Novotel Shenzhen Watergate Hotel

TripAdvisor rating 3.5/5 358 reviews
Novotel Shenzhen Watergate
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free Wifi,No smoking hotel,located in city center

  • Western buffet restaurant,Swimming pool,Gym

  • 5-minutes taxi to Huaqiang Bei Commercial District

  • Free minibar,many rooms with city view

  • Nearby Mixc shopping mall,Luohu Checkpoint

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SHENZHENPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shenzhen Watergate

1019 Shennan Zhong Road
Guangdong Province
518031
shenzhen
china

Tel: +8675582137999

Fax: (+86)755/82137311

Contact email

Check-in from 14h00

Check out up to 12h00

  • SHEKOU TIANG SHE ROAD :   204 SHENZHEN GOV'T

  • SHENZHEN TRAIN STATION :   302 HONG LING BLDG

  • By plane

    SHENZHEN At 40km / 24.86 miles - Shuttle paying

  • By boat

    SHEKOU FERRY At 15km / 9.32 miles

  • By helicopter

    SHENZHEN HELIPAD At 10km / 6.21 miles

  • By car

    QUANG SHEN HIGHWAY At 20km / 12.43 miles

  • By car

    SHEN HUI HIGHWAY At 35km / 21.75 miles

  • By car

    SHEN SHAN HIGHWAY At 35km / 21.75 miles

  • By train

    LOWU RAILWAY STATION At 1.5km / 0.93 miles

GPS :22.54014, 114.103154

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 47
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the second floor, the SQUARE is the main dining venue in the hotel. It provides International and Asian style cuisine in a relaxing ambience. The restaurant offers Buffet Breakfast, Lunch and Dinner daily, as well as an A la Carte menu.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Enjoy your happy hour with family and friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 130

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

836 reviews

tripadvisor

TripAdvisor Rating 3.5/5

358 reviews

ShenZhen novotel failed compare to other novotel

Customer review rating 4.3/5

Circle Families - 25/11/2019 Confirmed reviews ALL

dirty many place need to fix and repair inside the room light washroom carpet corridor escalator carpark wall...... ........... overall feels like 1 star inn or hostel that’s not a hotel level very very different to the other novotel around the world downgrade and killing the brand of novotel horrible!

Dear circle, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the carpet changing project and some facilites upgrading is in progress. We will pay attention on room assignment in your future stay to avoid such issue happen again. We all look forward to welcoming you back soon in Novotel Watergate Shenzhen! Sincerely, Vicky Zou

Bad Experience. Extremely no even loyalty hospitality standard, worse than Ibis!

TripAdvisor rating 3.5/5

hykow Business - 14/11/2019 TripAdvisor review

I am a frequent traveler and Accor loyalty member. This is the worst experience with Accor Hotels. 1) I would love to go to the gym, and i went at 6.30am (the mentioned opening time is 7.00am). I even need to go to the reception and ask why not open. Is this a service? 2) No welcome drinks, no good welcoming. Not even good service to tell me the check-in is done, until I asked. 3) Typically there is at least welcome snacks, but not even welcome snacks 4) Missing tea and coffee bags in the room and I needed to ask. Extremely disappointed!

Friendly Staff & Great Surprise Arrangements for Guest

Customer review rating 4.3/5

Pat C. Families - 13/11/2019 Confirmed reviews ALL

Thanks so much for the special & surprise arrangements Birthday Cake for me, as I was not even paying much attention that my stay was exactly on my Lunar Calendar birthday. Feeling so heart touching and great treatment as a Platinum Accor member. Only disappointment that the Restuarant was reserved for a Convention group for a week, so other guests including hotel guests could not stay for either lunch or dinner. Next time, I will definitely try the Hot Pot at dinner time.

Dear Pat C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Good one

Customer review rating 4.3/5

Rt Business - 13/11/2019 Confirmed reviews ALL

Pleasant stay. Nice service

Dear RT, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Very old and ugly hotel

Customer review rating 4.3/5

Giancarlo G. Business - 16/10/2019 Confirmed reviews ALL

Really old hotel, dark, Ugl room, no speaking English, breakfast not nice. This hotel please close and ribield new

Dear GIANCARLO G., Warm greetings from Novotel Watergate,Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the facilities changing project is in progress. And we will give more English training to our staff. We all look forward to welcoming you back soon Sincerely, Vicky Zou

Friendly staff

Customer review rating 4.3/5

Sln118 Friends - 12/10/2019 Confirmed reviews ALL

When I check out, the staff was very friendly and helpful. Thank you

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Great service, Great experience, great value

Customer review rating 4.3/5

Zeckary C. Friends - 23/09/2019 Confirmed reviews ALL

we check in on Saturday, and we are leaving Shenzhen on Sunday late afternoon, it is very very nice for the hotel to allow us the check out late around 4 pm, which allow us to spend time more freely such as long lunch and walking time and take a short break before leave Shenzhen. I know late check out may be not guarantee but appreciate when i got it.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou Guest Experience Manager

High quality services

Customer review rating 4.3/5

Tommy Y. Solo - 18/09/2019 Confirmed reviews ALL

Still needs to improve the hotel internet WiFi services, as its too slow and short stop very often.

Clean room, poor location

Customer review rating 4.3/5

C. W. T. Business - 18/09/2019 Confirmed reviews ALL

The location is not ideal...

