Dear Ms. T., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback with us. We are delighted to hear that you had such a pleasant stay and enjoyed both your room and the beautiful views. It is also wonderful to know that our Housekeeping team helped make your experience comfortable throughout your visit. We are especially grateful for your kind recognition of our Front Door team. Your comments about their pleasant and helpful service are truly appreciated. We understand how important attentive assistance can be during a business trip, and we are pleased that our colleagues were able to make you feel well looked after during your stay. Your encouraging feedback means a great deal to all of us and will certainly be shared with the teams involved. If you have a few moments to spare, we would be grateful if you could share your experience on TripAdvisor to help other travellers discover Mondrian Hong Kong. https://www.tripadvisor.com.sg/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your kind support. We look forward to welcoming you back to Mondrian Hong Kong on your next visit, whether for business or leisure. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mr. A., Thank you for taking the time to share your feedback following your stay with us. We're pleased to know you enjoyed our convenient location, found the room comfortable, and appreciated the cleanliness of the hotel as well as the service provided by our team. Your kind comments are truly appreciated. At the same time, we're very sorry to learn that your rest was disrupted by the noise and the Chromecast issue caused further frustration. We understand how disappointing it must have been to have your sleep affected after a long day, and we regret that the Chromecast issue was unable to be resolved despite our team's looked into different solutions for this hardware issue. We are sorry that your overall experience was affected. Following your notice on 21 September regarding the Chromecast, our technical team attended immediately to troubleshoot the connection. As the issue required additional time to resolve, we offered a temporary room equipped with a functioning Chromecast for your immediate comfort. We entirely respect your choice to remain in your room and appreciate that a late check-out was preferred to accommodate your 22:00 departure. Thank you again for your valuable feedback. While we regret that your stay did not meet all expectations, we appreciate your recognition of our team's service and hope to have the opportunity to welcome you back for a more seamless and restful stay in the future. Warm regards, DILYS CHAN Duty Manager

Dear Ms. H., Thank you for choosing Mondrian Hong Kong through American Express Travel and for taking the time to share such a wonderful review. As a valued Silver Member of ALL - Accor Live Limitless, we truly appreciate your support and are delighted that you chose to stay with us during your first visit to Hong Kong. It is fantastic to know that your stay was "perfect in every way" and that you enjoyed our convenient location, well-maintained facilities, and the warm hospitality of our team. There is no greater compliment than knowing we helped make your first trip to Hong Kong such a memorable one. The team was especially pleased to read your kind comments regarding the cleanliness of the hotel and your guest room. Returning to a clean, comfortable, and welcoming room after a full day of sightseeing should be something every guest can look forward to, and it is wonderful to know that this added to your overall experience. Your recognition of the housekeeping team and the care taken to keep your room spotless and in tip-top shape each day will certainly be shared with them. They will be delighted to know that their efforts made such a positive difference to your stay. Should you have a few moments to spare, we would be truly grateful if you could share your experience on TripAdvisor and help other travelers discover Mondrian Hong Kong: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your generous feedback. We hope your travels bring you back to Hong Kong in the future, and we look forward to welcoming you again for another memorable stay. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Mr. T., Thank you for taking the time to share such a wonderful review following your recent stay at Mondrian Hong Kong. As a valued Platinum Member of ALL - Accor Live Limitless, your continued loyalty to Accor is greatly appreciated. It is especially rewarding to receive such positive feedback from a guest who frequently chooses Accor hotels for both business and leisure travel. The team is delighted to learn that your stay exceeded expectations from the moment of arrival. Your kind recognition of the warm welcome, attentive service, and seamless experience provided by the Concierge, Front Office, Housekeeping, Breakfast, and Bar teams is truly appreciated. Creating memorable and personalized experiences for our guests is at the heart of what we do, and it is gratifying to know these efforts contributed to such an enjoyable stay. It is equally pleasing to know that you enjoyed the hotel's facilities, including the rooftop terrace with its panoramic harbour views, the à la carte breakfast experience, and the well-equipped fitness center. The compliments regarding the room design, finishes, comfort, and views are particularly meaningful, and the team will be delighted to know they helped create a memorable visit. What makes your comments especially valuable is your mention that you rarely write reviews. Taking the time to share such thoughtful feedback is a tremendous compliment to the entire team and serves as wonderful encouragement for everyone. Should you have a few moments to spare, we would be truly honored if you could also share your experience on TripAdvisor and help fellow travelers discover Mondrian Hong Kong: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your generous comments and support. It was a privilege to have you stay with us, and everyone at Mondrian Hong Kong looks forward to welcoming you back on your next visit to Hong Kong. Warmest regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear G., Thank you for taking the time to share your honest feedback with us. We truly appreciate your candid questions, and I am glad to have the opportunity to address them directly. To answer your first question: this is indeed intended as a genuine guest satisfaction survey. Our primary aim is to gather authentic feedback so we can continually maintain and elevate our service standards and product offerings. Because we are immersed in daily operations, we sometimes miss the finer details that are most apparent from our guests' perspective. We rely entirely on your eyes and experiences to help us improve, and public review solicitation is never our intent behind these communications. Regarding your membership, thank you for being a part of ALL - Accor Live Limitless. We deeply value your loyalty as a Classic member and appreciate you staying with us. If there are any specific details from your recent stay that prompted your questions or that you would like to share further, please do not hesitate to let us know. We remain completely committed to ensuring your future experiences with us are nothing short of exceptional. Sincerely, Ahmed Javiz Duty Manager

