Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,747 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Charlestown
See on a map
+ 16 Services

Hotel extras

  • ALLSAFE certified

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Business center with support staff Paying
  • Copy/print service available Paying

Hotel location

Mercure Charlestown

109 Madison Drive
2290 charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,747 reviews

TripAdvisor Rating 4.0/5

532 reviews

GREAT LOCATION, GOOD PRICE AND CLEAN

Customer review rating 4.5/5

Sunny Y. Business - 07/09/2021 Confirmed reviews ALL

CONVENIENT, STAFF FRIENDLY, LARGE ROOM

Dear Sunny Y., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We certainly do have a fantastic team of staff and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent staff

Customer review rating 5.0/5

Dr W. H. Business - 07/09/2021 Confirmed reviews ALL

The main advantage was that they allowed me to charge my electric car and that they were actually open during the lockdown

Dear Wilbur H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Clean and quiet

Customer review rating 4.0/5

David L. Families - 10/08/2021 Confirmed reviews ALL

Enjoyed the quietness, clean facilities, very tasty restaurant food, plenty of parking and close to where I wanted to go

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
Customer review rating 2.0/5

Bec Solo - 10/08/2021 Confirmed reviews ALL

Booked a room with a bath. Pics made the bathroom look huge, particularly the bath. Was disappointed when saw real life size. The 5G tower being so close was also was a concern for me. Noise from other rooms/hallway is quite loud, as was the fridge. Cant say i felt like i 'got away' and fully relaxed in a nice bath. Did feel a bit ripped off for the price. Sorry.

Dear Rebecca C., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The majority of our rooms have recently been refurbished and with refurbishment still ongoing we look forward to the end results. If a bigger bathroom or bath is a preference i can suggest our king privilege rooms opposed to our standard kings which you occupied on this visit. I will be sure to check the fridge and issues mentioned to prevent future occurrence. Please always feel free to contact reception during your stay should we be able to assist with making sure you have a fantastic stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa.

Great location and Great Restaurant

Customer review rating 4.0/5

Jody Couples - 09/08/2021 Confirmed reviews ALL

Had a 2 night stay and must say the Restaurant at Dinner was great, food fantastic as well as the service!!

Dear Jody S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and we appreciate your praise. We upgraded you to one of our King privilege rooms for this visit which we are yet to refurbished. We have refurbished our Standard queen rooms and standard king rooms and our King privilege rooms are to be done next. Please feel free to request one of our already refurbished rooms on your next visit. Our cheapest rates are always found by booking direct over the phone. I will be sure to share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa.

Good location

Customer review rating 4.5/5

Suzanne Couples - 04/08/2021 Confirmed reviews ALL

I travelled from remote NSW and stayed here for a hospital appointment at John Hunter. It's close easy access to there and surrounding shopping centres and beaches. Staff were very accommodating and friendly. Rooms were comfortable. Bus stops at c.f. the front.

Dear Suzanne S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Great Stay

Customer review rating 4.0/5

Anonymous Solo - 28/07/2021 Confirmed reviews ALL

The professionalism of all staff who went out of their way to make my stay the most present experience.

Dear Robyn A., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

staff excellent

Customer review rating 4.5/5

Carol Couples - 28/07/2021 Confirmed reviews ALL

the food was great the staff excellent cleaners were lovely and when extra towels were asked for they were supplied would definitely stay again

Dear Carol K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Great location. Friendly staff

Customer review rating 4.5/5

Anonymous Families - 25/07/2021 Confirmed reviews ALL

Friendly staff. Great food.

Dear Jann S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Well located

Customer review rating 5.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Staff, as always, accommodating. The motel is central to my needs when I come to Newcastle. Motel has plenty of parking. rooms are comfortable.

Dear Joy F T., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see you returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Love this place

Customer review rating 5.0/5

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

I stay here quite often and it never cease to amaze me.

