Novotel Porto Alegre Tres Figueiras 4 stars

Customer review rating (ALL Rating) 3.5/5 1,542 reviews

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Avenida Soledade, 575, TRES FIGUEIRAS, 90470340 PORTO ALEGRE, Brazil

Description

Hotel extras

  • Relax in the pool with pool bar, sauna and hotel gym

  • Small pets welcome for an extra charge.

  • Large event room holding up to 450 people

  • 18 minutes by car to the historic center of Porto Alegre

  • 12 minutes by car to Salgado Filho International Airport

Our accommodation(s)

Hotel location

Novotel Porto Alegre Tres Figueiras

Avenida Soledade, 575, TRES FIGUEIRAS
90470340 PORTO ALEGRE
Brazil

GPS:-30.03222, -51.17809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE 365

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  1,542 reviews

Customer review rating 0.5/5

Jane E. R. Friends - Confirmed reviews ALL

Check in was long with big cues, the corridor with the carpet old and stained and parts replaced, walls and doors dirty and need painting, the toilet was blocked when we arrived in the room, the little shower near the loo does not work, the bathroom is old, and smells awful, the pillow was like a rock and very high, there was no one to ask in reception and we returned to the hotel at 11 pm. (was informed next day that the pillows are all the same)! Breakfast was awful, we had stayed in the hotel before but this will be the last time, its awful. I expect to be contacted by Accor administration, as we stay in your hotels all over the world and always been on of our preferences. Very very disappointing!

Dear Jane E. R., Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent stay didn’t meet your expectations. It’s disappointing to know that you encountered issues with the check-in process and the condition of your room. We understand how important a clean and comfortable environment is, and I apologize for any inconvenience you experienced with the facilities and amenities during your visit. I also regret that the breakfast didn't meet your standards this time. Your comments are valuable to us, and they’ll be shared with our team to ensure we’re addressing these areas. I understand how frustrating it can be when things don’t go as planned, especially as a loyal guest of Accor hotels. We appreciate your input and hope you might reconsider staying with us again in the future, so we can provide you with the experience you deserve. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 5.0/5

Marcos A. P. Business - Confirmed reviews ALL

Ok

Olá Marcos André p., Agradecemos seu feedback positivo! Ficamos felizes em saber que você encontrou conforto durante sua estadia. Esperamos vê-lo novamente em breve para mais momentos agradáveis. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.0/5

Augusto P. N. J. Families - Confirmed reviews ALL

In general, from a business perspective, the hotel shows alignment in terms of pricing and services. What I would really like to draw attention to, however, are the following points: Air conditioning: Porto Alegre (POA/RS) is a city with high temperatures, so having an air conditioning system that works properly—or, more importantly, that truly meets the guest’s needs—is a basic requirement for sleep quality and overall comfort. Sustainability: It is reasonable and appropriate to promote sustainability initiatives, as long as basic elements are properly addressed. For example, the water valves for the shower mixers should effectively stop the water flow. Otherwise, we end up discussing savings on basic items such as changing bed linens and towels, while water continues dripping throughout the day, or the guest is forced to almost damage the valve in order to close it properly. Even more concerning is that the constant moisture leads to mold formation, which can be clearly observed on the shower glass door track. At this moment, these are the main points of feedback. However, I will be staying again at Novotel – Três Figueiras in May, and I will be happy to share my updated feedback and overall experience after that stay.

Hello Augusto, Thank you for your thoughtful feedback! We're glad to hear that you found our pricing and services to be aligned with your business needs. We understand how crucial a well-functioning air conditioning system is, especially in a city like Porto Alegre. We'll take your comments into account as we continue to enhance our guest experience. Regarding sustainability, we appreciate your insights. It's important for us to balance eco-friendly practices with fundamental guest comfort. We take your concerns about the shower water valves seriously and will look into them, as well as the moisture issue you mentioned. Your feedback is invaluable, and we’re grateful you’ll be staying with us again in May. We look forward to hearing your updated thoughts then! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.0/5

Ana V. B. S. Couples - Confirmed reviews ALL

Great location, safe, very good breakfast, and friendly staff.

Olá Ana, Ficamos muito felizes em saber que você gostou da localização, do café da manhã e do atendimento da nossa equipe! É sempre um prazer receber feedback tão positivo. Esperamos te ver novamente em breve! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 3.5/5

Lais L. Solo - Confirmed reviews ALL

Good location. Nice and professional staff. But poor maintenance of facilities: the pool has stains. The room for working out, on the other hand, was good, well equipped...

Hi Lais, Thanks for sharing your feedback! We're glad you enjoyed our location and found our staff professional. We take maintenance seriously and will certainly look into the pool's condition. Your input helps us improve, so we appreciate it! Cordialmente, Novotel Porto Alegre Três Figueiras

Other web-users rate our hotel

  • 306 reviews 8.7/10 Location
  • 1,103 reviews 4.3/10 Room
  • 889 reviews 6.8/10 Service
  • 29 reviews 2.8/10 WiFi
  • 530 reviews 3.2/10 Comfort
  • 442 reviews 3.6/10 Cleanliness
  • 408 reviews 7.3/10 Breakfast
  • 203 reviews 4.5/10 Amenities

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