Mondrian Hong Kong 5 stars

Customer review rating (ALL Rating) 4.7/5 3,291 reviews

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8A Hart Avenue, Tsim Sha Tsui, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Panoramic Victoria Harbour Views

  • Discover a Vibrant Cultural Destination in Tsim Sha Tsui

  • A Culinary Journey

  • Elevate Your Well-Being

  • Design & Cultural Programming

Our accommodation(s)

Hotel location

Mondrian Hong Kong

8A Hart Avenue, Tsim Sha Tsui
0 HONG KONG
Hong Kong SAR, China

GPS:22.297716, 114.174763

Telephone
Fax +852 3550 0340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,291 reviews

Customer review rating 5.0/5

Jacky T. H. L. Couples - Confirmed reviews ALL

Recently, my partner and I had the incredible opportunity to host our wedding party at AVOCA, coupled with a luxurious stay at the Mondrian. From the moment we arrived, we knew we were in for an unforgettable experience, characterized by exceptional service, exquisite ambiance, and genuine warmth from the staff. AVOCA provided a wonderful food and beverage for our wedding party, as well as heartwarming services. Our guests were equally impressed, often remarking on the beauty of the space and how perfect it was for our special occasion. What truly elevated our experience, however, was the superb service we received, particularly from the dedicated staff working in the Food and Beverage Division. Man and Michelle went above and beyond to ensure that every detail was meticulously handled. From curating an exceptional menu to accommodating last-minute changes, their professionalism and attentiveness made everything seem effortless. They not only remembered our preferences but also offered creative suggestions that made our wedding menu truly unique. The food was divine, with every dish expertly presented and bursting with flavor. Our guests couldn’t stop raving about how delicious everything was! In addition to the commendable service from Man and Michelle, we received outstanding support from Sam, Jennifer, and Sebastian from the Guest Experience Division at Mondrian. They were incredibly proactive in ensuring our stay was as enjoyable as possible. From our initial arrival, they made us feel like royalty, assisting with our luggage and promptly attending to any requests we had. Their friendly demeanor and genuine smiles instantly put us at ease, allowing us to focus on celebrating our love. Sebastian, Sam and Jennifer were helpful, always checking in to ensure we were comfortable and satisfied. Their meticulous attention to detail truly set the tone for a wonderful experience at the hotel. The combined experience of hosting our wedding at AVOCA and staying at the Mondrian was nothing short of phenomenal. With stunning view, delectable food, and, most importantly, outstanding service from dedicated staff members, we felt truly celebrated. The warmth and hospitality we received made us feel special and added to the magic of our occasion. The exceptional service from Man, Michelle, Sam, Jennifer, and Sebastian transformed our wedding festivities into a beautiful, memorable experience. We left with our hearts full, cherished memories, and a desire to return to relive this momentous occasion. Thank you to everyone involved for making our dream wedding a reality!

Dear Jacky T. H. L., Thank you for choosing Mondrian Hong Kong, and for taking the time to leave us a review. This is our pleasure to host your wedding party at Avoca. We are so glad to hear that you had an unforgettable experience of your wedding party in Avoca and that you enjoyed your stay at Mondrian Hong Kong. We appreciate that you were satisfied with our services and with every detail of your wedding experience. We are delighted that you and your guests enjoyed the dishes we prepared for your wedding. Thank you also for your kind compliments about Man, Michelle, Sam, Jennifer, and Sebastien. It is always a pleasure to receive positive feedback. I will share your comments with them and rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you and your loved ones back to Mondrian Hong Kong for more wonderful moments in the near future. Best regards, Gary Hung Assistant Front Office Manager

Customer review rating 2.5/5

Psyche F. Friends - Confirmed reviews ALL

Expected a single bed to be at least 42 inches wide (48 inches to be normal) in a 5-star hotel. The 36-inch wide bed was really disappointing. Was allocated a lower floor room, limited sea view.

