Mercure Rio de Janeiro Barra da Tijuca

Mercure Rio de Janeiro Barra da Tijuca 4 stars

Customer review rating (ALL Rating) 4.1/5 1,170 reviews

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Description

Hotel extras

  • Enjoy Mercure services, a hotel with sauna and gym for your enjoyment

  • Mercure Rio de Janeiro Barra da Tijuca is a pet-friendly hotel, for fees

  • Mercure sleeps 2 children up to 11 in their parent's bedroom free of charge

  • 3-minute drive to Polo Gastronômico Av. Olegário Maciel

  • 20-minute drive to Reserva Beach

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Rio de Janeiro Barra da Tijuca

Avenida do Pepê, 56, Barra da Tijuca
2062060 RIO DE JANEIRO
Brazil

  • By plane

    ANT CARLOS JBIM At 39km / 24.23 miles

  • By plane

    SANTOS DUMONT At 26km / 16.16 miles

GPS:-23.013582, -43.298118

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SAMBA

International restaurant and grill. Its most famous dishes offer a fine introduction to Brazilian cuisine.

Our accommodation(s)

Room with side views, 258 sq. ft. (24 m²), double bed or twin beds, bathroom, foldaway mirror, hair dryer, safe, TV, air conditioning, minibar and telephone. Room with sea views, 258 sq. ft. (24 m²), double bed or twin beds, bathroom, foldaway mirror, hairdryer, safe, TV, air conditioning, minibar, telephone and Nespresso coffee machine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,170 reviews

Awful

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

Unpleasant welcome, front desk not professional, ot polite , and not honest.

Dear Israel Z., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Barra da Tijuca. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Costa

Not so pleasant stay

Customer review rating 0.5/5

Laz Solo - Confirmed reviews ALL

I arrive at the hotel on my birthday yet not a single acknowledgment or gesture was made although I reminded the person who checked me in of this. Rooms were ok. Breakfast is average at best for a supposedly 4 star hotel. I called from my room To request an iron/ironing board and was made to wait for more than half an hour before I had enough and decides to go down to the reception to look for it myself as nobody was answering after I had to call back and find out why it was taking this long. No one answered still. So I went down to the reception and noticed that there were 6 member of staff and by the reception and the back office nobody seemed to be busy… so I used my mobile phone to call and see if calls where going through after I used the hotel phone from my room and nope although it was ringing no calls were going through. This is not it. Upon my check out someone had the person at the reception had the nerve to ask me if I paid for my room which I really took offence because no where in the world would I have been able to check in without either given a hold on my Credit card or by paying outward for the stay to which I did. The receptionist should’ve been able to see that himself in the system without asking me. What if Someone tells them yes but the payment hasn’t been made? This was so unprofessional. Check out shouldn’t have taken more than 2 minutes as everything was already settled upon me checking in but it took so much more time all because they couldn’t see the payment that I had made until they thoroughly looked it up themselves. It was really embarrassing to say the least and quite humiliating. Whilst 4 member of staff gather all around a computer to see what was going on.

Dear Lazard M., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Costa

Boa estadia

Customer review rating 4.0/5

Lígia M. Couples - Confirmed reviews ALL

Tranquila estadia

Prezada Ligia, Agradecemos pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos seu retorno em breve. Atenciosamente, Leonardo Costa Mercure RJ Barra da Tijuca

Well located, comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Amazing!

Dear Fabiane, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotels

Nice & Clean

Customer review rating 5.0/5

Sam Solo - Confirmed reviews ALL

Nice and friendly staff, excellent location, clean and comfortable room

Dear Samir J., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Barra da Tijuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Barra da Tuijuca Hotel Team

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