Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 967 reviews

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Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  967 reviews

TripAdvisor Rating  3.5/5  558 reviews

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very friendly helpful staff. Great room size. Nicely updated

Dear Diana M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Delightful and Helpful Staff

Customer review rating 4.5/5

Susan Families - Confirmed reviews ALL

I stayed here with my parents, although we required two rooms there was only one available and it was on the top floor. With elderly parents who are unable to climb stairs, the staff were amazing and were able to move bookings so we could have a ground floor room. Very grateful for this and the room was very clean and comfortable.

Dear Suesan E., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our wonderful team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

hot room!

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Happy enough with location and the food for the meal we ate there was quite good BUT we were there 3 nights, I'm an Accor member and our room was crazy hot for this time of year as the windows face west and the small split system a/c simply isn't good enough! The hotel was full so we couldn't be moved, apparently. On departure the manager said she'd mark my notes for a discount next time - there won't be a next time!

Dear Michell H., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our sincerest apologies you found the air conditioning not to be working. I had thought you mentioned you didn't like it turned on if there was an issue we are always happy to have someone fix it. Our air conditioners are all fairly new so i will be sure to investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Comfortable

Customer review rating 3.5/5

Jane M. Solo - Confirmed reviews ALL

It was fine. Had tv issues but appreciated the breakfast as compensation

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our sincerest apologies for the TV issue. We will be sure to investigate to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Lovely experience

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

From check in to any further questions or enquiries the front desk staff was amazing and I cannot fault my experience here.

Dear Alex L., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team who will appreciate it very much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

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Other web-users rate our hotel

  • 216 reviews 9.2/10 Location
  • 666 reviews 6.2/10 Room
  • 577 reviews 9.2/10 Service
  • 16 reviews 7/10 WiFi
  • 324 reviews 5.4/10 Cleanliness
  • 267 reviews 8.6/10 Food
  • 156 reviews 9.1/10 Breakfast
  • 147 reviews 3.2/10 Amenities

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