Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 1,221 reviews

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Mercure Melbourne Caroline Springs - Image 1
Mercure Melbourne Caroline Springs - Image 2
Mercure Melbourne Caroline Springs - Image 3
Mercure Melbourne Caroline Springs - Image 4
10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior King Balcony

Photo out of - Superior King Balcony

The newly built Superior rooms are perfect for today's discerning traveller. Artistic in design each room has their own private balcony offering uninterrupted views of the surrounding area. Twin, Accessible and lakeview rooms are available upon request.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x King size bed(s)
  • Most of the accommodation: Balcony
See availabilities

Our Privilege Corner Suite offers premium amenities, an espresso machine, bathrobes, slippers, a separate living room, private balcony, and lake views-ideal for unwinding in comfort whether traveling for business or leisure.

  • Views:

    Lake View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Panoramic View Studio Apartment

Photo out of - Panoramic View Studio Apartment

Our Panoramic Studio Apartment offers expanisve views across the lake and Melbourne CBD. With a spacious layout, kitchette facilities and washer and dryer this room is well suited to an extended stay or just an over night getaway.

  • Views:

    Lake View

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Family Balcony

Photo out of - Family Balcony

Enjoy all the benefits of our Studio Apartment with an additional bedroom with its own balcony. This room can accommodate up to 5 guests. Additional charges for the 5th person apply.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73197626206955, 144.74502785601308

Fax +61 3 8677 2559
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 98 rooms
  • 5 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • 98 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry

Entertainment

  • Casino
  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Indoor playground for children

Well-being

Spa

  • Covered
  • On site

Indoor Swimming Pool

  • Covered
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 150 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Street Parking

10 20 Lake Street, 3023 Caroline Springs, Australia

GPS:-37.73197626206955, 144.74502785601308

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.12 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Truck parking

Security

  • Well-lit parking
  • Parking equipped with lights

Saige Bistro

Photo out of - Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Cooking style
Bistro
Classifications & labels
2025
Capacity
300
Accessibility
Accessible service
10 20 Lake Street, 3023 Caroline Springs, Australia
Telephone +61 3 8358 0555
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Ruck & Rover Sports Bar

Photo out of - Ruck & Rover Sports Bar

Welcome to Ruck & Rover, your go to hangout. Our pub classic menu is legendary - think epic parmas, beastly burgers, and share plates that'll make you the hero of the table. And when it comes to sports, we're your front-row seat to all the action.

Bar Type
BAR
Capacity
80
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Wine and other drinks information

  • Soft drinks

Bar Recreation facilites

  • Billiards/Snooker/Pool Table

Snacks facilities

  • Cold snacks
  • Hot snacks

Welcome to Ruck & Rover, your go to hangout. Our pub classic menu is legendary - think epic parmas, beastly burgers, and share plates that'll make you the hero of the table. And when it comes to sports, we're your front-row seat to all the action.

The spacious bar with floor-to-ceiling windows provides a scenic view of the lake. The perfect spot for breakfast before work or coffee with your friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,221 reviews

Customer review rating 3.0/5

Duncan R. Business - Confirmed reviews ALL

Dear Duncan R., Thank you for your feedback regarding your recent stay. We regret to hear that the cleanliness and maintenance of your accommodations did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guest experience. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.0/5

Cunningham L. Business - Confirmed reviews ALL

Dear L. Cunningham, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your time with us. However, we apologize for the inconvenience caused by the presence of moths in your room. Regards, Mercure Melbourne Caroline Springs

Customer review rating 3.5/5

Kurt W. Business - Confirmed reviews ALL

Dear Kurt W., Thank you for your feedback. We appreciate your positive comments about our service and room. We value your input and will continue to work on providing a consistently excellent environment for all our guests. Regards, Mercure Melbourne Caroline Springs

Customer review rating 1.5/5

Nargis B. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Vanessa O. Business - Confirmed reviews ALL

Dear Vanessa O., Thank you for your kind words regarding your recent stay. We are delighted that you appreciated the modern ambiance, cleanliness, and peaceful location of our hotel. It is wonderful to hear that you enjoyed your balcony view as well. We look forward to welcoming you back soon. Regards, Mercure Melbourne Caroline Springs

Dear Duncan R., Thank you for your feedback regarding your recent stay. We regret to hear that the cleanliness and maintenance of your accommodations did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guest experience. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.0/5

Cunningham L. Business - Confirmed reviews ALL

Was a great stay, but I came arrived back on the third day and there were about 20 moths in my room.

