ibis budget Brussels South Ruisbroek 2 stars

Dear Oluwole, Thank you for taking the time to share your review. We are glad to hear that you appreciated the quiet and nice location of our hotel. Our proximity to the highway and public transport makes it convenient for guests to explore the city and its surroundings. We apologize for any inconvenience you experienced during your stay. Our hotel is designed as a budget-friendly option, which is why we do not offer room service or an extensive variety of food options. However, we do provide a cold continental breakfast buffet and have a takeaway section with a variety of snacks and drinks. For more dining options, there is a bistro with Belgian specialities just in front of the hotel. Regarding the room amenities and comfort, we strive to provide a modern and relaxing atmosphere while maintaining affordability. We appreciate your feedback and will take it into consideration for future improvements. We hope to welcome you back on future occasions. Best wishes, Juan CORBEAU, General Manager

Dear Bilal, Thank you for taking the time to share your feedback. We appreciate that you chose to stay with us. However, we are sorry to hear about the issues you and your family faced with the bunk bed in your room. Your safety and comfort are our top priorities, and we take your concerns seriously. We will review the bunk bed positioning in our family rooms and consider possible adjustments to ensure a safer and more comfortable experience for our guests. We apologize for any inconvenience this may have caused during your stay. In the future, our team at the reception is always available to assist with any concerns or requests you may have. We hope to welcome you back. Best wishes, Juan CORBEAU, General Manager

Dear Svetlana, We appreciate that you took the time to share your experience with us. We are delighted to hear that you appreciated our friendly staff, efficient check-in process, and convenient location. It's great to know that you enjoyed our breakfast offerings and found our check-in and check-out times to your liking. We are proud of our team's professionalism and dedication to providing excellent customer service. We apologize for the inconvenience caused by the smell from the shower room. We appreciate your feedback and will look into the issue to ensure a more pleasant experience for our future guests. Your satisfaction is important to us, and we are committed to continuously improving our facilities and services. We hope to welcome you back again. Best regards, Juan CORBEAU, General Manager

Dear Laury, We are grateful for the time you took to review your recent stay. We appreciate your positive feedback on the ease of check-in and are glad that our 24-hour front desk service was convenient for you. However, we understand that our location may not be ideal for everyone, as we are situated on the outskirts of Brussels. Our hotel is primarily designed for budget-conscious travellers who seek easy access to the highway and public transportation, with Ruisbroek train station just a few minutes away for a quick connection to the city centre. Our standard check-out time is noon in order for us to have rooms ready for arriving guests, and we offer late check-out options for an additional fee, subject to availability. We are sorry if you found the atmosphere of our hotel not as welcoming as you expected. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback is valuable in helping us improve our services. We hope to welcome you here again. All the best. Juan CORBEAU, General Manager

Dear Elison, Thanks for sharing your point of view. We apologize for the disturbance you experienced at 6 am due to someone knocking on your door. Please be assured that our housekeeping team starts their duties at 8 am, and it is unlikely that they would have knocked on your door at that hour. In the future, we recommend using the 'Do Not Disturb' sign to avoid any unwanted interruptions. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Juan CORBEAU, General Manager