Dear Madam, We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. We highly appreciate your positive comments and we are pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's location and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, Kindly thanking you for taking the time to provide us with your kind feedback. We highly appreciate your positive comments and I am pleased that your expectations were met. Your feedback on our strategic location exactly embodies what we would like our guests to experience when staying with us and we thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther Quality and Guest Relations Manager

Dear Sir, Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. We highly appreciate your positive comments and we are pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort , the welcome and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to have the pleasure to welcome you back again very soon. Yours sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. We are happy to see that the location and the friendly service you received at check in exceeded your expectations. We will share your comments with the mentioned team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, we are sorry to hear that the rooms and the breakfasts did not quite meet your expectations. We are sorry for the inconvenience caused. Please be assure the managers in charge have been made aware of the issue and appropriate measures have been put in place to avoid future occurrences. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again on your next visit to Brussels. Yours Sincerely, Esther, Quality and Guest Relations Manager

Dear Guest, Thank you for choosing Pullman Brussels Centre Midi as your preferred hotel in Brussels! We would like to deeply thank you for your kind feedback concerning your recent visit to our hotel. It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to share your experience. We hope that you will be back soon and I look forward to welcoming you. Yours sincerely, Esther, Quality and Guest Relations Manager

Dear Guest, We very much thank you for taking the time to share your feedback with us. We are so glad your stay exceeded your expectations as usual. We are looking forward to welcoming you again very soon. A warm thank you from your preferred hotel in Brussels. Kind Regards, Esther, Quality and Guest Relations Manager

Dear Sir, Kindly thanking you for choosing Pullman Brussels Midi Centre as your preferred hotel while staying in Brussels. I am pleased to have read about your positive experience and that in general you enjoyed most aspects of our service. Your feedback is of great value as it helps us to improve our service. For that, your comment concerning the breakfast is well received and we will do our utmost to make the necessary changes to prevent future recurrence. We know you are coming back very soon so we hope you will be able to see our improvements. Once again thank you for your kind words and we do hope your next stay will be as pleasant as the previous ones. Yours sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. It is always a pleasure to receive positive feedback. Your comments will be share with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Quality and Guest Relations Manager

Dear Sir, We very much appreciate your comments regarding your stay at Pullman Brussels Centre Midi. We are happy to see that generally you enjoyed your stay with us. We are deeply sorry about the technical inconvenience you faced with your shower. Please be assured this have been shared with the maintenance manager to prevent from future occurrences. Thank you once again for sharing your experience with us and we hope to welcome you on your next visit to Brussels. Yours Sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, We thank you for taking the time to provide us your valuable feedback. I am pleased to see that you had a pleasant stay. I do however regret your disappointment concerning the credit card guarantee. Let me assure you that this procedure is absolutely not a lack of trust in you as our valued guest. Unfortunately the past has taught us it’s a necessity in this day of age. Taking a credit card guarantee is not only a security measure but also a way for our guests to freely enjoy all the services of the hotel and it to be charged directly to the room. Thank you again for your feedback and please do not hesitate to contact us if you require any further information. Yours sincerely, Esther, Quality and Guest Relations Manager

Dear Sir, Thank you for taking the time to provide us with your valuable feedback about your stay in Pullman Brussels Centre Midi. We would like to deeply thank you for the positive feedback regarding your stay in our Property. It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel. We sincerely appreciate your commentes regarding the cleanliness & the comfort of our rooms. Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. With best regards, The Pullman Team

Dear Sir, First of all, let us seize the opportunity to thank you for having chosen the Pullman Brussels Midi Centre during your recent stay in Brussels. We are pleased to have read about your positive experience and to know that you enjoyed the time spent with us. Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of. Our Executive Housekeeper has been informed of your comment & we apologize for the inconvenience. Furthermore, we are pleased to know that our Employee's efforts met up with your expectations. Please, do never hesitate to contact our Team Members, available 24/7, they’ll save no effort in order to find a solution to any situation. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Sincerely, The Pullman Team

Dear Sir, Thank you for taking the time to rate our Property. We are sorry the experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience to every Guest; therefore your feedback is very important to us. Please note that your feedback has been shared with our technical manager; indeed, for the greatest comfort of our customers, the heating system has been relaunched for the winter season ... however, in view of your constructive feedback, we plan to postpone the start-up for a few weeks, next year. We can assure you that we could do our best to offer you the great hotel experience that so many of our Guests have grown so fond of. The Pullman Team is already looking forward to welcoming you in the future, giving us the opportunity to serve you better. Sincerely yours, The Pullman Team

Dear Guest, On behalf of the Pullman Brussels Centre Midi, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. We are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of. Please be informed that - due to the pandemic we are going through - a certain amount of measures had to take place in order to stop the spread of the Covid-19 virus . Reason why paper cups are currently used in the rooms. Moreover, to make sure no Guest has touched your amenities (like a toothbrush), the items are available upon request, but cant be left in the rooms... Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal could we be of any assistance at all. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Best regards, The Pullman Team