Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 942 reviews

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109 Madison Drive, 2290 CHARLESTOWN, Australia

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

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Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

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Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

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Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

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Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 942 reviews

Meav L. L. Business - 7/29/2026 Confirmed reviews ALL

Check-in was quick and easy, the foyer smelled lovely, and the receptionist was very welcoming. My room was clean and presentable—while the bathroom could use a bit of an update, everything was fully functional. There was a draft coming under the balcony door, but rolling up a towel against it kept the room at a comfortable temperature. Both dinner and breakfast were enjoyable, with a great selection of food at Madison's Restaurant. Parking was easy for my stock SUV work vehicle (sports cars be weary of the driveway as this could scrape your car if it's been modified and lowered).

Bradley B. Business - 7/28/2026 Confirmed reviews ALL

Ben &. S. P. Couples - 7/26/2026 Confirmed reviews ALL

Dylan T. Couples - 7/25/2026 Confirmed reviews ALL

Grant S. Solo - 7/24/2026 Confirmed reviews ALL

A hotel sorely in need of renovation. Everything looks like it has been there for decades. Carpets are worn and faded. Rooms are a bit ramshackle and badly thought out. e.g. Main light in reading area of room didn't work and, by most accounts, can't work. Walls are wafer thin - I could hear my neighbours' conversations (and they weren't shouting!). On that note, the hotel's booking system could be improved as, despite the hotel only having a handful of guests, for three of the five nights I was there was someone in the next room. With the thin walls they should have spaced the guests out. Bathrooms have an extractor fan that goes on every time you turn the bathroom light on! Quite annoying, compounded by the thin walls as you hear the neighbours' extractor fans going off. TVs have Foxtel but that's quite glitchy. e.g. my TV froze one night, another time the on demand streaming suddenly stopped working. The TVs are cheap Kogan ones so I think I see the source of the problem... On the plus side, the staff are excellent and do their best to overcome the error-proneness of the property. After a while I felt embarrassed to bring issues to their attention but they were never bitter or snarky about anything. The location of the property is also a positive as it is pretty much in the centre of Newcastle so nowhere in Newcastle is very far. It's also one of the few big hotels outside of the CBD, so if you prefer to avoid the CBD it is ideally located. Breakfast is another highlight. Great food and a very wide selection. Wifi is also very good. The fastest I've experienced in a hotel (though this would have been aided by the limited number of guests at the time). Overall, okay but a bit disappointing considering what it costs and what you get.

Web-users rating

Other web-users rate our hotel

255 reviews 9.2/10 Location
691 reviews 6.2/10 Room
589 reviews 8.9/10 Service
9 reviews 8.7/10 WiFi
316 reviews 5.6/10 Cleanliness
292 reviews 7.6/10 Food
158 reviews 3.6/10 Amenities
141 reviews 8.8/10 Breakfast

55 reviews 9.3/10 Location
117 reviews 6.9/10 Room
111 reviews 9.1/10 Service
61 reviews 6/10 Cleanliness
44 reviews 7.8/10 Food
24 reviews 8.8/10 Breakfast
21 reviews 3.6/10 Amenities

29 reviews 9.1/10 Location
113 reviews 6.6/10 Room
108 reviews 9.4/10 Service
56 reviews 8.2/10 Food
50 reviews 5.6/10 Cleanliness
26 reviews 8.8/10 Breakfast
22 reviews 3.2/10 Amenities
17 reviews 4.3/10 Vibe

20 reviews 8.8/10 Location
85 reviews 5.2/10 Room
75 reviews 8.8/10 Service
41 reviews 6.6/10 Food
39 reviews 4.9/10 Cleanliness
33 reviews 5/10 Comfort
19 reviews 3.3/10 Amenities
17 reviews 4.2/10 Vibe

18 reviews 9.4/10 Location
38 reviews 7/10 Room
47 reviews 9.2/10 Service
22 reviews 7.6/10 Food
10 reviews 8.9/10 Breakfast
10 reviews 6.4/10 Cleanliness
6 reviews 8.1/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

Mercure Charlestown is located at 109 Madison Drive, 2290 Charlestown, Australia, nestled in quiet, tree-lined surrounds near the Charlestown CBD. We are a 15-minute walk from Charlestown Square's shopping and cinema district and a short drive from Newcastle's beaches and the Hunter Valley wine region. Newcastle Railway Station is approximately 8 km away, about a 10-minute drive from the hotel.

What types of rooms are available?

What services and amenities are available?

At Mercure Charlestown, we offer a range of facilities to ensure a comfortable stay:

Free Wi-Fi and complimentary on-site parking
Buffet breakfast for an additional fee at Madison Kitchen + Bar
Air conditioning and HD TVs with Foxtel in all rooms
Outdoor unheated swimming pool
Madison Kitchen + Bar and a lobby bar
Three meeting rooms and wedding venue facilities
Laundry and dry cleaning services

What dining options are available?

What are the check-in and check-out times?

At Mercure Charlestown, check-in is available from 02:00 PM and check-out is up to 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Charlestown regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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