ibis Mogi das Cruzes Shopping 3 stars

Customer review rating (ALL Rating) 4.3/5 867 reviews

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Av Vereador Narcisio, Yague Guimaraes 372, 8780200 MOGI DAS CRUZES, Brazil

Description

Hotel extras

  • 2 minutes by car to Geraldo Scavone Bus Terminal

  • 7 minutes drive to Mogi das Cruzes downtown

  • 23 minutes by car to Ayrton Senna Highway

  • 41 minutes to São Paulo International Airport - Garulhos

  • 2 minutes walking from Mogi Shopping.

Our accommodation(s)

Book this hotel
Room 1

Room

Standard room with one double bed.

Photo out of - Standard room with one double bed.

Standard room with one double bed.

Max. number of persons
2
Area
From 14 m² / 150 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms

Comfort Features

  • Blackout Facilities

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 14 m² / 150 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Suite

Standard Apartment with twin beds

Photo out of - Standard Apartment with twin beds

New ibis room with everything you need: comfortable bathroom with hairdryer, modern decor, side lighting, mirror, work desk, two single beds, WiFi, and Smart TV with international channels.

  • Views:

    City View

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms

Comfort Features

  • Blackout Facilities

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Standard Apartment with 1 double bed and 1 extra bed for children

Photo out of - Standard Apartment with 1 double bed and 1 extra bed for children

The new ibis room has everything you need: a comfortable bathroom with hair dryer, modern decor, double bed, extra bed for children up to 12 years of age, WIFI and flat-screen TV with international channels.

  • Views:

    City View

Max. number of persons
3
Area
From 14 m² / 150 sq ft

Bedding

Joinable bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms

Comfort Features

  • Blackout Facilities

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis Mogi das Cruzes Shopping

Av Vereador Narcisio, Yague Guimaraes 372
8780200 MOGI DAS CRUZES
Brazil

GPS:-23.51792, -46.18083

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • 140 rooms
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Catering

One Bar

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 0.79 m / 2.59 ft

  • Parking pricing: 30 BRL 30 BRL Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

IBIS KITCHEN

Photo out of - IBIS KITCHEN

Even the bar provides a relaxing atmosphere; the ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Bar Type
BAR
Capacity
12
Accessibility
Accessible service
Telephone +55 11 2813-3800

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Even the bar provides a relaxing atmosphere; the ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  867 reviews

Customer review rating 3.5/5

Ching Y. H. Business - Confirmed reviews ALL

Dear Chiang Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Luciana Barrak General Manager

Customer review rating 0.5/5

Gabriel Couples - Confirmed reviews ALL

Dear Gabriel Thank you for taking the time to tell us about your experience at the ibis Mogi das Cruzes Shopping. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Christopher O. Families - Confirmed reviews ALL

Dear Christopher We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak General Manager

Customer review rating 1.5/5

Francisco J. D. N. D. Business - Confirmed reviews ALL

Prezado Francisco Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Mogi das Cruzes Shopping. Lamentamos que a prestação D. serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade D. serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando D. uma próxima estada. Na expectativa D. acolher brevemente, queira aceitar os nossos melhores cumprimentos. Cordialmente Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Sarah D. F. Families - Confirmed reviews ALL

Dear Sarah We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Dear Chiang Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Luciana Barrak General Manager

Customer review rating 0.5/5

Gabriel Couples - Confirmed reviews ALL

I called 3 days prior to arrival to confirm if I could check in 2pm, because of a business meeting I had. It was confirmed that if the room was available, we could check in early. When we got there Miguel, the greeter was extremely rigid, saying that the room was available but had to pay 50% extra to check in early (around 200 reais). I had to do the meeting on the hotel lobby because of it. When my girlfriend checked in, because I was on the meeting, she was charged more than was due, because the same person, Miguel, didn’t see that on the reservation I had used points for the reservation. We had to explicitly request a refund on checkout to correct the situation. Had stayed a few times on Novotel and Ibis, and never had a bad experience, but will think twice before staying again.

Dear Gabriel Thank you for taking the time to tell us about your experience at the ibis Mogi das Cruzes Shopping. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Christopher O. Families - Confirmed reviews ALL

Great hotel staff and overall very clean

Dear Christopher We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak General Manager

Customer review rating 1.5/5

Francisco J. D. N. D. Business - Confirmed reviews ALL

Check in demoradíssimo.

Prezado Francisco Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Mogi das Cruzes Shopping. Lamentamos que a prestação D. serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade D. serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando D. uma próxima estada. Na expectativa D. acolher brevemente, queira aceitar os nossos melhores cumprimentos. Cordialmente Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Sarah D. F. Families - Confirmed reviews ALL

Everything was great, staff was amazing. The room smell musty. São Paulo is 2 hours away, but you have a great mall in front.

