Mercure Bergamo Centro Palazzo Dolci 4 stars

Name: Mercure Bergamo Centro Palazzo Dolci
Address: Bergamo, 24121, ITALY
Telephone: (+39)035/227411
Rating: 4.2

Customer review rating 4.2/5 1,512 reviews

ALLSAFE approved hotel

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+ 8 Services

Mercure Bergamo Centro Palazzo Dolci

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Bergamo Centro Palazzo Dolci, the management and staff wish you a pleasant stay in our hotel. Our rooms offer a cozy and sophisticated environment with particular attention to detail.

Mr Mattia ZACARELLI, Hotel Manager

The Mercure Bergamo Centro Palazzo Dolci is an elegant 4-star hotel in the center of lower Bergamo. Consisting of 92 elegantly designed rooms, where attention to detail and the bright colors of the furnishings blend with the most modern hospitality amenities, such as free WiFi, safe, LCD TV, creating a welcoming and sophisticated atmosphere.

Opposite to Papa Giovanni Congress Center and very close to Donizetti Theater, 300 meters from the train station and in front of the bus station, makes it a convenient point also for business travelers. Just 50 km from Milan, Orio al Serio international airport has millions of passengers every year and is one of the main airports for low-cost airlines.

Sentierone walk takes you to the lovely upper town; 6 km of 16th century walls, medieval charm with unchanged flavor, theaters, museums make Bergamo alta a historical jewel and an art and music venue.

Hotel extras

Free WIFI throughout the property
Bar open 7/7, perfect setting for a business cocktail
Near the bus station with direct connections to Orio al Serio
ALLSAFE-certified hotel
Continental/international breakfast

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
Public indoor parking (nearby) Paying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PM Paying
Dry cleaning / Ironing Paying
Porter

Breakfast Paying
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 07:00-23:30
- Opening hours : Week-end 07:30-23:00

Bicycles rental Paying

Self service business centre
Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 bergamo
italy

Tel: +39035227411

Fax: (+39)035/218008

Contact email :

Check-in from 14h00

Check out up to 12h00

ATB : 1 AIRPORT STAZIONE TRENI BERGAMO
CITTA' ALTA : 1 CITTA'ALTA STAZIONE TRENI BERGAMO

By plane
MILANO LINATE AIRPT At 40km / 24.86 miles
By plane
MILANO MALPENSA At 80km / 49.71 miles
By plane
ORIO AL SERIO At 5km / 3 miles
By car
BERGAMO At 4km / 2.49 miles
By train
ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodation(s)

92 elegantly designed rooms, where attention to detail and the furniture bright colours blend with the most modern hospitality comforts, such as free WiFi, safe, LCD satellite TV, creating a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 2 Single beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Direct dial telephone

Privilege Room with double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege Room with twin beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 1 single bed

Max. number of persons: 1
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Direct dial telephone

Our restaurants and bars

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

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Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Good location, friendly staff and lovely room.

Tanja Solo - 10/06/2021 Confirmed reviews ALL

Had a great experience, staff were very friendly and room was amazing. Also location of the hotel was great.

Needs modernised

Mark M. Couples - 04/10/2020 Confirmed reviews ALL

Very friendly and pleasant staff but hotel was let down by damaged and old furniture in the room. Bathroom flooring needed replaced.

Old, ugly and very poorly maintained

Grzegorz Couples - 27/09/2020 Confirmed reviews ALL

An old and ugly hotel with very poor maintenance. No go and the last stay of mine in Mercure

Calm andwell located- friendly staff

Luc G. Couples - 28/07/2020 Confirmed reviews ALL

Short stay in couple in bergamo

Dear Luc g., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bergamo Centro Palazzo Dolci

Very poor service

Jp Business - 20/07/2020 Confirmed reviews ALL

I know it is challenging time for all of us. I have been very disappointed by welcome itself, not receiving drink as expected (as per ALL Accor status), breakfast very poor, even "continental solution" or room service would be more classy or **** style and definitely not 10€ value. I have been recommended to stay in NH or Excelsior, especially for more than 1 night. I have chosen Mercure due to over all good experience from the past. But obviously each city, country might be a reason for different customer approach and quality. I have to come 3-4 times more till end of the year 2020, but will stay somewhere else. Pity...

