Dear Mr. G., Thank you for taking the time to share your feedback with us. We are pleased to know that you found your stay comfortable, while we sincerely regret that some aspects of your breakfast experience did not meet your expectations. We appreciate your feedback regarding the breakfast selection and your rating of our team. We also take your comments about the breakfast service seriously, as we always aim to provide our guests with a welcoming, attentive, and professional experience. Your concerns have been shared with the relevant departments for review and follow-up. Your feedback is valuable to us and helps us identify areas where we can improve both our breakfast offerings and service standards. Thank you once again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Mr. Narongwut, Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that you and your family had such a pleasant stay and felt warmly welcomed by our team. It is especially rewarding to know that you enjoyed the comfort of your room and the attentive service from our team, including at our Club Lounge. We also appreciate your feedback on our breakfast selection, which is valuable as we continue to enhance our dining offerings and provide a more enjoyable experience for our guests. We truly value your comments regarding the condition of our rooms as well. Please be assured that we are continuously working on the upkeep and enhancement of our rooms and facilities as part of our ongoing improvement efforts. We look forward to welcoming you and your family back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. P., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had such a positive experience at Grand Mercure Bangkok Atrium. Your kind appreciation means a great deal to our entire team and is a wonderful encouragement for us to continue creating memorable experiences for our guests. We look forward to welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. S., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had such a memorable experience at Grand Mercure Bangkok Atrium and enjoyed the dining experience with us. It is especially rewarding to know that our culinary offerings were well received. Your kind appreciation means a great deal to our team and is a wonderful encouragement to continue delivering enjoyable dining experiences for our guests. We look forward to welcoming you back to Grand Mercure Bangkok Atrium for another delightful stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. K., Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you enjoyed your vacation with us and were pleased with our location, hospitality and dining experience. We also truly appreciate your constructive comments regarding the room and bathroom facilities. Your feedback is valuable to us and has been shared with the relevant teams for further review and follow-up. We remain committed to continuously improving our rooms and facilities to provide a more comfortable experience for our guests. Thank you once again for your valuable feedback and for recognising the areas where we can continue to improve. We look forward to welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. A., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you had a pleasant experience and appreciated the cleanliness of the hotel, the helpfulness of our team and our convenient location. We also appreciate your comments regarding breakfast. Please be assured that our team remains committed to continuously enhancing our breakfast selection and overall dining experience to better meet the preferences of our guests. At the same time, we are continuously working on the condition and upkeep of our rooms and hotel facilities as part of our ongoing improvement efforts. Your kind feedback is sincerely appreciated and serves as valuable encouragement to our team. We look forward to the pleasure of welcoming you back to Grand Mercure Bangkok Atrium for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. H., Thank you very much for taking the time to share your thoughtful feedback following your stay with us. We are delighted to learn that you had an enjoyable experience and were particularly pleased with the comfort of your room, our breakfast selection, the Club Lounge and the warm and attentive service extended by our team. We are also pleased that you found our location convenient, with the nearby train station, canal boat service and shopping malls offering convenient options for exploring Bangkok. Our hotel shuttle service is also available to provide added convenience for our guests during their stay. Your kind words are greatly appreciated and serve as wonderful encouragement to our entire team. We very much look forward to the pleasure of welcoming you back to Grand Mercure Bangkok Atrium and creating another enjoyable experience for you. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Angelique T., Thank you very much for your wonderful feedback. We are delighted to know that you had such a comfortable and enjoyable stay with us and that you were pleased with the warm hospitality provided by our team. We are especially grateful for your kind recognition of Gade. It is wonderful to know that she helped make your check-in smooth and welcoming, and we will be pleased to share your appreciation with her. We are also glad that you enjoyed the cleanliness and comfort of your room, as well as our breakfast. Your kind words and recommendation are truly appreciated and mean a great deal to our team. Thank you again for your valued support and for choosing to stay with us. We look forward to continuing to provide you with a pleasant and memorable experience. Warmest regards, Patcharaporn Krutmuang Guest Experience Manager

Dear Mr. Artigas A., Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you experienced during your stay, particularly regarding the room noise and handling of your luggage. Please be assured that we take these matters seriously. Your feedback has been shared with the relevant teams, and we are committed to taking the necessary steps to strengthen our coordination, attention to detail, and service standards. We will continue to closely follow up on these areas as part of our ongoing efforts to provide a smoother and more consistent experience for our guests. We are pleased to know that you enjoyed our breakfast, and we truly appreciate your valued feedback. It is important to us and will help guide our continued improvement. Warmest regards, Patcharaporn Krutmuang Guest Experience Manager

