AKI Hong Kong - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,580 reviews

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Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hong Kong - MGallery

239 Jaffe Road
Hong Kong
Hong Kong SAR, China

GPS:22.279171, 114.176875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,580 reviews

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

well looked after despite small rooms

Dear Guest, Many thanks for your feedback. We are delighted to hear that you appreciate our commitment to cleanliness and our sustainable development initiatives, as we strive to maintain high standards while being mindful of our environmental impact. We understand that our room sizes may not meet everyone's expectations, but we take pride in ensuring that each space is meticulously designed for comfort and functionality, aiming to provide a restful haven amidst the vibrant cityscape of Hong Kong. It is also heartening to know that you hold our ALL – Accor Live Limitless loyalty programme in high regard. Our team is glad that such services add value to your stay with us. We look forward to welcoming you back. Kindest regards, Ohad Tiktinsky, General Manager

average

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

average, staffs not particularly friendly

Dear Guest, Thank you for taking the time share your feedback with us. We are pleased to hear that you found the location of our hotel convenient for your needs, and we trust that our proximity to major landmarks and public transportation enhanced your stay in Hong Kong. We regret to hear about your experience with our housekeeping service. Please be assured that we strive to maintain a high standard of service and we will review our internal procedures to ensure guests feel comfortable and undisturbed during their stay. Regarding the cleanliness, we take pride in the upkeep of our rooms and are sorry if we fell short of our usual standards during your visit. We value your feedback and will use it to improve. Additionally, while we endeavor to offer food and beverages that delight our guests, we understand that tastes vary and we appreciate your input on this matter. At AKI Hong Kong - MGallery, we are committed to sustainability and are continuously looking for ways to enhance our initiatives. Your rating indicates there may be room for improvement, and we welcome any suggestions you may have in this regard. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Helpful staff

Customer review rating 4.5/5

Sulu Business - Confirmed reviews ALL

The room sizes are smaller that what I am used too, but it was perfect for me as I was traveling alone. I usually travel with my partner, but for one person, it's great, it's not ideal for two adults staying longer than three nights.

Dear Sulu, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be helpful during your visit, as we strive to offer outstanding service to all our guests. While we understand that the room size was suitable for your individual needs, we regret any inconvenience you may have anticipated for a longer stay with two adults. Our rooms are designed to provide a balance of comfort and functionality, and we appreciate your insights as they help us in our ongoing efforts to improve our guest experience. It's gratifying to know that you enjoyed the many features of AKI Hong Kong - MGallery, including our convenient location and the attentive service from our team. We hope to welcome you again in the future. Best wishes. Ohad Tiktinsky, General Manager

Well located. Good stay.

Customer review rating 4.5/5

Kelvin S. Business - Confirmed reviews ALL

Friendly staffs

Dear Kelvin S., Thank you for reviewing your stay. We are delighted to hear that you found our location well-suited for your needs and that our staff's friendliness contributed positively to your overall experience. Regarding your comments on the set menu, we always strive to offer a balance of curated cuisines and will take your feedback into consideration as we continually seek to improve our dining experience. It is pleasing to note your satisfaction with the cleanliness of our hotel, as we pride ourselves on maintaining the highest standards. Additionally, we are encouraged by your positive view of our sustainable development initiatives, and we thank you for recognizing our efforts in this vital area. We are also grateful for your appreciation of the level of recognition you received as a member of ALL – Accor Live Limitless loyalty programme. Your loyalty is extremely important to us. We hope to have the pleasure of welcoming you back. Best regards, Ohad Tiktinsky, General Manager

Perfect

Customer review rating 4.5/5

Mitul P. Business - Confirmed reviews ALL

Amazing experience. Herman at the front door downstairs was amazing! Very humble and helped us throughout my stay.

Dear Mitul, Thank you very much for this kind review. We are delighted to hear that you would highly recommend our hotel to others, and we take pride in our commitment to cleanliness and sustainability which you've rated highly. It is especially gratifying to learn that your interactions with our team, particularly with Herman, have significantly contributed to a positive experience. Our staff strives to offer the highest level of service, and Herman will surely be commended for his exceptional assistance. Moreover, your appreciation for the ambience and offerings at our top-floor whisky bar, UNCLE MING'S, is sincerely appreciated. We're thrilled that the panoramic city views and our selection of international whiskies added an extra touch of enjoyment to your stay. We look forward to welcoming you back. Best wishes, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,128 reviews 9.3/10 Location
  • 1,811 reviews 7.4/10 Room
  • 1,789 reviews 8.5/10 Service
  • 20 reviews 8/10 WiFi
  • 992 reviews 9.7/10 Vibe
  • 896 reviews 3.4/10 Comfort
  • 602 reviews 8.4/10 Amenities
  • 572 reviews 9/10 Cleanliness

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