ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.5/5 182 reviews

Best price
guarantee
ibis Hong Kong Central & Sheung Wan - Image 1
ibis Hong Kong Central & Sheung Wan - Image 2
ibis Hong Kong Central & Sheung Wan - Image 3
ibis Hong Kong Central & Sheung Wan - Image 4
No 28 Des Voeux Road West, Sheung Wan, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room, City view - 2 single beds

Photo out of - Standard Room, City view - 2 single beds

Typical old town street in Sheung Wan can be discovered from the large bay windows of City View Rooms with 3-metre high ceiling and timber flooring, creating spaciousness and homey experiences to our guests.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Harbour View Room offers stunning view of Hong Kong's iconic Victoria Harbour with beautiful skyline as well as a modern and inviting feel with large bay windows and timber flooring in room.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Harbour View Room offers stunning view of Hong Kong's iconic Victoria Harbour with beautiful skyline as well as a modern and inviting feel with large bay windows and timber flooring in room.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

The high-floor Superior Harbour View Room offers unparalleled views. Floor-to-ceiling corner bay windows showcases expansive views of Victoria Harbour and the Hong Kong skyline. Modern décor and timber floors complete the exclusive experience.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Family Rooms - with queen-size bed room connecting to single beds room offers ultimate convenience to family. Splendid harbour view is still available in the room for the whole family to enjoy together.

  • Views:

    Harbour view

Max. number of persons
5
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Chinese decorations set amid early 80s of Hong Kong, bringing our guests an interesting time travel journey. The photos are for reference only. The Hotel reserves the right to make changes to the product described without prior notice.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

The cozy room features a tasteful blend of soothing colors and soft lighting. The well-equipped amenities include charging ports, a window-side table, large storage space will make you feel right at home.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Surrounding with various sea creatures, our guests will be taken under the sea and be soaked in a world of peace and tranquility. The photos are for reference only. The Hotel reserves the right to make changes to the product described without prior notice

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

A cosy Nailong-themed hideaway where little imaginations run wild, with playful décor, tent, children's bathrobe and slippers, plus plush toys, play mat and more, all in a bright 25 sqms studio, available for a limited time only.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

See availabilities

The contemporary 25 m² (270 sq.ft.) studio room features one queen-size bed, timber flooring, 3m high ceiling and wonderful views of the peak. Roll-away bed can be provided for this room type with additional charge.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone
Fax +852 2252 2900
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 550 rooms
  • 12 rooms for people with reduced mobility
  • 32 connecting rooms
  • 550 non-smoking rooms
  • 32 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

4 Meeting rooms

Well-being

Fitness Centre

  • On site

TASTE

Photo out of - TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Cooking style
International
Chef name
Rick Kwan
Capacity
100
Accessibility
Accessible service
No 28 Des Voeux Road West, Sheung Wan, 0 Hong Kong, Hong Kong Sar, China
Telephone +852 2252 2938
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Located adjacent to the Reception on the 5th floor, LE BAR offers cozy environment amid an open ambience where guests can unwind and socialize in pleasure and leisure. LE BAR offers light breakfast, lunch, tea, à la carte dishes, and bartending service.

Breakfast styles ranging from international flavour to local specialties are served amid the casual dining vibe at TASTE, where guests indulge in global taste of great value for money.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  182 reviews

Customer review rating 4.5/5

Vasudevan P. Families - Confirmed reviews ALL

Dear Mr. Vasudevan, Thank you for choosing ibis Hong Kong Central & Sheung Wan and for sharing your wonderful feedback. We are happy to know that you enjoyed our convenient location, with easy access to the MTR, Macau Ferry Terminal, harbourfront promenade, and the iconic Hong Kong trams. It is also great to hear that you were satisfied with the hotel’s cleanliness, Wi-Fi, smooth arrival and departure experience, and the service provided by our team. Your kind words are a great encouragement to our colleagues, and we will be sure to share your feedback with them. Thank you again for your recommendation and continued support as an ALL Accor member. We look forward to welcoming you back for another enjoyable stay in Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.0/5

Poon W. C. Solo - Confirmed reviews ALL

Dear Mr. Poon, Thank you for taking the time to share such detailed feedback with us, especially as a returning guest who is familiar with our hotel. It is encouraging to know that you have continued to choose ibis Hong Kong Central and Sheung Wan and that you were generally satisfied with the service during your stay. We are also glad that you enjoyed the harbour view upgrade on this occasion. At the same time, I am truly sorry that the Wi-Fi connection was so slow while you were working in the room. We understand how frustrating this must have been, particularly when you were relying on a stable connection during the day. The delay in arranging the technical follow-up, followed by the technician not arriving as advised, was certainly not the level of service we would expect. We are reviewing the handling of your request with the relevant team to ensure that such cases are followed up more promptly and effectively. I am also concerned to learn about what happened when two colleagues entered your room without knocking. Regardless of whether the room was being serviced at the time, our team should always follow the proper room-entry procedure and make their presence known before entering a guest room. I sincerely apologise for this lapse and for the uncomfortable situation it caused. Your feedback is a valuable reminder to reinforce this basic but important standard with the team. We truly appreciate your continued support and the candid way you have shared both the positive aspects and the areas where we need to do better. I hope we will have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Thibaut E. Business - Confirmed reviews ALL

Dear Ms. Thibaut, Thank you for sharing your lovely feedback with us. We are happy to know that you enjoyed the convenient location, breakfast selection and the cleanliness of your room. It is especially nice to hear that you also appreciated the view from your room, which we hope added a little extra enjoyment to your stay. We are grateful that you took the time to share your experience, and it is always encouraging for our team to know that these details helped make your stay a pleasant one. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central and Sheung Wan for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Hiscock R. Couples - Confirmed reviews ALL

Dear Mr. Hiscock, Dear Mr. Hiscock, Thank you for sharing your wonderful feedback following your stay with us, and for your continued loyalty as an ALL-Silver member. We are delighted to know that you enjoyed our convenient location, comfortable room, and the beautiful harbour view from your room. It is also lovely to hear that our friendly and efficient service, as well as our breakfast offering, contributed to making your stay a pleasant one. Your kind words are a great encouragement to our team, and we truly appreciate your recommendation. At the same time, we sincerely appreciate your constructive comments regarding the condition of the guest room. We regret that the flooring and bathroom caulking did not meet your expectations and gave an impression of wear. While we are pleased to know that you found the room, bedding, and overall housekeeping standards clean and comfortable, we understand how these maintenance items may have affected your perception of the room's overall condition. Please rest assured that your observations have been shared with the relevant departments for review. Feedback such as yours is invaluable in helping us identify areas where improvements can be made and ensuring that we continue to provide the best possible experience for our guests. Thank you once again for your valuable feedback and for choosing to stay with us. We greatly appreciate your support and loyalty throughout your travels, and we wish you many pleasant journeys ahead. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 2.5/5

Dennis E. L. Couples - Confirmed reviews ALL

Dear Ms. Dennis, Thank you for taking the time to share your detailed feedback following your stay at ibis Hong Kong Central & Sheung Wan. We are sorry to learn that the room comfort did not fully meet your expectations, particularly regarding the bed firmness, air conditioning noise, and the condition of the hair dryer. We understand the importance of a comfortable sleeping environment, and we regret that these aspects affected the quality of your rest. Your comments have been shared with the relevant teams for further review and follow-up. We appreciate your feedback, as it helps us identify areas where we can continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Best regards, Jennifer Siu Assistant General Manager

Dear Mr. Vasudevan, Thank you for choosing ibis Hong Kong Central & Sheung Wan and for sharing your wonderful feedback. We are happy to know that you enjoyed our convenient location, with easy access to the MTR, Macau Ferry Terminal, harbourfront promenade, and the iconic Hong Kong trams. It is also great to hear that you were satisfied with the hotel’s cleanliness, Wi-Fi, smooth arrival and departure experience, and the service provided by our team. Your kind words are a great encouragement to our colleagues, and we will be sure to share your feedback with them. Thank you again for your recommendation and continued support as an ALL Accor member. We look forward to welcoming you back for another enjoyable stay in Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.0/5

Poon W. C. Solo - Confirmed reviews ALL

I have stayed at this hotel several times and am very familiar with both its strengths and shortcomings. They are still using a decades-old magnetic card access system, which fails to work about 50% of the time in the elevator. Other than this, I am generally satisfied with their service, especially as I was upgraded to a room with a harbour view this time. One day, while I was working on my laptop in the hotel room, I found the Wi-Fi to be intolerably slow. The connection speed was only around 1–2 Mbps during the day, so I called reception and asked if someone could look into the issue. The following afternoon, reception called me back and told me that a technician would come up to have a look, but in the end, no one came. Two days after my initial enquiry, while I was working on my laptop and the housekeeper was tidying the room, I suddenly heard some male voices behind me. I turned around and saw two men entering my room without even knocking on the door. Although I personally did not mind too much, I think that in a proper hotel, some basic protocol should be observed before staff enter a guest's room.

Dear Mr. Poon, Thank you for taking the time to share such detailed feedback with us, especially as a returning guest who is familiar with our hotel. It is encouraging to know that you have continued to choose ibis Hong Kong Central and Sheung Wan and that you were generally satisfied with the service during your stay. We are also glad that you enjoyed the harbour view upgrade on this occasion. At the same time, I am truly sorry that the Wi-Fi connection was so slow while you were working in the room. We understand how frustrating this must have been, particularly when you were relying on a stable connection during the day. The delay in arranging the technical follow-up, followed by the technician not arriving as advised, was certainly not the level of service we would expect. We are reviewing the handling of your request with the relevant team to ensure that such cases are followed up more promptly and effectively. I am also concerned to learn about what happened when two colleagues entered your room without knocking. Regardless of whether the room was being serviced at the time, our team should always follow the proper room-entry procedure and make their presence known before entering a guest room. I sincerely apologise for this lapse and for the uncomfortable situation it caused. Your feedback is a valuable reminder to reinforce this basic but important standard with the team. We truly appreciate your continued support and the candid way you have shared both the positive aspects and the areas where we need to do better. I hope we will have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Thibaut E. Business - Confirmed reviews ALL

Good location Breakfast option Clean room Nice view

Dear Ms. Thibaut, Thank you for sharing your lovely feedback with us. We are happy to know that you enjoyed the convenient location, breakfast selection and the cleanliness of your room. It is especially nice to hear that you also appreciated the view from your room, which we hope added a little extra enjoyment to your stay. We are grateful that you took the time to share your experience, and it is always encouraging for our team to know that these details helped make your stay a pleasant one. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central and Sheung Wan for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Hiscock R. Couples - Confirmed reviews ALL

We enjoyed the location of this Ibis and found the room to be a nice size and very comfortable. Close to MTR station and tram station. Easy walk to Central. Service was friendly and efficient and we had zero problems during our stay. Breakfast was good and fair price at the walk in rate. Harbour view in our room was phenomenal. Highly recommend this hotel.

Dear Mr. Hiscock, Dear Mr. Hiscock, Thank you for sharing your wonderful feedback following your stay with us, and for your continued loyalty as an ALL-Silver member. We are delighted to know that you enjoyed our convenient location, comfortable room, and the beautiful harbour view from your room. It is also lovely to hear that our friendly and efficient service, as well as our breakfast offering, contributed to making your stay a pleasant one. Your kind words are a great encouragement to our team, and we truly appreciate your recommendation. At the same time, we sincerely appreciate your constructive comments regarding the condition of the guest room. We regret that the flooring and bathroom caulking did not meet your expectations and gave an impression of wear. While we are pleased to know that you found the room, bedding, and overall housekeeping standards clean and comfortable, we understand how these maintenance items may have affected your perception of the room's overall condition. Please rest assured that your observations have been shared with the relevant departments for review. Feedback such as yours is invaluable in helping us identify areas where improvements can be made and ensuring that we continue to provide the best possible experience for our guests. Thank you once again for your valuable feedback and for choosing to stay with us. We greatly appreciate your support and loyalty throughout your travels, and we wish you many pleasant journeys ahead. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 2.5/5

Dennis E. L. Couples - Confirmed reviews ALL

The bed was very hard / uncomfortable so we didn’t sleep very well and woke up feeling stiff every morning. The air con was very noisy so we had to turn it off to be able to sleep. The hair dryer seemed very old

Dear Ms. Dennis, Thank you for taking the time to share your detailed feedback following your stay at ibis Hong Kong Central & Sheung Wan. We are sorry to learn that the room comfort did not fully meet your expectations, particularly regarding the bed firmness, air conditioning noise, and the condition of the hair dryer. We understand the importance of a comfortable sleeping environment, and we regret that these aspects affected the quality of your rest. Your comments have been shared with the relevant teams for further review and follow-up. We appreciate your feedback, as it helps us identify areas where we can continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Li T. Families - Confirmed reviews ALL

We arrived early (before 12noon) from an overnight flight and got checked into our room straightaway, it was invaluable as we could freshen up and start our day in HK. Staff members were helpful. An area to improve though is cleanness: there were hairs and fluff from previous guests around the bed, the floor mat and there was a smell at the bathroom.

Dear Miss Li, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and spacious room, and that our team was able to accommodate an early check-in after your overnight flight. We understand how valuable it is to settle into a room and refresh before starting the day, and we are glad this helped make your arrival in Hong Kong more comfortable. It is also encouraging to hear that you found our team members helpful throughout your stay. At the same time, we sincerely apologize for the cleanliness issues you encountered. Finding hairs and fluff around the bed and floor mat, as well as noticing an unpleasant smell in the bathroom, is certainly not the experience we aim to provide. Please accept our apologies for these shortcomings. Your comments have been shared with our Housekeeping team for immediate review and follow-up. We will reinforce our room inspection procedures to ensure greater attention to detail and maintain the standards our guests expect and deserve. Thank you once again for your valuable feedback. We appreciate both your positive comments and your constructive observations, as they help us improve. We hope to have another opportunity to welcome you and provide you with a more seamless experience in the future. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Sentosa Y. Business - Confirmed reviews ALL

ok. location is good. fast check in.

Dear Ms. Sentosa, Thank you for taking the time to share your experience with us. It is wonderful to know that you found the hotel’s location convenient and that the fast and smooth check-in made a good start to your stay. Your kind feedback is encouraging for our Front Office team, who always aim to make every arrival as welcoming and hassle-free as possible. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central & Sheung Wan on your next visit to Hong Kong and wish you another comfortable and enjoyable stay with us. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Jagtiani R. Friends - Confirmed reviews ALL

Had a great stay with no issues at all , everything was FINE, got a nice room with a great amazing view of the harbour .

Dear Mr. Jagtiani, Thank you for sharing your experience with us. It is great to know that you had a smooth and enjoyable stay, and that you liked your high-floor room and the beautiful harbour view. We are also happy to hear that you found the room clean and comfortable, with everything you needed for a simple and relaxing stay. Knowing that everything went smoothly during your visit is especially encouraging for our team. We hope to welcome you back to the hotel on your next visit to Hong Kong, perhaps to enjoy the harbour view once again! Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Yadav P. Solo - Confirmed reviews ALL

Staff was one call away for anything needed

Dear Mr. Yadav, Thank you for sharing your kind feedback following your recent stay with us. We are glad to know that you appreciated our convenient location and the attentive service provided by our team. It is wonderful to hear that our colleagues were always ready to assist whenever needed. Your recognition is a great encouragement to the team, and we look forward to welcoming you back to ibis Hong Kong Central and Sheung Wan on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Houston K. Friends - Confirmed reviews ALL

I always enjoy staying at IBIS in Hing Kong as it is very convenient for MTR, Bus and tram. The rooms are bright and very clean and staff are very helpful and friendly

Dear Mr. Houston, Thank you for sharing your lovely feedback following your recent stay with us. It is always a pleasure to welcome you back to ibis Hong Kong Central and Sheung Wan. We are glad to know that you continue to enjoy our convenient location, with easy access to the MTR, buses and tram, as well as our bright and clean rooms. Your kind words about our helpful and friendly team are truly appreciated and will be shared with our colleagues. We look forward to welcoming you back to Hong Kong for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Li C. T. Business - Confirmed reviews ALL

I had a very comfortable stay at the ibis. Despite it being an incredibly busy day, the reception staff tried their very best to address all my needs. A special thanks to Alex at the front desk for his patience and suggestions for my schedule. It's your staff that makes ibis different. The room was lovely and featured a great harbourview view.

