Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating 4.2/5 1,466 reviews

Mercure Bergamo Centro Palazzo Dolci
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+ 15 Services
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Room 1

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Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121
bergamo
italy

Tel: +39035227411

Fax: (+39)035/218008

Check-in from 14h00

Check out up to 12h00

  • ATB :  1 AIRPORT STAZIONE TRENI BERGAMO

  • CITTA' ALTA :  1 CITTA'ALTA STAZIONE TRENI BERGAMO

  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5km / 3 miles

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR L'ACCADEMIA

Non contractual photo

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,466 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,489 reviews

Calm andwell located- friendly staff

Customer review rating 4.2/5

Luc G. Couples - 28/07/2020 Confirmed reviews ALL

Short stay in couple in bergamo

Dear Luc g., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bergamo Centro Palazzo Dolci

Very poor service

Customer review rating 4.2/5

Jp Business - 20/07/2020 Confirmed reviews ALL

I know it is challenging time for all of us. I have been very disappointed by welcome itself, not receiving drink as expected (as per ALL Accor status), breakfast very poor, even "continental solution" or room service would be more classy or **** style and definitely not 10€ value. I have been recommended to stay in NH or Excelsior, especially for more than 1 night. I have chosen Mercure due to over all good experience from the past. But obviously each city, country might be a reason for different customer approach and quality. I have to come 3-4 times more till end of the year 2020, but will stay somewhere else. Pity...

Bad experience

TripAdvisor rating 4.0/5

Pathfinder145209 Business - 02/07/2020 TripAdvisor review

The room was not really clean, the mirrors dirty - the aircondition didn't work and the best was, that in the fridge of the minibar was an opened, half-full fruit-juice, which was mildewy, means this juice was there for weeks/months !!!

Customer review rating 4.2/5

Philip B. Friends - 18/03/2020 Confirmed reviews ALL

Due to coronavirus I had to cancell my bookings 9-11march.. I am offended because i receive only 1 night refund.....sorry....flights were cancelled the same day 9 march...can you imagine how hurt i am....Thank You

Dear philip B., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Great Option in Sestriere.

Customer review rating 4.2/5

Gustavo Couples - 02/03/2020 Confirmed reviews ALL

+ Very close to the Station and to Services in the lower city.

Customer review rating 4.2/5

Anonymous Couples - 01/03/2020 Confirmed reviews ALL

Very comfortable stay but some of the decor is a little tired

Very nice stay

Customer review rating 4.2/5

Sanjay K. T. Business - 22/02/2020 Confirmed reviews ALL

A very warm welcome and humble staff. Only I missed due to early departure i.e. 6:00 am

Can be better

TripAdvisor rating 4.0/5

vasilikia2016 21/02/2020 TripAdvisor review

I stay lot of years to this hotel.Now is time to renovate it.Carpets on the corridor are dirty.Rooms are clean.Position is super.Breakfast have to improove.Coffe and capuccino from the automatic machine, not good and they don't serve coffe from the bar machine.Unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci
Customer review rating 4.2/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Very good location, very good reception service, not clean enough, breakfast should be improved as variety and organization(for quite some time we’ve been waiting for plates and food since everything was finished)

Good hotel in great location

Customer review rating 4.2/5

Tom Couples - 19/02/2020 Confirmed reviews ALL

Great stay at the Mercure Bergamo with great staff on reception and rooms with a balcony, only downside was the very poor breakfast with having to wait for tables to be cleared and ask for everything at the buffett ie No Bread, Plates, Glasses, Bowls, Ham, Cheese....the list goes on. Very poor

Perfect spot, always helpful staff

Customer review rating 4.2/5

C. C. Families - 18/02/2020 Confirmed reviews ALL

Excellent

well located

Customer review rating 4.2/5

Julio R. Business - 15/02/2020 Confirmed reviews ALL

very nice stay but small things could improve

Good location

Customer review rating 4.2/5

Alistair D. Business - 10/02/2020 Confirmed reviews ALL

3 night business trip. Hotel was clean although the decor in my room #120 could do with a refresh. All the staff were very attentive and polite. The bar area could be better i.e. more open, felt like I was stuck in a corner

Dear Alistair d., We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

Fairly nice hotel

Customer review rating 4.2/5

Roy S. Couples - 08/02/2020 Confirmed reviews ALL

Good stay, pleasant staff. Our bed sheets either hadn't been changed or accidentally changed with dirty ones as they were visibly dirty; reception staff arranged for these to be replaced soon after we advised them. Room was decent enough. Complimentary soft drinks were ideal.

Is not a 4 starts hotel

Customer review rating 4.2/5

Marta Business - 08/02/2020 Confirmed reviews ALL

Service didn’t correspond to a 4* stars hotel at all. One day they asked us to finish and leave breakfast place before end time , when usually in other hotels propose you to take more food or coffee.. at the end time. First day they didn’t clean rubbish from the previous customer and I needed to ask for it. Regarding decoration , the carpet of corridors is quite old and dirty.

Dirty Carpet and Smelly Room

Customer review rating 4.2/5

Jose G. Families - 05/02/2020 Confirmed reviews ALL

carpet needs to be changed asap. my room has some huge stains all over the floor. it makes the room smelly. the safe was looked and i asked for help that it never came. the shower was broken and did not hold to the post, so we have to take shower holding it.

February Trip

TripAdvisor rating 4.0/5

josegrecco 05/02/2020 TripAdvisor review

Overall, the carpet needs to be replaced. My room has stains all over the floor. There was also something extremely smelly, that I guess was coming from the carpet. The safe was looked, I request to be open but anybody came. The shower did not hold to the post so we need to take shower holding it the entire time. I have to say that staff at the reception was always very friendly and willing to help in any occasion.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Very good hotel

Customer review rating 4.2/5

D. Couples - 29/01/2020 Confirmed reviews ALL

Location is excellent, just between the central station and city center. The room was OK with good equipment and good size. The breakfast is really good, I liked very much the croissants with cream.

lower than expected

Customer review rating 4.2/5

Luis Couples - 27/01/2020 Confirmed reviews ALL

The room bathroom was with problems on painting spetialy on the ceiling. and walls

Dear Luis Filipe M., Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direzione Mercure Bergamo Centro Palazzo Dolci

very poor service

TripAdvisor rating 4.0/5

Extraordinary587784 22/01/2020 TripAdvisor review

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor. Assistance to find local transportation was poor and satisfaction for simple service (early breakfast) war vary poor too. Cleanliness of the room was not adequate .

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci
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