Mercure Charlestown 4 stars

Name: Mercure Charlestown
Address: CHARLESTOWN, 2290, AUSTRALIA
Telephone: (+61)249438899
Rating: 4.2

4.2/5

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

The Mercure Charlestown offers 53 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle and Hunter Valley Region. Accommodation options range from Deluxe Queen rooms through to Privilege King rooms with a balcony

The Mercure Charlestown is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie, the richness of the wine region of the Hunter Valley and a short drive to Port Stephen

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Concierge

Swimming pool
- Pool
- Outdoor unheated pool

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-09:30
- Opening hours : Week-end 07:30-10:00

2 meeting room(s)
Business center with support staff
Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

By plane
NEW CASTLE AIRPORT At 32km / 19.89 miles
By train
NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Executive Room 1 King Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room 1 King Bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathrobe

Standard Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Iron

Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 45 m²
Maximum capacity: 50 people

Find out more

Happy with service

Mary M. Business - 31/03/2020 Confirmed reviews ALL

Clean, orderly, polite staff, excellent facilities, particularly during this influenza situation.

Excellent stay

Emily H. Families - 28/03/2020 Confirmed reviews ALL

A family with 2 children stayed in the family room. We had a wonderful stay and would highly recommend staying here.

Great Stay

Bill L. Business - 27/03/2020 Confirmed reviews ALL

After driving from Queensland it was great to stay at the Mercure, I went out of my way to find the Mercure as I trust the brand and am fully confident of the standard of service that the Mecure provide throughout Australia.

Great loation

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

Easy to find good facilities and enjoyable breakfast

Good stay

Carol K. Couples - 19/03/2020 Confirmed reviews ALL

All staff friendly willing to help you

Perfect location

Larissa Friends - 17/03/2020 Confirmed reviews ALL

Stunning venue for our engagement party! The function room was beautifully set up, the staff were very friendly, helpful and organised. The pricing was affordable and the food was delicious! We had a great time celebrating with our friends and would definitely recommend the venue to others. Thank you for your quality service.

Great Stay

Brownie Families - 17/03/2020 Confirmed reviews ALL

The Staff on arrival. The Manager Vanessa did a great job with the Accommodation especially with the Change of rooms. Beautiful breakfast & mostly A great Team at the Mercure Charlestown

Very clean

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Only stayed one night. Staff friendly. Good size room. Clean

Noisy and no lift, room pleasant enough, but didn’t get the sleep in I desperately needed

Nerrida W. Couples - 14/03/2020 Confirmed reviews ALL

On arrival was told we were on 2 nd floor but u hav no lift, I hav a disability and struggle with stairs, because we staying with Accor I presumed you would have one. Lesson learned. Kids playing running and slamming doors at 7-30 am for over an hr should have been stopped by staff, sadly they were not, so my nite away from as spoiled.

Enjoyable, clean & everything works

Peter H. Business - 13/03/2020 Confirmed reviews ALL

Reception staff friendly and efficient. You might like to check the intermittent aerial connection in room 230.

Disappointed

Craig C. Business - 13/03/2020 Confirmed reviews ALL

All the staff were extremely helpful and pleasant to deal with. The room was very out dated, the carpet had started to come away from the wall with very old furniture. The bathroom again very dated.

A Good second home

Gary C. Business - 13/03/2020 Confirmed reviews ALL

Staff always welcoming, nothing is a problem, value for money ,

Nicely situated close to Newcastle

Andrew S. Business - 13/03/2020 Confirmed reviews ALL

Comfortable with very helpful staff

Great stay

Karen Families - 11/03/2020 Confirmed reviews ALL

Fantastic staff that couldn’t Do enough for us. Especially Kenny...I think that was his name. Was the person ya hat was at reception on Sunday night.

Great location. Easy to find.

Kathy D. Couples - 09/03/2020 Confirmed reviews ALL

We have stayed their before and we were very satisfied with all staff and cleanness of rooms and dining area.

Good quiet location

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Unfortunately way less than what I expect from this chain. Toilet had previous guest urine on the seat & when raised with front desk staff, they came to clean it, but gave some lame excuse of it not being urine, but just worn. Funny that it cleaned off - staff did acknowledge that & said that she would tell the “girls”( which I took to mean the very gender specific HK staff) to be more vigilant. Mould in the shower, cracked tiles, unusual “fix up” job on the bathroom door - dated decor. Needs serious maintenance programme implemented.

Great Service

Joanna Families - 08/03/2020 Confirmed reviews ALL

Our family stayed at Mercure Charlstown over the weekend and really enjoyed. The location is great - not far from A main road but very quiet. The room was clean and comfortable. We were extremely happy with great customer service - very attentive and happy to accommodate our last minute needs. We will be back next year.

Dear Joanna K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Enjoyable

Peter P. Couples - 08/03/2020 Confirmed reviews ALL

Only had one night and enjoyed it, location for me was great, enjoyed the bar and dining area, the food was fresh the room big and comfortable, staff did a great job also.

Dear Peter P., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially a perfect score : ) I will be sure to share your praise with our staff who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Anonymous Couples - 08/03/2020 Confirmed reviews ALL

Staff where very helpfull.

Dear Jasmine S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Chris Solo - 07/03/2020 Confirmed reviews ALL

Nice

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to know our guests had a nice stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Our most recent 20 reviews

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