Mercure Charlestown 4 stars

As fairly regular guests we continued to be more than satisfied with our two night stay. The weather was extreme with something like 42 degrees Celsius on the weekend. Sadly the room air-conditioner was unable to cope and indoor temperatures were a little stifling. Possible inevitable in the circumstances but a little disappointing. The restaurant, however, was completely acceptable regarding temperature. The food maintained its excellent quality.

The hotel is mostly good but the staff varies. I am familiar with this hotel.

Staff were really helpful and ready to go out of their way. The facilities suited my needs for work and rest.

I made the booking on behalf of my managers. I did not personally attend the venue. The customer service I experienced when making enquiries leading to my booking was very satisfactory, friendly, prompt responses and able to accommodate my requests. I understand the staff who attended the venue were comfortable and found the catering satisfactory.

Always enjoy my stay here when I work away . The rooms are large ,clean and nicely appointed , the staff are just a delight to deal with and the food delicious

We had stayed at the Best Western and Apollo at Charlestown the night previous. The first thing I noticed was the long walk lugging bags in high temperatures. The hallways are not airconditioned and in that heat it was noticeable and uncomfortable. The room took 5-6 hours to become bearable as the air-conditioning unit struggled to make an impact. It was definitely underpowered for the job at hand, it can't be attributed just to it being a hot day as Reception was cool enough but that immediately changed as we mounted the steps within a few feet. There was no milk in the fridge when we arrived which was unusual as I thought that would be a standard and I had to call reception. I chose the Mercure because it had a pool. I'm aware there are water restrictions going on but having stayed in 3 hotels with pools in water restricted places recently, none of them were under filled. Except the Mercure. And by quite a long way. I'm only short so it was, thankfully, still over my head at the deepest part but it was noticeable and disappointing. The bed was king sized and comfortable. Thank you for asking for my feedback.

Just stayed 1 night. Disappointed the dine in restaurant was not open. We did have room service which was very nice. Bed comfortable

Nice and clean and good staff

When checked in there was no greeting, staff snapped credit card out of my hand to swap it. On check in we asked for ice and water to be sent to the room. 1 hour later, we didn't even get any. Breakfast was basic, I've had better at other hotels that cost cheaper.

We enjoyed our stay. We especially enjoyed our restaurant experience. The food was great and the staff were super friendly and helpful. I would have given a 10 for overall experience however, we found the carpet to be quite dirty. We had to leave our shoes on in the room to keep our feet clean.

The service was friendly and efficient. The rooms were clean, the bed comfortable. Breakfast offered a great choice and the best bacon I have had at Accor. We also enjoyed our evening meals. Checkout was easy and Accor points credited to my account within hours. We will definitely stay here again.

The accommodation was well presented. An improvement to the room would be an overhead fan as the room air conditioner is disturbing when trying to sleep due to noise and temperature control. The breakfast buffet was very good; well laid out with plenty of food and drink options, especially the the little treats presented like the freshly baked mini muffins. The breakfast staff were quite helpful. Checking in and out was very efficiently and friendly executed.

Matched expectations.

The hotel is well positioned just off the highway so there's no traffic noise, and it's not far from Newcastle. The staff were very friendly and accommodating. We had dinner and breakfast at the hotel. The dinner menu had lots of choice and also a kids menu with activities to entertain our son until our meals arrived. The pool was refreshing after a long day's drive.

Staff were friendly, room was immaculate.