ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Customer review rating (ALL Rating) 3.9/5 448 reviews

ibis Styles Kuala Lumpur Fraser Business Park - Image 1
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ibis Styles Kuala Lumpur Fraser Business Park - Image 4
1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • 472 modern rooms with high quality bedding and unlimited WiFi for ultimate comfort

  • Close proximity to local attractions and nearby shopping malls (KLCC, Pavilion, IKEA)

  • 5 minutes walk to Chan Sow Lin LRT train station - easily connected to city's attractions

Our accommodation(s)

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Hotel location

ibis Styles Kuala Lumpur Fraser Business Park

1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park
55200 KUALA LUMPUR
Malaysia

GPS:3.128646, 101.714889

Telephone
Fax +60 3-9232 8699

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

sTreats Restaurant

Non contractual photo

Enjoy the great authentic taste of Malaysian dishes served to you in an open kitchen concept. Tease your taste buds with a wide selection of local and international cuisine prepared personally by the hotel chef.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  448 reviews

TripAdvisor Rating  3.5/5  1,325 reviews

Very bad experience at IBIS styles KL

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I have stayed at IBIS styles KL and I faced a bad experience. The linen was bad and having stains. The AC remote wasn't working. TV had just two channels. I wasn't informed about non availability of cafe for evening snacks or late night bites. They asked me to order from outside restaurant. Surprisingly they were very arrogant when I asked for cutlery after ordering from outside restaurant. I will never recommend this property or stay again here.

Dear Sairam Reddy, Thank you for taking the time to share your feedback regarding your recent stay at IBIS Styles KL Fraser Business Park. We sincerely apologize for the numerous issues you experienced during your visit, as this is not the standard we aim to uphold. We are particularly sorry to hear about the condition of the linen, the malfunctioning AC remote, and the lack of available snacks in our café. Your comments regarding the service from our staff are concerning, and we will address this with our team to ensure they provide the courteous and helpful service our guests deserve. Please rest assured that your feedback about cleanliness, comfort, and overall service will be taken seriously as we work to make improvements. We value your input as it helps us identify areas where we need to do better. We hope you will reconsider and give us another chance in the future to provide you with a much-improved experience. Best regards, Hotel Admin

Service is fair enough for a 3- star hotel and there is room for improvements

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

- Food> 4 stars - Room cleanliness & tidiness> 3 star (Housekeepers should improve their cleaning skills. All-in-all the room was not cleaned properly, the bedding arrangement was not done unproperly/ untidily - Bathroom> 1 star (When we entered the first day at the hotel the bathroom door had gaps (my parents felt uncomfortable taking a bath because of this) which was later repaired. The toilet was not cleaned properly. You know what, the bathroom did not have a lock!!! I think that's really a bad treatment for a tourist. I was told that it is because of Chinese engineering- and not efforts were taken to solve this issue. - Recommending this hotel for a tourist> No Way !!! - Makanan> 4 bintang - Kebersihan & kekemasan bilik> 3 bintang (Pengurus rumah harus meningkatkan kemahiran pembersihan mereka. Secara keseluruhannya bilik tidak dibersihkan dengan betul, susunan tempat tidur tidak dilakukan dengan tidak betul/tidak kemas - Bilik air> 1 bintang (Apabila kami memasuki hari pertama di hotel pintu bilik mandi mempunyai celah (ibu bapa saya berasa tidak selesa untuk mandi kerana ini) yang kemudiannya dibaiki. Tandas tidak dibersihkan dengan betul. Anda tahu, bilik mandi saya tidak mempunyai kunci!!! Saya diberitahu bahawa ia adalah kerana kejuruteraan Cina- dan bukannya usaha diambil untuk menyelesaikan isu ini. - Mengesyorkan hotel ini untuk pelancong> Tidak Boleh !!!

Dear Julian, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced, as this is not the standard we strive to uphold. We appreciate your comments about the food and the WiFi. However, we are deeply sorry to hear about the cleanliness of your room and the bathroom facilities. It’s unacceptable that the bathroom did not have a lock, and we understand how uncomfortable that must have been for you and your family. We will address these concerns with our housekeeping team to ensure improvements are made. Your feedback about the check-in experience and the readiness of the room is also noted. We aim to provide a seamless experience for all our guests, and we will work on enhancing our services. Thank you for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Hotel Admin

Worst experience

Customer review rating 2.0/5

C. Families - Confirmed reviews ALL

Flush wasn’t working, AC remote wasn’t working and there was a bad smell in the room. Bad experience

Dear C., Thank you for taking the time to provide your feedback regarding your recent stay. We are truly sorry to hear about the issues you experienced, including the flush and AC remote not working, as well as the unpleasant smell in your room. This is certainly not the level of service we aim to provide. We appreciate your comments about the waiting time at check-in and the condition of your accommodation. Please be assured that your feedback regarding housekeeping and the politeness of our staff will be addressed with our team. We are committed to improving our services and ensuring that all facilities are in proper working order before guests arrive. Your insights are invaluable in helping us achieve this. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Best Regards, Hotel Admin

Unfortunately this time not that good.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Despite "Do Not Disturb" sign, the cleaner still came inside my room. This act actually not respecting the customer privacy and why bother to put the sign if this was ignored anyway. I wonder now how professional and secure the hotel.

Dear Tommy H., Thank you for your feedback regarding your recent stay. We sincerely apologize for the incident where housekeeping entered your room despite the "Do Not Disturb" sign. We understand how important privacy is to our guests, and we take this matter very seriously. This is not the standard of service we strive to uphold. We appreciate your positive comments about your booking experience and our team's performance, but we regret that your overall stay did not meet your expectations. Please be assured that we will address this issue with our housekeeping staff to ensure that it does not happen again. Thank you for your loyalty as a Gold member, and we hope to have the opportunity to provide you with a much-improved experience in the future. Best regards, Hotel Admin

Good stay

Customer review rating 4.0/5

T. C. Solo - Confirmed reviews ALL

I like the comfort of mattress

Dear T. C., Thank you for your feedback! We’re glad to hear that you enjoyed your stay and found the mattress comfortable. It’s also great to know that you had a positive booking experience through the Accor ALL App. We appreciate your comments regarding the shower and the WiFi speed. We will certainly look into these areas for improvement to enhance our guests' experiences. Thank you for your loyalty as a Silver member, and we hope to welcome you back soon for an even better stay! Best regards, Hotel Admin

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Other web-users rate our hotel

  • 362 reviews 8.3/10 Location
  • 405 reviews 6.6/10 Room
  • 307 reviews 8.3/10 Service
  • 12 reviews 8.3/10 WiFi
  • 229 reviews 6.6/10 Cleanliness
  • 144 reviews 3.9/10 Breakfast
  • 18 reviews 1.1/10 Wellness Area
  • 5 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.