Dear Ms. T., Thank you for taking the time to share your valuable feedback with us. We sincerely regret that your experience did not fully meet your expectations, particularly regarding the cleanliness and condition of your room. Please be assured that we take cleanliness very seriously and are committed to maintaining high standards throughout our hotel. Your comments will be shared with our Housekeeping team for careful review and follow-up. We also acknowledge your observations regarding the room's condition and will bring these to the attention of our Engineering team for further assessment and improvement. We truly appreciate your valuable feedback, as it helps us identify areas requiring attention and take the necessary steps to enhance our facilities and overall guest experience. Thank you once again for bringing these matters to our attention. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Mr. Alberto, Thank you for sharing your experience with us. We are pleased that you appreciated the recognition of your Accor loyalty status, the room upgrade, and our breakfast selection. We understand your concerns about the heavy traffic around the hotel and the inconvenience of walking to the MRT station, particularly when travelling with luggage. We also appreciate your comments regarding the convenience of using online taxis and the additional travel time involved. Regarding the room condition, we acknowledge your observation that some areas may reflect the age of the property. Please be assured that we are continuing our efforts to enhance our accommodation facilities. Your comments on room quality and value will also be shared with the relevant teams for further attention. Thank you once again for your valuable feedback Best regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. K. Thank you for taking the time to share such a thoughtful and detailed review of your stay at Grand Mercure Bangkok Atrium. We are pleased to know that you appreciated our hotel's location, comfortable and clean accommodation, attentive team, and the overall value of your experience. We also appreciate your constructive observations regarding the welcome drink voucher and breakfast selection. With regard to the welcome drink, our beverage offerings are arranged according to the designated voucher menu and hotel guidelines. Nevertheless, we understand your perspective and appreciate your suggestion, which will be shared with our Food & Beverage team for consideration. Your comments regarding the limited Indian breakfast options and the pairing of traditional dishes with suitable accompaniments are equally valuable. We will share these observations with our culinary team as we continuously review our breakfast offerings to better accommodate the diverse preferences of our international guests. Thank you once again for your balanced and helpful feedback. We truly value your perspective, as it allows us to recognise what we are doing well while identifying opportunities to improve. We hope to have the pleasure of welcoming you back for an even more enjoyable experience. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Ms. K., Thank you for taking the time to share your feedback with us. We sincerely appreciate your valued comments regarding your experience, particularly your interactions with our Reception and Breakfast teams. Providing warm, courteous, and attentive hospitality is an important part of our service commitment. Your observations have been taken seriously and will be shared with the respective department heads to reinforce service standards, communication, and greater awareness of guest expectations. As we continuously work to enhance our service quality and overall guest experience, feedback such as yours helps us identify areas that require further attention and improvement. We remain committed to developing our team's capabilities and ensuring that every guest receives the welcoming hospitality they deserve. Thank you once again for bringing these matters to our attention. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Mr. V., Thank you very much for your continued loyalty and for choosing Grand Mercure Bangkok Atrium on your visits to Bangkok over the years. It is always a pleasure to welcome you back, and we are delighted that you continue to enjoy the Executive Lounge, our dining outlets, and the hospitality of our team. Your kind words about our staff are especially appreciated. We are grateful for your continued trust and support, and it means a great deal to know that you continue to enjoy returning to our hotel. We look forward to welcoming you and your family back again for many more enjoyable stays. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Peter C.. Thank you for sharing such lovely feedback about your stay at Grand Mercure Bangkok Atrium. We are delighted that you enjoyed our dining experience, found your room comfortable, and felt warmly welcomed by our team. We also appreciate your comments regarding the breakfast selection and sauna facilities. Please accept our apologies for the inconvenience. The sauna is currently undergoing maintenance as a precaution to ensure the safety and comfort of our guests. We are working to have it back in operation as soon as possible. Your feedback is greatly appreciated and encourages us to continue improving our facilities and services. It is wonderful to know that you would be happy to stay with us again. We look forward to welcoming you back for another enjoyable visit. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. D., Thank you for sharing your feedback and for choosing Grand Mercure Bangkok Atrium for your five-day stay. We are pleased to know that you enjoyed the room, location, and service provided by our team. We also appreciate your honest comment regarding the Smart TV. We understand that in-room entertainment is an important part of the overall guest experience, and your suggestion will be shared with our management team for consideration as we continue to enhance our facilities. Thank you again for your valuable feedback. We hope to have another opportunity to welcome you back in the future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Khun Surachai, Thank you very much for your kind feedback and for choosing Grand Mercure Bangkok Atrium. We are truly delighted to know that our team made such a positive impression through their service. Your appreciation means a great deal to us and is a wonderful encouragement to our entire team. We sincerely value your support and look forward to the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. M., Thank you very much for your lovely feedback. We are delighted that you found our hotel a comfortable and pleasant place to stay. It is always rewarding to know that our guests feel at ease and enjoy their time with us. We truly appreciate your choosing Grand Mercure Bangkok Atrium and look forward to welcoming you back on your next visit to Bangkok. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. S., Thank you for your kind feedback. We are very pleased to know that our receptionist and management team took good care of you and were able to assist with your special requests. We understand how important these personal touches are in making a stay comfortable, and it is lovely to know that our team made you feel well looked after. Your kind words will certainly be shared with our team, especially those who assisted you during your stay. Thank you once again for choosing Grand Mercure Bangkok Atrium. We look forward to welcoming you back. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Ms. G., Thank you very much for your wonderful feedback. We are delighted to know that you had such an enjoyable stay and appreciated the comfort of our rooms, breakfast offerings, and convenient location. We also value your feedback regarding breakfast selection and will share it with our culinary team as we continuously strive to improve the variety and quality of our offerings. Your kind encouragement means a great deal to our team and inspires us to continue creating memorable experiences for our guests. We sincerely appreciate your support and look forward to welcoming you back to Grand Mercure Bangkok Atrium for another delightful stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. Gaurav A. Thank you very much for your wonderful feedback and for sharing your thoughtful suggestions. We are delighted to know that you enjoyed a comfortable stay, experienced the warm hospitality of our team, and had a pleasant breakfast experience. We also appreciate your feedback regarding the availability of Indian breakfast options and the suggestion to introduce a recreational space for both children and adults. We will share these valuable ideas with our culinary and management teams for consideration as we continuously explore ways to enhance our facilities and guest experience. Your kind appreciation is truly encouraging to our team. Thank you once again for your support, and we look forward to welcoming you back to Grand Mercure Bangkok Atrium for an even more enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Mr. S., Thank you very much for your thoughtful review. We are thrilled that your week-long stay at Grand Mercure Bangkok Atrium was such a rewarding experience. It is particularly heartening to know that our team's genuine hospitality, inviting atmosphere, and culinary offerings made a positive impression. Your appreciation is truly meaningful to us and motivates us to continue delivering memorable experiences to our guests. We would be delighted to have the opportunity to welcome you back for another wonderful stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. C., Thank you for taking the time to share your detailed feedback. We sincerely regret that several aspects of your stay did not meet your expectations. We understand your disappointment regarding the room allocation and housekeeping standards, and we appreciate you bringing these matters to our attention. Your comments will be shared with our relevant teams for review and further improvement. Regarding your spa experience, we are particularly sorry to learn that the treatment did not deliver the level of quality and relaxation you had anticipated. Although the spa operates under separate management, we take your feedback seriously and will personally forward your comments to the Spa Manager for their attention and follow-up. We also appreciate your additional feedback regarding room cleanliness and breakfast selection. These comments will be shared with our Housekeeping and Culinary teams to review the areas requiring further attention and improvement. We truly value your honest feedback and sincerely apologise for the shortcomings you experienced during your stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. G., Thank you for sharing your feedback with us. We appreciate your comments regarding the accommodation, cleanliness, and breakfast selection. We regret that certain aspects of your experience did not fully meet your expectations. Your feedback is important to us and will be shared with our Housekeeping and Culinary teams for review, particularly regarding room standards and the variety of our breakfast offerings. We remain committed to continuously improving our facilities and services to provide a more enjoyable experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Bangkok Atrium for a more satisfying stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Mr. T., Thank you for your kind feedback and for choosing Grand Mercure Bangkok Atrium. We are delighted to know that you felt comfortable and well cared for during your stay. Your appreciation means a great deal to our team and motivates us to continue creating a welcoming atmosphere where every guest feels at home. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear Mr. S., Thank you very much for your kind feedback. We are delighted to know that you had a very good experience and enjoyed your stay at Grand Mercure Bangkok Atrium. Your positive comments and support are truly appreciated and serve as great encouragement to our entire team. Thank you once again for choosing to stay with us. We sincerely appreciate your feedback. Best regards, Patcharaporn Crutmuang Guest Experience Manager

Dear Ms. Vaonilla, Thank you for your kind feedback. We are delighted to know that our team made your stay a pleasant and comfortable experience, and that the late check-out added extra convenience to your visit. Your appreciation means a great deal to us and encourages our team to continue providing thoughtful, personalized service. We truly appreciate your support and look forward to welcoming you back to Grand Mercure Bangkok Atrium for another wonderful stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium