AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,426 reviews

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AKI Hotel Hong Kong - MGallery Collection - Image 1
AKI Hotel Hong Kong - MGallery Collection - Image 2
AKI Hotel Hong Kong - MGallery Collection - Image 3
AKI Hotel Hong Kong - MGallery Collection - Image 4
239 Jaffe Road, 0 Wan Chai, Hong Kong SAR, China

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 3-minute walk to China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, 1 King Bed, City View

Photo out of - Superior Room, 1 King Bed, City View

Located on high floors, the room oversees fantastic city views from floor-to-ceiling windows. Room comes with 1 king-size bed, 50-inch Smart TV and Nespresso Coffee Machine. Separated rain shower with MALIN+GOETZ bathroom amenities.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Located on high floors, the room oversees harbour side views of renewed Victoria Harbour from floor-to-ceiling windows. Room comes with 1 king-size bed, 50-inch Smart TV and Nespresso Coffee Machine. Rain shower with MALIN+GOETZ bathroom amenities.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Unique to Hong Kong, our Deluxe Tatami Room pays homage to the Japanese tradition of sleeping on tatami mats. Room embraces 270-degree city views and partial Victoria Harbour view with a bathroom of double-sink vanity and a gift of Bvlgari.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

The spacious Deluxe Studio Room on high floors features a sitting area with sofa and table while some rooms with a walk-in closet also. Room with harmonious feature wall offers 1 king-size bed and 50-inch Smart TV. Bathroom with bathtub and rain shower.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Our Superior Room with accessible facilities offers 1 king-size bed, 50-inch Smart TV and Nespresso Coffee Machine. Spacious area for wheelchair. Easy access doorway and accessible bathroom with roll-in shower, shower seat and emergency call button.

Max. number of persons
3
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
0 Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Telephone
Fax +852 2121 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 173 rooms
  • 4 rooms for people with reduced mobility
  • 173 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Family

Services for children

  • Children''s TV Channels

Well-being

Fitness Center

  • On site

Lobby Lounge

Photo out of - Lobby Lounge

With light streaming in through the AKI MGallery hotel's floor-to-ceiling windows, and opposite to the Zen Garden, the Lobby Lounge is a bright and refreshing space for snacks, or friendly co-working at the large communal table.

Cooking style
Healthy eating
Capacity
28
Accessibility
Accessible service
239 Jaffe Road, 0 Wan Chai, Hong Kong Sar, China
Telephone +852 2121 5022
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Light menu
  • Vegetarian menu

With light streaming in through the AKI MGallery hotel's floor-to-ceiling windows, and opposite to the Zen Garden, the Lobby Lounge is a bright and refreshing space for snacks, or friendly co-working at the large communal table.

The whisky bar crowns the top floor with views of Victoria Harbour and the vibrant neighbourhood of Wan Chai where seasoned whisky aficionados immerse into an exclusive spirit experience with the collection of the finest blends around the world.

Because great days always start with a good breakfast, stock up on treats and vitamins!

Elevate your workout in our state-of-the-art fitness centre, featuring cutting-edge equipment, personalised training, and a refined, energising ambiance.

Celebrate love in an enchanting setting, where bespoke service, elegant venues, and exquisite details create the perfect wedding or honeymoon experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,426 reviews

Customer review rating 5.0/5

Yau-chee C. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Matthew B. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Amineh S. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Wyman P. C. Business - Confirmed reviews ALL

Dear Wyman P., Thank you for sharing such a valuable review. We are delighted that you found our staff so friendly and approachable. It means a lot to us that you felt warmly welcomed throughout your stay. We fully understand your concerns regarding the room space. Our hotel offers a variety of room types—including our more spacious Deluxe King Rooms and our Deluxe Japanese-style Tatami Rooms, which feature 270-degree city views—that may provide a greater sense of comfort for guests seeking a more expansive living space. Nonetheless, we are pleased that you enjoyed our facilities and found our location convenient for your business trip. Thank you again; we hope that you will return. All the best, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Jun L. Families - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ohad Tiktinsky Complex General Manager

Customer review rating 5.0/5

Matthew B. Business - Confirmed reviews ALL

Stayed 2 nights. Well located and would certainly stay again

Customer review rating 4.5/5

Amineh S. Families - Confirmed reviews ALL

Rooms were compact (not much space for 2+ cases) but Hong Kong standard! Perfectly clean, quiet and with the right amenities. Lighting is a little dark in the rooms. Breakfast was fantastic - I love the fact that it’s a semi buffet, you get a proper meal prepared for you the way you like it and there’s plenty of options.

Customer review rating 4.0/5

Wyman P. C. Business - Confirmed reviews ALL

Very friendly and approachable staff. Hotel well located and although the room is small, the facilities are available

Dear Wyman P., Thank you for sharing such a valuable review. We are delighted that you found our staff so friendly and approachable. It means a lot to us that you felt warmly welcomed throughout your stay. We fully understand your concerns regarding the room space. Our hotel offers a variety of room types—including our more spacious Deluxe King Rooms and our Deluxe Japanese-style Tatami Rooms, which feature 270-degree city views—that may provide a greater sense of comfort for guests seeking a more expansive living space. Nonetheless, we are pleased that you enjoyed our facilities and found our location convenient for your business trip. Thank you again; we hope that you will return. All the best, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Jun L. Families - Confirmed reviews ALL

On the day of check-in, the front desk staff noticed that my father’s birthday would fall during our stay and kindly offered to deliver a birthday cake to our room at 10 pm on his birthday. We were pleasantly surprised by this thoughtful gesture and expressed our sincere appreciation. However, on the evening of his birthday, we waited until very late, but the cake never arrived. We did not receive any phone call or explanation either. This was extremely disappointing. To be clear, we never expected the hotel to provide a complimentary birthday cake in the first place. It was a lovely gesture that we genuinely appreciated. However, once the hotel made that promise, we naturally looked forward to it. The disappointment was not about the cake itself, but about a promise that was made and never fulfilled. What could have been a memorable and thoughtful experience instead left us feeling rather let down.

Dear Mr. L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ohad Tiktinsky Complex General Manager

Customer review rating 5.0/5

Siew H. K. Families - Confirmed reviews ALL

Although my stay is 1 night but I have had a warm welcome from your Vanessa Cheng and her team.

Dear Siew H. K., We are delighted that you felt so warmly welcomed by Vanessa Cheng and her team. It means a lot to us that their approachability and versatility made your stay comfortable from the very first moment. We are also glad you appreciated the cleanliness and organisation throughout our hotel. Our team works hard to create a serene and well-kept environment, and knowing you found it so well put together is truly rewarding. Your kind words about Edward Liu and his help with your luggage storage have been shared with him. We are pleased he could make that part of your stay effortless. We are thrilled that your welcome drink, welcome amenity, and room upgrade all met or exceeded your expectations. It is lovely to hear that the in-room amenities delighted you with their fragrance, adding an extra touch to your experience. We hope you also enjoyed our prime location with easy access to both Exhibition Centre and Wan Chai MTR stations, making it simple to explore Hong Kong. We all hope to welcome you back in the future. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Ilias G. Business - Confirmed reviews ALL

Booked this hotel for a few days in HK for business. The team especially in the reception was incredible and made all the difference. Great tips and indications for every request. The rooms are comfortable, yet small but very well designed and organised and I had a great view. I recommend.

Customer review rating 4.5/5

Mason H. Couples - Confirmed reviews ALL

Sleek hotel with thoughtful architectural details throughout. Excellent service, very hospitable concierge and housekeeping staff. We were needy guests (forgot a charger, needed extra water, ironing board, a banana for an upset stomach) and the team delivered at with grace. The only disappointment was that laundry services offered by the hotel were about 15x more expensive than the same day wash and fold down the road. Some premium is expected but this seemed unnecessarily steep-- a missed opportunity for the hotel to impress.

Dear Mr. H., Thank you for your thoughtful review. We’re delighted you enjoyed the hotel’s design and felt so well cared for by our concierge and housekeeping teams. We’ll be sure to share your kind words with them. We also appreciate your candid feedback about our laundry pricing. We understand how the difference you experienced could be disappointing, and we’ll share your comments with the team as we review our services. We hope to have the pleasure of welcoming you back for an even better stay. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Simon C. Business - Confirmed reviews ALL

well located, comfortable and helpful staff

Dear Simon, Thank you for your positive feedback. We are delighted that you found our hotel well located and comfortable. Our team takes pride in offering a restful experience, and it is wonderful that their helpfulness stood out during your business trip. We are glad you appreciated our prime spot in Wan Chai, just a short walk from the Hong Kong Convention and Exhibition Centre and the MTR station. Very best wishes, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Richard Y. Business - Confirmed reviews ALL

Great service. Very interesting room arrangement.

