Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.2/5 838 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 3
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Viale Papa Giovanni XXIII 100, 24121 Bergamo, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  838 reviews

TripAdvisor Rating  4.0/5  1,634 reviews

very good hotel in a good location for train and airport bus

TripAdvisor rating 5.0/5

kelsoladdie Couples - TripAdvisor review

we have stayed here several times due its good location close to train station and airport bus our room with views of old town was large with very comfortable bed and nice bathroom. The reception staff were very friendly and helpful

No flexibility

TripAdvisor rating 1.0/5

676oddg Couples - TripAdvisor review

We had to travel to another city to catch a flight in the middle of the night, so we wanted to shorten our stay by one night. Despite giving four days' notice, we were still required to pay for the room. The hotel showed no flexibility or attentiveness, focusing solely on the penalty for not informing them nine hours earlier. We arrived at 9:30 AM but should have notified them before midnight.

A great hotel with some small issues.

TripAdvisor rating 4.0/5

87juliar TripAdvisor review

This hotel was mostly wonderful, with a few quirks and small issues. The room was freshly renovated and felt clean and elegant, and the bed was really comfortable with two slightly different pillows per person, which we came to miss as we moved on to other smaller hotels in italy. The room was incredibly clean, and there was actually a wonderful fragrance in the room after cleaning each day--and I usually hate perfumes and fragrances in hotel rooms as they give me a headache, but this was like magic. The room was also very quiet, as we faced the back side of the hotel, which also offered a nice view of the old town. I recommend to request the back side of the hotel if you are a light sleeper as the other sides face a busy main road. On this note, the location of this hotel couldn't be better, especially if you plan to use the train at all on your trip. The bathroom was beautiful, with a huge, operational window and great toiletries, however, the shower had terrible water pressure, and it was difficult to get the right water temperature which made showering not as relaxing as it could be. We also had issues with the airconditioning, particularly at night (one night it was 26c!). I think this might be put down to a full hotel and everyone running the airconditioning. The building is old, but has been refurbished, so I think the aging systems maybe just can't keep up. We told the front desk about the issue and they sent someone to check, the solution seemed to be to leave the aircon on all day with an extra room key, which helped marginally so we could sleep. We loved to come back to the room to rest after long days of walking around Bergamo before dinner as the room was peaceful and comfortable. The breakfast was also very good for the most part, all in all we really enjoyed our stay here, and wouldn't hesitate to stay again.

Great location

TripAdvisor rating 4.0/5

Suzysue222 Couples - TripAdvisor review

Convenient hotel on the bus route from the airport. Our rooms were on the 4th which is located in the top of the hotel. The rooms were very hot with no Air con. The beds were good & although small the shower was fine. (Why do they put tiny shower cubicles in big bathrooms??) Breakfast was great.

Modern, convenient - a few small issues

TripAdvisor rating 5.0/5

Uktraveller492 TripAdvisor review

The hotel is convenient for the train station where the airport bus goes to. It’s also on the bus route to the Upper City, the historic part so well positioned for arrival, both parts of the city and onward travel by train. The room was modern and comfortable with good space to hang clothes. One surprise was that the room safe is operated by swiping a credit or debit card and not your room card. Maybe a note in the room explaining this would help guests. Very nice, modern bathroom. Housekeeping can be a bit mean with refreshing things like toilet roll. I’ve never been to a hotel where I arrived to the very last part of a roll! Shower gel is allowed to run low too. It’s a shame because other aspects such as breakfast are superb and the staff there ensure the good selection of items don’t run out. One drawback (which may just apply to my stay) is that there was a performance stage set up in an area on the other side of the street just down from the hotel. It’s not the hotel’s fault but the bass notes of the music during some evenings - and late afternoons - was audible through the double glazing. Not ideal after a long day travelling to Bergamo. It may be worth future travellers checking if the space is in use for music before booking. In summary great room, staff, breakfast. Good value.

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Other web-users rate our hotel

  • 1,319 reviews 9.3/10 Location
  • 1,492 reviews 7.8/10 Room
  • 956 reviews 8.2/10 Service
  • 31 reviews 7.9/10 WiFi
  • 904 reviews 7.1/10 Breakfast
  • 835 reviews 7.9/10 Comfort
  • 503 reviews 6.9/10 Cleanliness
  • 258 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.