Dear Simon D., Thank you for taking the time to share your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had a perfect stay and that Marsha made you feel at home. We will be sure to share your kind recognition with her, as I know it will mean a great deal to her and the team. It is also wonderful to know that you enjoyed the fantastic views and found our gym facilities well-equipped for your needs. Creating a comfortable and memorable experience for our guests is what we strive for, and we are thrilled that we were able to deliver that during your stay. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your kind words. We look forward to welcoming you back to Mondrian Hong Kong for another exceptional stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Ms. N., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your arrival experience fell short of the high service standards we strive to deliver at Mondrian Hong Kong. We are truly sorry for the frustration and inconvenience you experienced during check-in—from the initial difficulty in locating your reservation to the unclear explanations regarding your booking details, payment, and deposit, as well as the delay with your invoice request. We fully understand how disappointing this must have been, especially when looking forward to a seamless stay. At the same time, we sincerely appreciate your kind recognition of the colleague who later assisted you. We are glad that her professionalism, efficiency, and prompt care helped restore your confidence and met the level of service you rightly expected. Upon reviewing your comments with our team, we noted that the team member who initially greeted you is a trainee currently in our onboarding program. While we strive to provide hands-on training opportunities, we firmly believe this should never come at the expense of our guests' comfort or service quality. Your feedback has been shared directly with our Front Office management team to ensure we provide targeted coaching to strengthen her product knowledge, communication, and check-in procedures moving forward. Please accept our heartfelt apologies once again for the shortcomings during your check-in. Your feedback is invaluable in guiding our team's growth, and we are deeply grateful for your honesty. As a gesture of our goodwill, we would love to offer you complimentary welcome drinks during your next visit. We hope to have the honour of welcoming you back in the future, where we look forward to providing you with the flawless, exceptional experience you deserve. Best regards Dilys Chan Duty Manager Mondrian Hong Kong

Dear Arthur P. H., Thank you for choosing to stay with us and for sharing such a wonderful review. We are truly delighted to learn that every aspect of your stay was a pleasant surprise, from the seamless check-in experience to your guest room, the stunning views, and the dining experience. Knowing that we were able to exceed your expectations is one of the greatest compliments we can receive. Your kind words will be shared with our entire team, as they serve as great encouragement for us to continue delivering memorable and exceptional experiences to our guests. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Dean W., Thank you for selecting Mondrian Hong Kong and for taking the time to share such a heartwarming review. We are delighted to learn that our central location provided such effortless connectivity to everything you need, and that you were captivated by the sweeping vistas across Victoria Harbour. It is particularly gratifying to read your compliments regarding our hospitality; our team takes immense pride in delivering thoughtful, attentive service, knowing that our colleagues made you feel so well looked after throughout your stay is the highest praise we could receive. If your schedule permits, we would be deeply honored if you could share your stay experience on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your glowing recommendation offers wonderful motivation to our entire team and provides invaluable insight for prospective travelers. Thank you once again for your generous feedback, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Eugene C., We are delighted to learn that you had a comfortable and enjoyable experience with us. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Peter S., Thank you very much for your wonderful review. We are truly delighted to learn that you had such an enjoyable stay with us and that our reception team made a positive impression through their attentive and helpful service. It is also gratifying to know that you appreciated our well-appointed rooms, stunning views, dining experiences, and the attention to detail throughout the hotel. Your kind words are a great encouragement to our team, and we will be sure to share your compliments with everyone involved in making your stay memorable. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for choosing Mondrian Hong Kong. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Paul M., We're so happy to hear that you've had a pleasant stay at Mondrian Hong Kong. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Benny A., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location and that our team members were helpful and friendly throughout your stay. It is also wonderful to hear that you found your room clean and comfortable. At the same time, we sincerely appreciate your comments regarding the breakfast experience. We are sorry to learn that it did not meet your expectations, particularly in terms of value and quality. Your feedback has been shared with our culinary team for review, as we are continuously looking for ways to enhance our breakfast offering and overall guest experience. Thank you once again for staying with us and for taking the time to share your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Warm regards, Christy Wong Duty Manager

