Dear Mr. T., Thank you for your perfect score and for choosing to stay with us as one of our valued Gold Members. We are truly delighted to learn that your stay exceeded your expectations and that every aspect of your experience felt seamless. Creating a thoughtfully curated guest journey is something we strive for, so it is especially rewarding to know that our efforts were reflected in your stay. Your kind recognition of our team means a great deal to us. We are especially pleased to hear your compliments for Sonny and the bartender at Avoca. We will be sure to share your heartfelt appreciation with them, and I am certain they will be thrilled to know they played a special part in making your stay so memorable. It is always rewarding when our colleagues are recognized for their genuine hospitality and dedication to guest satisfaction. If your schedule permits, we would be deeply honored if you could share your endorsement on TripAdvisor using the link below: https://en.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Your review offers fantastic inspiration for prospective travelers and serves as brilliant encouragement for our entire team. Thank you once again for your loyalty and support. We greatly appreciate having you as our Gold Member and look forward to welcoming you back to Mondrian Hong Kong for another exceptional stay in the near future. Kind regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mr. L., Thank you for your perfect score and for choosing to stay with us as one of our valued Platinum Members. We are delighted to learn that you enjoyed our convenient location and experienced attentive service throughout your three-night business stay. It is wonderful to know that our team, dining offerings, and concierge services contributed positively to your visit and helped make your stay both comfortable and seamless. We were especially pleased to read that everyone you interacted with on Level 38 and at the Ground Floor left such a positive impression. Your recognition of our colleagues is truly appreciated, and we will be delighted to share your kind comments with the respective teams. Knowing that their warm hospitality and dedication helped create a memorable experience for you is the greatest reward for their efforts. If your schedule permits, we would be deeply honored if you could share your endorsement on TripAdvisor using the link below: https://en.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Your review offers fantastic inspiration for prospective travelers and serves as brilliant encouragement for our entire team. Thank you once again for your loyalty and support. It was our pleasure to have you with us, and we look forward to welcoming you back to Mondrian Hong Kong for another exceptional stay in the near future. Kind regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mr. W., Thank you for taking the time to share your experience with us following your recent stay. We are truly pleased to know that you found the room and washroom comfortable and that our team provided excellent service throughout your visit. Your kind words are greatly appreciated and will certainly encourage our team members. At the same time, I am sincerely sorry to learn that the bed did not provide the comfort you were expecting. A restful night's sleep is one of the most important aspects of any stay, and I understand how disappointing it must have been to find the mattress too firm and the king bed configuration not as anticipated. Please accept our apologies for the inconvenience caused. Having reviewed your comments carefully, we have updated your guest profile to reflect your preference for a softer bed. For your future stays, we will be pleased to arrange a king-size bed and place an additional mattress topper on the bed to enhance your comfort. We hope these arrangements will help make your next stay a much more relaxing and enjoyable one. Thank you once again for your valuable feedback and for your loyalty as a silver member. We truly appreciate your support and look forward to welcoming your back, with every effort made to ensure a more comfortable experience next time. Kind regards, Dilys Chan Duty Manager

Dear Ms. T., Thank you for taking the time to share your feedback following your 8-nights stay with us. We are delighted to know that you enjoyed our convenient location and had a comfortable stay. It is especially rewarding to hear your kind compliments about our friendly and helpful team. Delivering genuine hospitality and attentive service is at the heart of what we do, and your recommendation means a great deal to all of us. If your time permits, we would be truly grateful if you could share your experience on TripAdvisor using the link below: https://en.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Your review would not only help fellow travelers planning their visit to Hong Kong, but also serve as wonderful encouragement to our team as we continue striving to create memorable guest experiences. Thank you once again for your support and recommendation. It was a pleasure having you stay with us for eight nights, and we look forward to welcoming you back to Mondrian Hong Kong on your next visit. Kind regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Kelly A., Thank you for selecting Mondrian Hong Kong and for sharing such a glowing review of your time with us. We are delighted that our prime location offered effortless access to transit and shopping, and that you enjoyed our spacious accommodations, dedicated service, and breathtaking views. It is wonderful to hear that your dining experiences at Avoca were highlights of your trip, and we appreciate your practical tip regarding morning peak hours. Knowing that we helped make your stopover in Hong Kong so thoroughly enjoyable brings great satisfaction to our team. If your schedule permits, we would be deeply honored if you could share your endorsement on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your review offers fantastic inspiration for prospective travelers and serves as brilliant encouragement for our entire team. Thank you once again for your patronage, and we look forward to welcoming you back on your next journey through Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Mitesh N. S., Thank you for selecting Mondrian Hong Kong and for sharing such an exceptional review of your recent stay. We are delighted to learn that your experience was entirely seamless from arrival to departure. Providing efficient front desk service alongside genuine, balanced hospitality is something our team strives for daily, and it is wonderful to know our staff hit the exact right note. We are also thrilled that you enjoyed our fresh breakfast selection and immaculate facilities. Hearing that your stay felt completely effortless is the highest praise we could hope to receive. If your time permits, we would be deeply honored if you could post your feedback on TripAdvisor using this link ( https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html ). Your glowing endorsement offers great guidance to fellow travelers and serves as fantastic motivation for our whole team. Thank you once again for your patronages and recommendation, and we look forward to welcoming you back without hesitation on your next trip. Warm regards, Hyde Sit Mondrian Services Manager

