Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 2,709 reviews

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1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Telephone
Fax +66 2 718 2011

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,709 reviews

Customer review rating 3.0/5

Tomoaki Solo - Confirmed reviews ALL

Overall, I had a pleasant stay at the hotel. However, I would have appreciated a wider variety of options at breakfast. I was particularly curious why there was no beef available. As I recall, there were many halal dishes was this due to religious considerations? As several guests have also pointed out in Google reviews, I believe the elevators require urgent improvement. Some elevators did not respond properly to certain floor buttons. During my stay, I witnessed an elderly gentleman who was unable to reach his desired floor and appeared almost trapped inside. Even the elevators that were operational seemed to have programming issues. I strongly recommend that Schindler, the company responsible for the elevator system, address these problems as soon as possible. Additionally, possibly due to some inconsiderate guests, I noticed towels and slippers left in the hallway of the guest room floors. While I do not intend to criticize any particular group, a five-star hotel should ensure that guest behavior aligns with the standards expected at that level and take appropriate action when necessary.

Dear Mr. Tomoaki Thank you very much for sharing your detailed feedback regarding your recent stay with us. We are pleased to hear that you had an overall pleasant experience. We sincerely acknowledge your comments regarding the breakfast variety. While our breakfast offers a wide selection of halal options, we truly appreciate your suggestion regarding beef dishes and will review this with our Culinary team to ensure we continue to meet diverse guest expectations. Regarding the elevators, we fully understand your concern and sincerely apologize for any inconvenience caused. Please be assured that some elevators are currently undergoing maintenance to improve reliability and safety, and we continuously monitor their operation to prevent any issues. Concerning guest behavior and items left in the hallways, we are committed to maintaining a safe, respectful, and comfortable environment for all guests. Your feedback has been shared with our teams to reinforce our standards and ensure proper guidance is provided when needed. We truly value your observations, as they help us focus on areas requiring attention and improvement. Your feedback will assist us in enhancing the overall guest experience. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Paisan K. Business - Confirmed reviews ALL

The hotel is well located and excellent service is provided beyond expectations.

Dear Mr. Paisan K. Thank you very much for your wonderful feedback. We are delighted to hear that you appreciated our convenient location and that our service exceeded your expectations. Your kind words truly encourage our team to continue delivering exceptional experiences. We look forward to welcoming you back again soon. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.5/5

Gaurav S. Couples - Confirmed reviews ALL

Experience was average. Room was ok. Washroom definitely needs renovation. Breakfast was good and had good variety of Indian vegetarian food. Which I did not like the most is after checkout I asked for 1 glass of water which they haven't given instead told me that I need to buy that. Really disappointing.

Dear Mr. Gaurav S., Thank you for sharing your feedback regarding your stay. We truly appreciate your positive comments about the breakfast and the variety of Indian vegetarian options. We fully understand your request for water. Please note that bottled water is provided in the room during your stay to ensure hygiene and safety. For guests who have already checked out, water is available at our lobby bar, which maintains proper hygiene. We sincerely regret any inconvenience this may have caused. Regarding the room and bathroom condition, we acknowledge your comments and are actively planning upgrades to further enhance guest comfort. Your feedback is highly valued and will help us continue improving the guest experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 1.5/5

Siriwut B. Business - Confirmed reviews ALL

Too many Indian guests. The breakfast was of low quality for Grand Mercure level. The elevator did not run properly.

Dear Mr. Siriwut B., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Bangkok Atrium. We sincerely apologize that aspects of your stay, particularly the breakfast, elevator performance, and room condition, did not meet your expectations. Please be assured that our elevators are currently undergoing scheduled high-tech maintenance to improve reliability and ensure a safer, smoother experience for our guests. The room facilities are also in the process of upgrading to enhance comfort and overall guest experience. Your comments regarding the breakfast have been shared with our Culinary team for review, as we continuously work to improve the quality and variety of our offerings. We truly value your feedback and are committed to addressing these areas to provide a more comfortable and seamless experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 2.5/5

David K. Y. Couples - Confirmed reviews ALL

Toilet keeps "clogging"

Dear Mr. David K. Y. Thank you for taking the time to share your feedback regarding your stay at Grand Mercure Bangkok Atrium. We sincerely apologize for the inconvenience caused by the toilet issue and for any discomfort during your stay. Please be assured that upgrading our bathroom facilities is a top priority, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and action. We are committed to improving the room conditions to provide a more comfortable and enjoyable experience for our guests. Your feedback is extremely valuable, as it helps us focus on areas that require enhancement. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Other web-users rate our hotel

  • 1,206 reviews 7.4/10 Location
  • 2,127 reviews 7.2/10 Room
  • 2,686 reviews 8.5/10 Service
  • 33 reviews 8.1/10 WiFi
  • 865 reviews 6.8/10 Cleanliness
  • 838 reviews 7.9/10 Breakfast
  • 5 reviews 10/10 Sustainability

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