ibis Santiago Providencia 3 stars

Customer review rating (ALL Rating) 3.9/5 2,067 reviews

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Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Olivia Cucina Italiana

It offers breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,067 reviews

Customer review rating 2.0/5

Pablo G. Business - Confirmed reviews ALL

The hotel is well located and personnel from reception are very receptive and with very good attention to the guest. However personnel in the breakfast are not attending well the customer with bad manner when you ask them for something. The room is clean but not so comfortable. Also bath amenities are poor (I found no shampoo at the bath, only liquid soap)

Dear Pablo G. Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente general.

Customer review rating 4.5/5

Julian K. I. Solo - Confirmed reviews ALL

While not in the heart of the city, you’re steps away from great food, drinks and entertainment, with just a short jaunt to the metro to get you wherever you may want to go to in the city. Overall my stay was quite pleasant but not totally perfect. I used the glasses provided for the room for soda, and when the room was cleaned the glasses were not switched out for clean out ones. Other than that, no complaints.

Dear Julian K. We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente general.

Customer review rating 2.0/5

Saima K. Friends - Confirmed reviews ALL

Our stay was uncomfortable. The air conditioning is central and cannot be controlled from the room even though there is a unit and control in the room. We were very hot the whole stay and could barely sleep. The toiletries were not refilled and while taking a shower was out of shampoo/bodywash, there was no phone in the room to call reception so I had to go down and ask them and was told I would have to wait till the house keeper can next morning. I had to sleep without a shower. Until 9 am no housekeeper again. There were no facial towels or tissues only 2 bath towels were given. Would not recommend

Dear Saima K. Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente general.

Customer review rating 1.5/5

Matthew G. Couples - Confirmed reviews ALL

Room not very clean and lots of noise from the street even though we were on the 7th floor.

Dear Matthew G., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente general.

Customer review rating 1.0/5

Konstantinos T. Solo - Confirmed reviews ALL

Overrated small rooms without fridge inexperienced stuff, but very clean room.

Dear Konstantinos,, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Santiago Providencia

Other web-users rate our hotel

  • 989 reviews 9/10 Location
  • 1,522 reviews 3.8/10 Room
  • 1,561 reviews 7.2/10 Service
  • 45 reviews 4.4/10 WiFi
  • 663 reviews 6.6/10 Breakfast
  • 636 reviews 3.5/10 Comfort
  • 587 reviews 4.4/10 Cleanliness
  • 385 reviews 4.5/10 Value

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