Mercure Charlestown 4 stars

When in Newcastle we always stay at Mercure

Lovely staff at check in and out. Easy to find, close to shopping and city attractions. Quiet, comfortable room.

When checking in with my 2 young boys in toe (6 and 7 years old), I enquired about room service as we required an early night. The information given was adequate and the male employee commented to my children that room service was fun. We called for room service at 6.30pm - no answer for several minutes. Managed to place our order approximately 15 min later. It then took nearly an hour and THREE phone callswith promises of a prompt delivery to follow up on the meals. No real apology but a superficial excuse of the new staff member had failed to advise us of the delay each time.

Easily found. Quiet, close to my two medical appointments. Delicious dinner and breakfast

The rooms were very good , and due to my tooth situation the restaurant was very kind to cater and gave me a delicious meal Will definitely come back I’m in the optical business and travel a lot it’s so nice to be looked after And the price was good

Nice big room. Breakfast was nice, but service is slow despite being the only customer at the time of ordering. Extractor fan in the bathroom was very loud and cannot be left on at night which means I am unable to leave the light on in the bathroom at night.

2 person room only 1 chair. no coffee table, Fan in bathroom was very loud. disappointed that shower was over the bath. Rooms were adequate. would have preferred "fresh milk" for tea making.

Very comfortable stay, room clean, staff very friendly. Easily located to shops.

Spent one night recently. Great value. Friendly staff. The rooms and amenities are good quality and typical of mecure and Ac cor properties.

I stay at this property fairly regularly and I have a plant-based diet. There was literally nothing I was able to select from the room service menu because all of the veg/vegan options had ‘run out’. The reception staff were polite and apologised saying that the ordering had been scheduled for the following day. I was forced to get dressed and eat at a local take-away instead of enjoying room service in the comfort of my own room. The bathroom was also very, very ‘tired’. Although I understand you have a renovation program underway, I was not my experience.

Very pleasant. I have stayed before on business and I will return again.

Again the staff were very good and helpful and friendly.We stay here on our visits to Newcastle [my home town].Room 228 gives us a lovely view and the staff [Vanessa this time] booked us into our usual room [228]. Only problem was A/c did not appear to heat the room as expected. Perhaps filters to be cleaned at least twice a year [I had this in my home]. Also cold water tap washer to check - would not turn off completely. But motel always very clean and a great staff. We enjoy our stays - a great location.

Outdated room......furnishings and repairs not complete. The hot water was Luke warm. This was reported to management with “bland reply “ and no apology! 1 bottle of water for 2 guests.

Stop over on a long trip. Late checkin went smoothly. The late check in went smoothly.Staff very helpful, both in the booking/rebooking and rebooking (Covid!) process and also when we arrived snd departed.

We continue to return to the Mercure Charlestown as we always enjoy our stay. The staff is excellent, the room always spotlessly clean. Check in is simple and fast as we are now so well known. The room we always take is very quiet.