Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 927 reviews

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Description

Hotel extras

  • ALLSAFE certified

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

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Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  927 reviews

TripAdvisor Rating  3.5/5  555 reviews

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was good ,but could have been better. Bar fridge was noisy actually sounded like it was snoring. It was a windy night and it was making a noise through the balcony door.

Dear Grant K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to investigate the issues mentioned to prevent future occurrence. Please always feel free to phone our reception during your stay if there are any issues and we will promptly attend to them to ensure you have a great stay. We have recently finished renovating some of our K. privilege rooms and with refurbishments still ongoing we look forward to the end results. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Well located

Customer review rating 3.0/5

Deb Solo - Confirmed reviews ALL

Rooms are ok, carpet a little dinghy and bathrooms really need a complete refurb. The lowest point were the threadbare and hard towels. It would have made the old bathroom feel more clean if the towels didn't seem as old as the bathroom. The restaurant is excellent with delicious food at reasonable prices. Staff were also very pleasant.

Dear Deb R., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have recently completed bathroom renovations in some of our king privilege rooms and are working our way through each room. We cannot wait until they are all complete. I will be sure to investigate the issues mentioned to prevent future occurrence. Our linen is ordered in from our linen company so i will be sure to keep an eye on the quality as we usually receive great feedback on them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Good Stay

Customer review rating 4.5/5

Seb Business - Confirmed reviews ALL

great staff, Hotel looks like it is being refurbished which is great

Dear Seb B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you for noticing our refurbishments which are still ongoing. We are currently working on renovating bathrooms with some already complete we look forward to when they are all completed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

great stay

Customer review rating 5.0/5

Steve Families - Confirmed reviews ALL

perfect location nice and clean

Dear Steven K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Terrific service, great food.

Customer review rating 4.0/5

Rita Couples - Confirmed reviews ALL

My husband and I stayed two nights and enjoyed our time there very much. Service was really good, very helpful and ready with a smile. The room was lovely, nice and clean.

Dear Rita S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team and chefs who all do a great job and will appreciate hearing this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

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Other web-users rate our hotel

  • 210 reviews 9/10 Location
  • 650 reviews 6.3/10 Room
  • 591 reviews 9.2/10 Service
  • 23 reviews 3.1/10 WiFi
  • 323 reviews 5.8/10 Cleanliness
  • 257 reviews 8.6/10 Food
  • 151 reviews 9/10 Breakfast
  • 151 reviews 3.9/10 Amenities

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