Dear Natr T., Thank you for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our convenient location and that our team made such a positive impression during your stay. It is especially rewarding to hear that our colleagues were attentive to your needs and delivered service with genuine warmth and care. Your kind words and recognition mean a great deal to us. Knowing that Mondrian Hong Kong will be one of your preferred hotels whenever you visit Hong Kong is truly the highest compliment we could receive. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your encouragement and support. We will certainly share your feedback with our team, who will be delighted to hear your comments. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Debra L. F., Thank you very much for your wonderful feedback. We are delighted to hear that our team was able to make a positive first impression and provide some comfort after your journey. Offering warm hospitality and taking care of our guests' needs from the moment they arrive is something we truly take pride in. Your kind words will certainly be shared with our team, who will be encouraged to know their efforts were appreciated. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Benjamin H., Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to learn that you enjoyed our convenient location, stunning harbour views, and the comfort and cleanliness of your suite. It is gratifying to know that these aspects contributed to an enjoyable stay. We also appreciate your suggestion regarding the breakfast. Your feedback about adding more fresh fruit selections has been shared with our culinary team for consideration as we continually look for ways to enhance our guests' dining experience. Thank you once again for your valuable comments. We look forward to welcoming you back to Mondrian Hong Kong and creating another memorable stay for you. Warm regards, Christy Wong Duty Manager

Dear Benjamin L. W., Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, found our team welcoming, and had a comfortable night's sleep. Your kind comments are truly appreciated and will be shared with our colleagues. At the same time, we sincerely apologize for the shortcomings you experienced during breakfast at Avoca. We are concerned to learn about the inconsistency in food quality, including the undercooked mushrooms, overcooked beef, and toast that did not meet expectations. We are also sorry that your tea and coffee order was overlooked on one of the mornings. This is certainly not the level of service and dining experience we strive to deliver. Please rest assured that your comments have been shared with our Culinary and Restaurant teams for review and follow-up to ensure greater consistency in both food preparation and service standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable breakfast experience. Warm regards, Christy Wong Duty Manager

Dear Y., Thank you very much for sharing your heartfelt review and for awarding us a perfect 100/100 score following your recent stay at Mondrian Hong Kong. We are truly delighted to learn that your experience exceeded your expectations and brought you comfort and joy. Your kind words are incredibly meaningful to us, and we are especially grateful for your recognition of Jennifer Chui and Sébastien from our Guest Experience Team. We have personally shared your compliments with Jennifer and Sébastien. They will be thrilled to know that their pre-arrival arrangements, thoughtful surprises, and personalized touches helped make your stay so memorable. It is always rewarding to see our team members recognized for their dedication, professionalism, and genuine care for our guests. We are also pleased that you enjoyed the comfort of your room and appreciated the hotel's facilities and attention to detail. Creating memorable experiences through thoughtful service is at the heart of what we do, and it is wonderful to know that we were able to showcase the warmth and quality that you associate with Accor. As a valued ALL Platinum member, your continued support and loyalty mean a great deal to us. Thank you as well for your willingness to recommend Mondrian Hong Kong to your friends. There is no greater compliment than a guest's trust and endorsement. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html. We sincerely appreciate your encouraging wishes and look forward to welcoming you back for another delightful stay in the near future. Warm regards, Narin Sooksomwat Duty Manager

