Mercure Bergamo Centro Palazzo Dolci

Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.0/5 437 reviews

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Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

ALLSAFE approved hotel

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 Bergamo



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5km / 3 miles

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS:45.692409, 9.672681

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park


At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our accommodation(s)

92 elegantly designed rooms, where attention to detail and the furniture bright colours blend with the most modern hospitality comforts, such as free WiFi, safe, LCD satellite TV, creating a welcoming and sophisticated atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  437 reviews

TripAdvisor Rating  4.0/5  1,563 reviews

Good location

Customer review rating 4.0/5

Brian Couples - Confirmed reviews ALL

Satisfactory stay. even if parking available only on public parking nearby.

Almost perfect

Customer review rating 4.5/5

Alin H. Couples - Confirmed reviews ALL

The hotel is well located, quiet and cozy. The staff is helpful and nice. The only thing that was not so perfect was the coffee milk provided in the room that was actually cheese :) and the shower head that needs replacement.

Very good hotel

Customer review rating 5.0/5

Diana Families - Confirmed reviews ALL

Like always, a Mercure hotel with very good services and perfect location in Bergamo- close to city center- Citta Alta, Citta Bassa,, to railway station, bus station. The room is very nice and coffee/tea facilities, nespresso machine. Good quality breakfast, friendly and professional staff. Always in Centro Palazzo Dolci when we'll stay in Bergamo.

Air conditioner did not work and was fixed 1h before checkout

Customer review rating 1.0/5

Amrita K. Families - Confirmed reviews ALL

We checked in to Mercure Bergamo at 3am after a very delayed flight, with our baby. The air conditioning did not work in the room that we were given, and clearly it was not working at all as the room was extremely hot when we arrived - there is a heatwave and we had to sleep with our baby in a hot room that we paid 145€ for. The concierge kept saying that he is not a technician and his solution was to open the windows. So we had lots of traffic noise which was quite loud, a lot of light from the street, and some insects to give us company. This was a ridiculous situation for a hotel from a trusted brand. The concierge in the morning blamed us for not closing the windows properly, apparently that's why the AC doesn't work, if windows are not closed tightly. How on earth is the guest supposed to know this, when the night concierge didn't and actually opened the windows for us! I made an email complaint before I slept and also to the reception before checkout, but one week later I'm yet to receive any response from anyone about the complaint. No discount or other compensation was offered for our terrible night. The location is good, the breakfast is standard hotel fare, nothing special.

Good location and unforgettable view of the" Citta Alta" from our room

Customer review rating 4.5/5

Pauline B. :. Couples - Confirmed reviews ALL

Recommended... 5 minutes walk from train/ bus station. From our room we had the most wonderful view of the "Citta Alta" especially unforgettable at night time. Clean and comfortable room with a very modern setting. Breakfast was fresh and full of food options to choose from . Stuff friendly and helpful.

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Other web-users rate our hotel

  • 750 reviews 9.4/10 Location
  • 910 reviews 6.3/10 Room
  • 586 reviews 7.3/10 Service
  • 21 reviews 7.9/10 WiFi
  • 490 reviews 6.6/10 Comfort
  • 478 reviews 7.6/10 Breakfast
  • 356 reviews 4.8/10 Cleanliness
  • 135 reviews 5.8/10 Food

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