Mercure Bergamo Aeroporto 4 stars

Customer review rating 4.5/5 1,974 reviews

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Mercure Bergamo Aeroporto
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+ 10 Services

Hotel extras

Self-service business center, PressReader service. Cascina Sant'Antonio restaurant, open for dinner, overlooking the lovely internal garden. Private indoor parking with direct access to the hotel and a shuttle service to/from the airport for a fee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Aeroporto

Via Arrigo Boito 12
24040 stezzano
italy

Tel: +390354541050

Fax: (+39)035/4541037

Check-in from 14h00

Check out up to 12h00

  • ATB BERGAMO :  5 LALLIO

  • By plane

    BGY ORIO AL SERIO-IL CARAVAGGIO At 8km / 4.97 miles - Shuttle paying

  • By plane

    LIN LINATE - MILANO At 45km / 27.96 miles - Shuttle paying

  • By car

    A4 DALMINE At 2.4km / 1.49 miles

  • By train

    BERGAMO FS At 6.9km / 4.29 miles

  • By train

    STEZZANO FS At 1km / 0.62 miles

GPS :45.650866, 9.632138

Our accommodation(s)

Our Standard Rooms have traditional decor with accessories in pastel shades. These rooms are in the building that was once the old farmhouse, which has now been restored. Our Superior Rooms have modern decor and a bathroom with a large shower and anti-fog mirrors. These rooms are in the newly constructed building and the doors and windows guarantee a high level of soundproofing from outside noise.

Our restaurants and bars

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

PEGASO

Every evening at the Pegaso bar, guests can enjoy a snack service offering fresh food and sample our fabulous cocktails.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 85

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bergamo Aeroporto

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,974 reviews

tripadvisor

TripAdvisor Rating 4.5/5

787 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Average

Customer review rating 3.5/5

Um Business - 20/06/2021 Confirmed reviews ALL

Average hotel, average room, average satisfaction

Gentilissimo Signor M., Grazie per la recensione sul nostro hotel. Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Consistency always pays off

Customer review rating 3.0/5

Ulxima L. Business - 12/06/2021 Confirmed reviews ALL

Second stay here and again a great experience. This time I parked underground. To navigate from there up to the reception is a bit of treasure hunt and note really intuitive. This must be addressed and fixed with crystal/clear indications. All the great things from my previous stay are still in place: anti Covid-19 measures, breakfast layout and arrangement, WiFi, great and very helpful staff, business room experience. Please note the hotel Management wrote me that at this property, "the small towel in the bathroom has been removed to accomplish to the international standard required from our chain." Since I am writing this note from another Mercure property located in Italy, which got all towels in place, we all know this is a pure and understandable cost saving measure. The reason why the Management likes to make fool of its customer is unclear. The poor overall valuation (6) reflects this.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Good stay

Customer review rating 4.5/5

Angel Couples - 11/06/2021 Confirmed reviews ALL

Late arrival early departure but all went very well. Personnel very kind.

Dear Mr M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Great arrangement for Breakfast

Customer review rating 3.5/5

Ulxima L. Business - 13/05/2021 Confirmed reviews ALL

Room experience was ok, not satisfied with available amenities. A small towel (we are in Italy, you know what I am talking about!) is a must. The availability of electric sockets in the desk is outstanding, excellent for international travellers. Wifi signal is not strong enough and not consistent across the room. Excellent arrangement for the breakfast buffet with each item packed in the possible best way. Well done! Good property, recommended.

Dear Mr Giuseppe M., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. The small towel in the bathroom has been removed to accomplish to the international standard required from our chain. I do appreciate all the comments as a review like yours helps us to continuously improve our standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

well located for my purpose

Customer review rating 4.5/5

Kim M. Business - 25/01/2021 Confirmed reviews ALL

Just functional, I needed a hotel close to Bergamo airport to pick up travellers the next day. One remark is that we ordered pizza outside and we were not informed upfront that ordered food outside must be consumed in the own room. It would be better to know in advance because rooms are not prepared for dinner or lunch.

