Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 947 reviews

Best price
guarantee

23 23 photos

21 21 photos

109 Madison Drive, 2290 CHARLESTOWN, Australia

See rates

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Manager

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 947 reviews

TripAdvisor Rating 3.5/5 556 reviews

Not sure I will book again

Hus O. Business - 7/19/2024 Confirmed reviews ALL

I stay here from time to time. This time I was in room 114. I checked in around 830pm and went to my room. The first thing I noticed was ants in the sink of the bathroom. Being tired I didn’t bother, I then got into bed as I wanted to get some rest. After trying to turn the tv on I have a message to say it was powering down. I called the receptionist who then reset the power to it and worked so I can change channels. This worked for all of an hour then the tv locked up again. I went to bed as it was too late. The next morning I try to have a shower and hardly got any hot water, when I did it kept coming on and off. I have stayed in this hotel many times before as I am an Accor member, have to say this may be the last as it’s not worth paying that for a room and not being able to use the basics in it. I had also reported this on my checkout to the receptionist.

Dear Hus O., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our sincerest apologies again for the issues on this occasion. I am pleased you have stayed before to know this is not a regular occurrence. I have alerted our pest control to the ant issue to be taken care of and will investigate all issues to prevent future occurrence. We have staff onsite 24/7 please always feel free to contact our team at any time during your stay should we be able to assist with anything at all to ensure you have a great stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you at our usual high standards of service in the near future. Sincerely, Vanessa

Were the cleaners on holiday?

Romana J. Business - 7/19/2024 Confirmed reviews ALL

My favorite part of this review is deciding which part of my assessment was the worst. Was it the ants in the bathroom? Was it the red mold in the shower? Was it the crunchy splashes of goodness knows what left on the blanket? I’m not going to choose between them. Just in summary; I cannot recommend this Hotel.

Dear Romana J., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our housekeeping usually receive fantastic feedback and i offer my sincerest apologies we have fallen short on this occasion. Please always feel free to contact our reception team during your stay should you have any issues and we will promptly attend to them to ensure you have a great stay. I will be sure to investigate all issues mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you at our usual high standards of service in the near future. Sincerely, Vanessa

Ok if you don't mind older style bathrooms and have access to a car

Wayne H. Business - 7/17/2024 Confirmed reviews ALL

Everything was ok, bed was comfortable, amenities could be improved, parking was easy, site looks better in the photos than in reality. Nothing to complain about but just basic standard.

Dear Wayne H., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have recently refurbished many rooms and bathrooms and with them still ongoing we look forward to the end results. Please feel free to request an already refurbished room on your next trip if this is a preference. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Nice place to stay

Rebecca M. Couples - 7/17/2024 Confirmed reviews ALL

Nice place to stay, staff were friendly and the bed was comfy.

Dear Rebecca M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our wonderful team of staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Great staff, good location and well maintained.

Craig R. Families - 7/16/2024 Confirmed reviews ALL

Had one night stay with my young family while we had a child stay overnight at John Hunter. The staff were very helpful and so kind to my boys. The room, a little dated, but well maintained and clean.

Dear Craig R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our wonderful team as i am sure they will appreciate it very much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

212 reviews 9.2/10 Location
658 reviews 6.5/10 Room
595 reviews 9.2/10 Service
20 reviews 3.2/10 WiFi
320 reviews 6.1/10 Cleanliness
264 reviews 8.4/10 Food
165 reviews 9.3/10 Breakfast
157 reviews 3.6/10 Amenities

53 reviews 9.5/10 Location
156 reviews 6.7/10 Room
154 reviews 9.2/10 Service
84 reviews 6.7/10 Cleanliness
57 reviews 8.4/10 Food
50 reviews 9.4/10 Breakfast
33 reviews 3.8/10 Amenities

46 reviews 9.3/10 Location
165 reviews 6.6/10 Room
135 reviews 9.6/10 Service
5 reviews 1.4/10 WiFi
72 reviews 6/10 Cleanliness
68 reviews 8.8/10 Food
44 reviews 9.4/10 Breakfast
39 reviews 3.5/10 Amenities

27 reviews 9.4/10 Location
117 reviews 6.8/10 Room
116 reviews 9.2/10 Service
6 reviews 2.7/10 WiFi
59 reviews 6.4/10 Cleanliness
48 reviews 8.7/10 Food
30 reviews 4.9/10 Vibe
25 reviews 4.1/10 Amenities

13 reviews 9.3/10 Location
42 reviews 6/10 Room
37 reviews 9.3/10 Service
18 reviews 5.6/10 Cleanliness
14 reviews 3.4/10 Amenities
12 reviews 5.1/10 Vibe
9 reviews 9.4/10 Breakfast
8 reviews 5.9/10 Value

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Our other establishments nearby

Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 (1081 reviews)

At 6.283 km

See the hotel

ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.1/5 (1241 reviews)

At 6.312 km

See the hotel

ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.5/5 (444 reviews)

At 6.456 km

See the hotel

Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 (1452 reviews)

At 8.007 km

See the hotel

Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 (517 reviews)

At 20.674 km

See the hotel

Mercure Maitland Monte Pio 4 stars

TripAdvisor rating 3.5/5 (263 reviews)

At 29.871 km

See the hotel

All our hotels in Charlestown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.