Somewhat scruffy and desperately in need of a refurbishment - rooms need updating. Heating not working. Strange loud buzzing noise coming from the mirror meant I had to use ear plugs to sleep at night. Swimming pool had broken tiles in the pool with sharp edges. Key card kept losing it's charge so we had to go back to reception daily to revalidate the card. It got tedious over a 3 day stay.

All good apart from no hot water in the room in the morning.

Comfortable accommodation and friendly staff

The room was large, clean and quiet with a very comfortable bed. The food was awful.

The room’s interior was very tired and badly in need of a refresh. There were rust stains, and patched up paint and filler were clearly visible on the walls. Most notably, the electric radiator was sitting on the floor having come away from the wall completely, with the mounting brackets still screwed in place above it. The plaster behind it was cracked and broken around the fixings, and the heater was still plugged in and switched on at the wall, which didn’t feel safe. It didn’t seem like the room had been properly checked or maintained for some time. With some investment in upkeep it could be a pleasant place to stay, but at the moment it falls well short.

Junior suite was great and definitely worth the upgrade. All the staff were very helpful, friendly and went out of their way for us. Evening meal was a disappointment. There was a long wait for food and when it came it was overcooked, dry and lacking in the advertised sauces. Breakfast was excellent! The decor in the bedrooms, bathrooms, corridors and swimming pool was in need of updating and repair. The large window in the dining room, which was cracked from top to bottom, was a source of concern. Water pressure and temperature were both great. Some members of the party experienced eye irritation due to the chlorine level in the pool, which resulted in their not being able to return to it.

Good all round.

The hotel staff were friendly and helpful. Rooms were tidy and comfortable but a little tired in terms of decor and facilities. Breakfast was very good.

Happy in general Room was fine but bathroom very dated. Difficult to reach taps without getting onto the bath. Overhead fixed shower too high so difficult to use (I am 5ft 1in)

Disturbed twice by fire alarm late at night No apology

Good but old hotel.. Needs a bit of refurbishment.

I have sent a formal complaint to the hotel

All the staff are friendly and welcoming . Good good and beverages . Comfortable rooms. Some areas need an upgrade , example cracked Windows.

We were given an accessible room on the ground floor but it was a long distance to get to the room and several fire doors which had to be opened manually. It was impossible for a wheel chair/mobility scooter user to negotiate these doors themselves which meant they couldn't move around the hotel independently. The room had a dirty, smelly carpet. The shower was inaccessible because the door opened onto the toilet, had to be hoicked upwards, and would go no further than the sink (room 16).

Booked this hotel approximately a week before arrival for a quick 2 day break (19th & 20th October), bed, breakfast and evening meal for 6 of us and 2 small dogs (Good that the hotel is pet friendly, this was one of the reasons for our choice) Our first impressions were that the hotel needs maintenance (they were having the entrance doors sorted). We booked 3 rooms, room 13 on the ground floor is the room we were allocated for 2 of us with the 2 dogs for convenience of taking them out near an exit. To get to room 13 we had to walk down a long conservatory corridor that requires the roof fixing as it was leaking in at various places, there were numerous buckets placed directly across and the tiled floor that was flooded, towels were laid all over to mop up as much as possible. The place needs painting and better decor to make it more appealing, rooms dont have much space to place or hang your clothes (no wardrobe or drawers) so we left our things in our cases. Beds are comfortable, rooms are generally ready for a refurb, our other 2 rooms were on floor 1, room 135 and 141, same layout etc. We felt the hotel seems to be used by large groups of workers, and individuals who are also using it as a base for work, it reminded us of a cheaper type hotel such as a travel lodge. We needed gluten free food as 2 of us are Coeliac, breakfast was ok but not good for Coeliacs, they brought us gluten free sausages and toast from the kitchen but these cant have been cooked from scratch as it took about 3 minutes and the sausages weren't what I would call pork sausages (they give you a card for allergies but thats it) no one informed us what was gluten free from the buffet breakfast to go with the so called sausages and cross contamination is definitely happening as utensils are being used for every option. Surely it would be better for them to fully cook your breakfast separately and bring it to your table to avoid using the buffet. There is 2 options of packets of gluten free cereals too. As for the evening Meal, we were informed we could only pick them with a (s) at the side which were hardly anything to pick from, as for Coeliac options I was given the gluten free matrix to work out which meal was safe, not good at all for a so called 4 star hotel !!. I asked if i could have a steak as this wasn't included on the limited list of options, they agreed as I wasn't having a starter and dessert, it was really hard work trying to pick our meals while figuring out what we could have as they told us a limit of £23 was part of the package. Drinks are ok and they do have a gluten free beer which was good. Our general opinion is that the hotel isnt for staying at for a relaxing family break, its more of a motorway service type hotel that cater for construction workers, office staff and work conferences.

Breakfast food was sparse, I’ll located Unpleasant staff

Not many lights on when we arrived, it didn’t look open. The receptionist was eating her dinner at the desk and had a mouthful, consequently we weren’t given an information sheet with meal times, facility open times etc. Our room was very cold and decor dated, the door to the room didn’t fit properly and didn’t feel safe.

The parking in spacious and free. Breakfast was plentiful but the scrambled eggs were cold. There was no decaf tea or coffee available with breakfast, so it's good job I brought my own. The reception, lounge & bar areas were well presented. The bedroom was enough & clean. The bed was comfortable The bathroom was dated - the almond coloured bath suite had seen better days -the plastic bath was springy to stand & the shower was temperamental. The corridor walls & carpets were shabby; both the woodwork & paintwork needs a lick. Sadly, didn't have time to use the leisure facilities or the pool but I was encouraged to hear we had free use, even after we'd checked out. Value for money

Room 207 was warm and clean, but basic. Not sure if this room is typical so can only speak to this one. No drawers or wardrobes, just a very small hanging space. Fine for 1 standard suit and shirt, but no room for much else. No safe or secure area for valuables. Bathroom definitely needs updating. Over bath shower with independent hot and cold water taps. Fixed shower panel on bath means you have to step into the bath to operate the shower and regulate temperature. Toilet flush was loosely situated surrounded by broken tiles and took repeated attempts to finally flush. The location of the hotel is good. Set back from the main road, but close to a retail park and alternative eating places. Plenty of parking. Standout feature is the staff. Friendly, welcoming and helpful. Not a 4 star hotel, but could be with some effort on the rooms.