Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 838 reviews

Mercure York Fairfield Manor Hotel - Image 1
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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  838 reviews

Customer review rating 4.0/5

Lauren W. Couples - Confirmed reviews ALL

We had a lovely stay at this hotel. Breakfast was great and staff are very helpful. Rooms need updating, especially the bathrooms.

Dear Lauren W., Thank you for taking the time to share your feedback. We’re so pleased to hear you had a lovely and comfortable stay with us, and that you enjoyed the breakfast. It’s also wonderful to know our team made a positive impression — your kind comments will certainly be shared with them. We appreciate your honest feedback regarding the rooms and bathrooms. We recognise that some areas would benefit from updating, and your comments help us as we plan future improvements. We hope to have the pleasure of welcoming you back again soon. Kind regards,

Customer review rating 1.0/5

Amanda C. Couples - Confirmed reviews ALL

Noise there's was a wedding and we was right next noise stopped us sleeping room was way too hot asked for extra pillows twice nothing arrived to room

Dear Amanda C., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Had a good stay for a wedding. Pleasant staff. It is dated, could do with refreshing. Bedrooms were far too hot, had to open windows which was a waste of energy. Extractor in bathroom (room 217) not working and shower curtains were too long. Breakfast good.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception team

Customer review rating 2.5/5

Jane A. Couples - Confirmed reviews ALL

All good apart from mouldy ceiling which knocked the shine off our stay.

Dear Jane A., Thank you for your feedback. I’m very sorry to hear about the condition of the bathroom ceiling. Mould is completely unacceptable, and I understand how this would have affected your overall experience. I’m pleased to know that the team handled your complaint professionally during your stay, and I will ensure your comments regarding the ceiling are shared with our maintenance and housekeeping teams so this can be addressed as a priority. Thank you again for bringing this to our attention, and we hope to welcome you back for a much-improved stay in the future. Sincerely, Reception team

Customer review rating 5.0/5

Les D. Couples - Confirmed reviews ALL

function organiser was increile

Dear Les D., Thank you so much for your wonderful feedback! We’re delighted to hear you had an outstanding wedding and that everything was organised so well. Beth will be absolutely thrilled to know her efforts made such a positive impact on your special day — we’ll be sure to pass on your lovely comments to her. Wishing you all the very best, and thank you for celebrating with us! Sincerely, reception team

Other web-users rate our hotel

  • 803 reviews 9.2/10 Location
  • 1,811 reviews 6.1/10 Room
  • 1,768 reviews 9.1/10 Service
  • 40 reviews 4.4/10 WiFi
  • 808 reviews 8.5/10 Breakfast
  • 660 reviews 5.8/10 Vibe
  • 659 reviews 7.1/10 Cleanliness

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