Mercure Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.3/5 1,415 reviews

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Mercure Rio de Janeiro Barra da Tijuca - Image 1
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Avenida do Pepê, 56, Barra da Tijuca, 2062060 Rio de Janeiro, Brazil

Description

Hotel extras

  • Restaurante Sambá is open to the public for tasty breakfasts and drinks!

  • Rooms have views of the Breakwater and the imposing Pedra da Gávea.

  • Prime location: just a few minutes from Jardim Oceânico subway in Barra.

  • Stadiums - Nilton Santos: 23.5 km, Maracanã: 18.9 km, São Januário: 23.5 km

  • Pet-friendly hotel! Bring your four-legged companion with you (for a fee).

Our accommodation(s)

Hotel location

Mercure Rio de Janeiro Barra da Tijuca

Avenida do Pepê, 56, Barra da Tijuca
2062060 Rio de Janeiro
Brazil

GPS:-23.01351, -43.29813

Telephone
Fax +55 21 2153-1201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Sambá

Enjoy delicious moments at the restaurant, with tasty dishes and select ingredients, for convenience and quality. A gastronomic experience to complement your stay with full flavor and in total comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,415 reviews

Customer review rating 2.5/5

Angelo R. P. Business - Confirmed reviews ALL

Loud air conditioning Limited breakfast

Dear Mr. Angelo, Thank you for sharing your feedback, and we are sorry that your experience did not fully meet your expectations. We sincerely regret the points mentioned. We would like to emphasize the importance of providing a little more detail about the situations that caused your dissatisfaction, so that we can better understand what happened and take more effective action. We are always available to listen to suggestions, clarify any concerns, and seek the best possible solution, always focusing on the satisfaction and well-being of our guests. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Michael A. T. Friends - Confirmed reviews ALL

Great hotel. Fantastic location by the beach. Although there was a Lanauge barrier the staff where very friendly and helpful.

Dear Mr. Michael, We sincerely appreciate your positive feedback. It is gratifying to know that you had such a pleasant experience with us. Our team thanks you for your recognition. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 3.5/5

Marcelo I. C. Business - Confirmed reviews ALL

This is my favorite hotel in Rio, and I have neem staying there for more than 5 years. However, the rooms are starting to show their age: peeling wall papers, mildew in the shower, bedding with stains. The staff is fantastic, the services excellent, the location perfect: but they need to maintain the rooms, especially considering their rates.

Dear Mr. Marcelo, We sincerely thank you for your trust and for choosing us as your favorite hotel in Rio over the past several years. It is very rewarding to know that our team, our services, and our location continue to be positive highlights of your experience. At the same time, we sincerely regret that the condition of your room did not meet your expectations during this stay. Issues such as peeling wallpaper, signs of mold in the shower, and stained bed linen truly do not reflect the quality standard we strive to provide. Your comment is extremely important to us and will be carefully shared with the responsible teams so that we can reinforce the necessary maintenance and ensure greater comfort and quality in our accommodations. We appreciate your honest feedback and, above all, your loyalty and trust in our work. We hope to continue having the opportunity to welcome you and provide increasingly better experiences. Kind regards, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Paulo J. F. G. Solo - Confirmed reviews ALL

Excellent staying but would need some more employees during the breakfast.

Dear Mr. Paulo, Thank you for your feedback. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Customer review rating 4.5/5

Christopher W. Solo - Confirmed reviews ALL

Excellent… just upgrade the mattress and pillows please.

Dear Mr. Christopher, Thank you very much for your review and for sharing your experience with us. We are happy to know that your stay was excellent. We also appreciate your comment regarding the mattress and pillows. Your feedback is very important and will be forwarded to our team for evaluation and improvements, always striving to provide more comfort and satisfaction to our guests. We hope to welcome you again soon. Sincerely, Loyslene Santos Guest Experience Mercure Barra da Tijuca

Other web-users rate our hotel

  • 400 reviews 9.2/10 Location
  • 654 reviews 6.1/10 Room
  • 692 reviews 6.5/10 Service
  • 22 reviews 4.9/10 WiFi
  • 409 reviews 7.7/10 Breakfast
  • 336 reviews 3.9/10 Cleanliness
  • 153 reviews 4/10 Value
  • 149 reviews 4.7/10 Food

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