ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Dear Mr. Musarratmiya, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you were satisfied with the cleanliness of the hotel, breakfast, Wi-Fi, and especially our team. We truly appreciate your positive comments. Regarding the RM30 tourism tax, we understand your concern. Please be assured that this is not a hotel imposed charge. The RM30 is the mandatory tourism tax prescribed under Malaysian tourism regulations and is collected by the hotel on behalf of the relevant authorities. We regret if this charge was unexpected or caused any inconvenience during your check in. We also appreciate your feedback regarding the room space. Your comments have been noted as we continuously look for ways to improve our guests' comfort and overall experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Professor Ravi, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you had an excellent overall experience and that you particularly enjoyed our breakfast, room service, and the cleanliness of your room. It is especially gratifying to hear that our breakfast selection met your expectations. We are also very pleased that you highlighted our Indian breakfast Chef as a special contributor to your satisfaction. We will certainly share your kind recognition with him and the team, as such encouragement means a great deal to our colleagues. As a valued ALL Accor Platinum member, we are equally pleased to know that you were satisfied with the recognition and welcome gift extended to you during your stay, as well as with your welcome drink and the various sustainable initiatives at the hotel. Thank you once again for your generous compliments and for recommending us so highly. We truly appreciate your loyalty to ALL Accor and look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another memorable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Maria A., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that our team was attentive to your needs and that you found the booking process convenient. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you experienced in your room, particularly finding a dead cockroach in the shower sink after the room had been cleaned, as well as the dust around the room and coffee corner. We are also concerned to hear about the mosquito bites you experienced. This is certainly not the level of cleanliness and comfort we aim to provide. Your feedback has been shared with our Housekeeping and Engineering teams for immediate attention. We will reinforce our room-cleaning and inspection procedures, including closer checks of bathroom areas and room surfaces, and will also review the room for any possible sources of mosquitoes or other pests. We have also taken note of your comments regarding the bidet design and understand that its operation was inconvenient for you. Your feedback will be shared with our relevant team for consideration. In addition, we acknowledge your comments regarding the Wi-Fi speed and will continue to review our connectivity to provide a better experience for our guests. We truly appreciate your honest feedback, as it gives us an opportunity to identify areas where we need to improve. We hope you will give us another opportunity to welcome you and provide you with a cleaner, more comfortable, and more enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Radian H., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment regarding the 7,500 ALL bonus points under promotion 021320. We would be grateful if you could kindly reply to this email with any relevant information or screenshots regarding the promotion. This will allow us to look into the matter further and follow up with the relevant team accordingly. We are also sorry to hear that certain aspects of your stay did not meet your expectations, particularly the Wi-Fi connection and breakfast selection. Please be assured that your feedback has been noted and will be shared with the respective departments for their review and improvement. We truly appreciate your patience and understanding, and we value your loyalty as a Platinum member. We look forward to receiving your reply and assisting you further. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Tanehiro T., Thank you for taking the time to share your feedback with us following your recent stay. Please accept our sincere apologies that the preferences you kindly provided in advance were not properly followed during your stay. We fully understand your frustration, especially after taking the time to respond to our pre-arrival email. We regret that the arrangements you requested, including your preferred pillow and air-conditioning preference, were not fulfilled as expected. We understand that receiving a pre arrival email asking for preferences only to have those requests overlooked can be disappointing and may make the communication feel unnecessary. Your feedback is therefore very important to us, and we will review this process with our team to ensure that guest preferences are properly communicated and acted upon before arrival. We are also sorry that your overall experience did not meet your expectations. We sincerely appreciate your honest comments, as they help us identify where we need to improve. We hope you will allow us another opportunity to welcome you in the future and provide you with the attentive and personalized experience you deserve. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park