Novotel Porto Alegre Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 1,129 reviews

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Novotel Porto Alegre Airport - Image 1
Novotel Porto Alegre Airport - Image 2
Novotel Porto Alegre Airport - Image 3
Novotel Porto Alegre Airport - Image 4
Avenida Severo Dullius 2055, 90200310 PORTO ALEGRE, Brazil

Description

Hotel extras

  • No charge for children aged 16 or under staying with their parents

  • Hotel with semi-Olympic heated pool in Porto Alegre

  • The hotel has a Concierge service

  • Gluten- and lactose-free breakfast options

Our accommodation(s)

Suite

Superior Suite with a king-size bed

  • 2 pers. max
  • 46 m² / 495 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Airport view

Hotel location

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 PORTO ALEGRE
Brazil

GPS:-29.98727, -51.17975

Telephone
Fax +55 51 3302-7601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmetbar by Novotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,129 reviews

TripAdvisor Rating  4.1/5  1,760 reviews

Customer review rating 4.0/5

Adriana V. Solo - Confirmed reviews ALL

TWO lobby reception ladies had very good English BUT the restaurant staff barely spoke a word of English. The food was very good though. Sauna warmed up quickly but hottub was cool. Pool was nice. The convenience of having this hotel across the street from the Porto Alegre Airport means, front rooms facing the airport are noisy…request a back room facing the mountains. Love the 12noon checkout!

Dear Adriana V., Thank you for sharing your feedback regarding your recent stay at Novotel Porto Alegre Airport. We are delighted to hear that you appreciated the modern and clean facilities, as well as the convenience of our location near the airport. We acknowledge your comments about the language proficiency of our restaurant staff and will take this into consideration for future training. We are glad that you enjoyed the food and facilities, including the sauna and pool. Your suggestion for quieter accommodations has been duly noted, and we appreciate your positive remarks about our noon checkout policy. Best regards, Novotel Porto Alegre Airport

Customer review rating 5.0/5

Eugenio J. F. C. Families - Confirmed reviews ALL

Great. Staff was super attentive

Dear Eugenio J. F. C., Thank you for your positive feedback regarding our staff's attentiveness. We take great pride in providing exceptional service to our guests, and it is gratifying to know that you had a pleasant experience. Best regards, Novotel Porto Alegre Airport

Customer review rating 3.5/5

Rafael C. C. T. Business - Confirmed reviews ALL

The hotel has a great location, but it definitely lacks renovation on the quality of furniture bed linen. Staff is very polite and helpful.

Dear Rafael C. C. T., Thank you for your feedback regarding your stay. We appreciate your recognition of our location and staff. We acknowledge your concerns about the need for renovations and will take them into consideration as we continually strive to enhance our guest experience. Best regards, Novotel Porto Alegre Airport

Customer review rating 5.0/5

Michael S. J. Business - Confirmed reviews ALL

Nice rooms, close to the airport, free transportation to airport, great food and dining experience (lovely live music), friendly staff.

Prezado , Ficamos felizes que tenha apreciado sua estada e esperamos vê-lo novamente em breve. Com os melhores cumprimentos, Paula Epifaneo. Novotel Porto Alegre Aeroporto

Customer review rating 2.0/5

Tatiana S. Solo - Confirmed reviews ALL

Receptionists Diego, Livio and Patricia really don't care about anything: give false information (I'm a Silver customer and I do indeed have the right to a quick check in and to request check out), nothing had been informed during check in (breakfast times, pool times), Livio said nothing I requested on Whatsapp to be put on my account, regarding bar and mini bar fees were there, but they were. The first lift had the screen malfunctioned and the lift was stopping and staying in each floor for quite a few seconds; Patrícia didn't care. No one apologises, either for their own mistakes, nor on behalf of their colleagues, even when I demanded an apology. My key card stopped working and I had to go up and down twice because they were not fixing the problem. I'm giving 4/10 because the pool and the breakfast were good, and because, after much debate, they allowed me a late check out. The reception team need basic training on manners and what Silver members are entitled to. The room is ok, nothing special.

Prezada, Agradecemos os seus comentários sobre a sua estada no Novotel Porto Alegre, por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Esperamos reconquistar sua confiança aquando de uma próxima estadia. Com os melhores cumprimentos, Paula Epifaneo Novotel Aeroporto Porto Alegre

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Other web-users rate our hotel

  • 455 reviews 8.8/10 Location
  • 581 reviews 7.2/10 Room
  • 569 reviews 8.3/10 Service
  • 10 reviews 4.6/10 WiFi
  • 435 reviews 8.8/10 Breakfast
  • 263 reviews 7.6/10 Cleanliness
  • 231 reviews 7.6/10 Food
  • 166 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.