Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.1/5 1,033 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,033 reviews

TripAdvisor Rating  3.9/5  1,683 reviews

Nice rooms, but experience let down by overall frontline service.

TripAdvisor rating 2.0/5

Bletchley31 TripAdvisor review

Hotel room is large and comfortable, gentleman checking us in very pleasant. Location excellent for the lower town activities. Unfortunately there was a lot that let the overall experience down. Of 2 lifts, one was out of action the whole 3 days we were there even though the hotel was busy. The free internet was unavailable for a whole day - no explanation offered, when we enquired we were advised there was a problem . Having added on a 3rd night booking (prior to our travelling) when we went out the 3rd day we returned to the room (top floor, delays in getting lift) to find the access card had been de-activated, so had to wait several minutes trying to get a lift back down to reception. On returning to room, access to (the now restored) internet was again unavailable as unbeknown to us it had been deactivated with the original access card and the original passcode no longer worked, presumably the reception staff are not aware of this knock-on effect. On arrival at the hotel (we booked the more expensive privilege double room) there were 3 tea and 2 coffee sachets and 3 milk provided. Although later we asked for additional milk we were only allowed 2. The coffee we used on arrival was never replaced. Disappointingly the hotel only provides paper cups, which are not very practical for re-use. We did try to obtain a couple of cups at the breakfast area but were not allowed to take them out of the restaurant. There is a clear lack of communication by the staff to acknowledge known problems to make guests aware (out of order lift, internet issues, replacement access cards / internet codes). Unfortunately we found a number of the reception staff unfriendly and dismissive, which is a shame as a couple were very nice. We did try to address our concerns on-site with a manager / duty manager but were advised there wasn’t one on duty that day. Overall resulting in a poor experience of a hotel we thought was a good brand hence the rating given, however Bergamo is a very beautiful town and local staff in nearby restaurants are excellent. Enjoy.

No WiFi. No bar. No coffee cups.

TripAdvisor rating 2.0/5

George S TripAdvisor review

Another once decent hotel chain ruined by Accor’s cost accountants. I’ve been used them for decades, but now only use if there is no reasonable alternative. I only booked because other friends in my party had already made reservations. Every trip reveals more mean penny pinching cuts. This time there were only paper coffee cups, a tiny towel, no toiletries, a tiny double bedroom. There was no WIFI for at least 24 hours, which was both inconvenient and expensive. It was still down when I was forced to check out early. Staff just said it had been reported and to use McDonalds or Starbucks, which were several minutes away. There were missing room numbers and arrows from signs opposite lifts on both the 3rd and 4th floors (possibly more). We were there for 3 days and we never saw the bar open.

Customer review rating 4.0/5

Ossama E. N. Solo - Confirmed reviews ALL

Ideal for those going to the Donizetti Festival. 150 metres from the train station.

Customer review rating 2.0/5

Angela L. Couples - Confirmed reviews ALL

I’m a diamond member with Accor and had used the app to book one night using points. Straight after I had booked I realised that I had put in the wrong dates and I emailed them to change the date and offered to pay the difference in the rate. I had booked Friday - Sat instead of Thurs- Fri. My mistake. When I got to the hotel, the receptionist was very cold and said that the rate was nonrefundable and I would have to pay for the Thurs - Fri (effectively paying twice for the one night). She also said she couldn’t do an early check in for us. When I asked whether they could do anything at all given my status, she said she’d speak to her manager, Her manager came out and was warmer but said she couldn’t really do anything other than to give us a “free” breakfast which I had already paid for! I understand that it was my mistake in putting in the wrong dates, but the hotel also made mistakes during our stay eg the hot and cold dial on the shower were back to front so I’m standing there in the cold for a few minutes waiting for it to turn hot, and the breakfast staff also made a mistake by thinking we only had one breakfast in our room when we had 2. Such a shame because the hotel is so well located and the room is so nice. The staff though really made most interactions a frustrating experience.

Always stay here - but check in process this time was agonisingly slow

TripAdvisor rating 4.0/5

TripFiction TripAdvisor review

If we are passing through Bergamo, we always like to stay at this hotel. Everything works well, location (near the station) is good and the rooms are everything you would wish for. This time it was clear at check-in that staffing numbers are insufficient and/or check-in processes are poor. It took us 25 minutes to check in and watching that 1 minute video on a loop whilst the receptionist was on an important call, situated behind the desk could drive anyone mad. Anyway, a disappointing introduction.

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Other web-users rate our hotel

  • 1,473 reviews 9.2/10 Location
  • 1,711 reviews 7.5/10 Room
  • 1,128 reviews 6.8/10 Service
  • 38 reviews 6.2/10 WiFi
  • 1,068 reviews 6.8/10 Breakfast
  • 937 reviews 7.8/10 Comfort
  • 600 reviews 7.2/10 Cleanliness
  • 375 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.