ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,370 reviews

Best price
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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
ibis London Shepherds Bush - Hammersmith - Image 3
ibis London Shepherds Bush - Hammersmith - Image 4
3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 128 rooms
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
  • 128 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
3-5 Rockley road, W14 0DJ London, United Kingdom
Telephone +44 20 7348 2020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,370 reviews

Customer review rating 5.0/5

Samantha H. Couples - Confirmed reviews ALL

Dear Samantha, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Beverley N. Couples - Confirmed reviews ALL

Dear Beverley, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Rennie R. Business - Confirmed reviews ALL

Dear r., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Ric C. Solo - Confirmed reviews ALL

Dear Ric, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Najwa B. Families - Confirmed reviews ALL

Dear Najwa, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Dear Samantha, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Beverley N. Couples - Confirmed reviews ALL

Everything was fine but we found the room very hot. With the window open it was too noisy.

Dear Beverley, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Rennie R. Business - Confirmed reviews ALL

The booking was very simple and the staff on arrival were very helpful.

Dear r., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Ric C. Solo - Confirmed reviews ALL

I knew I was going to be hopping the Underground and trains all week, including coming back from shows at night. I wanted somewhere I'd feel safe getting from the tubes to the hotel. This fit the bill perfectly. Shepherd's Bush Tube station became my hub for all activities. The hotel is well priced, well placed and has a really helpful staff.

Dear Ric, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Najwa B. Families - Confirmed reviews ALL

The room was small and had no refrigerator. It did have a kettle, coffee, and tea. An iron was available upon request. The wardrobe was very basic, with only shelves and a hanger. Towels were few, and we had to ask for them. We were surprised that the air conditioning turned off when the temperature dropped, and when we complained, they gave us a fan. There was no drinking water in the room. There were only two electrical outlets, and they were far from the bed. The bathroom was small, and the toothbrushes and toothpaste were available upon request. Non-available toilet brush. Breakfast was a buffet, but the breakfast area is small and could get crowded.

Dear Najwa, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Chris C. Couples - Confirmed reviews ALL

Nice room, clean and comfortable

Dear Chris, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Alison U. Families - Confirmed reviews ALL

The room was very comfortable and clean and breakfast good

Dear Alison, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Robert R. Couples - Confirmed reviews ALL

Excellent.

Dear Robert, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Office Maiuri

Customer review rating 3.0/5

Joanna R. Couples - Confirmed reviews ALL

Hotel was in a good location however very noisy throughout the night People coming home talking loudly in the street

Dear Joanna, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Office Maiuri

Customer review rating 3.5/5

Edward R. Couples - Confirmed reviews ALL

Very comfortable room and good breakfast. Location very good for transport links. One drawback was the menu provided in so called Fogg Restaurant, it was more like a fast microwave menu. Can recommend Al Forno about two hundred yards from hotel. Second drawback was no decaffeinated teabags in room or breakfast setting, had to ask at reception and they ran out meaning a trip to buy our own at Sainsbury’s.

Dear Edward, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Office Maiuri

Customer review rating 5.0/5

Ian M. Couples - Confirmed reviews ALL

Reception staff were very friendly and helpful

Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Desk Office Maiuri

Customer review rating 5.0/5

Julia N. Friends - Confirmed reviews ALL

We only stayed one night but it was a very positive experience. Good location for where we were going. The public areas were appealing. The room was clean and comfortable, with effective air-con and obviously good windows because it was lovely and quiet. Everything we needed. But the big selling point was the staff. Everyone we encountered, reception staff, cleaning staff etc, was helpful, polite, friendly, welcoming. It really makes a difference. (Good price too.)

Dear Julia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Desk Office Maiuri

Customer review rating 5.0/5

Philip B. Solo - Confirmed reviews ALL

A lovely room with a very comfortable bed. A really nice shower. Tea and coffee. What more could you want The hotel was a 10 minute walk to Bush Hall where I went for a concert. Breakfast was absolutely delightful with lots of choice.

Dear Philip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Desk Office Maiuri

Customer review rating 3.5/5

Ka F. L. Couples - Confirmed reviews ALL

The room was a bit dated but the shower was good and powerful.

Dear Ka F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Office Maiuri

Customer review rating 4.0/5

Dimitrios R. Couples - Confirmed reviews ALL

Friendly staff good breakfast and located close to transport.

Dear Dimitrios, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Robert M. Families - Confirmed reviews ALL

Helpful man on reception at 11.30pm gave a glass with ice. Recommended

Dear Robert, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 0.5/5

Bryony S. Families - Confirmed reviews ALL

Booked early check in, reception couldn't find a room for 30mins. Kept offering twin when we had a double booked. Room was not fully cleaned. Bed was so uncomfortable which led to a awful nights sleep.

Dear Bryony, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Vishaal B. Friends - Confirmed reviews ALL

Breakfast is the same daily. Gets boring , please have a variety or change daily

Dear Vishaal, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Porrneema D. A. Families - Confirmed reviews ALL

Friendly staff

Dear Porrneema, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Stephen H. Solo - Confirmed reviews ALL

Just perfect x

Dear Stephen, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Other web-users rate our hotel

  • 993 reviews 9.7/10 Location
  • 1,086 reviews 6.6/10 Room
  • 971 reviews 9.1/10 Service
  • 27 reviews 6.5/10 WiFi
  • 521 reviews 8.3/10 Cleanliness
  • 462 reviews 7.6/10 Breakfast
  • 144 reviews 6.3/10 Amenities

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