Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.6/5 1,020 reviews

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Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,020 reviews

TripAdvisor Rating  4.5/5  3,891 reviews

Certificate of excellence 2023

Will be back

Customer review rating 5.0/5

Dina Families - Confirmed reviews ALL

Very good service. So happy rooms got upgraded, too bad didnt get the chance to enjoy breakfast & welcome drink - not enough time. Will be back again!

Dear Ms/Mrs. Dina y., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Good stay

Customer review rating 5.0/5

Jimmy Families - Confirmed reviews ALL

We have a very good stay. The staffs were helpful dan give us well decorated room for our wedding anniversary. The swimming pool is nice with warm water. Definitely will come back again when we visit Bandung

Dear Mr. Jimmy W., Thank you for sharing such a great feedback on this site. It is pleasing to read that our team were able to delight you and your family and make your stay filled with great memories. In the meantime, we would like to congratulate on your wedding anniversary again, wishing you lots of happiness and joy together. We really look forward to celebrate many more anniversary with you and your family. Kind regards, Engkun Kurnia General Manager

Comfortable stay for our families and known good for services

Customer review rating 4.5/5

T. Families - Confirmed reviews ALL

Comfortable stay for our families and known good for services

Dear Mr. Brozti T., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Pleasant Stay

Customer review rating 4.5/5

Rifki Families - Confirmed reviews ALL

Warm greetings by front office. Quick extra bed request fulfillment. Fast delicious in-room dining experience.

Dear Mr. Rifki P., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Well located

Customer review rating 3.5/5

Vincent Y. Families - Confirmed reviews ALL

Everything is good but I don't give 10 because we order food from room service and the food (Fish and Chip) is cold, not fresh cooked.

Dear Mr. Vincent Y. Gan, First of all, please allow me to thank you for staying with us on your recent visit to Bandung. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I would like to sincerely apologize for the unpleasant experience during your stay. Your comment has been duly passed to all Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. Once again, thank you for your kind feedback, we do hope that we will have opportunity to welcoming you back to our hotel in the near future and show you the true Grand Mercure Bandung experience.. Yours sincerely, Engkun Kurnia General Manager

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Other web-users rate our hotel

  • 189 reviews 8.5/10 Location
  • 623 reviews 8.4/10 Room
  • 658 reviews 9.4/10 Service
  • 8 reviews 7.6/10 WiFi
  • 333 reviews 8.5/10 Amenities
  • 329 reviews 8.4/10 Cleanliness
  • 329 reviews 8.4/10 Breakfast
  • 240 reviews 9.6/10 Pool

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