Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.1/5 1,224 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Single beds

Photo out of - Standard Room with 2 Single beds

Standard Room, maximum comfort! Sleeps two guests in twin beds and features air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Exclusive comfort room with air conditioning, LCD TV Sat 32"+, free WiFi, safe, minibar with soft drink offered, Nespresso coffee machine, wide courtesy product line. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Discover our Privilege Room and its exclusive comfort! 32" LCD satellite TV, free WIFI, safe, minibar with free soft drinks, Nespresso coffee machine, wide range of courtesy products. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

This room is perfect if you are traveling alone! A comfortable single bed, air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park
  • BGY Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 92 rooms
  • 6 rooms for people with reduced mobility
  • 83 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Well-being

Fitness center

  • On site
  • Sauna room Additional charge
  • Turkish Steambath Additional charge
  • Near the property

  • Parking pricing: 15.00 € 15 EUR Per day

BAR L'ACCADEMIA

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Bar for hotel customers only

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our buffet breakfast, enhanced with typical Bergamese specialties, will delight the most demanding taste buds. Ask our staff if there is anything you need to ensure you have a good stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,224 reviews

Customer review rating 4.0/5

Joanne R. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Alex M. M. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Radek G. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Christian M. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Ana F. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Alex M. M. Families - Confirmed reviews ALL

well located, close to the centre of the city. Perfectly attended by the staff, and a comfortable room with good view to the città alta

Customer review rating 3.5/5

Radek G. Couples - Confirmed reviews ALL

People working at the desk should be more than just 1 person at the time. Flushing the toilet in my room was rather a sport discipline. Sometimes I had to flush the toilet 3 times, sometimes up to 7 times to make sure, everything gets flushed. Also the shower unfortunately is not perfect, I believe it doesn't seal well, after every showering I had a big puddle in front of it. Breakfast was very nice, but the big tea cups were missing for nearly 20-25 minutes.

Customer review rating 0.5/5

Christian M. Couples - Confirmed reviews ALL

Some of the ruddest and most arrogant staff I have come across, the place is a shithole

Customer review rating 3.5/5

Ana F. Families - Confirmed reviews ALL

I booked two rooms, and unfortunately both had bathroom issues. One had a very strong sewage smell coming from the bathroom. In the other, the bathtub drain was blocked, leaving almost knee-deep dirty water while showering. Besides being unpleasant, this created a slipping hazard. The water drained so slowly that the next person either had to wait or step into the previous person’s bath water. Bathroom cleanliness was also below expectations: colored hair conditioner left on the bathtub edge on the first day remained there throughout our stay, making the lack of proper cleaning particularly noticeable.

Customer review rating 4.0/5

Xavier M. Couples - Confirmed reviews ALL

Not the best mercure I have ever been but good enough for one night

Customer review rating 4.5/5

Elissamai B. Families - Confirmed reviews ALL

The room was good. The only issues I have is that the safe wasn't working and the door of the minibar was broken. As for the rest, the location was awesome, the staff were very diligent and friendly and the room itself was cozy.

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Other than location nothing is good. Staff is not friendly, daily room cleaning is very poor. Not enough staff to for fill up during breakfast. Not serving water in room even in premium rooms.

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

Good friendly staff, great location, plenty of choice at breakfast

Customer review rating 2.0/5

Nevena S. Business - Confirmed reviews ALL

I used this hotel several times in the past. No improvement for these years. Prices does not relate to the service any more. I have my remarks for cleanness, slow and not smiling receptionist (too occupied and alone, cannot even hear the question for more than 15 min). I would choose different hotel next time for my stay.

Customer review rating 4.5/5

Ferry W. Couples - Confirmed reviews ALL

The location of the hotel is bang on, close to the train station and the city. A lovely walk to the Citta Alta. Great breakfast and very friendly staffs.

Customer review rating 5.0/5

Denis U. Couples - Confirmed reviews ALL

Stayed here between flights at berghamo airport. Everything was to my satisfactiob

Customer review rating 2.5/5

Mohammad M. Couples - Confirmed reviews ALL

The only thing is I was bitten by an insect, and was worried about it being bed bugs. There also was music banging till 12 AM

