Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 842 reviews

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Description

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

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Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  842 reviews

TripAdvisor Rating  5.0/5  1,672 reviews

High quality, friendly hotel with nice facilities

TripAdvisor rating 5.0/5

Jonathan C TripAdvisor review

Great experience at this hotel. Starting with the warm welcome and friendly smile of hotel driver, Rizka, who picked me up at Juanda Surabaya Airport. The room was extremely comfortable with great WiFi. The hotel pool and Gym were great to use for my workouts and the food was very good. The whole stay met my needs perfectly as a business traveller, and finished with another pleasant drive to the airport by Rizka, leaving me with the same genuine smile with which he greeted me. I highly recommend the Novotel Samator.

novotel samator 10/10

TripAdvisor rating 5.0/5

AdamLiem Business - TripAdvisor review

Great hotel, service was amazing, rooms were clean and modern, staff was very kind and accomodating. We rented a car and driver named Rahman from novotel who was very polite and made us feel safe and comfortable throughout our journey. Will definitely return. Thank you!

Great room and fantastic staff service

Customer review rating 5.0/5

Maya Families - Confirmed reviews ALL

Requested for a simple birthday decoration for my 4 year old granddaughter and the decorations turned out to be amazing and exceeded my expectation. Excellent services from the team. Great room as always.

Dear Ms Maya, Warmest Greetings From Novotel Samator Surabaya Timur We are delighted to hear that you enjoyed your stay and the birthday decorations for your granddaughter. Our team is thrilled to have exceeded your expectations with their excellent service. We look forward to welcoming you back again soon. Best Regards, David Kalalo General Manager

Good Hotel

Customer review rating 4.5/5

S. H. Business - Confirmed reviews ALL

All good however you need to review your check in process that took too long.

Dear S. H., Warmest Greetings From Novotel Samator Thank you for your positive feedback. We appreciate your suggestion regarding the check-in process duration. We will review and improve our procedures. Best Regards, David Kalalo General Manager

Nice experience

Customer review rating 4.5/5

Nanang F. Families - Confirmed reviews ALL

Overall during my stay with my family, it was nice experience at Novotel Samator Surabaya. I stayed here several times as it was very close to my relative house. The staff was wonderful especially the restaurant staff. Thanks to Mbak Rini who gave us a friendly and excellent service. My kids were enjoying a lot for the fresh orange juice & ice tea offered during our dining time. We will be back to stay here for our next visit in Surabaya.

Dear Mr Nanang F., Warmest Greetings From Novotel Samator Surabaya Timur Thank you for sharing your positive experience during your stay at Novotel Samator Surabaya. We are glad to hear that you and your family enjoyed the friendly and excellent service provided by our staff, especially Mbak Rini. It's delightful to know that your kids had a great time with the fresh orange juice and ice tea during your dining experience. We look forward to welcoming you back on your next visit to Surabaya. Best Regards, David Kalalo General Manager

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Other web-users rate our hotel

  • 275 reviews 7.5/10 Location
  • 763 reviews 8.6/10 Room
  • 682 reviews 8.5/10 Service
  • 16 reviews 4.8/10 WiFi
  • 419 reviews 7.4/10 Food
  • 416 reviews 8.6/10 Cleanliness
  • 301 reviews 8.3/10 Breakfast
  • 268 reviews 8.6/10 Comfort

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