Novotel Newcastle Beach Hotel 4.5 stars

As a long time Accor Gold Member this was the first time in 10 years that I did not receive an upgrade at this Hotel or any other Accor Hotel. When I asked I was told they were busy and not offered any other concession to offset. When I asked for this I was simply told NO. The room itself had a broken ironing board that had to be replaced, a phone that rang engaged continually so I had to go back to reception to get help and the shower would not hold the hot water in the morning consistently often slipping back to cold. Very disappointing!!

All your stay were friendly and helpful.

we stayed for 2 days , the service was excellent but the breakfast was not that good . we tried to cancel but they said it is part of the package . Customer services are great and very helpful . Not far from beach

We found the staff at Novotel to be very friendly and helpful. the room was fresh and comfortable. All our needs were met for our stay.

Well looked after, facilities clean and dining room access handled well.

Pretty good, except for the zero housekeeping on 24th Dec

Location was fantastic, easy to access the rest of the area by road, easy to access via Tram. Check in was not as quick as other properties due to a system malfunction, however the cleanliness and amenities were as expected. There was a gentleman buy the name of JAMES in the late evening that was most helpful and easily went above and beyond to ensure the hiccup we came across was rectified quickly and easily. Would be happy to stay there again.

After having an unwelcoming check-in and then arrival to a sub-standard room (not for a sub-standard rate either!) at another Newcastle Hotel, with no offer of apology or rectification of the issue, we quickly found ourselves in the stressful position of being without a room for the night, and so took a chance for availability at Novotel Newcastle Beach. We were pleasantly surprised to be catered for immediately. Sheer luck for this busy time of year, however the customer service was friendly, professional and HOSPITABLE! The hotel and room were impeccable and the close proximity to the beach is a real treat! Thankyou for such a lovely stay.

Great room, great experience again. Our 5th stay and Abdallah and Anya always look after us.

Staff very friendly

Lovely stay after a terrible start to the holiday season and it was refreshing to have such outstanding customer arrive upon our arrival snd departure from Dave ( I believe he was in night shift?)

The hotel location was great. A pool would have been nice to be able to use. The lobby and dining areas were not very appealing. We found a sprite bottle and a nuggets container on the floor in our room where the kids had pushed the bed slightly, which makes you question how well the rooms were cleaned. We paid over 800 dollars for 2 nights, which at that price, you would think the rooms could be cleaned properly.

Spent the whole night killing sand flies

The room was great and the service fantastic. The only issue was the bathroom had a toilet seat that was not aligned properly.

We arrived late after a few hours drive and the check in staff were extremely friendly and helpful. My partner and I were both talking about how it helped after a long trip to be greeted with such friendly staff and an easy check in.