Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,175 reviews

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Description

Hotel extras

  • 300 m walk to Newcastle Beach, 5 minutes walk to CBD

  • Secure underground carparking

  • Onsite restaurant and bar, room service

  • Fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast and dinner 7 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,175 reviews

TripAdvisor Rating  4.1/5  1,160 reviews

Customer review rating 4.5/5

Martin G. Couples - Confirmed reviews ALL

Good location, availability of towels for swimming. Room needs more mirrors.

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Caleb.

Customer review rating 4.0/5

Kevork B. Couples - Confirmed reviews ALL

The customer service, the room size and Breakfast were all nice. My only complaint is that I got charged a $45 fee I don't know why. It was supposed to be scrapped from my bill by the manager but I still got charged. I'm still waiting for a refund. Not happy about that

Dear Kevork, Thank you for taking the time to share your feedback. The refund may take up to three business days to appear in your account. Any longer than that please feel free to contact us directly and we can reach out to your bank. We hope to welcome you back to our hotel very soon! Sincerely, Caleb. Novotel Newcastle beach.

Customer review rating 2.5/5

Christie R. Couples - Confirmed reviews ALL

I stayed for 4 nights after a previous one night stay at both the Novotel and QT and not sure I made the right choice given comparable on price. I love the location, EV charging facilities and young guy on reception who was only doing his 4th shift but clearly trying hard to to do a good job but that's probably where it ended. Room was smelly, mold in the bathroom, 2 single beds pushed together for a queen, safe wasn't working (took 48 hours to fix) and housekeeping was truly terrible. Room wasn't clean by 4pm one day even though we had been out all day and on every occasion making the bed consisted of pulling the doona up and that's about it. As a diamond member and given room rates I found this to be a very disappointing experience and not sure if i will stay again despite intending to visit regularly as my daughter has moved to Newcastle to study.

Dear Christie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will personally pass on your feed back to our corresponding departments. Again, I'd like to apologise that your stay did not meet your expectations but if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Caleb. Novotel Newcastle Beach.

Customer review rating 5.0/5

George A. Couples - Confirmed reviews ALL

Firstly the staff were very wecloming and polite, the location is the best, this is our 3rd stay here and will always come back

Dear George, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Caleb. Novotel Newcastle Beach.

Customer review rating 4.5/5

Maria A. Couples - Confirmed reviews ALL

Overall it was excellent but my reason for not giving a 10 score was disappointment with housekeeping standards

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Other web-users rate our hotel

  • 502 reviews 9.4/10 Location
  • 662 reviews 6/10 Room
  • 615 reviews 8/10 Service
  • 10 reviews 1.6/10 WiFi
  • 298 reviews 3.6/10 Cleanliness
  • 182 reviews 9.8/10 Beach
  • 125 reviews 4.9/10 Value
  • 108 reviews 5.3/10 Breakfast

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