Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,686 reviews

ALLSAFE approved hotel

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Mercure Charlestown
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+ 15 Services

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Business center with support staff Paying
  • Copy/print service available Paying

Hotel location

Mercure Charlestown

109 Madison Drive
2290 charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard King room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,686 reviews

tripadvisor

TripAdvisor Rating 4.0/5

527 reviews

Good location for our needs

Customer review rating 3.5/5

Graeme M. Couples - 06/06/2021 Confirmed reviews ALL

Kitchen and Bar really good. Room amenities not so

Good location

Customer review rating 3.5/5

Ross Couples - 06/06/2021 Confirmed reviews ALL

Mercure Charlestown is reliable and mostly has good staff. meals are variable and rooms need refreshing!!

Nice hotel with good service

Customer review rating 4.5/5

Jeff Business - 04/06/2021 Confirmed reviews ALL

Nice hotel with very friendly staff

Well located for the event we were in the area for

Customer review rating 4.0/5

Anonymous Friends - 03/06/2021 Confirmed reviews ALL

Easy checkin/checkout service and the staff were friendly and helpful

It's ok

Customer review rating 3.0/5

Lisa Families - 03/06/2021 Confirmed reviews ALL

Bathroom had been pleasantly updated. Room was an average size. Did ring several times to confirm my late check in before the phone was answered. Ordered desserts from room service which we were advised they had to check because we had a large order (3 desserts) and it was near closing time. Order was placed which arrived quickly. Desserts were over priced some "house made" items looked and tasted very bought. Overall the location is good, hotel was clean and well presented, rooms were comfortable and an average size.

Comfortable clean good location good food

Customer review rating 4.0/5

Tim L. M. Families - 31/05/2021 Confirmed reviews ALL

When in Newcastle we always stay at Mercure

Well located

Customer review rating 3.5/5

Louise Couples - 28/05/2021 Confirmed reviews ALL

Lovely staff at check in and out. Easy to find, close to shopping and city attractions. Quiet, comfortable room.

Poor customer service

Customer review rating 1.5/5

Dr L. K. Families - 27/05/2021 Confirmed reviews ALL

When checking in with my 2 young boys in toe (6 and 7 years old), I enquired about room service as we required an early night. The information given was adequate and the male employee commented to my children that room service was fun. We called for room service at 6.30pm - no answer for several minutes. Managed to place our order approximately 15 min later. It then took nearly an hour and THREE phone callswith promises of a prompt delivery to follow up on the meals. No real apology but a superficial excuse of the new staff member had failed to advise us of the delay each time.

Dear Liia K., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our phones and restaurant can get busy at times and we always do our best to assist as soon as possible and advise when we have delays. Our apologies you experienced delays and we failed at advising current wait times on this occasion. I will be sure to instruct all staff on the importance of advising wait times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Ticked all my personal bixes

Customer review rating 5.0/5

Anonymous Solo - 26/05/2021 Confirmed reviews ALL

Easily found. Quiet, close to my two medical appointments. Delicious dinner and breakfast

Customer review rating 5.0/5

Nerina V. Business - 26/05/2021 Confirmed reviews ALL

The rooms were very good , and due to my tooth situation the restaurant was very kind to cater and gave me a delicious meal Will definitely come back I’m in the optical business and travel a lot it’s so nice to be looked after And the price was good

Overnight stay

Customer review rating 3.5/5

Anonymous Business - 26/05/2021 Confirmed reviews ALL

Nice big room. Breakfast was nice, but service is slow despite being the only customer at the time of ordering. Extractor fan in the bathroom was very loud and cannot be left on at night which means I am unable to leave the light on in the bathroom at night.

Well located for our need

Customer review rating 3.5/5

Jan Families - 26/05/2021 Confirmed reviews ALL

2 person room only 1 chair. no coffee table, Fan in bathroom was very loud. disappointed that shower was over the bath. Rooms were adequate. would have preferred "fresh milk" for tea making.

Well Located

Customer review rating 4.0/5

Jen Families - 25/05/2021 Confirmed reviews ALL

Very comfortable stay, room clean, staff very friendly. Easily located to shops.

Great Stay

Customer review rating 4.5/5

Ap Solo - 25/05/2021 Confirmed reviews ALL

Spent one night recently. Great value. Friendly staff. The rooms and amenities are good quality and typical of mecure and Ac cor properties.

Poor Room Service Availability

Customer review rating 2.5/5

Anthony B. Couples - 24/05/2021 Confirmed reviews ALL

I stay at this property fairly regularly and I have a plant-based diet. There was literally nothing I was able to select from the room service menu because all of the veg/vegan options had ‘run out’. The reception staff were polite and apologised saying that the ordering had been scheduled for the following day. I was forced to get dressed and eat at a local take-away instead of enjoying room service in the comfort of my own room. The bathroom was also very, very ‘tired’. Although I understand you have a renovation program underway, I was not my experience.

Handy location

Customer review rating 4.5/5

Mountain B. Business - 23/05/2021 Confirmed reviews ALL

Very pleasant. I have stayed before on business and I will return again.

Very comfortable and well located for my needs - good for anyone as it is a quiet location.

Customer review rating 5.0/5

Malcolm M. Couples - 23/05/2021 Confirmed reviews ALL

Again the staff were very good and helpful and friendly.We stay here on our visits to Newcastle [my home town].Room 228 gives us a lovely view and the staff [Vanessa this time] booked us into our usual room [228]. Only problem was A/c did not appear to heat the room as expected. Perhaps filters to be cleaned at least twice a year [I had this in my home]. Also cold water tap washer to check - would not turn off completely. But motel always very clean and a great staff. We enjoy our stays - a great location.

Average!

Customer review rating 3.0/5

Margaret W. Couples - 23/05/2021 Confirmed reviews ALL

Outdated room......furnishings and repairs not complete. The hot water was Luke warm. This was reported to management with “bland reply “ and no apology! 1 bottle of water for 2 guests.

Quick overnight stay

TripAdvisor rating 4.0/5

pmQ5534RQ 06/04/2021 TripAdvisor review

Stop over on a long trip. Late checkin went smoothly. The late check in went smoothly.Staff very helpful, both in the booking/rebooking and rebooking (Covid!) process and also when we arrived snd departed.

Always great

TripAdvisor rating 5.0/5

karenelizabethwaters 06/04/2021 TripAdvisor review

We continue to return to the Mercure Charlestown as we always enjoy our stay. The staff is excellent, the room always spotlessly clean. Check in is simple and fast as we are now so well known. The room we always take is very quiet.

Our most recent 20 reviews

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