Mercure Bergamo Centro Palazzo Dolci 4 stars

Very good location, very good reception service, not clean enough, breakfast should be improved as variety and organization(for quite some time we’ve been waiting for plates and food since everything was finished)

Great stay at the Mercure Bergamo with great staff on reception and rooms with a balcony, only downside was the very poor breakfast with having to wait for tables to be cleared and ask for everything at the buffett ie No Bread, Plates, Glasses, Bowls, Ham, Cheese....the list goes on. Very poor

Excellent

very nice stay but small things could improve

3 night business trip. Hotel was clean although the decor in my room #120 could do with a refresh. All the staff were very attentive and polite. The bar area could be better i.e. more open, felt like I was stuck in a corner

Good stay, pleasant staff. Our bed sheets either hadn't been changed or accidentally changed with dirty ones as they were visibly dirty; reception staff arranged for these to be replaced soon after we advised them. Room was decent enough. Complimentary soft drinks were ideal.

Service didn’t correspond to a 4* stars hotel at all. One day they asked us to finish and leave breakfast place before end time , when usually in other hotels propose you to take more food or coffee.. at the end time. First day they didn’t clean rubbish from the previous customer and I needed to ask for it. Regarding decoration , the carpet of corridors is quite old and dirty.

carpet needs to be changed asap. my room has some huge stains all over the floor. it makes the room smelly. the safe was looked and i asked for help that it never came. the shower was broken and did not hold to the post, so we have to take shower holding it.

Overall, the carpet needs to be replaced. My room has stains all over the floor. There was also something extremely smelly, that I guess was coming from the carpet. The safe was looked, I request to be open but anybody came. The shower did not hold to the post so we need to take shower holding it the entire time. I have to say that staff at the reception was always very friendly and willing to help in any occasion.

Location is excellent, just between the central station and city center. The room was OK with good equipment and good size. The breakfast is really good, I liked very much the croissants with cream.

The room bathroom was with problems on painting spetialy on the ceiling. and walls

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor. Assistance to find local transportation was poor and satisfaction for simple service (early breakfast) war vary poor too. Cleanliness of the room was not adequate .

As I have already informed you, I had booked 2 nights at your hotel for a standard tween room. I thought it was obvious that the reservation was for 2 persons and to my big surprise I saw that it was for one person! To my question how I could add a second person into the same TWEEN room, The answer was 60 euros!! I just wonder if ti is not too high this price for adding a second person in MY TWEEN BED ROOM! It is likely unfair to pay almost 50% the price of the SAME room just because I -as usually- thought that the tween room was fo two persons! (Otherwise why no to prefer a double bed?) Anyway, the two prices written at ACCOR /TRIPADVISOR site were almost the same, so I can’t really understand this overpricing policy! Finally I came to your hotel, I got a room without heating and with a terrible fresh painting smell (when I referred it to the reception the following day they told me that I should inform them in the morning and not in the evening and that there was not any other available room). AND I PAID THIS EXTRA AMOUNT, although the first night the man at the reception (Vittorio) told me that the extra fee would be 40 euros (breakfast included). For all these reasons I am quite unsatisfied by your hotel and I feel very sorry that I have persuaded my friends to change their booking to another hotel and come to yours (six people for three nights) since I had the best opinion on the Mercure Hotels world wide, as I stayed several times at he Ismaelia Mercure hotel...

Daily request for mini bar to be filled. Failed. Unhelpful waiting staff. Un higenic dining room. Running out of food for breakfast, daly.

your hotel was perfect but your breakfast was very disappointing for a breakfast in italy ??? no eggs on plate you can orde rno omelettes no fresh orange juice pancakes thant you can't eat because so dry ne fresh bread no different kind of bread just one cake for everyone no choice of cheese it s not the first time that i was in mercure hotel iwas in marseille in amsterdam you have to adjust this because it s not corresponding to your level hotels