Hotel Mercure Brussels Centre Midi 4 stars

Customer review rating 4.3/5 3,113 reviews

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Hotel Mercure Brussels Centre Midi
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+ 12 Services

Hotel extras

  • 2 min walk from the international train station Midi

  • Top breakfast

  • Free use of Wellness and Fitness

  • 15 min walk from the city center

  • 3 meeting rooms with natural daylight

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Brussels Centre Midi

Boulevard Jamar 25 29
1060 brussels
belgium

Tel: +3225281890

Fax: (+32)2/5281891

Check-in from 14h00

Check out up to 12h00

  • MIDI SOUTH :  20,27,49,50,78 MIDI SOUTH

  • MIDI SOUTH :  2 ET 6 MIDI SOUTH

  • By plane

    BRUSSELS NATIONAL At 16.7km / 10.38 miles

  • By train

    GARE DU MIDI At 0.45km / 0.28 miles

GPS :50.839375, 4.338568

Our accommodation(s)

At Mercure Brussels Centre Midi, you can choose from the various rooms available to suit your needs. Stay in one of our beautifully decorated Superior rooms or Executive Suites. Free Wi-Fi, safe, coffee & tea facilities and bathroom with bath or shower.

Our restaurants and bars

BAR

BAR

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 65 people

Find out more

Our guest reviews for
Hotel Mercure Brussels Centre Midi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,113 reviews

tripadvisor

TripAdvisor Rating 4.0/5

931 reviews

Not recommendable

Customer review rating 1.5/5

R. R. Couples - 26/07/2021 Confirmed reviews ALL

We booked the hotel as we wanted to use the spa, but the spa was closed and we were not even informed. We had breakfast the first morning, but we only got a croissant, a chocolate croissant, juice and a coffee. There was no omelet or anything else...for this kind of breakfast we had to pay 12,50€. Overall it was a bad experience. The reason of giving a 3 is, the room was clean and comfortable.

Great room and nice staff

Customer review rating 4.0/5

T. Business - 21/07/2021 Confirmed reviews ALL

I appreciated to be upgraded, staff was nice and professional improving points: quality of food at breakfast

nice members of staff

Customer review rating 4.5/5

Zlatimira C. Solo - 18/05/2021 Confirmed reviews ALL

the room was quiet I was satisfied with the customer service

Dear ZLATIMIRA C., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Très mal

Customer review rating 1.0/5

Sergio Business - 17/12/2020 Confirmed reviews ALL

https://www.tripadvisor.fr/ShowUserReviews-g188644-d59…-r77…-Hotel_Mercure_Brussels_Centre_Midi-Brussels.html

Bonjour Monsieur D., Je vous remercie pour votre commentaire. Tout d'abord, je souhaite vous exprimer nos regrets quand à la déception que vous avez eue suite à votre séjour. Malheureusement, nous ne sommes pas responsable du quartier, et des travaux qui y sont effectués. Ce n'est pas évident pour nous non plus. Le parking est conforme; et en fonction de votre véhicule, à vous de la conduire. Certains clients rentrent les SUV dans le parking. Nous ne sommes également pas responsable de la crise Covid, et nous adaptons les services de l'hôtel, conformément aux règles imposées par le gouvernement. Bien à vous,

Horrible

Customer review rating 1.5/5

Unicorn R. Couples - 04/10/2020 Confirmed reviews ALL

Old and casual room, team OK but always juge Room à not clean i have photo, IN covid rime im sorry this hôtel have to be close im hatd Accor user and m'y points dont are on m'y card gold No mercure i ll never go again in my lige take exemple of ibis style la Louvière....

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Centre Midi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Happy traveller

Customer review rating 4.5/5

Richard Business - 08/09/2020 Confirmed reviews ALL

Excellent

Dear Mr W., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A stay filled of amazing surprises

Customer review rating 5.0/5

Daniela C. Couples - 10/08/2020 Confirmed reviews ALL

This was the first time we chose Mercure Gare to Midi and for sure won't be the last. Great service from all stay (the Front Desk assistant was the best part, always kind and making us fell welcome at the hotel). The bedroom was super clear and very spacious. We could enjoy our breakfast in the lovely and very quiet terrace. Great hotel.

