Mercure Charlestown 4 stars

Customer review rating 4.2/5 3,127 reviews
Mercure Charlestown
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
Rooms

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Non contractual photo

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,127 reviews

tripadvisor

TripAdvisor Rating 4.0/5

500 reviews

Happy with service

Customer review rating 4.2/5

Mary M. Business - 31/03/2020 Confirmed reviews ALL

Clean, orderly, polite staff, excellent facilities, particularly during this influenza situation.

Excellent stay

Customer review rating 4.2/5

Emily H. Families - 28/03/2020 Confirmed reviews ALL

A family with 2 children stayed in the family room. We had a wonderful stay and would highly recommend staying here.

Great Stay

Customer review rating 4.2/5

Bill L. Business - 27/03/2020 Confirmed reviews ALL

After driving from Queensland it was great to stay at the Mercure, I went out of my way to find the Mercure as I trust the brand and am fully confident of the standard of service that the Mecure provide throughout Australia.

Great loation

Customer review rating 4.2/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

Easy to find good facilities and enjoyable breakfast

Good stay

Customer review rating 4.2/5

Carol K. Couples - 19/03/2020 Confirmed reviews ALL

All staff friendly willing to help you

Perfect location

Customer review rating 4.2/5

Larissa Friends - 17/03/2020 Confirmed reviews ALL

Stunning venue for our engagement party! The function room was beautifully set up, the staff were very friendly, helpful and organised. The pricing was affordable and the food was delicious! We had a great time celebrating with our friends and would definitely recommend the venue to others. Thank you for your quality service.

Great Stay

Customer review rating 4.2/5

Brownie Families - 17/03/2020 Confirmed reviews ALL

The Staff on arrival. The Manager Vanessa did a great job with the Accommodation especially with the Change of rooms. Beautiful breakfast & mostly A great Team at the Mercure Charlestown

Very clean

Customer review rating 4.2/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Only stayed one night. Staff friendly. Good size room. Clean

Noisy and no lift, room pleasant enough, but didn’t get the sleep in I desperately needed

Customer review rating 4.2/5

Nerrida W. Couples - 14/03/2020 Confirmed reviews ALL

On arrival was told we were on 2 nd floor but u hav no lift, I hav a disability and struggle with stairs, because we staying with Accor I presumed you would have one. Lesson learned. Kids playing running and slamming doors at 7-30 am for over an hr should have been stopped by staff, sadly they were not, so my nite away from as spoiled.

Enjoyable, clean & everything works

Customer review rating 4.2/5

Peter H. Business - 13/03/2020 Confirmed reviews ALL

Reception staff friendly and efficient. You might like to check the intermittent aerial connection in room 230.

Disappointed

Customer review rating 4.2/5

Craig C. Business - 13/03/2020 Confirmed reviews ALL

All the staff were extremely helpful and pleasant to deal with. The room was very out dated, the carpet had started to come away from the wall with very old furniture. The bathroom again very dated.

A Good second home

Customer review rating 4.2/5

Gary C. Business - 13/03/2020 Confirmed reviews ALL

Staff always welcoming, nothing is a problem, value for money ,

Nicely situated close to Newcastle

Customer review rating 4.2/5

Andrew S. Business - 13/03/2020 Confirmed reviews ALL

Comfortable with very helpful staff

Great stay

Customer review rating 4.2/5

Karen Families - 11/03/2020 Confirmed reviews ALL

Fantastic staff that couldn’t Do enough for us. Especially Kenny...I think that was his name. Was the person ya hat was at reception on Sunday night.

Great location. Easy to find.

Customer review rating 4.2/5

Kathy D. Couples - 09/03/2020 Confirmed reviews ALL

We have stayed their before and we were very satisfied with all staff and cleanness of rooms and dining area.

Good quiet location

Customer review rating 4.2/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Unfortunately way less than what I expect from this chain. Toilet had previous guest urine on the seat & when raised with front desk staff, they came to clean it, but gave some lame excuse of it not being urine, but just worn. Funny that it cleaned off - staff did acknowledge that & said that she would tell the “girls”( which I took to mean the very gender specific HK staff) to be more vigilant. Mould in the shower, cracked tiles, unusual “fix up” job on the bathroom door - dated decor. Needs serious maintenance programme implemented.

Great Service

Customer review rating 4.2/5

Joanna Families - 08/03/2020 Confirmed reviews ALL

Our family stayed at Mercure Charlstown over the weekend and really enjoyed. The location is great - not far from A main road but very quiet. The room was clean and comfortable. We were extremely happy with great customer service - very attentive and happy to accommodate our last minute needs. We will be back next year.

Dear Joanna K., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Enjoyable

Customer review rating 4.2/5

Peter P. Couples - 08/03/2020 Confirmed reviews ALL

Only had one night and enjoyed it, location for me was great, enjoyed the bar and dining area, the food was fresh the room big and comfortable, staff did a great job also.

Dear Peter P., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially a perfect score : ) I will be sure to share your praise with our staff who certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
Customer review rating 4.2/5

Anonymous Couples - 08/03/2020 Confirmed reviews ALL

Staff where very helpfull.

Dear Jasmine S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
Customer review rating 4.2/5

Chris Solo - 07/03/2020 Confirmed reviews ALL

Nice

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to know our guests had a nice stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa
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