Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.2/5 884 reviews

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Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo
Italy

GPS:45.692409, 9.672681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  884 reviews

TripAdvisor Rating  4.0/5  1,627 reviews

Matig

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Douche defect

satisfied

Customer review rating 4.5/5

Kb Couples - Confirmed reviews ALL

Good location, easy to reach from the BGY airport and 10 min walk to the center, 30-40 min walk to the Upper Old Town. Helpful staff at the reception, especially Ms. Deborah helped solving our room changing as the first room was chilly for us. Breakfast is plentiful with varieties. It would be perfect if you keep margarin, or plant-based spread, or lactose-free product, not only butter. Coffee and pastry selection was excellent.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

My mother sleep very bad because the bed was destroy

Central location at Bergamo

Customer review rating 4.5/5

Mick M. Families - Confirmed reviews ALL

Very good.

Unhelpful, aggressive and angry receptionist

Customer review rating 0.5/5

R. Families - Confirmed reviews ALL

No room upgrade or improvement to either of the two rooms booked was offered despite gold and ALL plus Voyageur membership (the hotel was quite busy though). No notification that there would be no hot water on the first morning of our stay, despite the hotel being aware there would be an issue, which meant in both rooms we spent a long time trying to get hot water. The attitude at reception when my father inquired as to if there was a problem with the water was not initially sympathetic. But the biggest issue was I asked if I could get a late check out of one of the rooms using the gold membership. I was told no, firstly that this was because they were fully booked. I politely pointed out that I knew that they were not fully booked, and was then told they had rooms but I still couldn't check out any later. I politely asked why and the receptionist became angry and aggressive. I asked why they were being aggressive, which just angered them more so I left. We didn't get a late check out so my father had to take his regular medications in a busy cafe instead.

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Other web-users rate our hotel

  • 1,344 reviews 9.4/10 Location
  • 1,527 reviews 7.6/10 Room
  • 1,010 reviews 8.1/10 Service
  • 31 reviews 6.5/10 WiFi
  • 914 reviews 7.2/10 Breakfast
  • 847 reviews 7.8/10 Comfort
  • 517 reviews 6.9/10 Cleanliness
  • 264 reviews 5.4/10 Food

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