Dear Ms. Ting x., Thank you for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our dining experiences, Happy Hours and refreshment offerings, and appreciated the dedication of our team. Regarding your room upgrade, we would like to clarify that the complimentary upgrade benefit provides an upgrade of one room category above the originally booked category, subject to availability at the time of check-in. Any upgrade beyond one category, including to an Executive Room, Corner Room or Suite, is not included in the complimentary benefit and is subject to availability and the applicable rate. We fully understand your expectations and sincerely regret that the communication during check-in did not leave you with the welcoming impression we strive to provide. Your feedback is valuable, and we will share it with our Front Office team to further strengthen both our service approach and communication with our guests. Thank you once again for acknowledging the commitment of our team and for sharing your valuable feedback. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Sukhvinder Thank you very much for your kind feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and were pleased with the cleanliness of our rooms and facilities. We also appreciate your feedback regarding the breakfast offering, which we have noted for our team’s consideration. It is wonderful to know that you left feeling very happy, and your positive comments are truly appreciated by our entire team. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Renee D., Thank you very much for sharing such a thoughtful and meaningful comment with us. We are truly delighted to know that you noticed and appreciated our commitment to sustainability. It means a great deal to our entire team to hear that our initiatives to reduce waste and minimise our environmental impact made a positive impression on you. Sustainability is an important part of our responsibility, and your recognition is a wonderful encouragement for us to continue making thoughtful choices and positive changes. Thank you once again for taking the time to share your appreciation. Your kind words truly mean a lot to us and encourage us to continue doing our best. Warmest regards, Patcharaporn Crutmung Guest Experience Manager

Dear Mr. Johannes A. S. Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room upgrade and the Lounge access during your stay. We sincerely appreciate your comments regarding the breakfast selection and variety. We will share your feedback with our culinary team for further review as we continue to enhance our dining experience. Regarding the welcome amenity, we are truly sorry that it was not provided during your stay. We sincerely regret that we missed the opportunity to make your arrival more special. Your feedback has been shared with the relevant team for closer attention moving forward. Thank you once again for your valued feedback. Your comments mean a great deal to us and help us continuously improve the experience we provide to our guests. Warmest regards, Patcharaporn Crutmung Guest Experience Manager

Dear Mr. Harshdeep P., Thank you for sharing your feedback with us. We sincerely apologize that your experience at the reception did not meet your expectations. Regarding the drinking water, we truly appreciate your comment. Complimentary bottled water is provided in the room as part of our standard room amenities. For guests who would like additional beverages, our Lobby Bar offers a variety of drinks available for purchase. We appreciate your feedback, as it highlights the importance of clearly communicating the services and facilities available to our guests. Thank you once again for taking the time to share your experience with us. Warmest regards, Patcharaporn Crutmung Guest Experience Manager

Dear Mr. W., Thank you very much for your kind feedback. We are delighted to know that you enjoyed a comfortable stay with us and found our hotel to offer good value. Your positive comments are truly appreciated and a great encouragement to our team. We look forward to welcoming you back to Grand Mercure Bangkok Atrium and making your next stay just as enjoyable. Warm regards, Management Team Grand Mercure Bangkok Atrium

Dear Mr. Ryan, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences experienced during your stay. We are sorry to hear about the issues with the room sockets and construction noise, which affected your comfort. Your comments have been shared with the relevant teams for follow-up and corrective action. Regarding the promotional offer, we sincerely apologize for the inconvenience caused. We have already updated and clarified the promotion details on our website to ensure the offer is clearly communicated and accurately presented to our guests. Regarding the payment at the pool bar, we would like to clarify that this is part of our deposit policy. We encourage our guests to arrange the required deposit upon check-in, which allows for the convenience of charging applicable expenses to the room during their stay. Thank you once again for your valuable feedback. Your comments are important to us and will support our continued efforts to improve our guest experience. Best regards, Patcharaporn Crutmung Guest Experience Manager

