ibis budget Newcastle 3 stars

When booking 4 months earlier, I asked for a quiet room inward facing of the carpark as I was attending a conference and needed a good night sleep. I also repeated this requirement the day of check-in via a phone call. After arriving at around 11pm as my flights were delayed, what I got, was a room facing on the outer of the hotel overlooking on of the side streets where street noise entered the room. On entering the room, the light over the sink had blown and the toilet seat hinge was broken which meant the seat moved and you see where the toilet hadn't been cleaned properly in the spot where the seat had previously been fastened, which would make anyone looking at it nearly physically sick. On reporting this to Reception early on the Saturday morning, Staff didn't seem that concerned and stated that as it was the weekend, these items may not be able to get fixed, which I thought this explanation was unexceptionable. On my return to the room after 9pm on Saturday night, i found the room had been served and repairs to the light and toilet had been made. However, the room must had been served/cleaned before the repairs had been made and there was grit on the toilet/shower floor area and throughout the floor in the room area as you could feel it when walking bare foot. I mentioned this on the Sunday morning. When entering the room approx 3pm on the Sunday afternoon, the floor were wet. It looked like someone had mopped the floors with a very wet mop but didn't dry mop the room. It took a number of hours before the floors dried.

The check in process was seamless and the general facilities were worn and old. The ATM was busted and the car park was overly full. Our room reminded me of a tiny ship cabin, but it was clean. There were knobs missing of the bathroom door which made complying with their steam issues a challenge. But our bed was comfy - bring your own pillows and face washer though!

Ibis Newcastle (Wallsend) was... okay.... but the woman at the counter saw how many bags me and my partner and still gave us a room at the very top floor on the far end of the hall... saw us struggling up the stairs with said bags (They were all very large and had multiple bags) and didn’t offer any sort of help only forced a smile and asked us to step aside so she could go do something else.

Friendly greeting and service on arrival and throughout my stay. A rain water leak in my room used 2 bath towels to contain, which I did inform front desk staff know about on both mornings I was there.

easy to book. friendly, helpful staff. clean rooms