Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.2/5 975 reviews

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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

Photo out of - Standard Twin Room 1 Queen and 1 Single Bed

Standard Twin Rooms are furnished with a queen bed and a single bed and are designed to accommodate two or three adults or a small family. All rooms are located on the ground floor and have dual access, internally and to the car park.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
See availabilities

Standard King Rooms are the perfect place to unwind. Located on our upper level with a private balcony, these rooms require stair access and offer a larger space for the business traveller, couple or family seeking complete relaxation.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Family Rooms with Queen Bed with 2 Single beds has LCD TVs with 16 Foxtel Channels, complimentary WiFi, free parking and an outdoor swimming pool. Note stair access is required to this room.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 54 rooms
  • 5 family rooms
  • 4 connecting rooms
  • 54 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Well-being

Outdoor (unheated)

  • Outside
  • On site

MADISON KITCHEN + BAR

Photo out of - MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Cooking style
Bistro
Chef name
Rahoul Kirtickar
Capacity
80
109 Madison Drive, 2290 Charlestown, Australia
Telephone +61 2 4943 8899
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Madison Kitchen & Bar has access to the outside deck looking over the nearby bushland and views of the city and Stockton Beach in the distance.

Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  975 reviews

Customer review rating 2.0/5

Peter O. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Philip A. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Marius M. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Melissa I. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review! I am so pleased to hear the 90th birthday went well - it is such a special occasion. I will be sure to share your praise with our wonderful team who will appreciate it very much. We hope to see you all again for the 91st Birthday. Sincerely, Vanessa

Customer review rating 4.5/5

Sally E. Couples - Confirmed reviews ALL

Dear Sally, Thank you for the great review of our hotel! I will be sure to share your amazing praise with our wonderful team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa

Customer review rating 4.5/5

Philip A. Couples - Confirmed reviews ALL

Comfortable hotel with obliging staff. Well located close to restaurants and shopping

Customer review rating 4.5/5

Marius M. Business - Confirmed reviews ALL

Good service at late arrival

Customer review rating 4.0/5

Melissa I. Families - Confirmed reviews ALL

Staff were very accommodating, friendly and have a high level of service. We also had a function at the hotel and that was just incredible, staff were very attentive and patient as we worked through all the details. They really encouraged us to have the event we really wanted even with a piper making a racket, it was very special and your staff made it even better.

Dear Guest, Thank you for the great review! I am so pleased to hear the 90th birthday went well - it is such a special occasion. I will be sure to share your praise with our wonderful team who will appreciate it very much. We hope to see you all again for the 91st Birthday. Sincerely, Vanessa

Customer review rating 4.5/5

Sally E. Couples - Confirmed reviews ALL

Incredibly pleasant staff & so helpful

Dear Sally, Thank you for the great review of our hotel! I will be sure to share your amazing praise with our wonderful team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa

Customer review rating 4.0/5

Debra M. Families - Confirmed reviews ALL

very good

Dear Debra, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to report have had maintenance attend to the mark on the roof, Thankyou for advising. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Customer review rating 4.5/5

Marilyn A. Couples - Confirmed reviews ALL

Staff very friendly and helpful throughout our stay, meals and service excellent, would certainly return for future visit.

Dear Marilyn, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Customer review rating 5.0/5

Elleesha I. Business - Confirmed reviews ALL

I stay here once a month for work, it is very well priced and comfortable, the updated rooms/bathrooms make it feel luxurious

Dear Guest, Thank you for the great review of our hotel and for returning to stay with us! We are glad that you enjoyed your stay and we cant wait to welcome you back again on your next visit. Sincerely, Vanessa

Customer review rating 5.0/5

Rachael H. Families - Confirmed reviews ALL

The service desk was so helpful and accommodating when I had a sick child.

Dear Rachael , We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Customer review rating 5.0/5

Catherine O. Business - Confirmed reviews ALL

Staff are very friendly. The room was big and clean and very comfortable . Beautiful trees outside the window. Fab coffee - car parking and very safe.

Customer review rating 5.0/5

Catina S. Business - Confirmed reviews ALL

very quiet, friendly staff willing to help always.

Customer review rating 2.5/5

Warwick C. Couples - Confirmed reviews ALL

Disappointed. The room upgrade was appreciated but the 2 hour wait in the Restaurant for a 2 Course meal when the restaurant is at 30% is not good enough. Staff looked bored and inattentive to our requirements. First time as a Platinum member having to pay for Barista coffees at breakfast. I've stayed at Sofitel, Pullman, Peppers, other Mercure hotels and ALL have offered barista coffees complimentary.

Customer review rating 4.5/5

Anne-marie L. Friends - Confirmed reviews ALL

Everything was ready for me when I arrived and any special requests were met effortlessly by the friendly staff.

Customer review rating 5.0/5

Katrina W. Solo - Confirmed reviews ALL

Lovely hotel in a fantastic location. The staff were incredibly friendly and welcoming, and the room was spotless and well equipped with tea and coffee facilities and a minibar. The bed was very comfortable, and the convenient, easy parking was an added bonus. I would happily stay here again!

Customer review rating 4.5/5

Ju W. P. R. Business - Confirmed reviews ALL

It was only a one night stay for work so I didn't get to experience a lot. However, during my brief stay - no issues, the room was spacious and clean. Had dinner at the bistro, it was quite tasty, reasonably priced with generous portions (too much for me). I'll be back

Customer review rating 5.0/5

Linda H. Families - Confirmed reviews ALL

Enjoyed two nights here while visiting a family member. At all times staff were friendly and professional. The meal I had was great and the location was close to Charlestown and easy to drive anywhere else.

Customer review rating 5.0/5

Cynthia S. Business - Confirmed reviews ALL

Overall the staff were wonderful. I will note that Emily went above and beyond with customer service. The restaurant was nice, food was good, and the outside area was a great place to relax

Customer review rating 5.0/5

Rebecca L. Couples - Confirmed reviews ALL

Emily on check in was very helpful and lovely. Spacious room. Very clean.

Customer review rating 4.5/5

Warwick T. Couples - Confirmed reviews ALL

The lady hotel manager was a delight to deal with during our stay.

Customer review rating 2.5/5

Darryl L. Families - Confirmed reviews ALL

Special day for our grandson with a promise of a swim at the hotel pool. It was closed so we had to use a local pool.

Other web-users rate our hotel

  • 257 reviews 9.4/10 Location
  • 690 reviews 6.1/10 Room
  • 611 reviews 9/10 Service
  • 8 reviews 9/10 WiFi
  • 317 reviews 5.6/10 Comfort
  • 313 reviews 5.6/10 Cleanliness
  • 290 reviews 8.1/10 Food
  • 160 reviews 3.5/10 Amenities

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