Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 667 reviews

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Mercure Paris Bastille Marais hotel - Image 1
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53 rue Richard Lenoir, 75011 PARIS, France

Description

Hotel extras

  • Hotel in the center of Paris

  • Warm and professional welcome

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

Our accommodation(s)

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 PARIS
France

GPS:48.857251, 2.380612

Telephone
Fax +33 1 44 64 96 92

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Tuck into our extensive buffet breakfast served from 6:30am. Settle yourself comfortably in one of the spacious baroque-style seats overlooking a scene from an 18th Century ball.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  667 reviews

TripAdvisor Rating  3.9/5  798 reviews

Customer review rating 4.5/5

Yanhuan L. Couples - Confirmed reviews ALL

The staff were really friendly on our arrival and helped us check in at earliest possible to rest in the morning. The hotel is located next to Voltaire metro station and lots to walk around about. We also got the top level room with beautiful Eiffel Tower and rooftop view. The heater worked well in cold weather. The only minor items were the bathroom towel heating rack didn't seem to work and the water pressure of the shower was a little low.

Dear Yanhuan L., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Paris Bastille Marais. We are delighted to hear that you enjoyed the beautiful views from your room and found our location convenient, as well as our staff's helpfulness during your arrival. We appreciate your comments about the towel heating rack and the water pressure in the shower. Your observations are important to us, and we will take them into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you back on your next visit to Paris. Best regards, Charly LUTCHMADU Hôtel Mercure Paris Bastille Marais

Clean and welcoming

TripAdvisor rating 5.0/5

Romain D TripAdvisor review

Lovely hôtel freshly renovated, I was very pleased with my stay there. Clean room, good shower and an amazing breakfast just 30 seconds from the metro. I’ll definitely stay there again!

Dear Romain, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our freshly renovated spaces, your clean and comfortable room, and the good shower. It’s also great to know that our breakfast and our location so close to the metro made your stay even more enjoyable. We truly appreciate your kind words and your intention to stay with us again – it means a lot to the whole team. We look forward to welcoming you back soon! Warm Regards, Tiphaine Receptionist

Customer review rating 5.0/5

Rodney R. Solo - Confirmed reviews ALL

I found this Mercure a very comfortable, well located place to stay in Paris.

Dear Rodney R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location to be convenient and our staff to be excellent. It is our aim to provide a comfortable experience for all our guests. Best regards, Charly LUTCHMADU Front Office Manager

Steps away from metro Voltaire

TripAdvisor rating 2.0/5

painter25 TripAdvisor review

I chose this hotel because : it was a Mercure, four star, the feminine pretty decor of the room, the feminine decor of the breakfast room and having Marais in the name. The room was so teeny and there was no closet for me to put my all of my clothes away, just an open shelf. The decor has been completely changed and was not the same whatsoever, nor the breakfast room, even though all the pictures depict how it looked prior to renovation. The night tables on either side of the bed, were much lower than the bed, which means one could lean over to place a book there, and fall out of bed! It was certainly not functional or realistic. There was no mini-bar or clock as stated for amenities in description. The worst part of all there was heavy maintenance being done to renovate that started early, and lasted all day, the men were very loud, and it was heard all through the walls, floor etc… the elevator was also very loud, small and used by maintenance. Housekeeping were also very loud amongst themselves, and parked their utility cart right in front of my door, so that I had to see it, with brooms, etc, not what you want to see on holiday. I had to change my room 3 times. The hotel was not at all in the Marais, or near the Bastille area. What was good? The staff were very nice, polite and helpful, and the breakfast buffet was very good and plentiful. The heated radiator with a self-time in the bathroom was wonderful as I was able to dry all of my clothes after hand washing. I also liked the magnifying mirror. There are restaurants within short walking distance

Dear Guest, Thank you for sharing your feedback. We were quite surprise to read your comment, as we had the opportunity to speak with you several times during your stay, and our team truly did everything possible to make you comfortable. When you mentioned the difference in décor, we immediately offered to move you to a non-renovated room that latched the older photos online. You kindly declined, as you preferred the renovated style – and we fully respected your choice Our staff member also did their absolute best to assist you throughout your stay, and we are sorry to hear that your experience fell short of your expectations. We are nevertheless glad that you appreciated the friendliness of our team and the quality of our breakfast. We hope to welcome you back once the renovation is fully completed, so you can experience the hotel in its best conditions. Kind Regards, Tiphaine Receptionist

Customer review rating 4.5/5

Brigita P. Solo - Confirmed reviews ALL

Very pleasant hotel close to the Opera Bastille. Well equipped rooms, kind staff.

Hello, Thank you for taking the time to give us your opinion following your stay. Your opinion is very important to us. We are delighted to hear that you enjoyed your stay and we hope to welcome you back soon. Please do not hesitate to contact us with any requests. We would be delighted to help you. Have a great day. Daïsy

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Other web-users rate our hotel

  • 346 reviews 9.3/10 Location
  • 459 reviews 6.9/10 Room
  • 488 reviews 9.4/10 Service
  • 289 reviews 5.5/10 Comfort
  • 223 reviews 8.5/10 Breakfast
  • 154 reviews 9.2/10 Cleanliness
  • 61 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.