Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.1/5 1,212 reviews

Best price
guarantee
Mercure Bergamo Centro Palazzo Dolci - Image 1
Mercure Bergamo Centro Palazzo Dolci - Image 2
Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Single beds

Photo out of - Standard Room with 2 Single beds

Standard Room, maximum comfort! Sleeps two guests in twin beds and features air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Exclusive comfort room with air conditioning, LCD TV Sat 32"+, free WiFi, safe, minibar with soft drink offered, Nespresso coffee machine, wide courtesy product line. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Discover our Privilege Room and its exclusive comfort! 32" LCD satellite TV, free WIFI, safe, minibar with free soft drinks, Nespresso coffee machine, wide range of courtesy products. Newspaper on request at reception.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

This room is perfect if you are traveling alone! A comfortable single bed, air conditioning, LCD TV with satellite and Sky channels, free WIFI, safe, direct telephone line, minibar, tea and coffee maker and hair dryer.

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park
  • BGY Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 92 rooms
  • 6 rooms for people with reduced mobility
  • 83 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Well-being

Fitness center

  • On site
  • Sauna room Additional charge
  • Turkish Steambath Additional charge
  • Near the property

  • Parking pricing: 15 EUR 15 EUR Per day

BAR L'ACCADEMIA

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Bar for hotel customers only

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our buffet breakfast, enhanced with typical Bergamese specialties, will delight the most demanding taste buds. Ask our staff if there is anything you need to ensure you have a good stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,212 reviews

Customer review rating 5.0/5

Robin R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Pawel K. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Evgenia B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jacqueline G. Families - Confirmed reviews ALL

Customer review rating 4.5/5

John P. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Teasdale P. Business - Confirmed reviews ALL

Was assigned my allocated room at check in (111) and went up to enter the room, at which point I found another guest in there. Returned downstairs to discuss with the manager on duty who advised that the hotel is overbooked and allocated another room (106). I entered the room and freshened up after my journey and went to head out for dinner. In opening the door I noticed it was sticking and wouldn’t shut behind me. As it turned out the entire door frame on the lock side had been damaged consistent with the door being broken into. I returned downstairs and advised the duty manager and putting 2 and 2 together it became apparent that the guest placed into my allocated room 111 was previously allocated 106 and the front desk gave them that room. Then played down the seriousness of the issue including such things as fire egress (the door deal was also damaged and sticking, I was worried about not being able to get out in an emergency). The duty manager advised that the maintenance manager had been called but had gone home. I was offered a refund, because no other hotels were available. I called my corporate travel company and there were no other suitable hotels in the area and I had no choice but to take the damaged room. The house maid and another member of staff made a temporary fix on the door with panel pins and sealer material. The worst thing was that the duty manager down played a serious issue and treated me with little respect or consideration.

Customer review rating 5.0/5

Robin R. Couples - Confirmed reviews ALL

Great Hotel in a good position for travellers, Have used many times and will do again.

Customer review rating 4.5/5

Pawel K. Couples - Confirmed reviews ALL

Everything at the hotel was fine. The only issue was that the breakfast staff couldn’t keep up with clearing the tables and replenishing the buffet, even though there weren’t that many guests.

Customer review rating 4.5/5

Evgenia B. Couples - Confirmed reviews ALL

Great location. Great breakfast. Clean room but noisy as it was on the first floor and faced the street.

Customer review rating 4.5/5

Jacqueline G. Families - Confirmed reviews ALL

I was here with my siblings on a four day trip to Bergamo. We really appreciated the convenience of this hotel, which was on the one bus route from the airport and also this route went up to the funicular for the old city. The staff were incredibly friendly and helped us with taxis and storing our luggage and answering questions. I would definitely recommend staying here.

Customer review rating 4.5/5

John P. Solo - Confirmed reviews ALL

Check in smooth no problems. My first room was not upto standard problem easily solved new room very good. Breakfast was excellent great choice.

Customer review rating 2.0/5

Leanne R. Couples - Confirmed reviews ALL

We were on the first floor and our room was so noisy. The window didn't close fully and so you could hear people talking outside along with the very loud road. Our kettle didn't work and the tiny paper cups to make tea or coffee were disappointing. When I went to reception to mention the kettle issue the receptionist was on the phone and didn't acknowledge me so I left and reported the kettle later in the day.

