Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,494 reviews

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Mercure Charlestown
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+ 15 Services

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying

Hotel location

Mercure Charlestown

109 Madison Drive
2290 charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard King room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 3 Single BedsNon contractual photo

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Standard Room 1 Queen and 2 Single BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron

Privilege Room 1 King Bed and SpaNon contractual photo

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Non contractual photo

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,494 reviews

tripadvisor

TripAdvisor Rating 4.0/5

518 reviews

Enjoyable Break

TripAdvisor rating 4.0/5

Threechildren123 23/02/2021 TripAdvisor review

A very pleasant stay for a couple of nights . Room was clean and spacious . We really enjoyed our breakfasts offered in their restaurant and we also dined for dinner the first evening and all food was very enjoyable. Motel sits in pleasant surroundings and sits centrally to the Charlestown square and Kotara shopping centre .

Great stay

Customer review rating 5.0/5

C G. Couples - 20/02/2021 Confirmed reviews ALL

Very friendly staff Great meals dinner and breakfast Very comfortable stay Very clean

Good location

Customer review rating 5.0/5

Danielle D. Couples - 20/02/2021 Confirmed reviews ALL

Called first and got great response over phone turned up and all was great. We had booked a place in Mereweather not realizing how close the Mercure was to where we needed to be. They were so rude at the Mereweather Hotel and they wanted to charge us $165.00 for the night (no breakfast). So glad we trusted our instincts and left and than called locals to ask where to go. They suggested The Mercure. So glad we took their advice. We should have called them first and asked.

Work Trip

TripAdvisor rating 5.0/5

Chris C Business - 20/02/2021 TripAdvisor review

3 night stay. Staff always friendly and helpful. I always find the hotel really clean and comfortable. Very happy to recommend and will keep staying here when I am in Newcastle.. Food and bar also great.

Great Stay

Customer review rating 5.0/5

Brownie Families - 19/02/2021 Confirmed reviews ALL

Welcoming and assistance with anything was great

Well located and good stay, staff were friendly and polite

Customer review rating 4.0/5

Jean Couples - 16/02/2021 Confirmed reviews ALL

Good experience, clean and tidy, staff were very nice and next time we hope to upgrade.

Customer review rating 2.0/5

Anonymous Families - 16/02/2021 Confirmed reviews ALL

I have been going to Mercure for a long time but I must say this time we had no sleep. The beds were absolutely terrible. Both beds. Room 104. And one of the drain pipes in the bathroom smelt terrible. Usually I have always enjoyed our stay. This would deter me from staying in the future.

Good location - overpriced room

Customer review rating 2.0/5

Katey Solo - 13/02/2021 Confirmed reviews ALL

For what the room offered it was rather overpriced. The aircon didnt work. We weren't given a plug for the bath. And the room itself just felt dirty.

Tired hotel

Customer review rating 3.5/5

Lo Couples - 13/02/2021 Confirmed reviews ALL

Staff were very good and we enjoyed our dinner in the restaurant. The room showed signs of wear and had missing skirting boards. In need of renovation for a 4 star hotel. The room was stark and needed artwork. The bathroom urgently needs an upgrade.

Business Trip

Customer review rating 4.0/5

Anonymous Business - 11/02/2021 Confirmed reviews ALL

First time here for overnight Business Trip. Just as well restaurant on site as nothing within walking distance. Room was good and bed comfortable. Had dinner is restaurant and as a Coeliac was catered for.

Our room (with an excellent view) was as expected and smelt exceptionally clean upon arrival.

Customer review rating 4.0/5

Wendy P. Couples - 10/02/2021 Confirmed reviews ALL

We loved our stay but were located on the 2nd floor and the hotel didn't have a lift. I had to carry out bags up and down the stairs as my husband has a bad back. Will request a ground floor unit on future stays.

Convenient to health services

Customer review rating 3.0/5

Julia P. Couples - 10/02/2021 Confirmed reviews ALL

Staff were fantastic - polite and accommodating. Booked through Booking.com as we didn't know if we were going to stay in town or not. reception staff did not mind this at all and were very good about it. Cleanliness is of utmost importance at present - and you did not disappoint. Bed was comfy. Bar was good and prices were fine - you could do with a few more different cocktails -t hey are all very similar. Needs an update - very old style and refurbishment would be ideal - I was a little shocked by a Mercure being so dated and well used.

Very comfortable and welcoming accommodation.

Customer review rating 4.5/5

Rob Couples - 09/02/2021 Confirmed reviews ALL

We only stayed one night, but thoroughly enjoyed our time there. Very clean premises and quite modern. Staff exceptional.

Not up to usual standard

Customer review rating 3.5/5

Ross Couples - 08/02/2021 Confirmed reviews ALL

We were disappointed as a returning Platinum member. A single water placed in the room for a couple followed up by a (seriously) leaking hot water jug. The former is/was easily fixed but the latter is/was a serious safety hazard as well as making a mess in the room. Jug replaced promptly by a much smaller unit.

Good Stay.

Customer review rating 4.0/5

Patrick H. Business - 08/02/2021 Confirmed reviews ALL

The wifi was practically non existent. I should have advised the 'desk' as they would have re-set it. My error. Apart from that, a very nice room and my room service dinner was excellent.

well located

Customer review rating 3.5/5

Ray B. Families - 07/02/2021 Confirmed reviews ALL

Staff friendly and helpful room below expectation for price easy to find and park.

Secluded yet close, friendly team, clean rooms and great views!

Customer review rating 5.0/5

Navik Business - 06/02/2021 Confirmed reviews ALL

Always a pleasure staying with Mercure Charlestown. Centrally located to major shoppers center and shopping district. Front of staff are hospitable and friendly and very attentive. Had issue with tv remote, attended to promptly and assisted with room change. Restaurant serves high quality meals overlooking superior views of the city.

Quiet stay

Customer review rating 4.0/5

Graham W. Families - 05/02/2021 Confirmed reviews ALL

Pleasant restful stay

Great happy Staff

Customer review rating 5.0/5

Charlie X. Business - 05/02/2021 Confirmed reviews ALL

Last time at the hotel would of been around 26years ago Picked the hotel being a accor member Rooms are clean,food was amazing and all the staff where happy Thankyou

Customer review rating 4.5/5

Ron T. Families - 01/02/2021 Confirmed reviews ALL

All that was expected was available. Friendly staff make the difference. Will be back!

Our most recent 20 reviews

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