Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating 4.2/5 1,414 reviews
Mercure Bergamo Centro Palazzo Dolci
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Hotel extras

Free WIFI throughout The 4-star Mercure Bergamo Palazzo Dolci. Accademia bar is the perfect setting for business drinks, open 7 days a week and offering Bergamo specialties. The bus station, with direct connections to Orio al Serio airport, is close by.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121
bergamo
italy

Tel: +39035227411

Fax: (+39)035/218008

Contact email

Check-in from 14h00

Check out up to 12h00

  • ATB :   1 AIRPORT STAZIONE TRENI BERGAMO

  • CITTA' ALTA :   1 CITTA'ALTA STAZIONE TRENI BERGAMO

  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5km / 3 miles

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 16
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

BAR L'ACCADEMIA

Photo non contractuelle / Strictly non binding

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,414 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,474 reviews

Good location

Customer review rating 4.2/5

Alistair D. Business - 10/02/2020 Confirmed reviews ALL

3 night business trip. Hotel was clean although the decor in my room #120 could do with a refresh. All the staff were very attentive and polite. The bar area could be better i.e. more open, felt like I was stuck in a corner

Dear Alistair d., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Fairly nice hotel

Customer review rating 4.2/5

Roy S. Couples - 08/02/2020 Confirmed reviews ALL

Good stay, pleasant staff. Our bed sheets either hadn't been changed or accidentally changed with dirty ones as they were visibly dirty; reception staff arranged for these to be replaced soon after we advised them. Room was decent enough. Complimentary soft drinks were ideal.

Is not a 4 starts hotel

Customer review rating 4.2/5

Marta Business - 08/02/2020 Confirmed reviews ALL

Service didn’t correspond to a 4* stars hotel at all. One day they asked us to finish and leave breakfast place before end time , when usually in other hotels propose you to take more food or coffee.. at the end time. First day they didn’t clean rubbish from the previous customer and I needed to ask for it. Regarding decoration , the carpet of corridors is quite old and dirty.

Dirty Carpet and Smelly Room

Customer review rating 4.2/5

Jose G. Families - 05/02/2020 Confirmed reviews ALL

carpet needs to be changed asap. my room has some huge stains all over the floor. it makes the room smelly. the safe was looked and i asked for help that it never came. the shower was broken and did not hold to the post, so we have to take shower holding it.

February Trip

TripAdvisor rating 4.0/5

josegrecco 05/02/2020 TripAdvisor review

Overall, the carpet needs to be replaced. My room has stains all over the floor. There was also something extremely smelly, that I guess was coming from the carpet. The safe was looked, I request to be open but anybody came. The shower did not hold to the post so we need to take shower holding it the entire time. I have to say that staff at the reception was always very friendly and willing to help in any occasion.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Very good hotel

Customer review rating 4.2/5

D. Couples - 29/01/2020 Confirmed reviews ALL

Location is excellent, just between the central station and city center. The room was OK with good equipment and good size. The breakfast is really good, I liked very much the croissants with cream.

lower than expected

Customer review rating 4.2/5

Luis Couples - 27/01/2020 Confirmed reviews ALL

The room bathroom was with problems on painting spetialy on the ceiling. and walls

Dear Luis Filipe M., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

very poor service

TripAdvisor rating 4.0/5

Extraordinary587784 22/01/2020 TripAdvisor review

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor. Assistance to find local transportation was poor and satisfaction for simple service (early breakfast) war vary poor too. Cleanliness of the room was not adequate .

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Overpriced, Not heated

Customer review rating 4.2/5

V. C. Friends - 21/01/2020 Confirmed reviews ALL

As I have already informed you, I had booked 2 nights at your hotel for a standard tween room. I thought it was obvious that the reservation was for 2 persons and to my big surprise I saw that it was for one person! To my question how I could add a second person into the same TWEEN room, The answer was 60 euros!! I just wonder if ti is not too high this price for adding a second person in MY TWEEN BED ROOM! It is likely unfair to pay almost 50% the price of the SAME room just because I -as usually- thought that the tween room was fo two persons! (Otherwise why no to prefer a double bed?) Anyway, the two prices written at ACCOR /TRIPADVISOR site were almost the same, so I can’t really understand this overpricing policy! Finally I came to your hotel, I got a room without heating and with a terrible fresh painting smell (when I referred it to the reception the following day they told me that I should inform them in the morning and not in the evening and that there was not any other available room). AND I PAID THIS EXTRA AMOUNT, although the first night the man at the reception (Vittorio) told me that the extra fee would be 40 euros (breakfast included). For all these reasons I am quite unsatisfied by your hotel and I feel very sorry that I have persuaded my friends to change their booking to another hotel and come to yours (six people for three nights) since I had the best opinion on the Mercure Hotels world wide, as I stayed several times at he Ismaelia Mercure hotel...