Dear Mr Joaquin M., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have an inside restaurant which is reserved to Guests eating food chosen exclusively from our menu. Inside the rooms there is a desk where Is possible to eat food ordered from our room-service. In addition in this particular period for Safety reasons we do not permit strangers from the outside to enter the hotel. In your case we have made an exception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Below Average

Customer review rating 3.0/5

Johhny Business - 26/12/2020 Confirmed reviews ALL

-Remote location in an industrial area. First of all it's a 15-20 minutes ride to the airport of Bergamo, so the name is absolutely misleading. Very few shopping possibilities in walkable distance as well. If you intend to enjoy some local restaurants, don't stay at this place. -Staff at reception desk could have been more helpful. On check-in I asked for an airport transfer and I was told to order it the evening before, what turned out to be too late. Communication in English was a bit difficult. -Rooms aren't well maintained. Furniture was partially damaged, shower dirty upon arrival.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The distance is no more than 9 from the airport BGY and within 10 km from the airport is normal the label "Airport hotel". That is why the other two hotels in our neighbourhood have the same label. The rate paid, less than €. 40,00 per night is a special price for a four stars hotel. This rate it's much lower than the hotel by the airport applied. To avoid the inconvenience for the transfer service we suggest you to reserve it in advance at the time of booking. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Pit stop

Customer review rating 4.5/5

Guido M. P. Solo - 23/08/2020 Confirmed reviews ALL

Just an overnight on the way to Trieste, everything perfect as usual. Good job guys, even in these difficult times!

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Great Rooms. Very comfortable stay

Customer review rating 4.5/5

Anonymous Couples - 22/08/2020 Confirmed reviews ALL

Rooms are great. Very modern and very comfortable bed. The lady at the reception is very friendly and speaks very good english. It felt safe with the Covid-19 measurements implemented at the hotel. Thanks for all the effort the staff took to fulfill our special request. Would highly recommend this hotel for travellers with car. It's close to the highway and easy to find. Parking available at in front of the hotel. A/C in the room works great especially during the hot summer period.

Dear Mr Emmanuel N., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Excellent stay

Customer review rating 4.5/5

Leonardo A. Business - 10/08/2020 Confirmed reviews ALL

The service was excellent, the room was nice and immaculately clean. I do not have nothing to complain. If I can make a suggestion is related to transfer from the airport, it could help if you provide a courtesy shuttle.. This is only and idea for your management to consider but later when all return to normal.

Dear Mr Leonrado A., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

have not been there yet!

Customer review rating 5.0/5

Radu Couples - 23/07/2020 Confirmed reviews ALL

hi, we are still stuck in Australia...i have requested that our booking be postponed for one year at least. Antonio pls accommodate our request.

Dear Mr Radu C., There is no problem for your request. As soon as you have the precise check-in date let us know to our email H8… address so to update the file on our systems and prepare for your arrival All the best! Antonio Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice hotel, slept well; but relatively fare from airport.

Customer review rating 4.0/5

Car Business - 07/03/2020 Confirmed reviews ALL

Good service, nice Mercure team, all fine. At the end provided reasonable cost hotel transfer. In the night I paid 26 €.

Dear Mr Stiel C., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice stay

Customer review rating 5.0/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Nice room (upgraded),perfect choice of food and drinks for breakfast,parking area in front of the hotel,garage under request. The hotel is situated in a 2 minutes drive from the exit Dalmine on the A4,and 10 minutes from Bergamo airport. Compliments to the staff.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Deceiving name of the hotel

Customer review rating 0.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

The hotel has in its name "Aeroporto", which implies that it should be located closer to the airport than the city; however, the city of Bergamo is closer to the airport and has better transport connections. The shuttle is 20 Euro per every single course and it's a third-party service, but not of the hotel. Therefore, I would never use this hotel again and I would never recommend it to anyone. The hotel staff isn't trained to provide quality service and could be considered as unqualified. They told me that I made my reservation through an agency and it took them an hour and a half to find out that I booked the hotel through Accor's website directly... Bad experience!