Dear L., Thank you so much for taking the time to share such a thoughtful and glowing review of your recent stay with us at Mondrian Hong Kong. We are thrilled to hear that our vibe, neighborhood convenience, and unique angled views resonated with you so strongly, especially given your extensive experience with luxury properties across the city. It is wonderful to know that our team struck the right chord with attentive, efficient service, and we will certainly share your praise across the entire team they will be delighted to know their efforts made such a positive impression. As a valued ALL - Accor Live Limitless Gold member, your loyalty means a great deal to us, and we are glad the app made your experience seamless from start to finish. We also appreciate your constructive note regarding the towels. We completely understand your eco-conscious perspective on reusing them, and we apologize for any confusion caused by replacing them despite being left on the hook. We have shared this feedback with our housekeeping team to ensure we better honor towel reuse preferences moving forward. We cannot wait to welcome you back for another fantastic stay very soon! Sincerely, Ahmed Javiz Duty Manager

Dear Yau M. T., Thank you for selecting Mondrian Hong Kong and for taking the time to post such a thoughtful review. We are delighted to know that our convenient proximity to the MTR made your city travels effortless, and that you found your room to be clean and comfortable. It is particularly rewarding to read your compliments regarding our vibrant team; knowing that their warm, energetic greetings created a welcoming atmosphere each time you passed through our doors brings us great joy. At the same time, we note your comments regarding the layout of the shower area, and we appreciate your practical feedback on our room ergonomics. If your schedule permits, we would be deeply grateful if you could share your impression on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your kind review offers excellent guidance to future travelers and serves as a wonderful boost to our whole team. Thank you once again for your patronage, and we eagerly look forward to hosting you again on your next trip. Warm regards, Hyde Sit Mondrian Services Manager

Dear Theodore N., Thank you for selecting Mondrian Hong Kong and for taking the time to share your comprehensive review following your stay. We are delighted that you enjoyed the gorgeous harbor views, immaculate room care from our cleaning team, and our breakfast offerings. However, we sincerely apologize for the shortcomings you experienced at our rooftop venue regarding beverage flexibility, language barriers, and the lack of clarity surrounding your Chase credit application. We also take note of your frustration regarding our security deposit policy and your request for greater daily breakfast variety. Your comments regarding staff communication, menu options, and deposit structure have been escalated to our Food and Beverage and Front Office management for review and refinement. Your honest perspective provides crucial guidance as we continuously work to elevate our guest journey. Thank you once again for your constructive input, and we hope to have the opportunity to welcome you back for a seamless experience in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear F., Thank you for sharing your feedback with us following your recent stay. We are delighted to hear that you found your king-size bed comfortable and enjoyed the accommodations in your room. At the same time, we sincerely apologize for the congestion you experienced in the lobby during the peak afternoon hours between 2:00 PM and 3:30 PM. We understand how crowded and uncomfortable this can be, and we have added additional check-in space in 1/F lobby review our arrival procedures and guest flow to improve this area and provide a more seamless and welcoming arrival experience for everyone. As an esteemed ALL - Accor Live Limitless Gold member, your loyalty is deeply appreciated, and we always strive to deliver a flawless experience worthy of your tier. Thank you once again for your valuable insights and for rating your stay a 70 out of 100. We hope to welcome you back soon to provide a much smoother and thoroughly exceptional stay. Sincerely, Ahmed Javiz Duty Manager

Dear Robert S., Thank you for taking the time to share your feedback with us. We are delighted to know that you and your family had a comfortable stay and that our team members made a positive impression through their kindness and helpful service. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Aigul M., Thank you for sharing your wonderful review. We are delighted to hear that you enjoyed our convenient location, stylish and clean accommodations, and the exceptional service provided by our team. It is especially rewarding to know that you appreciated our sustainability initiatives. As an environmentally conscious hotel, we are committed to reducing single-use plastics and promoting greener practices through features such as our in-room filtered water system and recycling efforts. Your recognition of these initiatives means a great deal to us and encourages us to continue supporting a more sustainable future. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your kind words and support. We truly appreciate your feedback and look forward to welcoming you back to Mondrian Hong Kong for another memorable stay in the near future. Warm regards, Christy Wong Duty Manager

