Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 925 reviews

Best price
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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  925 reviews

TripAdvisor Rating  3.7/5  566 reviews

Customer review rating 1.0/5

Paul B. Business - Confirmed reviews ALL

Late check in at 1am was great! Late check in was confirmed by the hotel 6 hours earlier at about 7pm. I arrived at 1am, I needed to leave before 6am, I was hoping for about 4 hours sleep. Charlestown had been in the middle of a heat wave.... when I go into the room it must have been 45-50 degrees, the air-conditioning was NOT on. It was awful and I couldn't get to sleep for about an hour and slept badly because the room was sooooo hot. Why wasn't the air-conditioning turned on at 7pm when the hotel confirmed my late check in. So disappointed!!!!

Hi Paul, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the uncomfortable experience you had with the room temperature upon your late arrival. You're absolutely right – when we confirmed your 1am check-in at 7pm, we should have ensured your room would be comfortable when you arrived, especially during the heat wave Charlestown was experiencing. I can see you booked at 6:40pm, at which time the room had already been prepared by housekeeping earlier in the day when they turned on the air conditioning for all arrivals. However, given your late check-in time and the extreme heat, the air conditioning should have been checked again closer to your arrival. While our units typically cool rooms efficiently under normal conditions, the heat wave that evening clearly required extra attention that we failed to provide. I will be personally addressing this with our reception team to implement a new protocol: on days with extreme temperatures, we'll verify that air conditioning for late arrivals and last-minute bookings is running at full capacity in the hours leading up to guest arrivals. This is especially critical for guests like yourself with very limited time to rest. We understand how disappointing it must have been to arrive exhausted at 1am, needing just a few hours of sleep before an early departure, only to spend precious time waiting for the room to cool down. You deserved better, and we fell short. Again, our sincere apologies for this experience and we will be sure to update process's to prevent future occurrence. Kind regards, Vanessa

Customer review rating 4.5/5

David N. Couples - Confirmed reviews ALL

Buffet Breakfast has quality food to match with the price tag. Our room is large and comfortable. Check-in was easy and as Gold member, no welcome "feature" was provided, and we had to ask for Welcome drink coupon. Location is within 3Km to two major shopping centres and 8Km to Newcastle so easy to go around places.

Customer review rating 4.5/5

Kristy M. Families - Confirmed reviews ALL

We always stay at the Mercure when we visit Newcastle. It’s located nice and close to the shops.

Customer review rating 5.0/5

David B. Couples - Confirmed reviews ALL

Great stay rooms are clean

Customer review rating 5.0/5

Stephen S. Couples - Confirmed reviews ALL

great as always

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Other web-users rate our hotel

  • 239 reviews 9.1/10 Location
  • 673 reviews 6.3/10 Room
  • 594 reviews 9.1/10 Service
  • 8 reviews 8.8/10 WiFi
  • 308 reviews 5.6/10 Cleanliness
  • 298 reviews 8/10 Food
  • 152 reviews 8.9/10 Breakfast
  • 150 reviews 3.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.