ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,310 reviews

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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
ibis London Shepherds Bush - Hammersmith - Image 3
ibis London Shepherds Bush - Hammersmith - Image 4
3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 128 rooms
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
  • 128 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
3-5 Rockley road, W14 0DJ London, United Kingdom
Telephone +44 20 7348 2020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,310 reviews

Customer review rating 5.0/5

Paula H. S. Friends - Confirmed reviews ALL

Dear Paula, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Mehul O. Friends - Confirmed reviews ALL

Dear Mehul, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Hayat B. Business - Confirmed reviews ALL

Dear Hayat, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Stephen C. Business - Confirmed reviews ALL

Dear Stephen, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Angelika S. K. Families - Confirmed reviews ALL

Dear Angelika, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Dear Paula, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Mehul O. Friends - Confirmed reviews ALL

I am booking here again anytime I go London

Dear Mehul, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Hayat B. Business - Confirmed reviews ALL

Easy check-in and checkout. Very comfortable bed and strong power shower.

Dear Hayat, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.5/5

Stephen C. Business - Confirmed reviews ALL

Staff very friendly, location great for me, rooms bit dated now, tv old not many channels, shower in accessibility room not easy to adjust, breakfast poor this time: no tomatos, no butter, scrambled eggs not great, bacon dry and old, selection wasn't as good as usual.

Dear Stephen, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Angelika S. K. Families - Confirmed reviews ALL

Close to the underground and public transport, clean room, nice staff. We are really grateful for the staff.

Dear Angelika, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Hilary H. Couples - Confirmed reviews ALL

The welcome from the staff was amazing, they were genuinely pleased to see us and offer any help we needed

Dear Hilary, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 1.5/5

Vincent M. Couples - Confirmed reviews ALL

My wife and I booked this hotel because we are familiar with the area and it has excellent public transport connectivity to the city and beyond. It was a short 'theatre weekend' break which meant we simply needed a comfortable bed and a breakfast as we would only be in the hotel after the theatre shows. We were pleased that we were able to discount our bill by £135.82 using All Accor credit points we earned earlier in the year. A very simple process to complete at the time of booking that allowed us to pay our balance of £153.81 during this process. All things being equal, this meant only incidentals would be due at check out. Everything was reasonable until breakfast on the first morning. The 'auto-barista' coffee machine was unavailable for use due to a malfunction of some type. We waited while staff tried to restore functionality but it was clear that they did not have the skills or knowledge to restore good working order (which is not a fault) and were perhaps unaware that in their efforts to restore some normality; other duties such as clearing tables and restocking the breakfast buffet were being neglected. I looked for another coffee machine and was disappointed to see that there was none. I was further disappointed to notice the bar was equipped with a professional barista machine that was not being used as an alternative to the only other option of filtered coffee from a 'pump action' thermos type flask. My wife cleared a table for our use while I attended to the coffee. We were able eat something from the now depleted and unappetising buffet. We cleared our table when we finished to allow other guests a space before staff eventually returned to their routines after 'giving up' trying to fix the coffee machine. The next morning I thought it best not to risk another drama and went I went to the petrol station around the corner for coffees and some snack items for breakfast. This appeared to have been the best option as I noticed on my way out that the one coffee machine was still in a state of disrepair. I mentioned our concerns and disappointment to the receptionist at check-out and advised that we would not be having breakfast as a result of the foregoing experience. While he was empathetic of our decision there was not a lot that could be done as no engineers were available at the weekend. My only comment was that it could have been avoided if there was more than one machine (as is the norm in many other similar hotels of this type and category). He asked me if I would like a copy of my bill but I asked for it to be sent by email. I was then asked to pay my final bill of £135.82. I thought perhaps I hadn't pre-paid and this was the balance of the £153.81 minus the charge for the declined breakfast and the add-on for the bottle of lager I had on Saturday night. After we arrived home, I checked the email and it bore little to no resemblance of what I booked. There was a charge for 4 breakfasts on both days. I called the hotel to complain and a total amount due that appeared to be around £150 more than I had already pre-paid. The person I spoke with said they would investigate the matter and offered to cancel the charge for the declined breakfasts on the Sunday of departure. Which I thought was reasonable in the circumstances. Today I have received in to my bank account a refund of £129.57. It would appear that this is a refund of the incorrectly charged amount of £135.82 minus the correctly charged £6.25 for 1 lager I had on Saturday night. The breakfast was not refunded. I thought it best to contact the hotel regarding the refund that was offered and the staff member has advised that she has now refunded the breakfast charge and it should be credited back within a few days. It matters little whether we receive this refund. We are an elderly couple enjoying the fruits of our labour in our golden years. Our hotel stays are a mixture of high end hotels for holidays and the more budget friendly ones when we are only ever using the hotel to sleep and ready ourselves. Poor customer service or provision is detrimental to brand loyalty. This is only our second time in an All Accor managed property and I very much doubt there will be a third. We rarely complain and are more inclined to 'vote with our feet'.

