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Novotel Porto Alegre Airport Hotel 4 stars

Customer review rating 4.4/5 11,987 reviews

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Room 1

Number of guests
Children's age

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Novotel Porto Alegre Airport
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+ 24 Services

Hotel extras

  • No charge for children aged 16 or under staying with their parents

  • Hotel with semi-Olympic heated pool in Porto Alegre

  • The hotel has a Concierge service

  • Gluten- and lactose-free breakfast options

  • Free airport shuttle. Book at reception.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Athletics stadium (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 porto alegre
brazil

Tel: +555133027600

Fax: (+55)51/33027601

Check-in from 12h00

Check out up to 12h00

  • T5 :  T5 AIRPORT

  • By plane

    SALGADO FILHO At 0.2km / 0.12 miles - Shuttle paying

  • By plane

    SALGADO FILHO II At 0.1km / 0.06 miles - Shuttle paying

  • By car

    FREEWAY At 1km / 0.62 miles

  • By train

    TRENSURB At 1km / 0.62 miles

GPS :-29.988335, -51.179928

Our accommodation(s)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Business Desk
Room

Our restaurants and bars

Gourmetbar by Novotel

Type of cuisine: null

Gourmetbar by Novotel

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 113

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Novotel Porto Alegre Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,987 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,665 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 4.5/5

Alessandro Couples - 20/04/2021 Confirmed reviews ALL

Very satisfied

Prezado Alessandro, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Giovana Filippini gerente geral

Good stay and the best staff !

Customer review rating 5.0/5

Marcelo N. T. Business - 17/04/2021 Confirmed reviews ALL

Giovanna manager, the best !

Estimado Sr. T., Muito obrigada por mais esta contribuição. Me sinto muito honrada por suas palavras, emocionada. Desejo que estas acomodações estejam sempre a altura de nossos clientes Diamond. O Sr. e sua tripulação são muito especiais para a Equipe Novotel Aiporto Porto Alegre. Sempre a disposição. Abraços, Giovana Filippini gerente geral

Good location!

Customer review rating 4.5/5

Paulo R. Business - 03/04/2021 Confirmed reviews ALL

Very practical location! I went walking from the airport!

Dear Paulo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini general manager
Customer review rating 5.0/5

Alba C. Business - 04/03/2021 Confirmed reviews ALL

everything great. jus stayed one night

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Accurate

Customer review rating 5.0/5

Mark Solo - 12/02/2021 Confirmed reviews ALL

The hotel was exactly what I expected. Everything was just as desired. Clean, neat, fast and correct attention. Location is good and transfer to airport worked excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Very good hotel, well located

Customer review rating 4.5/5

Everton Business - 02/02/2021 Confirmed reviews ALL

Very good hotel, well located

Dear Everton, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Close to airport, courteous service

Customer review rating 5.0/5

Gigi Solo - 13/01/2021 Confirmed reviews ALL

i stayed one night, arriving very late at the airport I was glad to learn that the hotel had a pick up service. It took no time to find the van and from there to the hotel. Check-in was straight forward and even in COVID times, with reduced operations everywhere, was able to order a beautiful and generous bowl of homemade-like fuming chicken soup. Gorgeous! Breakfast was generous with good selection and always replenished with fresh portions of bread, fruit, coffee by ONE (!) attentive waiter alone. I think the chain needs to rethink the toiletries. Soaps, shampoo, lotions...are of poor quality. There is room for improvement there. Why not consider good quality products in larger bottles that can be refilled? Those tiny containers which populate the garbage with one-way-plastic are definitely a thing of the past.

Dear Giovana, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovana Filippini General manager

Good stay

Customer review rating 4.5/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

Staff very friendly, hotel clean and ready for COVID measures.

Customer review rating 3.5/5

Patricia Families - 16/12/2020 Confirmed reviews ALL

bathroom has a water leakage through the roof. Breakfast could be better.

