 08/11/2019 Confirmed reviews ALL

Barista coffee and breakfast excellent

Dear KEN N., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor attention to detail

Customer review rating 3.9/5

Jo Business - 07/11/2019 Confirmed reviews ALL

Sheets were dirty, lightglobe needed changing when I arrived, tax invoice wasn't emailed. When I mentioned the first 2, they were solved quickly and cheerfully. But I haven't had time to chase the tax invoice and it's left a lingering bad impression.

Dear JOANNE W., Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing

Customer review rating 3.9/5

Miss T. Families - 04/11/2019 Confirmed reviews ALL

Disappointing- I was very tired checked in about 4 hrs before I went to room in to have “key” room was not cleaned and gad to go back to desk to get another room... no coffee cuos left second day or shampoo—- honestly hiw hard is it to run a budget hotel????

Dear SHARON K., Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good - minor noise

Customer review rating 3.9/5

Graham Couples - 04/11/2019 Confirmed reviews ALL

The stay was good - just need more sound proofing for the apartment nearest reception - the entry/exit door clangs shut and the breakfast area can be can also a source of noise (banging cutlery and crockery could be here in the unit)

Dear GRAHAM B., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Easy, Comfortable with friendly staff at an affordable rate!

Customer review rating 3.9/5

Rebecca B. Solo - 28/10/2019 Confirmed reviews ALL

The front counter staff were very friendly, knowledgeable about the area and happy to help. Breakfast the next morning was easy, simple and a nice range of breakfast options. Air conditioning was perfect, and I didn’t set the fire alarm off, so Winning!!

Dear REBECCA B., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a medioca experience mainly due to the very overweight receptionist . It took him a long time to check us in for some reason

Customer review rating 3.9/5

Kirsten Business - 28/10/2019 Confirmed reviews ALL

The Room was ok and clean but the bathroom door was damaged and could not be closed . We booked breakfast and we're downstairs at 7 Am. The receptionist did not got up his chair and opened the gate to enter the room. I had to pull the gate back. The Jogurt dish was not cleaned and I could see what ever people took out the day before was left. The edges had old yogurt. That gives me the impression no food safety. For the coffee I had to ask where it is and the receptionist asked me to put the coffee inside a mug and he was not happy to get up to put the water inside. I do not want to be disrespectful but he was very overweight and everything was to much for him.

Dear KIRSTEN B., Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ideal Short Stay for Work

Customer review rating 3.9/5

Trevor S. Business - 27/10/2019 Confirmed reviews ALL

Great short stay accommodation when working away and the $1 breakfast was way better than I anticipated - after all some cereal, milk and fruit on top with a good cup of coffee and some jam on toast is a graet starter for the work day

Dear TREVOR S., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cleanliness very poor

Customer review rating 3.9/5

Peter M. Solo - 27/10/2019 Confirmed reviews ALL

Mould in shower cubical Air Conditioner remote filthy Spider webs on walls ceiling Spider

Dear PETER M., Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

you get what you pay forWe stay there regularly as it is close to John Hunter Hospital

Customer review rating 3.9/5

George Business - 26/10/2019 Confirmed reviews ALL

We stay there regularly as it is close to John Hunter hospital. Clean functional and basic

Dear GEORGE L., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Helpful staff, quiet room, clean and tidy.

Customer review rating 3.9/5

Stephen C. Couples - 24/10/2019 Confirmed reviews ALL

Our only disappointment... we booked online through the AccorHotels website and received confirmation of payment. However upon arrival we found our booking had been cancelled, not by us, and without notification. Luckily the receptionist on duty, Andrew I believe, was a very helpful man and he was able to get us into a room. We don't know what happened, and after a 7 hour drive would have been very disappointed had we not been able to be accommodated. Our Visa card had adequate funds available, so we are at a loss as to the cause of the problem. That being said, the rest of our stay was most satisfactory, and we will certainly be returning customers. Our thanks again to the staff.

Dear STEPHEN C., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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