Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating 4.2/5 1,590 reviews

ALLSAFE approved hotel

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Mercure Bergamo Centro Palazzo Dolci
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+ 18 Services

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Continental/international breakfast

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Bicycles rental Paying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 bergamo

Tel: +39035227411

Fax: (+39)035/218008

Check-in from 14h00

Check out up to 12h00



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5km / 3 miles

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodation(s)

92 elegantly designed rooms, where attention to detail and the furniture bright colours blend with the most modern hospitality comforts, such as free WiFi, safe, LCD satellite TV, creating a welcoming and sophisticated atmosphere.

Our restaurants and bars


At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,590 reviews

TripAdvisor Rating 4.0/5

1,519 reviews

Poor hygiene, maintenance and staff don't car.

Customer review rating 1.5/5

James Business - 20/09/2021 Confirmed reviews ALL

I'm loyal to Accor. 90% of my hotel stays are in Accor hotels of all levels from Ibis Budget to Sofitel. Whatever the price level, the standards are consistently high. This Bergamo hotel does not deserve to be in the Accor network. -Check in was unfriendly and brusque - Room was dirty - Air con did not work - Poor covid protocols

Super hotel with friendly personell

Customer review rating 4.5/5

Luc Business - 19/09/2021 Confirmed reviews ALL

Arriving in Mercure Bergamo is always a pleasure: friendly people at the check in, always a nice word when leaving or entering the hotel. The rooms are fully equipped and quite. The Breakfast is complete and Italian


TripAdvisor rating 2.0/5

gyordanov 09/09/2021 TripAdvisor review

This should not be a 4-star hotel. I've stayed in better 3-star hotels, so not sure that even 3 stars suit it. Location is great and staff was polite and that's about it. The room that we were assigned was on the so called 'Breakfast' floor, which really is the first floor. The room was overlooking the backstreet, which would have been totally fine, if there wasn't construction work going on and if the hotel page was mentioning this. We would have requested quiet room. The room itself was dark, being on the first floor and the fact that the curtains on the biggest window in the room could not be opened. They were tied up together for an unknown reason and it was impossible to get proper day light. The other smaller window had construction frames all over it, so wasn't really comfortable opening its curtain. There was long hair in several places in the bathroom -- both of us who stayed in the room have short hair, so not from us. In the bathroom -- ceiling paint was peeling very ugly -- I understand this happens when there's water involved, but again, this is supposed to be a 4-star hotel. What struck me the most, however, was the shower cabin and particularly the clogged shower drain. I didn't notice it until the water was already around 6-7cm. I had to stop the shower so the water could slowly drain away and then repeated the procedure, so I can take a proper shower. Don't want to know and think about what the drain was clogged with. Speaking of the bathroom, it would be great if they could install some towel hooks in the bathroom, preferably somewhere within a reach from the shower cabin. Can't really believe there were none. Not sure if we just got bad luck with this particular room, but I'd expect a 4-star hotel to offer 4-star quality no matter the room.

Well located

Customer review rating 4.0/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

Very pleased

Well located.

Customer review rating 3.5/5

E Solo - 01/09/2021 Confirmed reviews ALL

Room very basic. Seems more 3 star than 4 star. Price cheap / good.

Excellent stay option

Customer review rating 5.0/5

Octavian Families - 19/08/2021 Confirmed reviews ALL

Very good accommodation and location.

Great position and very nice room

Customer review rating 5.0/5

Lucas Couples - 19/08/2021 Confirmed reviews ALL

We staied one weekend in Bergamo. The Mercure hotel was the right place to sleep: well located, very nice room, good breakfast and very polite welcome

Un hôtel correct

TripAdvisor rating 3.0/5

todd834 Couples - 16/08/2021 TripAdvisor review

The Mercure Hotel in Bergamo is relatively well located in the lower part of the city and is just next to the central parking garage, which is convenient if you come by car. The hotel is clearly at the end of a cycle and is in need to renovation. We had to change rooms because the air conditioning in the first room did not work. In both rooms, as well as the hallways, wear is very visible on the walls, carpets, and door frames. Both bathrooms also had traces of mold on the ceilings. Otherwise, the rooms were clean. The price we paid made the hotel an overall good value for the money, but the hotel did not live up to the standard usually found in a Mercure establishment and was therefore disappointing.

