Novotel Porto Alegre Tres Figueiras 4 stars

Customer review rating (ALL Rating) 3.4/5 1,556 reviews

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Novotel Porto Alegre Tres Figueiras - Image 1
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Novotel Porto Alegre Tres Figueiras - Image 3
Novotel Porto Alegre Tres Figueiras - Image 4
Avenida Soledade, 575, TRES FIGUEIRAS, 90470340 PORTO ALEGRE, Brazil

Description

Hotel extras

  • Relax in the pool with pool bar, sauna and hotel gym

  • Small pets welcome for an extra charge.

  • Large event room holding up to 450 people

  • 18 minutes by car to the historic center of Porto Alegre

  • 12 minutes by car to Salgado Filho International Airport

Our accommodation(s)

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Room 1
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Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

Upper Floor. Enjoy the comfort of a Superior Room with 2 single beds in a modern and cozy environment including 55" Smart TV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Twin bed(s)
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Standard Floor. Enjoy the comfort of a Standard Room with 2 single beds.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

See availabilities

Standard Floor. Enjoy the comfort of a Standard Room with one double bed and one sofa bed.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

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Standard Floor. Enjoy the comfort of a Standard Room with 1 double bed.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

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Enjoy the comfort of a standard room with 1 double bed, adapted for people with special needs.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

See availabilities

Exclusive floor. Enjoy the comfort of this executive cozy room with 1 double-size bed, 55" Smart TV, courtesy 2 nespresso coffee machine capsules per day, plus minibar and 2000-w dryer.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Free movies/video
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Porto Alegre Tres Figueiras

Avenida Soledade, 575, TRES FIGUEIRAS
90470340 PORTO ALEGRE
Brazil

GPS:-30.03222, -51.17809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Childrens Club for 6 to 12 years
  • Play area

Well-being

Piscina Externa

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 425 parking spaces
  • Max Limited Height: 3 m / 3 ft

  • Parking pricing: 6.73 € 40 BRL Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Accessible parking

RESTAURANTE 365

Photo out of - RESTAURANTE 365

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

Cooking style
International
Capacity
188
Accessibility
Accessible service
90470340 Porto Alegre, Brazil
Telephone +55 51 3327-9292

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,556 reviews

Customer review rating 2.5/5

Ricardo R. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Luciane F. D. M. B. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Carlos C. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Ittai H. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Richard L. Business - Confirmed reviews ALL

Olá Richard, Agradecemos pelo seu feedback! Lamentamos que a temperatura do seu quarto não tenha sido ideal e que as instalações não tenham atendido suas expectativas. Estamos sempre buscando melhorias para proporcionar uma experiência mais agradável aos nossos hóspedes. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.5/5

Luciane F. D. M. B. Business - Confirmed reviews ALL

Boa

Customer review rating 4.5/5

Carlos C. Families - Confirmed reviews ALL

boa

Customer review rating 3.0/5

Ittai H. Business - Confirmed reviews ALL

1. Very nice staff, only few know English. 2. Flushing the toilet did not took all the papers. It took some times even 4 times 3. Heating was not enough and no solution was offered 4. The room was clean but maintenance is in a very low level 5. On two mornings there were no hot water to take a shower

Customer review rating 4.0/5

Richard L. Business - Confirmed reviews ALL

Room was too cold, heating was not working. Overall hotel facilities look dated.

Olá Richard, Agradecemos pelo seu feedback! Lamentamos que a temperatura do seu quarto não tenha sido ideal e que as instalações não tenham atendido suas expectativas. Estamos sempre buscando melhorias para proporcionar uma experiência mais agradável aos nossos hóspedes. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 0.5/5

Erik P. Business - Confirmed reviews ALL

Bathroom very old, tap not well working, heating system mis functioning, can t see the signs on the button!!! Lack of lights, was dark, lack of power plugs. Check in was about 20mn!!! WiFi access instructions unclear, I had to use 4G for 1 day….

