ibis budget Newcastle 3 stars

Customer review rating 3.9/5 2,127 reviews
ibis budget Newcastle
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Room 1

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Hotel extras

Ibis Budget Newcastle offers 79 guest rooms, free Wi-Fi and parking, air-conditioning and a full continental buffet breakfast served daily at an additional fee. Located on the corner of Thomas Street and Lake Road Wallsend.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Free outdoor parking on site
  • Accessibility for people with reduced mobility
  • Air conditionned
Catering
  • Breakfast
  • Self-service catering

Hotel location

ibis budget Newcastle

3-5 Thomas Street
Corner of Link And Lakes Roads
2287
wallsend
australia

Tel: +61249500244

Fax: (+61)2/49500524

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 30km / 18 miles

GPS :-32.907722, 151.664657

Our accommodations

Featuring contemporary design and a functional layout, guest rooms at ibis budget Newcastle offer the ideal option for visitors travelling on a budget. This affordable Newcastle hotel features a range of guest room configurations, with accommodation optio ns available for up to two or three guests. Each room at the hotel features everything needed for a peaceful stay and a comfortable night's sleep, including air conditioning, linen and towels, a modern ensuite, opening windows, a TV and an alarm clock.

Standard Room with 1 Queen Bed

  • Max. number of persons: 2
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 Queen Bed and 1 Single Overhead Bunk Bed

  • Max. number of persons: 3
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 2 single beds & 1 Single Overhead Bunk Bed

  • Max. number of persons: 3
  • Area: From 0
  • Coffee/tea making facilities
  • Business Desk

Our guest reviews for
ibis budget Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,127 reviews

tripadvisor

TripAdvisor Rating 3.0/5

221 reviews

Disappointing

Customer review rating 3.9/5

Guy N. Business - 12/02/2020 Confirmed reviews ALL

When booking 4 months earlier, I asked for a quiet room inward facing of the carpark as I was attending a conference and needed a good night sleep. I also repeated this requirement the day of check-in via a phone call. After arriving at around 11pm as my flights were delayed, what I got, was a room facing on the outer of the hotel overlooking on of the side streets where street noise entered the room. On entering the room, the light over the sink had blown and the toilet seat hinge was broken which meant the seat moved and you see where the toilet hadn't been cleaned properly in the spot where the seat had previously been fastened, which would make anyone looking at it nearly physically sick. On reporting this to Reception early on the Saturday morning, Staff didn't seem that concerned and stated that as it was the weekend, these items may not be able to get fixed, which I thought this explanation was unexceptionable. On my return to the room after 9pm on Saturday night, i found the room had been served and repairs to the light and toilet had been made. However, the room must had been served/cleaned before the repairs had been made and there was grit on the toilet/shower floor area and throughout the floor in the room area as you could feel it when walking bare foot. I mentioned this on the Sunday morning. When entering the room approx 3pm on the Sunday afternoon, the floor were wet. It looked like someone had mopped the floors with a very wet mop but didn't dry mop the room. It took a number of hours before the floors dried.

Dear Guy, I do apologise that this was your experience within the hotel. I have looked into the booking and found that you were placed in the only room we have that is furthest way from the highway, granted it is facing the side street that overlooks the residentual area behind us. I do apologise if there was street noise from this area the particular night you stayed, however, this tends to be the quietest room we have on the property most evenings. I am aware of the lights and toilet seat in the room as when reported to the receptionist she called myself before 8am and I taught her how to install a toilet seat as well as ensured we had the correct light fixtures on site. As we had our plumber on site we asked him to do a full service in your ensuite to ensure there were no other issues to arise during your stay. We have spoken to the contractor for leaving behind grit in your room as when we pay them for a service we expect them to not leave anything behind. I do apologise that your recent stay did not live up to expectations, and we hope that all future stays we are able to serve you better. Kindest Regards, Rachael Kolmajer General Manager

If you really need somewhere to stay

TripAdvisor rating 3.0/5

Mellanie S 12/02/2020 TripAdvisor review

The check in process was seamless and the general facilities were worn and old. The ATM was busted and the car park was overly full. Our room reminded me of a tiny ship cabin, but it was clean. There were knobs missing of the bathroom door which made complying with their steam issues a challenge. But our bed was comfy - bring your own pillows and face washer though!

Well located.

Customer review rating 3.9/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Ibis Newcastle (Wallsend) was... okay.... but the woman at the counter saw how many bags me and my partner and still gave us a room at the very top floor on the far end of the hall... saw us struggling up the stairs with said bags (They were all very large and had multiple bags) and didn’t offer any sort of help only forced a smile and asked us to step aside so she could go do something else.

Dear Samantha, I do apologise for your recent experience at the Ibis Budget Newcastle and it definitely doesn't reflect the type of service that I am enlisting my staff to provide. We do upgrade our rooms and move them around pending availability to assist where we can when making bookings. We have disability access rooms on the ground floor that are able to be booked direct with the hotel and automatically provide them to those who require when available. I am sorry that these were booked your night of stay and that my staff weren't able to assist with your luggage. I have spoken to them about the little extra mile things we can do. Kindest Regards, Rachael
Customer review rating 3.9/5

Katie Solo - 10/02/2020 Confirmed reviews ALL

Friendly greeting and service on arrival and throughout my stay. A rain water leak in my room used 2 bath towels to contain, which I did inform front desk staff know about on both mornings I was there.

easy

Customer review rating 3.9/5

Damien B. Families - 08/02/2020 Confirmed reviews ALL

easy to book. friendly, helpful staff. clean rooms

Dear Damien, Thanks for the great review! It was lovely to meet you and we look forward to seeing you again in the future. Kindest Regards, Rachael

more than adequate

Customer review rating 3.9/5

Byron H. Solo - 05/02/2020 Confirmed reviews ALL

more than adequate accommodation. Clean, good air con, well located, comfy bed, good hot water, decent towels and the continental type breakfast was fine. Only negatives would be the big step up into the bathroom and the water splashing out of the shower.

