Mondrian Hong Kong 5 stars

Dear Maximus L., Thank you for choosing Mondrian Hong Kong and for sharing such a detailed and thoughtful review of your recent stay. We are absolutely delighted to hear that you found our hotel to be a relaxing and clean sanctuary amidst the vibrant energy of Tsim Sha Tsui. It is wonderful to know that you enjoyed the design of our guest rooms, and the spectacular views from both your room and our rooftop. I am especially pleased that you felt well-cared for by our housekeeping team and that the personalized snacks left for you added a sense of comfort to your visit. Our team takes great pride in these small, thoughtful gestures, and your recognition of their hard work is truly rewarding to hear. We would be incredibly grateful if you would consider sharing these highlights with the global travel community on TripAdvisor. Your kind words are a great source of inspiration for our entire team and help fellow travelers discover the unique experiences we offer. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another lovely stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear David M., Thank you for choosing with Mondrian Hong Kong, and for taking the time to leave us a review. Please accept our sincerest apologies that your recent stay did not meet your expectations. We truly regret that you did not receive the seamless experience we strive to provide every guest. We are particularly sorry for the confusion regarding your reservation privileges upon your arrival. Unfortunately, a breakdown in communication led to an incorrect breakfast charge appearing on your final bill. We recognize that this should have been avoided to ensure you had a smooth and stress-free departure. Please be assured that we are taking this matter seriously. We are conducting additional training for the team members involved, as well as the whole team, to ensure that our service standards remain consistent and that such errors do not occur again. Furthermore, we sincerely appreciate you sharing your feedback regarding the breakfast menu and the preparation of your eggs. We have already forwarded your comments to our culinary management team for an immediate review of our processes. We hope to have the chance to welcome you back for an improved experience in the future. Best regards, Gary Hung Assistant Front Office Manager

Dear Chee Y. L., Thank you for choosing Mondrian Hong Kong for your stay and for taking the time to share your experience with us. As this was your first visit, we are truly delighted to hear that you were impressed by our prime location and the unique character of our hotel. It is wonderful to know that you appreciated our room design and enjoyed the spectacular harborview. We have taken great care to create a space that is both functional and aesthetically pleasing, ensuring our guests can fully immerse themselves in the vibrant energy and beauty of the Hong Kong skyline. Your positive feedback is a fantastic encouragement to our team as we strive to deliver memorable experiences for all our first-time and returning visitors alike. Thank you once again for your patronage. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Lisa P., Thank you very much for taking the time to share your feedback following your recent stay with us. I was truly delighted to read your kind words regarding our team. We take great pride in our service, and I will be sure to share your "solid 10" rating with the colleague who assisted you during your early check-in. It will mean a lot to her and the entire Guest Experience team to know she made such a positive impact on your arrival. However, I am concerned to hear about the discomfort you experienced during the night. Please rest assured that we have taken your comments very seriously and conducted a full investigation into the incidents you described involving the lighting and the shower. Following our review, I would like to share that the experiences you mentioned are entirely unprecedented; we have had no similar reports from other guests or even teammates as prior to opening the hotel all the guest rooms are used for teammates to check and experience the hotel before we open to our guest. As our hotel is very new and has recently undergone a comprehensive renovation and we are open to guest from December 2023, all electrical and plumbing systems are modern and were recently commissioned to the highest standards. Your comfort and peace of mind is our top priorities. While we have not found any technical or historical explanations for these events, we remain committed to ensuring every guest feels safe and relaxed in our care. We truly value your patronage and hope to have the opportunity to welcome you back for a much more restful and seamless experience in the future. Warm regards, Javiz Ahmed Duty Manage

Dear Mr. B., Thank you for choosing to stay with us at Mondrian and for taking the time to share your feedback. As a Gold member, your trust means a great deal to us, and we genuinely appreciate you choosing to stay with us. We are very pleased to hear that you enjoyed the welcome delivered by Linda and the team. Thank you as well for your kind words—your compliments have been shared internally, as we always want to recognize the team for their efforts. That said, we are truly sorry that the service experience during your stay was not consistently up to the standard you deserve. We understand how frustrating it must have been when service delivery fell short at times, and we want to assure you that we have taken note of your comments carefully. Please know that we have shared your feedback with the relevant departments so we can review what happened and ensure improvements are made going forward. In addition, we also acknowledge your feedback regarding the limited vegetarian options. We understand dietary preferences and dining satisfaction are important, especially when you are staying with us, and we regret that the options available did not meet your expectations. Your comments have been passed to our culinary team to help us strengthen our vegetarian offerings and improve the variety and experience for future guests. We would also like to address the rating you shared with us. Hearing that your dinner experience did not meet your expectations is disappointing, and we apologies that we fell short of your standards. Your feedback is especially valuable, and we will use it constructively to identify where we can do better. We hope we will have the opportunity to welcome you back again in the future and provide a much more enjoyable and consistently excellent experience from the start to the finish. Best regards, SAM TAN Duty Manager