Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.2/5 970 reviews

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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

Photo out of - Standard Twin Room 1 Queen and 1 Single Bed

Standard Twin Rooms are furnished with a queen bed and a single bed and are designed to accommodate two or three adults or a small family. All rooms are located on the ground floor and have dual access, internally and to the car park.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
See availabilities

Standard King Rooms are the perfect place to unwind. Located on our upper level with a private balcony, these rooms require stair access and offer a larger space for the business traveller, couple or family seeking complete relaxation.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Family Rooms with Queen Bed with 2 Single beds has LCD TVs with 16 Foxtel Channels, complimentary WiFi, free parking and an outdoor swimming pool. Note stair access is required to this room.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 54 rooms
  • 5 family rooms
  • 4 connecting rooms
  • 54 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Well-being

Outdoor (unheated)

  • Outside
  • On site

MADISON KITCHEN + BAR

Photo out of - MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Cooking style
Bistro
Chef name
Rahoul Kirtickar
Capacity
80
109 Madison Drive, 2290 Charlestown, Australia
Telephone +61 2 4943 8899
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Madison Kitchen & Bar has access to the outside deck looking over the nearby bushland and views of the city and Stockton Beach in the distance.

Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  970 reviews

Customer review rating 3.5/5

Boun R. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Leoni H. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Li Y. M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Elvis H. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Patrick M. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Leoni H. Solo - Confirmed reviews ALL

No fresh milk, dated fittings, old iron and dodgy ironing board, no table anymore, minimal everything…..

Customer review rating 4.0/5

Li Y. M. Business - Confirmed reviews ALL

Spacious room. Restaurant staff were friendly and looked after guests well.

Customer review rating 5.0/5

Elvis H. Couples - Confirmed reviews ALL

Very nice clean room

Customer review rating 4.0/5

Patrick M. Families - Confirmed reviews ALL

Overall, a good stay, lovely upgrade for one of the rooms which was appreciated. Although the coffee machine in our room is in need of a descale, as the first few cups of water run through it had black chunks in them. Other than that, was great. would stay again.

Customer review rating 3.0/5

Louis H. Business - Confirmed reviews ALL

Just normal hotel , i would rated equivalent to IBIS not mercure , for me look like privately owned and they have there own policies different from the normal accor ones very tight on budget and not generous like other accor hotels , need more maintenance for the room and the parking . The breakfast is very poor for mercure i didnt like it.

Customer review rating 5.0/5

Lanie B. Families - Confirmed reviews ALL

Was there for Koori netball tournament, had lots if children all staff and service was amazing!

Dear Lanie, Thank you for the great review of our hotel! We are so pleased to hear the koori netball went well and I will be sure to share your praise with our wonderful team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa

Customer review rating 3.0/5

Ellen B. Families - Confirmed reviews ALL

Pram access is minimal if trying to move between rooms to reception/dining area. Stairs everywhere and no ramps. Room had cobwebs, got told it would be cleaned but didnt and Kettle was dirty. Comfortable enough for a couple but improvements could be made for families.

Dear Ellen, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vanessa

Customer review rating 4.0/5

Renee C. Families - Confirmed reviews ALL

Good location friendly staff

Dear Renee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa

Customer review rating 2.5/5

Jansen L. Business - Confirmed reviews ALL

Business trip overnight - no elevator. Made it difficult with multiple luggage items getting up 2 flights stairs . You have to request a lower level - but a new guest does not know this .

Dear Jansen, Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do advertise online that upstairs rooms require stair access and are always happy to place guests in ground floor rooms should they request this and we have the availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Customer review rating 5.0/5

Trevor L. Couples - Confirmed reviews ALL

Excellent location, quiet short trip to Kotara for shopping.

Dear Trevor, Thank you for the great review of our hotel! Great to hear you enjoyed our spacious rooms and fabulous restaurant. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa

Customer review rating 4.5/5

Rex C. Couples - Confirmed reviews ALL

We came for Humming Bird music festival and everywhere is either booked out or too expensive. Mercure is only 15mins uber drive from the festival and a third of the price of the accommodation with free parking. Winning!

Customer review rating 3.5/5

Helen I. Couples - Confirmed reviews ALL

Couldn't believe how dirty the carpet was and the stale smell.

