Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 2,951 reviews

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1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • 7 minutes, walk to MRT Phetchaburi & Airport Rail Link Makkasan

  • Just 10 minutes from Sukhumvit, Rama 9 & Platinum Shopping Mall

  • Book Executive Rooms & Suites for exclusive lounge access

  • Experience authentic teppanyaki & sushi at Benihana

  • Outdoor swimming pool & fitness centre with steam and sauna facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.7475, 100.57027

Telephone
Fax +66 2 718 2011

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,951 reviews

Customer review rating 1.0/5

Sushanta N. Families - Confirmed reviews ALL

During check in nothing was explained abt the room neither the time of break fast not Wi-Fi . Really bad experience

Customer review rating 4.5/5

Thomas F. Solo - Confirmed reviews ALL

everything was smooth and easy, from check in till check out

Dear Mr. Thomas F., Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you had such a pleasant and seamless stay, and that everything from check-in to check-out was smooth and easy. It is always our heartfelt aim to make every guest feel comfortable and well taken care of, and your kind words are deeply appreciated by our entire team. Your feedback means a great deal to us and serves as a wonderful encouragement to continue delivering thoughtful and attentive service. We sincerely thank you for choosing to stay with us, and it would be our genuine pleasure to welcome you back again soon for another warm and enjoyable visit. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.5/5

Chatchawan P. Families - Confirmed reviews ALL

Generous offer for platinum member. Good evening cocktails time.

Dear Mr. Chatchawan P., Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you felt the stay offered good value and that you enjoyed the special benefits as a Platinum member. It is also wonderful to hear that the evening cocktails added to your overall experience and made your time with us more enjoyable. Your thoughtful comments mean a great deal to our team. They encourage us to continue delivering warm, attentive service and meaningful experiences to every guest who stays with us. We sincerely appreciate your support and trust, and it would be our genuine pleasure to welcome you back again soon for another comfortable and memorable stay. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 2.0/5

Charles O. Solo - Confirmed reviews ALL

Stay was ok. However, executive lounge operations are in a mess. Was told that breakfast was till 11 and then tea after that from 11-4. When i went up at 11, no one was there to welcome me nor was there any food left for the ½ an hour i was there. Similarly, went up at 3.50pm and realize that all the food had been cleared as well with nothing left to eat. Evening cocktails are in a mess as well with alcoholic drinks that are made with almost no alcohol in it. Did not recall the lounge being such low standard when i visited earlier this year.

Dear Mr. Charles O., Thank you for taking the time to share your feedback with us. We are pleased to know that you had a comfortable overall stay; however, we sincerely apologize for the disappointment you experienced with the Executive Lounge services during your visit. We regret to learn about the confusion regarding the lounge operating hours, the lack of food replenishment during both the daytime service and afternoon tea period, as well as your experience during evening cocktails. We understand how frustrating this must have been, especially in comparison to your previous stay earlier this year. Please rest assured that your comments have been shared with our Food & Beverage and Executive Lounge teams for immediate review and improvement, particularly regarding service presence, food replenishment standards, and beverage consistency. This is certainly not the experience we aim to deliver to our valued guests. We truly appreciate your honest feedback, as it helps us identify the areas where we need to improve. We sincerely hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warmest Regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.0/5

Adel A. Solo - Confirmed reviews ALL

reasonable price, very clean, isolated from malls and restaurants, need a taxi for almost every trip, breakfast buffet needs to be improved, bathroom needs to be re-arranged, maintenance when requested is poor, excellent front desk and housekeeping.

Dear Mr. Adel A. Thank you very much for taking the time to share your detailed feedback. We are glad to hear that you found our hotel clean, comfortable, reasonably priced, and that you were pleased with the service provided by our front desk and housekeeping teams. Your kind recognition is truly appreciated and will be shared with them. We also sincerely appreciate your constructive comments regarding breakfast, bathroom layout, location convenience, and maintenance response. Your feedback on breakfast will be shared with our Executive Chef for further review and improvement, while the other points have been noted and passed to the relevant teams. We truly value your comments as they help us enhance our guest experience, and we hope to have the opportunity to welcome you back again for an even better stay in the future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Other web-users rate our hotel

  • 1,332 reviews 7.6/10 Location
  • 2,382 reviews 7.3/10 Room
  • 3,161 reviews 8.6/10 Service
  • 34 reviews 8.2/10 WiFi
  • 959 reviews 6.9/10 Cleanliness
  • 923 reviews 8/10 Breakfast
  • 286 reviews 4.8/10 Pool
  • 6 reviews 10/10 Sustainability

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