Customer review rating 4.2/5 1,583 reviews
ALLSAFE approved hotel
Free WIFI throughout the property
Bar open 7/7, perfect setting for a business cocktail
Near the bus station with direct connections to Orio al Serio
Check-in from 14h00
Check out up to 12h00
92 elegantly designed rooms, where attention to detail and the furniture bright colours blend with the most modern hospitality comforts, such as free WiFi, safe, LCD satellite TV, creating a welcoming and sophisticated atmosphere.
Standard rooms with 1 double bed
Standard Room with 2 Single beds
Privilege Room with double bed
Subject to availability
Privilege Room with twin beds
Standard Room with 1 single bed
100% genuine reviews from our guestsFind out more
gyordanov 09/09/2021 TripAdvisor review
This should not be a 4-star hotel. I've stayed in better 3-star hotels, so not sure that even 3 stars suit it. Location is great and staff was polite and that's about it. The room that we were assigned was on the so called 'Breakfast' floor, which really is the first floor. The room was overlooking the backstreet, which would have been totally fine, if there wasn't construction work going on and if the hotel page was mentioning this. We would have requested quiet room. The room itself was dark, being on the first floor and the fact that the curtains on the biggest window in the room could not be opened. They were tied up together for an unknown reason and it was impossible to get proper day light. The other smaller window had construction frames all over it, so wasn't really comfortable opening its curtain. There was long hair in several places in the bathroom -- both of us who stayed in the room have short hair, so not from us. In the bathroom -- ceiling paint was peeling very ugly -- I understand this happens when there's water involved, but again, this is supposed to be a 4-star hotel. What struck me the most, however, was the shower cabin and particularly the clogged shower drain. I didn't notice it until the water was already around 6-7cm. I had to stop the shower so the water could slowly drain away and then repeated the procedure, so I can take a proper shower. Don't want to know and think about what the drain was clogged with. Speaking of the bathroom, it would be great if they could install some towel hooks in the bathroom, preferably somewhere within a reach from the shower cabin. Can't really believe there were none. Not sure if we just got bad luck with this particular room, but I'd expect a 4-star hotel to offer 4-star quality no matter the room.
Anonymous Business - 06/09/2021 Confirmed reviews ALL
E Solo - 01/09/2021 Confirmed reviews ALL
Room very basic. Seems more 3 star than 4 star. Price cheap / good.
Excellent stay option
Octavian Families - 19/08/2021 Confirmed reviews ALL
Very good accommodation and location.
Great position and very nice room
Lucas Couples - 19/08/2021 Confirmed reviews ALL
We staied one weekend in Bergamo. The Mercure hotel was the right place to sleep: well located, very nice room, good breakfast and very polite welcome
Our most recent 20 reviews
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