Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,053 reviews
Mercure Charlestown
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Room 1

Number of guests
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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Photo non contractuelle / Strictly non binding

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,053 reviews

tripadvisor

TripAdvisor Rating 4.0/5

500 reviews

Well Located

Customer review rating 4.2/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Stayed overnight for medical appointment at JHH so just really needed a bed. Bed comfy but bathroom really needs an upgrade as it was dated, taps did not work well over basin and the half flush on the toilet did not work

Good location

Customer review rating 4.2/5

Steve Business - 11/02/2020 Confirmed reviews ALL

Great

Well Located

Customer review rating 4.2/5

Brian Business - 11/02/2020 Confirmed reviews ALL

Meals were good. Only issue was the battery was running low on the either fire or smoke alarm over the bed and the green light kept flickering, Could not sleep.

well located, excellent staff, service and courtesy.

Customer review rating 4.2/5

Fay Couples - 10/02/2020 Confirmed reviews ALL

My wife was booked in for an extended stay whilst I was in hospital. She has severe vision impairment and I wanted somewhere that was secure with restaurant and room service. This Boutique hotel ticked all the boxes. My operation was deferred and my wife had to cut short her stay. The staff and management were totally supportive and we will definitely be staying there when the Operation is rescheduled.

Well appointed property nice staff

Customer review rating 4.2/5

Roslyn K. Business - 09/02/2020 Confirmed reviews ALL

Just an overnight staff after a work function Bad weather but felt safe and comfortable at your property

Another good stay in Charlestown

Customer review rating 4.2/5

David Couples - 09/02/2020 Confirmed reviews ALL

As fairly regular guests we continued to be more than satisfied with our two night stay. The weather was extreme with something like 42 degrees Celsius on the weekend. Sadly the room air-conditioner was unable to cope and indoor temperatures were a little stifling. Possible inevitable in the circumstances but a little disappointing. The restaurant, however, was completely acceptable regarding temperature. The food maintained its excellent quality.

good stay

Customer review rating 4.2/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

The hotel is mostly good but the staff varies. I am familiar with this hotel.

Great attentive service, great food and good value

Customer review rating 4.2/5

Anne Business - 06/02/2020 Confirmed reviews ALL

Staff were really helpful and ready to go out of their way. The facilities suited my needs for work and rest.

Customer review rating 4.2/5

Courtney Business - 06/02/2020 Confirmed reviews ALL

I made the booking on behalf of my managers. I did not personally attend the venue. The customer service I experienced when making enquiries leading to my booking was very satisfactory, friendly, prompt responses and able to accommodate my requests. I understand the staff who attended the venue were comfortable and found the catering satisfactory.

A pleasure as usual

Customer review rating 4.2/5

Debbie T. Business - 05/02/2020 Confirmed reviews ALL

Always enjoy my stay here when I work away . The rooms are large ,clean and nicely appointed , the staff are just a delight to deal with and the food delicious

Hot

Customer review rating 4.2/5

Stacey B. Friends - 04/02/2020 Confirmed reviews ALL

We had stayed at the Best Western and Apollo at Charlestown the night previous. The first thing I noticed was the long walk lugging bags in high temperatures. The hallways are not airconditioned and in that heat it was noticeable and uncomfortable. The room took 5-6 hours to become bearable as the air-conditioning unit struggled to make an impact. It was definitely underpowered for the job at hand, it can't be attributed just to it being a hot day as Reception was cool enough but that immediately changed as we mounted the steps within a few feet. There was no milk in the fridge when we arrived which was unusual as I thought that would be a standard and I had to call reception. I chose the Mercure because it had a pool. I'm aware there are water restrictions going on but having stayed in 3 hotels with pools in water restricted places recently, none of them were under filled. Except the Mercure. And by quite a long way. I'm only short so it was, thankfully, still over my head at the deepest part but it was noticeable and disappointing. The bed was king sized and comfortable. Thank you for asking for my feedback.

Nice acomm with plenty of parking

Customer review rating 4.2/5

Robyn M. Couples - 03/02/2020 Confirmed reviews ALL

Just stayed 1 night. Disappointed the dine in restaurant was not open. We did have room service which was very nice. Bed comfortable

Stay

Customer review rating 4.2/5

Todd Couples - 03/02/2020 Confirmed reviews ALL

Nice and clean and good staff

Nothing too wow

Customer review rating 4.2/5

Rebecca Couples - 01/02/2020 Confirmed reviews ALL

When checked in there was no greeting, staff snapped credit card out of my hand to swap it. On check in we asked for ice and water to be sent to the room. 1 hour later, we didn't even get any. Breakfast was basic, I've had better at other hotels that cost cheaper.

Dear Rebecca A., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our staff usually receive great feedback and i apologise if we have fallen short on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Great Restaurant

Customer review rating 4.2/5

Tania R. Couples - 31/01/2020 Confirmed reviews ALL

We enjoyed our stay. We especially enjoyed our restaurant experience. The food was great and the staff were super friendly and helpful. I would have given a 10 for overall experience however, we found the carpet to be quite dirty. We had to leave our shoes on in the room to keep our feet clean.

Dear Tania R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our carpets are vacuumed after every stay and carpet cleaned when needed, i will be sure to have housekeeping check the room you stayed in our apologies for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Welcoming

Customer review rating 4.2/5

Rhonnie Business - 31/01/2020 Confirmed reviews ALL

The service was friendly and efficient. The rooms were clean, the bed comfortable. Breakfast offered a great choice and the best bacon I have had at Accor. We also enjoyed our evening meals. Checkout was easy and Accor points credited to my account within hours. We will definitely stay here again.

Dear Rhonda S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Clean and tidy with good service

Customer review rating 4.2/5

Steve Families - 30/01/2020 Confirmed reviews ALL

The accommodation was well presented. An improvement to the room would be an overhead fan as the room air conditioner is disturbing when trying to sleep due to noise and temperature control. The breakfast buffet was very good; well laid out with plenty of food and drink options, especially the the little treats presented like the freshly baked mini muffins. The breakfast staff were quite helpful. Checking in and out was very efficiently and friendly executed.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and i will share your comments with our team. Our air conditioner have a sleep mode to make them quieter and reception is always happy to help should you need assistance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Enjoyed our stay

Customer review rating 4.2/5

Anonymous Families - 27/01/2020 Confirmed reviews ALL

Matched expectations.

Dear Amit D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Everything you need

Customer review rating 4.2/5

Kim Families - 27/01/2020 Confirmed reviews ALL

The hotel is well positioned just off the highway so there's no traffic noise, and it's not far from Newcastle. The staff were very friendly and accommodating. We had dinner and breakfast at the hotel. The dinner menu had lots of choice and also a kids menu with activities to entertain our son until our meals arrived. The pool was refreshing after a long day's drive.

Dear Kim M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Ideal location

Customer review rating 4.2/5

Kerry Couples - 25/01/2020 Confirmed reviews ALL

Staff were friendly, room was immaculate.

Dear Kerry D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
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