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Novotel Shenzhen Watergate Hotel

Customer review rating 4.3/5 861 reviews

ALLSAFE approved hotel

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Novotel Shenzhen Watergate
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+ 26 Services

Hotel extras

  • Free Wifi,No smoking hotel,located in city center

  • Western buffet restaurant,Swimming pool,Gym

  • 5-minutes taxi to Huaqiang Bei Commercial District

  • Free minibar,many rooms with city view

  • Nearby Mixc shopping mall,Luohu Checkpoint

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SHENZHEN Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shenzhen Watergate

1019 Shennan Zhong Road
Guangdong Province
518031 shenzhen
china

Tel: +8675582137999

Fax: (+86)755/82137311

Check-in from 14h00

Check out up to 12h00

  • SHEKOU TIANG SHE ROAD :  204 SHENZHEN GOV'T

  • SHENZHEN TRAIN STATION :  302 HONG LING BLDG

  • By plane

    SHENZHEN At 40km / 24.86 miles - Shuttle paying

  • By boat

    SHEKOU FERRY At 15km / 9.32 miles

  • By helicopter

    SHENZHEN HELIPAD At 10km / 6.21 miles

  • By car

    QUANG SHEN HIGHWAY At 20km / 12.43 miles

  • By car

    SHEN HUI HIGHWAY At 35km / 21.75 miles

  • By car

    SHEN SHAN HIGHWAY At 35km / 21.75 miles

  • By train

    LOWU RAILWAY STATION At 1.5km / 0.93 miles

GPS :22.54014, 114.103154

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the second floor, the SQUARE is the main dining venue in the hotel. It provides International and Asian style cuisine in a relaxing ambience. The restaurant offers Buffet Breakfast, Lunch and Dinner daily, as well as an A la Carte menu.

BAR

Enjoy your happy hour with family and friends.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 130 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

861 reviews

TripAdvisor Rating 3.5/5

366 reviews

Nice hotel

TripAdvisor rating 5.0/5

blmf2005 09/04/2021 TripAdvisor review

I had stayed in this hotel many time. It's warm and nice, the location is good and easy to find it. Good management by ACCOR with easy rbooking and upgrade the room when arrival. The hotel close to a big garden which good for exercise.

Extremely helpful front desk

Customer review rating 5.0/5

Devesh Business - 26/01/2020 Confirmed reviews ALL

Had a great stay

Dear Mr Devesh A., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Becky

Excellent stay

Customer review rating 5.0/5

Bobby Solo - 24/01/2020 Confirmed reviews ALL

I enjoyed my stay very much . I was upgraded to a suite for the stay. The staff were very polite and professional. The room was great and the breakfast spread was varied and I enjoyed. The location to the nearest metro station was about 650m and there were many eateries and malls about 200 m, very convenient. I would stay in this hotel if I go to Shenzhen again.

Dear Mr Bobby F. , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Becky

Value for Money Hotel at a Great Location

TripAdvisor rating 4.0/5

Sky_Traveller2000 Solo travel - 20/12/2019 TripAdvisor review

I have stayed in this hotel 3 times. The last time I came here, they were starting to renovate the rooms interior. This time round, the rooms have been fully upgraded and I was very surprised by the big improvement. Although the hotel is quite old, the newly renovated rooms actually made your stay very comfortable and more than make up for the old exterior of the hotel. The hotel was very nice and given me an upgrade to their suite. The only issue I have with the room is that there is not enough lighting for the living room. There is only one spot light above the sofa area and a standing lamp beside the study table. The light from the lamp is not bright enough for me to see clearly when using the study table. It would be better to have another light source in the room. The hotel has a restaurant under its management that served breakfast, lunch and dinner buffet style. There is also an ala-carte menu. The food is delicious and the price is very reasonable. The biggest advantage of this hotel is that it is located in a very good location with 3 train lines in the train stations near it.

Awesome

Customer review rating 4.5/5

Fair Business - 17/12/2019 Confirmed reviews ALL

Stayed for 3 nights and it was great! Got an upgrade to their suite and they replenish the minibar everyday for free. Awesome!

The room is not worth the price I paid

Customer review rating 3.0/5

Wong S. M. Solo - 13/12/2019 Confirmed reviews ALL

Nothing much in this hotel. No executive lounge and not bar . No welcome gift.

ShenZhen novotel failed compare to other novotel

Customer review rating 0.5/5

Circle Families - 25/11/2019 Confirmed reviews ALL

dirty many place need to fix and repair inside the room light washroom carpet corridor escalator carpark wall...... ........... overall feels like 1 star inn or hostel that’s not a hotel level very very different to the other novotel around the world downgrade and killing the brand of novotel horrible!

Dear circle, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the carpet changing project and some facilites upgrading is in progress. We will pay attention on room assignment in your future stay to avoid such issue happen again. We all look forward to welcoming you back soon in Novotel Watergate Shenzhen! Sincerely, Vicky Zou

Bad Experience. Extremely no even loyalty hospitality standard, worse than Ibis!

