Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 827 reviews

Best price
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Mercure Maidstone Great Danes Hotel - Image 1
Mercure Maidstone Great Danes Hotel - Image 2
Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    Courtyard View

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Lake View

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior suite with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
  • 126 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

14 Meeting rooms

Family

Services for children

  • Board games available
  • Green area

Well-being

Feel Good Health Club

  • Covered

Feel Good Health Club

  • On site

Sports and leisure

Tennis

  • On site

Miniature golf

  • Nearby

Croquet

  • Nearby
  • On site

THE BAR AND BRASSERIE

Photo out of - THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Cooking style
International
Capacity
164
ME17 1RE Maidstone, United Kingdom
Telephone +44 1622 528565
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Traditional and internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

The Health Club comprises an indoor heated pool, sauna and spa bath. Our wide choice of cardio and resistance gym machines will help you keep on track with your fitness regime. You can also revitalise with beauty treatments (pre-booking essential).

Make the 'Garden of England' the backdrop of your big day. Exchange vows in our gazebo set in the picturesque Kentish Weald or the video theatre in the Park Suite with a capacity of 70. For dinner use the Heart of Kent with a capacity of 425.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  827 reviews

Customer review rating 0.5/5

Stephen W. Business - Confirmed reviews ALL

Customer review rating 1.5/5

James R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Richard K. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Steve K. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Linda D. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

James R. Couples - Confirmed reviews ALL

I bought Brasserie vouchers. 3 of the limited main courses were not available. Food was poor. Drinks very expensive. 50% more than a pub.

Customer review rating 4.5/5

Richard K. Families - Confirmed reviews ALL

Located close to the places we needed to visit. The room was comfortable and clean, but lacking in some details - no luggage stand, very little storage, no handle(s) on the bath.

Customer review rating 2.0/5

Steve K. Business - Confirmed reviews ALL

I checked into the hotel on the 9th October after a 3 hour journey, I was allocated a room only to find when I got into it that the toilet had been dismantled and left in pieces. I went to use the phone which fell apart in my hand, so I went back to reception with photographs and was given another room. Which turned out to be a disabled persons room so the bathroom suite was low level which was a little inconvenient as I am over 6ft. It also had a chair in the shower which again was difficult. I didn’t make a fuss at the time but I would like to make an official complaint in this regard, and ask for compensation ? I can supply photos as proof if needed. I await your reply.

Customer review rating 2.0/5

Linda D. Couples - Confirmed reviews ALL

Breakfast was warm asked for vegetarian sausages but never received them as Chef was taken out following a senior member of staff, and the afternoon tea was so small would have been ok for a child not fit for an adult and there was 2 of us. The facilities ie swimming pool ect was ok.

Customer review rating 4.5/5

Valeryia W. Families - Confirmed reviews ALL

Very friendly staff, good location, comfortable stay, interconnected rooms are available (to be mentioned while booking), which is convenient for families, parking is included. Recommended.

Dear Valeryia W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Nici P. Couples - Confirmed reviews ALL

Long walk to the Room for my partner whom finds being mobile hard work. We enjoyed The restaurant for dinner and breakfast. Comfy bed and a good nights rest.

Dear Nici P., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Stephen B. Business - Confirmed reviews ALL

Nothing really wrong with the hotel. It was a bed to sleep in for the night. The staff were friendly. The hot water wasn’t that hot, so you couldn’t have a nice long bath. The bathroom looked liked it hadn’t been decorated in a while.

Thank you for sharing your review! We're glad our friendly staff were able to make you feel welcome and that the hotel provided a comfortable bed for a good night's rest. At the same time, we appreciate your honest feedback regarding the hot water temperature and the bathroom decor. Having warm water for a relaxing bath is an important part of a comfortable stay, and we apologize that this fell short of expectations. We have shared your comments with our maintenance and refurbishing teams so we can address the water temperature and look into updating the bathrooms. Thank you again for staying with us, and we hope to welcome you back for an improved experience in the future

Customer review rating 1.5/5

Linda S. Couples - Confirmed reviews ALL

Our room had a leaking rusty radiator. I got soaking wet socks.The carpet was stained.We were offered another room but we had unpacked and getting ready for the concert. We were given a 50 % discount on our stay.