Dear Sarah We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 3.0/5

Kirk A. I. S. Couples - Confirmed reviews ALL

The ibis Mogi was a decent hotel. The rooms were very small, but clean, and the bed was somewhat comfortable. The staff was kind and helpful. My main frustration was that I booked online, and changing my reservation required me to download their app. I could not make changes on the web, even though I booked that way, very frustrating.

Customer review rating 4.0/5

Helen D. Solo - Confirmed reviews ALL

Breakfast better than 5 star hotels. The ladies in the morning are dedicated.

Dear Helen We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 3.0/5

Gloria M. B. G. Business - Confirmed reviews ALL

I expected more, better service, and cleanliness

Dear Guest, Thank you for sharing your experience with us. We regret that your stay did not meet your expectations regarding comfort, service, and cleanliness. We also appreciate your comment regarding recycling; we are reviewing our waste management practices to become more sustainable. Your feedback is very important and will be carefully reviewed so that we can implement improvements and provide a more satisfying experience on future visits. We hope to have the opportunity to welcome you again and offer a stay that meets your expectations. Sincerely, Priscila Dias Operations Supervisor

Customer review rating 5.0/5

Caio L. C. Couples - Confirmed reviews ALL

Excellent location right in front of the shopping mall, rooms are big and clean, great shower and amazing breakfast for its pricing.

Prezado hóspede, Sua avaliação é muito importante para nós! Ficamos felizes que tenha gostado da hospedagem! Esperamos recebê-lo novamente em breve Atenciosamente, Priscila Dias

Customer review rating 2.0/5

Sergio B. D. A. Business - Confirmed reviews ALL

I had a bad experience regarding the incorrect charge, I requested clarification an did not immediate response, another negative point is the delay in sending the invoice.

Customer review rating 4.5/5

Fabio S. K. W. Couples - Confirmed reviews ALL

We had a really great experience with some people from the front desk. Mr. Gustavo did welcome us in a really warm and respectful way …as soon as he saw us there always smiling and we felt very welcomed. Thank you so much

Customer review rating 5.0/5

Jacqueline A. B. Solo - Confirmed reviews ALL

Gustavo was amazing to us. He's the best receptionist ever.

Dear Jacqueline We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Mayne R. C. Couples - Confirmed reviews ALL

We booked the night just an hour before our arrival and everything was already organized for the Check in, which btw was quick and kind. Comfortable bed, small room, but descent for a night. Surprised with the amazing breakfast and super happy/kind staff.

Dear Mayne We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 4.5/5

Rodrigo D. C. P. Business - Confirmed reviews ALL

It was a good moment for me. However, I suggest upgrading the TV channels. There are lots of cartoon channels and a few movie options.

Dear Rodrigo We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak General Manager

Customer review rating 3.0/5

Maria A. D. F. B. Friends - Confirmed reviews ALL

Foi descontado um valor do meu cartão no dia 28 às 13 horas,fechei minha conta 9:30 h,eu não estava mais no hotel as 13:30 só verifiquei porque fui avizada pelo cartão O valor não tinha minha autorização ,estou bem decepcionada com a atitude desonesta d. vocês.

Prezada Maria A. Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Mogi das Cruzes Shopping. Lamentamos que a prestação d. serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade d. serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando d. uma próxima estada. Estamos à disposição para esclarecer eventuais dúvidas. Cordialmente Luciana Barrak Gerente Geral

Customer review rating 3.5/5

Eduarda C. D. C. B. Business - Confirmed reviews ALL

Sempre fico hospedada no Ibis, porém dessa vez fiquei em um quarto que estava com cheiro muito forte de cigarro e também o chuveiro não esquentava direito

Prezada Eduarda Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Mogi das Cruzes Shopping. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de acolher brevemente, queira aceitar os nossos melhores cumprimentos. Luciana Barrak Gerente Geral

Customer review rating 3.0/5

John B. Friends - Confirmed reviews ALL

The hotel was in a really good location. It was very close to a mall, bars and restaurants . The Hotel was also quiet, and the breakfast was fine. Rooms are small and simple. There is no iron or iron board in the rooms. You have to go to two different floors and hopefully find an iron for your clothes. The iron on floor 5 was missing and we went to floor 7 but there were a few people ahead of me. The one thing we really disliked about our room was that it wasn’t thoroughly cleaned. We were finding hair EVERYWHERE.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Luciana Barrak General Manager

Other web-users rate our hotel

  • 275 reviews 9.5/10 Location
  • 479 reviews 6.6/10 Room
  • 556 reviews 8.6/10 Service
  • 14 reviews 3.7/10 WiFi
  • 347 reviews 8.8/10 Breakfast
  • 217 reviews 7.8/10 Cleanliness
  • 125 reviews 4.8/10 Value
  • 121 reviews 8.9/10 Food

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