Dear Erik, Thanks for sharing your experience with us. I’m really sorry to hear about the issues you faced during your stay, especially with the bathroom facilities and WiFi instructions. We appreciate your feedback and will certainly look into these matters to enhance our guests' comfort. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 1.5/5

Leonardo M. P. F. C. Business - Confirmed reviews ALL

“It was a disaster! There was no hot water in the shower — and we’re in the middle of winter! On top of that, I had to ask three times for extra pillows in my bedroom.”

Customer review rating 3.0/5

Mario A. Business - Confirmed reviews ALL

A/C not working properly. Had to open the window in colder weather for ventilation. No fitted sheets, very uncomfortable.

Hi Mario, Thanks for sharing your experience with us. I’m sorry to hear that the A/C wasn't up to par and that the bedding wasn’t as comfortable as you expected. We appreciate your feedback and will be sure to look into these matters further. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.5/5

John W. H. Business - Confirmed reviews ALL

Excellent lunch with helpful staff

Olá John W. H., Ficamos muito felizes em saber que você teve uma estadia confortável e que nosso almoço atendeu às suas expectativas. Agradecemos pelos elogios à nossa equipe, sempre disposta a ajudar! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 0.5/5

Jane E. R. Friends - Confirmed reviews ALL

Check in was long with big cues, the corridor with the carpet old and stained and parts replaced, walls and doors dirty and need painting, the toilet was blocked when we arrived in the room, the little shower near the loo does not work, the bathroom is old, and smells awful, the pillow was like a rock and very high, there was no one to ask in reception and we returned to the hotel at 11 pm. (was informed next day that the pillows are all the same)! Breakfast was awful, we had stayed in the hotel before but this will be the last time, its awful. I expect to be contacted by Accor administration, as we stay in your hotels all over the world and always been on of our preferences. Very very disappointing!

Dear Jane E. R., Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent stay didn’t meet your expectations. It’s disappointing to know that you encountered issues with the check-in process and the condition of your room. We understand how important a clean and comfortable environment is, and I apologize for any inconvenience you experienced with the facilities and amenities during your visit. I also regret that the breakfast didn't meet your standards this time. Your comments are valuable to us, and they’ll be shared with our team to ensure we’re addressing these areas. I understand how frustrating it can be when things don’t go as planned, especially as a loyal guest of Accor hotels. We appreciate your input and hope you might reconsider staying with us again in the future, so we can provide you with the experience you deserve. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 5.0/5

Marcos A. P. Business - Confirmed reviews ALL

Ok

Olá Marcos André p., Agradecemos seu feedback positivo! Ficamos felizes em saber que você encontrou conforto durante sua estadia. Esperamos vê-lo novamente em breve para mais momentos agradáveis. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.0/5

Augusto P. N. J. Families - Confirmed reviews ALL

In general, from a business perspective, the hotel shows alignment in terms of pricing and services. What I would really like to draw attention to, however, are the following points: Air conditioning: Porto Alegre (POA/RS) is a city with high temperatures, so having an air conditioning system that works properly—or, more importantly, that truly meets the guest’s needs—is a basic requirement for sleep quality and overall comfort. Sustainability: It is reasonable and appropriate to promote sustainability initiatives, as long as basic elements are properly addressed. For example, the water valves for the shower mixers should effectively stop the water flow. Otherwise, we end up discussing savings on basic items such as changing bed linens and towels, while water continues dripping throughout the day, or the guest is forced to almost damage the valve in order to close it properly. Even more concerning is that the constant moisture leads to mold formation, which can be clearly observed on the shower glass door track. At this moment, these are the main points of feedback. However, I will be staying again at Novotel – Três Figueiras in May, and I will be happy to share my updated feedback and overall experience after that stay.

Hello Augusto, Thank you for your thoughtful feedback! We're glad to hear that you found our pricing and services to be aligned with your business needs. We understand how crucial a well-functioning air conditioning system is, especially in a city like Porto Alegre. We'll take your comments into account as we continue to enhance our guest experience. Regarding sustainability, we appreciate your insights. It's important for us to balance eco-friendly practices with fundamental guest comfort. We take your concerns about the shower water valves seriously and will look into them, as well as the moisture issue you mentioned. Your feedback is invaluable, and we’re grateful you’ll be staying with us again in May. We look forward to hearing your updated thoughts then! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 4.0/5

Ana V. B. S. Couples - Confirmed reviews ALL

Great location, safe, very good breakfast, and friendly staff.