Dear Mr. Daniel M., Thank you very much for your wonderful feedback and for choosing to stay with us once again. We are truly pleased to know that you continue to enjoy the comfort of our rooms, our facilities, convenient location, and the service provided by our team. We also greatly appreciate your detailed observations regarding the ongoing enhancements to our rooms. Your comments are valuable to us and will be shared with the relevant teams as we continue working to improve and refresh our facilities. It is particularly encouraging to know that you consider us a preferred choice for your stays in Bangkok. Thank you again for your continued support and for taking the time to share your experience with us. We look forward to continuing to provide you with a comfortable and enjoyable stay. Warmest regards, Patcharaporn Krutmuang Guest Experience Manager

Dear Mr. Mohit, Thank you very much for your wonderful feedback and for rating your overall experience so highly. We’re truly delighted to know that you had a comfortable and enjoyable stay with us. We sincerely appreciate your kind support and are pleased to know that you enjoyed your time at Grand Mercure Bangkok Atrium. We look forward to welcoming you back for another comfortable stay. Best regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Jaturong, Thank you very much for your wonderful feedback and for sharing such a lovely experience with us. We’re truly delighted to know that you enjoyed your overall stay and found our Lounge perfect. We’re especially grateful for your kind recognition of our team. We will certainly share your appreciation with them, as your words mean a great deal and will truly make their day. Thank you once again for your valued feedback and support. We look forward to welcoming you back for another enjoyable stay. Warmest Regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. T., Thank you very much for sharing your lovely feedback with us. We’re truly pleased to know that you enjoyed the spacious and clean room, as well as the food during your stay. It means a lot to know that you had a comfortable and enjoyable experience with us. Thank you for taking the time to share your kind words and for choosing to stay at Grand Mercure Bangkok Atrium. We truly appreciate your support and look forward to welcoming you back again. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Jennifer M. Thank you sincerely for such a thoughtful and heartfelt review. We are truly grateful to know that the care and attention from our team made such a meaningful difference to your stay. We are especially touched by your lovely words about Suouy. Her dedication, attention to detail, and the little surprises she created for you clearly came from the heart. We will certainly share your appreciation with her and the Housekeeping team. Your recognition of the people working behind the scenes means so much, and we know your words will make Suouy’s day. We are also very grateful for your special mention of Stephan and the Catering team. Knowing that they took the time to understand your preferences and went the extra mile to look after you is truly wonderful to hear. Thank you again for taking the time to recognize our team so thoughtfully. Your words are a wonderful reminder of how much these personal touches matter, and they will be shared with the team with our sincere appreciation. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Pamela, Thank you very much for sharing your feedback with us. We’re truly delighted to know that you had a comfortable stay and were especially pleased with our team and room. We understand your comment regarding the distance from the station, particularly when travelling from the airport by train. For our guests’ convenience, we do operate a complimentary shuttle service from the hotel to nearby MRT stations and shopping areas, providing an additional option for getting around Bangkok. We’re also pleased to know that you enjoyed our gym and overall experience. Your kind feedback is greatly appreciated and will certainly be shared with our team. Thank you again for your valued support. We look forward to welcoming you back on your next visit to Bangkok. Best regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Oksana, Thank you very much for taking the time to share your detailed feedback with us. We’re pleased to know that you overall enjoyed your stay and especially appreciated the comfortable bed linen, good water pressure, and the warm service from our Reception team. We truly value your comments regarding the condition of the rooms, including the carpets, doors, furniture, and bathroom lighting. We understand these areas are important to the overall comfort of our guests, and we are currently working on improvements to enhance the condition and comfort of our guest rooms. We also appreciate your comments regarding breakfast and the variety of choices. Your feedback has been shared with our Food & Beverage team for further review and consideration. Thank you again for your thoughtful feedback. We’re glad to know there were aspects of your stay that you enjoyed. **We remain fully committed to addressing the areas you highlighted and to making meaningful improvements to ensure a more comfortable and consistently enjoyable experience for our guests.** Best regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. S., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you enjoyed the cleanliness of our hotel, the facilities, and the helpful service from our team. We also appreciate your understanding regarding the temporary noise around the pool area. Your understanding means a great deal to us, and we are grateful that you shared this with us. Thank you once again for your valued support and kind recommendation. We truly appreciate it and look forward to having the pleasure of welcoming you back to Grand Mercure Bangkok Atrium again in the near future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager