Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 3,084 reviews

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Description

Hotel extras

  • 7 minutes, walk to MRT Phetchaburi & Airport Rail Link Makkasan

  • Just 10 minutes from Sukhumvit, Rama 9 & Platinum Shopping Mall

  • Book Executive Rooms & Suites for exclusive lounge access

  • Experience authentic teppanyaki & sushi at Benihana

  • Outdoor swimming pool & fitness centre with steam and sauna facilities

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.7475, 100.57027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,084 reviews

Customer review rating 3.0/5

Anthony R. Solo - Confirmed reviews ALL

Dear Mr. Anthony R., Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding the breakfast selection, construction noise, and overall service. We truly value your comments and are committed to improving these areas. Your suggestions for a wider variety of Thai and Asian breakfast options have been shared with our Food & Beverage team for careful review, while your feedback regarding the construction noise and service experience has also been raised with the relevant teams. We appreciate your honest feedback and the opportunity to improve our standards. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Vinod J. Business - Confirmed reviews ALL

Dear Mr. J., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed the warm and homely atmosphere at Grand Mercure Bangkok Atrium and appreciated the cleanliness and tidiness of the hotel. It is wonderful to hear that you felt comfortable during your stay. Your kind words are sincerely appreciated and are a great encouragement to our entire team. We are grateful for your support and look forward to welcoming you back for another pleasant stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.0/5

Jeremy C. Business - Confirmed reviews ALL

Dear Mr. C. Thank you very much for taking the time to share your feedback with us. Please accept our sincere apologies for the delay you experienced during check-in, particularly after you had kindly provided your arrival time in advance. We fully understand how frustrating it must have been to wait longer than expected upon arrival. This is certainly not the smooth and efficient arrival experience we aim to deliver. Please be assured that we take your feedback seriously. We are committed to reviewing our arrival and check-in procedures with the relevant team and taking the necessary steps to improve the efficiency of the process. Our goal is to ensure that every guest receives a prompt, seamless, and welcoming arrival experience. We sincerely regret the inconvenience caused and truly appreciate your valuable feedback. It gives us an opportunity to address the areas where we can do better and further strengthen our service standards. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.5/5

Chonthacha L. Couples - Confirmed reviews ALL

Dear Ms. Chonthacha L. Thank you for your continued support of Grand Mercure Bangkok Atrium and for taking the time to share your kind feedback with us. We truly value your loyalty over the years and are delighted to know that you continue to appreciate our convenient location, comfortable rooms, attentive service, and overall value. We also sincerely appreciate you sharing your thoughts with us. Your feedback is important, and we are grateful for the opportunity to better understand our guests’ experiences and expectations. Please be assured that our team remains dedicated to providing a comfortable, safe, and welcoming environment for every guest, while maintaining the highest standards of care and service. Your continued trust means a great deal to us, and we sincerely appreciate your kind feedback and support as we continue to enhance the overall guest experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 5.0/5

Allison D. Solo - Confirmed reviews ALL

Dear Ms. D., Thank you very much for your wonderful review and for taking the time to share such warm and thoughtful feedback with us. We are truly delighted to know that you enjoyed your stay and appreciated your room, our Executive Lounge, and the sincere and accommodating care provided by our team. It is especially heartwarming to hear that, even during a brief stay, you felt genuinely welcomed and well cared for. We also sincerely appreciate your feedback regarding the pool. Your comments are important to us and will be shared with the relevant team as we continue to improve our facilities and create experiences that are comfortable and enjoyable for our guests. Your kind words mean a great deal to our entire team and are a wonderful source of encouragement. Thank you once again for choosing Grand Mercure Bangkok Atrium and for sharing your experience with us. We truly look forward to welcoming you back and creating another memorable stay for you. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Other web-users rate our hotel

  • 1,406 reviews 7.4/10 Location
  • 2,516 reviews 7.3/10 Room
  • 3,492 reviews 8.7/10 Service
  • 39 reviews 7.8/10 WiFi
  • 1,017 reviews 7/10 Cleanliness
  • 988 reviews 7.8/10 Breakfast
  • 318 reviews 5.2/10 Pool
  • 6 reviews 10/10 Sustainability

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