Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 833 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
Mercure Maidstone Great Danes Hotel - Image 2
Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    Courtyard View

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Lake View

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior suite with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
  • 126 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

14 Meeting rooms

Family

Services for children

  • Board games available
  • Green area

Well-being

Feel Good Health Club

  • Covered

Feel Good Health Club

  • On site

Sports and leisure

Tennis

  • On site

Miniature golf

  • Nearby

Croquet

  • Nearby
  • On site

THE BAR AND BRASSERIE

Photo out of - THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Cooking style
International
Capacity
164
ME17 1RE Maidstone, United Kingdom
Telephone +44 1622 528565
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Traditional and internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

The Health Club comprises an indoor heated pool, sauna and spa bath. Our wide choice of cardio and resistance gym machines will help you keep on track with your fitness regime. You can also revitalise with beauty treatments (pre-booking essential).

Make the 'Garden of England' the backdrop of your big day. Exchange vows in our gazebo set in the picturesque Kentish Weald or the video theatre in the Park Suite with a capacity of 70. For dinner use the Heart of Kent with a capacity of 425.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  833 reviews

Customer review rating 4.0/5

Deborah E. C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Aisha N. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Lindsay H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jordan T. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Soban B. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Aisha N. Business - Confirmed reviews ALL

It was pleasant

Customer review rating 4.5/5

Lindsay H. Couples - Confirmed reviews ALL

Great location with plenty of parking and Leeds castle close by. Health facilities, bar and restaurant all good, and a friendly team. Room was quite small for a double, , was in need of decoration and there was only one hanger :)

Customer review rating 4.5/5

Jordan T. Business - Confirmed reviews ALL

Breakfast lovely, dinner also lovely, room cleaned everyday even without sign on the door which was brilliant, facilities very nice and nicely located

Customer review rating 1.5/5

Soban B. Business - Confirmed reviews ALL

This property is run down and in need of refurbishing. Carpets I'm the room and general areas all stained. Stains on the walls and curtains in the room. Almost no WiFi signal in the room resorted to using my phone for WiFi. Very disappointed and mislead. Will never stay here again, I thought I would try this place as I now travel frequently tpmthe Maidstone area. Dinner was ok and breakfast was quite decent with a good choice hence the 3 out of 10.

Customer review rating 4.0/5

Kashyap P. Couples - Confirmed reviews ALL

Warm and efficient welcome at Reception . Our room had all the expected amenities but we felt that the bath tub needed some grab rails for safety reasons and the shower was not as powerful as we would have liked. The restaurant and the bar offered good food and drink that was reasonably priced. The breakfast was good as well. Overall , a comfortable stay but teh bathroom requires some improvement.

Customer review rating 4.0/5

M V. Families - Confirmed reviews ALL

We've been a few times this year and stayed in different rooms. What hasn't changed is the friendliness and helpfulness of the staff. Whether that's the chap on the bar, reception or the flexibility of the restaurant staff in catering for a coeliac. This time we were also in a meeting room where everything went really smoothly including a separate plate for the coeliac. You've got to try the chocolate brownies!!

Customer review rating 5.0/5

Mandy N. Couples - Confirmed reviews ALL

All fine as usual thank you

Customer review rating 5.0/5

Bradley D. Couples - Confirmed reviews ALL

Stayed in the hotel as had booked a show next door in the heart of Kent room - so very convenient for us

Dear Bradley D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Lee B. Couples - Confirmed reviews ALL

First time stay at this hotel and very convenient for parking and meeting friends. The good - there was a pool but we didn't use it. Also, the breakfast was nice. The negative - despite ticking the e- standby box to pay for an upgrade if available at check in we were phoned a few days before our visit to be informed the room wasn't available. Fair enough. However we were then told another room was available which would be the same additional cost and looked out into the lake/ greenery. The room allocated actually looked internally out into the roof of the lower floors/ kitchen so not what we expected...and disappointing The staff were very friendly however.

Dear Mr B., Thank you for taking the time to review your stay. We are glad you enjoyed our location, breakfast, and friendly team! At the same time, we sincerely apologize for the mix-up with your upgraded room view. Falling short of what was described to you prior to arrival is not the standard we aim for, and we appreciate you bringing this to our attention so we can address it internally. We hope to welcome you back again soon for an even better stay. Best regards, N Djemal-Guest Service Manager

Customer review rating 2.0/5

Brian M. Business - Confirmed reviews ALL

You need to give your building a good deep clean as a starting point. The hotel is called Great Dane yet corridor’s and the building in general smells like a dusty wet dog. Very off putting. I only booked here as the hotel down the road was charging £326 per night, as they probable don’t see you as equal competition. Even older Travelodge’s are a better option. The staff are doing the best they can, but you really need to clean the building. Room was okay, not the best but okay.

Thank you for taking the time to share your feedback following your recent stay at the Great Dane Hotel. While we are glad to hear that your room was acceptable and that our staff did their best to assist you, we are deeply concerned by your comments regarding the cleanliness and odor in our corridors and public areas. Maintaining a fresh, clean, and welcoming environment is fundamental, and it is clear we fell well short of that standard during your visit. Please rest assured that your comments have been escalated directly to our general manager and head of housekeeping. We are taking immediate steps to conduct a deep cleaning of our carpets and public walkways to address the issue directly. We appreciate your candid review, as it highlights exactly where we need to improve. We hope you might consider giving us another chance in the future to show you a significantly improved experience.

