Mercure Bergamo Centro Palazzo Dolci 4 stars

The Mercure Hotel in Bergamo is relatively well located in the lower part of the city and is just next to the central parking garage, which is convenient if you come by car. The hotel is clearly at the end of a cycle and is in need to renovation. We had to change rooms because the air conditioning in the first room did not work. In both rooms, as well as the hallways, wear is very visible on the walls, carpets, and door frames. Both bathrooms also had traces of mold on the ceilings. Otherwise, the rooms were clean. The price we paid made the hotel an overall good value for the money, but the hotel did not live up to the standard usually found in a Mercure establishment and was therefore disappointing.

It's not acceptable to be ask to pay additional taxes at the hotel because your web site tell "fee and taxes included" and "remaining to pay at the hotel: 0,00€"

Great staff. Lovely hotel. However, it was spoiled by a letter that was supposed to be delivered to me at the hotel. I emailed twice about the letter but when I arrived, I was told that the letter was returned to sender the day before. Very disappointed.

Our stay was quite satisfactory, although without surprises, because we had been there before. Our room spacious and clean, the breakfast buffet rich and varied, in a word everything was fine.

1. Room condition weak- broken door, dust on furniture, 2. Pure breakfast. Every time lack of something. No vegetables. 3. Welcome drink it was water

Great location. Near to station, bus stop and major attractions. Hotel desperately needs renovation. Rooms are old, broken furnitures etc. There was clogged sink in my room and staff did nothing about it because of the weekend. Nice and helpful staff at the front office and good breakfast. Once it’s renovated it could be called 4-stars hotel.

in room 319 (or 324 i don't remember exactly) the airconditioning is leaking (in front of the bathroom door) the carpet is wet and there is mold odour personell is nice and helpfull

The hotel has very good location and my overall satisfaction would be 10/10 if not some weird pre-authorization still blocked on my credit card. I paid for my entire stay on arrival so I don't understand the policy of additional pre-authorization done on the very same day. It's been already 5 days and it is still not released.

Well located hotel, close to the train station and many restaurants. Really big and spacious room and bathroom.

The hotel has a practical location, next to a public parking and walking distance to good cafes. It is also easy to go to the Città Alta by bus or funicular. The staff is very nice and helpful, but the hotel needs an update in some of the rooms. We were assigned to a room in which the bed's metal spring base was broken on one side, so the bed was uneven. They moved us to another room where the AC didn't work. We finally got a room where everything was OK. During the process the reception staff was very helpful and tried their best to solve the issues.

We’ve been giving an extremely warm room where the a/c didn’t work. Very helpful staff at the reception promptly changed the room for us. The second room was also very warm and the a/c was only making noise being ineffective on its function. Both rooms were on a very poor cleaning condition…. Several stains all over the carpets, chairs and walls. Far from what Mercure usually is.

I had a nice stay at the hotel. The staff was friendly and helpful. Executive room I booked despite being on the attic was comfortable and spacious. There were free soft drinks in the mini bar and nespresso machine. Breakfast was affordable with good selection of food and beverages

Had a great experience, staff were very friendly and room was amazing. Also location of the hotel was great.

Very friendly and pleasant staff but hotel was let down by damaged and old furniture in the room. Bathroom flooring needed replaced.

An old and ugly hotel with very poor maintenance. No go and the last stay of mine in Mercure