Dear Erin, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear your kind comments about our team. Providing warm and friendly hospitality is something we take great pride in, and it is wonderful to know that our staff helped make your stay enjoyable. We also appreciate your feedback regarding the guest rooms. We understand the importance of ensuring that every aspect of a stay reflects the expectations of our guests. As part of our ongoing commitment to enhancing the guest experience, we are pleased to share that refurbishment plans are scheduled to commence in the near future, bringing exciting improvements to our accommodation offerings. Thank you also for sharing your concerns regarding the difference in room rates. Our room rates are dynamic and can vary based on a number of factors, including the room type booked, booking channel, package inclusions, and the date the reservation was made. We sincerely appreciate your feedback, and we hope to have the opportunity to welcome you back to the resort in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Tara, Thank you for sharing your feedback following your lovely stay with us. We are delighted to hear that you and your family had such a wonderful stay with us. Knowing that you found the resort ideal for children and that every aspect of your experience met your expectations is incredibly rewarding. Your kind comments about our team mean greatly appreciated. We are especially pleased that the warm welcome from our concierge team, the attentive service at check-in, the flexibility of our restaurant staff, and the friendly hospitality at the café all contributed to making your stay memorable. We will be sure to share your praise with the entire team, who will be thrilled to know they made such a positive impression. Thank you also for highlighting the cleanliness, accommodation, breakfast, and overall value of your stay. Creating memorable family experiences is at the heart of what we do, and it is wonderful to know we succeeded in making your time with us so enjoyable. We truly appreciate your recommendation and are excited to hear that you plan to return with your extended family and even more children in tow. We look forward to welcoming you all back for another memorable getaway soon! Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Viviene, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your dinner at Sublime Lounge, our High Tea experience, and a relaxing visit to the spa. It is especially pleasing to know that our friendly team helped make your stay memorable and that you found your room amenities, towels, and overall comfort to be of such a high standard. We also appreciate your feedback regarding the pillows. We understand how important a comfortable night's sleep is, and we will share your comments with our housekeeping team as we continually review our bedding options to enhance guest comfort. We are thrilled that you had a relaxing few days with us, and we look forward to welcoming you back to the Fairmont Resort for another enjoyable stay soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Dane, Thank you for your feedback regarding your stay at Fairmont Resort Blue Mountains. We are pleased to hear that you had a positive overall experience, yet we acknowledge your concerns about the maintenance issues you encountered during your visit. It is our priority to maintain a comfortable environment for our guests, and your observations will be taken into consideration as we review our maintenance protocols. Additionally, we understand that parking and luggage assistance can be vital aspects of the guest experience, and we are always looking for ways to enhance this service. Your insights are invaluable in helping us improve the overall experience for our guests. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Melissa, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, staff, and food. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Rebecca, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed your time at the resort and appreciated the wide range of activities available for children. Creating memorable family experiences is something we are passionate about, so it is wonderful to know that our facilities and amenities contributed positively to your stay. We are especially pleased to hear your kind comments about our team. Your recognition of our friendly and professional staff, particularly our Concierge team, is greatly appreciated. We will be sure to share your feedback with them, as they take great pride in helping guests make the most of their time in the Blue Mountains. Thank you also for your comments regarding the guest rooms. We are pleased that you found the room clean and are excited to share that refurbishment plans are scheduled to commence in the near future as part of our ongoing commitment to enhancing the guest experience. We look forward to introducing these improvements while maintaining the unique charm and family-friendly atmosphere that our guests enjoy. Thank you again for choosing Fairmont Resort Blue Mountains. We truly appreciate your feedback and look forward to welcoming you and your family back for another memorable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Bianca, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed your visit and made the most of the wide range of activities available throughout the resort. It is wonderful to know that the ice skating rink, Rainbow Slide, train displays, arcade, pool, and motorboats were highlights for your children. Creating memorable family experiences is at the heart of what we do, so it is especially rewarding to receive feedback such as yours. We are also pleased to hear that you found our team friendly and enjoyed the variety of facilities available across the resort. It is great to know that the room provided a comfortable stay overall. Thank you for sharing your observations regarding the bathroom facilities. We appreciate your comments regarding the amenities in the guest room. We strive to create a safe and comfortable environment for all our guests, and we understand the importance of functional and practical amenities, particularly for families travelling with children. Your feedback helps us better understand the guest experience, and we will ensure that your observations are considered as we continue to enhance our facilities and overall guest experience. Please be assured that your comments have been shared with the relevant teams for review. We are thrilled that you returned after a number of years and were excited to hear about the improvements taking place across the resort. We remain committed to continuously enhancing our facilities while maintaining the warm, family-friendly atmosphere that so many guests enjoy. Thank you again for your feedback. We look forward to welcoming you and your family back in the future for another enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Ethel, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our beautiful location and amenities. We take note of your comments about the room's condition and appreciate your insights, as they help us enhance our guest experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Glen A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with your in-room dining experience and the air conditioning. Ensuring that our guests have an enjoyable and comfortable stay is our priority, and I regret that we fell short in these areas during your visit. Your comments will be reviewed with our culinary and maintenance teams to enhance our services. Warm Regards, Michelle

