ibis Koeln Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,362 reviews

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Description

Hotel extras

  • Excellent location: only 4 stops to the trade fair or the cathedral

  • Certified with the DGU GreenKey label

  • 63 parking garage spaces in a central location, entrance height 1.80 m (subject to a fee)

  • Our multilingual staff look forward to meeting you

  • Large selection of restaurants in the immediate vicinity

Our accommodation(s)

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Hotel location

ibis Koeln Centrum

Neue Weyerstrasse 4
50676 KOELN
Germany

GPS:50.929936, 6.944955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

24-hour fresh drinks at the hotel bar. Enjoy our selection of hot and cold beverages as well as delicious food. This and more awaits you at the bar of our affordable ibis hotel in Cologne city center.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,362 reviews

Customer review rating 5.0/5

Alexander A. B. Business - Confirmed reviews ALL

Value for money

Dear Guest, Thank you for your positive feedback regarding our location and value for money. We are pleased to know that you found these aspects of your stay satisfactory. We look forward to welcoming you back in the future. Mit freundlichen Grüßen Ihr Team vom Ibis Köln Centrum

Customer review rating 1.5/5

Christos M. Couples - Confirmed reviews ALL

well located but the room was not cleaned properly and the bed sheets 2 weeks no one changed them and we ask for it and again no one changed them but except that the service was okay

Dear Mr. M., Thank you very much for taking the time to share your experiences during your stay with us. We are sorry to hear that the cleanliness of your room and the changes of bed linen did not meet your expectations. Cleanliness is of utmost importance to us, and we regret that we could not provide the usual standard in this case. Your feedback is important to us in order to continuously improve our services. We are pleased that you were generally satisfied with the service. Best regards, Your team at Ibis Köln Centrum

Customer review rating 5.0/5

Cristian C. F. Couples - Confirmed reviews ALL

Good place, well located, with a nice staff

Dear Cristian, Thank you very much for your positive feedback. We are pleased to hear that you appreciated the central location and the friendliness of our team. We hope to welcome you back with us soon. Best regards, Your team at Ibis Köln Centrum

Customer review rating 4.0/5

Claudia R. Friends - Confirmed reviews ALL

We liked the central location of the hotel, the condition of the room and the breakfast. The room could have been a bit cleaner and the bathroom was a bit small.

Dear Claudia R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our central location, room conditions, and breakfast. We take cleanliness seriously and will address your comments to improve our services. Mit freundlichen Grüßen Ihr Team vom Ibis Köln Centrum

Customer review rating 3.0/5

Ionel O. Couples - Confirmed reviews ALL

At check in we find that our room heating was not working. So we asked for other room and we've received one. They offer us also an mobile heater but I refused because I did not want to have one more extra care, to find a place for it in the small room. Also room does not have wardrobe. The heat in the bathroom is turn on by switch near the light. This is not on or off, it starts when you press that switch and it's on for aproximativ 5minutes. So if you need heat in the toilet you need to prepare in advance 🙁, if not you'll have the heater blowing in your face. Breakfast it's good. Hotel position it's close to the tramway and on foot you can reach center in 30minutes. By the way, room service came and took the towels off the hanger and forgot to put some in return. Was not nornal, because the hanging ones don't need to be changed.

Dear Ionel, Thank you for your feedback and for taking the time to share your experiences with us. We are pleased to hear that you enjoyed our breakfast and the location of our hotel. However, I regret that you encountered issues with the heating in your room during your stay. We are always striving to provide our guests with the best possible comfort, and your comments regarding the heating controls in the bathrooms are valuable to us. The incident with the towels also does not meet our standards. We will discuss these points internally to ensure that such occurrences are avoided in the future. Thank you once again for your feedback, and we hope to welcome you back in the future. Sincerely, Your Team at Ibis Köln Centrum

Other web-users rate our hotel

  • 865 reviews 9/10 Location
  • 1,537 reviews 3.7/10 Room
  • 970 reviews 8.9/10 Service
  • 17 reviews 9/10 WiFi
  • 1,121 reviews 1.9/10 Comfort
  • 614 reviews 8.6/10 Breakfast
  • 527 reviews 5.8/10 Cleanliness
  • 261 reviews 6.1/10 Value

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