Customer review rating 4.0/5

Ratima T. Families - Confirmed reviews ALL

Reception morning shift has better service and good advice for service in the hotel and traveling in HK

Dear Ratima, Thank you for choosing AKI Hong Kong - MGallery! We are delighted that our morning reception team made such a positive impression with their service and travel advice. We are also glad you found your stay comfortable overall. However, we are sorry that the evening shift did not meet all your expectations. Our teams across all shifts aim to deliver the same warm and attentive service, and we will make sure your comments are shared with our management. Your honest feedback is incredibly important to us, as it helps us identify exactly where we need to focus our efforts to elevate the guest experience. Nonetheless, we are pleased that the morning team helped you make the most of your time in Hong Kong. It would be a pleasure to welcome you back in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Joey Y. Y. C. Business - Confirmed reviews ALL

We were greeted with a warm reception upon arrival after our flight. Really thankful for the speedy check-in. We had three rooms and there was a slight miscommunication regarding the breakfast but other than that it was really a lovely stay. Though a relatively smaller accommodation, do appreciate the amenities and the proximity to Wanchai pier. Shoutout to the housekeeping staff for keeping my room really clean and also Chilly for entertaining some of the questions I had regarding our stay. A good team is often the reason why stays are memorable - many, many thanks for the experience.

Customer review rating 4.5/5

Joyce A. P. Business - Confirmed reviews ALL

Loved my stay at Aki MGallery Hong Kong. The room was tiny but well-utilized, with modern facilities but would be better if they provide a little note on what the buttons in the room were for. The staff were great too, very helpful. Breakfast for me was overpriced, considering you only get 1 main dish and basically just fruits and pastries with very little option.

Customer review rating 4.5/5

Steven S. Solo - Confirmed reviews ALL

An enjoyable stay in a well-located hotel. Liked the breakfast concept of a choice of main dish and then buffet for fruit, cereal, bakery etc items. Standout staff: Filbert at reception, Maya during breakfast session and other wait staff at dinner (polite, knowledgeable and professional), and Cody at concierge station. Floor-to-ceiling windows made the room feel very spacious.

Customer review rating 4.5/5

Chon H. C. Couples - Confirmed reviews ALL

We arrived before the standard check-in time, exhausted after an early flight. Although the system was down, the receptionist kindly offered us drinks at the lobby lounge and arranged for early check-in. We really appreciated that. That said, when we got to our room, we were happy to find a kimono provided—but a flight sticker left by previous guests was still stuck to it. Other than that, everything was perfect, and the staff were all friendly and helpful.

Customer review rating 3.5/5

Till K. Solo - Confirmed reviews ALL

Due to All Platinum membership I was upgraded to one of the signature tatami rooms which was very beautiful (albeit somewhat complicated with the sliding screens always in the way of either the closet or the bathroom passage). The building itself is very modern and handsome and very well located to fetch the A11 bus to the airport (the stop being just one block away) The only downside of the hotel was the breakfast: croissants and pain au chocolat tasted stale both times I tried them (a negative first in ANY Accor hotel I have stayed in wordwide). The à la carte breakfast options were quite bland and not five star standard nor was the selection on the buffet. Service, however, was very friendly.

Dear Mr. K., Thank you very much for taking the time to share your thoughtful feedback. We are delighted to know that you enjoyed your Signature Tatami Room, the hotel’s design and convenient location, as well as the warm service provided by our team. Please accept our sincere apologies that the room layout was not entirely convenient and that breakfast did not meet your expectations. We are especially sorry that the pastries were not fresh and that the breakfast selection fell short of the standard you rightly expected. Your comments have been shared with our team for careful review. We truly appreciate your feedback, as it helps us improve. We hope you will give us the pleasure of welcoming you again and providing you with a more memorable experience. With kind regards,

Customer review rating 5.0/5

Pablo H. Couples - Confirmed reviews ALL

Loved the central location, the comfy room and the perfect and very friendly stuff

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Yan F. P. Business - Confirmed reviews ALL

Great

Customer review rating 4.5/5

Yu J. L. Solo - Confirmed reviews ALL

staff are super helpful, room is new and clean. however, ac is not strong enough for the room, so in daytime, it is a little hot.

Customer review rating 5.0/5

Siew H. T. Families - Confirmed reviews ALL

Good location, great hotel team from the concierge at the ground floor to reception to housekeeping and 2nd floor restaurant and in room dining. It does not feel rushed and impatient service despite the Golden week.

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