The Silveri Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 856 reviews

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The Silveri Hotel Hong Kong - MGallery Collection - Image 1
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16 Tat Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Free shuttle service to and from airport every 60 min. Available from 6 a.m. to 11:30p.m.

  • Outdoor garden with a Yoga Lawn, 25 m swimming pool and Jacuzzi.

  • Directly connected to Citygate Mall and Tung Chung MTR Station, only 30 min to City Centre

  • Easy access to HK Disneyland, NP360 Cable Car, AsiaWorld-Expo and other famous attractions.

  • Rooms and Suites with the choice of private terraces with plunge pools or Jacuzzis.

Our accommodation(s)

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Hotel location

The Silveri Hotel Hong Kong - MGallery Collection

16 Tat Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.290521, 113.941118

Telephone
Fax +852 3602 8990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  856 reviews

Exceed expectations

Customer review rating 5.0/5

Anna W. Families - Confirmed reviews ALL

The hotel definitely exceeded my expectations!

Dear Mengfan W., Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us exceeded your expectations. Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to welcome you back soon for another fantastic experience! Warm regards, Katherine Guest Experience Manager

There’s Oder in the air-conditioner, and very slow customer services in every aspect

Customer review rating 1.5/5

Jessica Families - Confirmed reviews ALL

first i waited super long time at the check-in counter for checking in at 9pm, I asked about baby bed proof and it takes very long time until I made several calls for waters and stuff to front desk, and still no body deliver the baby bed proof. I asked the guest service people and they told me they didn’t receive the notice to deliver baby bed proof. I called front desk again to make sure and I was very upset by that time, because it was very late, kids need to take shower and sleep, but I can’t go into bathroom since i won’t be able to hear knocking on the door. So i was kept waiting and waiting for super long time that night and it was exhausted. Even worse, there’s Oder when you open air-conditioner, unless you adjust to very strong wind speed and extreme temperature, but we need wild wind speed with the kids. So we can’t open the air-conditioner.

Dear Ms. D., Thank you for sharing your feedback. We sincerely apologize for the odor from the air conditioner and the delays in service you experienced during your stay. Your concerns about the baby bed request and slow response times have been noted, and we will address these issues with our team to improve our service. We value your input and appreciate your understanding as we work to enhance our guest experience. Warm regards, Katherine Guest Experience Manager

Good Stay

Customer review rating 5.0/5

Ukrit L. Families - Confirmed reviews ALL

Everything is good

Dear Mr. L., Thank you for your positive review! We're thrilled to hear that you had a good stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another great experience! Warm regards, Katherine Guest Experience Manager

Good stay

Customer review rating 5.0/5

Tritsana S. Families - Confirmed reviews ALL

Comfortable and nice staffs

Dear Ms. S., Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a comfortable stay and that our staff made a positive impression. Your feedback means a lot to us and motivates our team to continue providing excellent service. We look forward to welcoming you back on your next visit! Warm regards, Katherine Guest Experience Manager

Good location, room was nice but shower leaky and breakfast staff need more training.

Customer review rating 3.0/5

Brandon Couples - Confirmed reviews ALL

Overall the room was pleasant except the shower was quite leaky beneath the door. After taking a shower there was a pool of water outside the shower moving towards the bathroom and front door. There were also some unsightly stains on the table top beneath the TV. It was also disappointing that the rooms toilet was a downgrade to a cheaper room we had previously stayed in as we had decided to extend our stay by a night and made a new room booking (this current one). We paid for a high floor upgrade and the toilet did not have heated seats or bidet like the lower floor room we were in initially. The wait staff at the breakfast buffet was the worst experience we've had in a long time. We ordered 2 coffees from the waiter 10 mins after being seated at about 9:45am and did not receive the coffees until they were shutting down the breakfast service and cleaning up at 10:30am! We watched another waiter who seemed to be responsible for the drinks go around taking coffee/tea orders from countless other tables and bring the drinks out to them before we even received ours. Frustrated my partner walked up and spoke to this waiter and politely asked that we ordered two coffees about 20 mins ago now and still hadn't received them. He said he would check on them for us and proceeded to continue taking orders from others an bring there orders out yet again well before ours. At this point me and my partner had already finished our breakfast, table cleared and were just sitting waiting still for our coffees. 10:30am on the dot rolls around and our coffees finally arrive after 45 mins of waiting. We received one cup of coffee each during our entire hour of breakfast whilst other tables had clearly been served multiple cups and had ordered after us. I witnessed another customer order a final mocha as the final call for drinks was put out and watched her subsequently receive her mocha not even 5 mins later. The young male Asian waiter seemed to have basically ignored us and our order which was already running incredibly late to serve every other patron in the restaurant first? It was a terrible breakfast experience.

Dear Mr. T., Thank you for your feedback. We’re glad to hear you enjoyed the room's location and comfort. We sincerely apologize for the issues you encountered, including the leaky shower and breakfast service delays. Your comments about the maintenance and staff training will be addressed promptly to enhance our guest experience. We value your input and hope to provide you with a better experience in the future. Warm regards, Katherine Guest Experience Manager

Other web-users rate our hotel

  • 2,080 reviews 9.1/10 Location
  • 1,977 reviews 8.1/10 Room
  • 2,104 reviews 8.6/10 Service
  • 12 reviews 9.7/10 WiFi
  • 1,066 reviews 9.5/10 Vibe
  • 839 reviews 8.1/10 Amenities
  • 736 reviews 6.6/10 Comfort
  • 709 reviews 9.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.