The room is basic but served all my needs: good quality beds, a desk, water cooker and a good shower. Location is perfect next to the station. Staff was super friendly and very eager to help. Received nice coffee in the morning; the friendly man behind the desk made my day.

Pleasant staff, good, clean room and excellent location.

Good location. Good facilities. Disappointed to receive a €70 parking ticket whilst parked In the car park. Upon questioning the front desk, it was explained that the carpark does not belong to Ibis and that a independent company monitors all parking and will issue fines for any vehicle without a valid ticket. This was not explained at checkin. Nor were any signs in place in the hotel to indicate that you have a matter of minutes to obtain a ticket before receiving a fine. I Selected this hotel as its location was near to my work and advertised parking availability. But-- you don't have Parking !

Very near the city centre, very easy access to bars and restaurants The rooms were small but very clean, all necessities were there.

Very good lovely clean room Staff very helpful

Warm welcome. Well situated to visit the beautiful city. Difficult to find hotel and then the parking but once there no problems. Road system in Leiden is hard to follow. Could see hotel but couldn't get close. Very clean and good social distancing.

Excellent location for a short Dutch experience whilst having an overnight connection from Schiphol. Reached by train, a friendly welcome, and a great small town.

I have stayed here before and have not had an issue. But this time I was allocated Room 519, which is ridiculously small. You can only access the single bed from one side as the other is against the wall. There isn't much more room on the opposite side There was also a problem with my booking as I had to ask for my drink voucher and was told my points hadn't been put on my account. This was resolved by the helpful staff. My friend who had booked several months earlier had exactly the same problem.

With Ibis you know you will get a comfortable bed with a super shower. Breakfast was good. The rooms are fairly basic, with open cupboard and shelves (no drawers or cupboard door) and the rooms are "identikit" - but if you don't have expectations of rooms with individual style and features, it will meet your needs. Location is great, opposite the station.

We have tried many hotels in Leiden, and this IBIS in my opinion is the best value for money and the best located. It is nearby the rail and bus stations, and easy walking distance to the city centre. The hotel is modern and clean with friendly and helpful reception staff

The hotel looks promising at first sight - modern, clean and spacious but there were two major problems with my stay. The soundproofing of the rooms leaves a lot to be desired - my neighbour kept banging into the wall between our rooms and woke me up several times between 10 pm and 1 am The shower drain was blocked and one only discovers this a couple of minutes after entering the shower - and then it's too late! Ended up having to wait a long time (probably about 15 minutes) for the water to descend enough for me to be able to rinse the soap off... One would expect that the housekeeping department identifies and resolves this sort of problem when they clean the room.

terrible reception - training a new staff member ok but like I didnt exist.. They took funds from the card I used to reserve and not the one I had available. Accepted that they made a mistake and that this would costs me extra - then challenged me about how much I would lose ! no help at all.

Good location for Leiden centre, and Walks in all directions on canals. No tea and coffee a miss Starbucks at the nearby bus/ train stations, busy noisy place if window open .Overall good stay did not have breakfast €16 but enjoyed finding different breakfasts at various prices.

Friendly, efficient reception staff. Exceedingly handy for station. Easy to get to Leiden centre. Clean and comfy. Good power showers. Breakfast buffet has usual cold meats and cheese, plus bacon, sausage and eggs.

This hotel is conveniently located very near to the station. That said it is quiet and we slept well. The room is clean and comfortable and the breakfast is good and varied. Leiden is a delightful city and we would certainly stay again at this hotel.