Customer review rating 3.5/5

Francois D. Solo - 02/08/2021 Confirmed reviews ALL

It's not acceptable to be ask to pay additional taxes at the hotel because your web site tell "fee and taxes included" and "remaining to pay at the hotel: 0,00€"

Nice comfortable hotel near station.

Customer review rating 5.0/5

Alan Business - 28/07/2021 Confirmed reviews ALL

Great staff. Lovely hotel. However, it was spoiled by a letter that was supposed to be delivered to me at the hotel. I emailed twice about the letter but when I arrived, I was told that the letter was returned to sender the day before. Very disappointed.

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bergamo Centro Palazzo Dolci

We (will) always come back

Customer review rating 4.5/5

Foteini Couples - 26/07/2021 Confirmed reviews ALL

Our stay was quite satisfactory, although without surprises, because we had been there before. Our room spacious and clean, the breakfast buffet rich and varied, in a word everything was fine.

It isn’t 4* hotel

Customer review rating 3.0/5

Ana Couples - 26/07/2021 Confirmed reviews ALL

1. Room condition weak- broken door, dust on furniture, 2. Pure breakfast. Every time lack of something. No vegetables. 3. Welcome drink it was water

Could be better

Customer review rating 3.0/5

Pawel Friends - 21/07/2021 Confirmed reviews ALL

Great location. Near to station, bus stop and major attractions. Hotel desperately needs renovation. Rooms are old, broken furnitures etc. There was clogged sink in my room and staff did nothing about it because of the weekend. Nice and helpful staff at the front office and good breakfast. Once it’s renovated it could be called 4-stars hotel.

well located

Customer review rating 4.0/5

Radu Families - 21/07/2021 Confirmed reviews ALL

in room 319 (or 324 i don't remember exactly) the airconditioning is leaking (in front of the bathroom door) the carpet is wet and there is mold odour personell is nice and helpfull

Customer review rating 4.5/5

Bart Friends - 20/07/2021 Confirmed reviews ALL

The hotel has very good location and my overall satisfaction would be 10/10 if not some weird pre-authorization still blocked on my credit card. I paid for my entire stay on arrival so I don't understand the policy of additional pre-authorization done on the very same day. It's been already 5 days and it is still not released.

Well located hotel!

Customer review rating 5.0/5

Mateusz Couples - 18/07/2021 Confirmed reviews ALL

Well located hotel, close to the train station and many restaurants. Really big and spacious room and bathroom.

Good location

Customer review rating 3.5/5

Anonymous Couples - 08/07/2021 Confirmed reviews ALL

The hotel has a practical location, next to a public parking and walking distance to good cafes. It is also easy to go to the Città Alta by bus or funicular. The staff is very nice and helpful, but the hotel needs an update in some of the rooms. We were assigned to a room in which the bed's metal spring base was broken on one side, so the bed was uneven. They moved us to another room where the AC didn't work. We finally got a room where everything was OK. During the process the reception staff was very helpful and tried their best to solve the issues.


Customer review rating 1.5/5

Hélder C. Couples - 05/07/2021 Confirmed reviews ALL

We’ve been giving an extremely warm room where the a/c didn’t work. Very helpful staff at the reception promptly changed the room for us. The second room was also very warm and the a/c was only making noise being ineffective on its function. Both rooms were on a very poor cleaning condition…. Several stains all over the carpets, chairs and walls. Far from what Mercure usually is.

good stay

Customer review rating 3.5/5

Mariusz Solo - 23/06/2021 Confirmed reviews ALL

I had a nice stay at the hotel. The staff was friendly and helpful. Executive room I booked despite being on the attic was comfortable and spacious. There were free soft drinks in the mini bar and nespresso machine. Breakfast was affordable with good selection of food and beverages

Good location, friendly staff and lovely room.

Customer review rating 5.0/5

Tanja Solo - 10/06/2021 Confirmed reviews ALL

Had a great experience, staff were very friendly and room was amazing. Also location of the hotel was great.

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