Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 861 reviews

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Hotel de l'Opera Hanoi - MGallery Collection - Image 4
29 Trang Tien street, Hoan Kiem district, 10000 HANOI, Vietnam

Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • A sleek & contemporary design seeped in history and culture

  • Sophisticated rooms with plush beds, wooden floors, and spacious bathrooms

  • 8-stories indoor atrium - a contemporary architectural marvel with a glass ceiling

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Telephone
Fax +84 24 6282 2888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  861 reviews

TripAdvisor Rating  4.4/5  2,134 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Le C. L. Couples - Confirmed reviews ALL

room only come with 1pax breakfast despite in the end room stay for 2pax. Breakfast food was not up to 5star quality. It is either too salty or too cold or tasteless.

Dear Le C. Hau, Thank you for your recent stay and for sharing your valuable experience. We are very sorry to learn that your experience did not meet your expectations. I would like to take a moment to also inform you that our hotel has undergone a number of renovation efforts this year and where half our hotel rooms have been fully renovated, with the remaining rooms being completed next summer 2026. These renovations have addressed your concerns and where it is my hope you will grant us another opportunity to better serve you. With regards to your breakfast experience, I am also sorry that you did not find our offer and selection up to standard. Our breakfast has been a key focal point for us as we have launched a brand new live kitchen this year along with a vastly improved menu selection which all our guests have been very pleased with. Please do feel free to share with me your feedback as to what items you would have liked to see. Concerning your feedback with regards to your breakfast inclusion for 2 guests, please note that our hotel merely followed your hotel reservation and which was made for 1 guest. As such, the second guest will be chargeable. Finally, I have been informed by the team that they were unable to deliver your welcome amenities to your room as the Do Not Disturb signage was switched on. Be assured, we are now addressing this feedback so that it does not re-occur. It is absolutely imperative that all our valued guests receive this gesture of appreciation and hospitality. From all of us at Hotel de l’Opera MGallery Hanoi, thank you again for sharing your experience with us and we do hope you give us the opportunity to serve you again in the not so distant future - with newly renovated rooms and room amenities, we are confident your experience will be vastly different. Kind Regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Dixie M. Couples - Confirmed reviews ALL

It was a lovely stay with friendly staff, clean and vibrant rooms with French feel. Restaurant food is amazing!

Dear Ms. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 0.5/5

Ankush S. Families - Confirmed reviews ALL

Charged for extra bed even when not asked for.

Dear Mr. S., Thank you for taking the time to share your feedback. We are sorry to learn that aspects of your stay did not meet your expectations. As outlined during the booking process, our policy allows a maximum of two adults and one child under 12 to share existing bedding. For a second child, an additional sleeping arrangement is required in accordance with hotel standards and for the comfort and safety of all guests. Even in cases where no extra bedding is needed, the supplementary charge applies as it covers utilities and essential amenities used in the room. We understand that clearer communication at the time of booking helps prevent misunderstandings, and we will continue to reinforce this information across our channels. We appreciate your comments and hope to have the pleasure of welcoming you back for a smoother, more enjoyable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 3.5/5

Stewart G. Couples - Confirmed reviews ALL

The friendliness and efficiency of the front desk and porters was first rate. In fact, everything was first rate….until we got to our room. No natural light at all…felt like a luxury prison cell. We raised our concerns immediately and we were moved next morning.

Dear Mr. G., Thank you sincerely for taking the time to share your thoughts with us. At our hotel, we offer two different room atmospheres: the inner courtyard rooms, which provide a cozy and peaceful setting, and the street-facing rooms, which enjoy more natural daylight. We understand that each guest has their own preferences, and your feedback truly helps us create more comfortable stays. We are glad to know that you enjoyed our service and that we were able to move you to a room more suited to your preference the following day. Although our courtyard rooms receive natural light through skylight windows, we will continue enhancing the in-room lighting so the space feels brighter and more welcoming. Please rest assured that we will keep your preferences in mind for your next visit. It would be our great pleasure to welcome you back for an even more enjoyable stay. Warmest regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Tharumauran T. Solo - Confirmed reviews ALL

The hotel is beautifully done and the service is excellent. Every staff member I came across were very polite and the food at restaurant was great.

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alberto J. Lugo-Vina General Manager

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Other web-users rate our hotel

  • 311 reviews 9.6/10 Location
  • 413 reviews 7.5/10 Room
  • 530 reviews 9.1/10 Service
  • 163 reviews 9/10 Food
  • 161 reviews 8.8/10 Breakfast
  • 90 reviews 6.5/10 Cleanliness
  • 53 reviews 6.6/10 Value
  • 20 reviews 7.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.