Mercure Charlestown 4 stars

The room was clean. The bed was comfortable. The only thing wrong would be if you had difficulty getting into a bath tub as the shower was over the bath. It was a high step in and an even bigger step to get out. There were no handrails to assist, so anyone elderly would have difficulty. The other thing wrong was that there was no ramp direct to the restaurant so if you were disabled you would have difficulty if you came in the front door.

Friendly front desk personnel, very obliging, dinner was yummy, pleasant atmosphere, this is my third stay in 2 months, great location, everything that I needed in the room.

More than adequate. A little old. Hallway carpets old which makes them dirty looking. The room was clean and tidy and the bathroom was impressively appointed. Room service was excellent

We have been using the facilities for a few months and the space has been well presented and staff have been very helpful.

We regularly stay each year as we travel through Newcastle and always stay at this Mercure. We enjoy its quiet location, friendly staff and ability to dine in.

There a few things that didn't reflect the Accor brand name. Upon arrival I was a second person in for checkin. The person in front was given a complementary upgrade of room who made didn't seemed even to be an Accor plus member while I been a gold member was told no upgrade as hotel is full. Once I got to the room 217, it had a foul smell with flies in so had to go back to and complain and then moved to room 204. The room was ok but had spider on the curtains, no shampoo only conditioners available. Called reception to ask about bottled water and was told you have to pay. I believe the staff at reception has no value for Accor membership. Told about the removal of spider and was told someone will come and remove that but not one turned up. the reception staff can really make a difference of your stay any any hotel and it is definite that Mercure Charlestown staff are not trained to Accor standard yet.

We always stay at the Mercure as it is in easy driving distance to where we were working. Also having a Privaledge card has it's benefits

Excellent service provided during the COVID 19 pandemic. When I have booked in as an Accor member I should not also need to show the Accor membership card in the restaurant to receive the Accor discount.

Room too small, poor water pressure, linen smelt like it was folded whilst damp, fridge way to small and was over charged when I paid on arrival.

Room needs renovating Bath had spa however didn’t work, pubic hair visible on tiles in bath. Gold member

It was good but other people were a bit noisy at night. We didn't realise if you got room service you couldn't use you discount for Accor especially during Covid19 we didn't want to sit in the restaurant where we could be at risk so I was dissappioned at this as there were no exceptions

Stayed 2 nights, my original booking the room had a problem so I was moved into a much nicer room, very pleased with room .

Thanks to friendly staff, convenient location and good appointed rooms, my daughter and I had a nice time on our 2 day sojourn on the Yr12 Formal Mission. All was a great success. Thank you.

I stay here at least once a year as it's close to everything I need.

nearlly time for refurbishment spa bath did not work