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay at our ibis London Shepherds Bush - Hammersmith. First and foremost, please accept our sincere apologies for the disappointment and inconvenience caused during your stay, particularly regarding the breakfast experience and the issues with your final bill. Unfortunately, the breakdown of our coffee machine fell well below our usual standards and expectations. As this occurred over the weekend, we were unable to arrange an engineer's attendance until the next working day. Our team made every effort to restore the machine to service so that guests could enjoy their breakfast as normal; however, as they are not trained engineers, they were ultimately unable to resolve the technical fault. We understand that the alternative coffee provided from the pump flasks was not the experience you expected and sincerely apologise for the inconvenience caused. We are also sorry that the focus on resolving the machine issue impacted other breakfast service areas, including table clearing and buffet replenishment. This is certainly not the standard of service we strive to deliver. Regarding the billing confusion at check-out, we fully understand your frustration. Please accept our apologies for the incorrect charges that appeared on your account. Following our investigation, all charges that were not due have been refunded, including the breakfast charges discussed with our team. We regret the confusion and additional time you had to spend contacting us to have this matter resolved. We truly value your loyalty and are saddened to learn that this experience has left you questioning whether you would stay with Accor again. While we cannot change the inconvenience you experienced, we hope you will accept our sincere apologies and allow us the opportunity to restore your confidence in the future. It would be a great pleasure to welcome you back and provide the seamless stay that you had every right to expect. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Michael A. Couples - Confirmed reviews ALL

Conveniently located. Friendly staff. Excellent value for money.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Helen L. Families - Confirmed reviews ALL

Exactly what we needed. Close to tube station.

Dear Helen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Catherine D. Solo - Confirmed reviews ALL

I really enjoyed my stay, the room was simple but clean and comfortable. Additional amenities were available at the front desk. The team is very efficient and professional, front desk, breakfast and cleaning crew were all very kind and helpful. The hotel entrance is secured with buzzer/key card, making it safe as a solo female traveler. It is not the most touristic area but there are shops and good public transportation nearby and the hotel is reasonnably priced. Breakfast is good, with gluten free bread available upon request.

Dear Catherine, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Iva M. Families - Confirmed reviews ALL

Clean comfortable rooms, extremely friendly staff. We really enjoyed our stay.

Dear Iva, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Antoine H. Solo - Confirmed reviews ALL

I had a wonderful stay at this hotel. It was well located and very well maintained. The team was extremely welcoming and friendly, which made my stay even more enjoyable. I would definitely recommend this hotel!

Dear Antoine, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Customer review rating 3.5/5

Dinah M. Friends - Confirmed reviews ALL

The staff was friendly and helpful. The room was as expected (I've stayed in IBIS hotels before), but the air cooler was not able to keep the room as comfortable as we would like. But the temps were in the 30's so we were thankful it was able to cool it some.

Dear Dinah, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maiuri Front Desk Office

Customer review rating 3.5/5

Harriet B. Business - Confirmed reviews ALL

Twin room, although basic, was clean and had required facilities. Close to O2 Arena just across Shepherd's Bush Green, so conveniently located. Had no issues with the key card working, which often happens with other hotels. Check-in desk/reception area spacious and clean. Staff were welcoming.

Dear Harriet, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Andrea P. Families - Confirmed reviews ALL

All perfect

Dear Andrea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Customer review rating 4.5/5

Gertrude N. Business - Confirmed reviews ALL

Axel, the desk manager, was very professional, very welcoming and extremely polite. The other staff were also professional and courteous.

Dear Gertrude, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Customer review rating 4.5/5

Sabine S. Families - Confirmed reviews ALL

quiet hotel with short ways to underground and bus. Breakfast was a good selection of British and continental with good coffee and hot choclate. People were very friendly and we could store our suitecase on both days, arrival and departure at the hotel in a safe space.

Dear Sabine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Customer review rating 4.5/5

Adrian G. Solo - Confirmed reviews ALL

Conveniently located near public transport, I found the Ibis a good place to stay for my week in London.

Dear Adrian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Mohamed N. Solo - Confirmed reviews ALL

Ibis offers a standard offering that is of great quality whic means consistent delivery of its product.

Dear Mohamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Customer review rating 5.0/5

Jimenez M. Friends - Confirmed reviews ALL

We had a very good stay!

Dear Jimenez, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Other web-users rate our hotel

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  • 30 reviews 6.5/10 WiFi
  • 501 reviews 8.5/10 Cleanliness
  • 444 reviews 7.7/10 Breakfast
  • 142 reviews 6.3/10 Amenities

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