ibis Koeln Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,362 reviews

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Description

Hotel extras

  • Excellent location: only 4 stops to the trade fair or the cathedral

  • Certified with the DGU GreenKey label

  • 63 parking garage spaces in a central location, entrance height 1.80 m (subject to a fee)

  • Our multilingual staff look forward to meeting you

  • Large selection of restaurants in the immediate vicinity

Our accommodation(s)

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Hotel location

ibis Koeln Centrum

Neue Weyerstrasse 4
50676 KOELN
Germany

GPS:50.929936, 6.944955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

24-hour fresh drinks at the hotel bar. Enjoy our selection of hot and cold beverages as well as delicious food. This and more awaits you at the bar of our affordable ibis hotel in Cologne city center.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,362 reviews

Customer review rating 5.0/5

Candida P. Families - Confirmed reviews ALL

Awesome

Dear Candida P., Thank you for your kind words regarding our location and staff. We are delighted to hear that you had an enjoyable experience at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mit freundlichen Grüßen Ihr Team vom Ibis Köln Centrum

Customer review rating 4.5/5

Juergen H. Families - Confirmed reviews ALL

nice staff, always ready to help great view of the dome

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our staff helpful and enjoyed the comfort of your room, as well as the view of the dome. Your satisfaction is our priority. Mit freundlichen Grüßen Ihr Team vom Ibis Köln Centrum

Customer review rating 1.5/5

Guy M. Couples - Confirmed reviews ALL

No USB charger sold, no USB connection (cube) working: answer … the cube does not work? Leaving: asking if for the parking I use the same ‘Aufzug’, I get educated: it’s a lift (by the way: lift is the english word for Aufzug). Exiting Parking, ticket doesn’t work. No answer on the bell. Back to reception: I get educated that I have to put the ticket on the red light! (Sorry, I must be an idiot … I’VE PUT IT A FEW TIMES ON THE RED LIGHT) … barriers don’t open when the ticket is not validated, what was probably the case here!

Dear Guy M., Thank you for taking the time to share your feedback regarding your recent stay at ibis Koeln Centrum. We sincerely apologize for the inconveniences you experienced during your visit, particularly with our staff's responsiveness and the functionality of our facilities. Your concerns about the USB connections and parking system will be shared with our team for further review. We strive to ensure that all our guests receive accurate assistance and clear guidance, and we regret that we fell short in your case. Your insights are valuable to us as we continuously aim to improve our services and guest experience. We appreciate your understanding and hope for the opportunity to welcome you back in the future for a more pleasant stay. Kind regards Ihr Team vom Ibis Köln Centrum

Customer review rating 2.0/5

Mais K. Couples - Confirmed reviews ALL

Unfriendly service at the reception and cafe for no reason although we were very nice to them

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret to hear about your experience with our staff, as our goal is to provide warm and welcoming service to all guests. Your comments will be taken into consideration as we continually strive to improve. Mit freundlichen Grüßen Ihr Team vom Ibis Köln Centrum

Customer review rating 3.5/5

Marwan M. Business - Confirmed reviews ALL

Staff could be a bit more friendly, it would totally uplift the experience, it's not dramatic, just some training needed

Dear Marwan, Thank you very much for your feedback. We are pleased that you appreciated the location and the access to public transport. We take your comments regarding the friendliness of the staff seriously and will discuss them internally to further improve the guest experience. Best regards, Your team at Ibis Köln Centrum

Other web-users rate our hotel

  • 868 reviews 8.9/10 Location
  • 1,553 reviews 3.8/10 Room
  • 986 reviews 9/10 Service
  • 16 reviews 7.3/10 WiFi
  • 1,131 reviews 1.9/10 Comfort
  • 600 reviews 8.5/10 Breakfast
  • 536 reviews 6.1/10 Cleanliness
  • 258 reviews 6.1/10 Value

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