Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 966 reviews

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109 Madison Drive, 2290 CHARLESTOWN, Australia

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Manager

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

From NaN AUD NaN AUD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 966 reviews

TripAdvisor Rating 3.5/5 558 reviews

Disappointed

Mark M. Business - 11/11/2024 Confirmed reviews ALL

Not the quality I expected

Dear Mark M., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please always feel free to contact reception should you require anything during your stay. Our Wi-Fi has been upgraded to high speed and usually has no issues, should you ever have an issue please bring your device to reception an we will help get you connected. We have toothbrush packs available at reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Pleasant

Anonymous Families - 11/8/2024 Confirmed reviews ALL

Good

Helpful friendly staff

Wally S. Business - 11/7/2024 Confirmed reviews ALL

Well located, walking distance to Charlestown Square and Westfield Kotara. Reception staff were very helpful and friendly. Restaurant was excellent for dinner and breakfast. Great stay, thank you.

great staff and well presented

Mr N. D. Couples - 11/6/2024 Confirmed reviews ALL

married 57 years and staff surprised with little black board and served us well all night

good Value for money

Brian Couples - 11/4/2024 Confirmed reviews ALL

Staff were exceptionally welcoming and, pleasant, cheerful and a delight to deal with.

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team who will appreciate hearing it very much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

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Web-users rating

Other web-users rate our hotel

216 reviews 9.2/10 Location
666 reviews 6.2/10 Room
577 reviews 9.2/10 Service
16 reviews 7/10 WiFi
324 reviews 5.4/10 Cleanliness
267 reviews 8.6/10 Food
156 reviews 9.1/10 Breakfast
147 reviews 3.2/10 Amenities

41 reviews 9.1/10 Location
159 reviews 6.5/10 Room
125 reviews 9.4/10 Service
69 reviews 8.9/10 Food
67 reviews 5.3/10 Cleanliness
41 reviews 9.4/10 Breakfast
39 reviews 3.2/10 Amenities
27 reviews 4.4/10 Vibe

51 reviews 9.5/10 Location
141 reviews 6.6/10 Room
141 reviews 9.3/10 Service
73 reviews 6.1/10 Cleanliness
47 reviews 9/10 Food
44 reviews 9.3/10 Breakfast
23 reviews 3.4/10 Amenities

29 reviews 8.9/10 Location
120 reviews 5.9/10 Room
116 reviews 9.1/10 Service
5 reviews 4.9/10 WiFi
65 reviews 5.1/10 Cleanliness
54 reviews 8.4/10 Food
32 reviews 4.5/10 Vibe
23 reviews 3.5/10 Amenities

11 reviews 9.3/10 Location
30 reviews 6.2/10 Room
36 reviews 9.5/10 Service
20 reviews 8.4/10 Food
13 reviews 5.8/10 Cleanliness
8 reviews 4.9/10 Vibe
7 reviews 3.1/10 Amenities
6 reviews 9.2/10 Breakfast

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All our hotels in Charlestown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.