ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.3/5 496 reviews

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3-5 Thomas Street, Corner of Link And Lakes Roads, 2287 WALLSEND, Australia

Description

Hotel extras

  • Close to Newcastle sporting dining and entertainment facilities

  • Short drive from from renowned Wine region The Hunter Valley

  • Private outdoor car parking available on-site at the hotel

  • Complimentary wifi in guests rooms

  • Less than 5 minutes from John Hunter Hospital

Our accommodation(s)

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Hotel location

ibis budget Newcastle

3-5 Thomas Street, Corner of Link And Lakes Roads
2287 WALLSEND
Australia

GPS:-32.907722, 151.664657

Telephone
Fax +61 2 4950 0524

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  496 reviews

TripAdvisor Rating  3.1/5  257 reviews

friendly staff

Customer review rating 2.0/5

James Families - Confirmed reviews ALL

the staff was great not so much the rooms. No sink in the bathroom. The shower wets everything in that combo cabin toilet shower. Broken fly screen and dirty window. Old and very dated room. However the bed was comfy to sleep in.

Attitude from the guy on front desk and charged for parking without notice

Customer review rating 0.5/5

Seamus Business - Confirmed reviews ALL

I've stayed at the Wallsend Ibis about 50 times over the last 10 years, and probably a similar number of times between the the Campbelltown and Watson locations as well. I also regularly book my staff in to your locations. On Friday when I went to check in at Wallsend the guy on the front desk was not someone I'd be proud to have representing my company. Firstly he informed me of the $5 parking fee. I was surprised because I'd never had that applied during previous stays, and so I asked where on the website it was displayed. He barked back "It's on there - you must have missed it." I didn't respond - I just pulled up the Accor website that I booked through and my Accor booking confirmation to try to find where this information is provided, and upon failing to find it I asked the attendant if he could show me where on the website the parking charge is displayed. He told me it "was not his job" to show me and continued on his way. I then went to the room and got settled, and I wanted to wash my hands in the sink. I noticed that there was no cake of soap like there normally is, so I went back to my friend on the front desk and asked if he had any spare cakes of soap because one was missing from my room. Again he barked his response back at me that "There's a body wash pump bottle in the shower that can be used!" His suggestion was to pump body wash into my hands, walk to the other side of the room and then wash my hands in the sink. Doesn't seem like the best system to have in place. I asked when Accor stopped doing the small soap cakes and again he barked back at me that apparently they haven't been done for more than 10 years. I questioned this, referencing the fact that on my previous visits I always had a small cake of soap on the sink, and he told me he'd worked there for 5+ years and that they had never existed. He finished this lovely exchange by saying "Thanks Champ". Responding with "Thanks Champ" is a new (dumb) trend doing the rounds on social media as a way of intending to offend or belittle someone. I found it funny that he had the gall to throw out a "Thanks Champ" but it perfectly summed up the two interactions I had with him. When I stayed at your Campbelltown location the following night there was no cake of soap but there was a wall mounted soap dispenser directly next to the sink. That's obviously a smarter and more sanitary setup. Long story short, the very large gentleman working behind the desk on the evening of Friday 4th April 2025 was enough to make me not want to stay there again. It's concerning that one rude individual can have such an impact on someone in the space of 5 minutes during what should be a pretty simple and easy process. Likewise, and this is more the principle of it, I want my $5 back for parking please.

Convenient location.

Customer review rating 4.0/5

Ben Business - Confirmed reviews ALL

It was a last-minute booking as I needed to stay overnight for work commitments. It was clean (and smelled pleasant) comfortable and the facilities catered for what I needed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Budget Hotel, Newcastle

Customer review rating 4.0/5

Amanda Friends - Confirmed reviews ALL

Value for how cheap the price

Dear Amanda t., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Ibis Budget Hotel, Newcastle

Not as pictured on the website

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

2 fire alarm evacuations overnight. Comfy bed though.

Dear Paul L., Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Hotel, Newcastle

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Other web-users rate our hotel

  • 375 reviews 8.3/10 Location
  • 1,284 reviews 3.5/10 Room
  • 645 reviews 7.5/10 Service
  • 17 reviews 4/10 WiFi
  • 773 reviews 2.8/10 Comfort
  • 695 reviews 2.6/10 Cleanliness
  • 230 reviews 1.3/10 Amenities
  • 117 reviews 3.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.