Dear Samantha B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our guests returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Good stay

Customer review rating 4.0/5

Kate K. Solo - 21/07/2021 Confirmed reviews ALL

Arrived after hours & book in was good

Dear Kate k., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

A good stay

Customer review rating 3.5/5

P Couples - 20/07/2021 Confirmed reviews ALL

We stay at this property several times a year due to its location and that it is an Accor property. This stay had some disappointing aspects which was different to all previous times. I always request a room that faces to the north east, which for the first time, this didn't happen. The hotel was quiet presumably due to COVID preventing many people travelling, however we did not get given a room upgrade as an Accor Silver member - which usually occurs. The room was not serviced after the first night, again the first time that has happened. Whilst overall, diminished capacity is an issue probably due to the pandemic, the quality of service was different to all prior experiences.

Dear Patsy B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see our guests returning to stay with us. Same day room upgrades are offered when you become a Gold or platinum member. However we still upgrade our silver members when we have availability. We are definitely a lot quieter then usual at the moment due to Covid however we have many king rooms being refurbished which is why we may not have had one available for this visit. I also did not see a room request on your booking and i will be sure to place a permanent note to state you like our king rooms when an upgrade is available. In order to guarantee these rooms you would need to book this room type but we will upgrade were possible as a return guest and Accor member. Our apologies we have fallen short on this occasion and i am pleased you have stayed many times to know this is not our usual high standards of service. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant then previous one. Sincerely, Vanessa

Good stay and very convenient

Customer review rating 4.0/5

Allan Business - 18/07/2021 Confirmed reviews ALL

We have stayed at the Mercure Charlestown on many occasions in the past. Our business overnight stay was very convenient and even though the restaurant was closed for Sunday night the receptionist volunteered to serve us dinner in the restaurant. This was unexpected and very kind.

Dear Allan B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Worry Free Stay

Customer review rating 5.0/5

Ashley G. Business - 18/07/2021 Confirmed reviews ALL

As always Staff go above and beyond. Rooms Fresh and Modern.

Dear Ashley G., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us : ) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very comfortable stay, great location

Customer review rating 4.0/5

Judy W. Families - 17/07/2021 Confirmed reviews ALL

The bed was the most comfortable bed to sleep in. Very clean room & bathroom. Staff very pleasant & accommodating. Close to shops and location nice & quiet.

Dear Judy W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We are pleased to hear you enjoyed our comfy beds and our fabulous staff were accommodating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

eXCELLENT POSITION AND STAFF FRIENDLY

Customer review rating 4.5/5

Doriel W. Families - 13/07/2021 Confirmed reviews ALL

fROM CHECK IN TO CHECK OUT THE STAFF WERE REALLY OBLIGING AND HAPPY TO ASSIST

Dear Doriel W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Quick overnight stay

TripAdvisor rating 4.0/5

pmQ5534RQ 06/04/2021 TripAdvisor review

Stop over on a long trip. Late checkin went smoothly. The late check in went smoothly.Staff very helpful, both in the booking/rebooking and rebooking (Covid!) process and also when we arrived snd departed.

Always great

TripAdvisor rating 5.0/5

karenelizabethwaters 06/04/2021 TripAdvisor review

We continue to return to the Mercure Charlestown as we always enjoy our stay. The staff is excellent, the room always spotlessly clean. Check in is simple and fast as we are now so well known. The room we always take is very quiet.

Mercure Charlestown

TripAdvisor rating 4.0/5

T3562LUsusanp 07/03/2021 TripAdvisor review

Charlestown. Not a real destination in itself perhaps but convenient for travelers or if you cant get accommodation in Newcastle itself, or don't want to pay the exorbitant price of staying in the city! No fly screens on windows so I couldn't access fresh air. Nor was there a screen door on the patio door so having a balcony was rather superfluous. The room was comfortable and clean. I slept well. The only issue I had was there was no lift and i stayed on the 1st floor. I have a bad back. The receptionist offered to take my bag but I felt I couldn't take him from the desk. So many stairs! Other than that it was a short, pleasant experience.

Thankyou for staying with us an I am pleased your stay was convenient and comfortable. We do have half or our rooms on the ground floor which makes access much easier so calling us directly for your next booking may assist us in finding a room better suited to your needs. We look forward to welcoming you back again soon. Best regards, Grant

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in charlestown