Dear Jiraroj L., Thank you for selecting Mondrian Hong Kong and for taking the time to share your delightful review. We are thrilled to learn that you enjoyed our convenient location, the modern design of our guest rooms, and the stunning views from our Rooftop Garden. Knowing that our friendly team members made a welcoming impression on you adds even greater joy to your positive feedback. Delivering memorable stays through attentive service and inviting spaces remains our constant commitment. If your schedule permits, we would be deeply appreciative if you could share your experience on TripAdvisor via this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your review serves as a helpful reference for fellow travelers and offers tremendous encouragement to our entire team. Thank you once again for staying with us, and we look forward to welcoming you back for another fantastic visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Sarah A., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback. We are thrilled to read that you enjoyed a comfortable stay with us and appreciated our prime location, helpful staff, and quality amenities. Ensuring our guests have a smooth and enjoyable experience is always our top priority, and knowing that we succeeded during your visit is deeply rewarding. If time permits, we would be incredibly grateful if you could share your experience on TripAdvisor using this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your kind words offer great inspiration to our entire team and provide valuable insight for future guests. Thank you once again for your patronage, and we look forward to the pleasure of hosting you again soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Leo B., Thank you for selecting Mondrian Hong Kong and for taking the time to post your warm review. We are delighted that you enjoyed a comfortable, spotless stay and experienced our high standards of hospitality. It is especially gratifying to know that Jennifer provided such attentive assistance to ensure all your needs were met. Your thoughtful recognition has been shared with Jennifer and the rest of our team as a wonderful testament to their efforts. If time allows, we would be truly grateful if you would consider sharing your feedback on TripAdvisor using this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your review serves as a helpful guide for prospective travelers and provides great encouragement for our entire team. Thank you once again for your patronage, and we look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Julia N., Thank you for taking the time to share such a wonderful review. We are truly delighted to learn that you had a fantastic two weeks stay with us at Mondrian Hong Kong. It is especially rewarding to know that our team's warm, attentive, and professional service made such a positive impression on your experience. Creating memorable stays for our guests is our greatest passion, and we are thrilled that our attention to detail and personalized hospitality helped make your visit both special and enjoyable. Your kind recognition of Rachel, Sunny, Yan, Ronnie, and Gerald means a great deal to us. We will be sure to share your compliments with them, as they will be delighted to know that their efforts contributed to making your stay so memorable. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Lian B., We're so happy to hear that you've had a pleasant stay at Mondrian Hong Kong. We are delighted to hear that you had a comfortable stay and enjoyed our convenient location. It is especially rewarding to know that our team was friendly and helpful throughout your visit. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. However, we note that your experience with our breakfast selection did not meet the same high standards. Please rest assured that your feedback regarding the breakfast variety has been shared with our Food & Beverage managers. We are constantly looking for ways to refine our offerings and ensure our guests feel truly valued throughout their stay. We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Francisco M. C., Thank you for sharing your feedback. We are delighted to know that you had a comfortable stay and found our staff kind and helpful. Your encouraging comments mean a lot to our team and serve as great motivation for us to continue delivering excellent service. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Guo H. B., Thank you for your wonderful review. We are delighted to learn that you enjoyed our convenient location, comfortable accommodation, harbor view, and the service provided by our team. Your kind words about our staff being attentive, friendly, and helpful are truly appreciated and will be shared with the entire team as encouragement. We also appreciate your constructive feedback regarding the check-in process. We will continue to review our procedures to provide a smoother and more efficient arrival experience for our guests. It is especially rewarding to know that the Sky Garden was one of the highlights of your stay. We are pleased that you were able to enjoy the impressive views it offers. Thank you once again for your support. It is always a pleasure to welcome you back, and we look forward to providing you with another excellent stay in the near future. Warm regards, Christy Wong Duty Manager

