AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,489 reviews

AKI Hotel Hong Kong - MGallery Collection - Image 1
AKI Hotel Hong Kong - MGallery Collection - Image 2
AKI Hotel Hong Kong - MGallery Collection - Image 3
AKI Hotel Hong Kong - MGallery Collection - Image 4

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 3-minute walk to China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,489 reviews

Customer review rating 5.0/5

Donna C. Business - Confirmed reviews ALL

Staff and location great.

Customer review rating 4.5/5

Priscilla J. E. Couples - Confirmed reviews ALL

Loved our stay

Customer review rating 5.0/5

Yuffa A. H. Friends - Confirmed reviews ALL

It was a very good experience. Hotel is cosy, warm and the aesthetics is chefs kiss. The toilet? 5 star. The bar is very good too! Would love to stay here again!

Customer review rating 2.5/5

Marcela M. A. Families - Confirmed reviews ALL

I would to share my recent stay, particularly around a reservation payment issue that caused unnecessary stress while traveling. I had two reservations under my name. One showed as confirmed and paid, while the other showed as confirmed. A day prior to arrival, I received an email from Sam Hui requesting payment for a reservation that I believed had already been paid. As the email came unexpectedly, I assumed it was spam and did not respond. I later received a second email from Sam stating that my card had been charged and declined. At the time, I was staying at Pullman Singapore and checking out, where I had no issues paying for nine nights and a two-room bill. Being told my card was declined while traveling was extremely stressful. Upon check-in, a front desk colleague—a young, slim Asian lady (I regret that I do not recall her name)—was very professional and reassuring. She made efforts to investigate the issue and contacted Sam directly. During this process, I was concerned about the possibility of being double-charged, and there was significant back and forth to clarify the situation. One of the reservations in question had been made approximately a year ago, and I was asked to review the bill from that time. This required turning on mobile data while traveling, which added to the inconvenience. Ultimately, I was reassured that payment had not been received the first time a year ago, and the matter was resolved. I would like to sincerely commend the housekeeping team, who were friendly, consistent, and ensured we were well taken care of throughout our stay. The colleagues in the lobby and lower lobby areas were also welcoming and helpful. On our last day, checkout went smoothly with no credit card issues. The overnight front desk gentleman—a young man with a perm and glasses—was exceptionally helpful, assisting us with five large bags and four small/medium bags. This support meant a great deal, as I was traveling with my mother and aunt, both over 80 years old. While I appreciate the excellent service from many of your colleagues, I hope the reservation and payment communication process can be improved to avoid unnecessary stress for guests, especially when traveling internationally. Thank you for taking the time to review my feedback.

Customer review rating 2.5/5

Cesar H. B. Business - Confirmed reviews ALL

stay was fine. service was good, but the breakfast was literally inedible, got a tray of uncooked dumplings which i couldnt eat. I just left and bought breakfast elsewhere.

Dear Cesar, Thank you for taking the time to share your feedback. We are pleased to hear that aspects of your stay, including the service provided by our team, met your standards. Our commitment to attentive hospitality is a priority, and it’s rewarding to know this contributed positively to your visit. We sincerely apologize that your experience fell short in some areas, particularly regarding the breakfast offering. Our culinary team typically receives high praise for their attention to quality, and we regret that this was not reflected during your visit. Please know your feedback has been shared with the team to ensure improvements. We hope you will consider staying with us again in the future. Best regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,208 reviews 9.5/10 Location
  • 1,920 reviews 7.7/10 Room
  • 2,067 reviews 9/10 Service
  • 11 reviews 7.1/10 WiFi
  • 913 reviews 9.6/10 Vibe
  • 886 reviews 4/10 Comfort
  • 681 reviews 9/10 Cleanliness
  • 566 reviews 8.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong