Mercure Charlestown 4 stars
Customer review rating (ALL Rating) 4.2/5 859 reviews
ALLSAFE approved hotel
ALLSAFE certified
Swimming pool
Parking available
Early check-in/late check-out available
On-site dining option, Madison Kitchen + Bar
109 Madison Drive
2290 CHARLESTOWN
Australia
NEW CASTLE AIRPORT At 32km / 19.89 miles
NEWCASTLE At 8km / 4.97 miles
GPS:-32.955011, 151.704792
Check-in from - Check out up to
Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner
Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.
Only 10 minutes drive to Newcastle where Endota Spa will cater for all your Spa treatment needs
Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable
Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels
Customer review rating 2.5/5
Carl Business - Confirmed reviews ALL
As usual, a great people experience, but the facility desperately needs money spent on it. The carpet in the hallways and staircases are stained, and look like they should be in a pub somewhere. The rooms have outdated fixtures and fittings, the lampshade in my room was cracked and broken and needed replacement. I booked a large king size room, but the room was furnished with one tub chair - no lounge. where would a couple sit? Its not like there’s no room for more fit out! This facility degrades the Mercure brand, and needs money spent on it.
Customer review rating 3.0/5
Anonymous Business - Confirmed reviews ALL
The staff were great. The building needs a little love. There's a bit of a smell throughout and carpet/walls/bathrooms looking tired.
Customer review rating 4.5/5
Ally J. Couples - Confirmed reviews ALL
Pleasantly surprised by the overall experience. We were not expecting it to be so good. Great rooms, lovely staff, good restaurant and easy access to the downstairs rooms.
Dear Steven M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
Customer review rating 5.0/5
Lir Couples - Confirmed reviews ALL
Comfortable and friendly.
Dear Lance R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa.
Customer review rating 5.0/5
Helen, M. Couples - Confirmed reviews ALL
Each and every staff member we dealt with were wonderful, from front desk to Dining room, keep up the good work.
Dear Wayne I., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially a perfect score. I will share your praise with our team who certainly do a fantastic job and i am sure will appreciate such great feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
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