ibis Guaiba Hotel 3 stars

Customer review rating 4.5/5 1,085 reviews

ibis Guaiba
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+ 14 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service availablePaying

Hotel location

ibis Guaiba

Rua Dona Frutuosa
929
92500000
guaiba
brazil

Tel: +115134801232

Fax: (+11)5134801232

Check-in from 12h00

Check out up to 12h00

  • By plane

    SALGADO FILHO At 32km / 19 miles

  • By boat

    HIDRO RODOVIARIO At 3km / 1 miles

  • By train

    HIDRO RODOVIARIO At 1km / 0 miles

GPS :-30.12214, -51.326434

Our accommodations

Standard Apartment with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Lake side *

* Subject to availability

  • Business Desk

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Lake side *

* Subject to availability

  • Business Desk

Standard Apartment with 1 double bed and 1 sofa bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Lake side *

* Subject to availability

  • Business Desk
Apartments

Our restaurants and bars

IBIS KITCHEN GRILL

Type of cuisine: Regional

The ibis Kitchen Grill restaurant has a varied menu to satisfy all your dining needs in a welcoming environment

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN GRILL

Non contractual photo

Even the bar provides a relaxing atmosphere. At any time of the day or night, the ibis bar is the ideal place for meetings or taking a minute to relax

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Guaiba

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,085 reviews

The restaurant excels!

Customer review rating 4.5/5

Gustavo Business - 07/02/2020 Confirmed reviews ALL

The room was very clean, the hotel is well located in a quiet area. The sheets and bed were extremely comfortable.

Good relation bestween price and service

Customer review rating 4.5/5

Adriana Business - 09/11/2019 Confirmed reviews ALL

Everything right, but the food service is really bad, unless the breakfast

Hello Adriana, Thank you for sharing your experience at Ibis Guaiba. Although we would like your experience to have been better, it is returns like this that make us learn and improve the quality of our service. We hope to see you soon in our hotel. Marta Zoppas Gerente Geral Ibis Guaiba

Nice and clean, small bedrooms

Customer review rating 4.5/5

Vero Friends - 02/11/2019 Confirmed reviews ALL

The hotel is clean, the restaurants serves healthy food, the ambience is cozy and modern, the rooms are small but the shower is great.

Hello Veronica, Thank you for sharing your experience at Ibis Guaíba. I will share with your Ibis team your comments as your satisfaction is the best reward for our employees. Sincerely, Marta Zoppas Gerente Geral Ibis Guaiba

Excellent hotel but so far from the where I expected to be.

Customer review rating 4.5/5

Joaquim C. Business - 18/10/2019 Confirmed reviews ALL

the staying itself was nice , but I originally looking for a hotel in porto Alegre city and my agency sent me to this hotel based on the distance from porto Alegre downtown, without any information from the Guaiba City, by the way I just realized that is other city when I get there.

Hello Joaquim, Thank you for sharing your experience at Ibis Guaiba. We will be happy to welcome you soon. Best regards, Marta Zoppas Gerente Geral Ibis Guaiba

the receptionist was very rude

Customer review rating 4.5/5

Andreia V. Business - 26/07/2019 Confirmed reviews ALL

The bedroom floor is dirty and sticky

Olá Andreia , Agradecemos por nos contar sobre sua experiência no Ibis Guaiba e sentimos muito em não ter correspondido às suas expectativas. Procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu retorno é muito importante para nós. Esteja certa de que estaremos tomando as medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Sinceramente Marta Zoppas Gerente Geral Ibis Guaiba

I have a wonderful time in Guaiba IBIS Hotel.

Customer review rating 4.5/5

Doris D. Solo - 19/05/2019 Confirmed reviews ALL

Excellent customer service. All Employees are nice and friendly and educated. For sure I will be back soon and I will stay on IBIS Hotel in Guaiba. In the night time I asked for hot water to make my tea and the staff provided immediately and I asked for some fruits too and they were so happy to providing. I think the price was worth, everything was clean, in my opinion the IBIS hotel in Guaiba is a perfect hotel for a business trip or pleasure trip, for groups, family e single and one more thing that I like The Hotel is pet friendly.

