Grand Mercure Bangkok Atrium

Customer review rating (ALL Rating) 4.3/5 2,064 reviews

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Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,064 reviews

TripAdvisor Rating  4.3/5  3,539 reviews

Certificate of excellence 2024

NIce & Friendly staff

Customer review rating 5.0/5

J. H. ~. J. T. T. -. N. Friends - Confirmed reviews ALL

Dear Mr. J. H. Thank you so much for your kind words and for recognizing our team members Dom, Nony, Nanny, and the entire 23rd Floor Executive team. We are truly grateful for your thoughtful acknowledgment of their efforts. It’s wonderful to hear that they made such a positive impact on your stay with their friendly and attentive service. We will be sure to pass along your feedback to them, as they will be thrilled to know they contributed to your satisfaction. Your feedback is extremely important to us, and we’re excited to welcome you back for another memorable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Peaceful location and well take caring staff.

Customer review rating 4.5/5

Abdur R. Solo - Confirmed reviews ALL

Dear Mr. Abdur R., Thank you for taking the time to share your valuable feedback. We truly appreciate your comments, and we understand the importance of a fast and reliable connection. Please rest assured that we take your feedback seriously, and we will pass this along to our team to ensure improvements are made. We are committed to continuously enhancing our services to provide our guests with the best experience possible. We hope to have the pleasure of welcoming you again in the future and providing an even more seamless stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Service was great

Customer review rating 5.0/5

Jaesung K. Couples - Confirmed reviews ALL

Dear Mr. Jaesung K., Thank you for sharing such kind words following your recent stay with us. We’re truly delighted to hear that your experience in the Grand Executive Suite was amazing, and that our team made you feel so well taken care of throughout your time here. It’s also wonderful to know that you enjoyed the offerings in our Executive Lounge — we take great care in curating both the service and selection to create a relaxing and refined atmosphere for our guests. We’re especially glad to know that you had such a great stay during the festive season — it’s always a special time at the hotel, and we’re happy you could enjoy it with us. Your appreciation means a great deal to our entire team, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Great service.

Customer review rating 4.0/5

Peter L. Solo - Confirmed reviews ALL

I could not sleep because of all the noise

Customer review rating 0.5/5

Bryan Y. Couples - Confirmed reviews ALL

Dear Mr. Bryan Y., Please accept our sincere apologies for the disturbance you experienced during your stay. A quiet and restful environment is one of the most important aspects of any guest experience, and we deeply regret that this was not the case for you. We take your feedback seriously. While our security team did not find any unusual activity at the time, we understand that even occasional disruptions can be frustrating. It’s likely that some guests were returning late from a local festival, and we are already reviewing our overnight monitoring procedures to ensure we respond more proactively moving forward. Please rest assured that measures are being put in place to strengthen our nightly floor supervision and noise control, particularly during high-traffic periods. Your comfort and peace of mind are of the utmost importance to us. We value your trust and hope to have the opportunity to welcome you back for a future stay that reflects the true standards of our hospitality. Should you choose to return, we would be more than happy to personally assist in ensuring a more seamless and restful experience. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

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Other web-users rate our hotel

  • 975 reviews 7.5/10 Location
  • 1,753 reviews 7.4/10 Room
  • 2,016 reviews 8.3/10 Service
  • 24 reviews 8.9/10 WiFi
  • 697 reviews 7.9/10 Breakfast
  • 649 reviews 7.1/10 Cleanliness
  • 164 reviews 9.1/10 Wellness Area

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