Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 706 reviews

Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
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Mercure Tunbridge Wells Hotel - Image 4

Description

Hotel extras

  • Built around an18th Century Georgian oast house with original features

  • 8 fully-equipped meeting rooms for up to 130 guests

  • One of the most desirable event venues in Kent

  • Onsite car parking, subject to availability

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

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The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  706 reviews

Customer review rating 2.0/5

Lee C. Friends - Confirmed reviews ALL

Room was perfectly acceptable but there was mold in the shower. Breakfast was great and very generous. However, the whole experience was spoilt by having to pay to park. I’ve never had to pay as a guest in any hotel car park before. I have since checked the website and can’t find any mention of this. It’s a false economy really as I stay in a lot of hotels but will avoid Mercure from now on.

Dear Lee C., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed with the relevant team members and we will take the appropriate measures to address the feedback and work together to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Sincerely,

Customer review rating 4.5/5

Les C. Friends - Confirmed reviews ALL

The best bit about our stay were the welcoming, friendly staff. Very efficient and helpful. Breakfast was also first class with plenty of choice and a lovely room.

Dear Les C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 5.0/5

Tom E. Couples - Confirmed reviews ALL

Lovely comfy hotel. Staff were ever so helpful!

Dear Tom E., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 4.5/5

Steve L. Families - Confirmed reviews ALL

We booked a function room for a birthday party and stayed overnight, the hotel is clean and comfortable and the staff were friendly and helpful. Breakfast was very good even though the hotel was full. All of our family and friends were very impressed.

Dear Steve L., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 4.5/5

Paul H. Couples - Confirmed reviews ALL

A comfortable large room with good shower. Wide variety of breakfast items

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 427 reviews 8.6/10 Location
  • 1,141 reviews 6.6/10 Room
  • 1,282 reviews 9/10 Service
  • 19 reviews 2.4/10 WiFi
  • 558 reviews 6.3/10 Food
  • 527 reviews 5.9/10 Cleanliness
  • 442 reviews 8.2/10 Breakfast
  • 262 reviews 5.4/10 Vibe

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