The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,360 reviews

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The Como Melbourne - Image 1
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,360 reviews

TripAdvisor Rating  4.4/5  1,265 reviews

Customer review rating 5.0/5

Ariela P. Couples - Confirmed reviews ALL

For years, the Como has been our home hotel, whenever we come to Melbourne. The warm welcome from the management and staff, the pleasant atmosphere, the spacious and spotlessly clean rooms, the varied and delicious breakfast, the quiet yet central and convenient location, make it highly recommended.

Dear Ms. P., Thank you for such a heartfelt and generous review. We are truly honored to be your home hotel in Melbourne and delighted that each stay continues to be memorable. Your kind words about our team mean a great deal to us, and we will be sure to share your special mentions with Maya, Rakshya, Jarmila, Vivian, Alex, and the wider team. We sincerely appreciate your loyalty and look forward to welcoming you home again very soon. Warm regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Rick A. Families - Confirmed reviews ALL

Great hotel. Best location, great breakfast and the only downside is that it needs a renovation. It’s very tired however our experience there was not brought down by the physical appearance of the hotel.

Dear Mr. A., Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our location, breakfast, and overall experience. We appreciate your honest comments regarding the condition of the hotel and have noted them for future consideration. It’s great to know this did not detract from your stay, and we hope to welcome you back again soon. Warm regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Vanessa A. Couples - Confirmed reviews ALL

Had a beautiful relaxing swim, sauna and rest on the outdoor cushions.

Dear Vanessa, Thank you for your wonderful 10/10 review. We’re so pleased to hear you found The Como Melbourne clean and comfortable, and that you were able to enjoy a relaxing swim, sauna, and some downtime on our outdoor cushions. It’s lovely to know you had such a restful experience, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon for another relaxing stay. Warm regards, Scott Smith Front Office Manager

Customer review rating 0.5/5

Jody C. Families - Confirmed reviews ALL

Mix up of car parking. Lionel was extremely unprofessional. The manager told him to stand at the counter and go away. He refused and kept arguing at us. We told him we could maybe park one of our cars at our grandmas house who has terminal cancer to free up his car parking. He said that it is not his problem and that my husband is nice but not me. We were not abusive but asking to speak to a manager as we had travelled from Sydney and had confirmed twice in phone calls that we would have two car parks which wasn’t the case. Lionel’s service was totally inappropriate.

Hi Jody, Thank you for taking the time to share your experience, and please accept my sincere apologies for the distress caused during your stay. What you have described is extremely concerning and does not reflect the standards of professionalism, empathy, or respect that we expect from our team. I am very sorry that the situation regarding car parking was mishandled and, more importantly, that the interaction you experienced made you feel dismissed and disrespected — particularly after travelling from Sydney and receiving prior confirmation. The comments and behaviour you’ve outlined are unacceptable. This matter has been escalated to senior management and will be addressed formally. We take feedback of this nature very seriously and will ensure appropriate action and retraining is undertaken to prevent anything like this from happening again. I truly regret that this experience overshadowed your visit, and I apologise for the additional stress caused during what was already a challenging time for you and your family. Thank you again for bringing this to our attention. Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Paul A. Couples - Confirmed reviews ALL

Friendly and helpful staff, great location, large well appointed room

Dear Paul, Thank you very much for your wonderful 10/10 review and for taking the time to share your experience. I’m delighted to hear you enjoyed the friendly and helpful service from our team, along with our central location and spacious, well-appointed rooms. Your kind comments are truly appreciated and will be shared with the team as encouragement for the great work they do. We hope to have the pleasure of welcoming you back to The Como Melbourne again soon. Warm regards, Scott Smith. Front Office Manager

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Other web-users rate our hotel

  • 409 reviews 9.5/10 Location
  • 806 reviews 7.5/10 Room
  • 696 reviews 8.5/10 Service
  • 10 reviews 8.7/10 WiFi
  • 408 reviews 8.1/10 Comfort
  • 206 reviews 5.5/10 Cleanliness
  • 186 reviews 4.5/10 Amenities
  • 125 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.