Mercure Charlestown 4 stars

Name: Mercure Charlestown
Address: CHARLESTOWN, 2290, AUSTRALIA
Telephone: (+61)249438899
Rating: 4.2

Customer review rating 4.2/5 3,747 reviews

ALLSAFE approved hotel

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+ 16 Services

Mercure Charlestown

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Charlestown Hotel. We hope you enjoy your stay with us.

Mr Grant Vickery, Hotel Manager

Perfectly situated between the coastal city of Newcastle, the richness of the Hunter Valley wine region, and a short drive to Port Stephens, Mercure Charlestown Hotel is comfortably nestled amongst the quiet, tree-lined surrounds of Madison Drive, downtown from Charlestown CBD. With hotel facilities including a swimming pool, on-site dining and bar options and two meeting rooms for events and conferences, Mercure Charlestown hotel is equipped for anything you would need on your stay.

Ideal for business or leisure guests, Mercure Charlestown Hotel offers a quiet escape for those seeking rest and solitude but still located centrally enough to afford access to points of interest. Room options range from standard queen rooms through to family and king rooms with private balconies. All with tea and coffee making facilities as well as access to modern comforts including HD TV's with Foxtel.

Charlestown is the largest town in the Lake Macquarie region and makes a great base for exploring NSW surrounds including Newcastle and shimmering blue waterways.

Hotel extras

ALLSAFE certified
Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing Paying
Concierge

Swimming pool
- Pool
- Outdoor unheated pool

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-09:30
- Opening hours : Week-end 07:30-10:00

2 Meeting room(s)
Business center with support staff Paying
Copy/print service available Paying

Hotel location

Mercure Charlestown

109 Madison Drive
2290 charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Check-in from 14h00

Check out up to 10h00

By plane
NEW CASTLE AIRPORT At 32km / 19.89 miles
By train
NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodation(s)

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Standard Twin Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Standard King room 1 King Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Garden View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room 1 King Bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: Garden View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Iron

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

MADISON KITCHEN + BAR

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 45 m²
Maximum capacity: 50 people

Find out more

GREAT LOCATION, GOOD PRICE AND CLEAN

Sunny Y. Business - 07/09/2021 Confirmed reviews ALL

CONVENIENT, STAFF FRIENDLY, LARGE ROOM

Dear Sunny Y., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We certainly do have a fantastic team of staff and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent staff

Dr W. H. Business - 07/09/2021 Confirmed reviews ALL

The main advantage was that they allowed me to charge my electric car and that they were actually open during the lockdown

Dear Wilbur H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Clean and quiet

David L. Families - 10/08/2021 Confirmed reviews ALL

Enjoyed the quietness, clean facilities, very tasty restaurant food, plenty of parking and close to where I wanted to go

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Bec Solo - 10/08/2021 Confirmed reviews ALL

Booked a room with a bath. Pics made the bathroom look huge, particularly the bath. Was disappointed when saw real life size. The 5G tower being so close was also was a concern for me. Noise from other rooms/hallway is quite loud, as was the fridge. Cant say i felt like i 'got away' and fully relaxed in a nice bath. Did feel a bit ripped off for the price. Sorry.

Dear Rebecca C., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The majority of our rooms have recently been refurbished and with refurbishment still ongoing we look forward to the end results. If a bigger bathroom or bath is a preference i can suggest our king privilege rooms opposed to our standard kings which you occupied on this visit. I will be sure to check the fridge and issues mentioned to prevent future occurrence. Please always feel free to contact reception during your stay should we be able to assist with making sure you have a fantastic stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa.

Great location and Great Restaurant

Jody Couples - 09/08/2021 Confirmed reviews ALL

Had a 2 night stay and must say the Restaurant at Dinner was great, food fantastic as well as the service!!

Dear Jody S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and we appreciate your praise. We upgraded you to one of our King privilege rooms for this visit which we are yet to refurbished. We have refurbished our Standard queen rooms and standard king rooms and our King privilege rooms are to be done next. Please feel free to request one of our already refurbished rooms on your next visit. Our cheapest rates are always found by booking direct over the phone. I will be sure to share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa.

Good location

Suzanne Couples - 04/08/2021 Confirmed reviews ALL

I travelled from remote NSW and stayed here for a hospital appointment at John Hunter. It's close easy access to there and surrounding shopping centres and beaches. Staff were very accommodating and friendly. Rooms were comfortable. Bus stops at c.f. the front.

Dear Suzanne S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Great Stay

Anonymous Solo - 28/07/2021 Confirmed reviews ALL

The professionalism of all staff who went out of their way to make my stay the most present experience.

