Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,306 reviews

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Description

Hotel extras

  • Some rooms with balcony and partial water views

  • WiFi, work space, movies, room service and mini bar to order

  • Modern Australian dining

  • Modern fitness centre, steam room, spa

  • 3 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,306 reviews

TripAdvisor Rating  4.0/5  1,150 reviews

Very enjoyable stay

Customer review rating 5.0/5

Paul R. Families - Confirmed reviews ALL

Friendly and helpful staff. The hotel is in a great location.

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your feedback onto the relevant department regarding the rooms needing a refresh. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Unhygienic and dirty

Customer review rating 0.5/5

Katrina Business - Confirmed reviews ALL

I can’t believe that amount of money charged to stay overnight in a king suite, only to experience the room dirty and unclean. The carpets were so dirty that it left the bottom on my feet black, there was a squashed bug left on the ceiling, and the awful smell of the plumbing in the bathroom was enough to make me gag. Not to mention that the guest next door left a dirty nappy in the alcove near my room door, which wreaked. Clearly, there are no appropriate cleaning protocols at this hotel.

Dear Katrina, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be sure to pass this feedback onto the housekeeping department in particular. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Well located

Customer review rating 4.5/5

Lily Business - Confirmed reviews ALL

I travel to Newcastle to work often and love staying at the Novotel. The proximity to the beach, great restaurants open for breakfast and dinner is also a bonus!

Dear Lily, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Happy days

Customer review rating 4.0/5

Matthew P. Couples - Confirmed reviews ALL

After struggling to find someone to check us in at the front desk initially and waiting, we then went on to have a very pleasant service from lovely staff. Our room looked over beach with a balcony, the only distraction buildings works going on next door. On attending breakfast the next morning with only 10 minutes left we had low expectations for service and selection but instead got the opposite. We were quickly accommodated, got poached eggs and barrister coffees as we got our meals. They were quite happy to pack up around us and giving us warning of their need to pack things up but still asked and made sure we had all we needed to be satisfied. That was a real credit to you restaurant staff that morning. Put a smile on our faces.

Dear Matthew, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be sure to pass this onto the restaurant staff on the Sunday morning in particular. I apologize about the check in. I will be sure to follow this up with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Great location, pleasant room.

Customer review rating 4.5/5

Jacquie T. Couples - Confirmed reviews ALL

Friendly staff and close to central CBD

Dear Jacquie, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

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Other web-users rate our hotel

  • 496 reviews 9.4/10 Location
  • 728 reviews 6.5/10 Room
  • 668 reviews 8.4/10 Service
  • 9 reviews 3.1/10 WiFi
  • 290 reviews 5.1/10 Cleanliness
  • 185 reviews 9.7/10 Beach
  • 144 reviews 5.4/10 Breakfast
  • 118 reviews 4.4/10 Value

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