Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 1,121 reviews

Best price
guarantee
Grand Mercure Bangkok Atrium - Image 1
Grand Mercure Bangkok Atrium - Image 2
Grand Mercure Bangkok Atrium - Image 3
Grand Mercure Bangkok Atrium - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Telephone
Fax +66 2 718 2011

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,121 reviews

TripAdvisor Rating  4.5/5  3,445 reviews

Certificate of excellence 2024

Exceptional Service at Grand Mercure Bangkok Atrium

TripAdvisor rating 5.0/5

govndjoshi TripAdvisor review

Every visit to the Grand Mercure Bangkok Atrium continues to impress me! The team truly puts their heart into delivering outstanding service, making each stay memorable. A big thank to the fantastic and talented team led by the General Manager Khun Jon Warmington for creating such a warm and welcoming atmosphere. The location of the hotel is perfect, with easy access to everywhere, including a short walk to the MRT. The on-site restaurants and bars are wonderful, offering a great dining experience. Benihana always rocks and cleaning of the hotel is on top notch! Highly recommended!

My first visit to Bangkok.

TripAdvisor rating 4.0/5

Tone H TripAdvisor review

This was my very first visit to Bangkok, but my wife has visited the city numerous times. We were in Bangkok as our daughter was competing with her school in a competition and she was staying in their sister hotel Pullman. We had booked a room for 7 nights. Check-in was smooth and went to our room. The room was large and on the 18th floor. huge bed and pillows and all the switches were bedside including the a/c controls. The rooms maybe considered a little dated, but everything worked and was comfortable. They had some welcome candies in our room for our enjoyment. The hotel is trying to be very sustainable and very little plastic in use. Even the room keys were wooden. (A first for me.) Breakfast was good and lots of varieties, There was Chinese, Korean, Indian, Western etc. But for some reason no Thai food offered. I have a feeling this is a deliberate choice. Maybe it had to do with the many airline crew staying there. But anyway, I was ok with it and should say I was hooked on Indian masala tea for 7 days. I only remember miss Mook and miss Nook in the breakfast room. That's my mistake. All of them were excellent and service impeccable. Housekeeping was also excellent. Not once did we need to ask for anything. They made sure the room was serviced properly. 2 days before check out we got a note saying they were trying to deliver something to our roman we should contact them for delivery. I forgot about it but on the last evening when we returned, there was a metal plank with 3 chocolate elephants on it. (white milk and dark chocolates). It was so pretty, we brought it home and still have it in our fridge. The last morning the part of the lights went out In the room. We called the front desk and someone from maintenance was there within minutes to fix it. It was a keycard error. Of course this things happen in a busy hotel. We had a nice stay in Grand Mercure Atrium, and I really enjoyed my first trip to Bangkok. Thank you to all of you for making our stay great. I am happy to have experienced Thai hospitality. Kob kun khrap.

Quit Location But Handy To Everything

Customer review rating 5.0/5

Greg R. Couples - Confirmed reviews ALL

This was our first experience away from Sukumvit and we loved it Great hotel, well appointed interior, excellent staff and fabulous food Happy hour is a must visit and order the spring rolls as your snack of choice - you’ll thank me later We would definitely stay again

Dear Greg R. Thank you for sharing your experience with us. We are truly pleased to learn that your first stay was enjoyable and that you appreciated our hotel’s ambiance, service, and dining options. It is always a pleasure to know that our efforts have made a positive impact on our guests’ experiences. We are especially glad that you enjoyed our happy hour and the spring rolls – they are indeed a favourite among our guests. Your membership is truly value, and your feedback means a great encouragement to us, and we hope to have the opportunity to welcome you back for another memorable stay in the future. Warm regards, Patcharaporn Crutmuang Guest Experience manager Grand Mercure Bangkok Atrium

My recent stay in Grand Mercure

Customer review rating 5.0/5

Hari R. R. Couples - Confirmed reviews ALL

Morning Jon Trust all well. I am really sorry that I took so long to send you my comments on my first stay in your property. All this is thanks to my good friend Mr Simon who I consider as my very good friend and advisor with regards to good properties in South east Asia I always say that first impressions are ever lasting visions and the first person who met me with a broad smile is the person in security the lady with glasses who quickly guided me to the front office. The people at front office who were there understanding that I am a platinum member guided me to the 23 floor where I was met by Ms Pong and Ms Priyo who were quick to finish my checkin formalities and show me to my room I will break up my review into 3 parts. Breakfast Lounge House keeping At the Breakfast I was shown all the kindness towards my diet needs. I had met the Chef Stephan and told him my needs and it was given to me every day. Both Mew and piew the managers took great care of me and all the staff were of great help to care my needs. My 10 days was such a pleasure to come and enjoy my breakfast. Would like to thank each and every member who touched my heart. Please forgive me if I left any name I will try to get the name on my next visit. Humble thanks to Maprang Prawe Noon AunAun Jam Fern Jenny Mook Eye AomAom Champ Natty Toon Tara Nook. Very special mention to Aon who I must say went out of the way to give me dinner when I know I was late I had come at 11 pm but trust me she never chased me out stating the place is closed but took care of my food. These are small things that create a lasting effort in a persons mind. The pineapple fried rice the tomato juice the cold latte and the chocolate drink were just very tasty hope my future visits these will continue. At the lounge Chef had taken care of some special food for me but I loved the Veg Suchi Samosa and veg pakoda the sandwitch was also very tasty. The cocktails were very mouth watering. I liked the pina colada and the special drinks that Priyao made. The other ladies went out of their way to ensure me and my partner had a great time. She enjoyed the blue Hawaii. My only request is if just the samosa can be part of my snacks on my visits. House keeping I always like to mention because they are the guys who ensure the place is spick and span and they always kept up to their timing. I did not get their names but they were great pls Thabk them for me This my first visit and every member of the property did their best to make my stay a big WOW. It is the small things that one does not notice that causes a guest to decide a place. And for me this has replaced the previous place. If I have missed any person name request your forgiveness and hope next time I will include them. All the very best and see you guys in November to continue the journey. With kind regards Hari R. R.

