Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 855 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  855 reviews

Customer review rating 5.0/5

Carol L. Couples - Confirmed reviews ALL

Lovely hotel staff very friendly beautiful food room lovely and the sun was shining close to shopping centre perfect

Dear Carol L., Thank you for your wonderful feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed your stay and appreciated our friendly team, lovely room, and beautiful food. It’s also wonderful to know that the sunshine and our convenient location helped make your visit even more enjoyable. Thank you for your kind comments, and we hope to welcome you back again soon. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Customer review rating 4.0/5

Alan D. Couples - Confirmed reviews ALL

The Hotel was nice and the staff very friendly and helpful however the room we stayed in was clean but could do with a makeover, picture missing off one wall leaving a black outline where it had previously been and black mould on the silicon around the bath but we didn't complain to the staff but overall we enjoyed our stay

Dear Alan D., Thank you for your feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed your stay and found the hotel pleasant, with friendly and helpful staff. We also appreciate your constructive comments regarding Room 105. Whilst we are pleased that you found the room clean, we are sorry to hear about the areas requiring attention, particularly the missing picture and the condition of the silicone around the bath. Please be assured that your comments have been shared with the relevant teams for review. Thank you for choosing to stay with us whilst visiting York, and we are pleased that, overall, you had an enjoyable experience. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Customer review rating 4.5/5

Patricia C. Couples - Confirmed reviews ALL

THE HOTEL WAS CLEAN AND WELL RUN.ITS LOCATION WAS CLOSE TO THE PARK AND RIDE FOR EASY AND STRESS FREE ACCESS TO THE CITY. THE STAFF WERE ALWAYS EFFICIENT,FRIENDLY AND PROFESSIONAL.

Dear Patricia, Thank you for your wonderful review and for awarding us a score of 90/100. We are delighted to hear that you found our hotel clean, well run, and conveniently located for easy access to York via the Park & Ride service. It is especially pleasing to know that our team made such a positive impression with their efficiency, friendliness, and professionalism, as delivering excellent service is something we take great pride in. Your kind comments will be shared with the team, who will be thrilled to know their efforts contributed to an enjoyable stay. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, The Mercure York Fairfield Manor Hotel Team

Customer review rating 4.0/5

K J. Couples - Confirmed reviews ALL

The hairdryer did not work so had to get staff to exchange. We had a problem with the shower as it would not turn off. Once again we had to call staff for assistance.

Dear K J., Thank you for your feedback following your stay at Mercure York Fairfield Manor Hotel. We’re pleased to hear that you found your stay comfortable overall and that our team was able to assist when needed. However, we are sorry to learn of the issues you experienced with the hairdryer and shower during your stay. Please accept our apologies for the inconvenience caused. Your comments have been shared with our maintenance team so that these issues can be investigated and addressed. Thank you again for taking the time to share your feedback with us, and we hope to welcome you back again in the future. Sincerely, Reception Team

Customer review rating 4.0/5

Janet M. Friends - Confirmed reviews ALL

All staff were so lovely , friendly and professional. Checked in but got the wrong room, quickly remedied but got a dodgy window , Maintenance came immediately and sorted , was a hot weekend and had 2 fans in room. Great service. Breakfast was superb over 2 mornings loads on offer and catered for my gluten free allergy. Only 15 minutes from York town centre and got the bus on 2nd day right outside the hotel. About £13.00 in a cab. Would recommend this hotel anyday.

Dear Janet, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our beautiful grounds and found our team to be friendly, professional, and attentive throughout your visit. While we apologise for the initial room allocation error and the issue with the window, we're pleased that our team was able to resolve both matters quickly and ensure your comfort during the warm weather. It's wonderful to know that you enjoyed our breakfast selection and that our team could cater to your gluten-free requirements. We're also glad you found our location convenient for exploring York, whether by bus or taxi. Thank you for your recommendation. We truly appreciate your kind comments and look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, The Mercure York Fairfield Manor Hotel Team

Other web-users rate our hotel

  • 862 reviews 9.3/10 Location
  • 1,911 reviews 6.2/10 Room
  • 1,856 reviews 9.2/10 Service
  • 40 reviews 3.6/10 WiFi
  • 859 reviews 8.5/10 Breakfast
  • 688 reviews 6/10 Vibe
  • 678 reviews 7.1/10 Cleanliness

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