Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 794 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
Mercure Maidstone Great Danes Hotel - Image 2
Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    Courtyard View

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Lake View

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior suite with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
  • 126 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

14 Meeting rooms

Family

Services for children

  • Board games available
  • Green area

Well-being

Feel Good Health Club

  • Covered

Feel Good Health Club

  • On site

Sports and leisure

Tennis

  • On site

Miniature golf

  • Nearby

Croquet

  • Nearby
  • On site

THE BAR AND BRASSERIE

Photo out of - THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Cooking style
International
Capacity
164
ME17 1RE Maidstone, United Kingdom
Telephone +44 1622 528565
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Traditional and internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

The Health Club comprises an indoor heated pool, sauna and spa bath. Our wide choice of cardio and resistance gym machines will help you keep on track with your fitness regime. You can also revitalise with beauty treatments (pre-booking essential).

Make the 'Garden of England' the backdrop of your big day. Exchange vows in our gazebo set in the picturesque Kentish Weald or the video theatre in the Park Suite with a capacity of 70. For dinner use the Heart of Kent with a capacity of 425.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  794 reviews

Customer review rating 2.5/5

Ami R. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and I am very sorry to hear about the circumstances surrounding your stay. We completely understand that, while visiting a family member at the end of life, having a quiet and comfortable place to rest would have been especially important. I am therefore very sorry that the room allocated did not provide the peaceful environment you had requested and that you were repeatedly disturbed during the night. I am also disappointed to read your comments regarding the cleanliness and condition of the room. The hairs, sticky flooring, stained carpet and condition of the curtains are certainly not the standard we expect, and your feedback will be shared with our housekeeping and management teams for immediate review. I am pleased that our overnight team were able to assist quickly with ear plugs and that every member of staff you encountered was friendly and helpful. It is also lovely to hear that you were able to enjoy some peaceful time in our health club and adult-only jacuzzi. Please accept our sincere apologies that the overall stay did not provide the comfort and rest you needed during such a difficult time. We truly appreciate your honest feedback and hope we may have the opportunity to welcome you back under much happier circumstances. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel well located, enjoyed our excellent breakfast, and most importantly received great service from our team. I will be sure to pass your kind comments on to them. We do appreciate your comments regarding the condition of the public areas, particularly the flooring, and understand that certain areas of the hotel would benefit from investment and refurbishment. Thank you also for highlighting your concerns regarding the shower over the bath. Guest safety is extremely important to us, and I will ensure your feedback regarding additional support is shared with the relevant management team for review. We really appreciate your honest and constructive feedback and hope to welcome you back to Mercure Maidstone Great Danes Hotel again in the future. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 3.0/5

Robert E. Families - Confirmed reviews ALL

Customer review rating 3.0/5

David H. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Nicholas M. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and I am very sorry to hear about the circumstances surrounding your stay. We completely understand that, while visiting a family member at the end of life, having a quiet and comfortable place to rest would have been especially important. I am therefore very sorry that the room allocated did not provide the peaceful environment you had requested and that you were repeatedly disturbed during the night. I am also disappointed to read your comments regarding the cleanliness and condition of the room. The hairs, sticky flooring, stained carpet and condition of the curtains are certainly not the standard we expect, and your feedback will be shared with our housekeeping and management teams for immediate review. I am pleased that our overnight team were able to assist quickly with ear plugs and that every member of staff you encountered was friendly and helpful. It is also lovely to hear that you were able to enjoy some peaceful time in our health club and adult-only jacuzzi. Please accept our sincere apologies that the overall stay did not provide the comfort and rest you needed during such a difficult time. We truly appreciate your honest feedback and hope we may have the opportunity to welcome you back under much happier circumstances. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

The hotel is well located and benefits from excellent staff but the fabric (especially the flooring in the public areas) needs replacing. Showers over baths are dangerous without extra support (not just a rubber mat to be requested from reception!). Excellent breakfast!

Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel well located, enjoyed our excellent breakfast, and most importantly received great service from our team. I will be sure to pass your kind comments on to them. We do appreciate your comments regarding the condition of the public areas, particularly the flooring, and understand that certain areas of the hotel would benefit from investment and refurbishment. Thank you also for highlighting your concerns regarding the shower over the bath. Guest safety is extremely important to us, and I will ensure your feedback regarding additional support is shared with the relevant management team for review. We really appreciate your honest and constructive feedback and hope to welcome you back to Mercure Maidstone Great Danes Hotel again in the future. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 3.0/5

Robert E. Families - Confirmed reviews ALL

We arrived to find the card key wouldn't open our room. My wife returned to reception to have our key recharged only to discover the room smelt very musty. Our room was also two floors away from our family party's 4 rooms. We asked at reception to move rooms and paid an upgrade fee to do so. Again our card key failed to work. We found the receptionist pleasant yet unhelpful sadly. The wellness and bar/restaurant staff were very helpful and engaging. Small niggles easly been rectified.