Dear Chandhana T., Thank you for selecting Mondrian Hong Kong and for sharing such a wonderful review following your recent stay. We are thrilled to know that you found our hotel cozy, comfortable, and ideally situated, and that our rooftop views added a memorable backdrop to your visit. It brings us great joy to learn that the birthday decorations and complimentary treats helped make your celebration extra special, and that our team’s genuine warmth made you feel so welcome throughout your stay. If time permits, we would be deeply honored if you could share your experience on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your kind feedback serves as a fantastic encouragement for our entire team and offers helpful insights to future guests. Thank you once again for choosing to celebrate with us, and we look forward to hosting you again soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Barbara M., Thank you for selecting Mondrian Hong Kong and for taking the time to write such a glowing review following your birthday celebration. Happy Belated Birthday from all of us! We are thrilled to hear that your stay was nothing short of perfect, and that the room upgrade, personalized decorations, and birthday cake made your special occasion so memorable. Sebastian was delighted to hear your heartfelt thanks; he takes great pride in crafting tailored experiences, and his personal note and preparations clearly hit the mark. It is equally wonderful to know that you enjoyed our prime location, harbour views, attentive team, and the relaxing atmosphere of our Rooftop Garden. If your schedule permits, we would be deeply honored if you could share your experience on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review provides wonderful inspiration for future guests and serves as a proud moment of recognition for our entire team. Thank you once again for celebrating with us, and we eagerly await the pleasure of welcoming you back for another unforgettable stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mondrian Hong Kong. We are delighted to hear that you enjoyed a comfortable stay and appreciated our smooth check-in and check-out experience. It is also wonderful to know that you found your room spacious and enjoyed the lovely partial harbour view. We are especially pleased that our team could help make your son's graduation celebration even more memorable with the cake and photo memento. Special occasions are truly meaningful to us, and it was our pleasure to be part of such an important milestone for your family. Your compliments about our fantastic location are also greatly appreciated. Being situated in the heart of Tsim Sha Tsui allows our guests convenient access to a wide variety of dining, shopping, and cultural attractions, making it easy to explore the best of Hong Kong. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html. Thank you once again for your kind recommendation and generous rating. We are honored that you would not hesitate to stay with us again, and we look forward to welcoming you and your family back to Mondrian Hong Kong for another memorable experience in the future. Warm regards, Narin Sooksomwat Duty Manager

Dear K., Thank you very much for taking the time to share your feedback and for awarding us a perfect score of 100/100. We are delighted to learn that you enjoyed our modern hotel, convenient location, and attentive service. Your kind words are truly appreciated and will be shared with our team, who work hard to create memorable experiences for our guests. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html. It was a pleasure having you stay with us, and we are grateful for your recognition of our efforts. We hope to have the opportunity to welcome you back to Mondrian Hong Kong in the near future for another exceptional stay. Warm regards, Narin Sooksomwat Duty Manager

Dear Ms. L., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. As an ALL Accor member, we truly appreciate your loyalty and your candid comments. While we are delighted to learn that you enjoyed our location, modern design, and especially our pillows, we were disappointed to read that your overall experience fell short of expectations. Please accept our sincere apologies for the frustrations you encountered during your arrival and throughout your stay. We are particularly sorry to learn that the check-in experience felt disorganized. We understand how important a seamless arrival is, especially after a long journey. Your comments regarding the lack of clear queue management and direction from our team have been shared with our Front Office leadership for immediate review. We agree that having a dedicated team member to guide guests during busy periods would greatly enhance the arrival experience. Regarding the luggage storage, we would like to assure you that the hotel does have a designated and secure luggage storage room. Unfortunately, during peak arrival periods, our team may occasionally require additional time to transfer luggage from the lobby to the storage area while prioritizing guest check-ins. Nevertheless, we understand how the temporary presence of luggage in the lobby may have created an impression of clutter and raised concerns regarding security, and we apologize for this inconvenience. Thank you as well for highlighting the absence of any discussion regarding room upgrades at check-in. Complimentary upgrades are subject to availability on the day of arrival, and I regret that this was not clearly communicated to you during the registration process. We have reminded our team of the importance of proactively explaining available benefits and options to our valued guests whenever possible. We also appreciate your comments regarding breakfast. While we are sorry that the offerings did not fully meet your expectations, your observations regarding the selection and local dining comparison have been shared with our culinary team as part of our ongoing efforts to enhance the guest dining experience. Your feedback is invaluable to us, and we are already reviewing several practical improvements, including better queue management during peak hours, clearer lobby signage, and enhanced communication standards during check-in to ensure a more welcoming and efficient arrival experience. Thank you once again for your constructive feedback. We genuinely appreciate the opportunity to learn from your experience and hope to have the chance to welcome you back in the future, where we can provide a stay that better reflects the high standards we strive to deliver. Kind regards, Narin SOOKSOMWAT Duty Manager

