Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 925 reviews

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109 Madison Drive, 2290 CHARLESTOWN, Australia

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 925 reviews

TripAdvisor Rating 3.7/5 566 reviews

Melissa S. Families - 1/7/2026 Confirmed reviews ALL

Would recommend. Clean, great location and excellent service.

Jess H. Families - 1/6/2026 Confirmed reviews ALL

Run down, dirty and old

Don R. Families - 1/6/2026 Confirmed reviews ALL

I was expecting a bit more from the hotel. The toilet roll holder was not cleaned. And one of the mugs were not washed as well. As a hotel, I think you need to pay attention to the details.

Lynley R. Families - 1/5/2026 Confirmed reviews ALL

Lovely quiet location with great views. Great staff. Large rooms.

Lisa T. Families - 1/5/2026 Confirmed reviews ALL

Accomodation just ok. Time for an update. Carpet in main hallways was disgusting.

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Web-users rating

Other web-users rate our hotel

242 reviews 9.2/10 Location
672 reviews 6.4/10 Room
594 reviews 9.2/10 Service
8 reviews 8.5/10 WiFi
311 reviews 5.6/10 Cleanliness
299 reviews 8/10 Food
151 reviews 8.8/10 Breakfast
148 reviews 3.3/10 Amenities

22 reviews 9.2/10 Location
126 reviews 6.7/10 Room
119 reviews 9.1/10 Service
59 reviews 8.7/10 Food
55 reviews 5.6/10 Cleanliness
29 reviews 8.8/10 Breakfast
24 reviews 3.1/10 Amenities
22 reviews 4.1/10 Vibe

51 reviews 9.4/10 Location
116 reviews 6.8/10 Room
108 reviews 9.2/10 Service
53 reviews 5.9/10 Cleanliness
52 reviews 8.4/10 Food
29 reviews 8.6/10 Breakfast
18 reviews 3.3/10 Amenities

25 reviews 9.1/10 Location
82 reviews 5.7/10 Room
90 reviews 9.1/10 Service
49 reviews 7.6/10 Food
41 reviews 5.3/10 Cleanliness
21 reviews 4/10 Vibe
16 reviews 3.4/10 Amenities
9 reviews 8.7/10 Breakfast

17 reviews 9.4/10 Location
36 reviews 6.8/10 Room
45 reviews 9.4/10 Service
18 reviews 8.2/10 Food
9 reviews 6.1/10 Cleanliness
7 reviews 9/10 Breakfast
7 reviews 7.4/10 Value

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All our hotels in Newcastle

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.