Mercure Bangkok Makkasan 4 stars

Dear Ms. Kimie T., Thank you very much for taking the time to share your wonderful feedback and for rating your stay 90/100. We are delighted to know that you and your partner had such an amazing stay at Mercure Bangkok Makkasan. It is truly rewarding to hear that you enjoyed our hospitality, the cleanliness of our hotel, and the professionalism of our team. Your kind words mean a great deal to all of us. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your loyalty and are pleased that you chose to book your stay through the ALL App. We are especially grateful for your recognition of our restaurant team. We will do our best to identify the male Heartist with glasses you mentioned, as well as share your kind compliments with our female restaurant team. Your appreciation will certainly motivate them to continue delivering exceptional service. Thank you once again for your generous comments and for recommending both our hotel and the ALL loyalty programme. We are thrilled to know that you plan to return whenever you visit Bangkok, and we look forward to welcoming you back for another memorable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Toshiro H., Thank you very much for taking the time to share your feedback following your recent business stay at Mercure Bangkok Makkasan. We are pleased to know that you enjoyed our breakfast, the service provided by our team, our WiFi, and our sustainability initiatives. Your kind comments are truly appreciated. We are sorry to hear that you were caught in the heavy rain while exploring the nearby area. Although Bangkok's weather can be unpredictable, we understand how inconvenient that must have been. For future visits, please feel free to approach our team at any time—we would be happy to provide an umbrella and recommend nearby restaurants and convenience stores. We also offer a complimentary shuttle service to the MRT station, making it easier to access shopping and dining areas. We also appreciate your comments regarding the bed comfort and the booking display on all.com. Your feedback has been shared with the relevant teams for review, as we continuously strive to improve the guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Bangkok Makkasan in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Susanto W., Thank you for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We appreciate your comments and are pleased to know that you found the hotel clean and that our complimentary shuttle service operated on time, making your transportation more convenient. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We understand your concerns regarding the hotel's accessibility, the bathroom layout, and the charge for borrowing bowls and tableware. We also appreciate your suggestion to provide bowls, plates, spoons, and forks complimentary for guests. Your feedback has been shared with the relevant departments for review as we continuously look for ways to enhance the guest experience. Regarding the nearby convenience store, while there is no 7-Eleven within a short walking distance, we provide a complimentary shuttle service, and our team is always happy to assist guests with transportation arrangements and local recommendations. We also appreciate your comments regarding the WiFi and will continue working with our service provider to improve both accessibility and connection quality. Thank you once again for your valuable feedback and for being a valued ALL – Accor Live Limitless Classic member. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Yifu Y., Thank you for taking the time to share your thoughtful feedback and for choosing to stay with us again after your previous visit in 2020. We are delighted to know that you had an overall pleasant stay and are happy to hear that you would choose Mercure Bangkok Makkasan again on your next visit. At the same time, we sincerely apologize for the inconveniences you experienced with the in-room safe and the opened bag of chips in the minibar. Please be assured that these are not reflective of our usual standards. Your comments have been shared with our Engineering and Housekeeping teams to ensure the room facilities and minibar items are thoroughly checked before each guest's arrival. We also appreciate your feedback regarding the WiFi speed. We understand the importance of a reliable internet connection and will continue working to improve this aspect of our guest experience. Thank you once again for your valuable feedback and for recognizing our team with perfect scores for their service. We truly appreciate your support and look forward to welcoming you back for an even better stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. Jamie C., Thank you very much for your perfect rating and for sharing your wonderful feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you and your family loved your stay with us. It is especially rewarding to hear that our team made such a positive impression through their helpful and attentive service. Your kind words are truly appreciated and will be shared with the entire team. We also sincerely appreciate your continued loyalty as an ALL Classic member. Thank you for choosing to book directly through the Mercure website and for your recommendation. It was a pleasure to welcome you, and we look forward to welcoming you and your family back for another memorable stay in Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan