ibis Cambridge Central Station 3 stars

Customer review rating (ALL Rating) 4.5/5 2,303 reviews

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Description

Hotel extras

  • Cambridge Station Square location

  • Close to Cambridge University colleges

  • Chill#2 artisan coffee shop and bar

  • Live music events

  • 50 minutes from Central London

Our accommodation(s)

Hotel location

ibis Cambridge Central Station

2 Station Square
CB12GA CAMBRIDGE
United Kingdom

GPS:52.194766, 0.137507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CHILL

Serves lunch, dinner and drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,303 reviews

Customer review rating 1.0/5

Giuseppe L. Business - Confirmed reviews ALL

My stay was very pleasant. The room was clean, the staff were friendly, and the breakfast was excellent. However, I am still waiting to receive a copy of my invoice so that I can submit my expense claim, despite having sent two emails requesting it. Unfortunately, this gives the impression that once the stay has been paid for, the same level of attention is no longer given to the customer. I find this regrettable, as it could potentially harm the hotel's reputation.

Dear L., Thank you for your feedback, and I am delighted to hear that you enjoyed your stay with us, particularly the cleanliness of the room, the friendliness of our team, and the breakfast. Please accept my sincere apologies for the delay in providing your invoice and for any frustration this may have caused. I completely understand the importance of receiving this documentation promptly for your expense claim. I am sorry that our delay has left you with the impression that we did not give your request the attention it deserved. This is certainly not the level of service we aim to provide, either during or after a guest's stay. Your invoice has now been sent to you separately. Should you not receive it, or if you require any additional information or amendments, please let us know and we will be happy to assist immediately. Thank you for bringing this matter to our attention and for your patience and understanding. We truly value your feedback and hope to have the opportunity to welcome you back in the future. Kind regards, Musa Mazhar

Customer review rating 5.0/5

David P. Couples - Confirmed reviews ALL

Close proximity to the railway station, bus stops, choice of food eateries, and a pub with a great selection of draught beers. The hotel staff were friendly and really helpful, our room was spacious and modern. We liked the feeling of security in that the lifts to the rooms would not operate without our room 'key'. Breakfast was a wonderful choice of buffet and the coffee was hot!

Customer review rating 5.0/5

Mark H. Couples - Confirmed reviews ALL

Outstanding and convenient location

We are delighted to hear that you appreciated our outstanding location. Your feedback is highly valued and motivates our team to maintain high standards. Best regards, ibis Cambridge Central Station

Customer review rating 4.5/5

Janet C. Friends - Confirmed reviews ALL

Friendly staff and good breakfast

Customer review rating 4.0/5

Tianqi S. Friends - Confirmed reviews ALL

Really nice check-in/out process in the lobby. Great environment around and within. Only things I wished are better would be a slightly softer bed

Other web-users rate our hotel

  • 1,892 reviews 9.4/10 Location
  • 1,975 reviews 7.1/10 Room
  • 1,855 reviews 9.2/10 Service
  • 41 reviews 7.1/10 WiFi
  • 891 reviews 7.8/10 Cleanliness
  • 856 reviews 8.6/10 Breakfast
  • 360 reviews 9.2/10 Vibe

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