Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,144 reviews

Mercure Charlestown
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+ 15 Services
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Room 1

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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Non contractual photo

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,144 reviews

tripadvisor

TripAdvisor Rating 4.0/5

501 reviews

Customer review rating 4.2/5

John C. Families - 03/07/2020 Confirmed reviews ALL

Restaurant food was excellent for dinner in quality and quantity.

like drive up room good stay last minute booking for me

Customer review rating 4.2/5

Graeme B. Business - 01/07/2020 Confirmed reviews ALL

came in late needed a nice quite room had to leave fairly early. by chance i could get a breakfast with hot coffee as I departed at just after 630am

Comfortable

Customer review rating 4.2/5

Sarah Families - 30/06/2020 Confirmed reviews ALL

Comfortable stay however the kind executive suite was not to our expectations. We stayed in a double suite last time and it was much larger and comfortable. I have concerns that during the pandemic liquid soap is not provided in the rooms and or hand sanitizer stations even in the hallways? I thought this would be mandatory. I don’t think soap bars For hand washing are hygienic. Surely it would not be too expensive to put automatic liquid soap dispensers in the rooms? Might save many complaints?

All available in one location

Customer review rating 4.2/5

Michael Business - 30/06/2020 Confirmed reviews ALL

Nice location, with bar and dining area. Very disappointed that the exception breakfast is now gone and we are now required to pay for breakfast

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. Current Covid-19 restrictions prevent all establishments from offering buffets. We cant wait to have our buffet breakfast back and it will return as soon as restrictions are lifted and we are allowed to do so. Breakfast has always been at an additional cost to the room rate, for the time being we are offering cooked to order breakfasts from $10. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We will hopefully not be on restrictions by then preventing us from hosting our wonderful buffet breakfast. Sincerely, Vanessa

Great bed

Customer review rating 4.2/5

Jenna P. Couples - 30/06/2020 Confirmed reviews ALL

4 nights, very comfortable. Restaurant very good. Staff very amiable

Good time

Customer review rating 4.2/5

Kathy S. Couples - 30/06/2020 Confirmed reviews ALL

We stayed for 3 nights.. Was very pleasant and quiet..

Good stay!

Customer review rating 4.2/5

Gary D. Business - 29/06/2020 Confirmed reviews ALL

I enjoyed my stay at Mercure Charlestown. The food was amazing and staff at the reception was very helpful!!

Great stay

Customer review rating 4.2/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Lovely clean and well looked after hotel. Very friendly and helpful staff. Great price.

Customer review rating 4.2/5

Chris D. Business - 28/06/2020 Confirmed reviews ALL

On check in not welcomed by the gentleman. Took my credit card and my platinum accor card and then just handed me a room key. Them carried on with other guest. No drink voucher or explanation of what is happening about meals. I do think this will be my last stay at this location.

Dear Christopher D., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always love seeing you return Chris and sincerely apologise we have let you down on this occasion. It is my hope we do not let you down again should we be given the chance to better serve you in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Great stay

Customer review rating 4.2/5

Reggie Business - 24/06/2020 Confirmed reviews ALL

Enjoyed our stay. The staff were excellent & recognised my loyalty as a Gold member & did everything right.

Dear Reginald J., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Clean and quiet

Customer review rating 4.2/5

Amanda Families - 24/06/2020 Confirmed reviews ALL

We are repeat stayers at this Motel. Staff are super friendly and room service is A1. Rooms are clean and quiet. Only criticism is a very small one but draft stoppers on the doors to the hallway and balcony would be good in these colder months.

Dear Amanda C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be sure to have maintenance check the room you stayed to allocate weather strips. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very friendly & capable Staff

Customer review rating 4.2/5

Warren H. Couples - 24/06/2020 Confirmed reviews ALL

Dinner & restaurant staff far exceeded our expectations. Our tv wasn’t operating and the young Lady in reception was very helpful to get it operating in the morning.

Dear Warren H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and know our guests enjoyed their stay. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very well located for my work trip, Excellent Stay.

Customer review rating 4.2/5

Peter S. Business - 17/06/2020 Confirmed reviews ALL

The Hotel is very well located for me. It's very casual, which is nice. parking directly outside. Rooms are a bit outdated but no complaints there as they are very large and every I need is there. The hotel is great value for money. I'm also impressed they have foxtel. All the staff are so helpful and friendly, I've stayed there so often now they know me soon as I walk in. The staff are willing to assist if I change any bookings without any issues. I always receive a complimentary room upgrade - Thank you! Although we are all still in Covid times, they are managing quite well with everything. The food at the restaurant is very nice. I've been there for dinner a few times now. Great service, Great value. My only complaint is my most frequent one... First-time last night I went to use my Drink voucher at dinner. I was told I could not use the drinks vouchers for spirits. I would highly recommend this hotel. Thought I should mention I stayed recently at Novotel Newcastle for 1 night just to try it out to see if it was worth staying there instead of the Mecure. I was very disappointed with the Novotel. Since then I have been staying at the Mercure. Thank you Mecure.

Dear Peter S., It is always a pleasure to see you and to receive such wonderful feedback! I will share your comments with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Happy with service

Customer review rating 4.2/5

Mary M. Business - 31/03/2020 Confirmed reviews ALL

Clean, orderly, polite staff, excellent facilities, particularly during this influenza situation.

Excellent stay

Customer review rating 4.2/5

Emily H. Families - 28/03/2020 Confirmed reviews ALL

A family with 2 children stayed in the family room. We had a wonderful stay and would highly recommend staying here.

Great Stay

Customer review rating 4.2/5

Bill L. Business - 27/03/2020 Confirmed reviews ALL

After driving from Queensland it was great to stay at the Mercure, I went out of my way to find the Mercure as I trust the brand and am fully confident of the standard of service that the Mecure provide throughout Australia.

Great loation

Customer review rating 4.2/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

Easy to find good facilities and enjoyable breakfast

Good stay

Customer review rating 4.2/5

Carol K. Couples - 19/03/2020 Confirmed reviews ALL

All staff friendly willing to help you

Perfect location

Customer review rating 4.2/5

Larissa Friends - 17/03/2020 Confirmed reviews ALL

Stunning venue for our engagement party! The function room was beautifully set up, the staff were very friendly, helpful and organised. The pricing was affordable and the food was delicious! We had a great time celebrating with our friends and would definitely recommend the venue to others. Thank you for your quality service.

Great Stay

Customer review rating 4.2/5

Brownie Families - 17/03/2020 Confirmed reviews ALL

The Staff on arrival. The Manager Vanessa did a great job with the Accommodation especially with the Change of rooms. Beautiful breakfast & mostly A great Team at the Mercure Charlestown

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