Bad experience

Pathfinder145209 Business - 02/07/2020 TripAdvisor review

The room was not really clean, the mirrors dirty - the aircondition didn't work and the best was, that in the fridge of the minibar was an opened, half-full fruit-juice, which was mildewy, means this juice was there for weeks/months !!!

Philip B. Friends - 18/03/2020 Confirmed reviews ALL

Due to coronavirus I had to cancell my bookings 9-11march.. I am offended because i receive only 1 night refund.....sorry....flights were cancelled the same day 9 march...can you imagine how hurt i am....Thank You

Dear philip B., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Great Option in Sestriere.

Gustavo Couples - 02/03/2020 Confirmed reviews ALL

+ Very close to the Station and to Services in the lower city.

Anonymous Couples - 01/03/2020 Confirmed reviews ALL

Very comfortable stay but some of the decor is a little tired

Very nice stay

Sanjay K. T. Business - 22/02/2020 Confirmed reviews ALL

A very warm welcome and humble staff. Only I missed due to early departure i.e. 6:00 am

Can be better

vasilikia2016 21/02/2020 TripAdvisor review

I stay lot of years to this hotel.Now is time to renovate it.Carpets on the corridor are dirty.Rooms are clean.Position is super.Breakfast have to improove.Coffe and capuccino from the automatic machine, not good and they don't serve coffe from the bar machine.Unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Very good location, very good reception service, not clean enough, breakfast should be improved as variety and organization(for quite some time we’ve been waiting for plates and food since everything was finished)

Good hotel in great location

Tom Couples - 19/02/2020 Confirmed reviews ALL

Great stay at the Mercure Bergamo with great staff on reception and rooms with a balcony, only downside was the very poor breakfast with having to wait for tables to be cleared and ask for everything at the buffett ie No Bread, Plates, Glasses, Bowls, Ham, Cheese....the list goes on. Very poor

Perfect spot, always helpful staff

C. C. Families - 18/02/2020 Confirmed reviews ALL

Excellent

well located

Julio R. Business - 15/02/2020 Confirmed reviews ALL

very nice stay but small things could improve

Good location

Alistair D. Business - 10/02/2020 Confirmed reviews ALL

3 night business trip. Hotel was clean although the decor in my room #120 could do with a refresh. All the staff were very attentive and polite. The bar area could be better i.e. more open, felt like I was stuck in a corner

Dear Alistair d., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Fairly nice hotel

Roy S. Couples - 08/02/2020 Confirmed reviews ALL

Good stay, pleasant staff. Our bed sheets either hadn't been changed or accidentally changed with dirty ones as they were visibly dirty; reception staff arranged for these to be replaced soon after we advised them. Room was decent enough. Complimentary soft drinks were ideal.

Is not a 4 starts hotel

Marta Business - 08/02/2020 Confirmed reviews ALL

Service didn’t correspond to a 4* stars hotel at all. One day they asked us to finish and leave breakfast place before end time , when usually in other hotels propose you to take more food or coffee.. at the end time. First day they didn’t clean rubbish from the previous customer and I needed to ask for it. Regarding decoration , the carpet of corridors is quite old and dirty.

Dirty Carpet and Smelly Room

Jose G. Families - 05/02/2020 Confirmed reviews ALL

carpet needs to be changed asap. my room has some huge stains all over the floor. it makes the room smelly. the safe was looked and i asked for help that it never came. the shower was broken and did not hold to the post, so we have to take shower holding it.

February Trip

josegrecco 05/02/2020 TripAdvisor review

Overall, the carpet needs to be replaced. My room has stains all over the floor. There was also something extremely smelly, that I guess was coming from the carpet. The safe was looked, I request to be open but anybody came. The shower did not hold to the post so we need to take shower holding it the entire time. I have to say that staff at the reception was always very friendly and willing to help in any occasion.

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