Dear Mr. Wai M. O. Thank you very much for taking the time to share your valuable feedback with us. We are truly pleased to know that you had a comfortable stay and appreciated the friendly service from our Front Office team, as well as the helpful assistance from our Concierge team. Your kind words are sincerely appreciated and will certainly bring great encouragement to our team. Regarding your comment about dinner, we would like to share that our dinner service is offered à la carte, with a selection of dishes available for our guests to choose from. We fully understand that having this information in advance can be helpful when planning one’s stay, and we are grateful for your thoughtful suggestion. We will certainly take this into consideration and look for ways to make our dining information even clearer and more convenient for our guests. Thank you once again for your kind recognition of our team and for sharing your constructive suggestion with us. We truly value your feedback. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Stephen, Thank you very much for sharing your wonderful feedback following your 10-night stay with us. We are delighted to know that you had such an enjoyable time at Grand Mercure Bangkok Atrium and that our complimentary shuttle helped make exploring Bangkok convenient for you. We are also pleased that you enjoyed the Executive Lounge and found it a relaxing place to unwind after your days in the city. It was truly our pleasure to have you stay with us for an extended visit. Your kind words are greatly appreciated by our entire team, and we hope to have the opportunity to welcome you back to Bangkok and Grand Mercure Bangkok Atrium again in the future. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Amitava R., Thank you sincerely for your wonderful feedback and for your continued trust in Grand Mercure Bangkok Atrium. It means so much to us to know that you consistently feel welcomed and well cared for during your stays. We are especially grateful for your thoughtful recognition of Glinda, Pimmie, Pang, Priyao, Momay, Jamie, and Cream. Your kind words will certainly be shared with each of them and will be a wonderful encouragement to the entire Executive Lounge team. Thank you for making Grand Mercure Bangkok Atrium your home whenever you visit Bangkok. We truly value your continued support and look forward to welcoming you back again and again. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. S., Thank you so much for your beautiful and heartfelt feedback. We are truly delighted to know that you had a wonderful stay and that we could be part of your special birthday celebration. It was our pleasure to prepare something special for you, and knowing that these thoughtful touches brought a little extra joy to your day means so much to our entire team. Thank you for choosing to celebrate with us and for sharing your kind words. We sincerely hope to have the pleasure of welcoming you back again and creating more wonderful memories. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Emily M., Thank you very much for sharing such a detailed and wonderful review. We are delighted to know that you had an amazing time with us and enjoyed our comfortable rooms, attentive housekeeping, excellent dining experience, and convenient location. It is especially rewarding to hear your kind appreciation of our restaurant team and chefs. We will certainly share your compliments with the team, as your recognition means a great deal to all of us. We also take your valued feedback regarding the quality of the toilet paper very seriously and will share it with the relevant team for further consideration. Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. S. Subadri, Thank you very much for taking the time to share such thoughtful and constructive feedback following your stay with us. We are pleased to know that you had an overall pleasant experience at Grand Mercure Bangkok Atrium. We truly appreciate your detailed comments regarding the electrical outlets in the room. We fully understand how important convenient and reliable charging facilities are, particularly for guests travelling for business. We take your valued feedback very seriously and have shared your observations with our Engineering and relevant teams for review and consideration as part of our ongoing improvement efforts. Your feedback is greatly appreciated, as it helps us identify the finer details that can make a meaningful difference to our guests’ comfort and convenience. Thank you once again for your valuable suggestions and for helping us continuously improve the guest experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Chatpon J., Thank you for taking the time to share such a thoughtful review. We are truly delighted to know that you felt welcomed and well cared for throughout your stay. It is lovely to hear that you enjoyed the breakfast selection, particularly the Indian vegetarian options, and found the location and pool bar convenient for your visit. We also appreciate your continued support as an Accor ALL member and are glad that you chose to stay with us. Your kind words are a wonderful encouragement to our team. Knowing that you would be happy to return is especially meaningful to us, and we look forward to welcoming you back on your next visit. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. John M., Thank you for taking the time to share your experience with us. We are especially glad to know that Pond made your check-in smooth and left such a positive impression through his knowledge and professionalism. Your recognition of his service means a great deal to us, and we will be happy to share your kind words with Pond. It is wonderful to know that his attentive and confident approach made a difference to your arrival and will certainly be a great encouragement to him and our team. We look forward to welcoming you again. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Barghe, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the service provided by our team and found the breakfast satisfactory. We sincerely appreciate your comments regarding the condition of the rooms. We understand how important a comfortable and well-maintained room is to the overall guest experience. Please be assured that we take your valued feedback seriously, and our room improvement and refurbishment programme is currently ongoing as part of our commitment to continuously enhance our facilities and guest experience. We truly appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Warm Regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Aman, Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you experienced during your stay. This is certainly not the standard we strive to maintain at Grand Mercure Bangkok Atrium. We have shared your feedback with the relevant team for immediate attention and corrective action. Regarding the carpet condition, improvement works are ongoing as part of our continued efforts to enhance the overall guest experience. We truly appreciate you bringing this matter to our attention. Your feedback is valuable to us and helps us continue improving our standards. Warm regards, Patcharaporn Crutmuang Guest Experience Manager