Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,143 reviews

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Description

Hotel extras

  • 300 m walk to Newcastle Beach, 5 minutes walk to CBD

  • Secure underground carparking

  • Onsite restaurant and bar, room service

  • Fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Room 1

Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Experience Bistro Dalby, Novotel Newcastle Beach's contemporary modern dining restaurant, open 7 days for breakfast and dinner. Our menus offer an eclectic range of fresh and healthy dishes ensuring there's something to satisfy every palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,143 reviews

Customer review rating 5.0/5

Andrew H. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for the review of Novotel Newcastle Beach. We are glad that you enjoyed your stay and hope to see you again soon. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 0.5/5

Nicole R. Couples - Confirmed reviews ALL

Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I was disappointed to read of your experience during your stay with us. Please know that this problem was a true exception to our normal practices and that we are taking the appropriate measures to address your concerns. I have processed a refund for your stay onto the credit card used for payment. Please note it may take several business days to appear. I would like to reiterate our commitment to high quality standards, and that we have an Assistant Manager available 24 hours, to respond to any concerns that a guest may have during their stay. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 1.0/5

Macnamara K. Business - Confirmed reviews ALL

Dear K., Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry to read of your experience for this stay; please allow me to express my sincerest apologies. I was disappointed to read of your experience and the areas you’ve identified. I certainly acknowledge the points you mention in your review, including your evening meals but especially around the servicing of your room. This level of service is certainly not acceptable and will be addressed with the concerned staff members. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, as it is only through feedback such as yours that we are able to improve upon the service that we provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you again. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Michael B. Families - Confirmed reviews ALL

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 4.0/5

Timothy B. Business - Confirmed reviews ALL

Dear Timothy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Other web-users rate our hotel

  • 510 reviews 9.4/10 Location
  • 664 reviews 5.8/10 Room
  • 593 reviews 8.1/10 Service
  • 7 reviews 0/10 WiFi
  • 296 reviews 3.7/10 Cleanliness
  • 172 reviews 9.7/10 Beach
  • 134 reviews 4.7/10 Value
  • 129 reviews 5.9/10 Breakfast

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