Olá Ana, Ficamos muito felizes em saber que você gostou da localização, do café da manhã e do atendimento da nossa equipe! É sempre um prazer receber feedback tão positivo. Esperamos te ver novamente em breve! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 3.5/5

Lais L. Solo - Confirmed reviews ALL

Good location. Nice and professional staff. But poor maintenance of facilities: the pool has stains. The room for working out, on the other hand, was good, well equipped...

Hi Lais, Thanks for sharing your feedback! We're glad you enjoyed our location and found our staff professional. We take maintenance seriously and will certainly look into the pool's condition. Your input helps us improve, so we appreciate it! Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 1.0/5

Luciana M. O. B. Business - Confirmed reviews ALL

Unfortunately my stay was really unpleasant. The hotel is really old, the carpet on the hallways dirty, TV in my room was not working. I know plenty of Novotel hotels over the world and this one do not represent the chain! It is really bad! As an Accor member, I expect a renovation very soon!!!!

Oi Luciana, Lamentamos saber que sua experiência não foi das melhores. Agradecemos seu feedback sobre a necessidade de melhorias nas áreas comuns e na televisão do seu quarto. Estamos sempre buscando formas de melhorar nossos serviços e sua opinião é super importante para a gente. Esperamos que você tenha a chance de nos visitar de novo e ter uma estadia mais agradável. Abraços, Novotel Porto Alegre Três Figueiras

Customer review rating 3.5/5

Flavio L. F. Business - Confirmed reviews ALL

Eu esperava mais do hotel...

Olá Flavio, Agradecemos seu feedback e lamentamos que sua experiência não tenha atendido às suas expectativas. Nosso objetivo é sempre proporcionar uma estadia agradável, e suas observações são valiosas para nós. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 5.0/5

Augusto R. Couples - Confirmed reviews ALL

The hotel provided a great environment for a lovely weekend. The place is nicely located within Porto Alegre, the view is great. The workers are quite nice and helpful. Breakfast was amazing.

Olá Augusto R., Ficamos muito felizes em saber que você teve um ótimo final de semana conosco! É sempre bom ouvir que nossa localização, vista e café da manhã fizeram a diferença na sua estadia. Agradecemos suas palavras sobre nossa equipe, que se dedica a proporcionar uma experiência especial. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 1.5/5

James M. K. Business - Confirmed reviews ALL

Flooded room on 1 day when i returned at about 8:30. Staff were helpful and lovely and nothing against them. the room i was moved to then i assume had not been used or cleaned in some time as the sink ran dirty water for 5 mins

Olá James, Agradecemos por compartilhar sua experiência. Sentimos muito pelo inconveniente com o quarto e a questão da água suja. É sempre nossa prioridade garantir que todos os nossos apartamentos estejam prontos e limpos para nossos hóspedes. Sua observação é muito importante e será levada em consideração para melhorarmos nossos serviços. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 0.5/5

Alessandro F. D. C. Business - Confirmed reviews ALL

No hot water at showers, no park lot for stay cars, arrogant people on the reception. Never more stay at this hotel.

Olá Alessandro, Lamentamos saber que sua experiência não atendeu suas expectativas. Agradecemos seu feedback sobre a água quente e a equipe de recepção, pois é importante para nós. Esperamos que você considere nos dar outra chance no futuro. Cordialmente, Novotel Porto Alegre Três Figueiras

Customer review rating 5.0/5

Ailton S. G. Business - Confirmed reviews ALL

La staff de la recepcion, del bar y del restaurante son muy amigables and professionales.

Olá Ailton, Ficamos muito felizes em saber que você teve uma experiência positiva com a nossa equipe! Agradecemos por destacar a simpatia e profissionalismo dos nossos colaboradores. Esperamos vê-lo novamente em sua próxima visita! Cordialmente, Novotel Porto Alegre Três Figueiras

Other web-users rate our hotel

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  • 568 reviews 3.8/10 Comfort
  • 488 reviews 4.2/10 Cleanliness
  • 457 reviews 7.3/10 Breakfast
  • 225 reviews 4.5/10 Food

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