Mercure Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.3/5 1,334 reviews

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Mercure Rio de Janeiro Barra da Tijuca - Image 1
Mercure Rio de Janeiro Barra da Tijuca - Image 2
Mercure Rio de Janeiro Barra da Tijuca - Image 3
Mercure Rio de Janeiro Barra da Tijuca - Image 4
Avenida do Pepê, 56, Barra da Tijuca, 2062060 Rio de Janeiro, Brazil

Description

Hotel extras

  • Restaurante Sambá is open to the public for tasty breakfasts and drinks!

  • Rooms have views of the Breakwater and the imposing Pedra da Gávea.

  • Prime location: just a few minutes from Jardim Oceânico subway in Barra.

  • Nilton Santos Stadium 26.6 km Maracanã Stadium 18.9 km São Januário Stadium 25.5 km

  • Pet-friendly hotel! Bring your four-legged companion with you (for a fee).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Oceanfront superior privilege room with 1 double bed.

Photo out of - Oceanfront superior privilege room with 1 double bed.

Oceanfront room with 1 double bed, WiFi, safe, coffee and tea making facilities, plus bathroom with shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Comfortable and modern room for up to two guests, with two single beds, air conditioning, minibar, WiFi, TV, and private bathroom with hairdryer.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Please note: rooms with sea views may have one of the following: ''front + side view'', ''front view'' or ''side view''. Amenities include air conditioning, minibar, WiFi, hairdryer, and TV.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege room with one double bed, sea-view balcony, workspace, 32" TV, air conditioning, safe, minibar, Nespresso machine, hairdryer, and WiFi. For up to 2 adults.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A combination of modern décor and comfort! Standard room with one double bed and one sofa bed for children up to 12, plus work desk, TV, air conditioning, safe, minibar, WiFi, and private bathroom.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Rio de Janeiro Barra da Tijuca

Avenida do Pepê, 56, Barra da Tijuca
2062060 Rio de Janeiro
Brazil

GPS:-23.01351, -43.29813

Telephone
Fax +55 21 2153-1201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 136 rooms
  • 4 rooms for people with reduced mobility
  • 136 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Indoor playground for children

Well-being

Fitness by Mercure

  • On site
  • On site
  • Indoor parking
  • Private
  • 110 parking spaces
  • Parking opened 24/7

  • Parking pricing: 65 BRL 65 BRL Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Sambá

Photo out of - Sambá

Enjoy delicious moments at the restaurant, with tasty dishes and select ingredients, for convenience and quality. A gastronomic experience to complement your stay with full flavor and in total comfort.

Cooking style
Regional
Capacity
108
Accessibility
Accessible service
Avenida do Pepê, 56, Barra da Tijuca, 2062060 Rio De Janeiro, Brazil
Telephone +55 21 2153-1200
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Enjoy delicious moments at the restaurant, with tasty dishes and select ingredients, for convenience and quality. A gastronomic experience to complement your stay with full flavor and in total comfort.

The hotel bar is a modern and welcoming area to relax and celebrate good times, including classic cocktails, cold beers, and special options to turn your day into a unique experience.

Spa service in partnership with FALDELA CLINICA & SPA. Check prices and book appointments at the hotel or on whatsapp (21) 99015-2163. Massages and lymphatic drainage. Exclusive bride packages available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,334 reviews

Customer review rating 5.0/5

Jose M. D. J. P. S. Couples - Confirmed reviews ALL

Dear Mr. Jose M., We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. We look forward to welcoming you back soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.5/5

Xinyao W. Business - Confirmed reviews ALL

Dear Mr. Xinyao W., Thank you for sharing your experience; we are delighted to hear that it was a positive one. We look forward to welcoming you back soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.0/5

Marcelo I. C. Business - Confirmed reviews ALL

Dear Mr. Marcelo, Thank you for sharing your experience with us. We are pleased to know that the service provided by our team was a positive aspect of your stay. We sincerely apologize that the condition of the room did not meet your expectations, especially regarding the inconveniences mentioned in the bathroom. We understand that these details are essential to ensuring a comfortable and pleasant stay. Please rest assured that your comments regarding the maintenance and modernization of our rooms will be duly taken into consideration and shared with the relevant departments, so that we can assess the points mentioned and work towards improvements. We hope to have the opportunity to welcome you back and provide you with an even more satisfactory experience. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.0/5