Customer review rating 3.5/5

Marcel L. Friends - Confirmed reviews ALL

Everything is alright with the room and the restaurant. However, when making the reservation in the Accor ALL-app, I selected the option to partially pay in points. At check-out, the receptionist said this was impossible for her; she'd have to ask the reservations department. Two days later, I still haven't heard a thing...

Dear Marcel, Thank you for sharing your feedback following your recent stay. We are delighted to hear that you were pleased with your room and enjoyed your experience in our restaurant! We sincerely apologize for the delay and confusion regarding your points redemption during check-out. To clarify how the ALL – Accor Live Limitless program works, points must be redeemed and applied directly at the time of booking on the website or app, rather than at check-out. However, our team should have followed up with you much sooner to explain this and assist you. We are currently looking into your account status to ensure everything is settled properly. Please expect a direct communication from our front office team shortly, or feel free to contact us at [Email/Phone] so we can make sure this is resolved to your satisfaction. Thank you for your patience, and we hope to welcome you back again soon. Warm regards,

Customer review rating 1.0/5

Narinder F. Families - Confirmed reviews ALL

When i checked in for 3 rooms, one of them has not been cleaned so they changed that. One of the cards did not work. Infact the cards were very temperamental and the long mazy corridors meant frequent lengtjy trips to reception. I was Accor silver once - this reminded why I no longer use the group as first choice

Dear Narinder, Thank you for taking the time to review your recent stay. We sincerely apologize for the inconvenience you experienced with your three rooms. Having an unready room and dealing with unreliable key cards—forcing extra walks down our long corridors—is far from the smooth check-in experience we aim to provide. We are currently testing our key card encoders and lock hardware to ensure this is fixed for future guests. As a previous Accor Silver member, we know you expect a much higher standard from our group, and we regret falling short during your visit. Thank you for your feedback, which will help us address these operational shortcomings directly.

Customer review rating 2.0/5

Claire D. Families - Confirmed reviews ALL

Rooms cold. Asked for radiator on - told they come in at 7pm and if not call for a heater. So I did and no show so gave up. Dirty q tip left in hallway for two days I’m sure housekeeping went up and down at least once — peeling paint and dirty black around bathtub in grout. Heathsuite filthy and allowed children in Jaccuzi despite a sign clearly over it and staff stood right next to it! Only good thing was lovely hard working lady with dark bobbed hair at breakfast Sunday about 9am older- polite and welcoming was working hard.

Dear Claire D., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Stephen W. Business - Confirmed reviews ALL

I managed about three hours' sleep at best. My room was on the roadside and the noise coming through was horrendous. The window might as well have been made of clingfilm rather than glass, it was that bad. On top of that, the room was absolutely freezing. When I raised these issues in the morning, I was simply told, "Oh yes, we haven't turned the heating on yet," and my complaint was then completely dismissed. Really poor experience, and certainly not what I'd expect when paying for a night's accommodation.

Customer review rating 1.5/5

James R. Couples - Confirmed reviews ALL

I bought Brasserie vouchers. 3 of the limited main courses were not available. Food was poor. Drinks very expensive. 50% more than a pub.

Customer review rating 4.5/5

Richard K. Families - Confirmed reviews ALL

Located close to the places we needed to visit. The room was comfortable and clean, but lacking in some details - no luggage stand, very little storage, no handle(s) on the bath.

Customer review rating 2.0/5

Steve K. Business - Confirmed reviews ALL

I checked into the hotel on the 9th October after a 3 hour journey, I was allocated a room only to find when I got into it that the toilet had been dismantled and left in pieces. I went to use the phone which fell apart in my hand, so I went back to reception with photographs and was given another room. Which turned out to be a disabled persons room so the bathroom suite was low level which was a little inconvenient as I am over 6ft. It also had a chair in the shower which again was difficult. I didn’t make a fuss at the time but I would like to make an official complaint in this regard, and ask for compensation ? I can supply photos as proof if needed. I await your reply.

Customer review rating 2.0/5

Linda D. Couples - Confirmed reviews ALL

Breakfast was warm asked for vegetarian sausages but never received them as Chef was taken out following a senior member of staff, and the afternoon tea was so small would have been ok for a child not fit for an adult and there was 2 of us. The facilities ie swimming pool ect was ok.

Customer review rating 4.5/5

Valeryia W. Families - Confirmed reviews ALL

Very friendly staff, good location, comfortable stay, interconnected rooms are available (to be mentioned while booking), which is convenient for families, parking is included. Recommended.

Dear Valeryia W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 667 reviews 9.4/10 Location
  • 1,815 reviews 5/10 Room
  • 1,960 reviews 8.4/10 Service
  • 21 reviews 8.5/10 WiFi
  • 906 reviews 5/10 Comfort
  • 793 reviews 9/10 Breakfast
  • 773 reviews 4.6/10 Amenities
  • 703 reviews 4.3/10 Cleanliness

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