The Silveri Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 928 reviews

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Description

Hotel extras

  • Free shuttle service to and from airport every 60 min. Available from 6 a.m. to 11:30p.m.

  • Outdoor garden with a Yoga Lawn, 25 m swimming pool and Jacuzzi.

  • Directly connected to Citygate Mall and Tung Chung MTR Station, only 30 min to City Centre

  • Easy access to HK Disneyland, NP360 Cable Car, AsiaWorld-Expo and other famous attractions.

  • Rooms and Suites with the choice of private terraces with plunge pools or Jacuzzis.

Our accommodation(s)

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Hotel location

The Silveri Hotel Hong Kong - MGallery Collection

16 Tat Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.290521, 113.941118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  928 reviews

Customer review rating 2.5/5

Enrico A. Families - Confirmed reviews ALL

Dissapointing. No more escalators in early morning and late night. The other room doesn’t have a bidet. The empty body wash in one room was not replenished. The hotel is not worth the price

Dear Mr. Enrico, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our standard rooms do not feature a bidet, and this is not mentioned on our website. We regret any confusion caused. Regarding the escalators, please note that the escalator in that area is managed by the Citygate Mall, which has designated hours for operation, including early mornings and late nights. We understand this may have caused some inconvenience. Additionally, we apologize for the oversight with the body wash and will ensure our housekeeping team pays closer attention to replenishing amenities. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future. Warm regards, Katherine Guest Experience Manager

Customer review rating 5.0/5

Marlo B. Couples - Confirmed reviews ALL

Great room overlooking Tung Chung ocean front. The bedding is perfect for a good night sleep.

Dear Mr. B., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the room and had a comfortable night's sleep. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay. Warm regards, Katherine Guest Experience Manager

Customer review rating 4.5/5

Tock S. K. Families - Confirmed reviews ALL

Very convenient

Dear K., Thank you for your kind review! We're delighted to hear you enjoyed our convenient location and modern facilities. We look forward to welcoming you again soon! Warm regards, Katherine Guest Experience Manager

Customer review rating 4.5/5

William B. Couples - Confirmed reviews ALL

Our stay was for four days leading up to Christmas and was nothing to complain about, room was spacious and comfy and clean and tidy

Dear Mr. B., Thank you for your kind words! We're delighted to hear you enjoyed your stay with us, especially during the festive season. It’s wonderful to know you found our location convenient and our service friendly. We hope to welcome you back again soon! Warm regards, Katherine Guest Experience Manager

Customer review rating 3.5/5

Rina J. Families - Confirmed reviews ALL

I was expecting an upgrade to a bigger room as a platinum member but only upgraded to different view room. Welcome amenity only water and small cakes. Five star hotel that feels like four star. Breakfast was good but the executive lounge not so good.

Dear Rina J., Thank you for sharing your feedback. We appreciate your loyalty as a platinum member and apologize for not meeting your expectations regarding the room upgrade and lounge experience. We're glad you enjoyed our breakfast and found the location convenient. Your comments are valuable, and we will work to improve our services to ensure a more satisfying stay in the future. We hope to have the opportunity to welcome you back! Warm regards, Katherine Guest Experience Manager

Other web-users rate our hotel

  • 2,172 reviews 9.4/10 Location
  • 1,890 reviews 8.3/10 Room
  • 2,096 reviews 8.9/10 Service
  • 10 reviews 8.8/10 WiFi
  • 869 reviews 9.5/10 Vibe
  • 792 reviews 7.1/10 Comfort
  • 758 reviews 8.4/10 Amenities
  • 690 reviews 9.1/10 Cleanliness

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