Dear Mrs C., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great rooms and location

Customer review rating 3.5/5

Tim B. Business - 24/02/2020 Confirmed reviews ALL

Great value and location but during February 2020 construction outside made the street a mud bath and virtually impassable. Also late at night the area became questionable.

Dear Mr B., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice time with my 2 boys

Customer review rating 4.5/5

Loic Families - 18/02/2020 Confirmed reviews ALL

everything went fine. the only issue were the roadworks and the hotel was not so easy to access by foot. The manager gave us a room on the other side of the hotel to get a more quiet setting, which I really appreciated.

Dear Mr B., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.5/5

Veronica K. Friends - 09/02/2020 Confirmed reviews ALL

This wasn’t what I had expected from a Mercure hotel. We waited on the street outside for the door to be unlocked for several minutes after ringing the bell when we arrived in the afternoon. The staff were lacking in customer service and were rarely visible in reception or the bar. There was very little local information or knowledge. For the price we paid I would expect a higher level of service. The room was very comfortable and exceptionally clean.

Dear mRS K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Centre Midi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good business trip

Customer review rating 5.0/5

Robert C. Business - 05/02/2020 Confirmed reviews ALL

Good service and the hotel seemed fresher than last time I stayed there.

Dear Mr C., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Badly located, unsafe area

Customer review rating 1.5/5

Nm Business - 04/02/2020 Confirmed reviews ALL

The entire road infront of the hotel was under construction, it was pure mud and there were no wodden planks or anything provided to give the guests the possibility to walk with suitcases and not to get entirely dirty and muddy. The personal seemed indifferent when I asked what would be the best way to Midi station given the current situation and didnt really care. The only answer I received was sorry, we dont know. There is nothing we can do. The area behind the station, where the hotel is located is even worse than the rest of Midi area, dirty, unsafe and simply not acceptable for a hotel which charges 140 Euros a night for a single room.

Dear Mrs Y., Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Centre Midi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dust mites everywhere

Customer review rating 2.0/5

Manuel M. Business - 31/01/2020 Confirmed reviews ALL

I suffer from allergy to dust mites, as many other people do. Your hotel has wall-to-wall carpets almost everywhere, you have a serious mite infestation, and you do not seem to care about possible carpet treatments or anti-mites carpets (they do exist). My allergy was never triggered so hard.

Dear Mr M. VALENCIA, Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Centre Midi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Brussels Trip 2020

Customer review rating 5.0/5

Paul Solo - 26/01/2020 Confirmed reviews ALL

Weekend trip to Brussels. Location of the hotel was fine and the hotel is very good.

Dear Mr O., We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel but location not ideal

TripAdvisor rating 4.0/5

Peter_from_MBoro Couples - 04/09/2019 TripAdvisor review

Mercure Brussels Centre Midi is well located for the station but the area is quite rundown and there was a lot of work going on immediately outside (large excavations on the pavement as new piping was being installed). Hotel is in same block as a striptease club.

Hello, Many thanks for the message. And the hotel,did you liked it ? Kind regards, Chris Joosten Mercure Brussels Centre Midi

Very nice hotel

TripAdvisor rating 5.0/5

Camy28 Couples - 26/08/2019 TripAdvisor review

The room was very nice and big, the breakfest was good, the distance from the hotel to the city center is about 15 minutes walk, the internet was fast, also the hotel is near the bus station that goes to Charleroi airport

Hello, Many thanks for the message, Kind reagards, Chris Joosten Mercure Brussels Centre Midi

disappointing stay

TripAdvisor rating 3.0/5

ricks361 Couples - 17/07/2019 TripAdvisor review

The area where the hotel is situated is very rough and it felt very intimidating and dangerous The hotel was average but the worst part was the greeting of the receptionist. We arrived and she was looking at paperwork which she continued to do for at least 1 minute without looking at us then she answered the phone. After 3 minutes she looked at us and without any apology said 'yes', not a great start!!

