Novotel Porto Alegre Tres Figueiras Hotel 4 stars

Customer review rating 4.2/5 7,392 reviews

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Novotel Porto Alegre Tres Figueiras
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+ 21 Services

Hotel extras

  • Comprehensive facilities for corporate and social events for up to 450 people.

  • 24-hour room service, bar and restaurant open from 7am to 11pm.

  • 24-hour fitness center, outdoor swimming pool and sauna open from 7am to 10pm.

  • Comprehensive facilities for weddings, graduations and social events.

  • Prime location, near Avenida Carlos Gomes. Easy access to the airport and city center.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Kids' Club for children aged 0 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 12 years
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Alegre Tres Figueiras

Avenida soledade 575
TRES FIGUEIRAS
Novotel
90470340 porto alegre
brazil

Tel: +555133279292

Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA DE PORTO ALEGRE :  Ônibus 432 Parada Lajeado

  • By plane

    AEROP. SALGADO FILHO At 6km / 3.73 miles

  • By car

    BR 116 At 6km / 3.73 miles

  • By train

    RODOVIÁRIA PORTO ALEGRE At 8km / 4.97 miles

GPS :-30.032346, -51.178305

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
Room

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Non contractual photo

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 352

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Porto Alegre Tres Figueiras

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,392 reviews

tripadvisor

TripAdvisor Rating 4.0/5

864 reviews

Problem with the room

Customer review rating 3.0/5

Renato Families - 03/03/2021 Confirmed reviews ALL

I needed to switch rooms after the first night in the hotel because it had a leak in the ar conditioner, in the second room the cable tv wasn't working (the personel needed to switch it too), and the bedding in general are smaller than mattresses... PS: I go to this hotel often and in my opinion it is in need of modernization

Good afternoon Mr. Renato, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good location dont order food outside lunch

Customer review rating 2.5/5

Carlos Couples - 27/02/2021 Confirmed reviews ALL

Good location, clean. The main problem was ordering the special of day and the beef was stinky like tuna fish stinky. So if you need food order a delivery

Good afternoon Mr. Carlos, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Could be way better

Customer review rating 2.5/5

Diego V. S. Couples - 22/02/2021 Confirmed reviews ALL

Dirty alley carpets, hotel needs renovation. Oddly decorated. Poor breakfast.

Good evening Mr. Diego, First of all, I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me offer my sincerest apologies. I inform you that this type of situation is not part of the service standards of the Novotel chain, so we have already taken the necessary steps so that this type of fact does not occur again in our unit. Thanks again for your comments and we hope to have you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras
Customer review rating 4.5/5

Fernando S. M. M. Families - 14/02/2021 Confirmed reviews ALL

Hotel excelente

Prezado Sr. Fernando, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras

Fair

Customer review rating 4.0/5

Lucio Families - 04/01/2021 Confirmed reviews ALL

Staff was amazing, but installations need more care

Dear Mr. Lucio, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Everything was not at standard

Customer review rating 2.5/5

Mauro Business - 24/11/2020 Confirmed reviews ALL

Better don't' send a questionnaire if any standards are comply

Dear Mauro, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Tres Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmari Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras
Customer review rating 3.5/5

Anonymous Business - 10/11/2020 Confirmed reviews ALL

The hotel needs to be refurnished.

Dear Mr. Yvan, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services not meeting your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good Stay

Customer review rating 4.0/5

Vitor L. Business - 05/11/2020 Confirmed reviews ALL

Novotel Standards , with good food service. Room service very restricted due to COVID

Dear Vitor, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Good stay but no refill

Customer review rating 4.0/5

Anonymous Business - 29/10/2020 Confirmed reviews ALL

Hi Team, In general I had a good stay at Novotel Porto Alegre. The issue is that they were not refilling the bedroom items, due the COVID19 situation and this turned the experience a little bit frustrating. Also the parking lot is a litlle bit away of the hotel entrance, which took some time to do it. Besides that, everything went smooth and good.

Dear Mrs. Aline, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services not meeting your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good Stay

Customer review rating 4.0/5

Luis Business - 22/10/2020 Confirmed reviews ALL

I was very nice

Boa tarde, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Good stay

Customer review rating 3.5/5

João M. Business - 09/10/2020 Confirmed reviews ALL

Was a new experience, based on conditions of COVID. But as usual was good treated on my stay.

Dear Joao M. W., Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Honesto

Customer review rating 4.0/5

Cláudio Families - 04/10/2020 Confirmed reviews ALL

Check-in e check-out ágil e boa nfraestrutura.

Prezado Sr. Cláudio, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras

Bad stay

Customer review rating 3.0/5

Marcelo D. S. N. Business - 07/03/2020 Confirmed reviews ALL

The toilet does not work well, the sink faucet does not close well, diva dripping water. The bed, old mattress, the fridge doesn't freeze, the towels are too old. Thank you.

Dear Marcelo Dos Santos N., Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Tres Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmari Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Terrible wi-fi service

Customer review rating 3.0/5

Ricardo V. Business - 26/02/2020 Confirmed reviews ALL

First point to be evaluated is the internet access, the wi-fi connection did not worked at all. I really can´t maintain a connection for more than 5 minutes, at all. Second topic to be analysed is the exceed noise from the upstairs rooms. I claimed two or three times on the reception, but I saw no improvement on noise coming from upstairs. So, in my point of view you need to work on both topics to improve our evenings at the hotel.

Dear Mr. Ricardo, Thanks for trust our services. We always aim to provide the best experience for our guests, we apologize for our services not meeting your expectations Sincerely, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Boa estadia.

Customer review rating 4.0/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Gratificante.

Boa tarde, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras

Not so good.

Customer review rating 3.5/5

Gabriel N. Business - 23/01/2020 Confirmed reviews ALL

Good structure, but poor restaurant service.

Dear Mr. Gabriel, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras h3…
Customer review rating 2.5/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

The room was really disappointing, cleaning was not adequate (but fortunately hotel changed my room).

Dear Priscila, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior General Manager Novotel Porto Alegre Three Figueiras

could be better

Customer review rating 2.5/5

Fabricio R. Solo - 13/01/2020 Confirmed reviews ALL

my experience was not what I expected, lot of things went wrong

Boa tarde Sr. Fabrício, Muito obrigado por compartilhar sua experiência conosco. Lamentamos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. Muito obrigado pelos esclarecimentos e oportunidade de melhoria. Aguardamos uma nova oportunidade de hospeda-lo. Cordialmente, Renata Fontoura Supervisora de Recepção Novotel Porto Alegre Três Figueiras h3…
Customer review rating 5.0/5

Fernando Business - 05/01/2020 Confirmed reviews ALL

Just for one night, everything was fine, no issues.

Dear Fernando P., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Tres Figueiras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Swimming Pool was under renovation

Customer review rating 2.0/5

Gustavo A. B. Couples - 31/12/2019 Confirmed reviews ALL

The weather was extremely hot, so I choose this hotel based on the fact that it have a swimming pool. For our surprise, when we arrived at the hotel we were informed that the pool was under renovation. It was not informed during reservation or before arrival.

Good afternoon. Mr. Gustavo, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior General Manager Novotel Porto Alegre Three Figueiras

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