Pullman Palm Cove Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 607 reviews

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Description

Hotel extras

  • Enjoy the beachfront location,admire the natural environment

  • Three stunning swimming pools,including our huge lagoon pool

  • An intimate, tropical setting -ideal for a memorable wedding

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • 40 / 430 sq ft
  • Bedding 1 x King size bed(s)
  • Most of the accommodation: Balcony

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Hotel location

Pullman Palm Cove Sea Temple Resort and Spa

5 Triton Street
4879 PALM COVE
Australia

GPS:-16.752775, 145.670175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TEMPLE OF TASTES RESTAURANT

Ignite your senses at Temple of Tastes and experience the tantalising flavours and textures inspired by Southeast Asia. Our carefully curated menu is inspired by Tropical North Queensland using fresh and often organic local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  607 reviews

Customer review rating 5.0/5

Amy Y. Couples - Confirmed reviews ALL

From the moment we checked in we felt welcome, and the service remained second to none the entire time we were there. Absolutely beautiful location and delicious food.

Dear Amy, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you felt welcomed and enjoyed your tropical break with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards, Daniel Broad Front Office Manager

Customer review rating 2.0/5

Betty C. Couples - Confirmed reviews ALL

I believed I booked a one bedroom apartment, but it came to our surprise it came with a family of spider's who had built a city of webs in the lounge room corner. We informed reception to have it cleaned but they sent us a bottle of wine and left the web. 12pm, pool guy hopped into the pool with his spray bottle of chemicals and a scrubbing brush to clean the pool while half a dozen of us were in the pool, he remarked with "if you have a problem with it, take it up with management". Bartender extremely rude to us after asking for some salt. The hotel in all is beautiful but it could use with new management and proper training skills.

Dear Betty, Thank you for sharing your feedback regarding your recent stay at Pullman Palm Cove Sea Temple Resort and Spa. We sincerely apologize for the inconveniences you encountered during your visit. We understand your disappointment regarding the cleanliness of your apartment. It is our standard to address such concerns promptly, and we regret that our response did not meet your expectations. Your comments will be taken into account as we continually strive to improve our housekeeping standards. Regarding the pool maintenance, we appreciate your feedback and will review our procedures to ensure they are conducted in a manner that prioritizes guest comfort. We aim to provide excellent service and will ensure that our team members receive the necessary training to enhance their interactions with guests. We are grateful for your kind words about the beauty of our hotel and appreciate your insights, which will aid us in refining our services. Kind Regards, Daniel Broad Front Office Manager

Customer review rating 4.0/5

Tara B. Friends - Confirmed reviews ALL

Great resort but limited food and bar availability- arrived on a Sunday and no food or drinks available until Wednesday?- then pool side bar open 1230-3- but sometimes it would be 12- and then maybe 11?- advertising of times wrong- staff would say wrong times- all very confusing?

Dear Tara, Thank you for your feedback regarding your recent stay at Pullman Palm Cove Sea Temple Resort and Spa. We are pleased to hear that you enjoyed the resort and your room's amazing view. However, we appreciate your comments about the limited food and beverage availability, as well as the discrepancies in operating hours. We will take your observations into account to enhance our guest experience in the future. Kind Regards, Daniel Broad Front Office Manager

Customer review rating 3.0/5

Rob M. Families - Confirmed reviews ALL

Our two bedroom apartment was spacious beautiful and very comfortable. The whole hotel is beautiful but it is unsuitable for disabled people like me for two reasons. Although there was a lift to the room, there was a step that stopped me from going in with my scooter and I had to lift it into the room every time. The second reason is that it is impossible to get into the main pool if you cannot go up/down steps. There are handrails and steps to get in the pool but to access them you have to go up or down multiple steps and my husband had to lift my scooter up two sets of steps. There are only two ways in and both involve multiple steps - one of the ways has no handrails. I was only able to swim once because of this difficulty to get in the pool and missed out on swimming with my family for the rest of my stay. This beautiful resort needs to invest in improving accessibility so that disabled people can also enjoy it.

Hi Rob & Nury, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are very pleased to hear that you found your two-bedroom apartment spacious and very comfortable, and that you enjoyed your overall time at the resort. However, we are genuinely sorry that aspects of accessibility impacted your experience and limited your ability to fully enjoy your stay, particularly in relation to the pool facilities with your family. At Pullman Palm Cove Sea Temple Resort & Spa, while we do not currently offer fully certified accessible rooms, we do provide a range of accommodation options that may suit guests with limited mobility. We do also note in our accessibility information that all rooms include a small step at the entrance, which is why we strongly encourage guests with specific mobility requirements to contact us directly prior to arrival so we can assist in selecting the most suitable option. We are also transparent regarding accessibility throughout the resort facilities. Public areas of the resort are designed with a mix of access options, including some step access and assisted entry points where applicable. Our team is always available to provide guidance and support where needed to help guests navigate the resort as comfortably as possible. We are very sorry to hear about the difficulty you experienced accessing the pool and the impact this had during your stay. This is certainly not the experience we want for any guest, and your comments regarding ease of access will be shared with our management team as part of our ongoing efforts to improve our facilities and guest experience. Kind regards Daniel Broad Front office manager.

Customer review rating 5.0/5

Jacob M. Families - Confirmed reviews ALL

Greeted and taken care of by very friendly receptionist, room was amazing! Family of 5 loved our stay, definitely coming back!

Dear Jacob M., Thank you for your kind words, We are delighted that your family enjoyed their stay and look forward to welcoming you back for another memorable experience. Kind Regards, Daniel Broad Front Office Manager

Other web-users rate our hotel

  • 180 reviews 9.1/10 Location
  • 342 reviews 6.5/10 Room
  • 373 reviews 7.6/10 Service
  • 34 reviews 2/10 WiFi
  • 164 reviews 5.5/10 Food
  • 124 reviews 4.4/10 Cleanliness
  • 85 reviews 5.8/10 Breakfast
  • 74 reviews 6/10 Value

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