Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.2/5 978 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 Bergamo, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  978 reviews

TripAdvisor Rating  3.9/5  1,663 reviews

Customer review rating 5.0/5

Giovanna S. Couples - Confirmed reviews ALL

Ho pernottato per un weekend camere spaziose e pulite ottimo il soggiorno e il posto

Customer review rating 2.0/5

Luigi M. Couples - Confirmed reviews ALL

Viaggi di coppia. La stanza della prima notte aveva le tende rotte e la mattina ci siamo svegliati col sole in faccia. Letto piccolo. Abbiamo chiesto il cambio e i ragazzi alla reception sono stati gentilissimi e ci hanno immediatamente cambiato stanza, ove le cose sono andate meglio. Il servizio pessimo è stata la colazione che viene svolta in ambiente molto piccolo con tanta gente che rimane in piedi, oppure deve adattarsi al piano inferiore, dovendo fare le scale con piatti e bicchieri al seguito. Una mattina ho dovuto aspettare 15 minuti per avere un bicchiere in quanto erano tutti sporchi e in lavaggio in lavastoviglie. Ho dovuto ripiegare su una tazza per il caffè per poter bere un bicchier d’acqua. La terza mattina abbiamo deciso di fare colazioni fuori dall’albergo per disperazione. Una sola inserviente che corre per pulire tavoli e portare al contempo il necessario per la colazione. Bagni comuni dell’albergo sporchissimi. Insomma tranne i ragazzi alla Reception soggiorno da dimenticare.

Customer review rating 4.0/5

Sheelah F. Friends - Confirmed reviews ALL

Good location close to bus and rail station. Hotel was ok. Housekeeping was poor. Room clean but no shower caps and towels were poor.

Customer review rating 1.5/5

Nikolaos-alexandros T. Business - Confirmed reviews ALL

This was probably my worst business hotel stay ever. This a well-located hotel near the new center of Bergamo and the station as well as the bus to the old center. Under the umbrella of Accor, it didn't take too much thought to book it over non-branded options in the city. Location was the one and only positive point about this hospitality experience and it all comes down to poor management. If I was the manager of this hotel, out of decency, I would resign effective immediately. Let me explain with 2 main facts: 1. An unbearable temperature in the room, north of 26 degrees! According to the hotel staff, at least in Bergamo (if not the whole of Lombardy or Italy; it wasn't made clear) they could not activate the air conditioning function (cooling) until at least May as part of climate policies. I heard different dates (or no dates), which shows that management doesn't know or hasn't passed the full message to staff or they are all deliberately avoiding telling the truth to guests. My colleagues that I met in Bergamo told me that this is a mandate for offices, which would make sense as tourism is one of the heavy industries of Italy and you cannot have a tourist sweat in their room. I asked for a room change and moved from the 4th floor to a room on the second with a big balcony door and a bathroom window which at least allowed me to trade excessive heat with traffic noise and emission pollution from the busy avenues that surround the hotel. Let's assume that the aircon mandate is true: 1. I asked in my message to the hotel's staff to provide me with a room with well-functioning air conditioning as I am traveling for business. What didn't they email me to tell me that the zircon is not available until 1 May? After all, I wouldn't expect an Accor-affiliated, Mercure-branded hotel would want to scam their guests, especially Accor Members; 2. You are the General Manager of the hotel and you see a very warm end of April coming up. What are your steps to guarantee the product to your customers even if that policy is in place? Try to get an exemption for a week from the local authorities if you want to stay institutional or go and buy 50 fans to provide the rooms with a minimum level of comfort! The cost of that is much lower than the reputation damage you just caused to yourselves. 2. A chaotic, dirty, underwhelming breakfast experience in premises that would suit a cheap Ibis, not a 4-star Mercure. First morning after a late night arrival at the hotel I am waking down to a chaotic scene at the buffet. All available tables were nit cleaned from the previous guests and a panicked girl trying to manage the chaos. I was told that that morning they had an unexpected absence, but guess what! The same thing was the next day, with the situation becoming slightly better the mornings after. This is something they really have to fix. As it stands right now I would advise non-business travelers that may have time to not book with breakfast included and go to a nearby bakery or cafe. Beyond the chaos that is not what I opted for first thing in the morning, the cutlery, plates and cups were visibly dirty with stains! I was carrying disinfectant wipes with me and I was cleaning everything that I used beforehand. But we can all feel, when that is the case, then you feel that the whole breakfast offering may not be on par hygiene-wise, even if it is just an impression this makes the breakfast exprerience not worth it. 3. The room cleanliness was a borderline 5/10. I don’t know if it was the heat of the room but the room carpet started smelling, especially when the room was closed for hours as I was gone. 4. I was given 2 free drinks for the inconvenience. After a long day in Milan for a business meeting that allowed me to return to the hotel at 23.00 that night, I asked at the reception whether I could use those free drinks. The uninterested, pretty uninspiring for a front-office receptionist told me that the bar was closed. I then asked whether he could at least give me 2 bottles of water. He apologized and repeated the same phrase. I asked him whether he had any bottles of water at the reception. Any decent hotel that want to be ready to accommodate their guests have at least some water available. He said no. I asked whether he or someone else could kindly go to the bar and give me the bottles of water. He said again that he couldn’t help. Let me tell you what a hotel that prioritizes the customer would do, like in the incredible hotels I had the pleasure to stay around the world: he could tell me I will send the bottles of water to your room and find a way to access the bar or the storage or the breakfast room or whatever it is. From his answers, I can only assume that he could not be bothered. 5. Opposite to any hotel interested in their product and in its betterment, when I got the receipt on my way out, I was NOT asked how was my experience and my stay... It is obvious that the General Manager has not stayed in their hotel to validate the customer experience. I would advise her to do so, if not, as I said above, resign. Good hospitality goes hand-in-hand with competent management. Having your staff to repeat. Finishing with that, for the reasons above, but not only those, I am advising Accor to to a thorough revamp of the hotel operations and management. This is ridiculous and I feel scammed to have experienced this. Your brand should mean minimum standards across the world. This is the first time this happened me in one of your hotels and I hope the last. And, unfortunately for you, it has never happened at a hotel of your competitive brands. Finally, I am using this message to request from Accor's and Mercure's customer experience management responsible teams to inform me of how they are willing to repair their image to me and what they would be willing to do to ease my discomfort from staying at this hotel under the aforementioned conditions.

Customer review rating 1.0/5

Renato M. Families - Confirmed reviews ALL

The hotel is very well-located, we had selected the hotel to take a rest and enjoy the Bergamo region. But the experience was terrible. 1- the air conditioning is not working properly, the average temperature in the room is about 27c. Impossible to rest and sleep comfortable. The excuse is regarding the city rules, but at least turn off the heating I suppose should be possible. 2- the breakfast in a mess situation, no cups, no plates, it happening along all the 4 days of my stay there. I've made a film if the manager would to see. 3- there is no excuses, I've saw many other guests reporting the situation. The hotel is far away from Accor group quality.

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.