Another Stay

TripAdvisor rating 3.0/5

Mark H 05/02/2020 TripAdvisor review

As always, it ticked all of our boxes for a convenient, good value place to stay in Newcastle. Bed comfortable, room clean, although a bit tired in a couple of areas. The shampoo and conditioner were a nice addition

Good stay

Customer review rating 3.9/5

Mc Couples - 04/02/2020 Confirmed reviews ALL

Was only there for a night and it was just what you needed for a night. The room was spacious. There was a private bathroom, aircon and a bed. Would stay again.

Much road noise

Customer review rating 3.9/5

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

Great bathroom, not the module experienced on other stays

Well located. Good stay.

Customer review rating 3.9/5

Anonymous Friends - 26/01/2020 Confirmed reviews ALL

Bedding always comfortable and clean. Staff pleasant. Find the floors in and out of rooms dirty. Wish there was a shower curtain to keep the floor dry.

Fast Checkin, polite staff

Customer review rating 3.9/5

Pdanks Business - 25/01/2020 Confirmed reviews ALL

Quick overnight stay as working in area, room was nice and cool on a very hot day.

Happy stay

Customer review rating 3.9/5

John A. Couples - 21/01/2020 Confirmed reviews ALL

good bed good shower very good selection of tv channels would prefer air-con to be a little warmer,but that's possibly just me. would stay again

Dear John, Thanks for the review! We appreciate your comments about your stay with us. Should you stay again let us know and we can assist with the airconditioning! Kindest Regards, Rachael

Great stay comfy nice and cool

Customer review rating 3.9/5

Samantha Families - 20/01/2020 Confirmed reviews ALL

Was easy hassle free comfy neat tidy cool little room

Dear Samantha, Thanks for the comments about your stay! I am passing your positive feedback onto the team. We look forward to seeing you again. Kindest Regards, Rachael Kolmajer General Manager
Customer review rating 3.9/5

Coleen P. Families - 19/01/2020 Confirmed reviews ALL

Very pleasant, quiet location

Dear Coleen, Thanks for the amazing review! I have passed on your commentary to the team. We always appreciate feedback and look forward to your next stay! Kindest Regards, Rachael Kolmajer General Manager

Decent budget hotel with terrible breakfast buffet

Customer review rating 3.9/5

Anonymous Couples - 17/01/2020 Confirmed reviews ALL

Overall around what I expected of a budget hotel. However I was dissatisfied with the breakfast option and would not consider it in the future. Coffee machine that we weren't allowed to use (had to ask the receptionist to make us coffee, which was so unusual for me!). Old and soggy bread and croissant. And very limited choice of jam and honey which wasn't even available on our second day. And did I mention they ran out of cutlery? The best part was the bowl labeled fruit salad which was nothing but pear in syrup, the one that normally comes in a can.

Not Good

Customer review rating 3.9/5

Walter C. Couples - 16/01/2020 Confirmed reviews ALL

When i did an online booking i didn't realize i was booking into a prison cell size room with an airplane toilet stuck in 1 corner, A BED YOU HIT YOUR HEAD WHEN SITTING UP, NO DECENT CHAIR TO SIT ON AND A WINDOW THAT DIDN'T LOCK PROPERLY ALLOWING LARGE TRAFFIC NOISE IN.

Dear Walter, Thank you for review. I apologise that your stay didn't live up to your expectations. Here at the ibis Budget Newcastle we offer your basic amentities including a bed, tea and coffee facilities, television, airconditioning and private bathroom. Onsite we have a laundry for washing, drying and ironing and provide a stool in the room. We are more than happy to cater for additional requests including providing additional chairs from our breakfast are and variations to the room type booked by guests subject to availability. We are aware the size of the bathroom doesn't cater for everyones needs and are endeavouring to have this rectified during the next refurbishment. This is a Formula One style hotel and we look to provide clean and basic facilities for prices starting at just $69. Kindest Regards, Rachael Kolmajer General Manager

short stay

Customer review rating 3.9/5

Johnmc Families - 13/01/2020 Confirmed reviews ALL

ok

Great experience at short notice

Customer review rating 3.9/5

Richard A. R. Solo - 12/01/2020 Confirmed reviews ALL

As always, it was a pleasure to stay at Ibis Budget Newcastle. Rachel and the other staff made me feel very welcome and, as usual, no request was a problem to them. Great sleep on great beds and thanks for the air conditioning, TV and refreshments.

As expected. Good value for price

Customer review rating 3.9/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

As expected. Good value for price

Staff are always polite & helpful

Customer review rating 3.9/5

Greg F. Business - 11/01/2020 Confirmed reviews ALL

Excellent

Our most recent 20 reviews

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