Mercure Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.3/5 1,450 reviews

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Mercure Rio de Janeiro Barra da Tijuca - Image 1
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Avenida do Pepê, 56, Barra da Tijuca, 2062060 Rio de Janeiro, Brazil

Description

Hotel extras

  • Restaurante Sambá is open to the public for tasty breakfasts and drinks!

  • Rooms have views of the Breakwater and the imposing Pedra da Gávea.

  • Prime location: just a few minutes from Jardim Oceânico subway in Barra.

  • Stadiums - Nilton Santos: 23.5 km, Maracanã: 18.9 km, São Januário: 23.5 km

  • Pet-friendly hotel! Bring your four-legged companion with you (for a fee).

Our accommodation(s)

Hotel location

Mercure Rio de Janeiro Barra da Tijuca

Avenida do Pepê, 56, Barra da Tijuca
2062060 Rio de Janeiro
Brazil

GPS:-23.01351, -43.29813

Telephone
Fax +55 21 2153-1201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Sambá

Enjoy delicious moments at the restaurant, with tasty dishes and select ingredients, for convenience and quality. A gastronomic experience to complement your stay with full flavor and in total comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,450 reviews

Customer review rating 4.5/5

Gary S. Business - Confirmed reviews ALL

The hotel isn't glamorous but it's absolutely fine and everything works. Breakfasts are very good, bar is good, but the position is excellent

Dear Mr. Gary S., We sincerely appreciate your positive feedback. It is truly rewarding to know that you had such a pleasant experience with us. It is always a pleasure to start the day with a breakfast that creates such wonderful memories. We look forward to welcoming you again soon. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 3.0/5

Raphael P. Business - Confirmed reviews ALL

was nice - breakfast was pretty good - bed wasnt that comfortable though

Dear Mr. Raphael, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the room comfort and our breakfast service. However, we sincerely regret your experience regarding the bed comfort and especially the bed linens used during your stay. We completely understand how uncomfortable it must have been to have sheets that were not properly fitted to the mattress, causing them to come loose throughout the night. Please know that this does not reflect the standard of care and comfort we strive to provide to our guests. Your feedback will be shared with the responsible team so we can reinforce our procedures and ensure greater attention during room preparation. Thank you once again for your valuable feedback, as it is essential for us to continuously improve our services. We truly hope to have the opportunity to welcome you back on a future visit and provide you with an even better experience. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Rodrigo L. Business - Confirmed reviews ALL

Everything was very well, comfortable and clean, for example. Very good breakfast. A point to be improved is the gym room.

Dear Mr. Rodrigo, Thank you for sharing your experience with us. We are very pleased to know that you enjoyed the comfort, cleanliness of our accommodations, and our breakfast. Comments like yours are extremely important to our entire team. We also appreciate your observation regarding the gym area. Your feedback will be taken into consideration in our internal evaluations, as we are always seeking improvements to provide increasingly complete experiences for our guests. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 2.5/5

Angelo R. P. Business - Confirmed reviews ALL

Loud air conditioning Limited breakfast

Dear Mr. Angelo, Thank you for sharing your feedback, and we are sorry that your experience did not fully meet your expectations. We sincerely regret the points mentioned. We would like to emphasize the importance of providing a little more detail about the situations that caused your dissatisfaction, so that we can better understand what happened and take more effective action. We are always available to listen to suggestions, clarify any concerns, and seek the best possible solution, always focusing on the satisfaction and well-being of our guests. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Michael A. T. Friends - Confirmed reviews ALL

Great hotel. Fantastic location by the beach. Although there was a Lanauge barrier the staff where very friendly and helpful.

Dear Mr. Michael, We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. Our team thanks you for your recognition. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Other web-users rate our hotel

  • 399 reviews 9.2/10 Location
  • 655 reviews 6.1/10 Room
  • 694 reviews 6.6/10 Service
  • 22 reviews 4.9/10 WiFi
  • 409 reviews 7.7/10 Breakfast
  • 337 reviews 4/10 Cleanliness
  • 154 reviews 4/10 Value
  • 148 reviews 4.3/10 Food

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