Dear Patricia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Giovana Filippini General manager

Great stay

Customer review rating 5.0/5

Luis M. C. Solo - 06/12/2020 Confirmed reviews ALL

I'm from the USA and my stay there was great,the individual who do the check-in where absolutely amazing even though I don't speak porteguese they made it so easy while being professional with me,in all it was a pleasant experience.

Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giovana Filippini General manager

Good location, clean, breakfast pretty good

Customer review rating 4.5/5

Leonardo A. Business - 19/11/2020 Confirmed reviews ALL

Lovely employees especially front desk, manager super kind and always smiling.

Nice and pleasant stay

Customer review rating 4.5/5

Paulo M. Business - 15/11/2020 Confirmed reviews ALL

All attendees are gentle

Disappointing to say the least

TripAdvisor rating 1.0/5

cafeweb Solo travel - 06/10/2020 TripAdvisor review

I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.

Good option in POA surroundings

TripAdvisor rating 4.0/5

Paulo A Business - 09/06/2019 TripAdvisor review

Good installation, nice staff, excellent breakfast (special note to the Pao do Chefe) and clean room. The transfer to POA is great, fast and cozy. Only disappointment was the cod fish served at dinner, I was expecting salty dried cod fish and the meal as made of a fresh cod fish, not as tasty...

Clean and quite

TripAdvisor rating 5.0/5

Klaus P Family - 29/05/2019 TripAdvisor review

This was my third time at this hotel and most likely not the last one. The room is clean, spacious, and despite being located close to an airport and busy streets, it is very quiet. The food selection for the breakfast is very good, for adults and kids.

Thank you for sharing your experience with us. You always welcome here, our pleasure! You words inspire us, it's a real reward. Our maid staff are very attentive and dedicadet, clean rooms is our highest priority. The hotel was built soundproof which guarantees a very quiet place and a great sleep. We're a little suspicious to tell you, but we're fans of our breakfast. We hope to see you soon, Giovana Filippini general manager

Welcome

TripAdvisor rating 5.0/5

LuisSalgueiro Family - 18/10/2018 TripAdvisor review

The hotel is very beautiful. The reception, restaurant, swimming pool and room was looking new and very clean.Also the employees were very attentive and helped me with all my requests.I did an online check in and requested a baby crib and when I arrived it was there on the room.The food of the restaurant was taste and the breakfast is delicius.

Dear Luis, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, but terrible services

TripAdvisor rating 2.0/5

Daniel H Family - 16/11/2017 TripAdvisor review

Despite the good location, and past excelent services at Novotel Aeroporto Porto Alegre, at this time the services were terrible. The sink at appartment was clogged (wich was fixed at next day), there was a water leak from the bathroom to the bedroom, which accumulated after each shower (not solved). The mini fridge was not working, leaving all the drinks at room temperature - this issue was not fixed, even after replacing the mini fridge... After all, it was a good location for my purposes, and a short stay. But I´ll better evaluate if I´ll repeat another stay at this hotel.

clean, comfortable and convenient

TripAdvisor rating 4.0/5

Robert-Nashville Business - 07/11/2017 TripAdvisor review

Great for early morning flights, right next to the airport. Clean and comfortable. Good quality sleep and nice pre-breakfast coffee, juice and snack for departures before breakfast is served at 6AM. I will be back here

Great Place by the Airport

TripAdvisor rating 4.0/5

jessemella Business - 08/09/2017 TripAdvisor review

Great hotel bu the airport, good structure. Well equiped fitness center as well pool and sauna. The restaurant has some options anda the room service is very quick. Room was clean, cozy and with some amenities. They also have a transfer to the airport by demand, which is very convenient.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very good hotel 5 min from airoport

TripAdvisor rating 4.0/5

Anca D Business - 11/04/2017 TripAdvisor review

Nice hotel with efficient staff and good food in the lobby restaurant. Great experience with the shuttle, just call the hotel once you have your luggage and they come in 5 minutes to pick you up. There is a very nice pool and sauna, but we did not use it. Recommended for overnight stay; do not open windows because of pollution. Not sure if there is transportation downtown.

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