Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 919 reviews

Best price
guarantee
Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  919 reviews

Customer review rating 4.0/5

Ronald A. Couples - Confirmed reviews ALL

The hotel is well located. The only issue is the extremely loud exhaust fan in bathroom which automatically comes on with the light.

Customer review rating 5.0/5

Paul V. Families - Confirmed reviews ALL

Great service right from the start. Room was good and clean. Breakfast was always available, topped up regularly till the last minute. Easy, free parking, we will be back.

Customer review rating 4.0/5

Arthur H. Business - Confirmed reviews ALL

Rooms comfy. Conference facilities need work.

Dear Arthur, Thank you for taking the time to share your feedback following your recent stay at Mercure Charlestown. I’m so pleased to hear that you found your room comfortable and that our team, cleanliness, breakfast, and overall service all met your expectations—this is exactly the experience we strive to deliver, particularly for our business travellers. I do, however, sincerely appreciate your comments regarding our conference facilities. Feedback such as yours is incredibly valuable, and we acknowledge that this is an area where improvements are needed. Please be assured your comments have been shared with management as we continue to review and enhance our offering to better meet the needs of our corporate guests. Thank you again for your constructive feedback, and we hope to have the opportunity to welcome you back for an even more seamless experience in the future. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Customer review rating 5.0/5

Alexander F. Couples - Confirmed reviews ALL

Very accommodating staff

Dear Alexander, Thank you for taking the time to share such wonderful feedback following your recent stay at Mercure Charlestown. I am absolutely delighted to read that you had a comfortable stay and that our team made a positive impression through their service and attentiveness. Delivering a seamless and welcoming experience is exactly what we strive for, and it is incredibly rewarding to see this reflected across all areas of your stay. As a valued Diamond member of ALL, your loyalty is truly appreciated, and it was our pleasure to have you with us. I also note your feedback regarding the loyalty program, and while I’m pleased your stay itself was exceptional, we appreciate your insight and will ensure this is shared appropriately. Thank you again for your kind words and support. We very much look forward to welcoming you back again soon. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Customer review rating 1.0/5

Travis B. Families - Confirmed reviews ALL

Room was very smelly and bed was very hard Location was good but very old building needs to be updated

Dear Travis, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not meet expectations, particularly in relation to the condition of the room, the odour, and the comfort of the bed. While I appreciate your kind comments about our team and location, it is clear that the accommodation itself fell short, and for that I sincerely apologise. Please be assured that your comments regarding the smell in the room have been taken seriously and will be investigated immediately with our housekeeping and maintenance teams to identify and rectify the cause. This is certainly not the standard we aim to provide to our guests. I also acknowledge your feedback regarding the overall condition of the property. Whilst our building is older in style, maintaining a comfortable, fresh, and well-presented environment is a priority, and your comments have been shared as part of our ongoing review and improvement planning. We truly value your loyalty as an Accor member, and I am disappointed that this stay has impacted your experience with us. I would welcome the opportunity to restore your confidence in our hotel should you choose to stay with us again in the future. If you would like to discuss your stay further, please feel free to contact me directly. Kind regards, Jessica Sorraghan Hotel Manager Mercure Charlestown Ma… (0…

Other web-users rate our hotel

  • 239 reviews 9.4/10 Location
  • 663 reviews 6.4/10 Room
  • 567 reviews 9.2/10 Service
  • 9 reviews 6.8/10 WiFi
  • 311 reviews 5.6/10 Cleanliness
  • 280 reviews 7.7/10 Food
  • 147 reviews 3.3/10 Amenities
  • 143 reviews 8.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Newcastle