Mercure Charlestown

Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.2/5 891 reviews

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Hotel extras

  • ALLSAFE certified

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

ALLSAFE approved hotel

Hotel location

Mercure Charlestown

109 Madison Drive

GPS:-32.955011, 151.704792

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  891 reviews

TripAdvisor Rating  3.5/5  545 reviews

Well located

Customer review rating 4.5/5

Chris Business - Confirmed reviews ALL

Very spacious and comfortable bed. Enjoyed my stay and had everything in the room I needed.

Very comfortable stay and excellent buffet!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I stayed at the Mercure in Charlestown for a couple of nights 2 weeks in a row. The beds are really comfortable, excellent buffet breakfast, great views and an easy drive to John Hunter hospital.

It was fabulous

Customer review rating 5.0/5

Jill W. Families - Confirmed reviews ALL

Fantastic place to stay. Great pool, great food and great service and great rooms

Wel located, friendly staff, old rooms with lack of cleanliness

Customer review rating 2.0/5

Melissa Solo - Confirmed reviews ALL

The main foyer and dining areas are modern and well kept, staff are friendly and helpful. The room was dated and I found many areas on the walls and the ceiling that needed repair. I found multiple hairs in the sheets, on the counters, on the bathtub rim and it grossed me out. The dining was booked so I had to order food to my room. Staff were lovely but food was lacking in flavour and the cost was not reflective of what I got. I would not stay again, I paid for a premium room and question if the low cost rooms are better because they are more used and kept up to date.

Good Stay and free upgrade

Customer review rating 4.5/5

Ed Families - Confirmed reviews ALL

Hi As an Accor plus member I got a room upgrade. Staff were very helpful. If there was one small negative it was the carpet & paint in the room was looking old with the bathroom really needing an upgrade. A shower in a bath is old school. Cheers Ed

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Other web-users rate our hotel

  • 241 reviews 8.9/10 Location
  • 672 reviews 6.5/10 Room
  • 593 reviews 8.8/10 Service
  • 22 reviews 4/10 WiFi
  • 331 reviews 5.8/10 Cleanliness
  • 298 reviews 8.1/10 Food
  • 147 reviews 8.2/10 Breakfast
  • 140 reviews 3.7/10 Amenities

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