Customer review rating 3.0/5

David H. Couples - Confirmed reviews ALL

Well located hotel for the coast and local attractions. However, most of the facilities and rooms are in need of refurbishment.

Customer review rating 5.0/5

Nicholas M. Business - Confirmed reviews ALL

Had a great experience lovely facilities.

Customer review rating 4.0/5

Stephen P. Couples - Confirmed reviews ALL

Base to photograph from.

Customer review rating 3.5/5

Ian P. Couples - Confirmed reviews ALL

Overnight stop before an AM ferry. Comfortable room. Tasty dinner Good breakfast

Dear Ian P., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Shaun R. Families - Confirmed reviews ALL

Overnight stop with our dog before catching an early Eurotunnel train. All went smoothly.

Dear Shaun R., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

John C. Couples - Confirmed reviews ALL

Access and parking good. Reception welcoming and helpful. Lake view room very comfortable and clean. Tea and coffee well stocked. Staff all friendly and helpful. Breakfast excellent. Spacious grounds.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Theofanis E. Couples - Confirmed reviews ALL

We spent the bank holiday weekend at the hotel. The indoor swimming pool facilities and the wellness amenities are outstanding. Breakfast was rich and diverse! The location of the hotel is perfect for a short trip to the surrounding villages and towns and the hotel grounds are well maintained even in this dry weather. The only thing that I would highlight is the fact that our soap and shampoo was not replenished in the room (we found things empty), two plugs were not working, and in other hotels of the chain (here and abroad) we were able to extend our late check-out for free.

Dear Theofanis E., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Tammi D. Couples - Confirmed reviews ALL

The room was nice and clean not sure if it’s worth paying extra for a privilege room not much different to the standard rooms you got robes and slippers but the slippers where missing anyway the room did have a few burn marks on the carpet and could do with being updated but was clean The rooms at this hotel are always very hot and only a little fan in the room which doesn’t really cool the room down much

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room nice and clean. We are sorry, however, that you did not feel the Privilege room offered enough additional value compared with a standard room, particularly as the slippers that should have been provided were missing. We also appreciate your comments regarding the burn marks on the carpet and the overall condition of the room. We recognise that some of our bedrooms would benefit from further updating, and feedback such as yours helps us highlight the areas that require attention. We completely understand your concerns regarding the temperature of the rooms as well. During warmer periods, the rooms can become uncomfortable, and we appreciate that a fan does not always provide enough relief. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 5.0/5

Gurmeet K. Families - Confirmed reviews ALL

Our special anniversary was made extra special by friendly and welcoming staff - in particular Lisa. Breakfast was also excellent, as always.

Dear Gurmeet K., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Andrew F. Solo - Confirmed reviews ALL

Tired and dated. I was given a very noisy room.

Customer review rating 2.0/5

John G. Couples - Confirmed reviews ALL

Hotel location good. The room was okay but the quality of food in the restaurant was poor. Starter under cooked with soft batter. Caesar Salad swamped in dressing. We had the meal deal but were charged extra for chicken with the Caesar Salad when the menu price for the two items was the same as the other main dishes.

Customer review rating 1.5/5

Anita D. Families - Confirmed reviews ALL

I just am over 2 knee surgeries in the last 11 weeks … up 2 flight stories Friday night dates room 3000 childrren and myself cudnt stand the smell and ended up doing down to ask member of staff to see if bormal at 1.30 am the bite before my brothers wedding so we wee moved as he cudnt deny the awful smell moved to room 1000 shattered all day after brekkie and even before elegy wedding we up and down like yo yos dues to key boy opening room 1000 no phone no other me so wasn’t that!! Staff up to help with master card yet again!! Knees were so sore as it is 4 flights of steep stairs!! Came from wedding after 1am 2 nd nite with young kids man re scanned our cards just to be sure got top of them dreaded stairs to doors not opening yet again left kids outside room as they shattered and myself !! Back down and the kids man came with master card and as he witnessed my keys down joy work yet again so went on to bed and was told to get keys again in am :( if u watch back videos u will see I made at least 6/7 trips back after climbing those stairs !! As for that room 3000 someone is not right sewage r maybe something dead near hope it’s sorted as it was cleaned again I saw them spritzing a spray around the room thtay will just camroflage the problem our family had 5-6 rooms booked for duration Anita D.

