Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 927 reviews

TripAdvisor Rating 3.7/5 567 reviews

Peter H. Business - 1/24/2026 Confirmed reviews ALL

Basin was blocked - excess water from shower sprayed onto the bathroom floor making floor very wet

Great location. Nice hotel.

scottdon99 1/24/2026 TripAdvisor review

Stayed here for a few nights in a queen room. Bed was comfortable. Room was clean. You have your own little balcony. Main part of the room was newly renovated but the bathroom was a little bit 1970s style. Staff were friendly.

Katherine T. Families - 1/20/2026 Confirmed reviews ALL

On arrival told restaurant opened till 9pm, rang around 8.40 to see if could order pizza, staff member was very short stating no closed (that wouldn't have worried me if staff member was polite). Then ordered pizza from Dominos with room number on order, when arrived at reception staff member rang and again was very abrupt stating we must come and get straight away (which we had not trouble doing). In the morning went to have a shower and no hot water. So had a quick wash. Advised staff member on check out and was advised yes they knew about it as another guest had advised and someone would look at (no apology for inconvenience). We are previous motel owner/operators so know these things happen, but also know that the best way to deal with is to show respect and empathy to guest. Wouldn't stay again based on this experience.

Thank you for taking the time to provide such detailed feedback about your stay. We sincerely apologise that your experience did not meet expectations and, most importantly, that you felt a lack of courtesy, empathy, and professionalism during multiple interactions with our team. We are very sorry for the way the restaurant enquiry and reception communication were handled. This is not the level of service we strive to provide, and your comments regarding staff tone and approach have been taken seriously and escalated to management for review and retraining where required. We also apologise for the inconvenience caused by the hot water issue on the morning of your departure. While we appreciate your understanding that operational issues can occur, we acknowledge that an apology and clear communication should have been offered at the time, and we regret that this was not your experience. Your perspective as previous motel owner/operators is especially valued, and we appreciate you highlighting the importance of respect and empathy in guest service. While we’re disappointed to hear you would not choose to stay with us again, your feedback is invaluable in helping us address service gaps and improve the guest experience moving forward. Thank you again for sharing your experience. Warm regards, Jess Sorraghan HOTEL MANAGER

Melinda C. Families - 1/18/2026 Confirmed reviews ALL

We enjoyed our stay. The staff was lovely, the room was clean and comfortable and the location was great. We'd definitely stay again.

Hi Melinda, Thank you for your lovely review and for choosing to stay with us as an ALL Classic member. We’re delighted to hear you enjoyed your family stay and found our team welcoming, the room clean and comfortable, and the location ideal. It’s wonderful to know you would definitely stay with us again and would recommend us so highly — that means a great deal to our team. We also appreciate your positive feedback across check-in, cleanliness, WiFi, and overall service. Thank you again for taking the time to share your experience. We look forward to welcoming you and your family back in the future. Thank you and warm regards, Jess Sorraghan HOTEL MANAGER

Karen M. Business - 1/18/2026 Confirmed reviews ALL

The check in staff were great, the room was lovely, however chef had called in sick so the restaurant was closed which was very disappointing.

Hi Karen, Thank you very much for taking the time to provide such detailed feedback and for choosing to stay with us as a valued ALL Gold member. We truly appreciate your loyalty. We’re delighted to hear that your arrival, room upgrade, accommodation, cleanliness, and interactions with our reception team were all positive. It’s especially lovely to know our front desk team made such a strong impression and recognised you on arrival — I’ll be sure to pass on your kind comments. We sincerely apologise for the disappointment caused by the restaurant being closed due to the chef calling in sick. We understand how frustrating this would have been, particularly during a business stay, and we regret the inconvenience this caused. While unforeseen staffing issues can arise, we acknowledge the impact this had on your overall experience. Thank you also for noting the missed welcome drink — this feedback has been shared with the team to ensure our loyalty benefits are delivered more consistently. Your feedback is extremely valuable to us, and we appreciate you taking the time to share it so thoughtfully. We hope to have the opportunity to welcome you back again and provide a fully seamless experience next time. Thank you and warm regards, Jess Sorraghan HOTEL MANAGER

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