Mercure Charlestown 4 stars

TripAdvisor rating 4.0/5 490 reviews
Mercure Charlestown
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Room 1

Number of guests
Children's age

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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Photo non contractuelle / Strictly non binding

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,952 reviews

tripadvisor

TripAdvisor Rating 4.0/5

490 reviews

Welcoming and comfortable.

Customer review rating 4.2/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Brilliant! Your stuff make the stay an absolute delight. They are always have a greeting and a smile on their face and nothing is ever too much trouble.

Looked after

Customer review rating 4.2/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Just what you want when travelling

Newcastle NSW Holiday

Customer review rating 4.2/5

Russell Friends - 27/11/2019 Confirmed reviews ALL

Overall the Mercure Charleston was a nice place to stay,a few things did spoil our experience.Firstly a noisy fridge in the room was slightly annoying,I did notify reception of this but it was not fixed. Secondly both us and our friends had problems with our room key cards not working,nearly everyday we had to go to reception to get the cards reloaded.We were very careful to make sure the cards weren't near mobile phones or other chip cards. Thirdly the rooms were in need of a make over,showing there age. Restaurant food was great and the staff were friendly and helpful most of the time,I would especially like to mention Vanessa who was always very helpful and cheerful.

Sufficient, didn’t exceed expectations.

Customer review rating 4.2/5

George N. Business - 27/11/2019 Confirmed reviews ALL

Some parts in need of upgrades still.

Customer review rating 4.2/5

Mark H. Business - 26/11/2019 Confirmed reviews ALL

All Great

Excellent service and staff

Customer review rating 4.2/5

N., C. Friends - 26/11/2019 Confirmed reviews ALL

We only stay one night as my husband plays golf with an old work colleague. Do we normally share a meal prior to or after a game. As the restaurant was closed on Sunday night it was fantastic that we were able to use room service in the restaurant. I have not experienced that option in other hotels. Well done.

Customer review rating 4.2/5

Cindy W. Families - 26/11/2019 Confirmed reviews ALL

Only complaint was the shower over the bath. Traveling with my elderly mother and this type of set up not convenient. Otherwise everything else was great. All staff very friendly and helpful. Food (dinner and breakfast) was fantastic!

Reasonable

Customer review rating 4.2/5

Neil Y. Couples - 25/11/2019 Confirmed reviews ALL

Staff and room were fine with the exception of the bathroom setup

the staff were very friendly

Customer review rating 4.2/5

Rachel Business - 25/11/2019 Confirmed reviews ALL

It was smooth

Lovely

Customer review rating 4.2/5

Gerard C. C. Families - 24/11/2019 Confirmed reviews ALL

Lovely

Good for price but bed disappointed

Customer review rating 4.2/5

Paul Families - 24/11/2019 Confirmed reviews ALL

We stay at Charlestown Mercure often and generally find it good value. It has become a preferred hotel in Newcastle. All was value for price except the bed was not as good as usual.

Met expectations in every way..

Customer review rating 4.2/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

Booked last minute, reception held room for me.. Room was clean and comfortable.. Shower was hot.. Check out was seamless..

Enjoyable and comfortable stay, and very friendly staff

Customer review rating 4.2/5

Natasha S. Business - 24/11/2019 Confirmed reviews ALL

I enjoyed my stay at Mercure and would definitely go back. The room was clean and comfortable, and the hotel is only a short walk to various restaurants and the shopping centre. Room service was great/speedy and the meals were delicious. I found all of the staff to be very friendly and accommodating.

Tired room, but the room service was fantastic

Customer review rating 4.2/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

The room is a little tired, but the room service we received was fantastic. The best hotel food I've had at least all year, and I travel frequently for work.

Customer review rating 4.2/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

It was great apart from finding a cockroach on the floor of the room which I placed in a glass and left for the cleaners to find

It met my needs

Customer review rating 4.2/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

The staff were pleasant and very welcoming. The food was delicious and good variety. I asked for my room to be not cleaned. When I returned my towels had been taken and not replaced so I didn't have a floor mat for my second day/night which was a safety concern.

Great Hotel & Staff

Customer review rating 4.2/5

Graham P. Couples - 19/11/2019 Confirmed reviews ALL

Could not fault the room,staff ,food or service.Will definitely stay again.As accor gold we usually get a nice welcoming gift but did not get one here maybe an oversight,but this did not detract from the overall experience.

No problem.

Customer review rating 4.2/5

Stacey Friends - 18/11/2019 Confirmed reviews ALL

Easy check in and out. Clean quiet room. No issues at all.

fantastic

Customer review rating 4.2/5

Clay S. Couples - 18/11/2019 Confirmed reviews ALL

the friendly staff are so helpful. they were happy to help with any questions.

Perfect location

Customer review rating 4.2/5

Ramona Families - 18/11/2019 Confirmed reviews ALL

Happy with my stay...super friendly staff

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