Customer review rating 1.0/5

Adam B. Families - Confirmed reviews ALL

The hotel is in a great location, and close to bus stops to take you all over Bergamo, including up to Città Alta. Most of the staff we met were very pleasant and helpful, but quite a few others were not. The general standard of the hotel and rooms was poor; the smell coming from the bathroom was awful, there were no cups or glasses in the room (and these weren’t replenished at all during the stay), and only one set of hand towels and toilet roll was provided. There wasn’t a bottle opener either, meaning we had to go and ask for one that reception kept on hand. You would’ve thought management would have addressed these sorts of issues, but they couldn’t seem to care less. A nice addition was a long balcony with a lovely view of Città Alta, but this was spoilt by being unable to actually close the door properly from the outside, meaning it had to be left open for mosquitoes to come into the room - and also making the air conditioning unit less effective. Toiletries were also very limited; there was no shampoo or conditioner, and our shower actually just contained hand wash. When we complained to some of the staff about this, they were apologetic and said it was ultimately down to poor management of the hotel. They kindly gave us some drinks vouchers on our last day, only for us to find out that the bar actually only opened between 6-9pm. The breakfast was also average and options were fairly limited. This hotel is meant to be a 4 star property, but based on all of the issues we encountered during our stay, it’s definitely not what you would expect from a 4 star. Even when I booked this stay through a pretty good promotion on the Mercure website, I wouldn’t stay here again.

Customer review rating 4.0/5

Michelle A. Couples - Confirmed reviews ALL

The first person you encounter at a hotel can make or break your stay. We were hugely lucky to be greeted by Lucia who was amazingly helpful and caring. Our room was spacious and the location of the hotel is unbeatable. To make it a real 4 star hotel the need to add proper hand towels and a water fountain or bottles of water. But overall our one-night stay was delightful.

Customer review rating 4.0/5

Irena B. Couples - Confirmed reviews ALL

Super well located, huge rooms with well isolated windows. It could’ve been cleaner in the bathroom (there was dust), but other than that it was clean. Breakfast was okay, though a bit disappointing - waffles were cold and incredibly sugary, pretty much impossible to eat. The rest of the food was fine with room for improvement. All in all, the stay was good and we’ll definitely consider this hotel again if we’re back to Bergamo.

Customer review rating 3.5/5

Tiu D. Families - Confirmed reviews ALL

The hotel’s location was very good, and the price was reasonable for what we paid. The breakfast was also decent and offered good value for the room rate. Unfortunately, cleanliness was a major issue. The room was not cleaned properly, and the refrigerator had a terrible smell. It was so bad that we couldn’t even open it. This really affected our overall experience and should definitely be addressed. I also took photos of the room after it was cleaned and showed at the reception. I would recommend this hotel for location and price rate.

Customer review rating 3.5/5

Anita R. Couples - Confirmed reviews ALL

We were disappointed. Whilst reception staff were welcoming, breakfast was extensive with generally a good selection, the bedroom itself was disappointing. The room was provided with a kettle and a paper cup each. The paper cups were replaced on the second day, and we did have one portion each of milk replaced. However, tea and coffee were not topped up. The bathroom initially looked fine but there was a stain on the curtain. The shower was a ridiculous design with the tap placed under and behind the shower head, there was no way of avoiding getting doused in water. I expect at least a dedicated shampoo and a body lotion in an advertised four star hotel. We were confronted with a basic all in one. Curiously the previous Ibis Style scored higher on this point. What added to the overall impression of budget accommodation was the failure to have anywhere to hang a towel either for after a shower or to help the environment by re-using. We hung the towels on hooks in the bedroom but this was a mistake as the towels failed to dry.

Customer review rating 5.0/5

Mary W. Friends - Confirmed reviews ALL

Fantastic time visiting Bergamo. Hotel great location. Clean and tidy

Customer review rating 3.5/5

Ahmed A. Business - Confirmed reviews ALL

I stayed at Mercure Bergamo Centro Palazzo Dolci during a business trip and had a very pleasant experience. The hotel’s biggest advantage is its excellent location. The train station, cafés, restaurants, supermarkets, and shops are all within walking distance, making it very convenient to get around without a car. The hotel was clean, quiet, and comfortable, and the staff were always friendly, welcoming, and helpful. Città Alta is also within walking distance for those who enjoy exploring the city on foot. Overall, it offers great value for money and is an excellent choice for both business and leisure travelers. I would happily stay here again on my next visit to Bergamo.

Other web-users rate our hotel

  • 1,447 reviews 9.2/10 Location
  • 1,705 reviews 7.6/10 Room
  • 1,140 reviews 7.1/10 Service
  • 39 reviews 7.6/10 WiFi
  • 1,064 reviews 7.1/10 Breakfast
  • 896 reviews 8/10 Comfort
  • 609 reviews 7.6/10 Cleanliness
  • 393 reviews 5.1/10 Food

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