Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 841 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  841 reviews

TripAdvisor Rating  4.0/5  1,832 reviews

Certificate of excellence 2024

Disappointed

TripAdvisor rating 3.0/5

Dee C TripAdvisor review

Upon arrival all looks lovely but the room is dated and not very clean. Bathroom is dated and not clean at all as there's hair in bath, half rolls of toilet roll so had to go buy our own. The complentary tea and coffee consists of one cup of each which meant we had to go out and buy all that too as we're here for 3 days Christmas eve Christmas day and boxing day were quite disappointed and don't think we will be coming back here again.

Great customer service

TripAdvisor rating 5.0/5

Chris R Business - TripAdvisor review

Visited the hotel for a last minute meeting and the customer service from the reception desk was beyond expectation. Without prior notice they were really accommodating with my meeting needs and provided a kind festive approach. The lounge area of the hotel has been refurbished since my previous visit and looks much improved

Disappointed

TripAdvisor rating 1.0/5

Demi S TripAdvisor review

I recently stayed on 19/12/24 - 20/12/24. I never normally complain about hotel stays, however I find our experience here very disappointing. When arriving at the hotel I requested for a quiet room as our dogs don’t like loud noises, to this we were put in room 117 which was fine until the night time. This is where the function room had a party, this was irritating as the music and noise was very loud and this caused us not been able to settle down for the night and also kept our dogs awake and barking. So we contacted the hotel desk and they moved us to another room in the hotel, this was a massive inconvenience as I specifically requested a quiet room twice and then to be moved mid night when we were in our pjs and unpacked all our belongings. We then got moved to room 224 this was on the opposite side of the hotel and this wasn’t much better either. This is because we were downgraded to this room as the bed was small and the head light above the bed caused me to bang my head serval times as this was faulty and placed in an inconvenient spot. (I have photos to prove this). When we went to room 224 I was again disappointed, the room was very outdated and creeky and when we were moving around and not that clean, the room was far too hot and had no fan in like the other room and also I had the window open but this room was right near the main road so again had the noise from the traffics going past on the main road. We really didn’t get a good night sleep at all. We also have x2 small dogs, this is a dog friendly hotel and I feel like our dogs weren’t catered for at all, I have stayed in other hotels cheaper than this and their catering for my dogs have been great. There wasn’t even a dog bowl or water in the room. We were having to drink from the bathroom for water as they were no places to get bottled water from. I paid £110 for this stay and am extremely disappointed considering I’ve stayed in much better hotels at a better price. For the price I paid and we didn’t even get breakfast included is also disappointing. This stay was meant to be for a special occasion and this occasion was ruined by this hotel! When complaining to the staff or felt like they simply did not care. I never give bad reviews only ever been good. I thought for the price this hotel was it would have been satisfying for me and my family, but we were anything but satisfied!

Dear Guest, Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. Please be assured that the point you raised has been addressed and taken on board by the management team, we will definitely look at amendments to our service delivery. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Team Mercure York

Thanks Deshpal

TripAdvisor rating 5.0/5

yvonnev906 Friends getaway - TripAdvisor review

A group of us stayed for one night and we all said we’d come back again in a heartbeat (we were there for leisure, but we also discussed getting a larger group together for a business event). The hotel retains the charm of another era yet everything is in tip top modern condition, thanks to a refurb. The staff are helpful and friendly. Five stars to Deshpal on reception for excellent customer service. Ten minutes and a tenner in an Uber from York, the hotel is ideally placed. Also reasonably priced, with a good breakfast buffet. I’m more than happy to recommend.

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Good location and welcoming atmosphere

Customer review rating 4.0/5

Tony W. Couples - Confirmed reviews ALL

Hotel is easy to find from the South without having to go through York centre. Well decorated foyer and friendly staff make guests feel welcome. Room was a good size and breakfast good.

Dear Anthony W., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

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Other web-users rate our hotel

  • 625 reviews 9.2/10 Location
  • 1,524 reviews 6.3/10 Room
  • 1,529 reviews 9.1/10 Service
  • 49 reviews 4.8/10 WiFi
  • 689 reviews 8.2/10 Breakfast
  • 534 reviews 7.3/10 Cleanliness
  • 470 reviews 5.9/10 Vibe
  • 18 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.