ibis Rio de Janeiro Barra da Tijuca 3 stars

Customer review rating (ALL Rating) 4.1/5 2,292 reviews

Best price
guarantee
ibis Rio de Janeiro Barra da Tijuca - Image 1
ibis Rio de Janeiro Barra da Tijuca - Image 2
ibis Rio de Janeiro Barra da Tijuca - Image 3
ibis Rio de Janeiro Barra da Tijuca - Image 4
AVENIDA DO PEPÊ, 56, BARRA DA TIJUCA, 20.620-061 RIO DE JANEIRO, Brazil

Description

ALLSAFE approved hotel

Hotel extras

  • The hotel is a 1-hour drive away from Santos Dumont Airport

  • A 50-minute drive from Novo Rio Bus Station

  • 25 minutes from Jacarepaguá Airport

  • Free WIFI

  • Located just a few meters from Barra da Tijuca Beach

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Rio de Janeiro Barra da Tijuca

AVENIDA DO PEPÊ, 56, BARRA DA TIJUCA
20.620-061 RIO DE JANEIRO
Brazil

GPS:-23.014282, -43.297264

Telephone
Fax +55 21 3721-7501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Restaurante Sambá

Complete buffet-style breakfast from 6:30-10am on week days, and from 6:30-11am on weekends. From 12-10pm, menu options of local cuisine dishes are available every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,292 reviews

TripAdvisor Rating  4.0/5  1,376 reviews

Certificate of excellence 2023

Well located, but staff needs better training.

Customer review rating 1.5/5

Cr Families - Confirmed reviews ALL

Had problems with the front desk waking me up in the middle of the night to solve something that it was already well organized (previously).

Dear Mr. Carlos, Thank you for taking the time to share your feedback. Although we would like your experience to have been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, and we are sorry that this happened. We hope to welcome you in the next opportunity. Yours sincerely, Maria Rangel Guest Experience Ibis Barra da Tijuca - RJ

Location is Good, organization is bad

Customer review rating 2.5/5

Josel Families - Confirmed reviews ALL

Hotel very well located but general services are fairly poor. Long lines on front desk all the time, cleanliness it is not in a good standard. Staff are very friendly Special mention to Adriano on Parking Service and LouisLane on Front Desk, great service.

Dear, Mr. José We are sorry about your experience with the services we provide. We assure you that this is not the type of service we work to provide to our guests. We thank you for your feedback, as through it, we will work on improvements to better serve our guests. We would like to welcome you back to our hotel. Yours sincerely, Maria Rangel Guest Experience Ibis Barra da Tijuca - RJ

Boa estadia

Customer review rating 5.0/5

André Families - Confirmed reviews ALL

Hotel excepcional.

Prezado, Sr. André. É sempre um grande prazer receber hospedes como o senhor em nosso hotel. :) Agradecemos pelo otimo feedback e esperamos sua proxima vinda ao hotel! Atenciosamente, Maria Rangel Guest Experience Ibis Barra da Tijuca - RJ

Well Located, but not stay.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Service restaurant and reception service by phone is very bad. Time out in calls. Bedrooms not have a basics condictions, for example shampoo and floor dirty. in check-in the time is greater 40 minutes. I don't back again. I have to send an email collecting the invoice. Thank´s.

Dear, Mr. Cledson. Thank you for taking the time to review us. Although we wish your experience had been better, we assure you that we will use your review to work on improvements. We provide shampoo at our reception, if the guest requests more and we have daily cleaning of our apartments, our team is sorry for your experience in our hotel, this is not the type of service that we seek to offer our guests on a daily basis. Yours sincerely, Maria Rangel Guest Experience Ibis Barra da Tijuca - RJ

Poor rest

Customer review rating 2.0/5

Ines R. H. Business - Confirmed reviews ALL

Next door guests very loud, slammed doors late at night, fought and were annoying till dawn. Didn´t get the rest I needed. Secondly, I am an Accor member, but since I travelled on business and by the company´s policy I had to book through the company´s travel agency and to my surprise, I couldn´t get my reward points. I chose IBIS Barra because I had stayed there in other occasions, the service has always been good and because I wanted to get my Accor reward points. I find it absurd not getting them once I had to follow my company policy by booking at the designated travel agency (CWT). This doesn't happen with the airline companies, for example, where I can always get my fidelity points no matter the way I make the reservation. Disappointed with Ibis and Accor rewards program. Last but not least, when I tried to pay they said it was already paid, which does not proceed. The attendant said it was going to be charged on my business card. I wasn't able to get my receipt and I'm still waiting it from you on my email. I look forward to hearing from you on this matter.

Dear Ms. Ines, Thank you for taking the time to share your feedback. Although we would like your experience to have been better, with feedback like this we can learn and improve the quality of our service. We always value the well-being of our guests, so we always instruct them to let us know about their dissatisfactions while they are still staying, so that our employees can find immediate solutions, such as, for example, calling the apartment and reporting excessive noise. Every day we work to ensure that our guests are well taken care of from the beginning to the end of their stay with us, so we will now be sending the invoice for your stay via email as requested and we will be manually entering your score. I checked in our system, and your daily rate has indeed been paid, I will leave my email so if there are any future questions, you can contact us. Yours sincerely, Maria Rangel Guest Experience Hotel Ibis Barra da Tijuca

In partnership with TripAdvisor

Other web-users rate our hotel

  • 767 reviews 9.1/10 Location
  • 1,187 reviews 4.9/10 Room
  • 1,195 reviews 6.2/10 Service
  • 73 reviews 2.8/10 WiFi
  • 680 reviews 7.1/10 Breakfast
  • 634 reviews 4.1/10 Cleanliness
  • 361 reviews 3.5/10 Value
  • 28 reviews 2.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio De Janeiro

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.