Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that you enjoyed the comfort of your room and bed, as well as our buffet breakfast. We are also pleased that, as an ALL Accor Silver member, you appreciated the early check-in and recognition extended to you upon arrival. We appreciate your feedback regarding noise from rooms facing the highway and metro station. We understand how important a peaceful environment is for a comfortable stay, and we will certainly take your comments into consideration. Thank you once again for your kind review and for your continued loyalty to ALL Accor. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Chong M. C., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are thrilled to hear that you had an excellent experience with our team and, in particular, that Daniel from our Front Desk made such a positive impression during your check-in. We will certainly share your kind words with Daniel, as your recognition of his friendly and customer-focused service will mean a great deal to him. It is also wonderful to know that you enjoyed the warm hospitality of our breakfast chefs and found our team throughout the hotel friendly and attentive. Feedback such as yours is a great encouragement to all of us. Thank you as well for your continued loyalty as an ALL Silver member and for your excellent overall rating. We truly appreciate your support and look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another great stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Lingarajnaganna E., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are sorry to learn that your overall experience did not meet your expectations. We appreciate your comments regarding the room size, ventilation, bathroom space, and ease of access, and we understand that these aspects affected your comfort during your stay. As an ibis Styles three star hotel, our rooms and facilities are designed according to our brand positioning and available space. We also do not provide a dedicated luggage porter service as part of our standard hotel services. Nevertheless, we appreciate your feedback regarding assistance with luggage and will continue to do our best to assist guests whenever our team is available. On a positive note, we are pleased to know that you enjoyed our breakfast selection and had a smooth check-out experience. Your feedback has been shared with the relevant teams for consideration as we continue to improve the guest experience within our facilities and service offering. Thank you again for sharing your comments. We hope you will consider staying with us again and allow us the opportunity to provide you with a more comfortable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. V K. T., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed our convenient city-centre location, while also appreciating the quieter surroundings away from the hustle and bustle. It is wonderful to hear that you enjoyed our breakfast and were pleased with the service provided by our team. We sincerely appreciate your continued loyalty as an ALL Platinum member and are grateful for your positive recommendation. Your feedback is valuable to us and encourages our team to continue providing a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park on your next visit to Kuala Lumpur. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Lee W. M., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are pleased to know that, overall, you found your experience to be satisfactory, and we truly appreciate your constructive comments. We sincerely apologize for the inconvenience caused by the bathroom flooring and water overflowing into the room. We understand how frustrating this can be, and your feedback has been shared with our Engineering team for further review and appropriate attention. We also note your comments regarding the condition of the sofa and will share them with our Housekeeping and management teams. Your feedback on the breakfast selection has likewise been noted, as we continuously review our offerings to better meet our guests' preferences. Regarding the Wi-Fi speed, we regret that the connection did not meet your expectations. We understand the importance of a reliable and fast internet connection, particularly for business travelers, and your comments have been forwarded to the relevant team for consideration. We also appreciate your suggestion regarding sustainability and the use of water dispensers in the corridors. We value such practical suggestions and will certainly share this feedback with our management team as part of our ongoing efforts to improve our sustainability practices. Thank you once again for your valuable feedback and for being an ALL Accor member. We hope to have the opportunity to welcome you back to ibis Styles Fraser Business Park and provide you with a more comfortable and enjoyable experience. Warm regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Mr. Ariff H., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed your experience at ibis Styles Fraser Business Park, and especially that you found our location superb and convenient. It is also heartening to see your positive ratings across our accommodation, cleanliness, breakfast, team service, WiFi, and arrival and departure experience. Your generous 9/10 recommendation means a great deal to us and serves as wonderful encouragement to our entire team. We truly appreciate your support and hope to have the pleasure of welcoming you and your partner back to ibis Styles Fraser Business Park for another enjoyable stay in the future. Warm regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Sir, Thank you for taking the time to share your experience at ibis Styles Kuala Lumpur Fraser Business Park. I am sorry to learn that your experience did not meet your expectations. Please accept my sincerest apologies. At ibis Styles, we strive to provide a high standard of service to every guest, and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised and prevent a similar occurrence in the future. We appreciate you sharing your concerns with us, and we sincerely hope that you will give us another opportunity to provide you with a better experience in the near future. Should you wish to discuss this matter further, please do not hesitate to contact me directly at H8… Sincerely, Esvary

Dear Siti N. H., We very much appreciate your comments regarding your stay at the ibis Styles Kuala Lumpur Fraser Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Admin

