ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.2/5 528 reviews

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3-5 Thomas Street, Corner of Link And Lakes Roads, 2287 WALLSEND, Australia

Description

Hotel extras

  • Close to Newcastle sporting dining and entertainment facilities

  • Short drive from from renowned Wine region The Hunter Valley

  • Private outdoor car parking available on-site at the hotel

  • Complimentary wifi in guests rooms

  • Less than 5 minutes from John Hunter Hospital

Our accommodation(s)

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Hotel location

ibis budget Newcastle

3-5 Thomas Street, Corner of Link And Lakes Roads
2287 WALLSEND
Australia

GPS:-32.907722, 151.664657

Telephone
Fax +61 2 4950 0524

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.2/5  528 reviews

TripAdvisor Rating  3.0/5  264 reviews

Customer review rating 3.0/5

Momenussaman B. Families - Confirmed reviews ALL

The room was not clean enough and had a lot of cockroaches seen and informed, but no action was taken. Pillows, mattresses were too old and broken. But it's well located.

No redeeming features at all. Avoid!

TripAdvisor rating 1.0/5

Ben S TripAdvisor review

This hotel has no redeeming features. It is an old tired hotel and is not well maintained at all. The smell in the room was unbearable. The common areas where filthy and the lift look like a Service elevator. I didn’t even last night but you absolutely do get what you pay for.

Customer review rating 0.5/5

Barry B. Couples - Confirmed reviews ALL

The guy at reception had an attitude that was roughly as filthy as the room. The walk to the room was full of litter. The room itself did not look like it had been vacuumed with random pieces of food and rubbish around. The bed had strands of random hair in it when the cover was pulled back. The overall presentation is not what I would expect from an Accor establishment with pieces falling away from walls etc. The bed was comfortable. We realise that this is a budget room and didn’t expect the red carpet treatment but being Accor we thought it would at least be clean and the staff friendly and dutiful. We have a 6 week tour of USA planned and wanted to try another Accor brand before we went so we had an idea of the budget options under the Accor banner. However, our experience in Newcastle is enough for us to not even consider booking any of the Accor budget items whilst we are travelling.

Dear Barry, Thank you for taking the time to provide such detailed feedback. While we’re pleased to hear that you found the bed comfortable, we are genuinely disappointed to learn that the overall condition of the room and the service you received fell so far below expectations. Cleanliness and courteous service are fundamental standards, regardless of room category, and we sincerely apologise that these were not delivered during your stay. The issues you described regarding the room presentation, housekeeping, littered walkways, and the manner of our reception staff are concerning and do not reflect the level of care we expect of our team or the standards associated with the Accor brand. Your comments have been escalated to both property management and housekeeping leadership for immediate review and corrective action. We also regret that this experience has impacted your confidence in Accor’s budget brands, which is certainly not the impression we wish to leave with our guests. We appreciate you bringing these matters to our attention and thank you for your honest feedback. Should you wish to discuss this further, we would welcome the opportunity to speak with you directly. Sincerely, Management Ibis Budget, Newcastle

Customer review rating 5.0/5

Brodie G. Solo - Confirmed reviews ALL

Currently homeless. Trying to remain on my path. Was only place available. I spent all my money on accommodation 30.12 to 3.01 26 because the IBIS team was just comfortable to be around. I havent felt safe in a long time so 1 night turned into my impromptu stay.

Customer review rating 2.5/5

Paul V. Families - Confirmed reviews ALL

A well-located property for those wanting to stay out of the main town area. The staff (young lady) on our evening arrival and early morning departure (the same person) was extremely pleasant, helpful and well presented. Beds were very comfortable and it was good to still receive fluffy towels - not anything thin like a bath mat. Would be good if the single 'bunk' bed was made for guests like the bottom double bed is. Unsure why it wasn't. There is, however a distinct lack of apparent maintenance. 1) the hallway and bedroom windows don't actually fully close, so the evening traffic noise comes right in, and the window tether wasn't connected in the hall or one of our rooms, creating a fall from heights risk!; and 2) the wet-area caulking and drains really need a refresh. Of note was some missing breakfast items in the morning. We expected a basic continental breakfast given the brand, however there was only toast and granola, milk and juice - the staff noting they'd unfortunately run out of a number of other things.

Dear Paul V., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, comfortable beds, and the friendly service provided by our staff. However, we sincerely apologize for the inconveniences you experienced. Your comments regarding the maintenance issues, including the windows and the caulking in the wet areas, have been noted. We understand how important it is for a hotel to provide a comfortable and secure environment for all guests. Additionally, we regret that the breakfast offerings did not meet your expectations, as we strive to provide a variety of items for our guests. Your insights are invaluable, and we appreciate you bringing these matters to our attention. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. best regards, ibis budget Newcastle

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Other web-users rate our hotel

  • 382 reviews 8/10 Location
  • 1,333 reviews 3.7/10 Room
  • 634 reviews 7.4/10 Service
  • 17 reviews 6.7/10 WiFi
  • 794 reviews 3.1/10 Comfort
  • 707 reviews 2.6/10 Cleanliness
  • 238 reviews 1.7/10 Amenities
  • 139 reviews 3.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.