Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,204 reviews

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5 King Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Some rooms with balcony and partial water views

  • WiFi, work space, movies, room service and mini bar to order

  • Modern Australian dining

  • Modern fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Telephone
Fax +61 2 4032 3799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,204 reviews

TripAdvisor Rating  4.1/5  1,159 reviews

Customer review rating 1.5/5

D. N. D. Business - Confirmed reviews ALL

I was charged for room service which never appeared. When i asked for a refund I was told it would be done by the restaurant staff but no refund has been issued. The spa was out of service during my stay which was not communicated to me at the time of booking I had to walk to down the ramp level 2 car park both days of my stay because my swipe access was not working

Customer review rating 1.5/5

Vanessa T. Couples - Confirmed reviews ALL

Rude aggressive cleaning staff. Expensive room with nil cleaning or changing of towels. Dirty windowsill and stains on curtains.

Dear Vanessa, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be sure to pass on your feedback regarding the cleanliness, towels, curtains and the windows to the relevant department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Novotel Newcastle Beach

Customer review rating 0.5/5

Charlotte C. Couples - Confirmed reviews ALL

The price of this accommodation is completely unjustified for what you actually receive. The room was disappointing and poorly cleaned. The lifts were unreliable (our card didn’t work half the time) and being charged extra for parking on top of an already steep accommodation fee was unreasonable. The downstairs facilities were below standard and nothing like what was shown in the pictures — a real rip-off. In our room, one of the lights didn’t work, the air conditioning was weak, and there were no block-out curtains, allowing bright streetlights to shine through all night. The sink wouldn’t drain properly unless lifted manually. There wasn’t enough linen — only one washer provided for two people. For the price, not even having a smart TV was disappointing, and it was frustrating to have to pay extra for movies. There was also no microwave, toaster, plates, or basic amenities. The wind coming through the doors and windows was loud and frustrating to sleep etc. Overall, my partner and I were extremely dissatisfied with our stay and will definitely not be returning.

Customer review rating 1.0/5

Neal L. S. Business - Confirmed reviews ALL

See the email i sent this morning.

Good evening L., My apologies that I could not reach you by phone earlier today. Thank you for taking the time to share the below feedback with myself, I do sincerely apologize for the experience. Please be assured that we have spoken with the staff member involved, and she understands the gravity of the situation. In this instance we will extend a 50% discount on the accommodation amount totaling $579 for the inconvenience caused. I have investigated the meal charges and acknowledge that they have been incorrectly charged to your room and therefore have removed and refunded these charges. Please find the attached copy of the refund. Please reach out if you have any further questions, otherwise feel free to reach out to me directly if you are looking to stay again. Kind Regards, Daniel

Customer review rating 4.5/5

John O. Families - Confirmed reviews ALL

Very good experience , and all staff we meet were most helpful with great customer service Only negative was no welcome gift provided in room as per other Accor hotels for gold members, maybe this is something Novotel hotels don’t provide?

Dear John, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies about not receiving your amenity. I will be sure to pass this feedback onto the relevant departments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 490 reviews 9.4/10 Location
  • 683 reviews 6.1/10 Room
  • 618 reviews 8.4/10 Service
  • 9 reviews 1.5/10 WiFi
  • 296 reviews 4.1/10 Cleanliness
  • 182 reviews 9.8/10 Beach
  • 112 reviews 5.5/10 Value
  • 109 reviews 5.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.