Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,319 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Charlestown
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+ 15 Services
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Room 1

Number of guests
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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard King room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Standard Room 1 Queen and 3 Single Beds

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron

Privilege Room 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Non contractual photo

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,319 reviews

tripadvisor

TripAdvisor Rating 4.0/5

509 reviews

Ideally located to my work location

Customer review rating 4.2/5

Anonymous Business - 16/11/2020 Confirmed reviews ALL

Pillows, pillows, pillows. I love your pillows. Comfortable bed. Fittings/furnishings are a little dated. Quiet location. 240v electrical adaptor on desk didn't work. Windows that open is good. Will stay again.

Clean, convenient location and comfortable.

Customer review rating 4.2/5

Jody Families - 16/11/2020 Confirmed reviews ALL

We have family close by and choose Mercure because it is clean, comfortable and has family sized rooms.

Great stay

Customer review rating 4.2/5

Ro Families - 15/11/2020 Confirmed reviews ALL

Very pleased with everything . Felt safe .

Enjoyed our stay

Customer review rating 4.2/5

Paul K. Couples - 14/11/2020 Confirmed reviews ALL

We often stay at at this motel as we like its position, close to Charlestown Square, Kotara Shopping Centre and Home World. The service is good and the food is reasonably priced.

Friendly staff. Clean room with usual compliments. Price reasonable.

Customer review rating 4.2/5

Matt W. Solo - 14/11/2020 Confirmed reviews ALL

Renovated venue, but nice overall, main carpets due for replacement soon. Staff very helpful and friendly. Breakfast area and food was good, but a bit light on for a brown man - 1 x egg with 1 X Piece of bacon, half a tomato and 1 piece of toast? I would stay again. Pri e reasonable for the standard of the room and location at $160 per night. Brekky could have been included.

A place to Sleep

Customer review rating 4.2/5

W. M. Families - 14/11/2020 Confirmed reviews ALL

The room was clean. The bed was comfortable. The only thing wrong would be if you had difficulty getting into a bath tub as the shower was over the bath. It was a high step in and an even bigger step to get out. There were no handrails to assist, so anyone elderly would have difficulty. The other thing wrong was that there was no ramp direct to the restaurant so if you were disabled you would have difficulty if you came in the front door.

Good stay, room clean, well located for shopping

Customer review rating 4.2/5

Chris, C. A. L. Friends - 14/11/2020 Confirmed reviews ALL

Friendly front desk personnel, very obliging, dinner was yummy, pleasant atmosphere, this is my third stay in 2 months, great location, everything that I needed in the room.

Nice stay

Customer review rating 4.2/5

Matt A. Solo - 13/11/2020 Confirmed reviews ALL

More than adequate. A little old. Hallway carpets old which makes them dirty looking. The room was clean and tidy and the bathroom was impressively appointed. Room service was excellent

Great Conference Space

Customer review rating 4.2/5

Kim F. Business - 13/11/2020 Confirmed reviews ALL

We have been using the facilities for a few months and the space has been well presented and staff have been very helpful.

Good stay

Customer review rating 4.2/5

Lynne M. Couples - 12/11/2020 Confirmed reviews ALL

We regularly stay each year as we travel through Newcastle and always stay at this Mercure. We enjoy its quiet location, friendly staff and ability to dine in.

Nice hotel poor service

TripAdvisor rating 4.0/5

Holiaymaker 10/11/2020 TripAdvisor review

There a few things that didn't reflect the Accor brand name. Upon arrival I was a second person in for checkin. The person in front was given a complementary upgrade of room who made didn't seemed even to be an Accor plus member while I been a gold member was told no upgrade as hotel is full. Once I got to the room 217, it had a foul smell with flies in so had to go back to and complain and then moved to room 204. The room was ok but had spider on the curtains, no shampoo only conditioners available. Called reception to ask about bottled water and was told you have to pay. I believe the staff at reception has no value for Accor membership. Told about the removal of spider and was told someone will come and remove that but not one turned up. the reception staff can really make a difference of your stay any any hotel and it is definite that Mercure Charlestown staff are not trained to Accor standard yet.

Well located to where we were working

Customer review rating 4.2/5

Tom K. Business - 09/11/2020 Confirmed reviews ALL

We always stay at the Mercure as it is in easy driving distance to where we were working. Also having a Privaledge card has it's benefits

Excellent service during pandemic

TripAdvisor rating 4.0/5

980bow 09/11/2020 TripAdvisor review

Excellent service provided during the COVID 19 pandemic. When I have booked in as an Accor member I should not also need to show the Accor membership card in the restaurant to receive the Accor discount.

Disappointing

Customer review rating 4.2/5

Greg B. Couples - 07/11/2020 Confirmed reviews ALL

Room too small, poor water pressure, linen smelt like it was folded whilst damp, fridge way to small and was over charged when I paid on arrival.

Good stay convenient location great for business trips as gold member

Customer review rating 4.2/5

Wayne Business - 04/11/2020 Confirmed reviews ALL

Room needs renovating Bath had spa however didn’t work, pubic hair visible on tiles in bath. Gold member

Customer review rating 4.2/5

Lee T. Couples - 04/11/2020 Confirmed reviews ALL

It was good but other people were a bit noisy at night. We didn't realise if you got room service you couldn't use you discount for Accor especially during Covid19 we didn't want to sit in the restaurant where we could be at risk so I was dissappioned at this as there were no exceptions

Great Place to Stay

Customer review rating 4.2/5

Gary C. Business - 03/11/2020 Confirmed reviews ALL

Stayed 2 nights, my original booking the room had a problem so I was moved into a much nicer room, very pleased with room .

Nice stay

Customer review rating 4.2/5

Janet Families - 03/11/2020 Confirmed reviews ALL

Thanks to friendly staff, convenient location and good appointed rooms, my daughter and I had a nice time on our 2 day sojourn on the Yr12 Formal Mission. All was a great success. Thank you.

Good stay.well located

Customer review rating 4.2/5

Muriel G. Families - 03/11/2020 Confirmed reviews ALL

I stay here at least once a year as it's close to everything I need.

well located

Customer review rating 4.2/5

Daniel E. Families - 03/11/2020 Confirmed reviews ALL

nearlly time for refurbishment spa bath did not work

Our most recent 20 reviews

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