Novotel Porto Alegre Tres Figueiras Hotel 4 stars

Friedly persons at reception, rooms clean and quiet, breakfeast ok, Internet connection absolut NOT satisfying

Room Nr. 654 The window in my room was hard to close (the maid opened it and I was not able to close it alone) The venting system in bathroom made loud high whistling noises - even though I´ve not turned it on (There was no switch to turn it on/off on purpose) The furniture is new(er) but the other parts of the room/hotel (floor, sanitary equipment) is it not. It is not smart to show in the lobby of a different accor hotel (with an obvious newer pool), because this rises the expectations: those expectations cannot be met by the Novotel Porto Alegre Tres Figueiras.

When I arrived, the shower was clogged and the TV wasn't working, but maitainance was fast solved by the hotel. I also had minor issues with noises in the bedrooms near mine (aside and above) and the light failing in the bathroom. All in all, the room was comfortable and the staff was quite nice.

Two rooms booked by the family. IN one, air conditioning was not working. Porto ALegre was very hot that day. In both rooms the toilet flush didn´t work. Hotel employees, a bit embarrassed, said that it is like this... we had to use the trash can and fill with water.

I had a good time at the hotel. The only downside was the cable TV. Most channels of sport were blocked.

Always a good service provided by staff.

First of all I had to go three times from my room to the front desk because I could not open the door. The problem was with the reader I could not connect to the WiFi with my Ipad and IPhone. I was very frustrated because I had some work to do and nothing happen even after talking to the front desk

Evereything as expected.

Impessoal check in , bathroom was not ok and internet is horrible

The hotel corridors smell bad, and the room bathroom is terrible as well. I got an extra blanked on the closet and it was full of cigarette burns and holes. Asked for a meal at night and the food was terrible. when I asked about simple things like mayo, the person said they did not have (and in the end they delivered). asked also for a glass of ice and didn't delivered. Basic things a hotel must have, in my opinion.

Very poor internet / old toilets

I had a great experience at Novotel because the hotel is very well located in the center of Porto Alegre, the hotel facilities, including the apartment, are very clean and the service of the staff is exemplary!

I stayed at Novotel 3 Figueiras for 3 nights. It was a cold weekend and the hotel is mot prepared for that. The air con didn’t work properly during my stay, we complained and the maintenance tried to fixed it with no success. I am a gold card accor membership and this was the worst Novotel, rather stay at a ibis next time.

This novotel is inferior, compared with other novotel hotels that I had stayed at Rio de Janeiro, Curitiba and Salvador. Room was not cozy and seems to be cleaned and organized in a rush. Minibar was empty,

I had the worse experience I ever had in a hotel j. My whole life . The ac was not working , the room was hot as hell . The whole night was a Lot noise, I felt like I was sleeping in a construction. And early in the morning people start to move beds on te floor above mine . My wife is pregnant and couldn’t sleep at all . You guys must be ashamed of this hotel .