Dear Mr Ashraf, Thank you for taking the time to share your detailed feedback following your stay at ibis Kuala Lumpur City Centre. We are pleased to know that you had a generally positive experience and appreciated the convenient check-in and check-out process, as well as the friendly and helpful assistance provided by our team. We are also glad that you enjoyed your high-floor room, including the pleasant partial view of the Twin Towers, and found the room clean and reasonably comfortable. At the same time, we sincerely apologize for the areas where we fell short of your expectations. We are particularly sorry that you did not receive the recognition and welcome drink associated with your ALL Platinum status. We fully understand your disappointment, and your feedback will be shared with our Front Office and Guest Experience teams to reinforce the importance of recognizing and delivering the appropriate ALL member benefits consistently. We also regret the inconvenience caused by the air-conditioning. We understand how important a comfortable room temperature is, particularly in Kuala Lumpur's warm and humid climate. Your comments regarding the temperature limitation will be shared with our Engineering team for review. We have also taken note of your feedback regarding the reception area's appearance and the minor dust observed on the shelves and kettle. These comments will be shared with the relevant teams for further attention and improvement. We truly appreciate your positive comments on our team, Wi-Fi, sustainability efforts and water filtration system. As an ALL Platinum member, your feedback is especially valuable to us, and we hope to have the opportunity to provide you with a more consistent and rewarding experience on your next visit. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd K., Thank you for taking the time to share your feedback following your stay at ibis Kuala Lumpur City Centre. We are pleased to know that you had an overall good experience and that you were satisfied with several aspects of your stay. We truly appreciate your positive feedback and your 8/10 rating. We sincerely apologize for the inconvenience caused by the missing laundry bag and the dustbin that had not been emptied. We understand that these are basic housekeeping details that should have been properly checked before and during your stay. Your feedback has been shared with our Housekeeping team to reinforce our room inspection and servicing standards. We also appreciate your comments regarding the limited parking space. As our parking capacity can be limited, particularly during busy periods, we understand the inconvenience this may cause and appreciate your understanding. Additionally, we have noted your feedback regarding Wi-Fi connection stability and will share this with the relevant team for review. Thank you once again for your constructive feedback. We value your comments and hope to have the pleasure of welcoming you back for an even more comfortable and seamless stay. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ritin, Thank you for taking the time to share your detailed feedback following your stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our central location and its convenience for exploring Kuala Lumpur. However, we sincerely regret that several aspects of your experience, particularly our service and overall hospitality, did not meet your expectations. We are sorry to hear that our team did not come across as sufficiently welcoming, cooperative, or responsive during your stay. We understand that genuine hospitality and attentive service are essential to a positive hotel experience, and we take your comments regarding staff attitude and communication seriously. We also acknowledge your feedback regarding the check-out experience and Wi-Fi connection speed. Your comments have been shared with the relevant operational teams for review, particularly to look into our service responsiveness and the guest experience during departure, as well as the reported connectivity concerns. Your feedback is valuable in helping us identify areas where we need to improve. We will continue reinforcing our service standards and the importance of being attentive, approachable, and responsive to our guests throughout their stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and positive experience. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Jacqueline, Thank you for taking the time to share your detailed feedback following your stay at ibis Kuala Lumpur City Centre. We are pleased to know that you found your room clean and comfortable, and that you enjoyed our convenient location. We also appreciate your positive ratings for the accommodation, WiFi, and check-out experience. At the same time, we sincerely apologize that your interaction with our Front Office team did not meet your expectations. We are sorry to hear that some of our team members appeared less friendly and accommodating, and that communication in English was at times challenging. We understand how important a warm welcome, clear communication, and attentive service are, particularly during arrival and check-in. Your feedback has been shared with our Front Office management team for review. We will reinforce the importance of being approachable, welcoming, and attentive to every guest, while also continuing to strengthen our communication skills and service standards. As a valued ALL Gold member, we especially appreciate your loyalty and regret that your arrival experience did not reflect the level of hospitality we strive to provide. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience from arrival to departure. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd E. T., Thank you for taking the time to share your wonderful feedback and for awarding ibis Kuala Lumpur City Centre a perfect score of 100/100. We are delighted to know that you enjoyed our convenient location and appreciated the friendliness and service provided by our team. Your kind words are a great encouragement to all of us. As a valued ALL Accor Platinum member, we sincerely appreciate your continued loyalty and support. We are especially pleased to know that you enjoyed your overall stay, including our accommodation, cleanliness, breakfast selection, and facilities. We look forward to welcoming you and your friends back to ibis Kuala Lumpur City Centre for another pleasant and memorable stay. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd F. R., Thank you so much for your wonderful review and for sharing your experience with us. It is truly heartening to know that you had such a pleasant and comfortable stay at ibis Kuala Lumpur City Centre. We are delighted that you enjoyed our convenient location, clean and well-maintained rooms, breakfast selection, and the service provided by our team. Knowing that all our staff contributed to making your stay enjoyable means a great deal to us. We also sincerely appreciate your kind recognition of our sustainability efforts. It is wonderful to hear that these initiatives, including our water filtration system and efforts to reduce single-use plastics, made a positive impression during your stay. Thank you once again for your generous feedback and for considering us for your future visits to Kuala Lumpur. We will be very happy to welcome you back and create another enjoyable experience for you. