Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.6/5 740 reviews

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Description

Hotel extras

  • 264 rooms & suites, including Superior, Deluxe, Executive Room, Suites, and Executive Suites.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  740 reviews

Customer review rating 5.0/5

Marsela M. A. S. Families - Confirmed reviews ALL

We had a great stay with our family. The family 2-bedroom unit was spacious, clean, and very comfortable. The kitchen was fully equipped with everything we needed. We were extremely satisfied with our stay and will definitely come back again. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

Dear Marsela M. A. S., Thank you for your kind feedback. We are delighted to hear that you and your family enjoyed your stay in our spacious family unit and found it comfortable and well-equipped. We appreciate your recommendation and look forward to welcoming you back on your next visit. Best Regards, David Kalalo General Manager

Customer review rating 4.0/5

Andik P. Solo - Confirmed reviews ALL

thank you for upgrade me in to deluxe room due to non smoking was sold out at that day but could be better in your breakfast. my table suddenly occupied by another guest and my room key was gone :(

Dear Andik P., Thank you for your feedback. We are pleased to hear that you enjoyed the room upgrade. However, we regret the inconvenience you experienced during breakfast and with the room key. Your comments are valuable to us as we strive to enhance our guest experience. Best Regards, David Kalalo General Manager

Customer review rating 4.0/5

Vitor S. Couples - Confirmed reviews ALL

The check in process was very good and smooth. Our stay was as expected no issues in our stay regarding the hotel. Only thing let down was the restaurant ; dry and no fresh cooking . The restaurant experience was way lower of what to expect in a hotel , and for sure in a Novotel.

Dear Vitor S., Thank you for your feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are pleased to hear that your check-in experience met your expectations and that your overall stay was pleasant. However, we regret to learn that the dining experience did not align with your expectations. Your comments regarding the restaurant will be taken into consideration as we continually work to enhance our services. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Gatot D. A. Families - Confirmed reviews ALL

1st of al, Thank you for arranging room upgrade for my family holiday and for the great hospitality. NOVOTEL Samator Surabaya always in my children favorite place to stay

Dear Gatot D. A., Thank you for your kind words regarding your recent stay at Novotel Samator Surabaya. We are delighted to hear that our strategic location and hospitality contributed to a memorable family holiday. We look forward to welcoming you and your children back soon. Best Regards, David Kalalo General Manager

Customer review rating 4.5/5

Kylie S. Couples - Confirmed reviews ALL

The customer service was excellent, room was comfortable and clean

Dear Kylie S., Thank you for your kind words regarding our customer service and the comfort and cleanliness of your room. We are pleased to know that you had a positive experience at Novotel Samator Surabaya Timur. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

Other web-users rate our hotel

  • 147 reviews 8.1/10 Location
  • 429 reviews 8.8/10 Room
  • 414 reviews 8.9/10 Service
  • 15 reviews 8/10 WiFi
  • 247 reviews 8.6/10 Cleanliness
  • 191 reviews 7.1/10 Food
  • 165 reviews 8.5/10 Comfort
  • 161 reviews 8.3/10 Breakfast

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