Dear Mr. Gaurav, Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate your honest comments, as they give us a better understanding of the aspects that may not have met your expectations. We are sorry to hear that the size and layout of the room and bathroom were not as comfortable as you had hoped. As ibis Styles Kuala Lumpur Fraser Business Park is designed with a contemporary and practical concept, our rooms and bathrooms are compact in size, but we understand that this may not suit every guest’s preference. We have also noted your comments regarding the in room amenities, including the bathroom toiletries, charging ports and television quality. Your feedback has been shared with the relevant teams for consideration as we continue to review and improve our facilities and guest experience. Regarding breakfast, we are sorry that the selection did not fully meet your expectations, particularly with the vegetarian choices. We appreciate you bringing this to our attention and will share your comments with our Food & Beverage team for further consideration. On a positive note, we are pleased to know that you were satisfied with our Wi-Fi and that our team made a positive impression during your stay. Thank you for recognising their efforts. We sincerely appreciate your feedback and your support as an ALL Classic member. We hope to have the opportunity to welcome you again and provide an experience that is more in line with your expectations. Warm regards, Guest Experience Team, Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Dilshani, Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We truly appreciate you highlighting both the areas where we fell short and the positive moments you experienced during your visit. We are sincerely sorry that your stay did not meet your expectations, particularly with regard to the cleanliness of the rooms, the condition of the bed linen and towels, and your breakfast experience. We understand how disappointing it must have been to encounter these issues upon arrival, especially during a five-night stay. Please be assured that your feedback has been shared with our Housekeeping and Food & Beverage teams, as these are areas we take seriously and continuously strive to improve. With regard to your arrival experience, our team is required to explain the hotel’s house rules and standard policies upon check-in, including the applicable charges in the event of damages or stains. We understand, however, that how this information is communicated is just as important as the information itself. We are sorry if the explanation came across as unfriendly or made you feel uncomfortable at the beginning of your stay. We will certainly remind our team to deliver such information in a warm, courteous, and welcoming manner, as this is how we want every guest to feel when arriving at our hotel. It is lovely to know that our luggage assistance team member was able to provide you with pleasant and efficient service. Thank you for taking the time to recognise his efforts, we will be happy to share your kind words with him. Regarding our location, we understand that being closer to the city centre and within walking distance of shopping and dining areas would have been more convenient for your trip. Our location and surroundings are provided during the booking process, and we are conveniently connected to public transportation, with a covered walkway leading to the nearby train station. We appreciate your feedback and understand that the location may not have been the most suitable for your particular travel plans. Most importantly, we are sorry that the overall experience did not leave you with the positive impression we would have wished for. We are grateful for your honest feedback, as it gives us an opportunity to look closely at where we can do better. We hope that, should your travels bring you back to Kuala Lumpur, you will give us another opportunity to welcome you. It would be our pleasure to provide you with the comfortable, clean, and enjoyable stay you had hoped for. Warm regards, Guest Experience Team, Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Tee, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your kind comments on our convenient location, the cleanliness of the room, and your continued support as an ALL Gold member. We are pleased to know that you found our location convenient, particularly with the easy access to Chan Sow Lin LRT and MRT stations, and that you were satisfied with the cleanliness of your room. It is also wonderful to hear that you would recommend the brand to your friends and family. At the same time, we sincerely apologise for the confusion you experienced during check-in regarding your payment. We understand how inconvenient this must have been, especially with your late arrival. Once the payment details were reviewed and clarified through the ALL Accor app and our records, we were pleased that the matter could be resolved accordingly. We appreciate your patience and understanding throughout the process. We have also noted your feedback regarding the sound from the adjoining room. We understand that this can be noticeable when the neighbouring room is occupied, and we appreciate you bringing this to our attention. Your feedback has been shared with our team for further review as we continue to look for ways to enhance our guests’ comfort and overall stay. We are grateful that despite these inconveniences, you still had a generally positive experience with us and would recommend our hotel. Your feedback helps us identify areas where we can improve, and we sincerely appreciate you bringing these matters to our attention. We hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur and providing you with an even smoother and more comfortable stay. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Dianra, Thank you for taking the time to share such detailed and honest feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you appreciated our convenient location, daily housekeeping service, and smooth booking experience. We are also grateful for your kind recognition of our check-in colleagues and the breakfast team member who made you feel particularly welcome. We will certainly share your compliments with them. At the same time, we are sorry to learn that some of your interactions with our team felt bland and impersonal. We fully understand that genuine warmth and attentive engagement can make a significant difference to a guest’s experience. Your feedback is valuable, and we will use it as an opportunity to remind and encourage our team to deliver more personable and welcoming service consistently throughout the guest journey. We also appreciate you highlighting your concerns about the walk between the hotel and the train station at night. We understand how the surroundings may affect your sense of comfort, and we will take your comments into consideration when advising guests about access to and from the hotel, particularly after dark. Regarding sustainability, thank you for pointing out the unnecessary replacement of dental kits. We agree that our housekeeping practices should be more intuitive and mindful of guests’ actual needs. Your observation has been noted as an opportunity for us to improve our approach and reduce unnecessary consumption. We sincerely appreciate your constructive feedback. While we are glad that your overall stay was adequate, we regret that we did not make it a more memorable and welcoming experience. We hope to have the opportunity to welcome you again and provide the warmer, more engaging service you rightly expect. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Aditya P., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. It is truly wonderful to hear that we remain your usual choice whenever you visit Malaysia. We are delighted that you had another great stay and that you were particularly pleased with the service provided by our team, as well as your arrival and departure experience. At the same time, we sincerely apologize for the difficulties you encountered when making your reservation through our website. We understand how frustrating and inconvenient it must have been when both your international and local Malaysian debit cards could not be processed. We appreciate you bringing this matter to our attention, and we will share your feedback with the relevant team for further review. We have also noted your comments regarding the Wi-Fi coverage, accessibility, and connection speed. We understand the importance of having a reliable connection throughout the hotel and will continue working to improve this aspect of our service. Thank you once again for your continued loyalty and for recommending us. We truly value your support as an ALL Silver member and look forward to welcoming you back on your next visit to Malaysia, hopefully with a smoother booking experience from the start. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Weng W. H., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you found your stay comfortable overall and appreciated the breakfast selection, our team’s service, and the welcome drink. As a valued ALL Platinum member, we also appreciate your continued support and recommendation. We sincerely apologize that the cleanliness of the toilet bowl did not meet your expectations. This is certainly not the standard we aim to provide, and we have shared your feedback with our Housekeeping team for immediate attention and follow-up. We also acknowledge your comments regarding the Wi-Fi speed. We understand how important a reliable and fast connection is, and your feedback has been noted for our team to review and improve the service. Thank you once again for highlighting these areas for improvement. Your feedback is valuable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Soo H. O., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you enjoyed our convenient location, with the LRT station just a few steps away, and that you were satisfied with the service provided by our team, Wi-Fi, and check-out experience. We also appreciate your continued support as an ALL Accor Live Limitless Gold member. We sincerely appreciate your feedback regarding the slippery bathroom floor. Your safety and comfort are very important to us, and we will share your concern with our Housekeeping team to review the cleaning products and procedures used. We also take note of your feedback regarding the breakfast selection and will share your comments with our Food & Beverage team for further consideration. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your friends back to ibis Styles Kuala Lumpur Fraser Business Park for an improved experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Hui W. V., Thank you for taking the time to share your wonderful feedback and for giving us an overall rating of 90/100. We are delighted to hear that you enjoyed our beautiful hotel, comfortable rooms, breakfast selection, and the service provided by our helpful team. It is especially encouraging to know that our team contributed positively to your stay. We also appreciate your constructive suggestions regarding having more variety on our dinner menu and changing the bedsheets more frequently. Your feedback is important to us, and we will certainly share these comments with the relevant teams for their consideration and improvement. Thank you once again for choosing ibis Styles Kuala Lumpur Fraser Business Park. We truly appreciate your recommendation and look forward to welcoming you and your family back for an even more enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Balamurugan, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations. We are particularly sorry to hear about the difficulties you experienced with the Wi-Fi, as well as the condition of the hand shower in your room. We understand how important reliable connectivity and well maintained facilities are, and we have shared your comments with the relevant teams for immediate attention. We also regret that our breakfast selection did not meet your expectations. Your feedback regarding the variety and quality of the breakfast has been noted as we continue to review and improve our offerings. While our location may not have been as convenient for your needs, we appreciate your positive ratings for our team, accommodation, cleanliness, and check-out experience. Your comments are valuable and will help us identify areas where we can do better. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Nicholas C., Thank you for taking the time to share your detailed feedback and for rating your overall experience 8/10. We’re delighted to hear that you had a comfortable stay and were especially pleased with our team. We truly appreciate your kind recognition of Mr. Jega and Ms. Dayang for their prompt and attentive service during breakfast. We will be sure to share your compliments with them and the wider team. We also appreciate your constructive feedback regarding the website performance and Wi-Fi speed. We understand how important a smooth booking experience and reliable internet connection are, and your comments will be shared with the relevant teams for further improvement. Thank you for your continued support as an ALL Accor Platinum member. We look forward to welcoming you back and providing you with another comfortable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Chen P. N., Thank you for taking the time to share your feedback. We sincerely regret that your recent stay did not meet your expectations, particularly regarding the overall condition and atmosphere of the hotel. We understand your concerns about the blue and green lighting in the walkways and lobby, and we appreciate you bringing this to our attention. We will share your comments with our management team for consideration as we review the ambience and presentation of our public areas. We are also concerned to see your low ratings for the accommodation and cleanliness. These are important aspects of the guest experience, and we will take your feedback seriously as we continue our efforts to improve our facilities and standards. We apologize for the disappointment caused and hope we will have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park