Thank you for taking the time to share your experience. While we are glad our team was able to provide a 50% discount and offer a room move, we are truly sorry for the distress and inconvenience caused by the leaking radiator and carpet condition. Getting your clothes wet while preparing for a night out—especially before a concert—is frustrating, and we apologize for failing to meet the standards you expected. Your feedback regarding the radiator and room condition has been escalated directly to our maintenance and housekeeping management so this issue can be permanently repaired. We appreciate your patience, and we hope to have the opportunity to welcome you back for a much seamless and comfortable stay in the future.

Customer review rating 4.0/5

Mark H. Couples - Confirmed reviews ALL

Breakfast was lovely lovely hotel just needs to be decorated a bit had little holes in curtains and stained swimming pool roof rusting with holes in it but was a nice pit stop all the same

Dear Mark H., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Abigail C. Couples - Confirmed reviews ALL

Always friendly and helpful staff. The mushroom brioche and the Korean rice bowl was delicious. Clean room. We always enjoy use of the swimming pool and steam room.

Dear Abigail C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Lee C. Couples - Confirmed reviews ALL

Good food and friendly staff. Iron in room had burnt stuff on the bottom and this ruined my shirt that I was wearing to the event. Iron handed back to reception.

Dear Lee, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the food and found our staff friendly, but we are deeply sorry about the issue with the room's iron. Having a shirt ruined right before your event is completely unacceptable, and we understand how frustrating and stressful that must have been. We have logged your report and ensure that our housekeeping and maintenance teams are immediately inspecting all room irons to prevent this from happening to anyone else. If you'd be open to it, could you please share your reservation details or room number with us directly? We would appreciate the opportunity to follow up with you and discuss how we can make this right. Warm Regards Nina D-Guest Service Manager

Customer review rating 5.0/5

James M. Business - Confirmed reviews ALL

Everything was great from the welcome at check in to the room and comfortable bed.

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Patricia T. Couples - Confirmed reviews ALL

Very disappointed. Most of the hotel was very tired looking and corridors had dirty dishes etc not collected.

Customer review rating 2.5/5

Sarah H. Families - Confirmed reviews ALL

Friendly staff and good location with lots of parking and beautiful grounds. Unfortunately, while the family room was ample in size, the room was very tired, out dated and grubby. The dining room was equally tired, heavily stained carpets and chairs, unclean tables despite being empty. Breakfast was cold at 8.45am Wouldn't return or recommend unless a huge investment made. Huge potential.

Customer review rating 3.5/5

Steven J. Couples - Confirmed reviews ALL

We stayed for two nights as we were attending a wedding at the nearby Turkey Mill venue. The bed was extremely comfortable and the buffet breakfast was of a good quality - better than most chain or corporate hotels. The reception staff we encountered were polite and extremely helpful. There were some issues though:- When booking, I asked for a ground floor room due to mobility issues (I walk a touch unsteadily with a stick after brain surgery), but was allocated a room on the 1st floor (#102). I understand the hotel does not have ground floor rooms as this floor is taken up with conference and function rooms and the leisure facilities. I was shown the lift to reach our room - but the lift is down a flight of eight steps, which is hardly disability-friendly. It's all very well having a wheelchair accessible entrance at the side to get to the lift and restaurant, but how does the wheelchair user get to and from the reception ? When we went to the restaurant both mornings for breakfast, we were told we couldn't have a table in the same level area as these were booked out for a tour group one day and a corporate group the other and were directed to tables at the back and side - both accessed only by a flight of 2-3 steps. Now, if you were a table service restaurant, this wouldn't be so bad - but when you use a stick and are a bit unsteady anyway, to be expected to carry a plate of hot food or a mug of hot coffee one handed down steps with other patrons thronging about is not really on, is it ? I mentioned this to the young girl on duty and she was very apologetic but said she couldn't allocate me a level access table. She did then offer to carry my mug or plate down the steps for me. We didn't want the whole area, just one two-person table with step-free access to the buffet. Again, not very disability-friendly. The general decor in both the rooms and public areas is tired and in need of refreshments. While clean, there was evidence of water marks in parts. The rooms need more plug sockets as we were having to move things around or not use a desk lamp while we either charged a phone or boiled the kettle. I would also suggest the installation of a grab handle on the wall by the side of the bath as standard in every room when they are next refurbished. Overall, a satisfactory stay rather than a good one for the price. The hotel needs a bit of TLC and really needs to up it's game on the mobility access front - some of it due to the building and some of it due to company policy , such as prioritising group bookings over access needs at mealtimes.