Dear Mr. Li, Thank you for taking the time to share such a thoughtful review following your stay with us. It is wonderful to know that you had a very comfortable stay and enjoyed the lovely harbour view from your room. We are especially grateful for your kind recognition of Alex at the Front Desk. Your appreciation of his patience and helpful suggestions will certainly mean a lot to him. Your words about our team being what makes ibis different are truly encouraging. We will be happy to share your feedback with Alex and our colleagues as a wonderful recognition of their efforts. We look forward to welcoming you back to ibis Hong Kong Central and Sheung Wan on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Tsui C. Solo - Confirmed reviews ALL

I would like to thank Alex, who was very attentive at check-in. He accurately recognised my platinum status, went out of his way to place me in a high floor harbour view room, and proactively offered a late checkout as well, I had an early departure this time but appreciated the offer. For a focused-service hotel, the room assignment itself really differentiates the experience and Alex made my stay very enjoyable. I had a very pleasant stay and will definitely return on my next visit to Hong Kong.

Dear Mr. Tsui, Thank you for sharing your detailed feedback following your recent stay with us. We are very happy to know that you had such a pleasant experience and that the room arrangement added to your stay. It is especially encouraging to hear that the attention given at check-in and the recognition of your Platinum status made you feel well taken care of. We greatly appreciate your recognition of the service provided by Alex. His attentiveness in arranging a high-floor Harbour View room and proactively offering a late check-out reflects the personal service we hope to provide to our returning members. Your feedback will certainly be shared with him and the team. We look forward to welcoming you back to Hong Kong on your next visit and hope to have the pleasure of making your stay with us another comfortable and enjoyable experience. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.5/5

Chong N. Families - Confirmed reviews ALL

Good stay, convenient location, rooms are quite small but still ok. Clement at front desk assisted with my check in and I am very glad to have received his help. He was very friendly and gave us a connecting room on the highest floor with good view as per our request.

Dear Ms. Chong, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to know that you had a comfortable stay and enjoyed our convenient location. We also appreciate your understanding regarding the room size. It is especially wonderful to hear your kind words about Clement. We are glad that he was able to assist with your check-in and arrange a connecting room on the highest floor with a good view according to your request. Your recognition of his friendliness and helpfulness means a lot to us, and we will certainly share your kind comments with him. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back on your next visit to Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Koh K. W. Business - Confirmed reviews ALL

Your counter staff were great in settling me in, and helping with check-in and other issues I encountered (e.g. plumbing in the bathroom). The technical staff who helped with the plumbing issues were great. The cleaning staff on the 28th floor was excellent. They did a really great job of keeping the rooms tidy and clean each day. Your door staff were also very friendly and helpful. Keep up the great work.

Dear Mr. / Ms. Koh, Thank you very much for taking the time to share such a detailed and thoughtful review following your stay with us. w. are very pleased to know that our team contributed to making your stay comfortable and enjoyable. It is wonderful to hear that our colleagues were helpful and friendly whenever you needed assistance. w. also truly appreciate your kind comments about our convenient location and are happy that it allowed you to experience a little of the charm of old Hong Kong. w. are especially grateful for your recognition of our housekeeping colleague on the 28th floor. Your kind words about her exceptional care in keeping your room tidy and clean each day mean a great deal to us. w. will certainly share your appreciation with her and the housekeeping team, and I’m sure it will be a wonderful encouragement to her. Thank you once again for your kind words and support. w. look forward to welcoming you back to Hong Kong and making your next stay just as comfortable and memorable. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Cabalfin C. Families - Confirmed reviews ALL

Perfect!

Dear Ms. Cabalfin, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are pleased to know that you enjoyed our central location and comfortable rooms. It is especially lovely to hear your kind words about our team, and we will be sure to share your compliments with Clement. Your recognition will certainly mean a lot to him. Thank you once again for your kind support. We look forward to welcoming you back to Hong Kong and providing you with another comfortable and enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 2.0/5

