Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 1,913 reviews

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Pullman Melbourne Albert Park - Image 1
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Pullman Melbourne Albert Park - Image 4
65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM, 2 Queen Beds

Photo out of - CLASSIC ROOM, 2 Queen Beds

30 sq.m. vibrant & contemporary room featuring the innovative Pullman featherbed, 40" LCD TV, multimedia connectivity panel, i-docking station, stylish walk-in rain shower, Biggelow bathroom amenities, next generation comfort solutions.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

30 sq.m. contemporary room with a plush king bed or two single beds, 40" LCD TV, multimedia connectivity panel, free WiFi (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

  • Views:

    Lake View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Deluxe Suite offers spacious 52sq.m room, Pullman featherbed, 40" LCD TV, multimedia connectivity panel, free WiF (5mbps), stylish walk-in rain shower and contemporary furnishings. This room includes free access to indoor pool and gym.

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE ROOM, 1 King Size Bed, Lakeview

Photo out of - DELUXE ROOM, 1 King Size Bed, Lakeview

  • Views:

    Lake View

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 169 rooms
  • 2 rooms for people with reduced mobility
  • 169 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

29 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fit Lounge

  • On site
  • Sauna room

Sports and leisure

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 350 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 35 AUD 35 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

65 Queens Road, 3004 Melbourne

GPS:-37.85036, 144.979252

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 65 AUD 65 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Electric Vehicle Charging Station

Additional charge

Parking information

  • On site
  • Indoor parking
  • Private

  • Parking pricing: 35 AUD 35 AUD Per day

WINDOWS RESTAURANT

Photo out of - WINDOWS RESTAURANT

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Cooking style
Regional
Capacity
180
Accessibility
Accessible service
65 Queens Road, ALBERT PARK, 3004 Melbourne, Australia
Telephone +61 3 9529 4300
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Located in the heart of Albert Park, Windows Restaurant offers a premium dining experience that celebrates the very best of Victoria's rich culinary landscape.

Make the moments count at Mortimer's Bar. Rediscover this Melbourne address that's simultaneously chic and casual, where Melbourne-ians and travellers meet to create stories. Mortimer's Bar is known for its relaxed atmosphere and gin cocktails.

Swim laps in the heated indoor swimming pool or relax in the hot tub

Get your heart rate up in the recently refurbished fitness centre featuring new equipment and free weights. Don't forget to stretch after your workout in the studio!

With a spectacular lake backdrop and an extensive array of stylish event spaces, Pullman Melbourne Albert Park offers the ideal venue for elegant Melbourne weddings, accommodating up to 1,400 guests seated or 1600 cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,913 reviews

Customer review rating 3.0/5

Carmine D. F. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Duane S. Solo - Confirmed reviews ALL

Customer review rating 1.5/5

Katherine C. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Barry K. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Jin K. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Duane S. Solo - Confirmed reviews ALL

Very nice room on L8, never stayed that high before. Fantastic views. Great pool & sauna. Breakfast the only disappointment.

Customer review rating 1.5/5

Katherine C. Business - Confirmed reviews ALL

paid for early check in dropped my luggage in my room and left. Came back in the evening to find a pillow taken off the bed and left on the ottomon with its pillow case removed. I dis not do that.

Customer review rating 4.0/5

Barry K. Couples - Confirmed reviews ALL

travelling to Melbourne for a concert

Customer review rating 1.0/5

Jin K. Families - Confirmed reviews ALL

We had planned to spend some quality time at the hotel pool with our children, but unfortunately, the condition of the water was extremely disappointing. I would have felt more reassured if there had at least been a noticeable chlorine smell, as that might have suggested the pool was properly treated and maintained. However, the smell was quite unpleasant and, to put it bluntly, was closer to the smell of a public restroom than a swimming pool. What concerns me even more is that even the children noticed the unpleasant smell and complained about it. I believe this is a serious issue that the hotel should not overlook. I honestly felt terrible that I had chosen this hotel for our family stay, especially when one of the things we had been looking forward to was enjoying the pool together. It was a very disappointing experience.

Customer review rating 3.5/5

Randy G. Couples - Confirmed reviews ALL

Comfortable stay but little issues that shouldn't happen. I'm trying to work out if the "complimentary upgrade" was really an upgrade, winding up facing Queens Road and all the traffic noise, especially at night on the weekend. Also, the view to Albert Park is nice but in the afternoon, with the westerly sun, the room gets quite warm. If you supply a tv remote, please make sure it works properly for all tv functions (channel changing, volume, guide, etc). Although maintenance came and "fixed it", i still had to use the tv's control button for some functions. Room cleaning needs to check the pump bottle supplies as the shower gel was running out but it is difficult to tell from just looking at the bottle. Also, if there is a "spare" room card keeping the a/c running while we're out, please tell housekeeping to NOT remove it when they finish cleaning, especially as western facing rooms get very warm in the afternoons. You need to put signs on the two ev charging spaces that show "No parking except when ev is charging". Also, you might also put a sign on those spots to tell users to register with the concierge desk while charging so that the owner can be contacted if their car is charged and needs to be moved. (It was frustrating that there was someone who left their Tesla connected all day. He was part of an event being held in the hotel and didn't move his car until early evening. We were told there wasn't anything the hotel could do about it, hence my suggestion about signage. BTW please lose the red Tesla charge sign since you've removed the Tesla chargers and installed reasonable working chargers, which I do thank you for.) I understand your desire to control access through the ballroom entrance when there isn't an event on but, not having entry with a valid hotel access card is inconvenient, especially when coming back from the tram. You allow controlled access (via the green button) to exit but don't seem to allow controlled entry via the swipe. Overall, your staff are very friendly and helpful. Anthony (concierge) and Wyatt (bar staff) come to mind. Your front desk systems, however, seem to need some work as checkout was not simple and it took the lady a trip to the back office to organise. (I'm not sure what the problem was but she seemed to have issues with the system. You may need to discuss with Toot(?) for more details.)

Customer review rating 3.0/5

Nicola R. Business - Confirmed reviews ALL

Friendly service dealt with issues well

Dear Nicola R., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our service to be friendly and that our team addressed your concerns effectively. Your comments are invaluable in helping us to enhance our guest experience. We hope to have the opportunity to welcome you back to Pullman Melbourne Albert Park in the future. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 5.0/5

Joanne R. Families - Confirmed reviews ALL

Very pleasant stay.

Customer review rating 5.0/5

Benjamin N. Business - Confirmed reviews ALL

I need a full size king mattress to sleep (not 2 singles pushed together) and I received an upgrade in order to facilitate that. I loved the room that I was in and hope to have that room again next time. Jenny and Farshit were very accommodating and helpful.

Customer review rating 5.0/5

Helen R. Couples - Confirmed reviews ALL

Location was perfect for our function venue over at the Pavilion, room upgrade much appreciated and unexpected, all staff professional, helpful and friendly. Good breakfast, loads to choose from.

Customer review rating 4.5/5

Lincoln R. Business - Confirmed reviews ALL

Great views and good room service, with a couple of things to check I stayed at the Pullman Melbourne Albert Park for business last week. The views over Albert Park were a highlight and the room service food was very good. One thing worth checking was the television, which switched itself on at 11 minutes past the hour, every hour. In fairness, I didn’t report it to reception during my stay. I would fall back asleep and then forget about it, but it’s something the hotel should be aware of. There was also an alarm left set for 5 am. I could have checked it myself, but resetting alarms between guests would be a useful part of the room checks. Overall, an enjoyable stay with a couple of small things that could improve the experience.

Dear Lincoln R., Thank you for taking the time to share your experience at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed the stunning views over Albert Park and found our room service to be of high quality. Your positive remarks about these aspects of your stay are greatly appreciated. We also appreciate your constructive feedback regarding the television and the alarm issue you encountered. While we strive to ensure that all amenities function seamlessly, we understand that occasional oversights can occur. Rest assured, your comments regarding the television turning on hourly and the need for thorough checks of alarms between guests will be reviewed with our maintenance and housekeeping teams to enhance our service standards. Your insights are invaluable in helping us maintain our commitment to providing an exceptional experience for our guests. We encourage all guests to communicate any issues they encounter during their stay, as this allows us to address concerns promptly and ensure a comfortable environment. We are pleased to know that, overall, you had an enjoyable stay with us. We hope to welcome you back to Pullman Melbourne Albert Park in the future, where we will strive to provide an even better experience. Rieko Indra Room Division Manager

Customer review rating 0.5/5

Lee G. Families - Confirmed reviews ALL

As a platinum member about to make diamond, I’m extremely disappointed in the hotel charging me a deposit which doesn’t happen to Accor platinum members. Not only that it adds to the growing list of dissatisfaction of some of the other groups hotels behaviour and not answering multiple emails phone calls and call centre queries, Loyalty to me is extremely important as my mother is experiencing memories I hope after she isn’t here last a life time.

Customer review rating 0.5/5

Yongwook K. Families - Confirmed reviews ALL

Extremely disappointed with the service and handling of billing issues. My parking wasn't processed properly despite booking through the official All Accor channel, requiring extra hassle at the front desk. On top of that, I was double-charged for parking and have received zero response to my complaint for 4 days. Poor communication and unacceptable service recovery.

Customer review rating 4.5/5

Kim C. Solo - Confirmed reviews ALL

Very happy with all staff from.cleaners to maintenace to front desk, facilities (finding the sauna required asking for its apecific location)..it was unclear where it was located. Pillows were too soft for me The food the venue was varied and good and the bar next to.the lounge with a series of sized tv screens was well thought out. Enjoyed my stay

Dear Kim C., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our staff provided exceptional service and that you enjoyed the variety of food and the bar facilities. We appreciate your comments about the sauna's location and the pillows, as they will help us enhance our guests' experiences. We look forward to welcoming you back in the future. Rieko Indra Room Division Manager

Customer review rating 5.0/5

Swee Y. L. Couples - Confirmed reviews ALL

We booked our stay at Pullman Melbourne Albert Park to celebrate my boyfriend’s birthday and our anniversary, and the hotel made our experience truly unforgettable! We were pleasantly surprised by so many thoughtful gestures throughout our stay. Our room was upgraded, and we were welcomed with complimentary champagne and delicious desserts. Every little surprise meant so much to us, and words simply cannot express how happy and grateful we were! The room was incredibly comfortable, and all the staff were exceptionally friendly, warm and welcoming! The hotel’s location was also very convenient and close to the tram. We couldn't have asked for a better experience. Thank you, Pullman Melbourne Albert Park, for making our special occasions even more memorable! We will definitely choose to stay here again the next time we're back in Melbourne. Highly recommended! ❤️

Dear Swee Y. L., Thank you for taking the time to share your wonderful experience at Pullman Melbourne Albert Park. We are delighted to hear that your stay exceeded your expectations while celebrating such special occasions as your boyfriend's birthday and your anniversary. It is heartening to know that you appreciated the thoughtful gestures that were provided during your time with us. We strive to create memorable experiences for our guests, and I am thrilled that the complimentary champagne and desserts contributed to your overall enjoyment. Our team takes great pride in ensuring that every guest feels welcomed and valued, and your kind words about our staff will certainly be shared with them. We are pleased that you found your room comfortable and that the hotel's convenient location added to your experience. Being close to public transport is indeed a significant advantage for our guests, allowing for easy exploration of Melbourne. Thank you once again for your glowing recommendation. It would be our pleasure to welcome you back to Pullman Melbourne Albert Park for your future visits. We look forward to creating more unforgettable memories for you. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.5/5

Jiang R. Business - Confirmed reviews ALL

Rooms could do with an update

Dear Jiang R., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the condition of the rooms. We continuously strive to enhance our facilities, and your observations will be taken into account as we plan for future improvements. Your input is invaluable to us, and we hope to provide a more positive experience on your next visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.5/5

Benjamin J. L. R. Business - Confirmed reviews ALL

Regular guest, improved Customer Service evident, improved check in times, well done

Dear Benjamin J. L. R., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you have noticed improvements in our customer service and check-in times. It is our goal to ensure a seamless experience for all our guests, and your recognition of our efforts is greatly appreciated. We look forward to welcoming you back on your next visit. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 3.5/5

Matt B. Families - Confirmed reviews ALL

Friendly helpful very busy but overall was a comfortable and pleasant time.

Dear Matt B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our team friendly and helpful, and that you enjoyed a comfortable experience. We strive to provide a welcoming atmosphere for all our guests, and your comments are invaluable in helping us maintain our high standards. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 5.0/5

Jessica B. Couples - Confirmed reviews ALL

Overall it was a Fantastic Room with plenty of space, amenities and resources. Hotel was Well Located within walking distance of many places. Got the Delicious Breakfast as part of my booking and it was very good and made deciding where to eat easy. And the hotel had Great Amenities that were accessible and fantastic to use. Overall, 10/10 stay

Dear Jessica B., Thank you for taking the time to share your positive experience at Pullman Melbourne Albert Park. We are delighted to hear that you enjoyed the spacious room, convenient location, and the delicious breakfast offered as part of your stay. It is our priority to provide great amenities for our guests, and your feedback reaffirms our efforts. We hope to welcome you back for another exceptional stay in the future. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.5/5

Bethany F. Solo - Confirmed reviews ALL

My stay with you was made even better with the friendly and helpful staff i spoke t when i had some questions. They made the time and effort to assist me, even when it was extremely busy (expo/conference and the Special Olympics were on at the time). My room had a lovely view and was extremely clean and very comfortable so thankyou.

Dear Bethany F., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our staff provided you with the assistance you needed during such a busy time and that you enjoyed the lovely view from your room. Cleanliness and comfort are among our top priorities, and it is gratifying to know that we met your expectations. We look forward to welcoming you back in the future. Kind Regards, Team at Pullman Melbourne Albert Park

Other web-users rate our hotel

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  • 1,099 reviews 7/10 Service
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  • 430 reviews 4.9/10 Cleanliness
  • 342 reviews 5.9/10 Food
  • 288 reviews 7.1/10 Breakfast
  • 249 reviews 5.8/10 Value

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