Dear Nicole, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our amenities and the overall ambience, as well as the assistance provided by our staff. We hope to welcome you back for another memorable experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Kerry, Thank you for sharing your experience with us. We are delighted to hear that you found our scenery beautiful and enjoyed a relaxing stay. We appreciate your understanding of our family-friendly environment. Please know that we strive to ensure all guests have a pleasant experience, and we value your feedback regarding noise levels. Your comments will be taken into consideration as we continue to enhance our offerings. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Jason, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the beautiful views from your balcony, our breakfast offering, and the friendly service provided by our team. It is especially rewarding to know that our team, level of cleanliness, arrival experience, and departure experience all contributed positively to your stay. We recognise that every aspect of a stay contributes to the overall guest experience, and we appreciate you sharing your thoughts regarding the room and perceived value. Your feedback is important to us and helps guide our ongoing efforts to enhance the experience we provide for our guests. As part of our commitment to continually improving the resort, we are pleased to share that refurbishment plans are scheduled to commence in the near future. We are excited about the enhancements ahead and look forward to further elevating the guest experience while preserving the unique character of the property. Thank you again for your valuable feedback. We genuinely appreciate your support and hope to have the opportunity to welcome you back for an even more memorable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Paul F., Thank you for your kind words regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that you enjoyed our location, views, staff, and facilities. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Warm Regards, Michelle Taylor General Manager

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our wonderful location and found your stay comfortable. It is also pleasing to know that you had a positive arrival and departure experience and that our Reception and Concierge teams made a favourable impression with their helpful and professional service. Thank you also for sharing your feedback regarding your guest room. While we are pleased that you found your accommodation comfortable overall, we appreciate your comments regarding the carpet and bathroom facilities. Guest feedback such as yours is invaluable in helping us identify opportunities to further enhance the experience we provide. As part of our ongoing commitment to improving the resort, we are pleased to share that refurbishment plans are scheduled to commence in the near future. We look forward to introducing these improvements while continuing to provide the warm hospitality and unique mountain experience our guests enjoy. Thank you again for choosing Fairmont Resort Blue Mountains. We sincerely appreciate your feedback and hope to welcome you back again soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Julie, Thank you for taking the time to share your feedback following your recent stay with us. We were delighted to welcome you to Fairmont Resort Blue Mountains and are pleased to hear that you enjoyed our beautiful location, along with the service provided by our team during your stay. We appreciate your honest feedback regarding the resort, accommodation, dining experience, and overall value. We recognise that every stay is an opportunity to create lasting memories, and we appreciate you sharing your experience with us. While we are delighted that you chose to stay with us, we are sorry that some aspects of your visit did not leave you with the exceptional impression we would have hoped for. Thank you for sharing your comments regarding the presentation of the guest rooms and resort facilities. Guest feedback such as yours is truly valuable, and we are pleased to share that refurbishment plans are scheduled to commence in the near future as part of our ongoing commitment to enhancing the guest experience. We are excited about the improvements ahead and look forward to continuing to evolve the resort while maintaining the warmth and character that have made it a special destination for so many guests over the years. We also appreciate your thoughts regarding onsite parking and dining. Your feedback helps us better understand our guests' experiences and identify opportunities to further enhance our offerings. Thank you once again for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back in the future for a more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Elaine, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our staff friendly and enjoyed the iced mocha in the morning. Your comments regarding the dining experience at Sublime and the breakfast buffet are invaluable to us. We continuously strive to enhance our culinary offerings, and your insights will assist us in this effort. We appreciate your suggestion for more variety and will take it into consideration. We are pleased that you enjoyed your overall stay and look forward to welcoming you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Hi, Thank you for your feedback, the Hotel is about to undergo a full refurbishment. All our carpets will be replaced with wooden floors. I am sorry we let you down our refurb should be completed in 8 months. If I can assist you further please let me know.

Dear K, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our location. We understand that noise levels and member recognition are important aspects of your experience, and we take your insights seriously as we continuously strive to enhance our guests' stays. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains