Mondrian Hong Kong 5 stars

Customer review rating (ALL Rating) 4.6/5 432 reviews

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8A Hart Avenue, Tsim Sha Tsui, . HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Panoramic Victoria Harbour Views

  • Discover a Vibrant Cultural Destination in Tsim Sha Tsui

  • A Culinary Journey

  • Elevate Your Well-Being

  • Design & Cultural Programming

Our accommodation(s)

Hotel location

Mondrian Hong Kong

8A Hart Avenue, Tsim Sha Tsui
. HONG KONG
Hong Kong SAR, China

GPS:22.297716, 114.174763

Telephone
Fax +852 3550 0340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  432 reviews

check-in time too long, obstructed view

Customer review rating 3.0/5

Anugerah A. L. Couples - Confirmed reviews ALL

check-in process took so long. we had to wait more than 20 mins for check-in. I think better to separate group and individual check-in. wasting time room advertisement in agoda missleading (there is 2 option room : city and harbour view). we reserved for harbour view. got a room with obstructed view 3303. guests experice manager told us that all rooms are harbour view. its so confusing, since agoda listing said the opposite way. I'd expect better from mondrian brand. we stayed in novotel century the day before, and I am sorry to say they offer better service even they are midscale brand

Great stay, love the gym

Customer review rating 4.0/5

A Business - Confirmed reviews ALL

But check-out process/system should be improved. It was super chaotic and there was no clear “queue” system so everyone was just crowding the lobby. Also not sure why they were giving priority to people checking in when they couldn’t check in till 3pm anyway.

Dear Amelia Mi Li S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. I would like to extend my sincere apology for the shortfall of the check-out process. It is always a pleasure to receive constructive feedback. I will share your comments with our team, and we will review our check-in and check-out process and provide proper training to our team, I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Great hotel for location, design & service.

Customer review rating 4.5/5

Icy M. Business - Confirmed reviews ALL

This is my 2nd time staying at this hotel. My favorite in the area. Great hotel design with an amazing view of the Hong Kong harbour. Has a fantastic bar on the 38th floor, one of the best in the city. 3 Min walk to the trains, shopping and restaurants at its doorstep. Definitely gives you a luxurious and local Hong Kong neighborhood experience. I also got injured and ended up getting 5 stiches on my leg (accident happend at another luxury hotel) . I decided to stay in my room the whole day, the more i enjoyed my room and recieved a very thoughtful get well soon note with a tea set (Chinese tea & eggs tarts). Felt safe & well taken cared of by the team.

Dear Icy M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. We the team of Mondrian Hong Kong wish you a speedy recovery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Mananger

Facilties are new, upgraded room is big and comfortable

Customer review rating 3.5/5

Jkang Couples - Confirmed reviews ALL

Generally good. Good to have water filter, environmentally friendly. Bar on 38th floor looks fantastic. Neighbourhood eateries are aplenty. Room service also good. Hospitable staff. This is our 2nd time staying here. Will return. Areas to improve: Checkin process slow. Shower and sink drainage of water is slow. Didn't provide shower cap.

Dear Jennifer K., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It is always a pleasure to receive constructive feedback from our valuable guest. I will share your feedback with the respective team for their review and do the improvement specially the slow drainage and shower cape. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. We are sorry that your expectation was not met for the time taken for check-in, We did investigate why the check-in process was slow, and found that your booking was under K. Jennifer, and the passport name is K. Ah Eng and our team took some time to locate your booking. We will do the necessary training for our teammates so that the efficiency of check-in process will improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Fantastic experience

Customer review rating 5.0/5

James Solo - Confirmed reviews ALL

From the moment I walked in, to the moment I walked out i felt very welcome at Mondrian. Special thanks to FOH and Guest Experience for the awesome experience. Check in was conducted swiftly with all my questions answered. I was even pleasantly surprised to find out I had been allocated a harbour view room. Unexpectedly small snacks were also delivered to my room. A big thank you! And thank you to Hazel at Avoca. Viability busy, Hazel still had the time to interact with her guests ensuring a positive and pleasant experience. As an employee of Singapore Airlines, the customer is at the core of everything we do. I can say with confidence, the staff at Mondrian HK represented the brand exemplary providing fantastic customer service and creating an out of this world customer experience. A big thank you to the team.

Dear James King Lun T., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. We are glad that you had an awesome experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Other web-users rate our hotel

  • 631 reviews 9.6/10 Location
  • 728 reviews 8/10 Room
  • 849 reviews 9.1/10 Service
  • 448 reviews 9.7/10 Vibe
  • 292 reviews 4.4/10 Comfort
  • 244 reviews 9.3/10 Cleanliness
  • 240 reviews 7.9/10 Amenities
  • 170 reviews 7.7/10 Food

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