Hi Helen, Thank you for taking the time to share your feedback, and we are sorry the carpet and the stale smell did not meet your expectations. Our carpets are cleaned regularly as our halls are high traffic areas, and they are currently being cleaned this week. Please feel free to reach out regarding the smell you mentioned so we can investigate further. You are also always welcome to contact reception at any time during your stay should we be able to assist, so we can help ensure a great stay. Warm regards, Vanessa

Customer review rating 3.0/5

Michael S. Business - Confirmed reviews ALL

The room was clean and comfortable, but there were some maintenance issues in the bathroom. The toilet seat was loose and nearly falling off, and two soap containers fell off in the shower. These issues were repaired the next day. The car park is full of potholes, and the room’s balcony needs a good clean. The carpets in the hallway and on the stairs were disgustingly filthy, which put a real damper on our visit.

Hi Michael, Thank you for taking the time to share such detailed feedback, and we are glad you found the room clean and comfortable. We are sorry about the loose toilet seat and the soap containers in the shower, and we are pleased these were repaired the next day. Your comments about the car park, the balcony and the hallway and stair carpets have been passed to our team for attention. Our carpets are cleaned regularly as our halls are high traffic areas, and they are being cleaned again this week. Please feel free to contact reception at any time during a stay so we can assist and help ensure a great one. Warm regards, Vanessa

Customer review rating 3.5/5

Dianne B. Business - Confirmed reviews ALL

I was quoted one price when I booked then was charged $10 more when arriving. I have luggage and asked for a main floor room but was given top floor with stairs to negotiate.

Hi Dianne, Thank you for taking the time to share your feedback. We apologise for the oversight with the price. The difference was corrected and refunded at check out once we realised the overcharge had occurred. We are also sorry you had stairs to manage with your luggage. We have ground floor rooms which can be requested at the time of booking should this be a preference for your next trip. We hope to have the opportunity to welcome you back and make your next stay a smoother one. Warm regards, Vanessa

Customer review rating 4.5/5

Slater M. Business - Confirmed reviews ALL

A 1 night stay. Nice welcome, very nice meal, comfortable lodgings.

Hi Slater, Thank you so much for your kind words and for choosing to stay with us. We are delighted you received a warm welcome, enjoyed your meal, and found your room comfortable during your short stay. We hope to welcome you back soon. Warm regards, Vanessa

Customer review rating 4.0/5

Narelle G. Business - Confirmed reviews ALL

The rooms need work. A deep clean of the bathroom to remove build up mold/staining around the shower. The dirt/dust build up on the ceiling/walls around the a/c needs to be removed.

Hi Narelle, Thank you for the 80 out of 100 score and for taking the time to share such specific feedback. We are sorry the bathroom and the area around the air conditioner did not meet your expectations. Your comments about the shower build up and the dust on the ceiling and walls have been passed to our housekeeping and maintenance teams so we can arrange a deep clean and attend to these areas. We would welcome the chance to hear more about your stay, so please feel free to contact reception and we will gladly look into it further. We hope to welcome you back and show you the improvements. Warm regards, Vanessa

Customer review rating 4.0/5

Samantha O. Couples - Confirmed reviews ALL

The motel was lovely. Our room was clean and comfortable. The staff were polite. The food was good. My only issue was there is no lifts. I have knee and hip issues. So this made it a bit harder.

Customer review rating 5.0/5

Vince P. Couples - Confirmed reviews ALL

This is now our go to motel because of its location and the great service provided. Staff are very friendly and helpful.

Hi Vince, Thank you so much for the perfect score and for such a generous review. We are delighted you found parking plentiful, the property easy to reach and the food excellent. It means a great deal to hear we are now your go to motel because of our location and service, and we are so pleased our team was friendly and helpful. We look forward to welcoming you back soon. Warm regards, Vanessa

Customer review rating 4.5/5

Heather C. Couples - Confirmed reviews ALL

Breakfast excellent with perfectly poached eggs and delicious bircher muesli. Plenty of filtered water available on request. Tastefully renovated room.

Other web-users rate our hotel

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  • 284 reviews 7.9/10 Food
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