AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,968 reviews

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AKI Hotel Hong Kong - MGallery Collection - Image 1
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239 Jaffe Road, 0 Wan Chai, Hong Kong SAR, China

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
0 Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Telephone
Fax +852 2121 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,968 reviews

Everything was fantastic.

Customer review rating 5.0/5

Steve Solo - Confirmed reviews ALL

I stayed 10 nights and everyone was so welcoming and helpful. Breakfast was delicious.

Dear Steve, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your time at AKI Hong Kong - MGallery was so memorable. Your compliments on our devoted staff and the impeccable cleanliness of our hotel are greatly appreciated, and it is wonderful to know that our commitment to sustainability resonated with you. We're also glad that our efforts to minimize the frequency of changing towels and bedding contributed positively to your stay. It's lovely to hear that the breakfast at our signature restaurant TANGRAM delighted your palate, offering a wide variety of international taste sensations that left a lasting impression. Thank you for recognizing the hard work and dedication of our cleaning staff; such feedback is truly rewarding for the entire team. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Should inform guests about missing amenities i.e. hair cap, cotton pads, etc.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We truly appreciate hearing about your stay at AKI Hong Kong - MGallery and value the insights you have provided. We regret to hear that the details regarding the sustainable development initiatives and Accor benefits were not sufficiently described to you. Our commitment to sustainability includes efforts to eliminate single-use plastic amenities to preserve the environment, and we offer amenities upon request. We understand this might have caused some inconvenience and we apologize for not having communicated this effectively. As a valued Silver member of our ALL – Accor Live Limitless loyalty programme, you are indeed entitled to specific benefits, and we apologize if these were not clearly conveyed during your stay. We hope you were able to appreciate our central location in Wan Chai, close to major landmarks and public transportation, which provides easy access to the best that Hong Kong has to offer. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ohad Tiktinsky, General Manager

Not as expected

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Maybe I expected too much for this stay. Staff were not that nice, especially ones in breakfast room. Too quick and were not trying to listen to what we would order and got the order wrong. Aircon in the room was hot (reduced temp to 18 but still hot) and noisy and shut itself down around 2-3 am. Won’t come back here again.

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry to hear that your stay did not live up to your expectations. The experience you described with the breakfast room service is not reflective of the high standard of hospitality we aspire to provide. We understand that precise and attentive service is crucial, especially when starting the day with a meal, and we regret any inconvenience caused. We also acknowledge the discomfort you experienced regarding the air conditioning and room temperature. Our guests’ comfort is of utmost importance, and we regret that we fell short in providing a restful environment. Moreover, we take note of your comments about the noise you encountered and understand how this can impact the quality of rest. Although it seems we have not succeeded in every aspect of your visit, it is our hope that you will consider AKI Hong Kong - MGallery for another stay, so we may have the opportunity to better serve you. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Ohad Tiktinsky, General Manager

Excellent

Customer review rating 5.0/5

Nivisa A. Families - Confirmed reviews ALL

Well located with excellent design, clean and comfortable

Dear Nivisa, Thank you very much for your kind review. We are pleased that you found our accommodations to be clean and comfortable. Our team works diligently to ensure a spotless environment and a restful experience for our guests. Nonetheless, we are particularly proud that you loved our hotel's design and our prime location, both of which are integral to the unique ambiance and convenience that AKI Hong Kong - MGallery strives to provide. It would be a pleasure to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Great location and even better bar

Customer review rating 4.0/5

V Solo - Confirmed reviews ALL

The room views are amazing, along with the views from the top floor bar and the bar drinks. The staff is very friendly.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the friendly nature of our staff and the breathtaking views from our rooms and Uncle Ming's, our top-floor whisky bar. The panoramic city vistas coupled with our extensive selection of international whiskies and inventive cocktails are indeed a highlight for many guests. However, we are sorry to hear that your experience with our culinary offerings did not entirely meet your expectations. Our aim is to provide exceptional taste alongside aesthetic presentation, and we will take your comments into consideration. Regarding our sustainability efforts, we understand your concerns and want to assure you that our initiatives are genuinely aimed at reducing our environmental impact while still providing a luxurious experience. We will continue to evaluate our practices to ensure they meet both our guests' expectations and our environmental responsibilities. Finally, we are pleased that our location significantly enhanced your stay, with easy access to major attractions and public transportation allowing you to explore the vibrant city of Hong Kong. We hope that the convenience of being within walking distance to the Hong Kong Convention and Exhibition Centre and various shopping and dining areas added value to your visit. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,472 reviews 9.3/10 Location
  • 2,308 reviews 7.2/10 Room
  • 2,284 reviews 8.7/10 Service
  • 20 reviews 8.4/10 WiFi
  • 1,173 reviews 9.7/10 Vibe
  • 1,157 reviews 3.1/10 Comfort
  • 759 reviews 9/10 Cleanliness
  • 715 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.