Hello Doris , Thank you for sharing your experience at Ibis Guaiba. We will be happy to welcome you soon. Sincerely, Marta Zoppas General Manager Ibis Guaiba

Bad customer service at Ibis Guaiba

Customer review rating 4.5/5

Fernanda Families - 06/05/2019 Confirmed reviews ALL

Hi, Me, my fiance and mom were at the Ibis Guaiba hotel on April 30 and May 1 (Labour day holiday in Brazil). The breakfast was average, but the worst thing was our bed didn't have a sheet and the bathroom floor seemed dirty. We only had two towels, no hand towel, etc. But the worse was that on May 1 the fire alarm was on at 8am and nobody was at the reception to answer the phone. I called the reception after and they were not polite, asked me to "Not touch the phone cord" as they were having problems understanding me. They also didnt speak english and my fiance is from Canada and they couldnt communicate with him (not even mimimal "thank you" or anything). But overall, the attitude from them was not polite, speacilly because on the second time I called they complained about the phone again. I responded "well, that is the hotel's phone, I am not at fault if you cant understand me", while they replied with a bad attitude in a strong and loud "Hum", not polite. Thank you, Fernanda

Hello Fernanda , Thank you for letting us know about your experience at Ibis Guaiba and we are sorry that you did not live up to your expectations. We seek to provide a high level of service to each of our customers, so your feedback is very important to us. Rest assured that we will be taking appropriate steps to address the problem and prevent future occurrences. Sincerely Marta Zoppas Gerente Geral Ibis Guaiba

Disappointed

Customer review rating 4.5/5

Diogo Families - 26/04/2019 Confirmed reviews ALL

The bedroom had a bad smell, it was located in the 5th floor, it seems that the bedroom has not been used for many months. My wife has breathing problems and she suffered a lot during the night. The bedroom is too tight for a couple and a 5 years old kid, the layout of the place where the refrigerator and hangers are located is not optimal.

Olá Diogo, Agradecemos por compartilhar sua experiência no Ibis Guaiba e sentimos muito em não ter correspondido às suas expectativas. Procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu retorno é muito importante para nós. Esteja certo de que estaremos tomando as medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Sinceramente, Marta Zoppas Gerente Geral Ibis Guaiba

Very good experience!

Customer review rating 4.5/5

Ivan A. D. S. Business - 05/04/2019 Confirmed reviews ALL

- Great service, very cordial people. - Excellent infraestructure, with good maintenance and cleaning.

Olá Ivan , Agradecemos por compartilhar sua experiência no Ibis Guaiba. Ficaremos felizes em recebê-lo em breve. Atenciosamente Marta Zoppas Gerente Geral Ibis Guaiba

Good place to sleep

Customer review rating 4.5/5

Cristiano Business - 01/02/2019 Confirmed reviews ALL

Good Hotel, very clean. But service at restaurant is a little slow and always out of some options described on the menu.

Olá Cristiano, Agradecemos por compartilhar sua experiência no Ibis Guaiba. Embora gostaríamos que sua experiência tivesse sido melhor, são retornos como este que nos fazem aprender e melhorar a qualidade do nosso serviço. Esperamos vê-lo em breve em nosso hotel. Atenciosamente, Marta Zoppas Gerente Geral Ibis Guaiba
Customer review rating 4.5/5

Julio C. C. Business - 08/11/2018 Confirmed reviews ALL

Excellent.

Good stay

Customer review rating 4.5/5

Tony Business - 12/09/2018 Confirmed reviews ALL

Small yet great room. Great bed and a good shower.

normal

Customer review rating 4.5/5

Cristian Business - 03/09/2018 Confirmed reviews ALL

normal

Good Experience

Customer review rating 4.5/5

Paulo G. J. Business - 21/08/2018 Confirmed reviews ALL

everthing was almost perfect

Justa

Customer review rating 4.5/5

Murilo G. W. Business - 09/07/2018 Confirmed reviews ALL

Hospedagem tranquila, boa e retornaria a me hospedar.

Olá Murilo , Obrigada por compartilhar sua experiência no Ibis Guaiba, são avaliações como as suas que nos permitem melhorar nosso atendimento. Ficaremos felizes em recebê-lo em breve. Atenciosamente, Marta Zoppas Gerente Geral Ibis Guaiba

Good option

Customer review rating 4.5/5

Tony Business - 15/02/2018 Confirmed reviews ALL

Great bed, small room, excellent shower.

MUY SATISFACTORIA

Customer review rating 4.5/5

Mariano Couples - 06/02/2018 Confirmed reviews ALL

PRACTICA, FACIL , ECONOMICA

Very nice

Customer review rating 4.5/5

Julio C. C. Business - 07/12/2017 Confirmed reviews ALL

Confortable and with a good hotel support for all team.

good remembers

Customer review rating 4.5/5

Luiz T. Business - 28/08/2017 Confirmed reviews ALL

very good and very nice for me and for my family.

Dear Luiz Cezar T., We appreciate your comments about ibis Guaíba. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

Nice.

Customer review rating 4.5/5

Julio C. Business - 16/08/2017 Confirmed reviews ALL

The installation is very clean, services are very good. The main problem is the bad smell in the garage, due some mistakes during building construction.

Dear Julio Cezar C., Thank you for taking the time to tell us about your experience at the ibis Guaiba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Bernardi.
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