Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 982 reviews

Best price
guarantee
Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  982 reviews

TripAdvisor Rating  3.5/5  1,674 reviews

Very enjoyable afternoon tea at the Mercure hotel. Hats off to Holly!

TripAdvisor rating 5.0/5

Eve J TripAdvisor review

We had afternoon tea at Mercure in Tonbridge. The staff were exceptional, in particular HOLLY who was friendly, welcoming and attentive. She actually made our experience there most enjoyable. The Tea was very nice and lots of it and tge surroundings very pleasant.

Dear 868evej, Thank you for your kind words about your afternoon tea experience at Mercure Tunbridge Wells Hotel. We’re delighted to hear that you had such an enjoyable time and that Holly’s friendly and attentive service made your visit extra special. It’s great to know you appreciated the plentiful tea, delicious offerings, and the pleasant surroundings. Your feedback means a lot to us, and we’ll be sure to pass on your lovely comments to Holly and the rest of the team. We look forward to welcoming you back for another delightful experience in the future. Kind regards John Mitchell Operations Manager

Average

TripAdvisor rating 3.0/5

GF101256 TripAdvisor review

Average 3 star hotel, not 4. First impression was the carpet in the communal hallways were very dirty. The room is cleaned to a good enough standard but not spotless (dusty lamps etc). Staff polite, solved a problem I had quickly. Rooms and building very dated. Bed was large and comfortable, had a good night sleep apart from you can hear everything in the corridors. Tea, coffee and biscuits in the room is a nice touch. Cannot comment on the bar/restaurant area, didn’t use as they had a large Christmas party happening. Parking free onsite was easy. I would stay again if I just need a bed for the night in the area, as the pricing is reasonable.

Dear GF101256, Thank you for sharing your honest feedback about your recent stay at Mercure Tunbridge Wells Hotel. We appreciate you taking the time to highlight both the positives and areas where we can improve. We’re pleased to hear you found our team polite and helpful, and that you enjoyed a comfortable night’s sleep in your spacious bed. It's great to know the complimentary tea, coffee, and biscuits, as well as the convenience of free onsite parking, added to your experience. We’re sorry to hear that certain aspects of your stay, such as the cleanliness of the communal areas and the dated decor, did not meet your expectations. Your comments have been shared with the relevant teams to ensure we address these concerns and improve the experience for future guests. We’re glad to know you would consider staying with us again for a convenient and reasonably priced option in the area. We hope to welcome you back and provide an even better experience next time. Kind regards John Mitchell Operations Manager

I stay on a regular basis and will continue to do so.

Customer review rating 5.0/5

Jeanette H. Couples - Confirmed reviews ALL

Excellent accommodation, best beds. Location perfect for all routes and quiet.

Afternoon tea

TripAdvisor rating 5.0/5

emma h Families - TripAdvisor review

Had afternoon tea for a birthday celebration was really nice, Holly looked after us and made it a really good experience, will be back in the future for sure, scones and cakes where really nice, along with a complimentary glass of Prosecco, very enjoyable.

Dear emma h, Thank you for sharing such lovely feedback about your afternoon tea experience at Mercure Tunbridge Wells Hotel. We’re delighted to hear that your birthday celebration was enjoyable and that Holly made it extra special for you. It’s wonderful to know you loved the scones, cakes, and the complimentary glass of Prosecco – we’re so pleased they added to the occasion. We look forward to welcoming you back in the future for more memorable moments. Thank you for choosing us to celebrate such a special day. Kind regards John Mitchell Operations Manager

The team are the best

TripAdvisor rating 5.0/5

Journey13858513457 Business - TripAdvisor review

The team are wonderful here. Even a late arrival doesn’t phase them. They couldn’t be more helpful or friendlier. This is my 3 stay at the hotel and it has been the same every time. They are always friendly. I would recommend a stay here any time.

Dear Journey13858513457, Thank you so much for your kind feedback and for choosing Mercure Tunbridge Wells Hotel for your stays. We're thrilled to hear that our team consistently provides you with a warm and helpful experience, even during late arrivals. It’s wonderful to know that your visits have been enjoyable each time, and we truly appreciate your recommendation. Your loyalty and kind words mean a great deal to us, and we can’t wait to welcome you back for your next stay. Kind regards John Mitchell Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 327 reviews 8.7/10 Location
  • 1,150 reviews 6.3/10 Room
  • 1,208 reviews 8.7/10 Service
  • 11 reviews 6.7/10 WiFi
  • 509 reviews 6.1/10 Cleanliness
  • 453 reviews 8/10 Breakfast
  • 296 reviews 4.8/10 Vibe
  • 258 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Tunbridge Wells

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.