Mondrian Hong Kong 5 stars

Customer review rating (ALL Rating) 4.6/5 889 reviews

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8A Hart Avenue, Tsim Sha Tsui, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Panoramic Victoria Harbour Views

  • Discover a Vibrant Cultural Destination in Tsim Sha Tsui

  • A Culinary Journey

  • Elevate Your Well-Being

  • Design & Cultural Programming

Our accommodation(s)

Hotel location

Mondrian Hong Kong

8A Hart Avenue, Tsim Sha Tsui
0 HONG KONG
Hong Kong SAR, China

GPS:22.297716, 114.174763

Telephone
Fax +852 3550 0340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  889 reviews

Great stay

Customer review rating 5.0/5

Jack Couples - Confirmed reviews ALL

Everything from check in, housekeeping and all my interactions with the staff were exceptional.

Dear Mr. N., Thank you for taking the time to share your positive feedback about your stay with us. We are thrilled to hear that your check-in experience, housekeeping, and interactions with our staff exceeded your expectations. Our team members always strive to provide exceptional service and create a welcoming atmosphere for all of our guests. We are delighted that you enjoyed your overall experience, and we appreciate your kind words about our staff. Their dedication to guest satisfaction is truly remarkable, and they deserve to be recognized for their hard work and commitment to our guests' well-being. Once again, thank you for choosing our hotel for your stay. We are honored to have had the opportunity to serve you and hope to welcome you back soon. Sincerely, Hyde Sit Mondrian Services Manager

Great comfortable and trendy hotel

Customer review rating 4.5/5

Jasmine Families - Confirmed reviews ALL

- nice new hotel - staff are friendly - room service calls, housekeeping very prompt - very nice chic rooms - all amenities like sandals, body cream and body shampoo are very nice

DearMs. K., Thank you for your wonderful review of your recent stay! We're thrilled you enjoyed the overall experience, including our hotel's design, friendly staff, and prompt room service and housekeeping. We're also delighted you appreciated the quality of our amenities. We sincerely apologize for the issue you experienced with the bathroom flooding after showering. We appreciate you bringing this to our attention. We will investigate this matter immediately, focusing on the glass door to determine the cause and ensure it's resolved to prevent future occurrences. The comfort and safety of our guests is our top priority. We look forward to providing you with an even better experience next time. Sincerely, Hyde Sit Mondrian Services Manager

The stay was mixed, with some standout staff providing exceptional service, but inconsistent hospitality and communication left room for improvement.

Customer review rating 1.5/5

Joann B. Friends - Confirmed reviews ALL

Dear Mondrian Hotel Management, I recently stayed at your hotel from November 7th to 11th, and I’d like to provide some feedback on both the positive and less favorable aspects of my experience. Upon check-in on November 7th at 12 p.m., I did not feel a particularly warm welcome from the front desk staff member who handled the check-in process. However, another team member—a helpful Filipino gentleman with silver braces—stood out with his excellent service. He assisted us with our luggage and helped us settle into our room later in the evening when it was ready, even assisting us with Wi-Fi setup, which was much appreciated. On the morning of November 8th, I realized I’d left a personal item at the Disney Explorers Lodge and requested assistance from the front desk to contact Disney for an update. I provided all the necessary details of my stay and mentioned that I could be reached via WhatsApp, as I did not have a local Hong Kong line. Later that evening, I checked back in with the staff, but I was simply informed again that "Disney will be in touch if they find it," with no new information. Additionally, on November 8th, I forgot my room key and asked a hotel staff member if they could help me access the lift to reach my floor, as my friend was in the room and could let me in. While I understand the need to verify my details, I ended up waiting nearly 10 minutes as the staff member issued a new room card instead of simply helping me access the lift. On November 10th, my departure date, I asked another staff member—a shorter Chinese gentleman with blonde hair—to check with Disney on the status of my lost item. He was very helpful and tried to keep me updated via WhatsApp. When the pillow was eventually delivered to Mondrian, he ensured it was brought up to my friend’s room, for which I am grateful. However, on November 11th at 5 a.m., my friend, who was checking out, experienced a rude interaction with a staff member. When asked about the pillow, my friend explained that it had already been delivered to her room the previous night. Instead of acknowledging this, the staff member remarked that she should have informed them that it was received, implying that she was at fault for the team’s lack of internal communication. Furthermore, despite seeing her waiting for her Uber, no assistance was offered with her luggage, which was disappointing. She also observed a noticeable difference in hospitality towards Caucasian tourists during her stay, which left a poor impression. Lastly, on November 12th, after returning to Hong Kong from Shenzhen, I stopped by Mondrian at 5:45 p.m. as my mobile data was low, and I needed to book an Uber to the airport. I was grateful that the staff allowed me to connect to the hotel Wi-Fi. The same Filipino staff member with silver braces once again went above and beyond by waiting outside with me, checking the car plate, and assisting with my luggage as I boarded my Uber. While I truly appreciated the attentiveness of some staff, such as the Filipino gentleman and the shorter Chinese staff member with blonde hair, I hope that these other service gaps can be addressed. Small improvements in communication and overall consistency in service across all staff members would greatly enhance the guest experience. For me, i am not returning to Mondrian anymore. Thank you for your attention to my feedback. Sincerely, Joann B.

Customer review rating 5.0/5

Yu-lun,c. Couples - Confirmed reviews ALL

Give my GF a birthday surprise,feel so touching:)!

Dear Yu Lun C., Thank you for sharing such a heartwarming moment! We’re thrilled to hear that you were able to surprise your girlfriend on her birthday and played a part to create this memorable experiences for both of you. Your satisfaction is our greatest motivation. Thank you again for taking the time to share your feedback and hope to welcoming you back again soon! Warm regards, Hyde Sit Mondrian Services Manager

Good Stay

Customer review rating 4.0/5

Kelvin T. Couples - Confirmed reviews ALL

Most of your staff were very pleasant except for 1 short, short haired female receptionist who was unfriendly and curt.

Dear Mr. T., Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you had a good overall experience and that most of our staff made a positive impression, especially our attentive male staff member at the door. However, we sincerely apologize for your encounter with the receptionist. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. Your comments will help us ensure that all our team members uphold our standards of friendliness and professionalism. Thank you again for your valuable feedback. We hope to welcome you back for an even better experience in the future. Sincerely, Hyde Sit Mondrian Services Manager

Other web-users rate our hotel

  • 1,144 reviews 9.5/10 Location
  • 1,350 reviews 8/10 Room
  • 1,420 reviews 8.7/10 Service
  • 772 reviews 9.5/10 Vibe
  • 456 reviews 9.1/10 Cleanliness
  • 456 reviews 7.4/10 Amenities
  • 287 reviews 8.2/10 Food
  • 265 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.