All over good, could be excellent with prompt housekeeping and simple things like sufficient towels, toilet paper.. AC was not activated before May and the room temperature required to open window balcony door to cool down Excellent service at reception

Perfect

Hot rooms, constant motorbike noise 24/7. No chance of any sleep. Air conditioning doesn't work until May 1st. You are too hot if you close the window to reduce noise or its too loud if you try and make the room cooler. Reception grotty. No bar open. Generally terrible. Do not stay here if you want to sleep.

The room was modern and clean. The quality of breakfast could be higher (rolls, bread, more fresh cheese or vegetables).

extremely well located, great stuff, space room, cosy, enyojing trip, great breakfast, little bit noisy,

The staff were very friendly and professional. The room and bathroom were very clean and a good size. However some of the furnishings could do with an upgrade and were a little shabby. Some of the light bulbs we're not working correctly in the bathroom and bedside.

The hotel itself is fine, sufficient for a short stay but not very well cleaned. What’s off-putting is how dishonest the management team is. We booked a privilege room to have access to certain amanites such as nespresso coffee machine (yes, you need to book a higher category and pay more to get THAT). Upon arrival, we were given a room without it. When I called to question, I was ensured first that we were given a privilege room. After I brought up the fact that there were no nespresso machine and our door was without the privilege room sign, I got the explanation that the privilege floor is actually under renovation. So they simply downgraded us without telling us! Instead of refunding us the price difference, we were first asked to leave the room in its initial state, go downstairs to the reception and we waited half an hour there standing, only to be told to go back to the room, because they brought a coffee machine there and thus, the room is ‘magically’ transformed into a privilege room!

Very good. Very nice and friendly staff. The manager helped us solve a problem(Thank You!). Good breakfast and bar and everything was clean and tidy. The hotel has a very good location.

dear Mr. Zacarelli I arrived in the middle of the night at the Mercure Bergamo centro and the hotel was closed. There was just a paper at the door: in case of emergency please call +39…. I called numerous times and no one picked up. I called the police and they tried as well and couldnt help me. They said there is another hotel at the corner to the station which was also closed. so they said i should sleep in the freezing bergamo station with the drunk and the junkies. I checked back at the hotel at 6am, 7am, and at 8am eventually someone was there. They checked my reservation and said i have been rebooked to the BW palazzo d oro. I have not been informed of this fact, neither by phone or mail. I do not have internet outside as i am on a prepaid contract. They should have written this information at the door instead of publishing an emergency number which no one picks up. Needless to say, as a travel agent i am exremely disappointed about the poor handling of this situation. It could have been my 18 year old daughter or my 76 year old mother. This is absolutely unacceptable. I could not enjoy my stay in bergamo at all as i was extremely cold all night at the unheated station and subsequently caught a nasty cold. I demand a full refund of the price paid plus some future compensation. before i make a big fuzz out of it (which i assure you, i will) you can write to me at cu… and contact me by phone between 14:00 and 18:00 at +41… waiting for your contact regards curdin t. / branch manager stohler tours iata nr 81…

We had a problem in that the chairs in our room were stained and seemed dirty, and this was rectified immediately. The location is excellent near public transport and amenities. The staff are so good - helpful, polite and friendly. They are a wonderful asset to the hotel. Breakfast is ideal, with a wide range of food and drink. The tallegio cheese and bacon are excellent. I would suggest that pkenty toilet paper and soap be provided without guests having to ask for them. When the hotel is fully refurbished it will definitely merit 10/10.

The hotel staff and management needs a complete makeover. The hotel has issues in terms of need of renovation. But the staff is absolutely useless and with the wrong attitude against the customers. They should help to make customers to feel welcome not an inconvenience. A complete redo of their training is necessary

Very great service .Viktoriia from front office is the best :)

Relaxing and friendly check in. No stress. Room lovely and breakfast great. Polite and pleasant staff make a relaxing stay

We enjoyed a long weekend at the. hotel and generally it was very enjoyable - particularly the breakfast, for an Italian breakfast, there was an exceptional range IF you timed it right, every morning, there were items missing and they were not replenished whilst we were there. The room was very clean but some of the communal areas - like the hallway carpet on the first floor didn't look the best with heavy stains, the bedroom had chipped furniture and looked dated. Good value for money but things like not providing milk in the rooms which would cost next to nothing, let's it down.

Hotel is in amazing location. Staff amazing. Bathroom spectacular and beds comfortable. Carpets a bit worn out but it’s carpets, not easy to maintain. Although busy road next to hotel, room is completely quiet I was shocked how quiet it was. I recommend this hotel.