Mercure Charlestown 4 stars

Name: Mercure Charlestown
Address: CHARLESTOWN, 2290, AUSTRALIA
Telephone: (+61)249438899
Rating: 4.2

Customer review rating 4.2/5 3,144 reviews

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+ 15 Services

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Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

The Mercure Charlestown offers 53 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle and Hunter Valley Region. Accommodation options range from Deluxe Queen rooms through to Privilege King rooms with a balcony

The Mercure Charlestown is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie, the richness of the wine region of the Hunter Valley and a short drive to Port Stephen

Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Concierge

Swimming pool
- Pool
- Outdoor unheated pool

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-09:30
- Opening hours : Week-end 07:30-10:00

2 meeting room(s)
Business center with support staffPaying
Copy/print service availablePaying

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
NEW CASTLE AIRPORT At 32km / 19.89 miles
By train
NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Executive Room 1 King Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room 1 King Bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: Garden side *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathrobe

Standard Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Iron

Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 45 m²
Maximum capacity: 50 people

Find out more

John C. Families - 03/07/2020 Confirmed reviews ALL

Restaurant food was excellent for dinner in quality and quantity.

like drive up room good stay last minute booking for me

Graeme B. Business - 01/07/2020 Confirmed reviews ALL

came in late needed a nice quite room had to leave fairly early. by chance i could get a breakfast with hot coffee as I departed at just after 630am

Comfortable

Sarah Families - 30/06/2020 Confirmed reviews ALL

Comfortable stay however the kind executive suite was not to our expectations. We stayed in a double suite last time and it was much larger and comfortable. I have concerns that during the pandemic liquid soap is not provided in the rooms and or hand sanitizer stations even in the hallways? I thought this would be mandatory. I don’t think soap bars For hand washing are hygienic. Surely it would not be too expensive to put automatic liquid soap dispensers in the rooms? Might save many complaints?

All available in one location

Michael Business - 30/06/2020 Confirmed reviews ALL

Nice location, with bar and dining area. Very disappointed that the exception breakfast is now gone and we are now required to pay for breakfast

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. Current Covid-19 restrictions prevent all establishments from offering buffets. We cant wait to have our buffet breakfast back and it will return as soon as restrictions are lifted and we are allowed to do so. Breakfast has always been at an additional cost to the room rate, for the time being we are offering cooked to order breakfasts from $10. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We will hopefully not be on restrictions by then preventing us from hosting our wonderful buffet breakfast. Sincerely, Vanessa

Great bed

Jenna P. Couples - 30/06/2020 Confirmed reviews ALL

4 nights, very comfortable. Restaurant very good. Staff very amiable

Good time

Kathy S. Couples - 30/06/2020 Confirmed reviews ALL

We stayed for 3 nights.. Was very pleasant and quiet..

Good stay!

Gary D. Business - 29/06/2020 Confirmed reviews ALL

I enjoyed my stay at Mercure Charlestown. The food was amazing and staff at the reception was very helpful!!

Great stay

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Lovely clean and well looked after hotel. Very friendly and helpful staff. Great price.

Chris D. Business - 28/06/2020 Confirmed reviews ALL

On check in not welcomed by the gentleman. Took my credit card and my platinum accor card and then just handed me a room key. Them carried on with other guest. No drink voucher or explanation of what is happening about meals. I do think this will be my last stay at this location.

Dear Christopher D., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always love seeing you return Chris and sincerely apologise we have let you down on this occasion. It is my hope we do not let you down again should we be given the chance to better serve you in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Great stay

Reggie Business - 24/06/2020 Confirmed reviews ALL

Enjoyed our stay. The staff were excellent & recognised my loyalty as a Gold member & did everything right.

Dear Reginald J., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Clean and quiet

Amanda Families - 24/06/2020 Confirmed reviews ALL

We are repeat stayers at this Motel. Staff are super friendly and room service is A1. Rooms are clean and quiet. Only criticism is a very small one but draft stoppers on the doors to the hallway and balcony would be good in these colder months.

Dear Amanda C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be sure to have maintenance check the room you stayed to allocate weather strips. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very friendly & capable Staff

Warren H. Couples - 24/06/2020 Confirmed reviews ALL

Dinner & restaurant staff far exceeded our expectations. Our tv wasn’t operating and the young Lady in reception was very helpful to get it operating in the morning.

Dear Warren H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and know our guests enjoyed their stay. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very well located for my work trip, Excellent Stay.

Peter S. Business - 17/06/2020 Confirmed reviews ALL

The Hotel is very well located for me. It's very casual, which is nice. parking directly outside. Rooms are a bit outdated but no complaints there as they are very large and every I need is there. The hotel is great value for money. I'm also impressed they have foxtel. All the staff are so helpful and friendly, I've stayed there so often now they know me soon as I walk in. The staff are willing to assist if I change any bookings without any issues. I always receive a complimentary room upgrade - Thank you! Although we are all still in Covid times, they are managing quite well with everything. The food at the restaurant is very nice. I've been there for dinner a few times now. Great service, Great value. My only complaint is my most frequent one... First-time last night I went to use my Drink voucher at dinner. I was told I could not use the drinks vouchers for spirits. I would highly recommend this hotel. Thought I should mention I stayed recently at Novotel Newcastle for 1 night just to try it out to see if it was worth staying there instead of the Mecure. I was very disappointed with the Novotel. Since then I have been staying at the Mercure. Thank you Mecure.

Dear Peter S., It is always a pleasure to see you and to receive such wonderful feedback! I will share your comments with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Happy with service

Mary M. Business - 31/03/2020 Confirmed reviews ALL

Clean, orderly, polite staff, excellent facilities, particularly during this influenza situation.

Excellent stay

Emily H. Families - 28/03/2020 Confirmed reviews ALL

A family with 2 children stayed in the family room. We had a wonderful stay and would highly recommend staying here.

Great Stay

Bill L. Business - 27/03/2020 Confirmed reviews ALL

After driving from Queensland it was great to stay at the Mercure, I went out of my way to find the Mercure as I trust the brand and am fully confident of the standard of service that the Mecure provide throughout Australia.

Great loation

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

Easy to find good facilities and enjoyable breakfast

Good stay

Carol K. Couples - 19/03/2020 Confirmed reviews ALL

All staff friendly willing to help you

Perfect location

Larissa Friends - 17/03/2020 Confirmed reviews ALL

Stunning venue for our engagement party! The function room was beautifully set up, the staff were very friendly, helpful and organised. The pricing was affordable and the food was delicious! We had a great time celebrating with our friends and would definitely recommend the venue to others. Thank you for your quality service.

Great Stay

Brownie Families - 17/03/2020 Confirmed reviews ALL

The Staff on arrival. The Manager Vanessa did a great job with the Accommodation especially with the Change of rooms. Beautiful breakfast & mostly A great Team at the Mercure Charlestown

Our most recent 20 reviews

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