ibis Canoas Shopping Hotel 3 stars

Customer review rating 4.3/5 3,687 reviews

ibis Canoas Shopping
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+ 14 Services
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Room 1

Number of guests
Children's age

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Canoas Shopping

Rua Mathias Velho 235
Centro
92310-300
canoas
brazil

Tel: +5551 35072177

Fax: (+55)51 35072177

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    SALGADO FILHO At 12km / 7 miles

  • By train

    TRANSURB At 0km / 0 miles

GPS :-29.9114, -51.18472

Our accommodations

Standard Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
Room

Our restaurants and bars

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MENU EXPRESS

Non contractual photo

The bar is a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Canoas Shopping

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,687 reviews

tripadvisor

TripAdvisor Rating 4.0/5

378 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location

Customer review rating 4.3/5

David Business - 18/03/2020 Confirmed reviews ALL

During that week, it was not a pleasant experience like other units that I have stayed at. They forgot trash inside the room, the bed linen was not replaced on any day of the week. I had an incident with liquid on the bed liner and that was for the 05 days of accommodation. In other sectors of the hotel, like the bar and restaurant, the experiences were great. The woman who prepared the drinks at the bar for me surprised me. Excellent job.

Dear David, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

My bedroom wasn't clean at night that I arrived

Customer review rating 4.3/5

Pejman S. Business - 14/11/2019 Confirmed reviews ALL

I arrived between wendsday and friday, and my bedroom wasn't clean. I didn't have soap and the towel wasn't clean. But I was very tired. I just called the reception and said about this two things. The next night the room was exactly as I leaved. It is the first time that this happens in my experience with Ibis. I always go to Ibis in Salvador, Canoas, Macapá...

Dear Pejman S., Thank you for taking the time to tell us about your experience at the ibis Canoas Shopping. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiane A. M. Pereira General Management Ibis Canoas Shopping

Good Location and facilities for a short stay.

Customer review rating 4.3/5

Patricio Business - 20/08/2019 Confirmed reviews ALL

I choose Ibis Canoas Shopping hotel each time I visit the city because of its location, close to the Canoas shopping and some supermarkets. The hotel is in good conditions and the staff is friendly.

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Management Ibis Canoas Shopping

Efficient

Customer review rating 4.3/5

Samir D. A. F. Business - 19/08/2019 Confirmed reviews ALL

Just what I needed for a Business Travel. I missed the History channel that use to have.

Dear Samir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristiane A. M. Pereira General Management Ibis Canoas Shopping

Bad

Customer review rating 4.3/5

Pedro P. C. Business - 04/06/2019 Confirmed reviews ALL

This ibis needs to be taken care, rooms, windows, toilets are not well cleaned. My room one day smelled like garlic for the whole night and i didnt eat or order food in the room. This ibis is not even close to other ibis hotels i have stayed. I like it has been forgotten.

Dear Pedro, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristiane A. M. Pereira General Maganer Ibis Canoas Shopping
Customer review rating 4.3/5

Keerthy K. S. Business - 26/05/2019 Confirmed reviews ALL

Pleasant stay

Dear Keerthy Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Amazing and confortble

Customer review rating 4.3/5

Sérgio W. Families - 22/03/2019 Confirmed reviews ALL

The hotel is very modern, cozy and clean. The bedroom has a good size, extremely confortble bed, excellent shower, and good amenities. The only problem was that the A/C remote wasn't in the room so I could not control the temperature.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

expected better

Customer review rating 4.3/5

K. S. Business - 18/03/2019 Confirmed reviews ALL

very bad restaurant (took 1 hour to serve very bad food), no blanket in the room, no English channels in tv, no ac remote.

Dear s. K., Thank you for taking the time to tell us about your experience at the ibis Canoas Shopping. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Business trip

Customer review rating 4.3/5

Claudio Business - 01/03/2019 Confirmed reviews ALL

Excellent location, good support from team, easy access.

Dear Claudio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

As allways: Very Good

TripAdvisor rating 4.0/5

ruben428cesar Couples - 12/12/2018 TripAdvisor review

It is a traditional hotel from Íbis. Excellent service, clean, and confortable rooms. Just for a business trip or a short Family visit. It is my second trip to Canoas City and the Íbis was the best option , uinless the restaurante it is very poor, without any alternatives we mus to go out to dinner.

Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager Ibis Canoas Shopping

Normal

Customer review rating 4.3/5

Anonymous Business - 13/11/2018 Confirmed reviews ALL

Normal

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Cristiane A. M. Pereira Gerente Geral Ibis Canoas Shopping

Comfortable and simple

Customer review rating 4.3/5

Caue R. Business - 13/11/2018 Confirmed reviews ALL

I had a brief stay at Ibis and what I can say is: it was a comfortable and simple experience. I really liked the restaurant and the room was everything I needed after a full day. Your beds are a dream come true!

Dear Caue, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Basic

Customer review rating 4.3/5

Fr Business - 03/10/2018 Confirmed reviews ALL

Good. Nothing beyond expectations.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristiane A. M. Pereira General Management Ibis Canoas Shopping

Used to be better

Customer review rating 4.3/5

* Business - 09/07/2018 Confirmed reviews ALL

The hotel used to be better. The bathroom presented mold inside and the venting system was not working. The dinner in the restaurant used to have bigger portions.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Satisfied

Customer review rating 4.3/5

Gilberto Families - 22/05/2018 Confirmed reviews ALL

Good room, good shower, good service, good value. Enough for short stays.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Comfort

Customer review rating 4.3/5

Cesar C. Business - 10/05/2018 Confirmed reviews ALL

I really like that we only have dollars and IBIS Accept the payment, nice rooms, nice employes, really nice time there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

willness

Customer review rating 4.3/5

Michel D. S. Couples - 19/04/2018 Confirmed reviews ALL

It was more than "just ok", we've stayed for one night only and felt a goog will of the staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Very Nice

Customer review rating 4.3/5

Denys F. D. Business - 12/03/2018 Confirmed reviews ALL

No issues. The best IBIS I stayed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Excellent this time!

Customer review rating 4.3/5

Sarah Business - 20/12/2017 Confirmed reviews ALL

It was excellent.The air conditioner was really working good in a silent way and the balconist was very attentious and the marvelous : the hotel already serves lactose free - milk!!!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping

Poor Service

Customer review rating 4.3/5

Nicolas Business - 15/12/2017 Confirmed reviews ALL

The check in process took very long. I have to register myself again after I have been there already 5 times. The lady from the restaurant was not nice. When I asked for the menu, she just told me that there was not food and that the kitchen was closed, but in reality it was not closing time yet. She did not offer nay alternative (like sandwiches) and she was kind of rude

Dear Nicolas, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristiane A. M. Pereira General Manager Ibis Canoas Shopping
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