Mercure Bergamo Centro Palazzo Dolci

Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.0/5 347 reviews

ALLSAFE approved hotel

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Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5km / 3 miles

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS:45.692409, 9.672681

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park


At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our accommodation(s)

92 elegantly designed rooms, where attention to detail and the furniture bright colours blend with the most modern hospitality comforts, such as free WiFi, safe, LCD satellite TV, creating a welcoming and sophisticated atmosphere.

Our guest reviews

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  347 reviews

TripAdvisor Rating  4.0/5  1,541 reviews

Renovated rooms with good connections to the Città Alta

Customer review rating 4.5/5

Lisa Families - Confirmed reviews ALL

The room we were in was recently renovated, very big, with comfortable beds and nice staff. The hotel is located outside the old city of Bergamo (Città Alta) but it is easily accessible with public transportation. The hotel is also close by the train station and there is an underground parking next door. Overall, our stay was very comfortable and we will definitely choose this hotel again.

Very good hotel

TripAdvisor rating 4.0/5

Dono_free TripAdvisor review

Love the location, the breakfast and the reception lady . Unfortunately I can’t recall her name. Breakfast has many varieties. Need more kinds of cheese especially this is Italy. Although the street was noisy but the window was totally sound isolating Would you like to stay there again.

Nice and well located hotel in Bergamo

Customer review rating 4.5/5

Dan O. Solo - Confirmed reviews ALL

Modern and clean rooms, friendly staff, good breakfast, overall a great stay!

4 star really!!! should be mazimum a 2 star

Customer review rating 1.5/5

Ela H. Couples - Confirmed reviews ALL

Room was clearly out dated, carpet out of age, dirty chair, bathroom was just a joke (ceiling spot light hang by tape....). On top of that we request during booking and check in for a very quiet room and we got a room on a very busy road with ambulance .... we sleep 2 to 3 hours maximum by night

Well located, pleasant stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Highlight on staff, everyone was friendly, eager to help and very polite. Breakfast was ok, compared to the other Mercure Hotel I've stayed, the choices were a bit limited and almost same options were available everyday. The furniture in the room, needs refurbishing, the nightstands were nicked at the corners and the pillow not very comfy. Otherwise the room was cleaned everyday with a pleasant temperature.

Priority room

TripAdvisor rating 4.0/5

01xxxxxxxxxxx TripAdvisor review

All over good, could be excellent with prompt housekeeping and simple things like sufficient towels, toilet paper.. AC was not activated before May and the room temperature required to open window balcony door to cool down Excellent service at reception


Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL


2 star hotel

Customer review rating 1.0/5

Andrew C. Families - Confirmed reviews ALL

Hot rooms, constant motorbike noise 24/7. No chance of any sleep. Air conditioning doesn't work until May 1st. You are too hot if you close the window to reduce noise or its too loud if you try and make the room cooler. Reception grotty. No bar open. Generally terrible. Do not stay here if you want to sleep.

Perfect location, nice room

Customer review rating 4.0/5

Margarita Couples - Confirmed reviews ALL

The room was modern and clean. The quality of breakfast could be higher (rolls, bread, more fresh cheese or vegetables).


Customer review rating 4.5/5

Iwa Couples - Confirmed reviews ALL

extremely well located, great stuff, space room, cosy, enyojing trip, great breakfast, little bit noisy,

Great location

Customer review rating 4.0/5

M Couples - Confirmed reviews ALL

The staff were very friendly and professional. The room and bathroom were very clean and a good size. However some of the furnishings could do with an upgrade and were a little shabby. Some of the light bulbs we're not working correctly in the bathroom and bedside.

Mediocre hotel with deceiving management

Customer review rating 3.0/5

Joe Couples - Confirmed reviews ALL

The hotel itself is fine, sufficient for a short stay but not very well cleaned. What’s off-putting is how dishonest the management team is. We booked a privilege room to have access to certain amanites such as nespresso coffee machine (yes, you need to book a higher category and pay more to get THAT). Upon arrival, we were given a room without it. When I called to question, I was ensured first that we were given a privilege room. After I brought up the fact that there were no nespresso machine and our door was without the privilege room sign, I got the explanation that the privilege floor is actually under renovation. So they simply downgraded us without telling us! Instead of refunding us the price difference, we were first asked to leave the room in its initial state, go downstairs to the reception and we waited half an hour there standing, only to be told to go back to the room, because they brought a coffee machine there and thus, the room is ‘magically’ transformed into a privilege room!

