ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,382 reviews

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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
ibis London Shepherds Bush - Hammersmith - Image 3
ibis London Shepherds Bush - Hammersmith - Image 4
3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 128 rooms
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
  • 128 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
3-5 Rockley road, W14 0DJ London, United Kingdom
Telephone +44 20 7348 2020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,382 reviews

Customer review rating 2.0/5

Matthew H. Couples - Confirmed reviews ALL

Dear Matthew, Thank you for taking the time to share your feedback following your recent stay. Firstly, I would like to sincerely apologise that your experience did not meet the same high standards you enjoyed during your previous visit three weeks ago. While I am delighted to hear that you continued to enjoy our breakfast offering, I am truly sorry that other aspects of your stay left you disappointed. Please accept my apologies for the communication shortcomings you experienced, particularly regarding the climate control issue in your room. We understand how frustrating it must have been to face delays and not receive timely updates on the progress being made. This is certainly not the level of service we strive to provide. Our team works hard to deliver the best possible experience for every guest, and I am sorry that on this occasion we fell short of your expectations. Your comments have been shared with the relevant departments so that we can review what happened and take steps to improve both our communication and responsiveness moving forward. We value your feedback and your patronage, and we hope that this experience will not overshadow the positive impression from your previous stay. We would welcome the opportunity to restore your confidence in us and provide you with the seamless and attentive service you rightfully expect on your next visit. Thank you, Kind Regards, Nicola - Front Desk

Customer review rating 5.0/5

Hilary H. Couples - Confirmed reviews ALL

Dear Hilary, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Sarah A. Couples - Confirmed reviews ALL

Dear Sarah, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Susan W. Couples - Confirmed reviews ALL

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Patrick N. H. Couples - Confirmed reviews ALL

Dear Patrick, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Dear Matthew, Thank you for taking the time to share your feedback following your recent stay. Firstly, I would like to sincerely apologise that your experience did not meet the same high standards you enjoyed during your previous visit three weeks ago. While I am delighted to hear that you continued to enjoy our breakfast offering, I am truly sorry that other aspects of your stay left you disappointed. Please accept my apologies for the communication shortcomings you experienced, particularly regarding the climate control issue in your room. We understand how frustrating it must have been to face delays and not receive timely updates on the progress being made. This is certainly not the level of service we strive to provide. Our team works hard to deliver the best possible experience for every guest, and I am sorry that on this occasion we fell short of your expectations. Your comments have been shared with the relevant departments so that we can review what happened and take steps to improve both our communication and responsiveness moving forward. We value your feedback and your patronage, and we hope that this experience will not overshadow the positive impression from your previous stay. We would welcome the opportunity to restore your confidence in us and provide you with the seamless and attentive service you rightfully expect on your next visit. Thank you, Kind Regards, Nicola - Front Desk

Customer review rating 5.0/5

Hilary H. Couples - Confirmed reviews ALL

I am a regular visitor to this Ibis and feel as if it is home away from home, lovely friendly approachable staff make me feel welcome.

Dear Hilary, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Sarah A. Couples - Confirmed reviews ALL

The area the hotel is located in is very busy and loud (being central London) but I was very impressed with how much sound the windows blocked out when they were closed. The soundproofing inside (e.g. between rooms and the corridor) was not as good, but we didn't have any real issues with that bar being woken by housekeeping working in other rooms. The staff were very welcoming and attentive though and keep the rooms very clean so no complaints, they do a wonderful job.

Dear Sarah, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Susan W. Couples - Confirmed reviews ALL

Stayed for one night. Friendly and helpful staff. Clean room with plenty of electrical points and comfortable bed. Good shower too. Decent breakfast next morning.

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Patrick N. H. Couples - Confirmed reviews ALL

As above

Dear Patrick, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Julien C. Business - Confirmed reviews ALL

Nice and easy

Dear Julien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Paul M. Couples - Confirmed reviews ALL

Right next to the shepherds bush empire and tube station, nice comfortable room and plenty to choose from at breakfast, I’ve knocked one point off because the dining area is very small for such a large hotel and it’s difficult to get a table if it’s busy. Plenty of good bars and restaurants in the area. The staff were pleasant, tea and coffee in the room and all basic tv channels. I would stay here again.

Dear Paul M., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. However, I am sorry to hear about your experience during breakfast. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Simon H. Couples - Confirmed reviews ALL

Cose to underground station and Shepherds Bush Empire. Great choice of eateries close by and in Westfield Shopping complex

Dear Simon, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Robert D. Business - Confirmed reviews ALL

Decent room, like most Ibis hotels. Breakfast was not ideal for me due to no granola and no oat milk options, unlike all other Ibis hotels I have stayed at in London.

Dear Robert, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Samantha H. Couples - Confirmed reviews ALL

We stayed for 3 nights. Staff were all super friendly and helpful, our room was spotless and the location was perfect. Will definitely stay again 😃

Dear Samantha, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Beverley N. Couples - Confirmed reviews ALL

Everything was fine but we found the room very hot. With the window open it was too noisy.

Dear Beverley, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Rennie R. Business - Confirmed reviews ALL

The booking was very simple and the staff on arrival were very helpful.

Dear r., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Ric C. Solo - Confirmed reviews ALL

I knew I was going to be hopping the Underground and trains all week, including coming back from shows at night. I wanted somewhere I'd feel safe getting from the tubes to the hotel. This fit the bill perfectly. Shepherd's Bush Tube station became my hub for all activities. The hotel is well priced, well placed and has a really helpful staff.

Dear Ric, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Najwa B. Families - Confirmed reviews ALL

The room was small and had no refrigerator. It did have a kettle, coffee, and tea. An iron was available upon request. The wardrobe was very basic, with only shelves and a hanger. Towels were few, and we had to ask for them. We were surprised that the air conditioning turned off when the temperature dropped, and when we complained, they gave us a fan. There was no drinking water in the room. There were only two electrical outlets, and they were far from the bed. The bathroom was small, and the toothbrushes and toothpaste were available upon request. Non-available toilet brush. Breakfast was a buffet, but the breakfast area is small and could get crowded.

Dear Najwa, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Chris C. Couples - Confirmed reviews ALL

Nice room, clean and comfortable

Dear Chris, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Alison U. Families - Confirmed reviews ALL

The room was very comfortable and clean and breakfast good

Dear Alison, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Robert R. Couples - Confirmed reviews ALL

Excellent.

Dear Robert, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Office Maiuri

Customer review rating 3.0/5

Joanna R. Couples - Confirmed reviews ALL

Hotel was in a good location however very noisy throughout the night People coming home talking loudly in the street

Dear Joanna, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Office Maiuri

Customer review rating 3.5/5

Edward R. Couples - Confirmed reviews ALL

Very comfortable room and good breakfast. Location very good for transport links. One drawback was the menu provided in so called Fogg Restaurant, it was more like a fast microwave menu. Can recommend Al Forno about two hundred yards from hotel. Second drawback was no decaffeinated teabags in room or breakfast setting, had to ask at reception and they ran out meaning a trip to buy our own at Sainsbury’s.

Dear Edward, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Office Maiuri

Customer review rating 5.0/5

Ian M. Couples - Confirmed reviews ALL

Reception staff were very friendly and helpful

Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Desk Office Maiuri

Other web-users rate our hotel

  • 984 reviews 9.7/10 Location
  • 1,084 reviews 6.6/10 Room
  • 965 reviews 9.1/10 Service
  • 26 reviews 6.6/10 WiFi
  • 513 reviews 8.3/10 Cleanliness
  • 467 reviews 7.5/10 Breakfast

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