Dear L. Cunningham, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your time with us. However, we apologize for the inconvenience caused by the presence of moths in your room. Regards, Mercure Melbourne Caroline Springs

Customer review rating 3.5/5

Kurt W. Business - Confirmed reviews ALL

Good and relaxing

Dear Kurt W., Thank you for your feedback. We appreciate your positive comments about our service and room. We value your input and will continue to work on providing a consistently excellent environment for all our guests. Regards, Mercure Melbourne Caroline Springs

Customer review rating 1.5/5

Nargis B. Solo - Confirmed reviews ALL

Unfortunately, my stay was extremely disappointing and uncomfortable, with several issues affecting both nights. On the first night, I could not sleep because the room was freezing cold, and I was unable to adjust the temperature. I later learned that the temperature control was not calibrated properly and that the heating had been turned off remotely. The following day, my room key stopped working. I had to go down to reception four times, and each time I was asked to return to Level 3 and try the key again rather than someone coming to check the problem. After several trips, I finally refused to go back upstairs alone. A staff member then accompanied me and confirmed that the key was not working. Instead of offering me another room, I was asked to wait while someone attempted to fix the lock. Unfortunately, the second night was no better. I was again unable to sleep because of loud air-conditioning noise coming from a nearby room or area. At midnight, I went to reception and was finally given another room to sleep in. This could have been offered earlier when the lock issue occurred. At checkout, I explained my very disappointing experience and was offered breakfast as compensation. While I appreciated the gesture, breakfast could not make up for two nights of severely disrupted sleep. Overall, the room had multiple maintenance issues and should not be allocated to another guest until all issues have been properly inspected and resolved.

Customer review rating 4.5/5

Vanessa O. Business - Confirmed reviews ALL

checked in about 8:30pm from the airport. Very easy check-in and could sit an relax. Loved my balcony overlooking the lake

Dear Vanessa O., Thank you for your kind words regarding your recent stay. We are delighted that you appreciated the modern ambiance, cleanliness, and peaceful location of our hotel. It is wonderful to hear that you enjoyed your balcony view as well. We look forward to welcoming you back soon. Regards, Mercure Melbourne Caroline Springs

Customer review rating 0.5/5

Thomas R. Friends - Confirmed reviews ALL

I spent eight hours of the ten hours in that room, sleeping on a mattress that I wouldn't let any of my family sleep on. On the second night when I checked in very late, 11:45 pm, the guy at check in was more concerned of making sure I paid the bond of $250, before any conversation of what room I was staying in. I explained to him that I tried booking through booking.com for the second night and on my account it shows they took money out pending.He could not sort that out, so I paid again for the room. I checked in so late, you think he would not put me in a room facing the traffic the road,yet he did, someone checking in so late, was most likely going to sleep in, the rooms facing the water are quieter. Checking out the second morning I was told that the room I had the first night,that was on a level that hadn't been renovated yet, still I was charged the same money for that room.

Dear Thomas R., Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced with the mattress and the check-in process. Regarding the check-in experience, our policy requires a security bond, which is a standard procedure to ensure a smooth transaction. We regret that we could not accommodate your request for a quieter room, as we strive to provide the best possible experience for our guests. Additionally, we acknowledge your concerns about the condition of the room. We continuously work on renovations, and your comments will be noted for our ongoing improvements. Thank you for bringing these matters to our attention. Regards, Mercure Melbourne Caroline Springs.

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

We were very pleased with our stay, especially as we had only booked the room that morning given the weather conditions which impacted our drive home. The Reception and Bistro staff that we encountered were very friendly and gave us great customer service. However we were not happy with customer service we received on Monday morning when we had breakfast in the Cafe. The team member who dealt with us (Tanja) could not explain clearly the number of items we would receive with the toast/English muffin option. Also we had to wait at least 15-20 minutes to receive our toast etc. and then after another 20 minutes had to go and ask Tanja when we would receive our hot drinks. Furthermore she then asked me what we had ordered as she could not remember. This lack of service spoilt our overall experience, especially as we have stayed in this hotel many times over the years and are Accor Gold Members who always stay in Accor accomodation, when possible.

Dear Peter H., Thank you for sharing your feedback regarding your recent stay at Mercure Melbourne Caroline Springs. We are delighted to hear that you were pleased with your overall experience and that our Reception and Bistro staff provided you with friendly service. However, we sincerely apologize for the shortcomings you encountered during breakfast in the Cafe. It is disappointing to learn that our team member was unable to clearly communicate the details of your order and that there were delays in receiving your food and drinks. We understand how this impacted your enjoyment of your stay, especially as a valued Accor Gold Member. Please be assured that we take such feedback seriously, as it is crucial in maintaining our service standards. We appreciate your loyalty and hope to provide a more seamless experience in the future. Thank you again for your comments, and we look forward to welcoming you back. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.5/5

Gino B. Couples - Confirmed reviews ALL

As an Accor member, we were upgraded to a superior room, which was really lovely

Dear Gino B., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the upgrade to a superior room and found your stay comfortable. We appreciate your loyalty as an Accor member. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.0/5

Nilesh G. Couples - Confirmed reviews ALL

It was nice staying at Mecure Caroline Springs. The location was great being opposite shopping centre and lots of restaurants near by. I had requested Lake view room, and had booked the room 3-4 weeks in advance so feel should have been given a lake view room, which I didnt get. 2. Couch in the room was quite old and had marks on it.

