Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 930 reviews

Thanh M. Families - 3/9/2026 Confirmed reviews ALL

Friendly reception staff, clean and comfortable room. Great shower

Brad D. Couples - 3/9/2026 Confirmed reviews ALL

comfortable stay. Staff at reception were very welcoming and friendly

Trent P. Business - 3/9/2026 Confirmed reviews ALL

I have stayed at Mercure Charlestown more than 20 times over several years and my experiences have been extremely inconsistent. I have held Accor Gold status for over three years and Platinum status for more than five months. Unfortunately, Accor status recognition at this property appears to be inconsistent and highly dependent on who happens to be checking you in. I fully understand that upgrades are subject to availability. However, on my most recent stay, there were more than eight rooms available in a higher category at the time of check-in. Despite this, no upgrade was offered. I verified availability myself after check-in and have screenshots confirming this. When I raised the issue, the staff member explained she was only empowered to check guests into the room automatically allocated by the system. To be clear, this is not a criticism of frontline staff. The staff member was polite and doing what she had been trained and authorised to do. This is a management and training issue. Since the change in management, service consistency and loyalty recognition have noticeably declined. As a Platinum member, the lack of status acknowledgement and failure to apply published benefits is disappointing and not what I expect from an Accor property. I hope management reviews training, empowerment, and adherence to Accor loyalty standards so that long-term guests receive the experience they are promised.