Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 896 reviews

Best price
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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
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Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  896 reviews

TripAdvisor Rating  3.8/5  564 reviews

Restaurant was great

TripAdvisor rating 5.0/5

798karync TripAdvisor review

Hotel south of Newcastle but driving distance to beaches and walking distance to major shopping centre. Staff very helpful lent us umbrella as raining. Restaurant was great so impressed we had dinner there twice in 3 nights would definitely recommend

Our Newcastle “Go to place”.

TripAdvisor rating 4.0/5

colfawns Couples - TripAdvisor review

We like Newcastle for short relaxing getaways & have always stayed at The Mercure, the rooms are 3+ & the beds & pillows are so comfortable & staff are fabulous, should we ever have a problem or issue, it is always rectified immediately, the food in the Madison restaurant is excellent and we were so looking forward to one of their amazing pizzas on our last visit but alas, due to their popularity, they had run out (devastated), however substitutions were lovely. Thank you April.

Good Friday stay

TripAdvisor rating 4.0/5

PeterG873 Couples - TripAdvisor review

We booked at very short notice and arrived on Good Friday. The receptionist was run off her feet tending the bar, looking after the front desk and more. The restaurant was closed but they took room service orders. The chef deserves a medal! The meal was quite good and he had to cook it and deliver it to our room himself. Otherwise, the Privilege room was large and well equipped. Nice outlook. Outdoor parking. Accor status welcome drink policy is perfect. Breakfast was excellent and the chef came out regularly to top things up and offer to cook eggs to order. Great for a small dining room. The dining room is fresh and airy with a nice view over the pool. Avoid room 229 - it has the vent from the kitchen going through it which creates noise and kitchen smells.

A good overnight stay

TripAdvisor rating 5.0/5

traveller2australia TripAdvisor review

Very easy to book and check in, reception was excellent. The room was VERY clean, particularly the bathroom, bed was comfortable, fridge was quiet and not much road noise was heard once it got dark. About the only 'fault' was the surcharge at the end. Australia used to be known for having prices including GST and that was the final price, but not these days. Overall, an excellent stay.

Generally pleasant stay with some issue

TripAdvisor rating 4.0/5

Iqtidar A TripAdvisor review

*EDIT: Appreciated the response from the owner looking deeper into the issue. Wishing them the best. Updated review.* Had Better Hopes for this Hotel A nice hotel with some nice people, however had a terrible experience with one of the staff members on the last day regarding Breakfasts, they were definitely not nice nor understanding. Similar to the other review talking about rude behaviour from the supervisor during Breakfast for a platinum member, we faced the same from the hotel reception rudeness as a gold member. They told us at Check-In that Breakfast was till 10am, and failed to tell us that on our second day it would finish earlier at 9.30am (Monday Public Holiday, Tuesday Normal Day), thereafter they blamed us for the miscommunication.

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Other web-users rate our hotel

  • 235 reviews 9.1/10 Location
  • 659 reviews 6.3/10 Room
  • 587 reviews 9/10 Service
  • 11 reviews 5.6/10 WiFi
  • 316 reviews 5.5/10 Cleanliness
  • 161 reviews 9/10 Breakfast
  • 153 reviews 3.4/10 Amenities
  • 6 reviews 4.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.