Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.2/5 947 reviews

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Mercure Charlestown - Image 1
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Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

Photo out of - Standard Twin Room 1 Queen and 1 Single Bed

Standard Twin Rooms are furnished with a queen bed and a single bed and are designed to accommodate two or three adults or a small family. All rooms are located on the ground floor and have dual access, internally and to the car park.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
See availabilities

Standard King Rooms are the perfect place to unwind. Located on our upper level with a private balcony, these rooms require stair access and offer a larger space for the business traveller, couple or family seeking complete relaxation.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Family Rooms with Queen Bed with 2 Single beds has LCD TVs with 16 Foxtel Channels, complimentary WiFi, free parking and an outdoor swimming pool. Note stair access is required to this room.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 54 rooms
  • 5 family rooms
  • 4 connecting rooms
  • 54 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Well-being

Outdoor (unheated)

  • Outside
  • On site

MADISON KITCHEN + BAR

Photo out of - MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Cooking style
Bistro
Chef name
Rahoul Kirtickar
Capacity
80
109 Madison Drive, 2290 Charlestown, Australia
Telephone +61 2 4943 8899
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Madison Kitchen & Bar has access to the outside deck looking over the nearby bushland and views of the city and Stockton Beach in the distance.

Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  947 reviews

Customer review rating 3.5/5

Nicholas S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Bernadette V. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Selwyn S. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Michelle T. Business - Confirmed reviews ALL

Customer review rating 4.0/5

John W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Bernadette V. Families - Confirmed reviews ALL

Staff were amazing. Very helpful and accommodating.

Customer review rating 5.0/5

Selwyn S. Business - Confirmed reviews ALL

Wonderful service and helpful fullness from Ryan on Reception

Customer review rating 4.0/5

Michelle T. Business - Confirmed reviews ALL

Room and hotel environment clean presentable and what you expect. Bed was very average could be easily improved by a mattress topper. All pillows were extremely flat. As sleep is the most important part of stay.. that is why I would not rebook. Restaurant food .i only had a pizza it was fabulous. Room was very well attended to.. The towels were clean but had a burnt smell..im not fussy.. but the smell was quite odd. Loved the pictures and art work of Newcastle.. I loved the view into bushland.. that was wonderful. I gave other feedback on check out.

Customer review rating 4.0/5

John W. Couples - Confirmed reviews ALL

The bed was comfortable and the room was clean. However, the toilet plumbing could require some work and the room itself could require a makeover.

Customer review rating 3.5/5

Glenn M. Business - Confirmed reviews ALL

We had issues with a few cockroaches in the room. Couldn’t have a coffee in the as you offer the cheap International Roast.

Customer review rating 3.5/5

Cousens B. Business - Confirmed reviews ALL

Staff friendly Kettle very dirty Small cockroaches in the bathroom

Customer review rating 3.5/5

Renae P. Families - Confirmed reviews ALL

Rooms are dated

Customer review rating 5.0/5

Vince P. Couples - Confirmed reviews ALL

The restaurant was excellent. Breakfast and dinner were very good. It’s a very quiet place as well.

Customer review rating 5.0/5

Con T. Families - Confirmed reviews ALL

The services were great with good pricing a location.

Customer review rating 5.0/5

Megan H. Friends - Confirmed reviews ALL

I absolutely love the breakfast Just want to add - can accessibility for subtitles on tv

Customer review rating 4.0/5

Katie S. Friends - Confirmed reviews ALL

Great. Staff were kind and room had a good amount of mirrors. Nice pricing too

Customer review rating 5.0/5

Helga P. Families - Confirmed reviews ALL

From booking directly with the hotel to checkout, all the staff were professional, helpful and friendly - a Gold Star for all of them! 👏🏻👏🏻👏🏻👏🏻👏🏻

Customer review rating 3.5/5

Jenny W. Business - Confirmed reviews ALL

felt like the grounds were old and bathrooms dated, but the price reflected that. Photos looked better than the actual venue. lovely staff

Customer review rating 5.0/5

Kerrie R. Solo - Confirmed reviews ALL

From the moment I rang to make the booking to the moment I left the staff went beyond expectations to help me.

Customer review rating 5.0/5

Wendy G. Couples - Confirmed reviews ALL

Everythin good

Customer review rating 4.0/5

Colin P. Families - Confirmed reviews ALL

Room was fine but next door to us every time a tap was turned on there was a thudding sound from the pipes which was annoying.

Customer review rating 5.0/5

Ahmet C. K. Business - Confirmed reviews ALL

Since we were travelling from Melbourne, we needed to find a hotel that would allow us to check in late at night, which was surprisingly difficult. Luckily, **Mercure Charlestown** was able to accommodate us late at night, and the staff were incredibly helpful and welcoming. They made everything so easy for us, especially after a long journey. We’ll definitely be staying here again! ❤️

Customer review rating 5.0/5

Malcolm M. Friends - Confirmed reviews ALL

Staff always friendly and helpful.

Customer review rating 5.0/5

Joanna P. Business - Confirmed reviews ALL

Great location close to the beach, dinner and breakfast was lovely.

Other web-users rate our hotel

  • 258 reviews 9.3/10 Location
  • 685 reviews 6/10 Room
  • 590 reviews 8.9/10 Service
  • 9 reviews 9.1/10 WiFi
  • 320 reviews 5.6/10 Comfort
  • 314 reviews 5.4/10 Cleanliness
  • 290 reviews 7.8/10 Food
  • 164 reviews 3.5/10 Amenities

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