Novotel Porto Alegre Airport Hotel 4 stars

Customer review rating 4.4/5 11,296 reviews

Novotel Porto Alegre Airport
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Just 328 yds (300 m) from Salgado Filho International Airport

  • Easy access to the metropolitan area and the industrial district

  • Indoor heated swimming pool with lanes

  • Ideal for guests visiting on business or leisure

  • Comfort and design, fully equipped for conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310
porto alegre
brazil

Tel: +555133027600

Fax: (+55)51/33027601

Check-in from 12h00

Check out up to 12h00

  • T5 :  T5 AIRPORT

  • By plane

    SALGADO FILHO At 0.2km / 0.12 miles - Shuttle paying

  • By plane

    SALGADO FILHO II At 0.1km / 0.06 miles - Shuttle paying

  • By car

    FREEWAY At 1km / 0.62 miles

  • By train

    TRENSURB At 1km / 0.62 miles

GPS :-29.988335, -51.179928

Our accommodations

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Room

Our restaurants and bars

365

Non contractual photo

If you want to relax after a hard day's work or a long journey, this is the place for you. Try something from our extensive list of drinks, beers and wines or our menu offering meals and sandwiches made with ingredients that showcase Brazilian cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 113

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Novotel Porto Alegre Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,296 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,632 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay and amazing food

Customer review rating 4.4/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Nice room, well located and great sort of food

Sra Heloisa Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, Carina Custodio Coordenadora de Hospedagem

Good stay

Customer review rating 4.4/5

Nicolas L. P. D. C. Families - 25/02/2020 Confirmed reviews ALL

O needed a Nice place tô spend the night with my sim and Thais hotel was wonderful the das part was that que only had 1 night. O don't tive a 10 rate because it was expensive for a Brazilian hotel and It didn't include breakfast and garage.

Sr Nicolas, Obrigado pela avaliação do nosso hotel! Em relaçao ao custo beneficio, possuimos tarifas com e sem cafe da manhã. esperamos vê-lo novamente em breve. Atenciosamente, Carina Custodio Coordenadora de Hospedagem

well located

Customer review rating 4.4/5

Deeno Business - 21/02/2020 Confirmed reviews ALL

spent just one night, everything went well quiet room, good breakfast good shuttle service to the airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Well located for travelling from Porto Alegre Airport

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Clean room, good bed, good breakfast, kind staff.

Dear Andre Wilfried F., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Convenient

Customer review rating 4.4/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

We always stay at this hotel in Porto Alegre. It is convinient since it is close to airport and highways. However, the last time we stayed there, the room was not good. Window was not tightly close to avoid outside noise, some items were broken, misisng maintenance. The breakfast that is actually good, this time had items missing, many dirty tables... I hope the overall quality of the hotel doesn't start to decrease

Sra Hemena Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Giovana Filippini General manager

Conveniently close to industrial areas where we were visiting

Customer review rating 4.4/5

Sterling S. Business - 10/02/2020 Confirmed reviews ALL

Very comfortable bed. Clean shower. Comfortable air conditiong (I actually got cold--it was very lovely). The only problem that I had was that the sink did not drain properly. But, I kept on forgetting to report it, so I'm sure they would have fixed it the first day, had I remember to ask. I knocked off a couple of points on the satisfaction, because that's something that should be checked with frequency. And, it's pretty simple to do. The restaurant only had good food. We were extremely pleased with the high quality of meals. We ate all three meals there over the course of our 4 days there. Tried breakfast everyday. Lunch once. Dinner twice. Fantastically-prepared fresh food.

Dear Sterling Cannon S., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

very good stay.

Customer review rating 4.4/5

Marcelo Business - 03/02/2020 Confirmed reviews ALL

It was very good.

Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Carina Custodio Coordenadora de hospedagem

Relax

Customer review rating 4.4/5

Melina Families - 27/01/2020 Confirmed reviews ALL

Conforme

Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Giovana Filippini General manager
Customer review rating 4.4/5

Sukaimi. B. S. Business - 22/01/2020 Confirmed reviews ALL

We hope Novotel can provide kettle in the room Easy for us at night to drink warm water And those have family with baby need very badly Warm regards Sukaimi

Dear Sukaimi Bin S., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Dirty room, worn out towels, poor breakfast

Customer review rating 4.4/5

Anonymous Families - 22/01/2020 Confirmed reviews ALL

The floor of the room was dirty (a lot of dust and sticky), the towels were worn out (with holes). In the breakfast, a lot of items were missing and some were not good quality.

Great

Customer review rating 4.4/5

Paula F. Families - 15/01/2020 Confirmed reviews ALL

The staff was great, very helpful. The food (breakfast) was very good also. The only thing that could be better is bathroom cleaning, there was some hair in the shower and it was not mine

Dear Paula Thank you for taking the time to respond to our survey. Your satisfaction is the best reward for our employees who work daily to provide a quality service. We regret that bathroom cleaning has not been satisfactory, we have already taken appropriate measures so that this type of situation does not happen again We hope to see you soon! Giovana Filippini General Manager

It was great and I highly recommend

Customer review rating 4.4/5

Maria G. Solo - 12/01/2020 Confirmed reviews ALL

It was great and I highly recommend. Everyone treated me very well and the hotel was beautiful and clean.

Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Practical quality option near the airport

Customer review rating 4.4/5

Daniel D. G. L. Families - 12/01/2020 Confirmed reviews ALL

We knew our flight arrived in Porto Alegre too late to go "up" to Gramado, so we stayed one night. We called the hotel to call for a shuttle, which picks guests up at the same place of the rental car vans. That worked well. However, I noticed the front desk serves as guest service also, so sometimes it takes long for someone to answer the phone - which happened when we requested something. The team is attentive, though not exuberant - but it's more of a business hotel in style, so that's OK. During this brief stay, when we requested extra pillows. then help with the safe and even later some extra sheets, all were brought very quickly. The shower is very nice & the bathroom amenities are of the expected quality, though nothing to rave about too much - the bathroom door is at a slightly odd angle, but what just caught my attention negatively was the squeaky door to the shower stall - but no biggie, just a detail. Beds are OK, but more importantly, the accoustical isolation really worked well - I mean, our window was to one of the runways. TV has some limited channels and not much in the English language (CNN was the one I noticed as an exception). Even the movie channels apparently only in Portuguese - though maybe I just didn't find how to reverse to the original language. Breakfast is fine and served quite early, which I like (starts at 5 am on weekdays - so it works well for early flights). However, don't arrive too late - my daughter, who woke up much later than I, wasn't able to get waffles, which had run out more than 1 hour before the end of service. The omelette I ordered with lots of cheese was tasty, but the local cake (called cuca) was a bit drier than I think it should be. Something that one doesn't see much where I live in Brazil - blackberry - was fresh, though not too sweet. The lobby has a lot of different seating areas, books to read or just look at, and maybe because of that, neither it, nor the adjoining eating area, has sufficient sockets to charge one's phone or laptop. I didn't actually ask - maybe they were hidden - so maybe I'm wrong on that count. There is a very nice eating area nearby, Boulevard Laçador, with very nice options for dinner - though it seems that the hotel's chefs actually prepare some good meals. We didn't stay long enough to confirm as we went out to a very good Thai restaurant.

Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Convenient hotel for travellers

Customer review rating 4.4/5

Anonymous Couples - 28/12/2019 Confirmed reviews ALL

Quiet despite of airport location, good service, reasonable restaurant. Only criticism; front desk could not get us a taxi into town so we had to take the shuttle to the terminal and get a taxi there.

Obrigado pela avaliação do nosso hotel! A recepção chamou o taxi,porem nao conseguimos nenhum paera o horario. Atenciosamente, Carina Custodio Coordenadora de Hospedagem

Facilitated through LATAM Voucheer

Customer review rating 4.4/5

Brandon Business - 16/12/2019 Confirmed reviews ALL

Due to a flight cancellation I was give a 1 night voucher through LATAM airlines for the inconvenience. I was also given 3 meals at a rate of $R65 per meal. During checkout I was charged $R37 for the mini bar in the room because the individual at the checkout did not have the details of my voucher. I do not speak Portuguese therefore, we were not able to understand each other to the point that we could solve the issue. Bottom line, I ended up paying the bill and left. Novotel, clearly was going to make money on LATAM and myself due to this error. Unfortunate that this was my first and only experience with the hotel.

Sr. Brandon A Latam oferece apenas as refeiçoes, itens do frigobar nao estão inclusos.

Organized and clean

Customer review rating 4.4/5

Sergio P. D. F. Business - 03/12/2019 Confirmed reviews ALL

It was a short staying but no any bad experience to describe. Everything works well.

Dear Sergio, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Giovana Filippini General manager

Cost benefit did not meet my expectations

Customer review rating 4.4/5

Cleber C. Solo - 21/11/2019 Confirmed reviews ALL

My room was very comfortable. The bed was very good. Unfortunately in the morning I was awakened by hammer strikes in the neighboring room, this remained all morning, disrupting my sleep/rest.

Dear Cleber De Souza C., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager
Customer review rating 4.4/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

It was a good stay because of the short distance from the airport but the hotel rooms looks "beat up" . The room could use some TLC

Dear Ana Maria, Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giovana Filippini General manager

Razoável

Customer review rating 4.4/5

Marcelo Families - 04/11/2019 Confirmed reviews ALL

Normal

Sr Marcelo e Sra Helen, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Porto Alegre Airport. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Poederiam nos informar o que os desagradou em sua hospedagem? Atenciosamente, Carina Custodio Coordenadora de Hospedagem
Customer review rating 4.4/5

Marcos Business - 04/11/2019 Confirmed reviews ALL

-0-

Sr Marcos Obrigado pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Carina Custodio Coordenadora de Hospedagem
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