Pretty Poor. No room servicing , no bed making, no fresh towels. Breakfast on first day was cold so we went elsewhere on following days. The coffee machine was out of order. We were told to find a table which had no utensils, and it remained like that for 10 minutes before I got up and went to the serving kitchen entry area and requested 2 settings. A glass of shiraz cost $12. Medalions of veal for my only dinner there were tough and tasteless. As for hygiene, the hand sanitiser container in general foyer was empty for the nights we stayed there. There was no internet for the first day. Didn't bother with it after that. A very disappointing experience. Worst for the many years of being an Accor member.

Great service

Great location and friendly staff

The hotel is clean and the location is nice and close to the beach though we were amazed at how much of the surrounding area was closed on a a Saturday afternoon - but that's not Novotel's fault. The receptionist was friendly and efficient. The room was standard, we were disappointed with the view over the 'courtyard' and could only see the sea when lying on the bed. The bed was comfortable. The lack of bath was disappointing and over all we were underwhelmed by the room especially at the price point. The TV had no volume which was a particularly big deal for us on this evening. We reported it twice and were told that it would be fixed and someone would be up to the room but no-one appeared. It didn't work for the whole of our stay. Generally OK but at $407 for one night inc parking without breakfast, I expected better.

We stayed to attend a wedding in Watt street so location was perfect Check in was easy but frustrating they have no where to park while checking in so you need to use metered parking before you can pay to park underneath. Room was clean and tidy loved I could open a window for fresh airflow The disappointment was breakfast on both mornings lack of staff to set or clean of tables no spoons for cereal or cutlery on the table both mornings had to look for staff to get them Lack of hot food in the bays on both days 8am on Friday 9 am on Saturday and when it came out it was only enough for a few people at a time and to get a paid coffee was over 20 minute wait Staff looked overwhelmed and run off their feet to many people wanting to eat for the staff levels Overall a good stay

Great stay. Spacious, clean, well appointed room. Loved the gym and spa.

Check in was easy and great. Room was clean and comfortable. staff were very helpful

We keep coming back - love this location and all the staff are most excellent!

Practically located near the promenade a few hundred meters from the light house. Covered parking for 25 dollars a night.

We arrived for one evening's stay only. Location was great, reception staff was priceless, helpful and very friendly. Room was clean, modern and the bed was very comfortable. We stayed as we came up for the Rugby game - a great experience overall.

Our room was a good size, nice warm, comfortable bed. Dinner in the restaurant was mouth watering and the staff were friendly.

Comfortable bed, clean bathroom and rooms and well located. Booked hotel partly because of the availability of parking. Details of the related $25 per night charge was not easy to find when booking. Did not know about this till the night before our arrival. OK about paying this, would have liked the charge to be more transparent up front.

I was charged $25 for parking which was not available and had to park my car on the street. I approached the duty manager to make a complaint and was advised that parking is not guaranteed and that i had not been charged for parking (I had).I wrote to Novotel requesting a refund and did not receive a response. Not impressed.

Too expensive over night rate on Good Friday. We had to pay for parking, we were not told that when we booked our room for two nights with Accor. When booking girls are hard to understand. Much prefer to do booking over phone in Australia.

The hotel itself is nice. The staff at reception need to grow some manners. At check-in, the receptionist was quite rude. I had guests staying with me who commented on the receptionist's behaviour. Not a good look.