Dear F. Psyche, Thank you for your comments. We are very sorry that you didn't enjoy your stay as much as we would have liked you to. I’m sorry to hear that the bed size and room allocation did not meet your expectations. We strive to provide the highest level of comfort and service. At Mondrian Hong Kong, we offer a wide selection of rooms, some of which have Skyline view or Harbour view, to fulfil different request. Your comments are important and have been shared to related department for immediate review. We sincerely appreciate your understanding and support, and we look forward to the opportunity to provide you with a better experience next time. Christy Wong Duty Manager

Customer review rating 4.0/5

Yichieh C. Solo - Confirmed reviews ALL

It was good beside the breakfast.

尊敬的Yichieh C.： 感謝您選擇入住Mondrian Hong Kong，並撥冗分享您的入住體驗。 很高興得知您對酒店的地理位置及住宿的舒適度感到滿意。然而，得知您在早餐時段遭遇了不快的服務體驗，我深感遺憾與抱歉。 您所反映的各項問題，包括接待處無人指引、菜單說明欠缺、服務人員未能及時回應需求，以及外帶餐點漏放餐具等，顯示我們在餐飲運作及人手調配上存在不足。這確實未達到我們品牌應有的服務標準，對此我向您致以誠摯的歉意。 您的意見已即時轉達予餐飲部主管，我們將針對早餐時段的人手安排、員工服務主動性及外帶流程進行嚴格檢討與改進，確保每位賓客不論在餐廳任何位置，都能享受到一致且貼心的款待。 再次感謝您的包容與寶貴建議。衷心期待在不久的將來能再次迎接您的光臨，讓我們有機會為您展現改進後的優質服務。 祝您生活愉快！ Hyde Sit Mondrian Services Manager

Customer review rating 4.5/5

Suk L. O. Solo - Confirmed reviews ALL

Room is nice and clean, staff are attentive. However, as the lobby is small so it can get a bit crowded

Dear O. Suk L., Thank you very much for your stellar review. Your feedback is not only valuable insight for us, but also serves as motivation for our entire team. We are delighted that you enjoyed our location, the view of the room and also satisfied with our staff service. Taking time out of your day to write this review is truly appreciated. We appreciate you taking the time to share your concern about bottled water. As an eco-friendly hotel, we encourage guests to use the in-room water purifiers to reduce single-use plastic and minimize our environmental footprint. That said, we understand some guests prefer bottled water for convenience or peace of mind. Your comment is valuable and will be shared with our team as we continually review how to balance sustainability with guest comfort. We look forward to welcoming you back to Mondrian Hong Kong for more wonderful moments in the near future. Christy Duty Manager

Customer review rating 4.5/5

Chun W. C. Friends - Confirmed reviews ALL

The team always helpful even i request the card in last mins and they still can do it.

Dear Chun W. C., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that you enjoyed our convenient location and found our team to be helpful. I will be sure to share your kind words with Jaeyoon, Linda, and the rest of the team. They will be delighted to know that their efforts to assist you—especially with your last-minute request—made a positive impact on your stay. I also appreciate your honest feedback regarding the filtered water. We strive to provide convenient and sustainable amenities, as part of our initiate for the sustainability. Please know that your comments have been shared with our management team as we look for ways to improve our guest experience. On your next visit, please do not hesitate to let us know if there is anything else we can provide to make your stay more comfortable. We look forward to welcoming you back soon! Sincerely, Ahmed Javiz Duty Manager

Other web-users rate our hotel

  • 3,067 reviews 9.7/10 Location
  • 3,582 reviews 8.4/10 Room
  • 3,788 reviews 9/10 Service
  • 27 reviews 9.1/10 WiFi
  • 1,768 reviews 9.1/10 Vibe
  • 1,224 reviews 4.8/10 Comfort
  • 1,191 reviews 7.2/10 Amenities
  • 1,089 reviews 9.1/10 Cleanliness

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