Mercure Bergamo Aeroporto 4 stars

Customer review rating 4.5/5 1,823 reviews
Mercure Bergamo Aeroporto
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Hotel extras

Self-service business center, PressReader service. Cascina Sant'Antonio restaurant, open for dinner, overlooking the lovely internal garden. Private indoor parking with direct access to the hotel and a shuttle service to/from the airport for a fee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Aeroporto

Via Arrigo Boito 12
24040
stezzano
italy

Tel: +390354541050

Fax: (+39)035/4541037

Contact email

Check-in from 14h00

Check out up to 12h00

  • ATB BERGAMO :   5 LALLIO

  • By plane

    BGY ORIO AL SERIO-IL CARAVAGGIO At 8km / 4.97 miles - Shuttle paying

  • By plane

    LIN LINATE - MILANO At 45km / 27.96 miles - Shuttle paying

  • By car

    A4 DALMINE At 2.4km / 1.49 miles

  • By train

    BERGAMO FS At 6.9km / 4.29 miles

  • By train

    STEZZANO FS At 1km / 0.62 miles

GPS :45.650866, 9.632138

Our accommodations

Our Standard Rooms have traditional decor with accessories in pastel shades. These rooms are in the building that was once the old farmhouse, which has now been restored. Our Superior Rooms have modern decor and a bathroom with a large shower and anti-fog mirrors. These rooms are in the newly constructed building and the doors and windows guarantee a high level of soundproofing from outside noise.

Accessible room

Standard Room with a double bed

  • Max. number of persons: 3
  • Wireless internet in your room

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
Accessible room

Superior Room with a double bed

  • Max. number of persons: 3
  • Wireless internet in your room

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room

Our restaurants and bars

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEGASO

Photo non contractuelle / Strictly non binding

Every evening at the Pegaso bar, guests can enjoy a snack service offering fresh food and sample our fabulous cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 85

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bergamo Aeroporto

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,823 reviews

tripadvisor

TripAdvisor Rating 4.0/5

772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Deceiving name of the hotel

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

The hotel has in its name "Aeroporto", which implies that it should be located closer to the airport than the city; however, the city of Bergamo is closer to the airport and has better transport connections. The shuttle is 20 Euro per every single course and it's a third-party service, but not of the hotel. Therefore, I would never use this hotel again and I would never recommend it to anyone. The hotel staff isn't trained to provide quality service and could be considered as unqualified. They told me that I made my reservation through an agency and it took them an hour and a half to find out that I booked the hotel through Accor's website directly... Bad experience!

Dear Mr Samat B., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am really sorry that your experience did not meet your expectations.. The name of our Hotel was chosen 8 years ago - respecting the international guide rules - as there is one Mercure in the Bergamo downtown and ours is outside the city, 7,5 KM far from the airport. All the hotels in our neighbourhood have the same label. Within 10 km from the airport is normal all over the world to get the label "Airport hotel". This is not a "Deceiving name". The location is anyhow well described on all the booking sites. We have a shuttle of property but if it is not available at the time of booking, we use a partner which applies our same conditions. As there was another Guest on the same date with a name much similar to yours, there was a little misunderstanding and our Receptionist thought you was the other person which booked through an Agency. He anyhow gave you immediately the room key and he called you in the room soon after. He then sent you the receipt of your staying on the email address which you provided at check-in time. Hoping to have the possibility to host you again in the future Sincerely Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice rooms, good breakfast, efficient staff

Customer review rating 4.5/5

Rachel Families - 03/02/2020 Confirmed reviews ALL

In all good experience although we had few problems. When we stayed with our son and girlfriend the room they received was unpleasantly smelly but it was changed w/o any discussion. The hot water in our room changed temperature from extremely hot to extremely cold which made the shower unpleasant. But we loved the hotel, the staff and the breakfast

Dear Mrs Rachel Y., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will take in due account all your considerations Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Very nice people

Customer review rating 4.5/5

M. T. S. B. Couples - 28/01/2020 Confirmed reviews ALL

It is a hotel a little remote and difficult to find but it is cozy. The only thing, that on Sunday could extend the breakfast time

Dear Mrs Sanchez B., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice hotel,pleasent stay

TripAdvisor rating 4.0/5

Global12971459955 Business - 22/01/2020 TripAdvisor review

Nice hotel,clean room,various choice of food and drinks for breakfast, parking area in front of the hotel,garage available The staff members are the real treasure of the hotel , addition value for the clients.

Dear Guest, I thank you a lot for the time spent in reviewing our hotel. I am pleased you enjoyed your staying and appreciated the services made from our Team. Hoping to have the possibility to host you again in the future My best regards Antonio Manzerra
Customer review rating 4.5/5

Piotr Families - 21/01/2020 Confirmed reviews ALL

It's called Bergamo Airport but it's not possible to eat reserved breakfast before 7 AM. They don't have any cold snack or breakfast pack for early check out. Really people travelling sometimes before 9 AM. Receptionist want to charge me again for prepiad stay. In spite of this it's good value for money hotel

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Pleasent stay

Customer review rating 4.5/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Nice hotel,clean room,various choice for breakfast, parking area in front of the hotel,garage if needed.The hotel is situated close to the highway and Bergamo Airport.Compliments to all the staff members.