Dear Robyn A., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

staff excellent

Carol Couples - 28/07/2021 Confirmed reviews ALL

the food was great the staff excellent cleaners were lovely and when extra towels were asked for they were supplied would definitely stay again

Dear Carol K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Great location. Friendly staff

Anonymous Families - 25/07/2021 Confirmed reviews ALL

Friendly staff. Great food.

Dear Jann S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your praise with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Well located

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Staff, as always, accommodating. The motel is central to my needs when I come to Newcastle. Motel has plenty of parking. rooms are comfortable.

Dear Joy F T., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see you returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Love this place

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

I stay here quite often and it never cease to amaze me.

Dear Samantha B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our guests returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Good stay

Kate K. Solo - 21/07/2021 Confirmed reviews ALL

Arrived after hours & book in was good

Dear Kate k., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

A good stay

P Couples - 20/07/2021 Confirmed reviews ALL

We stay at this property several times a year due to its location and that it is an Accor property. This stay had some disappointing aspects which was different to all previous times. I always request a room that faces to the north east, which for the first time, this didn't happen. The hotel was quiet presumably due to COVID preventing many people travelling, however we did not get given a room upgrade as an Accor Silver member - which usually occurs. The room was not serviced after the first night, again the first time that has happened. Whilst overall, diminished capacity is an issue probably due to the pandemic, the quality of service was different to all prior experiences.

Dear Patsy B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see our guests returning to stay with us. Same day room upgrades are offered when you become a Gold or platinum member. However we still upgrade our silver members when we have availability. We are definitely a lot quieter then usual at the moment due to Covid however we have many king rooms being refurbished which is why we may not have had one available for this visit. I also did not see a room request on your booking and i will be sure to place a permanent note to state you like our king rooms when an upgrade is available. In order to guarantee these rooms you would need to book this room type but we will upgrade were possible as a return guest and Accor member. Our apologies we have fallen short on this occasion and i am pleased you have stayed many times to know this is not our usual high standards of service. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant then previous one. Sincerely, Vanessa

Good stay and very convenient

Allan Business - 18/07/2021 Confirmed reviews ALL

We have stayed at the Mercure Charlestown on many occasions in the past. Our business overnight stay was very convenient and even though the restaurant was closed for Sunday night the receptionist volunteered to serve us dinner in the restaurant. This was unexpected and very kind.

Dear Allan B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Worry Free Stay

Ashley G. Business - 18/07/2021 Confirmed reviews ALL

As always Staff go above and beyond. Rooms Fresh and Modern.

Dear Ashley G., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and see our valued guests returning to stay with us : ) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Very comfortable stay, great location

Judy W. Families - 17/07/2021 Confirmed reviews ALL

The bed was the most comfortable bed to sleep in. Very clean room & bathroom. Staff very pleasant & accommodating. Close to shops and location nice & quiet.

Dear Judy W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We are pleased to hear you enjoyed our comfy beds and our fabulous staff were accommodating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

eXCELLENT POSITION AND STAFF FRIENDLY

Doriel W. Families - 13/07/2021 Confirmed reviews ALL

fROM CHECK IN TO CHECK OUT THE STAFF WERE REALLY OBLIGING AND HAPPY TO ASSIST

Dear Doriel W., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Quick overnight stay

pmQ5534RQ 06/04/2021 TripAdvisor review

Stop over on a long trip. Late checkin went smoothly. The late check in went smoothly.Staff very helpful, both in the booking/rebooking and rebooking (Covid!) process and also when we arrived snd departed.

Always great

karenelizabethwaters 06/04/2021 TripAdvisor review

We continue to return to the Mercure Charlestown as we always enjoy our stay. The staff is excellent, the room always spotlessly clean. Check in is simple and fast as we are now so well known. The room we always take is very quiet.

Mercure Charlestown

T3562LUsusanp 07/03/2021 TripAdvisor review

Charlestown. Not a real destination in itself perhaps but convenient for travelers or if you cant get accommodation in Newcastle itself, or don't want to pay the exorbitant price of staying in the city! No fly screens on windows so I couldn't access fresh air. Nor was there a screen door on the patio door so having a balcony was rather superfluous. The room was comfortable and clean. I slept well. The only issue I had was there was no lift and i stayed on the 1st floor. I have a bad back. The receptionist offered to take my bag but I felt I couldn't take him from the desk. So many stairs! Other than that it was a short, pleasant experience.

Thankyou for staying with us an I am pleased your stay was convenient and comfortable. We do have half or our rooms on the ground floor which makes access much easier so calling us directly for your next booking may assist us in finding a room better suited to your needs. We look forward to welcoming you back again soon. Best regards, Grant

Our most recent 20 reviews

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