Mercure Bergamo Centro Palazzo Dolci

I used to like to stay here. Now all the sockets where you could plug in a computer have been removed. The only exception is in the lobby: one (1!) socket, but you are constantly harassed with music and it is impossible to do business videoconferencing. WLAN is good but does not help without a power supply

front desk disorganized ... 1 person knows job...

Well located, friendly staff especially at breakfast. Good choice for breakfast. Clean comfortable bedroom. Ideal for visiting Bergamo and surrounding areas.

Very attentive friendly staff. Hotel was very comfortable, clean and centrally located. Large variety for breakfast and the room was very spacious. Would highly recommend this hotel if you are in the area.

First I want to brief this was my 3rd journey to Italy, I have booked this hotel 3rd time, reason I like the hotel, I like bergamo too. Good place to visit, I like the streets. Now I want to brief scope of improvement. 1).Room service not upto mark water is not available, teamilk not available, tea stirrer not available when I booked privilege room for 2 person so my suggestion item should be readily available for 2 persons, every time I have go down ask this items. 2). Breakfast should be same in all 3 days no change in breakfast menu. 3). Invoice generation during my last day take too much, on the same day I have to pick flight from malpensa airport, although I have enough time, but girl on reception take 40 minutes to make my invoice, service should be fast after 30 minutes she gave invoice for 1 day, then I ask why one day when I stayed 3 days, then she said ok let me check wait for some time mean time she told ladies first u wait, I don't understand what is this ethics when you are attending some body first you clear that fellow activity rather then boys or girls, no meaning to say ladies first, I understand if some old petson stand in queue I automatically give first priority, frankly speaking at that time I don't say anything to that girl who is at reception but I don't like her way of addressing me.