Customer review rating 0.5/5

Carlos M. Business - Confirmed reviews ALL

I am a **Platinum member of ALL – Accor Live Limitless**, and I booked and paid for this room using a combination of points and cash. Unfortunately, my experience at this hotel was extremely disappointing, particularly considering the level of service I normally expect from Accor hotels. At check-in, I was assisted by a lady named Claire, and the experience was very poor from the beginning: 1. **Incorrect payment handling:** I was initially charged the full room tariff, despite having a written reservation clearly confirming that the booking was made using points and cash. Claire was unwilling to accept the reservation details and insisted on charging the full rate. 2. **Room already occupied:** I was then given a room key for a room that was already occupied. When I opened the door, there were other guests staying in the room. This was extremely uncomfortable and concerning from a security and privacy perspective. 3. **Key card problem:** I was subsequently moved to another room, but the new key cards did not work. On my third visit to the reception desk, I asked another member of staff to assist me, and she finally provided me with a functioning key card for the correct room. The hotel itself was also in **poor condition and not particularly clean**. The breakfast was disappointing compared with my experiences at other ALL – Accor hotels in other countries. I also asked reception for **written evidence confirming that my vehicle parking was free**, but this was not provided. Overall, this was a very poor experience. The combination of poor service, the serious room-allocation error, the problems with the payment arrangement, the defective key cards, and the general condition of the hotel made my stay extremely disappointing. **I would not stay at this hotel again.** The experience has also made me seriously reconsider using ALL – Accor hotels in England in the future. I strongly recommend that the relevant Accor/brand management team **carry out an audit of this property**, particularly regarding reception procedures, room allocation, cleanliness, maintenance, and the overall guest experience. I hope this feedback is taken seriously and helps you identify the areas that require immediate improvement.

Customer review rating 2.0/5

Sharon W. Families - Confirmed reviews ALL

The room was small not very well appointed ( no hairdryer. Smallest of desks tucked into the corner and one small bedside table taken up by phone - no room for anything else) could do with a refurb to bring up to modern day standard ( bathroom very small, overhead shower head only, cheap finish overall). Although bed was comfortortable and clean. Very nice breakfast.

Customer review rating 3.5/5

Rachel P. Families - Confirmed reviews ALL

Great staff -Room Very Basic - no mini Fridge which was a shame as needed a mini fridge to put medical items/ to keep cool the milk and grapes we had purchased. But other than that yes Spotless Clean Fantastic /Shower hot and powerful just what we need when travelling. Comfy bed very clean Awesome

Thank you so much for your lovely feedback. We’re delighted to hear that you found the room spotlessly clean, the bed comfortable and the shower hot and powerful, and it’s especially wonderful to hear that our team looked after you so well. We’re sorry that the lack of a fridge in your room caused some inconvenience, particularly as you needed to keep medical items cool. For any future stays, our Standard Premium and Privilege Rooms do have fridges, so we would recommend booking one of these room types. Alternatively, please speak to our reception team and we will always do our best to assist with the safe storage of medical items. Thank you again for staying with us, and we hope to welcome you back very soon. Kind regards, Nina Guest Service Manager

Customer review rating 4.0/5

Graham R. Couples - Confirmed reviews ALL

Pleasant room, good food. However, problems with room keys not working were very frustrating.

Dear Graham R., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Teresa S. Couples - Confirmed reviews ALL

We needed an accessible room for an overnight stay while travelling. We had our doubts about this hotel having read the reviews but we were pleasantly surprised. Although tired and dated we found it clean. There are steps from reception to lift if you go through the main entrance but there is a second accessible entrance round the corner. The car park is large, no shortage of space, and free once you complete check in by entering your vehicle details on the screen. Staff we interacted with were very helpful. There was a shortage of sockets in the room, (probably due to the age of the building), but there were enough and an extension cord was provided for my husband’s Cpap machine. Cannot speak for the spa, pool, etc as we didn’t use them. We passed through the bar en route to our room and it seemed to be clean and well staffed. We didn’t stay for breakfast but we are passing the same way next week so have booked another night’s stay and included breakfast this time. I suspect if you look for things to complain about you will find something but we got exactly what we wanted, a comfortable room for the night with an accessible bathroom, (also clean but dated).

Thank you so much for taking the time to leave such a detailed and balanced review. We’re really pleased to hear that your stay exceeded your expectations and, most importantly, that the accessible room and bathroom suited your needs. We completely appreciate that some areas of the hotel are showing their age, so it’s lovely to hear that you found everything clean, comfortable and that our team were helpful throughout your stay. We’re also glad we were able to provide an extension lead for your husband’s CPAP machine and make your stay that little bit easier. It’s fantastic to hear that you have already booked to stay with us again next week – and this time you’ll be joining us for breakfast too! We very much look forward to welcoming you both back and hope you have another comfortable and enjoyable stay. Thank you again for your kind and constructive feedback. Kind regards, Nina Guest Service Manager

Other web-users rate our hotel

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  • 1,906 reviews 8.3/10 Service
  • 19 reviews 8.6/10 WiFi
  • 872 reviews 4.7/10 Comfort
  • 759 reviews 9/10 Breakfast
  • 735 reviews 4.9/10 Amenities
  • 676 reviews 4.3/10 Cleanliness

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