Dear Janet M. B., Thank you very much for choosing Grand Mercure Phuket Patong for your first stay with us and for sharing such a thoughtful and detailed review. We are delighted to hear that you enjoyed our convenient location, comfortable beds, lovely swimming pool with its pool bar, and breakfast buffet. We are especially pleased that you were able to sleep comfortably throughout your stay. Knowing that you felt so welcomed by our team that it seemed like your tenth visit rather than your first is truly rewarding, and we will gladly share your kind compliments with our front desk team, breakfast team, and gardening colleagues. We also appreciate your honest feedback regarding the shower and bathtub. We understand that stepping over a bathtub can be challenging, particularly for guests with mobility concerns, and we are sorry for the inconvenience this caused. Your comments are valuable to us as we continue to look for ways to improve comfort, accessibility, and safety for all our guests. Thank you as well for recognizing our team members who work hard to maintain the gardens and keep the hotel surroundings clean and welcoming. Your appreciation of their efforts means a great deal to us. It is wonderful to hear that you are considering returning in March or April. We would be delighted to welcome you back and hope to have another opportunity to make your stay comfortable, relaxing, and memorable. We look forward to seeing you again at Grand Mercure Phuket Patong! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Judith M., Thank you very much for sharing your kind review about your stay at Grand Mercure Phuket Patong! We are delighted to hear that you enjoyed our clean pool access room, extensive breakfast selection, lovely swimming pool, and convenient location within walking distance of nearby shops. It is also wonderful to know that our team made you feel well cared for throughout your stay. A special thank you for recognizing "Julie" at the front desk and "Mook" from housekeeping team. We will be sure to share your kind compliments with them, as your appreciation will certainly encourage them to continue delivering excellent service. We also appreciate your feedback regarding the limited sunlight in some of our pool access rooms. We understand how important it is to enjoy the sunshine while relaxing by the pool, and your comments are valuable as we continue to improve our guests' experiences. Thank you once again for your trust and kind recommendation. Please feel free to share your wonderful experience on https://www.tripadvisor.com/UserReviewEdit-g297930-d63…-Grand_Mercure_Phuket_Patong-Patong_Kathu_Phuket.html We hope to have the pleasure of welcoming you back to Grand Mercure Phuket Patong for another enjoyable stay in the near future! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Timna L., Thank you very much for sharing your great experience with us. We are delighted to hear that you had a great experience and enjoyed the warm welcome from our staff. It is also wonderful to know that you found your room clean, quiet, and comfortable, allowing you to truly relax and enjoy your stay. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service to our guests. We look forward to welcoming you back for another comfortable and enjoyable stay with us. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Nicholas J. F., Thank you very much for taking the time to share your wonderful review with us. We are delighted to hear that you had such a relaxing and comfortable stay with us in the heart of Phuket. It is wonderful to know that you enjoyed your two-bedroom villa with private pool and found it to be spotless and well maintained throughout your stay. We are especially pleased that our team made you feel well looked after. Your kind words about our staff and high cleanliness rating mean a great deal to us, and we will be sure to share your compliments with the entire team. We truly appreciate your feedback and look forward to welcoming you back for another relaxing and enjoyable stay in Phuket. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Gurmit K., Thank you very much for your heartfelt review and for your kind rating. It is truly a pleasure to know that you had such an amazing stay with us and that you enjoyed our convenient location, spa, room, and breakfast. Sebastian and the entire team will be absolutely delighted to hear your kind words. We are especially grateful for your recognition of our Breakfast Manager and the whole breakfast team. Knowing that their warm hospitality and attentive service contributed to such a memorable experience is a wonderful encouragement for everyone. Your kind words to Khun Sebastian is a “credit to the hotel” are especially meaningful, and we will be sure to share your appreciation with him. Guests like you make our work truly rewarding, and we are very grateful for your continued support every time you visit. Thank you once again for your wonderful compliments. We look forward to seeing you again very soon and welcoming you back for another perfect stay! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Randy L. B., Thank you very much for sharing your positive review with us. We are delighted to hear that you enjoyed our great location and found it convenient for exploring the surrounding area. It is also wonderful to know that you found the hotel clean and comfortable, and that our friendly and attentive team helped make your stay a pleasant one. Your kind words are a great encouragement to all of us. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another comfortable and enjoyable experience. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Tyler K., Thank you very much for your amazing review and for sharing your great experience with us. We are delighted to hear that you found everything about the resort to be perfect, from your room and dining experience to our convenient location in the heart of Patong. We are especially pleased that you enjoyed being within a short walking distance of the shopping centre, making it easy for you to explore and enjoy the surrounding area. Your kind words and encouragement mean a great deal to our entire team. We are thrilled to know that you are already looking forward to returning, and we will certainly keep up the good work! We look forward to welcoming you back to the resort for another amazing stay in the future. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Siew K. T., Thank you very much for choosing to stay with us for the second time and for taking the time to share your lovely feedback. We are delighted to know that you had another comfortable stay and that our team made you feel warm welcome. It is especially wonderful to hear your kind words about our dining hall team. Their warm smiles, friendly greetings, and attentive service are exactly the kind of hospitality we strive to provide to every guest. We are also pleased that you enjoyed the breakfast and found your room clean and comfortable. Your continued support means a great deal to us, and we truly appreciate you returning to stay with us again. We look forward to welcoming you back for your next visit and making it just as enjoyable. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Paul A. M., Thank you very much for your sharing your kind review and for giving us such an excellent rating. We are delighted to hear that you enjoyed our beautiful hotel and convenient location, and that our team made you feel welcomed with their courtesy and helpful service throughout your stay. We are especially pleased that you were satisfied with the cleanliness of the hotel and enjoyed our beautiful, well-maintained and comfortably air-conditioned rooms. Your kind words are a great encouragement to our entire team. It means a great deal to us to know that you are planning to return. We truly look forward to welcoming you back and providing you with another comfortable and memorable stay. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Meenal M., Thank you very much for sharing your amazing experience following your stay at Grand Mercure Phuket Patong. It is lovely to hear that you enjoyed our convenient location, with easy access to Patong Beach and Bangla Road while still being able to enjoy a peaceful and relaxing atmosphere within the hotel. We are also pleased that you appreciated our beautiful, well-maintained property and the warm, friendly service provided by our team. We are especially happy to know that the special decoration made your stay more memorable. Creating meaningful moments for our guests is something we truly value, and your kind words are a wonderful encouragement to our team. We will also be sure to share your compliments with Ms. Series and Mr. Book. Thank you once again for your kind recommendation. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Grand Mercure Phuket Patong for another memorable stay. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Chee Y. K., Thank you very much for your kind review and for giving us such high ratings across your stay. We are delighted to hear that you found our hotel comfortable and convenient, and that you were particularly pleased with the cleanliness of our facilities. It is also wonderful to know that you enjoyed our breakfast selection and appreciated the service provided by our team. Your kind words about our team being polite and welcoming mean a great deal to us. We are especially happy to hear that the warm greetings from our team contributed to your satisfaction. We will certainly share your lovely feedback with everyone, as it is always encouraging for our colleagues to know that their genuine hospitality made a positive impression. Thank you again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Lancy C. D., Thank you very much for sharing your kind feedback about your stay with us during your Phuket Patong holiday! We’re delighted to hear that you enjoyed our well-maintained hotel, clean rooms, good breakfast, and the friendly and cooperative service from our team. It’s especially lovely to know that our housekeeping team was nice and that you had such a great time with us. Regarding the toothbrush and toothpaste, we’re pleased to share that these amenities are available upon request. We’re sorry if this was not informed during your stay, and we appreciate you mentioning it as it gives us an opportunity to ensure our guests are well informed about the amenities available to them. Most importantly, we’re very happy to hear that you found our team awesome and enjoyed your time with us. Thank you again for choosing to stay with us, and we look forward to welcoming you back to Phuket Patong for another memorable stay! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Xuelong L., Thank you for taking the time to share such detailed feedback following your stay at Grand Mercure Phuket Patong. We are pleased to hear that you enjoyed the grand atmosphere of our lobby, the warm welcome from our team, and the variety offered at breakfast. However, we truly regret to learn that your room experience did not meet the standard you expected and that this affected your overall holiday experience. Please accept our sincere apologies for the issues you encountered, particularly the mouldy odour, cleanliness concerns with the bedding, and the persistent dampness in the room. These are certainly not the conditions we want our guests to experience. We also regret that the room amenities and bathroom facilities did not meet your expectations. Your comments regarding the bathtub-mounted shower and the availability of bathroom photos are also well noted. We understand how important it is for guests to have clear and accurate information when making their booking, and we will review how the room and bathroom features are presented to ensure greater transparency. We have shared your feedback with our concerned Management and relevant operational teams for their attention and follow-up. Your comments are valuable in helping us identify areas where we need to improve and maintain the standards expected of a five-star property. We sincerely regret that we were unable to provide the comfortable and pleasant stay you had hoped for, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Nicola C. S., Thank you so much for taking the time to share your feedback with us and for giving our team such a great rating! We are thrilled to hear that you enjoyed our great location and that our food and staff made for a wonderful stay. We always strive to provide a memorable experience, so knowing you really enjoyed yourselves means a lot to us. We will make sure to pass along your compliments to "Deer". She will be delighted to know that her lovely service contributed so positively to your satisfaction. At the same time, we truly appreciate your constructive feedback regarding the room lighting and the need for some minor repairs and maintenance. We are always looking for ways to improve, and your comments have been shared directly with our maintenance and management teams so we can address these areas promptly. We hope to welcome you back in the future for an even better, fully polished experience! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Jonathan L. B., Thank you very much for sharing your grand experience at Grand Mercure Phuket Patong! We are absolutely thrilled to hear that you enjoyed our gorgeous setting, which offers a peaceful escape just set back from the hustle and bustle of Patong, combined with the next-level hospitality provided by all of our staff members. We will be sure to pass along your kind words to Waffle at reception! She will be so proud and delighted to know that her top-notch customer service made such a memorable impression on your visit. It was an absolute pleasure having you with us, and we cannot wait to welcome you back to Grand Mercure Phuket Patong for another exceptional stay! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Seungwoo K., Thank you very much for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you had an overall enjoyable experience and that you would consider visiting us again on your next trip to Phuket. We sincerely apologize for the strong mold smell you experienced in your room upon arrival. We are pleased, however, that our team was able to respond promptly to your request and arrange a room change to ensure you could enjoy a more comfortable stay. It is wonderful to know that you enjoyed our excellent breakfast and appreciated the friendliness and attentiveness of our team. We are also pleased that you found the Grand Club Lounge clean and comfortable, and that you enjoyed the pool and ping-pong facilities. Your kind comments are a great encouragement to our team, and we truly appreciate your recognition. We look forward to welcoming you back to Phuket and providing you with another comfortable and memorable stay. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Peter J. M. L., Thank you for taking the time to share your detailed feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations. We particularly regret your concerns regarding the condition and layout of the room, including the lack of storage, the shower-over-bath arrangement, the air-conditioning controls, and the visible repairs. We understand how these aspects can affect comfort and ease of access during your stay. Your comments have been shared with the relevant teams as we continue to identify areas where improvements can be made. At the same time, we are pleased to see that you were satisfied with the service provided by our team, as well as the cleanliness and breakfast selection. We truly appreciate your recognition of our colleagues. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Diane N., Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our resort, appreciated our convenient location, and found our team friendly. We’re also pleased that you found us well situated for exploring many of the main attractions. Regarding your arrival and check-in experience, please accept our apologies for the longer-than-expected waiting time. Our standard check-in time begins at 2:00 PM, as we require sufficient time to prepare the rooms following our previous guests’ check-out at 12:00 PM. On this occasion, our team made every effort to accommodate your early arrival and provided your room ahead of the standard check-in time for your convenience. We appreciate your feedback and will continue to look for ways to make our arrival and check-in process as smooth and efficient as possible. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Erez N., Thank you very much for your positive review regarding our location and service. We are delighted to hear that our staff, especially Mr. Ten, made a memorable impression during your stay. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong