Mercure Charlestown 4 stars

Name: Mercure Charlestown
Address: CHARLESTOWN, 2290, AUSTRALIA
Telephone: (+61)249438899
Rating: 4.0

4.0/5

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Mercure Charlestown

Mid-scale hotel for business trips or leisure

The Mercure Charlestown offers 53 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle and Hunter Valley Region. Accommodation options range from Deluxe Queen rooms through to Privilege King rooms with a balcony

The Mercure Charlestown is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie, the richness of the wine region of the Hunter Valley and a short drive to Port Stephen

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Concierge

Swimming pool
- Pool
- Outdoor unheated pool

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-09:30
- Opening hours : Week-end 07:30-10:00

2 meeting room(s)
Business center with support staff
Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

By plane
NEW CASTLE AIRPORT At 32km / 19.89 miles
By train
NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Rooms (5)

Deluxe Room 1 Queen Bed

Max. number of persons: 2
Area: From 24m²
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 24m²

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Executive Room 1 King Bed

Max. number of persons: 2
Area: From 24m²
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine

Privilege Room 1 King Bed

Max. number of persons: 2
Area: From 30m²
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Standard Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 32m²

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Iron

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 45 m²
Maximum capacity: 50 people

Find out more

Welcoming and comfortable.

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Brilliant! Your stuff make the stay an absolute delight. They are always have a greeting and a smile on their face and nothing is ever too much trouble.

Looked after

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Just what you want when travelling

Newcastle NSW Holiday

Russell Friends - 27/11/2019 Confirmed reviews ALL

Overall the Mercure Charleston was a nice place to stay,a few things did spoil our experience.Firstly a noisy fridge in the room was slightly annoying,I did notify reception of this but it was not fixed. Secondly both us and our friends had problems with our room key cards not working,nearly everyday we had to go to reception to get the cards reloaded.We were very careful to make sure the cards weren't near mobile phones or other chip cards. Thirdly the rooms were in need of a make over,showing there age. Restaurant food was great and the staff were friendly and helpful most of the time,I would especially like to mention Vanessa who was always very helpful and cheerful.

Sufficient, didn’t exceed expectations.

George N. Business - 27/11/2019 Confirmed reviews ALL

Some parts in need of upgrades still.

Mark H. Business - 26/11/2019 Confirmed reviews ALL

All Great

Excellent service and staff

N., C. Friends - 26/11/2019 Confirmed reviews ALL

We only stay one night as my husband plays golf with an old work colleague. Do we normally share a meal prior to or after a game. As the restaurant was closed on Sunday night it was fantastic that we were able to use room service in the restaurant. I have not experienced that option in other hotels. Well done.

Cindy W. Families - 26/11/2019 Confirmed reviews ALL

Only complaint was the shower over the bath. Traveling with my elderly mother and this type of set up not convenient. Otherwise everything else was great. All staff very friendly and helpful. Food (dinner and breakfast) was fantastic!

Reasonable

Neil Y. Couples - 25/11/2019 Confirmed reviews ALL

Staff and room were fine with the exception of the bathroom setup

the staff were very friendly

Rachel Business - 25/11/2019 Confirmed reviews ALL

It was smooth

Lovely

Gerard C. C. Families - 24/11/2019 Confirmed reviews ALL

Lovely

Good for price but bed disappointed

Paul Families - 24/11/2019 Confirmed reviews ALL

We stay at Charlestown Mercure often and generally find it good value. It has become a preferred hotel in Newcastle. All was value for price except the bed was not as good as usual.

Met expectations in every way..

Anonymous Business - 24/11/2019 Confirmed reviews ALL

Booked last minute, reception held room for me.. Room was clean and comfortable.. Shower was hot.. Check out was seamless..

Enjoyable and comfortable stay, and very friendly staff

Natasha S. Business - 24/11/2019 Confirmed reviews ALL

I enjoyed my stay at Mercure and would definitely go back. The room was clean and comfortable, and the hotel is only a short walk to various restaurants and the shopping centre. Room service was great/speedy and the meals were delicious. I found all of the staff to be very friendly and accommodating.

Tired room, but the room service was fantastic

Anonymous Business - 23/11/2019 Confirmed reviews ALL

The room is a little tired, but the room service we received was fantastic. The best hotel food I've had at least all year, and I travel frequently for work.

Anonymous Business - 21/11/2019 Confirmed reviews ALL

It was great apart from finding a cockroach on the floor of the room which I placed in a glass and left for the cleaners to find

It met my needs

Anonymous Business - 21/11/2019 Confirmed reviews ALL

The staff were pleasant and very welcoming. The food was delicious and good variety. I asked for my room to be not cleaned. When I returned my towels had been taken and not replaced so I didn't have a floor mat for my second day/night which was a safety concern.

Great Hotel & Staff

Graham P. Couples - 19/11/2019 Confirmed reviews ALL

Could not fault the room,staff ,food or service.Will definitely stay again.As accor gold we usually get a nice welcoming gift but did not get one here maybe an oversight,but this did not detract from the overall experience.

No problem.

Stacey Friends - 18/11/2019 Confirmed reviews ALL

Easy check in and out. Clean quiet room. No issues at all.

fantastic

Clay S. Couples - 18/11/2019 Confirmed reviews ALL

the friendly staff are so helpful. they were happy to help with any questions.

Perfect location

Ramona Families - 18/11/2019 Confirmed reviews ALL

Happy with my stay...super friendly staff

Our most recent 20 reviews

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Hotel extras