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Haja M., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We sincerely apologise that your experience did not meet our service standards, particularly regarding the room servicing and replenishment of shower gel. We fully understand how frustrating it must have been to return to your room expecting the requested amenities to have been replenished and find that the shower gel had still not been topped up. Please be assured that your feedback regarding the room servicing, shower gel replenishment, and condition of the towels has been shared with our Housekeeping team for immediate review and follow-up. We will reinforce the importance of checking all bathroom amenities and ensuring that guest requests are properly completed before closing the service request. For clarity, our housekeeping service operates from **9:00 AM to 9:00 PM**. We regret that, despite your request during this service period, the replenishment of the shower gel was missed. We are also sorry to hear about your comments regarding the towels and will have this aspect reviewed with our Housekeeping team to ensure that our linen standards are consistently maintained. We appreciate your continued support as an ALL – Accor Live Limitless Classic member, and we are grateful that you also shared your feedback regarding the Wi-Fi connection speed. Your comments are valuable in helping us identify areas requiring improvement. Please accept our sincere apologies for the shortcomings you experienced. We hope to have the opportunity to welcome you again and provide you with the attentive and comfortable stay you should expect from us. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Zhe Y. L., Thank you for taking the time to share your feedback with us. We are sorry to learn that your recent stay did not meet your expectations, particularly with regard to the check-in experience and the condition of the room. We sincerely apologize for the long queue at reception. We understand how frustrating it can be to wait after arriving at the hotel, especially during busy periods. Your suggestion to open additional counters when there is a high volume of arrivals is well noted, and we will share this with our Front Office team. We are also sorry about the unpleasant odour from the toilet and the cigarette smell you experienced in the lobby. We understand that these issues can have a significant impact on your comfort, and we will highlight your feedback to the relevant teams for closer attention. We also appreciate your comments regarding the Wi-Fi connection and ease of access. Feedback such as yours helps us identify areas where we can do better. Thank you again for being open with us. We hope that you will give us another opportunity to provide you with a smoother and more comfortable experience in the future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. T., Thank you for taking the time to share your feedback following your family stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed your comfortable one-night stay and appreciated the spacious, neat and clean room, convenient location, and great value for money. It is also wonderful to see your excellent rating for our team and your perfect score for the check-out experience. We appreciate your feedback regarding the minor hiccups during the booking process and will continue to work towards making the booking experience as smooth and seamless as possible. As an ALL – Accor Live Limitless Classic member, we are especially pleased to know that you would highly recommend both our hotel and the ALL loyalty programme. Thank you as well for recognising our commitment to sustainability. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in Kuala Lumpur. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Wai L. W., Thank you for taking the time to share your feedback following your family stay at ibis Kuala Lumpur City Centre. We are pleased to know that you enjoyed our convenient location and found your stay comfortable, and we truly appreciate your positive ratings for our team, Wi-Fi, and overall experience. However, we sincerely apologize for the oversight regarding the item left behind by a previous guest under the bed. While we are glad that you had no other complaints, we understand that this should not have occurred and that thorough room inspection is an important part of maintaining our cleanliness standards. Your feedback has been shared with our Housekeeping team, and we will reinforce the room inspection process, with particular attention to areas underneath and around the beds, to help prevent similar oversights. Thank you once again for your valuable feedback and for recommending us to others. We hope to have the pleasure of welcoming you and your family back for an even better stay. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Shruthi C., Thank you for taking the time to share your wonderful feedback following your stay at ibis Kuala Lumpur City Centre. We are delighted to hear that you had an excellent experience with us and that our team made you feel welcomed and well taken care of. We are especially pleased that our team could assist with your early check-in request and keep you informed while we worked to prepare your room. It is also wonderful to know that you appreciated our luggage storage facility and found our location convenient for exploring Kuala Lumpur, with KLCC just a short distance away. We are equally pleased that you found your room well maintained and were satisfied with the cleanliness, Wi-Fi, and overall accommodation. Your kind words are a great encouragement to our team, and we truly appreciate your perfect 10/10 recommendation. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you back on your next visit to Kuala Lumpur. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd R., Thank you very much for your outstanding 100/100 review and for your continued loyalty to ibis Kuala Lumpur City Centre. It is truly heartwarming to know that you have chosen to stay with us more than 10 times this year. Your continued trust and support mean a great deal to our entire team, and we are delighted that our cleanliness, friendly atmosphere, facilities and convenient parking continue to make ibis KLCC your preferred choice. We are especially pleased that you enjoyed the recognition as an ALL – Accor Live Limitless Gold member, as well as your welcome drink and dining experience. We also appreciate your support for our sustainability initiatives, particularly our efforts to reduce single-use plastic and move away from bottled mineral water. Thank you for recognising our Reception team and GF Café team as contributors to your positive experience. I will be delighted to share your kind words with them. We are also excited to hear that you are on your journey towards Platinum status! We sincerely appreciate your loyalty and look forward to welcoming you during your many future stays with us. Once again, thank you for making ibis Kuala Lumpur City Centre your home away from home. We look forward to taking even greater care of you on your next visit. Warm regards, Muntaz Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Nur A., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. I sincerely apologise for the inconvenience caused by the blocked sink and the strong odour coming from the bathroom. I fully understand how these maintenance issues can affect your overall comfort and experience, and I regret that we did not identify and resolve them before your arrival. Please be assured that I have shared your feedback with our Engineering and Housekeeping teams for immediate attention and follow-up. We will also reinforce our room inspection procedures to help prevent similar issues from occurring. As a valued ALL – Accor Live Limitless Gold member, we truly appreciate your continued loyalty and are grateful for your honest feedback, which helps us improve our service. Thank you once again for bringing this to my attention. I hope we will have the opportunity to welcome you back and provide you with a much more comfortable experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Shahriman, Thank you for your wonderful feedback following your stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location and found the hotel to be well-functioning and comfortable for your stay. It is especially pleasing to hear that you appreciated the smooth operation of our elevators, TV and hot water facilities, as well as the hassle-free check-in and check-out experience. Your perfect rating for our team is truly appreciated and will be shared with our Heartists as encouragement to continue delivering great service. We are also grateful for your continued support as an ALL – Accor Live Limitless Classic member and for your excellent recommendation score. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you and your family back for another pleasant stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Nur A., Thank you very much for your wonderful 90/100 rating and for sharing such a heartfelt review of your family getaway at ibis Kuala Lumpur City Centre. I am truly delighted to know that our Front Office team made your arrival and check-in experience warm, welcoming, and seamless. It is also wonderful to hear that the connecting rooms added greater comfort and convenience for your family. I am especially pleased that our rooftop pool and stunning skyline views became the highlight of your stay. Knowing that you and your family enjoyed your time by the pool and the atmosphere means a great deal to us. As a valued ALL – Accor Live Limitless Silver member, we sincerely appreciate your continued support and loyalty. Your kind words are a wonderful encouragement to our Heartists, and I will be delighted to share your compliments with the team. Thank you once again for choosing ibis KLCC. I look forward to welcoming you and your family back for another memorable stay very soon! Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. B., Thank you for taking the time to share your detailed feedback and for rating your overall experience 8/10. We are delighted to know that you enjoyed the well-appointed room, comfortable mattress and pillows, as well as the excellent hot water and shower pressure. We are especially pleased that you appreciated our on-tap drinking water initiative, which is part of our efforts towards a more sustainable stay. It is wonderful to hear your kind words about the gentleman who assisted you during check-in. We will certainly share your appreciation with him and the team. His warm welcome, efficiency and thoughtful attention are exactly the service experience we strive to provide. We also appreciate your constructive comments regarding the availability of a water bottle upon arrival, shower cap, and Wi-Fi connection speed. Your feedback has been noted and will be shared with the relevant teams for further consideration and improvement. Thank you once again for your valuable feedback and for choosing ibis Kuala Lumpur City Centre. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohamad F., Thank you for taking the time to share your feedback and for rating your overall experience 8/10. We are pleased to know that you enjoyed our strategic location and had an overall good stay with us. We also appreciate your continued support as an ALL – Accor Live Limitless member. We have noted your feedback regarding the Wi-Fi connection speed and pool experience. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our facilities and services. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you and your friends back for an even better experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd A. B. C. M., Thank you for taking the time to share your valuable feedback and for giving ibis Kuala Lumpur City Centre a wonderful 90/100 rating. We are pleased to know that you enjoyed our **strategic location, cleanliness, comfortable room space and overall services**. We are especially grateful for your excellent ratings for our breakfast, Heartists, Wi-Fi and check-out experience, as well as your 10/10 recommendation. We sincerely appreciate your constructive feedback regarding the **check-in experience and staffing after 1:30pm**. We understand that guests may arrive early and wish to check whether an early check-in is possible. Your suggestion to have additional Front Office support during this period is well noted, and we will review our staffing deployment during peak arrival times to improve efficiency and reduce waiting time. As a valued **ALL – Accor Live Limitless Silver member**, we truly appreciate your continued support and loyalty. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you back and providing an even smoother arrival experience on your next visit. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Ahmad S., Thank you for taking the time to share your feedback and for recommending ibis Kuala Lumpur City Centre as a hotel in the centre of Kuala Lumpur. We are delighted to know that you enjoyed your family trip and had a nice overall experience with us. We truly appreciate your excellent ratings, particularly the 100/100 scores for cleanliness, our Heartists, Wi-Fi, check-out experience, and our commitment to sustainability. Your 9/10 recommendation is greatly appreciated and is a wonderful encouragement to our entire team. We are pleased that you chose to stay with us and hope to have the pleasure of welcoming you and your family back to ibis Kuala Lumpur City Centre on your next visit to Kuala Lumpur. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre