Mercure Charlestown 4 stars

Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 956 reviews

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109 Madison Drive, 2290 CHARLESTOWN, Australia

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

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Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

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Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

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Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 956 reviews

David B. Families - 8/16/2026 Confirmed reviews ALL

Thought I was part of a reboot of faulty towers! Very dated and in need of repairs! Staff were very disorganised and inexperienced! There was no hangers in the wardrobe and the A/C unit wasn’t working properly! When we received our invoice after we left for extras that we spent we were charged for things that had been prepaid before we checked in! There was even charges that we had never heard of equating to over $400! Very disappointing and would never stay there again and will be giving that particular hotel a bad review!

Learmonth N. Couples - 8/15/2026 Confirmed reviews ALL

Silk L. Business - 8/14/2026 Confirmed reviews ALL

Skye S. Business - 8/12/2026 Confirmed reviews ALL

Entrance is clean and tidy Rooms are extremely old. Bathroom had a rusty door frame from water damage, waiting for someone to need a tetanus shot. The ‘balcony’ door didn’t open but let in all the cold air through the jam. Was a breezy night and the roof rattled all night. The single sofa chair was like something you would pick up off the side walk - cracked, old, well worn and a bum groove in it. No additional locks on the back of the main door for extra security (female staying on her own for the night) Bathroom had mould in the grout, very old and in need of a refresh. Unable to get a proper nights sleep due to the wind, traffic, cold air coming in, rattling doors. Dont book if you’re looking for the proper mecure experience, this isn’t the place - although I’m finding a lot of mecure buildings aren’t living up to their reputation.

Ross L. Friends - 8/12/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

266 reviews 9.3/10 Location
692 reviews 6.1/10 Room
596 reviews 8.9/10 Service
11 reviews 9.2/10 WiFi
321 reviews 5.5/10 Cleanliness
293 reviews 7.7/10 Food
165 reviews 3.5/10 Amenities
143 reviews 8.6/10 Breakfast

54 reviews 9.4/10 Location
117 reviews 6.7/10 Room
112 reviews 9.2/10 Service
61 reviews 5.7/10 Cleanliness
22 reviews 8.6/10 Breakfast
22 reviews 3.4/10 Amenities

29 reviews 9.1/10 Location
112 reviews 6.2/10 Room
110 reviews 9.4/10 Service
54 reviews 8.2/10 Food
52 reviews 5.3/10 Cleanliness
26 reviews 8.6/10 Breakfast
21 reviews 3.1/10 Amenities

23 reviews 9/10 Location
89 reviews 5.1/10 Room
79 reviews 8.9/10 Service
45 reviews 6.9/10 Food
41 reviews 4.8/10 Cleanliness
34 reviews 4.9/10 Comfort
21 reviews 3.5/10 Amenities
19 reviews 4.3/10 Vibe

19 reviews 9.5/10 Location
38 reviews 6.6/10 Room
47 reviews 8.9/10 Service
23 reviews 7.6/10 Food
11 reviews 8.8/10 Breakfast
10 reviews 6.3/10 Cleanliness
6 reviews 8.3/10 Value
6 reviews 4/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

Mercure Charlestown is located at 109 Madison Drive, 2290 Charlestown, Australia, nestled in quiet, tree-lined surrounds near the Charlestown CBD. We are a 15-minute walk from Charlestown Square's shopping and cinema district and a short drive from Newcastle's beaches and the Hunter Valley wine region. Newcastle Railway Station is approximately 8 km away, about a 10-minute drive from the hotel.

What types of rooms are available?

What services and amenities are available?

At Mercure Charlestown, we offer a range of facilities to ensure a comfortable stay:

Free Wi-Fi and complimentary on-site parking
Buffet breakfast for an additional fee at Madison Kitchen + Bar
Air conditioning and HD TVs with Foxtel in all rooms
Outdoor unheated swimming pool
Madison Kitchen + Bar and a lobby bar
Three meeting rooms and wedding venue facilities
Laundry and dry cleaning services

What dining options are available?

What are the check-in and check-out times?

At Mercure Charlestown, check-in is available from 02:00 PM and check-out is up to 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Charlestown regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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