Dear Joan, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our team welcoming and helpful throughout your stay. We sincerely apologize for the issues you experienced with the towel rail and the cleanliness of the bathroom ventilation grille. Your comments are appreciated and will be shared with our housekeeping and maintenance teams. Thank you once again for your valuable feedback and for choosing to stay with us. We appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Scott Smith Front Office Manager

Dear Lauren, Thank you for sharing your feedback. We are delighted you enjoyed our convenient location and friendly service. We will pass on your kind recognition to the team member you mentioned. We sincerely apologize for the cleanliness issue and the inconvenience caused by the bathtub. Your feedback is valuable and will be shared with our team for improvement. We look forward to welcoming you back for an even better stay. Kind regards, Scott Smith Front Office Manager

Dear Stephen, Thank you for your wonderful feedback and for your perfect score. We're delighted to hear that you had a fantastic experience at The Como Melbourne. It's wonderful to know that you found your room comfortable and enjoyed our convenient location. Your kind words about our team are especially appreciated. We're pleased that our staff were able to provide friendly, attentive service and help make your stay so enjoyable. Thank you for choosing The Como Melbourne. We look forward to welcoming you back again soon. Warm regards, Scott Smith Front Office Manager

Dear Andrew, Thank you for taking the time to share your feedback. I'm pleased to hear that, aside from the plumbing issue, you had an enjoyable stay with us. However, I sincerely apologise for the disruption caused by the loud plumbing noises, particularly during the night. We understand how important a good night's sleep is, and I can appreciate how frustrating it would have been to be woken multiple times. Thank you for bringing this to our attention. Your comments have been shared with our Maintenance team so the issue can be investigated and addressed. We appreciate your feedback and hope to have the opportunity to welcome you back to The Como Melbourne for a more restful stay in the future. Warm regards, Scott Smith Front Office Manager

Dear Robyn, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet expectations. In particular, I apologise for the cleanliness issues with your initial room and understand your disappointment at having to request a room change. While I'm pleased our team was able to assist and provide an alternative room, this is not the experience we aim to deliver. We also appreciate your comments regarding the overall condition of the hotel. Feedback such as yours is valuable as we continue to identify areas for improvement. Thank you for acknowledging the helpfulness of our staff, and please accept our sincere apologies that we were unable to provide a stay that would encourage a return visit. Warm regards, Scott Smith Front Office Manager

Dear Mia, Thank you for your wonderful feedback and for rating your stay so highly. We're delighted to hear that your birthday staycation with your daughter was such a memorable experience. It's fantastic to know that our team was able to assist promptly with your enquiries before arrival and that you enjoyed a seamless stay from start to finish. We're especially pleased that you enjoyed the upgrade to the apartment, along with the balcony, kitchen, lounge area, and spacious bathroom. It's also lovely to hear that the birthday treats were appreciated and that your daughter was thrilled with her rubber duckie. Creating special moments like these is something we love being a part of. Thank you for your kind words about the comfort of the room and the little extras that helped make your stay memorable. We truly appreciate your support and look forward to welcoming you and your daughter back for another staycation in the near future. Warm regards, Scott Smith Front Office Manager

Dear Neil, Thank you for your wonderful feedback and for rating your stay 90/100. We’re delighted to hear you enjoyed our rooms and facilities, especially the pool and sauna. We also appreciate your constructive comments regarding breakfast and the coffee options. Your feedback is valuable to us, and we’ll certainly share it with our team as we continue looking for ways to enhance the guest experience. We hope to have the pleasure of welcoming you back to COMO for another great stay. Kind regards, Scott Smith. Front Office Manager

Dear Jacob, Thank you for your wonderful feedback and for rating your stay so highly. We're delighted to hear that you were very happy with all aspects of your stay, from Reception and Room Service through to your overall accommodation experience. It is especially rewarding to know that your experience was so positive that you have already booked rooms for your next visit to Melbourne. Thank you for choosing The Como Melbourne and for your continued confidence in our hotel. We look forward to welcoming you back and providing another enjoyable stay. Warm regards, Scott Smith Front Office Manager

Dear Julie, Thank you so much for your wonderful 100/100 rating and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the comfort of your stay, our convenient location, and the facilities we have to offer. It’s especially lovely to know that our helpful team contributed to such a positive experience. We truly appreciate your kind words and are thrilled to hear how much you love COMO. We look forward to welcoming you back again for another enjoyable stay! Kind regards, Scott Smith. Front Office Manager

Dear Deborah, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your kind feedback to Lionel he was so happy to hear that you had a great time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Jayne, Thank you for taking the time to tell us about your experience at the The Como Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your feedback with our maintenance team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear David, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Marie, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Andrew, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Steven, We very much appreciate your comments regarding your stay at the The Como Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Scott Smith. Front Office Manager

Dear Lisa, Thank you for taking the time to share your feedback. We're pleased to hear that you found our team friendly and accommodating, and that you enjoyed the spaciousness of the Junior Suite, along with some of the room amenities such as the T2 teas. However, we're sorry to learn that the condition of the room did not meet your expectations. Please accept our apologies for the issues you encountered, including the odour, the condition of the furnishings and spa bath, and the bathroom design and maintenance concerns. We understand how disappointing it can be when a property does not reflect the positive memories of a previous stay. We appreciate your candid feedback regarding the presentation and condition of the hotel. Comments such as yours are invaluable as we continue to review opportunities to refresh and improve our facilities. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards, Scott Smith Front Office Manager

Dear Jane, Thank you for taking the time to share your feedback. I would like to sincerely apologise for your experience. It is clear there was a breakdown in communication during your stay, and I am very sorry for the frustration and disappointment this caused. Please accept my apologies for the condition of the room on arrival and the unpleasant odour issues you encountered. Unfortunately, the previous guest caused a minor flood in the bathroom after activating the spa jets before the bath had been filled with water. Our team was in the process of drying and treating the area to ensure it was fully resolved before the next arrival. However, the room should never have been released for occupancy while the drying equipment remained in place. I am following this up with the team to understand how this occurred and to ensure our procedures are being followed correctly. I completely understand your frustration and am sorry for the inconvenience and discomfort this situation caused. I have also reviewed the goodwill gesture that was offered during your stay and can confirm that your parking charges have now been fully refunded. In addition, I have arranged for a refund of 50% of your first night's accommodation. Both refunds have been processed, and you should see them returned to your account shortly, depending on your bank's processing times. Thank you again for bringing these matters to my attention. We genuinely value your feedback, and I am sorry that your stay did not reflect the standards we strive to deliver. I hope you will consider giving us another opportunity in the future so we can provide the level of service and experience that should have been delivered on this occasion. Warm Regards, Cory Norris-Jones General Manager - The Como Melbourne

Dear K., Thank you so much for your lovely feedback and for being a valued Gold ALL – Accor Live Limitless member. We’re really pleased to hear you enjoyed the location, spacious room and service from our team. It’s wonderful to know you also enjoyed your upgrade and welcome amenity, and we’re glad you appreciated our sustainability initiative. We look forward to welcoming you back again soon. Kind regards, Scott Smith Front Office Manager

Dear Ruth, Thank you for taking the time to share your feedback and for your positive rating. We are delighted to know that you enjoyed the spacious accommodation and had a pleasant experience with our team. We also appreciate your recommendations regarding the gym and hairdryers, and thank you for sharing these valuable suggestions with us. It was a pleasure having you stay with us, and we look forward to welcoming you back on your next visit. Kind regards, Scott Smith Front Office Manager