Very poor and badly trained staff

Customer review rating 4.2/5

Wayne S. Couples - 16/01/2020 Confirmed reviews ALL

Daily request for mini bar to be filled. Failed. Unhelpful waiting staff. Un higenic dining room. Running out of food for breakfast, daly.

the hotel

Customer review rating 4.2/5

Krief B. N. Couples - 15/01/2020 Confirmed reviews ALL

your hotel was perfect but your breakfast was very disappointing for a breakfast in italy ??? no eggs on plate you can orde rno omelettes no fresh orange juice pancakes thant you can't eat because so dry ne fresh bread no different kind of bread just one cake for everyone no choice of cheese it s not the first time that i was in mercure hotel iwas in marseille in amsterdam you have to adjust this because it s not corresponding to your level hotels

Damaged door lock

Customer review rating 4.2/5

Jon R. Couples - 14/01/2020 Confirmed reviews ALL

It was OK. For a large multinational hotel it could have been better. Room lock was emanated and fixed with a screw that wasnt secure. Room was stuffy. Breakfast was not as good as usual. Room is tired

thanks1

Customer review rating 4.2/5

Elena Friends - 09/01/2020 Confirmed reviews ALL

Good as always

An overall pleasant stay, but...

Customer review rating 4.2/5

Peter H. Couples - 08/01/2020 Confirmed reviews ALL

We enjoyed the comfort and cleaniness of the room. The receptionist at check-in was very friendly and helpful. We thank you for an overall pleasant stay! But: some things were below expectations. I had contacted the hotel 2 days before arrival to ask for a room towards the street and this was confirmed by Miss Scamarcia. But on arrival, we still received a room towards the back! Also, the bar had a very good drinks menu but almost nothing was available! "Sorry we do not have this drink, sorry we do not have ingredients for that cocktail" etc... I kindly request that you take note of this. Otherwise everything was good and we'll be happy to return.

Very disappointed by service!!

Customer review rating 4.2/5

Alexei Families - 07/01/2020 Confirmed reviews ALL

Never had seen such service - worst I ever have in Accorhotels! Attitude of hotels staff without any comments! Receptionist was not kind at all, interrupted customers always when we were trying explain him our needs. Staff on breakfast did not clean tables in time, did not full fill buffet by dishes - most of plates were empty before 30 minutes of the end of the breakfast. In addition coffee maсhine permanently got broken so customers have to wait for it, but the staff switched it off forever before 3-4 minutes of breakfast end. About 10 people had no their hot drinks at all and my family as well! The food itself were not fresh. Omlet and melon were out of expire date (have photos)!! Foods were touched by with staff’s bare hands, without gloves! Same situation repeated on the next day. We together with others tried to apply to receptionist but he, as I already mentioned was deaf to the pleas of clients! We made a video of it and after that he intentionally refused in my personal requests about help and support. Late evening was not possible to connect to reception from the room by phone for several times. Clients complained on to their rooms, that they have to changed them because of mud and tobacco smoke. We booked two rooms and one we change due to the same reason - somebody smoked in non-smoking hotel! Another thing was smell of paint. The walls in corridors were freshly stained. My son has an asthma and was afflicted during hole stay! Carpets on the corridor's floors were dirty, we made pictures as well. Another downsides were found but not so meaningful. I am Accor loyalty program over 20 years, have a Golden status, but did not have disrespect for me and my family from Accor hotels! In that case I am insistent on compensation for my family's broken vocation and full refund of purchased service ( for 2 day, 2 rooms). Facts mentioned here I will sent to Accorhotels headquarters also, copy to TripAdvisor and other social nets and travel communities!

Great Option in Bergamo.

Customer review rating 4.2/5

Gustavo Solo - 06/01/2020 Confirmed reviews ALL

+ Very close to the train station, walking distance from main square and old town. + very clean and well kept. + close to restaurants, bars, and shops.

Excellent stay for New Year's Eve

Customer review rating 4.2/5

J C. Couples - 04/01/2020 Confirmed reviews ALL

Stayed 3 nights over New Year. Staff all excellent and very friendly. Excellent views from our room up to the Citta Alta. Hotel gave us a nice bottle of wine for my wife’s birthday - much appreciated and thanks to the hotel. Have stayed here several times before and will definitely stay again. Only negative was slow service at breakfast - had to wait for a table to be cleared each morning, had to wait for plates a couple of times.

Avoid it!

Customer review rating 4.2/5

Toni Solo - 17/12/2019 Confirmed reviews ALL

Aside from the location, next to the train station, there was nothing positive. By far the worse Mercure I visited. No much of a lobby, the room was old and tired, old furnishing delaminating, stained carpets, bathroom looked built 50 years ago. Breakfast was also substandard. Staff was pretty bad in the evening but good in the morning

Good service and location not far from Bergamo train statiom

Customer review rating 4.2/5

Vicky Solo - 17/12/2019 Confirmed reviews ALL

Staff is helpful. The room is larger that I expected. Everything is great!

Aceptable

Customer review rating 4.2/5

Esc Families - 11/12/2019 Confirmed reviews ALL

No se corresponde a un hotel de 4 estrellas.

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