Customer review rating 4.5/5

Keith P. Solo - Confirmed reviews ALL

Found the hotel to be clean and comfortable. Service in the restaurant was good.

Customer review rating 2.0/5

James M. Friends - Confirmed reviews ALL

The decor of the hotel needs a total overhaul. Very disappointed with our room for the price we paid for it, it smelt damp, had stained carpet and needed decorating, despite this, the room seemed clean. The drinks and food were expensive but of good quality. On a positive all the staff were amazing, very friendly and attentive.

Thank you for taking the time to share your feedback following your recent stay at Mercure Maidstone Great Danes Hotel. I am sorry to hear that your room did not meet your expectations. Whilst I am pleased that you found the room to be clean, I understand your disappointment regarding the décor, damp smell, and stained carpet. We appreciate that these issues can significantly impact your comfort and overall impression of the hotel, particularly in relation to the price paid. Please be assured that your comments have been shared with the relevant teams for review as we continue to invest in improving our guest experience. I am delighted to hear that you enjoyed the quality of our food and drinks, although I appreciate your comments regarding pricing. Most importantly, thank you for your kind words about our team. It is wonderful to know that our staff were friendly, attentive, and helped make your stay a positive one despite the concerns you encountered. I will ensure your feedback is shared with the team, who will be pleased to receive your recognition. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Maidstone Great Danes Hotel in the future and provide a stay that exceeds your expectations. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 1.0/5

Rhiannon B. Families - Confirmed reviews ALL

Staying for one night, which was more than enough. There was a wedding on in the hotel. The guests were noisy outside (below our windows, which even when closed could hear everything) untill the early hours of the morning. This should have been monitored, and atleast stopped groups congregating outside after a certain time. There was a very strong smell of weed coming into the main bar/food area from guests openly smoking it outside. The door banging and shouting in the corridors into the early hours could have also been managed. We were a large group staying for a near by event the next day, and no one got any decent sleep. One of the rooms had only very hot water, so they couldn't shower.

Thank you for taking the time to share your feedback following your stay with us. I am very sorry to learn that your experience was impacted by noise disturbances throughout the night. We understand how important a good night's sleep is, particularly when you were attending an event the following day, and I appreciate how disappointing it must have been for both you and the rest of your group. Please accept my apologies for the disruption caused by guests attending the wedding, including the noise from outside the hotel, door banging, and shouting in the corridors during the early hours. Whilst special events are an important part of our business, we expect all guests to be considerate of others, and your comments regarding the management of noise and guest behaviour have been shared with the relevant teams for review. I am also concerned to read your comments regarding the smell of cannabis in the bar and dining area. This is certainly not the environment we aim to provide for our guests, and I have shared your feedback with our management team so that appropriate measures can be reinforced. In addition, I am sorry to hear that one of the rooms experienced an issue with the water temperature, preventing guests from showering comfortably. This is not the standard we strive to maintain, and I have passed this information to our maintenance team for investigation. Thank you once again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve our services, and I regret that we did not provide the restful and enjoyable stay you expected. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 0.5/5

Anup P. Friends - Confirmed reviews ALL

Rooms and bathrooms are old, corridoor carpets are ripped and worn away. Bathroom has mould marks everywhere.

Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to learn that the condition of your room and the hotel corridors did not meet your expectations. We understand how important it is for our guests to stay in a well-maintained and comfortable environment, and I regret that this was not your experience. I was particularly concerned to read your comments regarding the condition of the bathroom and the presence of mould. Please accept my sincere apologies, as this falls below the standards we strive to deliver. I have shared your feedback with our Housekeeping and Maintenance teams so that the areas highlighted can be thoroughly investigated and addressed. I am also sorry to hear that you found the bedroom and corridor carpets to be worn and damaged. We appreciate you bringing this to our attention, and your comments have been passed to our management team as part of our ongoing programme of improvements throughout the hotel. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Maidstone Great Danes Hotel in the future and provide you with a much-improved experience. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Other web-users rate our hotel

  • 667 reviews 9.4/10 Location
  • 1,822 reviews 5/10 Room
  • 1,966 reviews 8.4/10 Service
  • 22 reviews 8.4/10 WiFi
  • 910 reviews 5/10 Comfort
  • 801 reviews 9/10 Breakfast
  • 772 reviews 4.7/10 Amenities
  • 708 reviews 4.2/10 Cleanliness

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