Pullman Brussels Centre Midi

We have staid in Pullman in the past in other EU cities, and it was always an amazing experience. That's why we have decided to choose Pullman again on our short trip to Brussels. Unfortunately, it was anything but great this time. We got checket in a room with a malfunctioning AC, so there was nothing to breather, and an obvious water damage in the bathroom. The receptionist was kind enough to give us another room with a small upgrade. However, there were multiple things not worthy a 4 star hotel - like the shower head that sprays out of the connection, tap not turning off when you switch to the shower head, so you waste double as much water! Hair dryer that switches on and off itself while you try to dry your hair. And best of all - 2 out of 4 pillows were dirty. One had a huge yellow stain and another a blood drop. In the morning we asked to change the dirty pillows, and when we came back in the late evening it turned out that only one pillow was changed, while the one with the huge yellow spot was just turned upside down on the bed. Also the showers in the gym/sauna area were not operational so there is no way to enjoy the sauna properly... Breakfast was good and stuff was friendly. But overall the experience was upsetting for a 4-star hotel with a high price tag. Totally not worth it

We chose the Pullman as it was very convenient for our Eurostar late arrival. We were greeted by Mathilde who was happy to offer late check-out with our Gold Accor ALL status. We also received a welcome drinks voucher and water and chocolates in the room. The 9th floor room was spacious with plenty of comfortable furniture and storage space, a large shower and separate toilet. We were hoping for a late night drink in the bar but it closes at 11pm. We had a comfortable night's sleep and a great day in Brussels. Returning to the hotel before our journey home we enjoyed the Victor Bar on the 1st floor, and left our room at 5pm, using quick check-out by dropping our room keys in a box. Finding the hotel in the station is not easy, as there are no clear signs, so the easiest way to locate it is walk to platform 1 end of the concourse, and it is opposite the Eurostar check-in lounge. There are also roadworks between the hotel and the city centre, so use your Eurostar ticket to get to Brussel Centraal or Noord for free.

Staff was very helpful. A/C in my room didn't work properly which meant the room was extremely warm. Front desk was ready to upgrade to a bigger room on the third floor at no extra charge. Late check out was also allowed, which turned out to be quite convenient for catching my train.

Clean, comfortable hotel, Everything was great, thank you.

Quick check in. Lovely hotel and very clean