Mercure Charlestown

Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.2/5 859 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certified

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS:-32.955011, 151.704792

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Our guest reviews

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

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ALL Rating  4.2/5  859 reviews

TripAdvisor Rating  4.0/5  542 reviews

Lovely people, tired facility

Customer review rating 2.5/5

Carl Business - Confirmed reviews ALL

As usual, a great people experience, but the facility desperately needs money spent on it. The carpet in the hallways and staircases are stained, and look like they should be in a pub somewhere. The rooms have outdated fixtures and fittings, the lampshade in my room was cracked and broken and needed replacement. I booked a large king size room, but the room was furnished with one tub chair - no lounge. where would a couple sit? Its not like there’s no room for more fit out! This facility degrades the Mercure brand, and needs money spent on it.

Exceptional service. Hotel needs some care

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The staff were great. The building needs a little love. There's a bit of a smell throughout and carpet/walls/bathrooms looking tired.

Very comfy!

Customer review rating 4.5/5

Ally J. Couples - Confirmed reviews ALL

Pleasantly surprised by the overall experience. We were not expecting it to be so good. Great rooms, lovely staff, good restaurant and easy access to the downstairs rooms.

Dear Steven M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Nice stay

Customer review rating 5.0/5

Lir Couples - Confirmed reviews ALL

Comfortable and friendly.

Dear Lance R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa.

Off the main highway, very quiet and peaceful after a long drive.

Customer review rating 5.0/5

Helen, M. Couples - Confirmed reviews ALL

Each and every staff member we dealt with were wonderful, from front desk to Dining room, keep up the good work.

Dear Wayne I., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially a perfect score. I will share your praise with our team who certainly do a fantastic job and i am sure will appreciate such great feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Loved it , but didn't love the loo

Customer review rating 3.5/5

Kevin W. Couples - Confirmed reviews ALL

Every aspect of our stay was great, check in was very friendly and professional, access to our room was great (carpark straight into Room 103), Room itself was as you would expect from Mercure, Room service selection just wonderful and we recommend the Meat Lovers Pizza to all travellers,.....BUT Someone decided to put a small (Kids maybe) toilet seat on the normal size toilet bowl ..... .general maintenance has dropped the ball here and taken the shine off our otherwise delightful stay.

Dear Kevin W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team. Thank you for advising the toilet seat issue i will be sure to have maintenance check the issue. If there is ever any issues during your stay please feel free to contact reception and we will promptly assist and fix the issue to ensure you have a great stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Good stay

Customer review rating 4.5/5

Basanti R. Couples - Confirmed reviews ALL

Very nice and clean. Peaceful environment and friendly staff. Won't be last time

Dear Basanti R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Felt welcome and relaxed

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were friendly, room was well appointed and clean

Dear Matt C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will be sure to make sure our housekeepers check the freezer compartment and thank you for brining this to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Fabulous stay

Customer review rating 5.0/5

Sam55 Couples - Confirmed reviews ALL

We booked our accommodation at the last minute, we arrived around 7:15pm. We were greeted so nicely, and made aware the dining area was available if we required it. We then went in to have an absolutely beautiful meal. Our room was spacious and very very comfortable.

Dear Lola T., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Better quality service during the week, weekend was a different picture

Customer review rating 4.0/5

Frances G. Solo - Confirmed reviews ALL

All the people working here were great. Too many toiletries delivered. Weekend the overall vibe felt rougher, particularly after reporting violence in the next room.

Dear Frances G., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our apologies for the disturbance over the weekend and we appreciate you reporting it so we could take action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Mercure Charlestown

Customer review rating 4.0/5

Mike Couples - Confirmed reviews ALL

overall good

Dear Mike & Janette C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see you both again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cant wait to see you both again. Sincerely, Vanessa

Great location, friendly staff.

Customer review rating 4.5/5

Tony M. Families - Confirmed reviews ALL

Very pleasant stay.

Dear Tony M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Out dated

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Staff were amazing however the room is quite outdated and the bathroom experience was horrible. Having a spa is "cool" for about 2 secs but trying to have a shower and not filling up the surrounding bath was a mission. Also, the room had a funky smell in it which wasn't pleasent at all. Lastly, there was a recliner that looked like it was placed there in the early 90s.....

Dear Marco C., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be sure to share your praise with our team of staff who certainly do a fantastic job. We have undergone refurbishment in many room types and the room type you occupied is next on our list. We cant wait to share the end results with our valued guests. I will be sure to check the issues mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Convenient stay for us

Customer review rating 5.0/5

Sandra T. Couples - Confirmed reviews ALL

We always stay here when we come to see our grandchildren, close, convenient and competitive prices

Dear Sandra T., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see you returning to stay with us. I will be sure to share your praise with Ryan who certainly does do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good location, excellent staff and dining, very clean.

Dear Marlene S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Difficult to access for those who cannot manage stairs.

Dear Ray W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We have downstairs rooms for those who prefer or need easy access. These rooms are available upon request and availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

good place to stay

Customer review rating 4.5/5

Alan -. C. T. Couples - Confirmed reviews ALL

Staff were friendly and courteous

Dear Charmine T., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Overnight accommodation

TripAdvisor rating 4.0/5

Robyn C TripAdvisor review

Location of Mercure was convenient and close to Charlestown allowing me to be near family. Sleep quality unfortunately on this particular night not so good as some inconsiderate guests were talking quite loudly in the very early hours of the morning with no consideration for other guests, but otherwise stay was enjoyable

Good Hotel When in Newcastle.

TripAdvisor rating 4.0/5

agavenlock Business - TripAdvisor review

As always there isn't to much to complain about when staying here. Rooms are Fresh and Tidy. If there are any issues the staff take care of it immediately. In saying that rooms are ready for a bit of a refresh or a new bed. Overall this is just my opinion but the rooms fit the Hotel Rate. Restaurant has a good selection on offering for Dinner. Food is fresh and plenty of it. Good to see the Breakfast Buffet is back.Overall a good place to stay for business or leisure when in Newcastle.

short stay in Charlestown

TripAdvisor rating 5.0/5

J5883SNmikew TripAdvisor review

Nicely situated hotel for visiting the area of Newcastle and other parts of this coastline. Only a short road trip fom Sydney and easy to find. Parking right outside our room is a big bonus when travelling with large suitcases etc. and its free. The rooms are nicely sized , comfortable and air conned . The breakfast and dinner were top quality and the staff very welcoming and made our stay really enjoyable ...

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