Dear Mr Samat B., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am really sorry that your experience did not meet your expectations.. The name of our Hotel was chosen 8 years ago - respecting the international guide rules - as there is one Mercure in the Bergamo downtown and ours is outside the city, 7,5 KM far from the airport. All the hotels in our neighbourhood have the same label. Within 10 km from the airport is normal all over the world to get the label "Airport hotel". This is not a "Deceiving name". The location is anyhow well described on all the booking sites. We have a shuttle of property but if it is not available at the time of booking, we use a partner which applies our same conditions. As there was another Guest on the same date with a name much similar to yours, there was a little misunderstanding and our Receptionist thought you was the other person which booked through an Agency. He anyhow gave you immediately the room key and he called you in the room soon after. He then sent you the receipt of your staying on the email address which you provided at check-in time. Hoping to have the possibility to host you again in the future Sincerely Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice rooms, good breakfast, efficient staff

Customer review rating 4.0/5

Rachel Families - 03/02/2020 Confirmed reviews ALL

In all good experience although we had few problems. When we stayed with our son and girlfriend the room they received was unpleasantly smelly but it was changed w/o any discussion. The hot water in our room changed temperature from extremely hot to extremely cold which made the shower unpleasant. But we loved the hotel, the staff and the breakfast

Dear Mrs Rachel Y., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will take in due account all your considerations Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Very nice people

Customer review rating 5.0/5

M. T. S. B. Couples - 28/01/2020 Confirmed reviews ALL

It is a hotel a little remote and difficult to find but it is cozy. The only thing, that on Sunday could extend the breakfast time

Dear Mrs Sanchez B., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Nice hotel,pleasent stay

TripAdvisor rating 5.0/5

Global12971459955 Business - 22/01/2020 TripAdvisor review

Nice hotel,clean room,various choice of food and drinks for breakfast, parking area in front of the hotel,garage available The staff members are the real treasure of the hotel , addition value for the clients.

Dear Guest, I thank you a lot for the time spent in reviewing our hotel. I am pleased you enjoyed your staying and appreciated the services made from our Team. Hoping to have the possibility to host you again in the future My best regards Antonio Manzerra
Customer review rating 3.0/5

Piotr Families - 21/01/2020 Confirmed reviews ALL

It's called Bergamo Airport but it's not possible to eat reserved breakfast before 7 AM. They don't have any cold snack or breakfast pack for early check out. Really people travelling sometimes before 9 AM. Receptionist want to charge me again for prepiad stay. In spite of this it's good value for money hotel

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Pleasent stay

Customer review rating 5.0/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Nice hotel,clean room,various choice for breakfast, parking area in front of the hotel,garage if needed.The hotel is situated close to the highway and Bergamo Airport.Compliments to all the staff members.

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com
Customer review rating 3.5/5

I. G. Families - 29/12/2019 Confirmed reviews ALL

Minor issues with one of the rooms we used. The air conditioning seemed not to be working and the room was too hot - needed to keep the window open to get the temperature down. We had a second room and the system seemed to work well there. We did not call the staff as it was late and we were staying only for 1 night. In the same room the bathroom seemed to need some repairs - rather cosmetic, but still was leaving a bit doubtful impression... All was functioning, but pieaces from the shower were laying aside waiting to be installed, the shower head was almost broken, although functioning. Nevertheless - minor issues and due to the fact that we have used this hotel before - we knew that this is rather an exception, than being the norm there.

Dear Mr Ivaylo G., We very much appreciate your comments regarding your stay at the Mercure Bergamo Aeroporto. It is always a pleasure to receive your precious feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be much pleasant than the previous one. Sincerely, Antonio Manzerra General Manager – Hotel Mercure Bergamo Aeroporto v. Arrigo Boito, 12 – 24040 Stezzano (Bergamo) T. +39 035 45 41 050 E-mail H8… www.mercure.com | www.accorhotels.com

Good value for money

TripAdvisor rating 4.0/5

k1n3t1k Family - 14/08/2019 TripAdvisor review

All good, second stay there, need to reserve in advance dinner table; draft beer was not available for at least 24 hrs (very hot those days, needed beer). Breakfast so and so, good coffee, excellent dinner. All in all, I recommend this propriety.

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