The Silveri Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 878 reviews

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The Silveri Hotel Hong Kong - MGallery Collection - Image 1
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16 Tat Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Rooms and Suites with the choice of private terraces with plunge pools or Jacuzzis

  • Swimming pool opens from 7am to 12:15pm; 1:15pm to 7pm daily from 1 April to 30 November

  • Easy access to HK Disneyland, NP360 Cable Car, AsiaWorld-Expo and other famous attractions

  • Directly connected to Citygate Outlets and Tung Chung MTR Station, only 30 min to City Centre

Our accommodation(s)

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Hotel location

The Silveri Hotel Hong Kong - MGallery Collection

16 Tat Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.290521, 113.941118

Telephone
Fax +852 3602 8990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  878 reviews

Customer review rating 2.5/5

Pakapol A. Friends - Confirmed reviews ALL

As a Platinum member, I was not offered any upgrade during my stay, and was instead assigned a room on a lower floor, which was quite disappointing.

Dear Mr. A., Thank you for your feedback. I completely understand your disappointment regarding your floor and upgrade. To clarify, your room was actually allocated to the next room category, though I apologize that this didn't fully meet your expectations. We truly value your loyalty and I will be sharing your comments with our front office team to ensure our members benefits are delivered more clearly in the future. We hope to welcome you back for a flawless stay. Warm regards, Katherine Guest Experience Manager

Customer review rating 5.0/5

Simon R. U. Couples - Confirmed reviews ALL

Catherine was an amazing guest experience host. We had welcome drinks and snacks and she put flower petals on the bed with a personalised message for our anniversary. Incredible view, clean, modern decor - overall a perfect stay.

Dear Mr. U., Thank you for your kind words. It was a privilege to host you for such a special occasion, and I am delighted that the personalized touches added to your anniversary celebration. Providing a luxurious, comfortable, and pristine environment for our guests is our top priority. We would be honored to welcome you back in the future. Warm regards, Katherine Guest Experience Manager

Customer review rating 2.0/5

Sutjarittum N. Families - Confirmed reviews ALL

I had a pleasant stay at your hotel and truly appreciate the excellent location and overall convenience. I would like to take this opportunity to share some feedback from my recent experience, with the intention of supporting continuous improvement, especially in line with the standards of an MGallery 5 star property. Please rest assured that my comments are shared from a positive and professional perspective, as a fellow hotelier, and not as a complaint. Arrival Experience Upon arrival, there were two Heartists at the check-in counter (one appearing to be more senior). While the process was efficient, there was limited personal engagement. Simple gestures such as asking about the journey or the guest’s day would help create a warmer first impression and connection, particularly as I was the only guest at that time. There was a strong focus on the computer during the interaction. I fully understand operational requirements; however, even a few seconds of eye contact and conversation would significantly enhance the guest experience. As a senior team member, this also sets an important example for the team. Heartist Rate Recognition I had booked under the Heartist rate however, it seemed this was not recognized during check-in, and I needed to present my E-Heartist card. This may be an area to review for smoother internal recognition. Deposit Handling I stay 5 nights. There was a discrepancy in the deposit amount. I was informed it would be HKD 800 per night, but HKD 5,000 was charged instead. I later contacted the team to have this corrected. This may benefit from an additional verification step during check-in. Housekeeping On the second and third days, fresh towels were not replenished after room servicing, and I needed to call to request them. The service returned to normal on subsequent days. Departure Experience During check-out, while the process was smooth, there was an opportunity to enhance service by offering assistance with luggage or inquiring about transportation to the airport. These small touches can leave a lasting final impression. Once again, please do not get me wrong, my expectations were not for special treatment, but rather for the consistent delivery of fundamental service standards that are common across our industry. Thank you again for the overall pleasant stay. I truly believe that with a few refinements, the experience can be elevated even further. I appreciate your time in reviewing this feedback.

Dear N., Thank you for sharing your detailed feedback and for your kind words about our location and overall experience. We sincerely appreciate your constructive insights, which are invaluable for our continuous improvement. We apologize for the moments where our service did not meet your expectations, particularly regarding check-in recognition, deposit handling, housekeeping, and departure assistance. Rest assured, we are addressing these points with our team to enhance our standards and ensure a more seamless experience for all our guests. Your feedback as a fellow hotelier is truly appreciated, and we hope to welcome you back soon for an even better stay. Warm regards, Katherine Guest Experience Manager

Customer review rating 4.5/5

Karen H. Couples - Confirmed reviews ALL

You have around 50 restaurants under you and a full shopping centre great location. A little sad that the dedicated club lounge is closed as you pay for that experience

Dear Ms. H., Thank you for sharing your feedback and for highlighting our fantastic location. It is definitely a huge bonus to have the airport so close and a full shopping center with dozens of dining options right beneath us! We completely understand your feelings regarding the executive lounge. You absolutely book that room type for the dedicated experience, and we are sorry it wasn't exactly as you expected. We want to sincerely thank you for your patience for understanding the temporary relocation of the lounge. Please rest assured that even in its temporary space, we are committed to providing you with the high-level service and benefits you paid for. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Warm regards, Katherine Guest Experience Manager

Customer review rating 5.0/5

Susan S. Solo - Confirmed reviews ALL

Wondeful service experience from everyone. Most comfortable bed linen I have ever experienced. Terrific location near airport and connected to shopping mall.

Dear Ms. S., Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that our team delivered an exceptional service experience for you. We take great pride in our beautifully appointed rooms, but we are absolutely delighted to know that our bed linen provided the most comfortable sleep you’ve ever had—that is truly the highest compliment! We are also glad our prime location near the airport and the connected shopping mall made your stay convenient and enjoyable. We look forward to welcoming you back for another perfectly comfortable stay in the near future. Warm regards, Katherine Guest Experience Manager

Other web-users rate our hotel

  • 2,031 reviews 9.3/10 Location
  • 1,764 reviews 8.3/10 Room
  • 1,996 reviews 8.8/10 Service
  • 14 reviews 9/10 WiFi
  • 773 reviews 9.5/10 Vibe
  • 756 reviews 7.1/10 Comfort
  • 715 reviews 8/10 Amenities
  • 653 reviews 9/10 Cleanliness

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