Name: Mercure Charlestown Hotel | ALL - ALL
Address: 109 Madison Drive, CHARLESTOWN, 2290, AU
Telephone: +61249438899
Rating: 4.2

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Grant Vickery, Hotel Management

Hotel extras

Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

See availabilities

Room

Standard Twin Room 1 Queen and 1 Single Bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)

See availabilities

Room

Standard King room 1 King Bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Privilege Room 1 King Bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Standard Room 1 Queen and 2 Single Beds

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)

See availabilities

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

+61 2 4943 8899

+61 2 4942 1463

NEWCASTLE

Railway station

Access: 8 km / 4.97 mi 10 min drive

CHARLESTOWN SQUARE

Cinema district

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

NEWCASTLE

Sports centre

Access: 4.5 km / 2.8 mi 10 min drive

CHARLESTOWN

Golf course

Access: 6 km / 3.73 mi 15 min drive

BAR BEACH

Beach area

Access: 8 km / 4.97 mi 12 min drive

MACQUARIE

Lake

Access: 15 km / 9.32 mi 20 min drive

CHARLESTOWN SQUARE

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 4 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

MADISON KITCHEN + BAR

Madison Kitchen & Bar has access to the outside deck looking over the nearby bushland and views of the city and Stockton Beach in the distance.

Non contractual photo

Only 10 minutes drive to Newcastle where Endota Spa will cater for all your Spa treatment needs

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 80

Find out more

Weddings

Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 896 reviews

Adrian S. Business - 5/25/2026 Confirmed reviews ALL

The roam was very good and the food in house was one of the better meals I have had in a long time!!!!

Dear Adrian, Thank you so much for your fantastic review and for taking the time to share your experience following your recent stay with us at Mercure Charlestown. We are absolutely delighted to hear that you received such a warm and polite welcome upon arrival and that you enjoyed both your accommodation and dining experience with us. It is especially wonderful to hear that your meal at Madison Kitchen & Bar was “one of the better meals” you have had in a long time — our kitchen team will be thrilled to receive such high praise. Thank you also for your kind comments regarding our reception team. Whilst we are not entirely sure which team member assisted you, I will certainly pass on your lovely feedback to all of our Front Office staff, who work incredibly hard to ensure every guest feels welcomed and cared for throughout their stay. We truly appreciate your loyalty as an ALL Classic member and thank you again for choosing to stay with us during your business trip. It was a pleasure having you as our guest and we look forward to welcoming you back again very soon. Warm Regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Bradley R. Families - 5/25/2026 Confirmed reviews ALL

Excellent check in, fantastic breakfast, locations of room and parking great.

Dear Bradley, Thank you so much for your wonderful review and for taking the time to share your experience following your recent stay with us at Mercure Charlestown. We are delighted to hear that you found the hotel comfortable, clean and in a great location for your visit. It is fantastic to know that your check-in experience was excellent and that you enjoyed our breakfast selection so much. We are also pleased that the location of your room and the convenience of the parking helped make your family stay even more enjoyable. Feedback such as yours is incredibly rewarding for our entire team. Thank you again for choosing to stay with us and for your loyalty as an ALL Classic member. It was a pleasure having you as our guest and we look forward to welcoming you and your family back again in the near future. Warm Regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Trish K. Business - 5/23/2026 Confirmed reviews ALL

Lovely rooms and bathrooms lovely gardens

Dear Trish, Thank you so much for your lovely review and for choosing to stay with us at Mercure Charlestown. We are delighted to hear that you enjoyed our rooms, bathrooms, gardens, and the service provided by our team. It’s wonderful to know that we could provide a comfortable stay during your business trip and medical appointment visit. We also truly appreciate your feedback regarding the room service meals. Please accept our apologies that the meal did not meet expectations on this occasion. Feedback such as yours is incredibly valuable and will be shared with our Kitchen Team so we can continue to improve our dining experience. It was a pleasure having you stay with us, and we are so pleased to hear that you would stay again in the future. We look forward to welcoming you back to Mercure Charlestown again soon. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Caley C. Couples - 5/22/2026 Confirmed reviews ALL

We had a pleasant experience overall, largely due to the curtious and helpful staff. The location was also convenient for our needs, close to shops and major roads. Our room was comfortable, but with a few caveats, and not quite what we expected from a '4 star' hotel... The TV occasionally picked up remote signals from neighbouring rooms and disrupted what we were watching. The bathroom had a small persistent leak from the toilet that led to damp feet, and an awkwardly low shower head. We tried the buffet breakfast which was fine but for us not repeatable. The hotel manager Jessica was fantastic however, and really us feel welcome.

Dear Caley, Thank you for taking the time to share your detailed feedback following your recent stay with us at Mercure Charlestown. We are very pleased to hear that you had an overall pleasant experience and that our team helped make your stay enjoyable. It is especially lovely to hear your kind comments regarding our staff and location convenience, and I sincerely appreciate your personal mention as well — thank you very much. At the same time, I do apologise that aspects of your accommodation experience did not fully meet the expectations of a 4-star stay. Your comments regarding the television interference, the bathroom toilet leak, and the shower height have been noted and will be followed up with our Maintenance Team for immediate investigation and review. We also appreciate your honest feedback regarding the buffet breakfast. Guest feedback is incredibly important to us as we continue working to improve both our facilities and overall guest experience. Thank you again for choosing to stay with us whilst visiting Australia. We truly appreciate your balanced and constructive feedback and hope we may have the opportunity to welcome you back again in the future for an even more seamless stay. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Scott P. Business - 5/19/2026 Confirmed reviews ALL

Have stayed here on several occasions. Good location central to many parts of the city. Great customer service from the team and very comfortable facilities.

Dear Scott, Thank you so much for your continued support and for taking the time to share such a wonderful review following your recent stay with us at Mercure Charlestown. We are delighted to hear that you continue to find our hotel comfortable, conveniently located, and supported by great customer service from our team. It is always incredibly rewarding to welcome returning guests back to the hotel and know that we continue to deliver a consistently enjoyable experience. On a personal note, thank you sincerely for your very kind mention regarding the service you received from me at the Front Desk. Your words truly mean a great deal, and I greatly appreciate you taking the time to acknowledge the personable service you experienced during your stay. As a valued ALL Platinum member, your loyalty and ongoing support are genuinely appreciated by our entire team. We also appreciate your feedback regarding breakfast, as guest insights help us continue improving the experience we provide across all areas of the hotel. Thank you once again for your recommendation and thoughtful review. We very much look forward to welcoming you back again soon. Warm Regards, Jessica Sorraghan Hotel Manager Mercure Charlestown