Chin L. Friends - Confirmed reviews ALL

I recently completed my 2-night stay at ibis Hong Kong Central & Sheung Wan. Unfortunately, the overall experience fell well below expectations due to communication issues and poor service execution. 1. Booking Process Concerns: Prior to arrival, a miscommunication caused my reservation to be mistakenly cancelled. While Ms. Steffi Wong from reservations eventually helped restore it, the initial handling was stressful and frustrating. 2. Front Desk Check-in Experience: Upon arrival, the check-in process was rushed and purely transactional. The staff failed to mention basic essential details, such as check-out time, any introduction to hotel facilities. 3. Misleading Room View: We were assigned a "Harbour View" room, but the view was almost entirely blocked by a large building directly in front of our window. Calling this a harbour view room is misleading, as there was barely any open view of the sea. Conclusion: While the hotel's location is convenient, the combination of booking friction, lack of front desk service, and a misleading room view left us quite disappointed. Significant improvement in service and transparency is needed.

Dear Mr. Chin, Thank you for taking the time to share your detailed feedback following your recent stay with us. Your recognition of our convenient location is much appreciated, while your candid comments on the areas where we fell short provide valuable guidance for improvement. Please accept our sincere apologies for the issues with your reservation prior to arrival and the check-in experience, which did not meet your expectations. We understand that clear information at check-in helps ensure a smooth and comfortable arrival. Your comments have been shared with our Front Office Manager for further review and improvement. Regarding the room view, we are sorry to learn that the view from your upgraded room did not fully meet your expectations. Your feedback is appreciated and will be taken into consideration as the hotel continues to enhance the overall guest experience. Thank you again for highlighting the areas that require attention. We hope to provide you with a smoother and more enjoyable stay on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Wong S. L. Solo - Confirmed reviews ALL

Perfect as always

Dear Mr. Wong, Thank you for taking the time to share your feedback and for awarding us a perfect score following your recent stay with us. We are very pleased to know that you had another enjoyable stay and were happy with your overall experience and our service. As one of our valued returning guests, we greatly value your continued loyalty and support of Accor and our hotel. Your positive feedback is a great encouragement to our team and motivates us to continue providing a pleasant and comfortable experience for every stay. Thank you once again for choosing to stay with us. We truly appreciate your continued support and look forward to welcoming you back on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Darmawan M. Couples - Confirmed reviews ALL

It's was nice hotel and easy and very fast check in process

Dear Mr. Darmawan, Thank you for taking the time to share your experience with us. It is great to know that you found the room clean and comfortable, while our strategic location and reasonable rates added convenience to your stay. We are also glad that the quick and seamless check-in process made your arrival hassle-free. Your kind feedback is greatly appreciated and will be shared with our team. Thank you for your loyalty and continued support. We look forward to welcoming you back and making your next stay equally comfortable. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Chan S. M. S. Families - Confirmed reviews ALL

Staff very helpful and nice. Excellent view. Best choice for budget stay.

Dear Ms. Chan, Thank you for taking the time to share your kind comments about your recent stay with us. It is wonderful to hear that you found our team helpful and friendly, appreciated the beautiful views from your room, and found our hotel to offer good value for your stay. We are glad that these aspects contributed to a comfortable and enjoyable experience during your visit. Your kind words are greatly appreciated and will be shared with our team as encouragement. We truly value your support and look forward to welcoming you back for another pleasant stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Binsalamah T. Families - Confirmed reviews ALL

Exceptional Reservation Service and pre-arrival arrangement..

Dear Mr. Binsalamah, Thank you very much for your loyalty and for sharing your comments about your recent stay with us. We are glad to know that you found your stay convenient and worthwhile, and that our reservation service and pre‑arrival arrangements met your expectations. We would also like to acknowledge Michael from our Reservation Desk, whose exceptional service and attention to detail contributed to your positive experience. Your recognition of his efforts is greatly appreciated and will be shared with him, as it encourages our team to continue providing seamless and attentive service. We truly value your support and hope to have the pleasure of hosting you again soon, ensuring your next stay is just as memorable. Best regards, Jennifer Siu Assistant General Manager

Other web-users rate our hotel

  • 3,585 reviews 9.4/10 Location
  • 3,439 reviews 6.7/10 Room
  • 2,017 reviews 8.6/10 Service
  • 53 reviews 7.7/10 WiFi
  • 1,225 reviews 7.6/10 Cleanliness
  • 751 reviews 7.5/10 Breakfast
  • 47 reviews 3.7/10 Wellness Area
  • 17 reviews 3.8/10 Bar

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