Jose A. P. C. Families - Confirmed reviews ALL

Dear Mr. Jose, Thank you for sharing your experience with us. We are sorry that the service provided by our team did not meet your expectations. We would like to emphasize that our goal is always to provide attentive and high-quality service, and your feedback is essential for us to identify areas for improvement. Please rest assured that your comments have already been forwarded to our management team so that situations like this can be avoided in the future. We hope to have the opportunity to welcome you back soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Mr. Leeroy, Thank you sincerely for your positive feedback. It is truly gratifying to know that you had such a pleasant experience with us. We sincerely apologize for what happened with the cancellation of your reservation. Your feedback is very important to us, as it helps reinforce our priorities and allows us to continuously improve our services. Our team greatly appreciates your kind recognition. It is wonderful to know that our service was one of the highlights of your stay. We look forward to welcoming you back soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Dear Mr. Jose M., We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. We look forward to welcoming you back soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.5/5

Xinyao W. Business - Confirmed reviews ALL

good experience

Dear Mr. Xinyao W., Thank you for sharing your experience; we are delighted to hear that it was a positive one. We look forward to welcoming you back soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.0/5

Marcelo I. C. Business - Confirmed reviews ALL

I wish the rooms would be updated and better maintained, that would make the hotel perfect.

Dear Mr. Marcelo, Thank you for sharing your experience with us. We are pleased to know that the service provided by our team was a positive aspect of your stay. We sincerely apologize that the condition of the room did not meet your expectations, especially regarding the inconveniences mentioned in the bathroom. We understand that these details are essential to ensuring a comfortable and pleasant stay. Please rest assured that your comments regarding the maintenance and modernization of our rooms will be duly taken into consideration and shared with the relevant departments, so that we can assess the points mentioned and work towards improvements. We hope to have the opportunity to welcome you back and provide you with an even more satisfactory experience. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.0/5

Jose A. P. C. Families - Confirmed reviews ALL

short, confortable, a little rough check in late at night.

Dear Mr. Jose, Thank you for sharing your experience with us. We are sorry that the service provided by our team did not meet your expectations. We would like to emphasize that our goal is always to provide attentive and high-quality service, and your feedback is essential for us to identify areas for improvement. Please rest assured that your comments have already been forwarded to our management team so that situations like this can be avoided in the future. We hope to have the opportunity to welcome you back soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great Stay!Great Staff! A very quite and comfortable stay. Comfortable bed. I enjoyed my shower sessions. My bathroom was very relaxing. Definitely coming back!

Dear Mr. Leeroy, Thank you sincerely for your positive feedback. It is truly gratifying to know that you had such a pleasant experience with us. We sincerely apologize for what happened with the cancellation of your reservation. Your feedback is very important to us, as it helps reinforce our priorities and allows us to continuously improve our services. Our team greatly appreciates your kind recognition. It is wonderful to know that our service was one of the highlights of your stay. We look forward to welcoming you back soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything was well.amd to the point i liked on how staff wer teaching me Portuguese

Dear Mr. Bongani Runya, Thank you for sharing your experience with us. We are delighted to hear that our team was a highlight of your stay. We look forward to welcoming you back soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good breakfast

Prezado, Sr. Tadeu, Agradecemos por sua avaliação. Ficamos muito contentes em saber que tenha apreciado nosso café da manhã. Esperamos recebê-lo novamente em breve. Atenciosamente, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 3.5/5

Claudio G. D. M. Business - Confirmed reviews ALL

ok

Customer review rating 4.5/5

Gary S. Business - Confirmed reviews ALL

The hotel isn't glamorous but it's absolutely fine and everything works. Breakfasts are very good, bar is good, but the position is excellent