Dear James E., Thank you for selecting Mondrian Hong Kong and for taking the time to write such a wonderful review. We are delighted that our central location offered easy access to transit and the waterfront, and that you enjoyed the spectacular harbour views from your room. It is equally rewarding to hear your positive feedback regarding our attentive team, accommodations, and the dining experience at Avoca. Providing memorable culinary moments is our goal, and we are glad that both breakfast and dinner exceeded your expectations. If time permits, we would be deeply appreciative if you could share your impression on TripAdvisor via this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review offers fantastic encouragement to our staff and serves as a valuable recommendation for prospective visitors. Thank you once again for your patronage, and we look forward to hosting you again on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear M., Thank you for taking the time to share your wonderful feedback following your stay at Mondrian Hong Kong. We are thrilled to read that you had a great time with us and that our amenities helped make your stay both comfortable and memorable. Providing an exceptional and seamless experience for our guests is always our top priority, and knowing we achieved that for you is the greatest reward for our entire team. It would be absolutely amazing if you could spread the love on TripAdvisor! Your recommendations can give the travelers around the world a taste of the Mondrian Hong Kong magic and help them plan an unforgettable trip. Simply visit our page https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html to leave a review and let your words work their magic! We look forward to welcoming you back for another premium stay whenever your travels bring you to Hong Kong. Sincerely, Ahmed Javiz Duty Manager

Dear K., Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed our prime location near Victoria Harbour and the fantastic views of the city center skyline. We are especially grateful for your shout-out regarding Bajaya. Providing warm, attentive service is at the heart of what we do, and it is wonderful to know that their contribution made a positive impact on your stay. We will certainly pass along your kind words to Bajaya and the rest of the team as great encouragement. We look forward to welcoming you back for another amazing stay in the future! Sincerely, Ahmed Javiz Duty Manager

Dear W., Thank you for sharing such kind words about your recent stay with us. We are delighted to hear that our team provided a friendly, efficient, and professional welcome from arrival to departure, and that you found your room to be comfortable and well-maintained. At the same time, we sincerely apologize for the frustration caused by the volume of the music during breakfast and on the 40/F Roof Garden. We want our spaces to be relaxing and comfortable for socializing, and loud music can certainly detract from that experience. We have shared your feedback with our management and operations teams to review our ambient sound levels in both areas and ensure a more pleasant atmosphere for all our guests. We truly appreciate you bringing this to our attention, and we hope to welcome you back soon for an even more seamless and relaxing stay. Sincerely, Ahmed Javiz Duty Manager

Dear H., Thank you so much for your wonderful feedback and for highlighting our prime location, the incredible views, our dedicated team, and your enjoyable dining experience. Regarding your preference for cold bottled water, we completely appreciate your perspective and want to ensure your stay is as comfortable as possible. As part of our hotel's ESG sustainability program, all our guest rooms are equipped with a direct drinking water purification system located next to the coffee machine, providing safe, high-quality, and convenient drinking water while reducing the use of single-use plastic bottles. Alternatively, chilled water is available in your minibar. If you prefer to have chilled water replenished daily, please let the front desk know upon check-in so our team can coordinate with housekeeping. We look forward to welcoming you back soon for another fantastic experience. Sincerely, Ahmed Javiz Duty Manager

Dear Maria M. C. W., Thank you for selecting Mondrian Hong Kong and for taking the time to post such a gracious review. We are delighted to hear that you enjoyed a comfortable stay highlighting our beautiful harbour views. It is equally rewarding to know that our front desk and concierge personnel made a lasting impression with their polite manners and helpful assistance. Ensuring our guests feel well cared for throughout their visit is our top priority. Should your schedule permit, we would be deeply grateful if you could share your endorsement on TripAdvisor using this link (https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html). Your kind review provides valuable guidance to future visitors and serves as a wonderful encouragement for our team. Thank you once again for your patronage, and we look forward to welcoming you back soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Andre G., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback following your recent visit. We are delighted to learn that your stay exceeded expectations and that you thoroughly enjoyed our dining offerings, from breakfast through to dinner. It is wonderful to know that despite the high volume during peak breakfast hours, our service team responded swiftly to clear tables and minimize your wait. Your observation regarding outlet capacity during busy periods has been noted as we continually look for ways to streamline flow and comfort for our guests. If your schedule permits, we would be deeply honored if you could share your experience on TripAdvisor via this link ( https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html ). Your review offers valuable insight to prospective travelers and serves as a fantastic boost to our entire culinary and service team. Thank you once again for your positive review, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Hyde Sit Mondrian Services Manager