Mercure Bergamo Centro Palazzo Dolci 4 stars

Name: Mercure Bergamo Centro Palazzo Dolci
Address: Bergamo, 24121, ITALY
Telephone: (+39)035/227411
Rating: 4.2

Customer review rating 4.2/5 1,495 reviews

ALLSAFE approved hotel

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+ 15 Services

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Mercure Bergamo Centro Palazzo Dolci

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label represents our new high cleaning protocols and ensures that these standards are met in this hotel.

ZACCARELLI MATTIA, Hotel Manager

The elegant four-star Mercure Bergamo Centro Palazzo Dolci hotel is located opposite the Papa Giovanni convention center, a stone's throw away from the medieval town of Bergamo Alta and 328 yards (300 m) from the train station, combining business and cult ure. The hotel boasts 92 sophisticated rooms featuring all modern comforts and an elegant bar. Complimentary WIFI throughout the hotel. Private paying car park nearby. Located 2.5 miles (4 km) from Orio al Serio International Airport

The elegant 4-star Mercure Bergamo Centro Palazzo Dolci hotel is conveniently located in the center of the lower city. Enjoy a stroll along the captivating Sentierone to the enchanting upper city, which boasts loggias and unforgettable views.

Hotel extras

Free WIFI throughout the property
Bar open 7/7, perfect setting for a business cocktail
Near the bus station with direct connections to Orio al Serio
ALLSAFE-certified hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
Public indoor parking (Nearby)Paying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PMPaying
Dry cleaning / IroningPaying
Porter

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 07:00-23:30
- Opening hours : Week-end 07:30-23:00

Self service business centre
Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121
bergamo
italy

Tel: +39035227411

Fax: (+39)035/218008

Contact email :

Check-in from 14h00

Check out up to 12h00

ATB : 1 AIRPORT STAZIONE TRENI BERGAMO
CITTA' ALTA : 1 CITTA'ALTA STAZIONE TRENI BERGAMO

By plane
MILANO LINATE AIRPT At 40km / 24.86 miles
By plane
MILANO MALPENSA At 80km / 49.71 miles
By plane
ORIO AL SERIO At 5km / 3 miles
By car
BERGAMO At 4km / 2.49 miles
By train
ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodation(s)

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Standard Room with 2 Single beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Privilege Room with double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Mini bar with free soft drinks(...)

Privilege Room with twin beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Mini bar with free soft drinks(...)

Standard Room with 1 single bed

Max. number of persons: 1
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Rooms

Our restaurants and bars

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Needs modernised

Mark M. Couples - 04/10/2020 Confirmed reviews ALL

Very friendly and pleasant staff but hotel was let down by damaged and old furniture in the room. Bathroom flooring needed replaced.

Old, ugly and very poorly maintained

Grzegorz Couples - 27/09/2020 Confirmed reviews ALL

An old and ugly hotel with very poor maintenance. No go and the last stay of mine in Mercure

Calm andwell located- friendly staff

Luc G. Couples - 28/07/2020 Confirmed reviews ALL

Short stay in couple in bergamo

Dear Luc g., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bergamo Centro Palazzo Dolci

Very poor service

Jp Business - 20/07/2020 Confirmed reviews ALL

I know it is challenging time for all of us. I have been very disappointed by welcome itself, not receiving drink as expected (as per ALL Accor status), breakfast very poor, even "continental solution" or room service would be more classy or **** style and definitely not 10€ value. I have been recommended to stay in NH or Excelsior, especially for more than 1 night. I have chosen Mercure due to over all good experience from the past. But obviously each city, country might be a reason for different customer approach and quality. I have to come 3-4 times more till end of the year 2020, but will stay somewhere else. Pity...

Bad experience

Pathfinder145209 Business - 02/07/2020 TripAdvisor review

The room was not really clean, the mirrors dirty - the aircondition didn't work and the best was, that in the fridge of the minibar was an opened, half-full fruit-juice, which was mildewy, means this juice was there for weeks/months !!!

Philip B. Friends - 18/03/2020 Confirmed reviews ALL

Due to coronavirus I had to cancell my bookings 9-11march.. I am offended because i receive only 1 night refund.....sorry....flights were cancelled the same day 9 march...can you imagine how hurt i am....Thank You

Dear philip B., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Great Option in Sestriere.

Gustavo Couples - 02/03/2020 Confirmed reviews ALL

+ Very close to the Station and to Services in the lower city.

Anonymous Couples - 01/03/2020 Confirmed reviews ALL

Very comfortable stay but some of the decor is a little tired

Very nice stay

Sanjay K. T. Business - 22/02/2020 Confirmed reviews ALL

A very warm welcome and humble staff. Only I missed due to early departure i.e. 6:00 am

Can be better

vasilikia2016 21/02/2020 TripAdvisor review

I stay lot of years to this hotel.Now is time to renovate it.Carpets on the corridor are dirty.Rooms are clean.Position is super.Breakfast have to improove.Coffe and capuccino from the automatic machine, not good and they don't serve coffe from the bar machine.Unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Very good location, very good reception service, not clean enough, breakfast should be improved as variety and organization(for quite some time we’ve been waiting for plates and food since everything was finished)

Good hotel in great location

Tom Couples - 19/02/2020 Confirmed reviews ALL

Great stay at the Mercure Bergamo with great staff on reception and rooms with a balcony, only downside was the very poor breakfast with having to wait for tables to be cleared and ask for everything at the buffett ie No Bread, Plates, Glasses, Bowls, Ham, Cheese....the list goes on. Very poor

Perfect spot, always helpful staff

C. C. Families - 18/02/2020 Confirmed reviews ALL

Excellent

well located

Julio R. Business - 15/02/2020 Confirmed reviews ALL

very nice stay but small things could improve

Good location

Alistair D. Business - 10/02/2020 Confirmed reviews ALL

3 night business trip. Hotel was clean although the decor in my room #120 could do with a refresh. All the staff were very attentive and polite. The bar area could be better i.e. more open, felt like I was stuck in a corner

Dear Alistair d., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Fairly nice hotel

Roy S. Couples - 08/02/2020 Confirmed reviews ALL

Good stay, pleasant staff. Our bed sheets either hadn't been changed or accidentally changed with dirty ones as they were visibly dirty; reception staff arranged for these to be replaced soon after we advised them. Room was decent enough. Complimentary soft drinks were ideal.

Is not a 4 starts hotel

Marta Business - 08/02/2020 Confirmed reviews ALL

Service didn’t correspond to a 4* stars hotel at all. One day they asked us to finish and leave breakfast place before end time , when usually in other hotels propose you to take more food or coffee.. at the end time. First day they didn’t clean rubbish from the previous customer and I needed to ask for it. Regarding decoration , the carpet of corridors is quite old and dirty.

Dirty Carpet and Smelly Room

Jose G. Families - 05/02/2020 Confirmed reviews ALL

carpet needs to be changed asap. my room has some huge stains all over the floor. it makes the room smelly. the safe was looked and i asked for help that it never came. the shower was broken and did not hold to the post, so we have to take shower holding it.

February Trip

josegrecco 05/02/2020 TripAdvisor review

Overall, the carpet needs to be replaced. My room has stains all over the floor. There was also something extremely smelly, that I guess was coming from the carpet. The safe was looked, I request to be open but anybody came. The shower did not hold to the post so we need to take shower holding it the entire time. I have to say that staff at the reception was always very friendly and willing to help in any occasion.

Very good hotel

D. Couples - 29/01/2020 Confirmed reviews ALL

Location is excellent, just between the central station and city center. The room was OK with good equipment and good size. The breakfast is really good, I liked very much the croissants with cream.

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