Dear William A. B. I., Thank you for choosing Mondrian Hong Kong for your honeymoon celebration and for taking the time to share your experience. We are delighted to know that you enjoyed our location, service, comfortable accommodations, and dining offerings. It is especially wonderful to hear that our team helped make your visit to Hong Kong even more memorable, and that the handwritten note added a personal touch to your special occasion. Your kind words and enthusiasm for exploring other Mondrian destinations are truly appreciated. Thank you also for bringing the bathroom issue in Room 3105 to our attention. We regret the inconvenience caused by the water leakage during your showers and have shared your comments with our Engineering team for inspection and corrective action. We would be grateful if you could also share your experience on TripAdvisor. Your perspective helps us continuously elevate our guest experience and offers helpful guidance to prospective travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Yew C. L., Thank you for sharing your feedback following your stay at Mondrian Hong Kong. We are delighted to learn that you had a comfortable and satisfying experience and enjoyed our convenient location. It is especially rewarding to hear your kind recognition of the team member who assisted you during check-in. Although you were unable to recall his name, we truly appreciate your compliments and will be pleased to share your comments with our Front Office team. Your acknowledgment of his helpfulness and the excellent service provided throughout your stay means a great deal to us. If you have a moment, we would be grateful if you could also share your experience on TripAdvisor. Your perspective helps us continuously elevate our guest experience and offers helpful guidance to prospective travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jody B., Thank you for sharing your wonderful feedback about your stay at Mondrian Hong Kong. We are delighted to know that you enjoyed our location, comfortable accommodations, freshly prepared breakfast, and the views that made your mornings memorable. It is especially rewarding to hear that our entire team contributed positively to your experience through their warm and attentive service. We also appreciate your recognition of our sustainability efforts. Your comments regarding our towel reuse program are particularly meaningful, and we are pleased that this initiative aligned with your own environmentally conscious travel habits. We truly appreciate your support and would be grateful if you could share your experience on TripAdvisor as well. Your perspective helps us continuously elevate our guest experience and offers helpful guidance to prospective travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Richard R., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback with us. We are delighted to hear that our team greeted you with such helpfulness upon your arrival, and that you thoroughly enjoyed your room along with its stunning harbor view. It is also wonderful to know that our morning service team made a positive impression. We have noted your preference regarding a full buffet spread over an à la carte format, and your constructive comments have been shared with our culinary leadership as we continuously refine our dining concepts. If your schedule permits, we would be deeply appreciative if you could post your thoughts on TripAdvisor using this link ( [https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html](https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html) ). Your review offers valuable insights for future travelers and serves as great encouragement for our entire team. Thank you once again for staying with us, and we look forward to welcoming you back soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear T., Thank you for choosing Mondrian Hong Kong and for sharing your wonderful review. We are delighted to learn that you had an overall comfortable stay and enjoyed our prime location in Kowloon. It is especially rewarding to know that you found the check-in and check-out process smooth and that Linda and our Guest Experience team were accommodating and responsive throughout your stay. Your kind recognition of their efforts will certainly be shared with them. We are also pleased that you enjoyed both room types during your visit, along with the stunning harbour views by day and night. It is wonderful to hear that the cleanliness of the rooms and the quality of our amenities contributed positively to your experience. Thank you as well for sharing your comments regarding breakfast. Our hotel currently offers a set breakfast concept, and the menu is thoughtfully rotated on a weekly basis to provide variety for our guests. We appreciate your feedback regarding the buffet selection, as it helps us evaluate opportunities to further enhance the breakfast experience. As a valued ALL Accor Diamond member, your feedback is particularly important to us. We are delighted that our convenient location allowed you to fully enjoy the diverse dining, shopping, and local experiences surrounding the hotel. Thank you once again for your support and recommendation. We are truly grateful for your kind words and are thrilled to know that you would very likely stay with us again. We look forward to welcoming you back to Mondrian Hong Kong for another memorable stay in the near future. Warm regards, Narin SOOKSOMWAT Duty Manager

Dear X., Thank you very much for choosing Mondrian Hong Kong and for sharing your fantastic feedback with us. We are absolutely delighted to learn that you were so impressed with your stay. Your kind comments about our perfect location, modern and spotless rooms, and, most importantly, our dedicated team truly mean a great deal to us. Creating memorable experiences through genuine hospitality is what we strive for, and it is rewarding to know that our colleagues helped make your visit so special. As a valued ALL Accor Gold member, we are especially grateful for your loyalty and continued support. It is always a pleasure to welcome our ALL members, and we are thrilled that your experience exceeded your expectations. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your wonderful endorsement. We look forward to welcoming you back to Mondrian Hong Kong on your next visit to the city and creating another exceptional stay for you. Warm regards, Narin SOOKSOMWAT Duty Manager

Dear Raelene L. J., Thank you for selecting Mondrian Hong Kong and for giving us such a glowing A+++ review. We are overjoyed to read that every detail of your stay was exceptional, from our rooms and views to our premier location. It is especially fantastic to hear your praise for Crystal’s outstanding service at Avoca. Delivering vibrant hospitality and memorable dining moments is what we strive for, and your recognition has been shared with Crystal and our culinary team with great pride. If your schedule permits, we would be immensely grateful if you could share your recommendation on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review offers meaningful encouragement to our staff and serves as a wonderful guide for future travelers. Thank you once again for your enthusiastic endorsement, and we look forward to welcoming you back soon for another flawless experience. Warm regards, Hyde Sit Mondrian Services Manager

Dear Harris L., Thank you for selecting Mondrian Hong Kong and for taking the time to provide us with your feedback. We are delighted to hear that you experienced great service from our team throughout your stay. However, we sincerely regret that our breakfast offerings did not live up to your expectations. We appreciate your constructive notes regarding the menu selection and culinary variety, and please rest assured that your comments have been shared with our Food and Beverage leadership team as we evaluate opportunities to elevate our morning dining experience. Your review offers meaningful insights as we work to refine our standards, and it provides helpful context for future guests. Thank you once again for your patronage, and we look forward to welcoming you back for an improved dining experience in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Murray F., Thank you for selecting Mondrian Hong Kong and for taking the time to share your delightful review. We are thrilled to know that you enjoyed a clean, comfortable stay with great views, and that you felt truly relaxed and safe throughout your time with us. It is especially gratifying to read your kind words about our entire team, from our welcoming entrance staff to our hardworking housekeeping and supporting teams. Providing warm, attentive, and reassuring service is at the heart of what we do, and your praise has been happily passed along to everyone across the property. If time permits, we would be deeply grateful if you could share your experience on TripAdvisor via this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your comments serve as a wonderful source of encouragement for our staff and offer valuable guidance to future travelers. Thank you once again for staying with us, and we look forward to welcoming you back for another peaceful stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Laura E., Thank you for selecting Mondrian Hong Kong and for taking a moment to share your lovely feedback. We are delighted to know that you enjoyed our prime location, spectacular views, and excellent service throughout your visit. Providing attentiveness alongside an inspiring atmosphere is at the heart of our hospitality, and hearing that all these aspects made your stay so enjoyable is truly rewarding. If your schedule permits, we would be immensely grateful if you could share your impression on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review offers wonderful encouragement to our team and serves as a valuable recommendation for prospective guests. Thank you once again for your stay, and we look forward to welcoming you back for another wonderful experience in the near future. Warm regards, Hyde Sit Mondrian Services Manager