AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,506 reviews

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Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 3-minute walk to China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,506 reviews

Customer review rating 3.5/5

Yan K. L. Couples - Confirmed reviews ALL

The design of The Japanese style hotel in Hong Kong is awesome. The toilet and the bathroom is separated. The bed is comfortable as well. However, the air conditional is a little bit loud and it is found that the box tissue was not refilled full.

尊敬的Yan K.,感谢您选择我们的酒店并分享您的入住体验。 我们很高兴您对酒店日式设计风格、独立卫浴空间及舒适的床品感到满意。这些细节旨在为宾客打造宁静雅致的居停体验。 然而,我们非常抱歉您在入住期间遇到一些不尽如人意之处。关于您提及的设施问题,工程团队已定期进行设备维护以确保最佳状态。同时,我们已加强客房服务检查流程,避免日用品补充疏漏的情况发生。对于出入便利性的建议,酒店邻近湾仔及会展站,未来会优化指引标识以提升宾客动线流畅度。 最后,特别感谢您对酒店环保举措的满分评价。作为香港首家全面替换一次性塑料用品的酒店,您的认可是我们持续实践可持续发展理念的最大动力。 期待未来能再次为您缔造更臻完美的居停体验。 Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Steve S. W. C. Families - Confirmed reviews ALL

friendly staff

Dear Steve, It was a pleasure to receive your kind feedback. We’re delighted our team’s warm hospitality made your family stay memorable through their attentive service. However, we regret your room’s layout felt compact during your visit. Our rooms prioritize efficient design to maximize our central location’s accessibility while offering smart-living technology and premium amenities. Nonetheless, we’re glad our prime Wan Chai location served you well. Being steps from the Exhibition Centre MTR station and Causeway Bay’s vibrant energy remains one of our most valued features for exploring Hong Kong. We all look forward to the pleasure of welcoming you back. Our kindest regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Tony C. Couples - Confirmed reviews ALL

1) The rooms are extremely small (even the superior rooms) - make sure you book a studio (the tatami room is also small, but manageable if you want to try on kimonos and/or want the 270-degree view of the surrounding area. 2) Friendly service with no apparent discrimination against Mainland/Mandarin speakers (there are many hotels in HK that do discriminate). We spoke English with North American passports, but this hotel is highly rated on Rednote (an App with majority Mainland users). 3) The AC is 👍👍👍👍👍

Dear Tony, Thank you for writing a review of your recent visit and for recommending our hotel. We are thrilled to hear you had a pleasant stay at AKI Hong Kong - MGallery. We are glad our team’s welcoming approach contributed to a comfortable experience. Your kind words about the cleanliness of your room are much appreciated. That said, we regret any discomfort you experienced with the room’s temperature control. Our team is always available to assist guests in adjusting settings for optimal comfort. Nonetheless, we’re delighted you found our location convenient for exploring Wan Chai and its vibrant surroundings. Being steps from the MTR and cultural landmarks makes urban adventures effortless. We hope to see you again on a future occasion. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Reuven B. Business - Confirmed reviews ALL

Just perfect

Dear Reuven, Thank you for positively reviewing your visit. We are thrilled to hear your experience at AKI Hong Kong - MGallery met your expectations. We are delighted you found our accommodations comfortable and appreciated the attentive service from our team. Knowing you valued the cleanliness throughout your stay motivates us to maintain these standards. That said, we regret any inconvenience caused by the internet speed during your visit. Our technical team continuously monitors connectivity to ensure optimal performance for all guests. Finally, we are glad our central Wan Chai location provided easy access to business hubs like the Hong Kong Convention and Exhibition Centre during your trip. We would love to welcome you back on many more occasions. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

C. C. Business - Confirmed reviews ALL

Stayed at this hotel many times, superb service from the team always, especially Sheryn!

Other web-users rate our hotel

  • 1,130 reviews 9.5/10 Location
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  • 1,938 reviews 9.1/10 Service
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  • 862 reviews 9.6/10 Vibe
  • 804 reviews 4/10 Comfort
  • 613 reviews 8.9/10 Cleanliness
  • 503 reviews 8.3/10 Amenities

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