Dear David B. C., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback with us. We are delighted to learn that you had such a memorable stay and enjoyed our prime location for exploring the city, alongside the stunning views and lovely guest rooms. It is especially wonderful to hear your kind words about our warm reception team and that you found our in-room water purifiers to be a thoughtful touch. Knowing that these details enhanced your travel experience brings great joy to our staff. If time permits, we would be deeply appreciative if you could share your thoughts on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your review offers fantastic insights for future visitors while serving as great encouragement for our entire team. Thank you once again for your patronage, and we look forward to welcoming you back on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Kevin N., Thank you for selecting Mondrian Hong Kong and for taking the time to post your feedback following your recent visit. We are delighted that you appreciated our fantastic location, beautiful room views, smooth service, and our commitment to sustainable practices. At the same time, please accept our sincere apologies for the oversight regarding the condition of the toilet upon your arrival. Maintaining flawless hygiene is extremely important to us, and your comment has been shared directly with our housekeeping leadership to ensure our inspection protocols are strictly enforced moving forward. We would be deeply appreciative if you could also share your thoughts on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your honest perspective provides valuable insight for prospective travelers and helps us continuously refine our guest experience. Thank you once again for your patronage, and we look forward to the opportunity of welcoming you back for a flawless stay in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Andy S., Thank you for taking the time to share your wonderful feedback with us. We are truly delighted to know that our hotel remains your favorite in Hong Kong and that you enjoyed our excellent location and the amazing view from your room. It is always rewarding to hear that our guests continue to choose us for their visits to the city. We also appreciate your observation regarding the atmosphere during your recent business trip. Our hotel is indeed popular with a diverse mix of leisure and business travelers, creating a relaxed and vibrant environment that many guests enjoy. Nevertheless, we are pleased that our location and facilities were still able to meet your needs during your stay. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your kind comments and continued support. We look forward to welcoming you back on your next visit to Hong Kong, whether for business or leisure, and creating another memorable stay for you. Warm regards, Christy Wong Duty Manager

Dear Khettip S., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback with us. We are delighted to hear that you were pleased with the pristine cleanliness and brightness of your room, the beautiful views, and the friendly, attentive service from our team. At the same time, we sincerely appreciate your constructive thoughts regarding our physical footprint and facility lineup, including the lobby size and the absence of a sauna or steam room. As a lifestyle property designed within the bustling heart of Hong Kong, your perspective regarding value and facilities is truly important to us, and we have shared your observations with executive management for ongoing review. Thank you once again for your patronage, and we look forward to the opportunity of hosting you again in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Pruksa I., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback following your visit. We are delighted to hear that you had a comfortable stay and enjoyed the scenic views from your room. It is wonderful to know that our team could assist with your last-minute booking modifications, facilitate a smooth check-in process for your mother, and enhance your stay with a complimentary room upgrade. Providing accommodating, caring service to ensure our guests and their loved ones feel well looked after is always our top priority. If your time permits, we would be deeply appreciative if you could share your impression on TripAdvisor via this link ( https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html ). Your kind review offers great insight for future travelers and serves as wonderful encouragement for our team. Thank you once again for your patronage, and we look forward to the privilege of welcoming you and your family back soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear G., Thank you for taking the time to share your feedback with us following your recent stay in room 1607. We are delighted to hear that you found everything else in your room to be great! However, I am very sorry to learn about the frustration you experienced with the screen mirroring feature. We completely understand how important it is to be able to unwind with your favorite shows on Netflix, especially since this is a feature you frequently enjoy during your visits with us at Mondrian. Please rest assured that I have shared this with our Housekeeping and IT teams so they can inspect and test the connection in the room to ensure it is working seamlessly for your next stay. Additionally, we would like to gently remind you that if you ever experience any issues during your stay, please feel free to contact us via the in-room phone or stop by the front desk. Our team is available round the clock to ensure that all our guests' needs are taken care of in the best possible way. We truly value your loyalty to Mondrian and look forward to welcoming you back soon for a flawless, five-star experience. Sincerely, Ahmed Javiz Duty Manager

Dear Daniel W. F. C., Thank you for selecting Mondrian Hong Kong as your preferred home whenever you visit the city, and for taking the time to write such a heartening review. We are truly honored by your continued trust and loyalty. It brings us immense joy to know that you enjoy our modern design, pristine environment, and prime position in Tsim Sha Tsui. Receiving high praise for our whole team is the ultimate compliment, and I will be sure to share your generous praise with everyone as recognition of their dedication to courteous, attentive hospitality. Should time permit, we would be deeply grateful if you could share your endorsement on TripAdvisor using this link ( https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html ). Your review offers wonderful encouragement to our staff and provides exceptional guidance to global travelers. Thank you once again for your loyalty, and we eagerly anticipate welcoming you back on your next trip to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager