ibis Guaiba 3 stars

Customer review rating (ALL Rating) 4.2/5 213 reviews

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Description

Hotel extras

  • A 30-minute drive from Porto Alegre International Airport - Salgado Filho

  • 27 minutes by car from Porto Alegre

  • Children are welcome! Up to 2 adults and 1 child in the same room.

  • Hotel accepts pets up to 33 lbs. Please contact us for more information.

  • Rooms adapted and equipped for people with reduced mobility.

Our accommodation(s)

Hotel location

ibis Guaiba

Rua Dona Frutuosa, 929
92500000 GUAIBA
Brazil

GPS:-30.12188, -51.32672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN GRILL

The ibis Kitchen Grill restaurant has a varied menu to satisfy all your dining needs in a welcoming environment

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  213 reviews

Customer review rating 2.5/5

Frederik H. Couples - Confirmed reviews ALL

We stayed here for one night. Staff was friendly and there were good parking options. Despite being relatively new we found the rooms and corridors to be quite worn down and not at all maintained. There were several dead cockroaches on the floor at different locations. The biggest drawback was the air condition. Apparently the system is poorly maintained. We received a room where the AC didn’t work (it was 30 degrees outside and hence very warm inside). Upon informing the staff they seemed familiar with the issue and offered to reset the system. However this did not help. We then asked to change rooms, and the new room had the same issue - a faulty AC unit that would stop working every few minutes and then just blow warm air. We informed the staff again and received then information that „this is the same issue all over the hotel“ and that nothing else could be done. We decided to google the issue with this AC system ourselves, and it became clear that it is a result of poor / no maintenance of the AC system, or a system that is not correctly installed. As a result we had a bad nights sleep in an overheated room. Breakfast was surprisingly good. However, we would not stay again due to the lack of maintenance and care for the building resulting in several shortcomings that impact the stay quality just too much.

Hello Frederik, Thank you for your feedback. I am truly sorry for the unforeseen event that occurred during your stay; our service fell short of expectations. Regarding our air conditioning, our unit is experiencing a problem, not due to lack of maintenance on the units, but due to the heating system of the condensers. After one unit is turned on to heat, the rest of the units in the line malfunction. We are already in contact with the manufacturer to find the best solution to the problem. Regarding the insects found, as we are in the month of pest control for the building and its surroundings, some insects end up dying in places like the underground parking and near the emergency stairs. However, as this is a procedure that occurs monthly, we cannot predict it. Again, thank you for your feedback, and we will proceed with the refund for your stay due to the operational failure and how your experience was negatively impacted. Sincerely, Igor Rocha General Manager

Customer review rating 3.5/5

Carlos H. R. M. Families - Confirmed reviews ALL

Equipe da recepção excelente, gentis e prestativos. Responsável pela cozinha, maravilhosa, fez uma refeição excelente e foi muito atenciosamente. No entanto o chão do quarto e banheiro estavam grudentos.... deixando a experiência menos positiva, pois não foi confiável em relação a limpeza....

Bom dia Carlos, Agradecemos por compartilhar sua experiência conosco. Ficamos muito felizes com seus elogios à nossa equipe da recepção e à colaboradora da cozinha — é muito bom saber que nosso atendimento fez a diferença durante sua estada. Lamentamos, no entanto, pelo desconforto relacionado à limpeza do quarto e do banheiro. Acredito que o excesso dos produtos deve ter deixado este aspecto no apto, essa não condiz com o padrão que buscamos manter, e já estamos reforçando nossas ações com a equipe de governança para garantir uma entrega mais cuidadosa e confiável nesse aspecto. Esperamos ter a oportunidade de recebê-lo novamente para uma experiência ainda melhor. Atenciosamente, Igor Rocha Gerente Geral

Customer review rating 4.5/5

Veronica M. H. Families - Confirmed reviews ALL

Agradable y cómodo

Ola Veronica, ¡Muchas gracias por su puntuación y comentario! Nos alegra saber que tuvo una estancia agradable y cómoda con nosotros. Seguiremos trabajando para ofrecer siempre una experiencia positiva a todos nuestros huéspedes. ¡Será un placer recibirlo nuevamente! Atentamente, Igor Rocha Gerente General

Customer review rating 4.5/5

Carlos E. T. U. L. Business - Confirmed reviews ALL

boa acomodação.

Bom dia Carlos! Agradecemos pela excelente nota e por compartilhar sua experiência. Ficamos felizes em saber que nossas acomodações e refeições atenderam às suas expectativas. Esperamos revê-lo em breve para mais momentos agradáveis por aqui! Atenciosamente, Igor Rocha, Gerente Geral

Customer review rating 4.5/5

Mauricio N. D. S. J. Business - Confirmed reviews ALL

Internamente muito bem aquecido durante o frio.

Boa tarde Mauricio! Agradecemos por sua avaliação e por destacar o conforto térmico de nossas instalações — sabemos como isso faz a diferença nos dias frios! Ficamos felizes em saber que sua experiência foi positiva e esperamos revê-lo em breve para mais uma hospedagem aconchegante. Atenciosamente, Igor Rocha Gerente Geral

Other web-users rate our hotel

  • 77 reviews 8.5/10 Location
  • 194 reviews 4.5/10 Room
  • 162 reviews 7.5/10 Service
  • 115 reviews 4.7/10 Cleanliness
  • 95 reviews 7/10 Breakfast
  • 89 reviews 3.4/10 Comfort

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