Dear, I would like to thank you for the time you took in order to give us your feedback. I would like to apologize for the insatisfaction you feel upon check in. Be sure that we'll take action in order to improve our welcome. I hope to welcome you in our hotel at your next Brussels trip. Have a nice day, Best regards,

Awful check-in experience - Bizzare Neighborhood

TripAdvisor rating 2.0/5

Enoikos Business - 17/05/2019 TripAdvisor review

My benchmark of worst stay remains Mercure Barcelona Condor … closely followed by this one. It is also a good example of how a single employee can create such an emotional distress to bring you to the point of hospitalisation. I checked in on the evening of Sunday 12th May. I was already in Brussels the previous Friday and handed to the hotel my suits-case (hanging suit bag) . Of course I got a receipt and supposedly they stored it in their luggage room. Upon my check-in I asked for my suits-case and handed over the receipt. The indifferent clerk checked the luggage room and told me relaxed that she can't find it. She even started questioning me if I indeed had given it to them. She pretended to also check in the managers office with no result. I asked her to check again in their luggage room, she did and again said that there was not any luggage of mine corresponding to the receipt I handed her. You can imagine the emotional distress when she told me that it is not her problem … and I had a business meeting on 09:00 on Sunday morning. I asked her to go and check myself their luggage room … and guess what … it was there … instead of hanging … rolled and placed inside a small square self. The incompetent lady of the reception mumbled something like "they moved it … so I couldn't see" …. NO EXCUSE … NO APOLOGIE. After this incident who left me shaking, I checked in the spacious room and went out for a walk. You can reach Grand Place in 20 minutes passing through literally an Arabic ghetto. The people, their dressing, language, music, shops is literally as if you are in Egypt or Tunisia, beautiful countries... but when you are tourist there you don't get that type of looking at you, checking you out like predators. Hotel has a relaxing jacuzzi, sauna and steam bath. Bed had a stiff hard mattress, with no overtop memory foam, therefore sleep comfort was bad. Check-out was super-friendly and efficient. As much as I consider a benchmark of worst employee ever the lady on the check-in on Sunday night, the lady on front-desk on Monday morning 13th was a benchmark of efficiency and friendliness. I hadn't used my voucher for welcome drink, I asked for an orange juice ... and she run to the breakfast room to fetch a freshly squeezed one instead of bottled. Long story short: I will never select it again due to inconsistent service, bad sleep comfort and terrifying neighborhood.

Hello, Many thanks for the message. Concerning the luggage, yes there was a misunderstanding,and yes my collegue searched and had some difficulties to find it,the rest of the message is I am afraid the emotion that overtook.Look out maybe the way you write about other people,I know a lot of them and the super majority are really very nice people. Beds are very personnal,some like hard,some soft we opted for matresses "in between". After a good night rest you could find the positive accent of one of my collegues.That is good. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Put a hold on my credit card for an amount higher than the value of the full stay I paid upfront. Hold not released

TripAdvisor rating 2.0/5

Excursion07701928429 Couples - 25/04/2019 TripAdvisor review

I paid upfront by debit card for my 2 night stay. On top of that the hotel put a hold on my credit card for funds equalling 125% of my full stay I paid in advance. I understand the need of putting funds on hold for guarantee purposes but I would have appreciated being notified the funds on hold were greater than the value of my stay. I only found out later when checking my finances online. The source of my grievance however is that the hotel did not bother releasing the hold in a timely manner. I am not talking about delay due to transaction going trough the banking system., no. I did call the hotel (international rate) 3 days after returning home to be told that they have not initiated the fund release yet but they will will be doing so shortly. I am still waiting but as a precaution I have alerted my bank and forwarded them the evidence the full stay was paid for upfront by debit card.. And needless to say there is nothing warranting the hotel holding any funds. The hotel itself is OK, clean and spacious rooms but it is located in a rundown area. To summarise, I don't feel comfortable at all with 3rd parties messing around with my money so will definitely not be returning here.

Hello, Many thanks for the message. My collegue contacted you to check what happened and solved the problem with you.I think it is always better that people speak to each other. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Would not recommend

TripAdvisor rating 2.0/5

gtcdac Couples - 16/02/2019 TripAdvisor review

This hotel is in a very rough area - we didn’t feel safe out at night. The staff were disinterested and unhelpful. The bed was the most uncomfortable bed we have ever attempted to sleep on causing a back problem to flare up fir me. We would not return to this hotel nor recommend.

Hello, Many thanks for the message.So sorry you didn't like it. Kind regards, Chris Joosten Mercure Brussels Centre Midi

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