A good weekend

Customer review rating 5.0/5

Leif E. Couples - Confirmed reviews ALL

Very good. Very nice and friendly staff. The manager helped us solve a problem(Thank You!). Good breakfast and bar and everything was clean and tidy. The hotel has a very good location.

hotel closed / reservation nr LFKDJDMB / Mercure bergamo

Customer review rating 0.5/5

Curdin T. Solo - Confirmed reviews ALL

dear Mr. Zacarelli I arrived in the middle of the night at the Mercure Bergamo centro and the hotel was closed. There was just a paper at the door: in case of emergency please call +39…. I called numerous times and no one picked up. I called the police and they tried as well and couldnt help me. They said there is another hotel at the corner to the station which was also closed. so they said i should sleep in the freezing bergamo station with the drunk and the junkies. I checked back at the hotel at 6am, 7am, and at 8am eventually someone was there. They checked my reservation and said i have been rebooked to the BW palazzo d oro. I have not been informed of this fact, neither by phone or mail. I do not have internet outside as i am on a prepaid contract. They should have written this information at the door instead of publishing an emergency number which no one picks up. Needless to say, as a travel agent i am exremely disappointed about the poor handling of this situation. It could have been my 18 year old daughter or my 76 year old mother. This is absolutely unacceptable. I could not enjoy my stay in bergamo at all as i was extremely cold all night at the unheated station and subsequently caught a nasty cold. I demand a full refund of the price paid plus some future compensation. before i make a big fuzz out of it (which i assure you, i will) you can write to me at cu… and contact me by phone between 14:00 and 18:00 at +41… waiting for your contact regards curdin t. / branch manager stohler tours iata nr 81…

Excellent location

Customer review rating 4.0/5

Iain T. Couples - Confirmed reviews ALL

We had a problem in that the chairs in our room were stained and seemed dirty, and this was rectified immediately. The location is excellent near public transport and amenities. The staff are so good - helpful, polite and friendly. They are a wonderful asset to the hotel. Breakfast is ideal, with a wide range of food and drink. The tallegio cheese and bacon are excellent. I would suggest that pkenty toilet paper and soap be provided without guests having to ask for them. When the hotel is fully refurbished it will definitely merit 10/10.


Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel staff and management needs a complete makeover. The hotel has issues in terms of need of renovation. But the staff is absolutely useless and with the wrong attitude against the customers. They should help to make customers to feel welcome not an inconvenience. A complete redo of their training is necessary

Customer review rating 5.0/5

Bartosz Friends - Confirmed reviews ALL

Very great service .Viktoriia from front office is the best :)

Great experience

Customer review rating 5.0/5

Skerr Couples - Confirmed reviews ALL

Relaxing and friendly check in. No stress. Room lovely and breakfast great. Polite and pleasant staff make a relaxing stay

A good solid hotel

Customer review rating 4.0/5

Neil W. Couples - Confirmed reviews ALL

We enjoyed a long weekend at the. hotel and generally it was very enjoyable - particularly the breakfast, for an Italian breakfast, there was an exceptional range IF you timed it right, every morning, there were items missing and they were not replenished whilst we were there. The room was very clean but some of the communal areas - like the hallway carpet on the first floor didn't look the best with heavy stains, the bedroom had chipped furniture and looked dated. Good value for money but things like not providing milk in the rooms which would cost next to nothing, let's it down.


TripAdvisor rating 5.0/5

paaajin TripAdvisor review

Hotel is in amazing location. Staff amazing. Bathroom spectacular and beds comfortable. Carpets a bit worn out but it’s carpets, not easy to maintain. Although busy road next to hotel, room is completely quiet I was shocked how quiet it was. I recommend this hotel.

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