Dear Eng C. N., Thank you for selecting Mondrian Hong Kong and for sharing such a wonderful review following your three-night stay with us. We are truly delighted to know that you had a fantastic experience celebrating your wedding anniversary. It brings us great joy to learn that the room upgrade made your occasion even more special, and that you enjoyed our convenient location, superb views, and relaxing evening moments at our rooftop garden. Creating memorable milestones for our guests is always our top priority, and knowing that our efforts added to your celebration means the world to our team. If your schedule permits, we would be deeply honored if you could share your experience on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review serves as a wonderful source of encouragement for our staff and provides insightful guidance to future travelers. Thank you once again for allowing us to be part of your anniversary celebration, and we eagerly look forward to welcoming you back on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Y. O., Thank you for selecting Mondrian Hong Kong and for taking a moment to post your review. We are delighted to hear that you had such an enjoyable stay and that our prime location made your visit seamless. It is wonderful to know that our team’s warm hospitality and helpfulness left a positive impression on your experience, as providing attentive service is central to everything we do. If your schedule permits, we would be deeply appreciative if you could share your thoughts on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your feedback serves as fantastic encouragement for our staff and provides insightful guidance for prospective travelers. Thank you once again for your stay, and we look forward to hosting you again soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Mr. Q., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied with the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager

Dear Mr L., Thank you for taking the time to share your feedback. We are truly sorry to hear that your breakfast experience did not meet the five-star standards you expected from Mondrian Hong Kong. We sincerely apologize for the inconvenience caused to you and your 88-year-old mother during the peak period at 9:00 AM. We deeply regret the lack of a proper queuing area, the absence of seating for her while waiting, and the delays in clearing empty tables. We completely understand your frustration; you should never have to compromise your travel patterns or sleep schedule just to enjoy a smooth breakfast experience while on holiday. While we do advise guests to arrive earlier during high occupancy periods to secure preferred tables, as you successfully did on your second day by the window, we fully agree that our guests' holiday comfort should remain our priority without forcing them to adjust. We genuinely appreciate your patience and understanding. Your valuable feedback has been shared directly with our food and beverage team. We are fully committed to improving our breakfast management, crowd control, and table turnover efficiency on peak days to ensure a seamless experience for all guests in the future. We look forward to welcoming you and your family back soon and providing you with a much improved experience. Thank you and best regards, SAM TAN Duty Manager Mondrian Hong Kong

Dear Janelle F., Thank you for selecting Mondrian Hong Kong and for taking the time to share your delightful feedback. We are thrilled to read that you enjoyed a thoroughly comfortable stay, complemented by our prime location, beautiful rooms and striking views of Victoria Harbour. Our team takes great pride in delivering warm, attentive hospitality, so knowing that our staff’s friendly service stood out during your visit is deeply rewarding. If your schedule permits, we would be deeply appreciative if you could share your experience on TripAdvisor using this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review serves as a fantastic source of inspiration for our staff and offers valuable insight to fellow travelers. Thank you once again for your kind support, and we look forward to welcoming you back again soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Narayana R., Thank you for selecting Mondrian Hong Kong to celebrate your milestone 10th anniversary, and for taking the time to share such a heartwarming review. We are truly honored to have played a part in your special occasion. It brings us immense joy to know that you felt warmly embraced throughout your stay, and that our personalized touches—including the framed family photo against the Hong Kong skyline, the flower petals, handwritten note, and celebratory cake—created a truly unforgettable experience. Your kind recognition of Jaeyoon, Sebastian, Cathy, and our guest experience team has been shared with them directly, and they are thrilled to have helped make your anniversary so meaningful. We are also delighted that you enjoyed our tasteful room design and central location. If your time permits, we would be deeply grateful if you could share your experience on TripAdvisor via this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your review serves as a wonderful inspiration for our team and provides inspiring insight for future travelers. Thank you once again for choosing us for your celebration, and we look forward to welcoming you back for many more milestones in the years ahead. Warm regards, Hyde Sit Mondrian Services Manager

Dear Graham C., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback following your four-night stay with us. It was an absolute pleasure hosting you as you reconnected with Hong Kong after your time living here in the late 1980s. We are glad to hear that you found our location advantageous and that our helpful team contributed positively to your visit. We also note your emphasis on safety and security over sustainability messaging, and we assure you that maintaining a safe, secure, and peaceful environment for every guest remains our absolute highest operational priority. Your comments provide valuable insight for our management and help guide prospective travelers. Thank you once again for your visit, and we look forward to welcoming you back on your next trip to the city. Warm regards, Hyde Sit Mondrian Services Manager