ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,386 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Room 1

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,386 reviews

Customer review rating 2.5/5

Paula S. Solo - Confirmed reviews ALL

Dear Ms. Paula S., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We sincerely appreciate your loyalty as an ALL Gold member and regret that your experience did not meet your expectations. Please accept our sincere apologies for the confusion and disappointment regarding the Skip Room Cleaning initiative and the ALL Reward points. We understand how frustrating it must have been to participate in the sustainability program and not see the expected points credited to your account. We are equally sorry to learn that the points from your food purchase were also not reflected. Please be assured that we take your concerns seriously. We have shared your feedback with our Front Office and Food & Beverage teams to investigate both matters and verify the eligibility and processing of the points. If you have not already been contacted, we would appreciate the opportunity to review your stay details and membership account so that we can follow up accordingly. We also regret that your arrival, accommodation, cleanliness, team service, WiFi, and overall experience did not meet the high standards we strive to deliver. Your comments have been shared with the respective department heads for immediate attention and improvement. Thank you for bringing these matters to our attention. We value your feedback and hope you will give us another opportunity to restore your confidence in ibis Kuala Lumpur City Centre and provide you with the seamless experience you deserve. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Zhe H. P. Families - Confirmed reviews ALL

Dear Mr. Zhe H. P., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is especially rewarding to hear that the warm hospitality from our team made your experience even more memorable. As a valued ALL – Accor Live Limitless Gold member, we truly appreciate your loyalty. We are pleased that you felt well recognized during your stay and that you enjoyed the welcome letter, fruit amenities, and your welcome drink. It is wonderful to know these gestures contributed positively to your experience. We are also grateful for your positive comments on the cleanliness of your room, our gym, bar, and the service provided by our Heartists. Your feedback motivates us to continue delivering memorable experiences to all our guests. Thank you once again for your kind support. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre for another enjoyable stay in the near future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 2.5/5

Jeetendra T. M. Solo - Confirmed reviews ALL

Dear Mr. Jeetendra T. M., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We sincerely regret that your experience did not meet your expectations, particularly regarding the availability of sports channels and the WiFi performance. We understand how disappointing it can be to miss major sporting events such as the FIFA World Cup and Wimbledon while travelling. Our current television channel selection does not include premium sports packages, and we are sorry for the inconvenience this caused during your stay. Your feedback has been shared with the management team as we continuously review our facilities and services based on our guests' expectations. We also apologize for the slow WiFi connection you experienced. Reliable internet access is important, and we have shared your comments with our IT team for further review and improvement. At the same time, we are pleased to know that you were satisfied with the cleanliness of the hotel, our team's service, and your check-out experience. Thank you for your valuable feedback and for your loyalty as an ALL – Accor Live Limitless Classic member. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.0/5

Claire B. Solo - Confirmed reviews ALL

Dear Ms. Claire B., Thank you for taking the time to share your feedback following your stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location and found your room to be clean, modern, and comfortable. It is also wonderful to hear that our housekeeping team maintained your room well throughout your stay with daily cleaning and fresh towels. We appreciate your feedback regarding the WiFi connection. We are sorry for the inconvenience caused by the connection dropping and requiring you to log in again. Your comments have been shared with our IT team for review as we continue working to improve the reliability of our internet service. Thank you once again for choosing to stay with us. We truly value your feedback and hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Agnes A. Families - Confirmed reviews ALL

Dear Ms. Agnes A., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. It is especially rewarding to hear that our Heartists from various departments provided you with professional service. Your kind recognition of Miss Tessie for being helpful and patient during your check-in has been shared with her and the team. She will be thrilled to know she made a positive impression on your stay. We also appreciate your feedback regarding the shower towels. Your comments have been shared with our Housekeeping team as we continuously look for ways to enhance our guests' comfort and experience. Thank you as well for your continued support as an ALL – Accor Live Limitless Classic member. We truly value your loyalty and are grateful for your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,456 reviews 9.1/10 Location
  • 2,443 reviews 7.2/10 Room
  • 2,511 reviews 8/10 Service
  • 51 reviews 7.8/10 WiFi
  • 1,177 reviews 7.7/10 Cleanliness
  • 926 reviews 7.5/10 Breakfast
  • 562 reviews 8.5/10 Vibe
  • 69 reviews 9.1/10 Bar

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