Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.3

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

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Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Non contractual photo

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 925 reviews

Marlene H. Families - 5/8/2026 Confirmed reviews ALL

The young lady at reception was very friendly and polite also helpful

Ryan E. M. Business - 5/6/2026 Confirmed reviews ALL

Did NOT help me in my time of need, (22.04.2026) = System booking error and NO help from your hotel / company left me stranded in immediate danger forcing my over-3 hour drive home exhausted and frustrated!! I suffer from severe obstructive sleep apnea so what you did to me was extremely dangerous! As if you couldn’t put me up in another room and to add pain to suffering YOU TOOK MY MONEY without me staying at your hotel! Anywhere else this would be theft…. You can throw the rule book at me with all of your red tape but if I died in a car accident on my way home because you wouldn’t let me stay in my PAID accommodation what would you say to my wife and family?? “Ohh dear, I’m so sorry for your loss but rules are rules and your husband died because our rules and regulations are MORE IMPORTANT than his life…..” THINK ABOUT IT! I am very upset about this, You ripped me off and you are walk away laughing with my hard earned money, Have you no soul? Fix this problem please? (30.04.26) Yes, due to work commitments I paid you again to stay 1 week later in which the bed was rock hard and there was no teaspoon for you bland ‘international roast’ coffee, I paid for your room and you can’t offer decent coffee, milk in the fridge or even a teaspoon, What am I paying for? What are you going to do to fix these problems you gave me? You can contact me on my personal number to discuss, 04… Ryan

Yuliana S. Families - 5/4/2026 Confirmed reviews ALL

reception was very friendly,room clean,swimming pool clean

Stacey A. Families - 5/4/2026 Confirmed reviews ALL

Our stay was pleasant and enjoyable. Room was clean and tidy with appropriate towels etc for 2 people. Casting to TV worked well this time.

Mary M. Couples - 5/3/2026 Confirmed reviews ALL

Accommodation, although an older building, the rooms were immaculately clean and well appointed. The dining experience was a delight with a varied menu and good, friendly service. Breakfast also had a lot of variety.