Customer review rating 2.0/5

Zoltan F. Couples - Confirmed reviews ALL

The property is at a great location, easily accessible, and it was almost spotlessly clean! These are the positives. Everything else was abysmal. Starting with getting checked in - while receptionist taking a call. The room was convenient, well no free water, no membership recognition, missing lightbulb in the bathroom, the air vent was chocked with dust too. The AC worked but during the night was very loud and kept waking us up. In the morning we've discovered that the bath sink was blocked badly ( we did remove the plug in order to have better waterflow ) - this part i mentioned at checkout where the receptionist started to argue that it must have been the plug and we didnt pressed it down, where eventually I just said, " you can have a look yourself " purely mentioned only for the sake of the next guest in the room The bar was soulless but the girl who was running it for three hours (???) was very nice. Breakfast was shambolic and not worth the price. Went down at 720am after reading reviews to avoid it later, but even so it was still shocking. Hot food wasn't out. Dirty placements with no removals from previous diners, items not replaced and very poor quality. More so, as i am being dairy free due to allergy the only thing I was able to eat, the dairy free, prepacked yoghurt, toast with ham - due to no allergens were listed, nor any staff member being around. Not sure whats the point for paying for breakfast when no-one checks it.

Customer review rating 4.0/5

Joanne R. Families - Confirmed reviews ALL

Room was great - very clean and well equipped.

Customer review rating 5.0/5

Alex M. M. Families - Confirmed reviews ALL

well located, close to the centre of the city. Perfectly attended by the staff, and a comfortable room with good view to the città alta

Customer review rating 3.5/5

Radek G. Couples - Confirmed reviews ALL

People working at the desk should be more than just 1 person at the time. Flushing the toilet in my room was rather a sport discipline. Sometimes I had to flush the toilet 3 times, sometimes up to 7 times to make sure, everything gets flushed. Also the shower unfortunately is not perfect, I believe it doesn't seal well, after every showering I had a big puddle in front of it. Breakfast was very nice, but the big tea cups were missing for nearly 20-25 minutes.

Customer review rating 0.5/5

Christian M. Couples - Confirmed reviews ALL

Some of the ruddest and most arrogant staff I have come across, the place is a shithole

Customer review rating 3.5/5

Ana F. Families - Confirmed reviews ALL

I booked two rooms, and unfortunately both had bathroom issues. One had a very strong sewage smell coming from the bathroom. In the other, the bathtub drain was blocked, leaving almost knee-deep dirty water while showering. Besides being unpleasant, this created a slipping hazard. The water drained so slowly that the next person either had to wait or step into the previous person’s bath water. Bathroom cleanliness was also below expectations: colored hair conditioner left on the bathtub edge on the first day remained there throughout our stay, making the lack of proper cleaning particularly noticeable.

Customer review rating 4.0/5

Xavier M. Couples - Confirmed reviews ALL

Not the best mercure I have ever been but good enough for one night

Customer review rating 4.5/5

Elissamai B. Families - Confirmed reviews ALL

The room was good. The only issues I have is that the safe wasn't working and the door of the minibar was broken. As for the rest, the location was awesome, the staff were very diligent and friendly and the room itself was cozy.

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Other than location nothing is good. Staff is not friendly, daily room cleaning is very poor. Not enough staff to for fill up during breakfast. Not serving water in room even in premium rooms.

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

Good friendly staff, great location, plenty of choice at breakfast

Customer review rating 2.0/5

Nevena S. Business - Confirmed reviews ALL

I used this hotel several times in the past. No improvement for these years. Prices does not relate to the service any more. I have my remarks for cleanness, slow and not smiling receptionist (too occupied and alone, cannot even hear the question for more than 15 min). I would choose different hotel next time for my stay.

Customer review rating 4.5/5

Ferry W. Couples - Confirmed reviews ALL

The location of the hotel is bang on, close to the train station and the city. A lovely walk to the Citta Alta. Great breakfast and very friendly staffs.

Other web-users rate our hotel

  • 1,436 reviews 9.2/10 Location
  • 1,701 reviews 7.6/10 Room
  • 1,136 reviews 7/10 Service
  • 37 reviews 7.6/10 WiFi
  • 1,065 reviews 7/10 Breakfast
  • 893 reviews 8/10 Comfort
  • 602 reviews 7.4/10 Cleanliness
  • 394 reviews 5/10 Food

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Bergamo Hotels