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com
Customer review rating 4.5/5

I. G. Families - 29/12/2019 Confirmed reviews ALL

Minor issues with one of the rooms we used. The air conditioning seemed not to be working and the room was too hot - needed to keep the window open to get the temperature down. We had a second room and the system seemed to work well there. We did not call the staff as it was late and we were staying only for 1 night. In the same room the bathroom seemed to need some repairs - rather cosmetic, but still was leaving a bit doubtful impression... All was functioning, but pieaces from the shower were laying aside waiting to be installed, the shower head was almost broken, although functioning. Nevertheless - minor issues and due to the fact that we have used this hotel before - we knew that this is rather an exception, than being the norm there.

Dear Mr Ivaylo G., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive your precious feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be much pleasant than the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Hotel quite used

Customer review rating 4.5/5

Inna Families - 12/12/2019 Confirmed reviews ALL

It was ok

Dear Mrs A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Pleasant one night stay

Customer review rating 4.5/5

Accor M. Families - 10/12/2019 Confirmed reviews ALL

Clean new hotel that offers shuttle transportation with extra charge that is reasonable for Italy. Recommend if flying from Bergamo with late arrival and/or early departure as shuttle service was very professional.

Dear Mr M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

The bathroom had serious issues.

Customer review rating 4.5/5

James Business - 05/11/2019 Confirmed reviews ALL

I went to this hotel after a late flight arriving between Midnight and 1AM. The bathroom had serious issues. The toilet flush was not working and the sink water had no pressure at all (not enough flow to brush teeth or wash hands). The shower water once opened was of orange color for a good 2 minutes, then it become clear. I believe this was a old part of the hotel but I simply find unacceptable the fact that a room in this state was given to me.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Not the first time in a hotel - very satisfied

Customer review rating 4.5/5

Andrew Families - 30/10/2019 Confirmed reviews ALL

Good hotel. we got rather big room. On a Reception work nice guys. Was a bit slowly service in the restaurant, and conditions of the hotel should be a bit improved (we have been there 2 years ago and rooms, small facilites were much better- nothing sepcial). Was a pleasure to get 5 welcome dringks for me and my parents. It would be also very big plus point if hotel can arrange breakfast boxes for guests who check out very early.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Acceptable

Customer review rating 4.5/5

Victoria Business - 28/10/2019 Confirmed reviews ALL

The staff was really nice. The clean in the bathroom was not the expected, when opening the toilet an strong bad smell was coming from there.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. I am very sorry about the reported problem. We will take in due account all your words. Thank you again for sharing your experience, and we hope to have the possibility to host you again in the near future. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice stay

Customer review rating 4.5/5

Карев Н. Couples - 28/10/2019 Confirmed reviews ALL

Very nice and comfortable. Staff was friendly and helpful. Good breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Short stay at airport

Customer review rating 4.5/5

Dariusz Couples - 07/10/2019 Confirmed reviews ALL

Very nice, clean hotel. Parking place available and secure with closed gate during night. Due to short stay I didn’t have food experience.

Dear P., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Very convenient place to stay

Customer review rating 4.5/5

Matekopio Solo - 24/09/2019 Confirmed reviews ALL

Fast, efficient and very comfortable.

Dear Mr w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Stay

Customer review rating 4.5/5

Anonymous Families - 23/09/2019 Confirmed reviews ALL

It was good, ratio of price and quality was reasonable.

Dear Mr R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com
Customer review rating 4.5/5

Anonymous Solo - 11/09/2019 Confirmed reviews ALL

The hotel it nice. The staff is very polite and patient. The room was very clean and really nite.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Is NOT close to the airport. 15 minutes in taxi from airport

Customer review rating 4.5/5

Morten Couples - 23/08/2019 Confirmed reviews ALL

Nice hotel. but not close to hotel, as expected

Dear Guest, Thank you for having reviewed our hotel. We are located at 7.5 km far from the airport and this is shown on the internet sites. Hoping to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice hotel,a perfect "feel welcome experience"

Customer review rating 4.5/5

Anonymous Business - 17/08/2019 Confirmed reviews ALL

Nice and clean room ,perfect breakfast ,staff team - compliments

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Good value for money

TripAdvisor rating 4.0/5

k1n3t1k Family - 14/08/2019 TripAdvisor review

All good, second stay there, need to reserve in advance dinner table; draft beer was not available for at least 24 hrs (very hot those days, needed beer). Breakfast so and so, good coffee, excellent dinner. All in all, I recommend this propriety.

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