Dear Mr. Gary S., We sincerely appreciate your positive feedback. It is truly rewarding to know that you had such a pleasant experience with us. It is always a pleasure to start the day with a breakfast that creates such wonderful memories. We look forward to welcoming you again soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 3.0/5

Raphael P. Business - Confirmed reviews ALL

was nice - breakfast was pretty good - bed wasnt that comfortable though

Dear Mr. Raphael, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the room comfort and our breakfast service. However, we sincerely regret your experience regarding the bed comfort and especially the bed linens used during your stay. We completely understand how uncomfortable it must have been to have sheets that were not properly fitted to the mattress, causing them to come loose throughout the night. Please know that this does not reflect the standard of care and comfort we strive to provide to our guests. Your feedback will be shared with the responsible team so we can reinforce our procedures and ensure greater attention during room preparation. Thank you once again for your valuable feedback, as it is essential for us to continuously improve our services. We truly hope to have the opportunity to welcome you back on a future visit and provide you with an even better experience. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Rodrigo L. Business - Confirmed reviews ALL

Everything was very well, comfortable and clean, for example. Very good breakfast. A point to be improved is the gym room.

Dear Mr. Rodrigo, Thank you for sharing your experience with us. We are very pleased to know that you enjoyed the comfort, cleanliness of our accommodations, and our breakfast. Comments like yours are extremely important to our entire team. We also appreciate your observation regarding the gym area. Your feedback will be taken into consideration in our internal evaluations, as we are always seeking improvements to provide increasingly complete experiences for our guests. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 2.5/5

Angelo R. P. Business - Confirmed reviews ALL

Loud air conditioning Limited breakfast

Dear Mr. Angelo, Thank you for sharing your feedback, and we are sorry that your experience did not fully meet your expectations. We sincerely regret the points mentioned. We would like to emphasize the importance of providing a little more detail about the situations that caused your dissatisfaction, so that we can better understand what happened and take more effective action. We are always available to listen to suggestions, clarify any concerns, and seek the best possible solution, always focusing on the satisfaction and well-being of our guests. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Michael A. T. Friends - Confirmed reviews ALL

Great hotel. Fantastic location by the beach. Although there was a Lanauge barrier the staff where very friendly and helpful.

Dear Mr. Michael, We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. Our team thanks you for your recognition. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 3.5/5

Marcelo I. C. Business - Confirmed reviews ALL

This is my favorite hotel in Rio, and I have neem staying there for more than 5 years. However, the rooms are starting to show their age: peeling wall papers, mildew in the shower, bedding with stains. The staff is fantastic, the services excellent, the location perfect: but they need to maintain the rooms, especially considering their rates.

Dear Mr. Marcelo, We sincerely thank you for your trust and for choosing us as your favorite hotel in Rio over the past several years. It is very rewarding to know that our team, our services, and our location continue to be positive highlights of your experience. At the same time, we sincerely regret that the condition of your room did not meet your expectations during this stay. Issues such as peeling wallpaper, signs of mold in the shower, and stained bed linen truly do not reflect the quality standard we strive to provide. Your comment is extremely important to us and will be carefully shared with the responsible teams so that we can reinforce the necessary maintenance and ensure greater comfort and quality in our accommodations. We appreciate your honest feedback and, above all, your loyalty and trust in our work. We hope to continue having the opportunity to welcome you and provide increasingly better experiences. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Paulo J. F. G. Solo - Confirmed reviews ALL

Excellent staying but would need some more employees during the breakfast.

Dear Mr. Paulo, Thank you for your feedback. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Christopher W. Solo - Confirmed reviews ALL

Excellent… just upgrade the mattress and pillows please.

Dear Mr. Christopher, Thank you very much for your review and for sharing your experience with us. We are happy to know that your stay was excellent. We also appreciate your comment regarding the mattress and pillows. Your feedback is very important and will be forwarded to our team for evaluation and improvements, always striving to provide more comfort and satisfaction to our guests. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 5.0/5

Flavio P. M. N. Couples - Confirmed reviews ALL

The best experience with Accor ever. Specially talking about Supervisor Everton and Receptionist Thamires, because their customer service was excellent by helping us to get the best room for our stay after having some problems with the reservation.

Dear Mr. Flavio, We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. Thank you for your kind words and for recognizing the service provided by our staff. It is always rewarding to know that our efforts to offer a welcoming and attentive service are noticed by our guests. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 3.5/5

Jessica O. P. Friends - Confirmed reviews ALL

Service at the desk was fair. A good amount of employee employees spoke English in Spanish and we were able to help us. I did a load of laundry. It was not brought up to my room. I was told to come downstairs to pick it up and it was a lot of laundry would’ve appreciated a delivery. the shower had fruit flies coming up the drain that would only stay out of the room with the air very cold and the bathroom doors open using the shower twice a day to drain them out. The beds are a little bit uncomfortable. My shoulders and neck were hurting, but the linens were clean room service was prompt. Phones the phones in the room did not always work to call the desk. Breakfast did not have a lot of variety, but it was good most of the time

Dear Ms. Jessica, Thank you for taking the time to share your experience with us. We are pleased to hear that our front desk team was able to assist you during your stay and that communication in different languages helped make your experience more comfortable. We also appreciate your positive comments regarding our room service and breakfast. However, we sincerely regret the inconvenience you experienced with our laundry service. Delivering laundered items directly to the guest room is part of the service standard we strive to provide, and we apologize for this oversight. Please rest assured that your feedback will be shared with the responsible team so that situations like this can be prevented in the future. Regarding the presence of flies in the bathroom, we sincerely apologize for the discomfort caused. We would like to emphasize that we carry out regular pest control treatments throughout all areas of the hotel. In situations like this, it is very important that our team is informed during the stay so that we can take immediate action, including a thorough inspection, additional sanitation measures, and, if necessary, a room change to ensure our guests' comfort. We also appreciate your comments regarding the comfort of the beds and the functionality of the room telephones. Feedback such as yours is invaluable in helping us review our processes and continuously improve our services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 4.5/5

Erik M. Friends - Confirmed reviews ALL

It was great. Great location in front of the beach. Front desk staff was extremely nice and professional as well as the service staff in the breakfast area.

Dear Mr. Erik M., Thank you very much for sharing your experience with us. We are delighted to know that you had a wonderful stay. Receiving recognition from our guests regarding the service provided by our team is especially rewarding. Your compliments will be shared with all our staff, as they serve as great motivation for us to continue delivering warm hospitality and high-quality service. We look forward to welcoming you back soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca RJ

Customer review rating 3.5/5

Lizbeth E. Friends - Confirmed reviews ALL

Overall I had a good stay. The room: spacious and very cold, but the beds were uncomfortable. The shower is only a rain shower so don’t try to save your hair from being wet. I had to go downstairs and wait in long lines about 6 times because my key would randomly stop working. House keeping: amazing service they kept our room clean and gave us fresh towels daily. Room service food: I found ordering it at the bar was easier because dialing out was nearly impossible. Food came quickly, fresh and delicious. Restaurant: breakfast was always good and a lot of options. Dinner was a disaster. I was not allowed to order from the kids menu even when I offered to order 2 meals. I ordered a well done steak with no blood. Even showed the waiter on Google Translate. I was brought a rare steak in a pool of blood. I was told they can’t make this steak well done. So I went across the street to Tia Augusta and got good food. Location: quiet and very safe neighborhood. Good escape from the overcrowded ipanema and other popular spots. Only a 30 minute uber ride to anywhere. The beach was footsteps away. Tia Augusta is right across the street and they kept me fed well and very affordable. Spa: phenomenal. Great prices and the massage was fantastic.

Other web-users rate our hotel

  • 385 reviews 9.4/10 Location
  • 629 reviews 6.4/10 Room
  • 651 reviews 6.7/10 Service
  • 23 reviews 4.3/10 WiFi
  • 382 reviews 7.9/10 Breakfast
  • 314 reviews 4.4/10 Cleanliness
  • 137 reviews 4.9/10 Food
  • 47 reviews 1.2/10 Pool

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