Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.1/5 1,214 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Single beds

Photo out of - Standard Room with 2 Single beds

Standard Room, maximum comfort! Sleeps two guests in twin beds and features air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Exclusive comfort room with air conditioning, LCD TV Sat 32"+, free WiFi, safe, minibar with soft drink offered, Nespresso coffee machine, wide courtesy product line. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Discover our Privilege Room and its exclusive comfort! 32" LCD satellite TV, free WIFI, safe, minibar with free soft drinks, Nespresso coffee machine, wide range of courtesy products. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

This room is perfect if you are traveling alone! A comfortable single bed, air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park
  • BGY Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 92 rooms
  • 6 rooms for people with reduced mobility
  • 83 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Well-being

Fitness center

  • On site
  • Sauna room Additional charge
  • Turkish Steambath Additional charge
  • Near the property

  • Parking pricing: 15.00 € 15 EUR Per day

BAR L'ACCADEMIA

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Bar for hotel customers only

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our buffet breakfast, enhanced with typical Bergamese specialties, will delight the most demanding taste buds. Ask our staff if there is anything you need to ensure you have a good stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,214 reviews

Customer review rating 4.5/5

Elizabeth R. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Katharina J. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Martin B. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Jan E. Q. Business - Confirmed reviews ALL

Customer review rating 4.5/5

David L. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Katharina J. Business - Confirmed reviews ALL

Unfortunatetly, the warm water was not working that day.

Customer review rating 3.5/5

Martin B. Families - Confirmed reviews ALL

Very friendly and professional staff. The room was ok. Shower made a lot of whistling noice in certain temperature. Bidet was not functional. Requested 2x single bed was not setup.

Customer review rating 0.5/5

Jan E. Q. Business - Confirmed reviews ALL

Breakfast not ready 6:30 as promised, the other day tables so full of plates and dish at nobody could sit down , no hot water in shower..

Customer review rating 4.5/5

David L. Couples - Confirmed reviews ALL

Good welcome. Great location which was easy to find. Friendly and helpful staff. Easy walking distance to the old town. A great hotel for a visit to the town.

Customer review rating 3.5/5

Marina T. H. Couples - Confirmed reviews ALL

The hotel is comfortable and our room had a nice layout. Your staff is friendly and breakfast is good. However, the temperature in our room did not get lower than 24 degrees Celsius and we woke up sweating at night. After our complaint, the staff told us that the airconditioning was turned off due to the season. They advised us to open the window for cooling the room. Besides the fact that this was not effective, it meant noise, bad smell and mosquitos in the room. For us the decision to turn off the airconditioning because of the season is incomprehensible, given the outer temperatures in Bergamo during our stay. This is the reason for the lower rating.

Customer review rating 5.0/5

Aisling G. Couples - Confirmed reviews ALL

I have stayed here before. It’s a really comfortable hotel and would recommend it.

Customer review rating 3.0/5

Brigette K. Couples - Confirmed reviews ALL

It is well located to the train station. The room I stayed in and corridors that led to it were in need of a refresh and new floors. The room had a strange smell, not overwhelming but it was definitely there. It’s an old building that feels like it - not in a good way. I would recommend someone from the hotel management staying in the hotel for a few days. Observe the details as a regular guest, you’ll understand.

Customer review rating 2.5/5

Alvin G. Solo - Confirmed reviews ALL

People and shower us nice ass is breakfast but rooms are old and tired still using carpet and dust gathering headboard and needs updating

Customer review rating 0.5/5

Simon V. Families - Confirmed reviews ALL

DIRTY, NO AC, and POOR bed

Customer review rating 4.5/5

Anne G. Families - Confirmed reviews ALL

Better than expected. Well located. Very comfortable beds. Breakfast was very nice. Staff friendly and helpful.

Customer review rating 4.0/5

Tine W. Solo - Confirmed reviews ALL

The room was clean and spacious. No aircondition as it is october so a bit warm. Breakfast was ok. Helpfull staff.

Customer review rating 0.5/5

Gregory W. Business - Confirmed reviews ALL

Unbearably hot due to air conditioning not working. Got no sleep which affected my business meeting the next day. Very disappointing.

Customer review rating 2.5/5

Mairead C. Solo - Confirmed reviews ALL

I had mosquitos in my room constantly despite being afraid to open the doors in case theh got in! Air con or even a fan would have helped but staff were unhelpful on this tooic despite me showing my many horrible bites! No air con was a big problem!

Customer review rating 4.0/5

Anna V. Business - Confirmed reviews ALL

Great location and amazing view. The breakfast was very nice.

Customer review rating 2.5/5

Baptiste D. M. Business - Confirmed reviews ALL

I have stayed in over 30 different Accor properties ranging from Ibis to Fairmont, this is the first time I have been told AC is not available due to a “management decision”. O consider this unacceptable for a 4 star property, in Italy, when the temperature inside the rooms is 26c! Upon asking at the reception, I was sent away and told to “open my window”, and that there was nothing that could be done, that AC is switched off from September onwards. This really impacted my comfort during the stay, considering I was in Bergamo for business, thus only using the room to sleep. I always intentionally look for Accor properties, but was disappointed as this is not up to the standard expected from 4 star Accor Hotels, and the service in response was also disappointing

Customer review rating 4.0/5

Sarah C. Solo - Confirmed reviews ALL

My room was spacious and comfortable, but there were small issues with broken equipment e.g. the shower was missing the handle to pull it out and turn it on. I worked out how to use it once I'd used the tap in the sink. The secondary shower nozzle was not properly attached so I was only able to use the main shower head.

Customer review rating 4.5/5

Keith S. Couples - Confirmed reviews ALL

We have stayed at this hotel several times the staff on reception are friendly and helpful. We had a bulb missing in bathroom which they sorted (after asking 3 times) The bathroom fittings are excellent, but the black tiles make room look dull

Customer review rating 2.5/5

Carl F. M. E. Business - Confirmed reviews ALL

1. Aircondition u/s 2. I went down for breakfast. I was told it closed 10:00. I came down 09:50. I had to take the breakfast up to my room with a tray. I could not even sit at a table. It is very unusual that a guest can’t sit after the buffee has closed. With 100+ days a year in hotels, over the last 15 years, I speak out of experience. Either close the breakfast at 09:30 and let the guest stay, or close it 10:00 and let the guest stay until they have eaten their food. It’s ok to start clean with guests still eating.

Customer review rating 2.5/5

Dafni P. Business - Confirmed reviews ALL

Great location, great breakfast, overrated for what it offers. The room had spider nets.

Other web-users rate our hotel

  • 1,421 reviews 9.2/10 Location
  • 1,683 reviews 7.4/10 Room
  • 1,112 reviews 7/10 Service
  • 33 reviews 7.7/10 WiFi
  • 1,047 reviews 7/10 Breakfast
  • 892 reviews 7.7/10 Comfort
  • 600 reviews 7.2/10 Cleanliness
  • 384 reviews 4.9/10 Food

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