TripAdvisor rating 1.0/5

hykow Business - 14/11/2019 TripAdvisor review

I am a frequent traveler and Accor loyalty member. This is the worst experience with Accor Hotels. 1) I would love to go to the gym, and i went at 6.30am (the mentioned opening time is 7.00am). I even need to go to the reception and ask why not open. Is this a service? 2) No welcome drinks, no good welcoming. Not even good service to tell me the check-in is done, until I asked. 3) Typically there is at least welcome snacks, but not even welcome snacks 4) Missing tea and coffee bags in the room and I needed to ask. Extremely disappointed!

Friendly Staff & Great Surprise Arrangements for Guest

Customer review rating 4.5/5

Pat C. Families - 13/11/2019 Confirmed reviews ALL

Thanks so much for the special & surprise arrangements Birthday Cake for me, as I was not even paying much attention that my stay was exactly on my Lunar Calendar birthday. Feeling so heart touching and great treatment as a Platinum Accor member. Only disappointment that the Restuarant was reserved for a Convention group for a week, so other guests including hotel guests could not stay for either lunch or dinner. Next time, I will definitely try the Hot Pot at dinner time.

Dear Pat C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Good one

Customer review rating 5.0/5

Rt Business - 13/11/2019 Confirmed reviews ALL

Pleasant stay. Nice service

Dear RT, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Very old and ugly hotel

Customer review rating 1.5/5

Giancarlo G. Business - 16/10/2019 Confirmed reviews ALL

Really old hotel, dark, Ugl room, no speaking English, breakfast not nice. This hotel please close and ribield new

Dear GIANCARLO G., Warm greetings from Novotel Watergate,Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the facilities changing project is in progress. And we will give more English training to our staff. We all look forward to welcoming you back soon Sincerely, Vicky Zou

Friendly staff

Customer review rating 3.5/5

Sln118 Friends - 12/10/2019 Confirmed reviews ALL

When I check out, the staff was very friendly and helpful. Thank you

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Great service, Great experience, great value

Customer review rating 5.0/5

Zeckary C. Friends - 23/09/2019 Confirmed reviews ALL

we check in on Saturday, and we are leaving Shenzhen on Sunday late afternoon, it is very very nice for the hotel to allow us the check out late around 4 pm, which allow us to spend time more freely such as long lunch and walking time and take a short break before leave Shenzhen. I know late check out may be not guarantee but appreciate when i got it.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou Guest Experience Manager

High quality services

Customer review rating 4.5/5

Tommy Y. Solo - 18/09/2019 Confirmed reviews ALL

Still needs to improve the hotel internet WiFi services, as its too slow and short stop very often.

Clean room, poor location

Customer review rating 3.5/5

C. W. T. Business - 18/09/2019 Confirmed reviews ALL

The location is not ideal...

Great price, great quality, great service

TripAdvisor rating 5.0/5

Yu Yeung C Friends getaway - 11/09/2019 TripAdvisor review

The room is pretty good and great value in terms of its quality and it is very Kind to allow me for a really really late check out! Free drinks, and the room is really big after the free upgrade! Got a living room!

Everything worked 100%

Customer review rating 5.0/5

Sebastián M. Business - 22/08/2019 Confirmed reviews ALL

Everything perfecto, nonetheless I would recommend you to have a full English speaking team at the front desk and

Dear M. I., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

good central location, terrible walkways to get to the shopping malls

Customer review rating 3.5/5

Matthew K. Solo - 17/08/2019 Confirmed reviews ALL

The room was ok, decoration was novotel standard but has a bath too.. when i booked the hotel via the accor app, it looked a great location. shennan road, close to KK mall. however, trying to get there via subway system was a nightmare, i understand there are improvement works in the subway, but the hotel can give better directions! A little shorr staff on sunday on the check out, and dont forget to.credit my 2night stays and points as it has not appeared yet after 7 days!

Dear Matthew k., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Futher your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback adn concerning our shortfalls. More importantly, I would like to apologize for the dsappointment which you encountered during your stay. Regarding the comments which you have shared in the suvery, we have already noticed and now the facilities upgrading is in progress, and we will arrange more staff on duty dring the high occupancy. And regarding the points , we will credit the missing points to your account today. Once again, please accept my sincre apology and we all look forward to welcoming you back soon! Vicky Zou Guest Experience Manager

It was a cool hotel

Customer review rating 3.5/5

Angela C. Couples - 16/08/2019 Confirmed reviews ALL

The front desk staffs both when we checked in and checked out were so cool, no smile , no passion at all

Dear Angela C., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we will share your feedback with our related department to follow up. And we will pay more attention on staff training . We all looking forward to welcoming you back soon! Sincerely, Vicky Zou Guest Experience Manager

Poor than ordinary novotel

Customer review rating 2.5/5

Eddy Business - 16/08/2019 Confirmed reviews ALL

staffs are not attentive and room is not well maintained

Dear Eddy, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the facilities upgrading is in progress. And we will pay more attention on staff training . We all looking forward to welcoming you back soon! Sincerely, Vicky Zou Guest Experience Manager

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