ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Customer review rating (ALL Rating) 4.2/5 512 reviews

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ibis Styles Kuala Lumpur Fraser Business Park - Image 1
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1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • 472 modern rooms with high quality bedding and unlimited WiFi for ultimate comfort

  • Close proximity to local attractions and nearby shopping malls (KLCC, Pavilion, IKEA)

  • 5 minutes walk to Chan Sow Lin LRT train station - easily connected to city's attractions

Our accommodation(s)

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Hotel location

ibis Styles Kuala Lumpur Fraser Business Park

1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park
55200 KUALA LUMPUR
Malaysia

GPS:3.128646, 101.714889

Telephone
Fax +60 3-9232 8699

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

sTreats

Non contractual photo

Located at the lobby level with easy access. Menu showcases authentic Malaysian Favourites. From 11am - 10pm Daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  512 reviews

Customer review rating 3.5/5

Somyajit S. Couples - Confirmed reviews ALL

The hotel really needs to work on the facilities and support for the visitors and residents. There has been negligible support available apart from basis standard things. And due to the language issue the issue has been doubled and staff has been really hard to communicate for anything. Food options is a major major issue.

Customer review rating 3.5/5

Vishal A. Families - Confirmed reviews ALL

Overall a good experience. Only thing was that the reception didn't all a late checkout

Dear Mr. Vishal A., Warm greetings from the Guest Experience Team at ibis Styles Kuala Lumpur Fraser Business Park. Thank you for taking the time to share your feedback following your recent family stay with us. We are glad to hear that you had an overall good experience and that you were satisfied with our location near the metro, cleanliness, WiFi, and general service. At the same time, we regret that your expectations regarding the surrounding area were not fully met. We understand your comment regarding the nearby mall and appreciate your honest observation. We also note your feedback regarding the late check out request. While this is subject to availability and occupancy, we understand how important flexibility can be, and we will share your comments with our front office team for review. Thank you once again for your feedback and for your recommendation. We hope to have the opportunity to welcome you and your family back for a more seamless experience in the future. Warm regards Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Customer review rating 4.0/5

Chamara D. S. Families - Confirmed reviews ALL

Overall service is good and comfortable but some days it has not changed the towels.

Dear Mr. Chamara D. S., Warm greetings from the Guest Experience Team at ibis Styles Kuala Lumpur Fraser Business Park. Thank you for taking the time to share your feedback following your recent family stay with us. We are glad to hear that you found your overall stay comfortable and that our WiFi, accommodation, and general service met your expectations. At the same time, we sincerely apologize for the inconsistency you experienced with towel replacement during your stay. This is not the standard of service we aim to provide, and your comment has been shared with our housekeeping team for immediate review and corrective action. We also appreciate your feedback on breakfast selection, team service, check out experience, and sustainability efforts. These insights are valuable to us as we continue working to improve consistency and guest satisfaction across all areas. Thank you once again for your feedback and recommendation. We hope to have the opportunity to welcome you and your family back for a more seamless experience in the future. Warm regards Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Customer review rating 4.0/5

Wong J. &. J. L. Business - Confirmed reviews ALL

Your ALA carte restaurant food took extremely a long time to serve even though there's not many guests having their food there,waiter/waitress are doing great job/services

Dear Mr. Wong J. &. Mr. J. L., Warm greetings from the Guest Experience Team at ibis Styles Kuala Lumpur Fraser Business Park. Thank you for sharing your feedback following your recent business stay with us. We are pleased to know that you found our hotel well located and enjoyed a comfortable overall stay, as well as positive interactions with our team. We also truly appreciate your kind recognition of our service staff, especially your positive comments about our waitress. We will be sure to share your compliments with the team as encouragement for their continued efforts. At the same time, we sincerely apologize for the inconvenience you experienced with the bathroom soap dispenser. Your feedback has been shared with our housekeeping and maintenance teams to ensure proper inspection and preventive checks are carried out. We also take note of your comments regarding the delay in serving à la carte food despite low occupancy. This is not the standard we aim to deliver, and we will be reviewing this closely with our restaurant team to improve service speed and coordination. In addition, your feedback on breakfast selection and sustainability initiatives is appreciated and will be taken into consideration as we continue to enhance our offerings. Thank you once again for your valuable comments and recommendation. We look forward to welcoming you both back for an even smoother experience in the future. Warm regards Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Customer review rating 4.5/5

Awangku H. B. P. B. Solo - Confirmed reviews ALL

Please keep up the great work that you guys do. Very fast check-in and check out. Always smiling i.e. front office, restaurant and housekeeping. Always provided me with my request i.e. top floor and near elevator. I feel almost like at home here. Recently, I was in transit from Japan and I was not feeling well, and I recuperate by resting at the hotel because it is so cozy (sleep, eat, rest and watch movies…..btw, your movies selection is incredible and I don’t even mind the old TV). I noticed the price has increased recently, which I understand, but please mind your competitive pricing to places like Fairfield and AC Hotels (I am also a Marriott Bonvoy member). Thank you for switching the shower gel to more organic smelling. It is better now.

Dear Mr. Awangku H. B. P. B., Warm greetings from the Guest Experience Team at ibis Styles Kuala Lumpur Fraser Business Park. Thank you very much for taking the time to share such a thoughtful and detailed review following your recent stay with us. We are truly delighted to know that you consistently feel at home with us and that you enjoyed a comfortable and restful experience during your transit. It is especially rewarding to hear your kind recognition of our front office, restaurant, and housekeeping teams. We will be sure to share your compliments with them, as they will be very encouraged to know their service made such a positive impact on your stay. We are also pleased that you appreciated the smooth check in and check out process, the room comfort, cleanliness, WiFi, breakfast selection, and our sustainability efforts, as well as the improvement in amenities such as the shower gel. At the same time, we sincerely appreciate your constructive feedback regarding pricing competitiveness and your suggestions related to amenities and comfort considerations. Your comments about balancing sustainability with guest comfort, as well as your observations on specific in room and public area amenities, are very valuable. These will be reviewed carefully with our management team as we continue refining our guest experience. Thank you once again for your continued loyalty and strong recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay whenever your travels bring you through Kuala Lumpur. Warm regards Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Other web-users rate our hotel

  • 447 reviews 7.9/10 Location
  • 459 reviews 7/10 Room
  • 383 reviews 8.6/10 Service
  • 9 reviews 8.7/10 WiFi
  • 243 reviews 7/10 Cleanliness
  • 170 reviews 5.2/10 Breakfast
  • 14 reviews 1.4/10 Wellness Area

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