Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 940 reviews

Best price
guarantee

21 21 photos

109 Madison Drive, 2290 CHARLESTOWN, Australia

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Manager

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

From NaN € NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

From NaN € NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN € NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN € NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

From NaN € NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Non contractual photo

Only 10 minutes drive to Newcastle where Endota Spa will cater for all your Spa treatment needs

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

Find out more

Weddings

Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 940 reviews

TripAdvisor Rating 3.7/5 560 reviews

Generally pleasant stay with some issue

Iqtidar A 4/13/2025 TripAdvisor review

*EDIT: Appreciated the response from the owner looking deeper into the issue. Wishing them the best. Updated review.* Had Better Hopes for this Hotel A nice hotel with some nice people, however had a terrible experience with one of the staff members on the last day regarding Breakfasts, they were definitely not nice nor understanding. Similar to the other review talking about rude behaviour from the supervisor during Breakfast for a platinum member, we faced the same from the hotel reception rudeness as a gold member. They told us at Check-In that Breakfast was till 10am, and failed to tell us that on our second day it would finish earlier at 9.30am (Monday Public Holiday, Tuesday Normal Day), thereafter they blamed us for the miscommunication.

God stay

Cmiscall Solo - 2/26/2025 Confirmed reviews ALL

Excellent place to stay

Paul Solo - 2/25/2025 Confirmed reviews ALL

Helpful staff and good location

Anonymous Couples - 2/25/2025 Confirmed reviews ALL

Extremely disheartened and disappointed

Maree B. Solo - 2/24/2025 Confirmed reviews ALL

Recently chose to stay with you at Charlestown I was under the impression your hotel chain was conducted professionally i found out it very much is lacking unfortunately……. I rang to book 3 nights I asked how much the rooms cost was told Friday night was $179. , sat was 2?? Not sure and Sunday $179 as I had to travel to get there I jested to the person on the phone do you do less for cash then said I would be there soon. Upon arrival the woman told me she was the person I had spoken too and yes she could book me for the 3 nights I promptly said I was paying cash and she quoted to me my cost would be $448. I paid cash in full for this amount thinking she had booked the 3 nights and that there must have been a discount for cash she asked for a card to hold $1 for security I gave her my card with strict instructions I DID NOT give permission for any other charges to be placed on this card she said there wouldn’t be I also asked for. Receipt she told me she would email me one then asked would like breakfast I said I don’t normally eat it and she told me to look at the menu in the room or there was a $27. Buffet available, I went to my room decided to purchase a buffet Breakfast for Friday morning and paid cash to her after waiting for her to serve some else that was checking in i also said only one day was required……. To my surprise and frustration on Sunday lunch time I received an email indicating pricing for the rooms at a bed n breakfast rate but also a restaurant charge of $27 placed on my card totalling $81.89 on a card I had said I didn’t want used as I pay everything cash as I go also my checkout date was for Sunday not Monday so I was locked out my room with my luggage inside and apparently not charged correctly nor booked in correctly somehow this was my fault because I didn’t demand a receipt to show the girl that took my booking and my payment of cash that I had paid for the one and only breakfast I ate and that she wouldn’t refund my extra 3 meals I didn’t have nor order nor want nor apparently was expected to know was included in the extra charge of the room I thought I had booked for 3. Nights and paid cash in full for when I tried to get this matter sorted she would not believe me nor refund my money I asked if I could talk with the manager Vanessa Thomson she said it was too late to phone her on a Sunday evening and she wasn’t going to do anything else because she was already in trouble for what she did and I could talk to her at 6am Monday morning I could also have a free breakfast however I had told her several times I was checking out of my room at 4am so I didn’t want one I would ring manager Monday when I rang at 8am said manager apparently wasn’t at work and they didn’t know when she was going to be there and they were going through changes that day so she could ring me back or email me neither happened later Monday I received $27 off my bill however I actually paid for 4 meals and only wanted and ate one and still. Have not got a response from the manager …. I will Never stay with the Mercure again nor will I tell anyone I know to do so .

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

232 reviews 9.2/10 Location
665 reviews 6.4/10 Room
602 reviews 9/10 Service
10 reviews 6.4/10 WiFi
318 reviews 5.5/10 Cleanliness
288 reviews 8.2/10 Food
162 reviews 9.2/10 Breakfast
153 reviews 3.2/10 Amenities

32 reviews 9.1/10 Location
135 reviews 6.3/10 Room
115 reviews 9.3/10 Service
61 reviews 8.6/10 Food
58 reviews 5.2/10 Cleanliness
35 reviews 9.4/10 Breakfast
34 reviews 3.2/10 Amenities

53 reviews 9.3/10 Location
120 reviews 7/10 Room
132 reviews 9.4/10 Service
61 reviews 6.3/10 Cleanliness
52 reviews 8.7/10 Food
39 reviews 9.2/10 Breakfast
20 reviews 3.4/10 Amenities

24 reviews 9.2/10 Location
104 reviews 5.9/10 Room
106 reviews 9.3/10 Service
56 reviews 5.6/10 Cleanliness
53 reviews 7.9/10 Food
26 reviews 4.6/10 Vibe
20 reviews 3.3/10 Amenities
12 reviews 9.1/10 Breakfast

16 reviews 9.3/10 Location
36 reviews 6.8/10 Room
42 reviews 9.2/10 Service
19 reviews 8.1/10 Food
11 reviews 5.8/10 Cleanliness
8 reviews 9.3/10 Breakfast
7 reviews 5.2/10 Vibe
6 reviews 6.4/10 Value

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Our other establishments nearby

Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 (1579 reviews)

At 6.283 km

See the hotel

ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.9/5 (1035 reviews)

At 6.312 km

See the hotel

ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.3/5 (509 reviews)

At 6.456 km

See the hotel

Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 (1154 reviews)

At 8.007 km

See the hotel

Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 (706 reviews)

At 20.674 km

See the hotel

Mercure Maitland Monte Pio 4 stars

TripAdvisor rating 3.4/5 (269 reviews)

At 29.871 km

See the hotel

All our hotels in Charlestown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Mercure Charlestown 4 stars

Description

Hotel extras

Our accommodation(s)

Standard Room 1 Queen Bed

Standard Twin Room 1 Queen and 1 Single Bed

Hotel location

Access and transport

Hotel services

MADISON KITCHEN + BAR

MADISON KITCHEN + BAR

Breakfast

Pool

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby