Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 1,910 reviews

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Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,910 reviews

Customer review rating 5.0/5

Conrad C. Business - Confirmed reviews ALL

We had a wonderful stay at Pullman Melbourne Albert Park. The hotel was comfortable, well located and the service was excellent throughout our visit. A special thank you to Ayu, whose warmth, friendliness and genuine hospitality made our stay even more memorable. Her thoughtful room upgrade and personal attention truly made us feel welcomed and valued as guests. We look forward to returning in the future.

Dear Conrad C., Thank you for sharing your delightful experience at Pullman Melbourne Albert Park. We are thrilled to hear that you found our hotel comfortable and well-located, and that our service met your expectations throughout your stay. Your kind words regarding Ayu’s warmth and genuine hospitality have been shared with her, as it is always rewarding for our team to know their efforts positively impact our guests. We strive to create memorable experiences for all guests, and it is gratifying to learn that the thoughtful room upgrade contributed to your overall satisfaction. We appreciate your feedback and are pleased to know you felt valued during your time with us. We eagerly await the opportunity to welcome you back for another exceptional stay in the future. Best regards, Rieko Indra Room Division Manager

Customer review rating 4.0/5

Jeric R. Families - Confirmed reviews ALL

Everything was great especially lady at reception same lady booked us in and out and upgraded us However restaurant was freezing like north pole

Dear Jeric R., Thank you for sharing your positive experience during your stay with us. We are delighted to hear that you found your stay comfortable and that our receptionist provided you with excellent service, including an upgrade. We appreciate your feedback regarding the restaurant temperature, as we strive to create a pleasant dining environment for all our guests. Your comments will be taken into consideration for future improvements. Rieko Indra Room Division Manager

Customer review rating 1.5/5

Chona J. Families - Confirmed reviews ALL

For a hotel operating under the Pullman brand, we expected much better communication, room readiness, maintenance standards, and customer service. Unfortunately, this stay fell well below expectations.

Dear Chona J., Thank you for sharing your feedback regarding your recent experience at our hotel. We regret to hear that your stay did not meet the high standards that guests expect from the Pullman brand. Your comments regarding communication, room readiness, and maintenance have been noted, as they are essential to our service quality. We appreciate your insights and will use them to improve our offerings. Kind Regards, Team at Pullman Melbourne Albert Park

Customer review rating 4.5/5

John D. S. Couples - Confirmed reviews ALL

Staff very polite and helpful.

Dear John D. S., Thank you for your kind words regarding your recent stay at Pullman Melbourne Albert Park. We are thrilled to hear that you found your experience comfortable and appreciated the politeness and helpfulness of our staff. Our team strives to provide exceptional service, and it is gratifying to know that their efforts made a positive impact on your visit. Best regards, Rieko Indra Room Division Manager

Customer review rating 1.0/5

Matthew B. Families - Confirmed reviews ALL

Horrible check in, poor pool facilities, distasteful breakfast experience But the bed was great

Dear Matthew B., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you encountered during check-in and appreciate your comments about our breakfast offerings and pool facilities. Your observation regarding the comfort of the bed is valued, and we are pleased you found it satisfactory. Please be assured that we continually strive to enhance our services and guest experiences. Kind Regards, Team at Pullman Melbourne Albert Park

Other web-users rate our hotel

  • 531 reviews 8.4/10 Location
  • 1,286 reviews 6.5/10 Room
  • 1,146 reviews 6.9/10 Service
  • 24 reviews 5.3/10 WiFi
  • 445 reviews 4.8/10 Cleanliness
  • 360 reviews 5.4/10 Food
  • 281 reviews 7/10 Breakfast
  • 247 reviews 5.3/10 Value

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