Dear Mr. Hari R. R., Thank you for taking the time to share such a detailed and thoughtful review of your first stay with us. It is always a pleasure to hear from our Platinum members, and we are thrilled that your experience was so positive. Your kind words about our team, from security to housekeeping, have truly touched us. It is our priority to ensure every guest feels welcome and well cared for, and we are so pleased to know that our staff left a lasting impression on you. I will personally pass on your compliments to Ms. Pong, Ms. Priyo, Chef Stephan, and all the staff you mentioned, including Mew, Piew, Aon, and many others who went out of their way to make your stay exceptional. We are also delighted to hear that your dietary needs were met with care and attention. It is wonderful to know that you enjoyed our breakfast offerings, as well as your time at the lounge. Your feedback on the dishes, especially the vegetable samosa, vegetable pakoda, and the cocktails, has been noted, and we will certainly strive to include your favourites during your future visits. Regarding your housekeeping experience, we will ensure that your thanks reach the team members who worked to maintain the cleanliness and comfort of your room. We are honored that you have chosen our property as your new preferred destination, and we are excited to welcome you back in November. Please do not hesitate to reach out to me directly (pa…) if there is anything we can do to make your next stay even more memorable. Warm Regards, Patcharaporn Crutmuang Guest Experience Manager

Exceeded Expectations: Warm Service and Great Value

Customer review rating 5.0/5

Luke J. Solo - Confirmed reviews ALL

Before I even arrived at the hotel, I received a welcome email that asked about my arrival time and preferences, and detailed the various member benefits. This level of attention is rare for the Grand Mercure brand and was a pleasant surprise. (I was puzzled, though, as my attempts to reply to the email kept bouncing back, possibly due to my email provider.) The hotel staff were warm and considerate, especially Betty at check-in. She thoroughly explained the member benefits and hotel facilities, even providing a Chinese version of the information, which was very thoughtful. The hotel has an executive lounge that serves breakfast and offers sparkling wine and various cocktails during happy hour, which exceeds expectations, and the view from the window was excellent. In the evening, the hotel proactively provided turndown service, which is a nice benefit for the Grand Mercure brand and another pleasant surprise. The hotel’s facilities exceeded my expectations. Although the style is traditional, everything is well-maintained, and staying here was comfortable enough. (By the way, next time, I hope to get a newly renovated room. I will definitely return to this hotel on my next visit to Bangkok!) Of course, there are still some points for improvement. First, the elevator card reader had a bug and sometimes couldn’t recognize the room card. Second, the room’s amenities felt more like liquid than gel, making me wonder if they were diluted. The packaging was easy to open, which raised some concerns. Third, I didn’t receive a welcome gift during this stay. There was a card saying that due to the “Do Not Disturb” sign, they couldn’t provide dining services, but I am sure I didn’t use the sign, and the turndown service was provided later, which supports my claim. Overall, despite these minor issues, the hotel’s facilities are well-maintained, the service is friendly and attentive, and the member benefits are generous. Combined with the competitive pricing, this hotel is a great choice for Accor members visiting Bangkok.

Dear Luke J., Thank you for taking the time to share your detailed feedback about your recent stay with us at Grand Mercure Bangkok. We truly appreciate your valuable insights, and I am delighted to hear that you had a pleasant experience overall. I am pleased to know that you enjoyed the warm welcome from our team, especially Betty at check-in. We take great pride in offering personalized service, and it is wonderful to hear that Betty's efforts, along with the Chinese version of the information provided, made you feel especially welcome. I am also glad that our executive lounge, turndown service, and overall facilities exceeded your expectations. I sincerely apologize for the issues you encountered with the elevator card reader and the room amenities. Your feedback regarding the card reader has been shared with our engineering team to ensure this is promptly addressed. Regarding the amenities, I assure you that we adhere to strict quality standards, but we will certainly review this matter to avoid any future concerns. Furthermore, we are also truly sorry to hear about the confusion regarding the welcome gift and the "Do Not Disturb" sign. We will look into this matter further to ensure such misunderstandings do not happen again. Your feedback is invaluable in helping us improve our guest experience, and I truly appreciate you bringing these points to our attention. We would love to welcome you back to our property on your next visit to Bangkok. Please let us know when you plan to return, and we will do our utmost to ensure that your stay is even more memorable. We thank you once again for your kind words and constructive feedback and our team will look forward to welcoming you back soon. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

In partnership with TripAdvisor

Other web-users rate our hotel

  • 866 reviews 7.2/10 Location
  • 1,410 reviews 7/10 Room
  • 1,534 reviews 8.2/10 Service
  • 28 reviews 8.5/10 WiFi
  • 640 reviews 7.6/10 Breakfast
  • 578 reviews 4.5/10 Vibe
  • 496 reviews 6.5/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.