Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AbdulHannan Syed Duty Manager

Dear Ms. K., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered during your stay, particularly regarding the condition of the room, the damaged bathroom cabinets, the malfunctioning toilet button, the trash bin, and the uncomfortable beds. We also regret that the television issues persisted despite repeated technical assistance and ultimately led you to leave earlier than planned. Please be assured that we will investigate these concerns with our Engineering and Housekeeping teams to identify the underlying issues and take the necessary corrective action. The condition and functionality of our rooms are important to us, and we regret that we fell short of the standards you rightly expected. We appreciate your feedback, as it helps us identify areas requiring immediate attention, and we hope to have an opportunity to restore your confidence in our hotel in the future. Sincerely, Mohamed Elatik Room Division Manager

Dear Uchizi N., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AbdulHannan Syed Duty Manager

Dear Makalani M., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AbdulHannan Syed Duty Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AbdulHannan Syed Duty Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Khalid M., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AbdulHannan Syed Duty Manager

Dear Robert, Thank you for sharing your feedback following your recent stay at Mercure Gold Hotel Al Mina. We sincerely apologise for the inconvenience you experienced at check-in, particularly after a long day and at a late hour. As per Dubai Tourism dept policy, check-in can only be completed by the guest under whose name the reservation is made, with valid identification presented at arrival. As your booking was made under your secretary’s name, our team was required to follow this procedure to protect the security and privacy of all our guests. We regret that this was not explained more clearly at the time, and we have shared your comments with our Front Office team to ensure our guests are always informed with patience and courtesy. For future stays, we recommend that reservations made on your behalf are placed in your own name as the staying guest. Our Reservations team would be pleased to assist your secretary with this in advance to ensure a smooth and quick arrival. We also appreciate your honest comments about the room décor. Your feedback has been passed to our management and maintenance teams and will be considered in our ongoing refurbishment plans. We are delighted that you enjoyed the biryani, and we will gladly pass your compliments to our culinary team. We look forward to welcoming you back and offering you a more comfortable experience. Should you wish to discuss your stay further, please feel free to contact me directly at ab… Sincerely, AbdulHannan Syed Duty Manager

Dear Mr. Talib, Thank you for taking the time to share your feedback. We are pleased to hear that you and your partner enjoyed your stay and appreciated the cleanliness of our rooms and the service provided by our team. At the same time, we regret that the air-conditioning did not meet your expectations. Your comments have been noted and will be shared with our Engineering team for review and appropriate attention. Thank you for your valuable feedback and recommendation. We look forward to welcoming you both back to Mercure Gold Hotel Dubai soon. Best regards, Chris Fourment General Manager

Dear Yukthi, Thank you for taking the time to share your feedback, and we sincerely apologize that your stay did not meet your expectations. We are pleased you found your room neat, but we are truly sorry that your requests were not followed through, and that our shuttle service and outside-food guidance caused confusion. Most importantly, we deeply regret that you did not feel welcomed or taken seriously. Every guest, and especially those traveling solo, deserves to feel safe, heard and cared for, and we fell short of that. Your comments have been shared with our Front Office, Guest Services and Transport teams. We are reinforcing request follow-up procedures, reviewing our shuttle departure and communication process, and clarifying our policy on outside food so guests receive consistent information. We would value the opportunity to speak with you personally. Please contact me directly at [ab…] so we can address your concerns further. We hope to welcome you back and show you the experience you deserve. Sincerely, AbdulHannan Syed Duty Manager

Dear Mr. S., Thank you for taking the time to share your feedback. We sincerely regret to learn that your experience did not meet your expectations. We understand your concern regarding the breakfast arrangement and the interaction with our Reception team, and we apologize for the frustration this caused. Please be assured that your comments regarding the breakfast arrangements and staff service will be shared with the relevant department heads for review and appropriate follow-up. We take guest feedback seriously and value the opportunity to address the concerns raised. We regret that your stay left you disappointed and hope you may reconsider giving us another opportunity to provide you with a more welcoming experience in the future. Best regards, Chris Fourment General Manager

Dear Mr. M., Thank you very much for your continued trust and loyalty over the past five years. We are delighted to know that you continue to enjoy your stays with us and appreciate our hygiene standards, team hospitality, and sustainability initiatives, particularly our water conservation efforts. Your positive feedback means a great deal to us and motivates our team to maintain the standards you have come to expect from Mercure Gold Hotel Dubai. We look forward to welcoming you back for many more pleasant stays. Best regards, Chris Fourment General Manager

Dear Ms. Liezel, Thank you very much for your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay and found your room exceptionally clean and our team friendly and welcoming. Your kind recommendation and perfect ratings are truly appreciated. It is always rewarding to know that our guests feel comfortable and well cared for throughout their stay. We look forward to welcoming you and your family back to Mercure Gold Hotel Dubai again soon. Best regards, Chris Fourment General Manager

Dear Mr. Omar, Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with your accommodation, cleanliness, and Wi-Fi during your stay. However, we sincerely regret the inconvenience caused by the delays. Your comments regarding service responsiveness and waiting times have been noted and will be shared with the relevant department heads for review and appropriate follow-up. Thank you for your valuable feedback. We look forward to welcoming you and your family again and providing you with a more seamless experience. Best regards, Chris Fourment General Manager

Dear Ms. Mariana, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, breakfast selection, and the warm hospitality of our team. It is especially rewarding to know that every member of our team contributed to making your experience so enjoyable. Your kind recognition means a great deal to us and will be shared with the entire team as encouragement to continue delivering exceptional service. We look forward to welcoming you back to Mercure Gold Hotel Dubai for another memorable stay. Best regards, Chris Fourment General Manager

Dear Mr. Syed Z., Thank you very much for your excellent feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and welcoming family environment. Your special appreciation for Soneyaa, is truly valued, and we will be pleased to share your kind recognition with her. We have also noted your comments regarding Wi-Fi connection speed and will share them with the relevant team for review. Thank you for your recommendation and continued trust in Mercure. We look forward to welcoming you back again soon. Best regards, Chris Fourment General Manager