Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,653 reviews

ALLSAFE approved hotel

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Mercure Charlestown
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+ 15 Services

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying

Hotel location

Mercure Charlestown

109 Madison Drive
2290 charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard King room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 2 Single BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Non contractual photo

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,653 reviews

tripadvisor

TripAdvisor Rating 4.0/5

526 reviews

Suited our purpose

Customer review rating 3.0/5

Mattia W. Couples - 10/05/2021 Confirmed reviews ALL

Generally OK. The walls are too thin. We could hear the person in the next room snoring during the night.

Great service, friendly and helpful staff, great food but room condition needs improvement.

Customer review rating 3.5/5

Meredith L. Couples - 09/05/2021 Confirmed reviews ALL

Everything was really good but when we went to hang our clothes the coat hangers were covered in dust so we had to clean them first. That set a poor impression from the outset. The bathroom tap (Room 114) needs fixing as it drips all the time. The bench where the kettle sits needs replacing as the edge is all broken and the chip board s exposed and flaking away. Looks dreadful. Also, the curtains are very dusty and need a wash. That set a poor impression from the moment we checked in and we thought our whole stay would be very poor. However, the service, the staff and the food in the restaurant were all excellent so congratulations there. It was just a shame that the condition of the room let the stay down.

Good to be back and looked after safely

Customer review rating 4.5/5

Longfellow Couples - 09/05/2021 Confirmed reviews ALL

Covid-19 has kept us away from local travel but pleased to feel at ease again at Charlestown Mercure. Staff are friendly and aware and dining here is still a recommended experience.

Good Location

Customer review rating 5.0/5

Gary L. Couples - 09/05/2021 Confirmed reviews ALL

Always a pleasure to stay at Mercure Charlestown. Our preferred Hotel when visiting Newcastle over the last five years. All the staff..Reception,Restaurant and Cleaning Ladies are always polite and welcoming.

Well located

Customer review rating 4.5/5

Valerie F. Couples - 09/05/2021 Confirmed reviews ALL

Reception staff great Dinning room staff excellent

Great location

Customer review rating 2.5/5

Shell Couples - 08/05/2021 Confirmed reviews ALL

Perfect location. Close to the beach as well as the main street of Newcastle. Hotel was clean and comfortable. Just needs a modern upgrade.

Friendly hotel

Customer review rating 5.0/5

Susie Solo - 08/05/2021 Confirmed reviews ALL

this hotel is outside Newcastle and has friendly, efficient staff. Rooms comfortable, easy access can be had from the ground floor rooms to your car. Very convenient.

Average property undergoing revamp

Customer review rating 3.0/5

Plv Couples - 08/05/2021 Confirmed reviews ALL

Got one of the semi renovated rooms. Room a good size. Bathroom huge improvement on the old one but sadly toilet had not been cleaned. Information about COVID safe protocols in place re cleanliness and facilities on offer TOTALLY NEGATED once l saw the dirty toilet. Upon approaching reception l was proffered an “obligatory apology” then asked if I would like to change rooms. To which I replied ABSOLUTELY! Restaurant staff are very friendly and accommodating. Very limited breakfast options on offer and even from that menu, 2 of my 3 choices of beverage or food not available. “Fresh juice smoothie” had to be defrosted - not fresh in other words.

Stay at Newcastle

Customer review rating 4.0/5

Gaurav D. Business - 07/05/2021 Confirmed reviews ALL

Overall experience was good. It's always wonderful to be back at this property.

Nice location quiet location

Customer review rating 4.0/5

Angela S. Business - 07/05/2021 Confirmed reviews ALL

It was a nice big room however it could of done with some maintenance there was a hole in the toilet door which I was surprised to see in a mercure hotel the meals in the morning where exceptionally good in the restaurant but the meals in the evening where pretty ordinary we had two meals in the evenings and then didn’t go back again for rest of stay

Customer review rating 4.5/5

Anonymous Couples - 06/05/2021 Confirmed reviews ALL

Our stay was Lovely. Breakfast was lovely and waitress was excellent. Rooms are due for an update

ok

Customer review rating 3.0/5

Lesley S. Couples - 04/05/2021 Confirmed reviews ALL

Booked Sunday night $119 Monday Night $139 Booked two more nights didn't ask price was shocked to be charged $179 each night

Excellent stay again .

Customer review rating 5.0/5

Mrs H. V. Couples - 04/05/2021 Confirmed reviews ALL

Enjoyed another excellent stay at Mecure Charlestown . Big airy , clean comfortable room . Excellent friendly helpful staff ( particular thanks to Ryan and Vanessa who look after us so well ).Great facilities , (pool , restaurant , lounge etc ) .Would definitely recommend and will stay again. Thank you .

Great central location, friendly and helpful staff, generous room inclusions, including mini bar, exceptional dining, both meals and environment. A very pleasant stay. Highly recommended.

Customer review rating 5.0/5

Andrew J. Solo - 04/05/2021 Confirmed reviews ALL

Relaxing and uncomplicated, with a touch of class.

Reasonable Stay

Customer review rating 3.5/5

Sunil R. Couples - 03/05/2021 Confirmed reviews ALL

There was no lift available to go upstairs with the luggage. No TOWELS left in the room so I had to ask the reception and she kept saying it is in the room. I had to run to the reception but also not up to standard ( stains). There was NO freshness ( not nicely fragranced ) in the room felt as NO one had used and was not cleaned for a very long time. Never staying there again.

Average stay

Customer review rating 3.5/5

Anonymous Solo - 02/05/2021 Confirmed reviews ALL

No drink voucher on arrival. Always received as a gold member. The guy checking me out was really not into it at all. Very blunt.

Good stay

Customer review rating 4.5/5

Sudhish Couples - 02/05/2021 Confirmed reviews ALL

The room was available as expected and on time. Location is close to the city and shopping options

Quick overnight stay

TripAdvisor rating 4.0/5

pmQ5534RQ 06/04/2021 TripAdvisor review

Stop over on a long trip. Late checkin went smoothly. The late check in went smoothly.Staff very helpful, both in the booking/rebooking and rebooking (Covid!) process and also when we arrived snd departed.

Always great

TripAdvisor rating 5.0/5

karenelizabethwaters 06/04/2021 TripAdvisor review

We continue to return to the Mercure Charlestown as we always enjoy our stay. The staff is excellent, the room always spotlessly clean. Check in is simple and fast as we are now so well known. The room we always take is very quiet.

Mercure Charlestown

TripAdvisor rating 4.0/5

T3562LUsusanp 07/03/2021 TripAdvisor review

Charlestown. Not a real destination in itself perhaps but convenient for travelers or if you cant get accommodation in Newcastle itself, or don't want to pay the exorbitant price of staying in the city! No fly screens on windows so I couldn't access fresh air. Nor was there a screen door on the patio door so having a balcony was rather superfluous. The room was comfortable and clean. I slept well. The only issue I had was there was no lift and i stayed on the 1st floor. I have a bad back. The receptionist offered to take my bag but I felt I couldn't take him from the desk. So many stairs! Other than that it was a short, pleasant experience.

Thankyou for staying with us an I am pleased your stay was convenient and comfortable. We do have half or our rooms on the ground floor which makes access much easier so calling us directly for your next booking may assist us in finding a room better suited to your needs. We look forward to welcoming you back again soon. Best regards, Grant

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