Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 2,888 reviews

Grand Mercure Bangkok Atrium - Image 1
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Description

Hotel extras

  • 7 minutes, walk to MRT Phetchaburi & Airport Rail Link Makkasan

  • Just 10 minutes from Sukhumvit, Rama 9 & Platinum Shopping Mall

  • Book Executive Rooms & Suites for exclusive lounge access

  • Experience authentic teppanyaki & sushi at Benihana

  • Outdoor swimming pool & fitness centre with steam and sauna facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.7475, 100.57027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,888 reviews

Customer review rating 4.0/5

Bruce A. Business - Confirmed reviews ALL

Very friendly staff.

Dear Mr. Bruce A., Thank you very much for sharing your feedback. We are happy to know you had an enjoyable and comfortable stay, and that you felt well looked after by our team during your time with us. Your kind comments are sincerely appreciated and will be shared with the team as encouragement to keep delivering genuine and attentive hospitality. We look forward to the pleasure of welcoming you back again in the future. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 3.0/5

Thanapon T. Couples - Confirmed reviews ALL

I would like to share my disappointment regarding my arrival experience . Although I had informed the hotel in advance that I expected to arrive around 12:00 PM, I actually arrived at approximately 2:50 PM. As the standard check-in time for regular guests is 2:00 PM, I reasonably expected that my room would already be ready by then. However, upon arrival, I was informed that I would need to wait approximately 25 minutes and was invited to wait in the lounge. After around 30 minutes had passed (approximately 3:23 PM), I approached the lounge staff again to ask for an update. I was told they would check for me, but unfortunately, no one returned with any follow-up information. In the end, I only received my room at 3:46 PM, which was 54 minutes after check-in and more than double the original waiting time advised. What made the experience more disappointing was that the allocated room was facing the construction area. Additionally, the welcome amenities were not prepared in the room. To make matters worse, I called to complain about these issues on the day of check-in. The staff took my contact number and promised that someone would call me back, but no one ever followed up the issue. I expected a much higher standard of service and communication. I hope management will take this feedback seriously and improve their guest experience.

Customer review rating 4.0/5

Thunyachart W. Business - Confirmed reviews ALL

I like the conference room, big, modern, clean, and the equipments are very good. The staff are the best from my experience. They're very hospitality and willing to help.

Dear Ms. Thunyachart W., Thank you very much for taking the time to share your feedback. We are sorry to hear that the cleanliness of your room did not fully meet your expectations, and we appreciate your comment regarding this. Please be assured that your feedback has been shared with our housekeeping team for review and follow-up to ensure greater consistency in our standards. We also note your rating for the breakfast selection. Your feedback is valuable to us as it helps us better understand guest preferences and identify areas where we can further improve variety and overall experience. We sincerely thank you for staying with us and hope to have the opportunity to welcome you back again for an improved experience in the future. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

Customer review rating 4.5/5

Siufung N. Solo - Confirmed reviews ALL

price is reasonable, and the view of my room is good, the staff is good and helpful.

Dear Mr. Siufung N. Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay and appreciated our friendly and helpful team. It is also wonderful to know that you enjoyed the room view and found our pricing reasonable. Your kind words are truly appreciated and will be shared with the team as encouragement to continue delivering great service. We sincerely thank you for staying with us and look forward to welcoming you back again in the future. Kind regards, Patcharaporn Crutmuang Guest Experience

Customer review rating 4.0/5

Don Y. Solo - Confirmed reviews ALL

I enjoyed my stay at Grand Mercure during my trip. The room and overall experience were comfortable and pleasant. The main downside for me was the location. Getting around wasn't very convenient, as it requires quite a long walk to reach the MRT/BTS stations. There also aren't many dining options in the immediate area, which made meals a bit limited.

Dear Mr. Don Y. Thank you very much for sharing your thoughtful feedback. We are delighted to know that you enjoyed a comfortable and pleasant stay at Grand Mercure and that you were satisfied with your room and overall experience. We also sincerely appreciate your comments regarding the location and nearby amenities. We understand that accessibility and dining convenience are important aspects of a stay, and your feedback is valuable as we continue to look for ways to enhance our guests’ overall experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

Other web-users rate our hotel

  • 1,311 reviews 7.6/10 Location
  • 2,349 reviews 7.3/10 Room
  • 3,124 reviews 8.7/10 Service
  • 36 reviews 8.1/10 WiFi
  • 954 reviews 7/10 Cleanliness
  • 907 reviews 8/10 Breakfast
  • 281 reviews 4.9/10 Pool
  • 6 reviews 10/10 Sustainability

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