Dear Nilesh G., Thank you for your feedback regarding your stay at Mercure Melbourne Caroline Springs. We are pleased to hear that you enjoyed our prime location and the proximity to shopping and dining options. However, we regret that your request for a lake view room was not fulfilled and that the condition of the couch did not meet your expectations. We appreciate your comments and will take them into consideration for future improvements. Thank you once again for your valuable input. Regards, Mercure Melbourne Caroline Springs

Customer review rating 1.5/5

Khyra W. Couples - Confirmed reviews ALL

We were not informed of the pool / spa not being useable for our stay. We were placed in a room right next to the working being performed and yet I had booked a time ago that I would have expected lead me to not be located in a ‘last minute booking’ room next to this work. Work started at 730am and as such we couldn’t sleep, with workers taking loud phone calls swearing right outside our door. Honestly horrendous experience.

Dear Khyra w., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the pool and spa being out of service, as well as the disruptive noise from the ongoing renovations. Thank you again for your valuable feedback. Regards, Mercure Melbourne Caroline Springs

Customer review rating 3.5/5

Deidre C. Families - Confirmed reviews ALL

Stayed here a few times. Unfortunately the mattresses have been too hard but otherwise a very good place to stay when we visit family

Dear Deidre C., Thank you for your feedback regarding your recent stays. We appreciate your comments about the mattresses and will certainly take them into consideration as we continually strive to enhance our guests' comfort. We are pleased to hear you find our hotel a good place to stay while visiting family. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Allan T. Business - Confirmed reviews ALL

Staff members are very welcoming and helpful 😊

Dear Allan T., Thank you for your kind words regarding our location and staff. We are happy to hear that our team's hospitality has made a positive impact on your stay. We look forward to welcoming you back in the future. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Rosalia C. Couples - Confirmed reviews ALL

We had a great stay here. Room was very clean and comfortable. We loved standing out on the balcony to feel the evening breeze before bed.

Dear Rosalia C., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found your room clean and comfortable. It is wonderful to know that you appreciated the balcony and the evening breeze. We look forward to welcoming you back in the future. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Nikola V. Solo - Confirmed reviews ALL

Well

Dear Nikola V., Thank you for taking the time to leave your feedback. We are delighted to hear that you had a positive experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Walter S. Families - Confirmed reviews ALL

Great room and facilities, and beautiful comfortable beds. Highly recommend.

Dear Walter S., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our rooms and facilities to your satisfaction and enjoyed the comfort of our beds. We hope to welcome you back soon. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Megan B. Business - Confirmed reviews ALL

Lovely room, beautiful view and comfy bed. The resturant food was delish! Parking was easy and it was in a good location. I would happily stay again. :)

Dear Megan B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, facilities, and dining experience. It is wonderful to know that you found your room comfortable and the view beautiful. We look forward to welcoming you back in the future. Regards, Mercure Melbourne Caroline Springs

Customer review rating 3.0/5

Gerard N. Couples - Confirmed reviews ALL

We were allocated room 344. When we retired for the night at 10pm as we needed to be out early in the morning it appeared a generator or like was running somewhere very near our room. The noise was bad enough but the wall behind the bed vibrating so that the bed also vibrated was really bad. We were relocated to the second floor but didn't get to bed until 11.30. A very disappointing experience - surely they knew the noise and vibration was an issue in room 344.

Dear Gerard N., Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the disturbance you experienced due to the noise and vibrations in room 344. We strive to ensure our guests enjoy a restful environment, and it is disappointing to learn that we fell short in your case. While we cannot always predict such occurrences, your comments are essential in helping us understand our guests' experiences better. We appreciate your patience during the relocation process, and we assure you that your concerns will be taken into consideration for future improvements. Thank you once again for your feedback, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.0/5

Matthew C. Business - Confirmed reviews ALL

It was good, good sized room, liked the balcony. Major lack of power points in room was definitely an issue. Tried to use drier after a freezing swim in "heated pool" and filter on front explode off door! Hotel down stairs perfect but made so much better with the incredible staff.

Dear Matthew C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and staff made a favorable impression. Your observations regarding the power points and pool condition have been duly noted, and we will consider them for future improvements. Thank you once again for your review. We hope to welcome you back soon. Regards, Mercure Melbourne Caroline Springs

Customer review rating 5.0/5

Loketi L. Couples - Confirmed reviews ALL

Staff go the extra mile to make the stay comfortable

Dear Loketi L., Thank you for your kind words regarding our staff's efforts to enhance your stay. It is always good to hear that our team's dedication to guest comfort has made a positive impact. Regards, Mercure Melbourne Caroline Springs

Customer review rating 4.5/5

Michael W. Couples - Confirmed reviews ALL

Have mostly had very good service with some eceptions

Dear Michael W., Thank you for your feedback regarding your recent stay. We are pleased to hear that our location suited your needs well. We appreciate your comments about the service and will continue to strive for excellence. Regards, Mercure Melbourne Caroline Springs

Other web-users rate our hotel

  • 318 reviews 9.5/10 Location
  • 625 reviews 6.9/10 Room
  • 520 reviews 8.4/10 Service
  • 10 reviews 7.1/10 WiFi
  • 228 reviews 6.7/10 Cleanliness
  • 208 reviews 8/10 Food
  • 66 reviews 7.2/10 Breakfast
  • 35 reviews 9.1/10 Bar

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