Great price, great quality, great service

TripAdvisor rating 3.5/5

Yu Yeung C Friends getaway - 11/09/2019 TripAdvisor review

The room is pretty good and great value in terms of its quality and it is very Kind to allow me for a really really late check out! Free drinks, and the room is really big after the free upgrade! Got a living room!

Everything worked 100%

Customer review rating 4.3/5

Sebastián M. Business - 22/08/2019 Confirmed reviews ALL

Everything perfecto, nonetheless I would recommend you to have a full English speaking team at the front desk and

Dear M. I., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

good central location, terrible walkways to get to the shopping malls

Customer review rating 4.3/5

Matthew K. Solo - 17/08/2019 Confirmed reviews ALL

The room was ok, decoration was novotel standard but has a bath too.. when i booked the hotel via the accor app, it looked a great location. shennan road, close to KK mall. however, trying to get there via subway system was a nightmare, i understand there are improvement works in the subway, but the hotel can give better directions! A little shorr staff on sunday on the check out, and dont forget to.credit my 2night stays and points as it has not appeared yet after 7 days!

Dear Matthew k., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Futher your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback adn concerning our shortfalls. More importantly, I would like to apologize for the dsappointment which you encountered during your stay. Regarding the comments which you have shared in the suvery, we have already noticed and now the facilities upgrading is in progress, and we will arrange more staff on duty dring the high occupancy. And regarding the points , we will credit the missing points to your account today. Once again, please accept my sincre apology and we all look forward to welcoming you back soon! Vicky Zou Guest Experience Manager

It was a cool hotel

Customer review rating 4.3/5

Angela C. Couples - 16/08/2019 Confirmed reviews ALL

The front desk staffs both when we checked in and checked out were so cool, no smile , no passion at all

Dear Angela C., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we will share your feedback with our related department to follow up. And we will pay more attention on staff training . We all looking forward to welcoming you back soon! Sincerely, Vicky Zou Guest Experience Manager

Poor than ordinary novotel

Customer review rating 4.3/5

Eddy Business - 16/08/2019 Confirmed reviews ALL

staffs are not attentive and room is not well maintained

Dear Eddy, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have shared in the survey, we have already noticed and now the facilities upgrading is in progress. And we will pay more attention on staff training . We all looking forward to welcoming you back soon! Sincerely, Vicky Zou Guest Experience Manager

Provided Excellent Services

Customer review rating 4.3/5

Tommy Y. Business - 29/07/2019 Confirmed reviews ALL

Comfortable, Good Room Cleanup, Quality of Customer Services...etc., But hotel broadbands, internets (wifi) needs to be improved and upgraded if possible.

ืOverall is so so

Customer review rating 4.3/5

V. Business - 04/07/2019 Confirmed reviews ALL

- Check in/ check out staff not enough during rush hour - Pillow got smell - Can smell someone smoked in the non-smoking floor

Dear V., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Futher to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning out shortfalls. More importantly, I would like to apologize again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we will share your comments with our related department to look into the issue and follow up. And we will also arrange more staff on duty during rush hour. Once agian, please accept my sincere apology and thank you for sharing your concern with us. We do hope you can have a better staying experience on your next visit. Sincerely, Vicky Zou

Gute Zeit im Novotel Watergate Shenzhen

TripAdvisor rating 3.5/5

Excursion37776869110 Business - 11/06/2019 TripAdvisor review

Friendly people, clean environment, good room service, enjoyable breakfast, good location at Shenzhen, easy to link to public traffic, closed shopping and restaurants available, enjoyed staying third time and will come back again

Comfort

Customer review rating 4.3/5

Sam C. Business - 29/05/2019 Confirmed reviews ALL

Tidy and cleaning. Good front desk services

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou Guest Experience Manager

Excellent Staff and Management

Customer review rating 4.3/5

Adma Business - 25/05/2019 Confirmed reviews ALL

I was very impressed with how friendly the staff especially Becky who was excellent in treating customers, i was not happy with the smell of the rooms, very bad smell which made me sick but I was told there are other rooms don't smell!! The Hotel is very expensive compared to other 5 stars hotel nearby. I have tried to get a room for one week but the prices I was given was really more than the 5-star hotel I am staying in! Breakfast and Dinner was excellent Coffee is not that great! People at the Restaurant are friendly and the Restaurant is very clean English is not spoken by anyone except little by Becky I must say all the Hotel staff are very friendly compared to other hotels, this hotel is the friendliest I am comparing Hotels in this area for my Blog http://admatravel.com to show Business travelers to this area where to stay!

Dear Ms. Adama, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls.More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we already share your feedback with our related department and follow up. We will arrange a better room with nice smell for you for your next stay. And we will pay highly attention to avoid such issue happen again. We all look forward to welcoming you back soon in Shenzhen! Sincerely, Vicky Zou Guest Experience Manager

Clean and comfy room

Customer review rating 4.3/5

Joseph L. Business - 08/05/2019 Confirmed reviews ALL

Overall, it was satisfying. However, the gym requires an upgrade in terms of cardio machines as well as the varieties for free weight exercise.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. Since our reservation staff did not have a good handover, we are sorry for making you wait so long on the day of check-in. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou
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