Dear Mr. Guilherme, We are pleased to know that our location and the service provided by our staff were positive aspects of your stay. However, we deeply regret the issues you experienced regarding the cleanliness and organization of your room. The conditions reported, such as unpleasant odor, missing bed linens, an unmade bed, and cleanliness issues, are completely below the standards we strive to provide to our guests. Please accept our sincere apologies for the inconvenience and negative impression caused. Your feedback has already been shared with the responsible teams for immediate reinforcement of our cleaning, inspection, and room release procedures, in order to prevent situations like this from happening again. Thank you for sharing your feedback with us, as it is essential in helping us identify opportunities to improve our services. Sincerely, Loyslene Santos Guest Experience Ibis Barra da Tijuca

Dear Ms. Natasha, Thank you for your feedback about our hotel. We hope to welcome you back soon. Sincerely, Loyslene Santos Guest Experience Ibis Barra da Tijuca

Dear Mr. Rodney, Thank you very much for your kind feedback. We are delighted to know that you had such a pleasant experience with us. Our team truly appreciates your recognition and positive comments. It will be a pleasure to welcome you back again soon for another enjoyable stay. Sincerely, Loyslene Santos Guest Experience Ibis Rio de Janeiro Barra da Tijuca

Estimado Sr. Alejandro: Gracias por su reseña positiva. Esperamos darle la bienvenida nuevamente pronto. Atentamente, Loyslene Santos Experiencia del Huésped Ibis Barra da Tijuca

Prezado, Sr. Guilherme, Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que teve uma experiência tão agradável conosco. Esperamos recebê-lo novamente em breve. Atenciosamente, Loyslene Santos Guest Experience Ibis Barra da Tijuca

Prezado, Sr. Marcelo, Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que teve uma experiência tão agradável conosco. Esperamos recebê-lo novamente em breve. Atenciosamente, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Dear Mr. Igor, Thank you so much for your positive feedback. It's gratifying to know you had such a pleasant experience with us. We hope to welcome you back soon. Sincerely, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Prezado, Sr. Celio, Agradecemos por sua avaliação sobre o nosso hotel. Esperamos recebê-lo novamente em breve. Atenciosamente, Loysleni S. Guest Experience Ibis Barra da Tijuca

Dear Mr. Aaron, We sincerely regret the negative experience you reported and the inconvenience caused during your stay. We would especially like to apologize for the incident that occurred during the night. We understand how situations like this can affect rest and comfort, and, given the circumstances, our team acted promptly by offering a room change as an immediate solution. We are sorry that the new room did not meet your expectations regarding acoustic comfort. Your comments are very important and will be taken into consideration for improvements in our facilities. Regarding the charge mentioned, we would like to clarify that we follow the hotel's daily rate policy, in which the stay is charged per night used. As the room remained occupied during the night, the corresponding nightly charge applies. Nevertheless, we understand your dissatisfaction and regret that this situation further impacted your experience. We appreciate your feedback, as it is essential for us to continuously improve our services and prevent similar situations in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Kind regards, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Dear Ms. Fernanda, We sincerely regret that your experience did not meet your expectations, and we apologize for all the inconvenience you experienced during your stay. Regarding the online pre-check-in, we would like to clarify that, in some cases, the process may be completed with incomplete or inconsistent information, making it necessary for our team to confirm or complete the details in person upon arrival, ensuring security and the proper completion of the registration. Regarding the Accor loyalty program, we would like to emphasize that membership is optional, and it is very important for guests to let us know if they are not interested or if they already have an active account, so that our team can respect their preference and avoid any inconsistencies in the process. We apologize for the discomfort caused in this situation. As for the cleanliness and odor in the room, we deeply regret it. This is not the experience we aim to provide, and it does not reflect our standards. We highly value hygiene and the comfort of our guests, and we take your observations very seriously. Regarding the requested drink, we recognize that there was a failure in the service and in the follow-up of your order. Your feedback is extremely important and will be used to reinforce our standards of service, maintenance, and cleanliness, in order to prevent situations like this from happening again. We hope to have the opportunity to welcome you again and provide you with a much more positive experience. Sincerely, Loyslene Santos Guest Experience Ibis Barra da Tijuca

Prezada, Sra. Denise, Agradecemos por compartilhar sua experiência conosco. Lamentamos pelo o ocorrido com a toalha. Agradecemos seu comentário, pois ele nos ajuda a identificar falhas e investir em melhorias em nossos serviços. Esperamos recebê-la novamente em breve. Atenciosamente, Loyslene Santos Guest Experience Ibis Barra da Tijuca RJ

Estimado Sr. Gustavo: Gracias por sus comentarios sobre nuestro hotel. Esperamos darle la bienvenida pronto. Atentamente, Loysleni Santos Experiencia del huésped Ibis Barra da Tijuca

Dear Mr. Hans O., Thank you for sharing your experience with us. We sincerely apologize for the inconveniences reported and for not having provided a more comfortable stay. Regarding the in-room wine cooler, we would like to clarify that the equipment is designed only to maintain beverages chilled and does not have the same functionality as a conventional refrigerator. In any case, whenever there is any need or discomfort, our team remains at your disposal to assess and provide an immediate solution. Concerning the waiting time at check-in, the reception phone, and the wet floor issue, we apologize for what happened. Your comments have been forwarded to the responsible teams for review and adjustments, as this is not the service standard we aim to deliver. We appreciate your feedback, as it is essential for the continuous improvement of our processes. We hope to have the opportunity to welcome you again and provide a more satisfactory experience. Kind regards, Loyslene Santos Guest Experience Ibis Barra da Tijuca RJ

Estimado Sr. Josué: Gracias por su reseña de nuestro hotel. Esperamos darle la bienvenida de nuevo pronto. Atentamente, Loysleni Santos Experiencia del huésped Ibis Barra da Tijuca

Dear Mr. Martin, Thank you for your feedback about our hotel. We are very pleased to know that you enjoyed our breakfast. We hope to welcome you again soon. Sincerely, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Estimado Sr. Johan: Gracias por sus comentarios sobre nuestro hotel. Nos complace saber que el servicio de nuestro equipo fue un aspecto positivo de su experiencia. Esperamos darle la bienvenida pronto. Atentamente, Loysleni Santos Experiencia del huésped Ibis Barra da Tijuca

Prezado, Sr. Marcos, Agradecemos por sua avaliação sobre o nosso hotel. O dia começa melhor quando conseguimos oferecer um bom café e receber bons elogios como o seu. Obrigada por sua avaliação. Esperamos recebê-lo novamente em breve. Atenciosamente, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Prezado, Sr. Allan, Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que teve uma experiência tão agradável conosco. Ficamos muito contentes em saber que tenha apreciado o atendimento d. nossa equipe. Esperamos recebê-lo novamente em breve. Atenciosamente, Loysleni Santos Guest Experience Ibis Barra da Tijuca

Dear Ms. Johanna, Thank you for sharing your experience with us. Although we wish it had been better. We regret to hear that our team's service did not meet your expectations. We would like to reiterate that our goal is always to offer attentive and high-quality service, and your feedback is essential for us to identify areas for improvement. We hope to welcome you back and provide a more satisfactory experience. Sincerely, Loysleni Santos Guest Experience Ibis Barra da Tijuca RJ