Mercure Charlestown 4 stars

Dear Robyn, Thank you so much for your wonderful 100/100 review! We are delighted to hear that you had such an enjoyable stay and that everything was easy from booking through to check-out. Knowing that you experienced "no issues at all" is exactly what we strive for, and it's fantastic to see your perfect scores across every aspect of your stay. Thank you also for your loyalty as an ALL Classic member and for recommending both Mercure Charlestown and the ALL – Accor Live Limitless loyalty program. Your support is truly appreciated. We look forward to welcoming you and your friends back for another seamless and enjoyable stay in the future. Kind regards, Jess Sorraghan Hotel Manager Mercure Charlestown

Dear Geoff, Thank you for taking the time to share your feedback following your recent stay at Mercure Charlestown. While I'm pleased to hear you found your room clean and that our team looked after you during your stay, I am sincerely sorry that your overall experience was impacted by the musty odour in your room and the lack of consistent hot water. Please accept my apologies that our initial attempt to address the room odour did not resolve the issue. Simply opening the window was clearly not an adequate solution, and I understand your disappointment. I have shared your comments with both our Housekeeping and Maintenance teams so the room can be thoroughly inspected to identify and rectify the source of the smell. I'm equally sorry to hear about the cold shower on your second morning. This is certainly not the standard we expect our guests to experience, and our Maintenance team will be investigating the hot water supply to ensure this issue is resolved. We also appreciate your comments regarding the Wi-Fi and breakfast selection. Guest feedback such as yours is invaluable in helping us identify areas where we can improve. Thank you again for bringing these matters to our attention. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with the comfortable experience you were expecting. Kind regards, Jess Sorraghan Hotel Manager Mercure Charlestown

Dear Jane, Thank you so much for your wonderful 100/100 review and for highly recommending Mercure Charlestown. We are delighted to hear that you enjoyed your stay and that our spotless rooms, friendly team and great value made such a positive impression. Your kind words are a true testament to the hard work and dedication of our team, and we will be sure to share your feedback with them. It is especially rewarding to know that you would gladly stay with us again and recommend us to others. There is no greater compliment we could receive. Thank you once again for choosing Mercure Charlestown. We truly appreciate your support and look forward to welcoming you and your family back for another exceptional stay in the future. Kind regards, Jess Sorraghan Hotel Manager Mercure Charlestown

Dear Gregory, Thank you so much for your fantastic 100/100 review! We are delighted to hear that you had a great stay with us and that you found our rooms clean and our team friendly. It's wonderful to know you enjoyed your accommodation, breakfast and the overall service provided throughout your stay. Thank you also for your comments about the ALL Accor app. We're pleased to hear you find it easy to use once you're familiar with it, and we truly appreciate your loyalty as an ALL Platinum member and Accor Vacation Club member. Your recommendation of both Mercure Charlestown and the ALL – Accor Live Limitless loyalty program means a great deal to us. We also appreciate your recognition of our sustainability efforts. Thank you again for your valued support. We look forward to welcoming you and your friends back to Mercure Charlestown for another enjoyable stay in the future. Kind regards, Jess Sorraghan Hotel Manager Mercure Charlestown

Dear Vince, Thank you so much for your fantastic 100/100 review! We are delighted to hear that you had such an enjoyable stay with us. It's wonderful to know that you appreciated our convenient location, ample parking, excellent food and the peaceful atmosphere of the hotel. We're also thrilled that our team, accommodation, breakfast and overall service all exceeded your expectations. Thank you for also recognising our commitment to sustainability, particularly our recycling facilities. We are continually looking for ways to reduce our environmental impact, and it's rewarding to know these efforts are noticed by our guests. Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Mercure Charlestown for another memorable stay in the future. Kind regards, Jess Sorraghan Hotel Manager Mercure Charlestown