The Silveri Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 912 reviews

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The Silveri Hotel Hong Kong - MGallery Collection - Image 1
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16 Tat Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Rooms and Suites with the choice of private terraces with plunge pools or Jacuzzis

  • Swimming pool opens from 7am to 12:15pm; 1:15pm to 7pm daily from 1 April to 30 November

  • Easy access to HK Disneyland, NP360 Cable Car, AsiaWorld-Expo and other famous attractions

  • Directly connected to Citygate Outlets and Tung Chung MTR Station, only 30 min to City Centre

Our accommodation(s)

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Hotel location

The Silveri Hotel Hong Kong - MGallery Collection

16 Tat Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.290521, 113.941118

Telephone
Fax +852 3602 8990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  912 reviews

Customer review rating 5.0/5

Susan S. Solo - Confirmed reviews ALL

Wondeful service experience from everyone. Most comfortable bed linen I have ever experienced. Terrific location near airport and connected to shopping mall.

Dear Ms. S., Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that our team delivered an exceptional service experience for you. We take great pride in our beautifully appointed rooms, but we are absolutely delighted to know that our bed linen provided the most comfortable sleep you’ve ever had—that is truly the highest compliment! We are also glad our prime location near the airport and the connected shopping mall made your stay convenient and enjoyable. We look forward to welcoming you back for another perfectly comfortable stay in the near future. Warm regards, Katherine Guest Experience Manager

Customer review rating 3.0/5

Damien L. Families - Confirmed reviews ALL

Moving the ground floor free hourly bus to the airport to Novotel Citygate has downgraded my estimation of the premium positioning of the Silveri. Imagine you got four bags you have to take 600 meters through a mall using lifts and escalators. Every blind walking divet on the ground that impedes this impossibility is a reminder of this tragic decision to make loyal customers suffer and work up an unnecessary sweat. Please restore the service. How hard would it be to service both locations with the one bus service since both hotels are owned by the same group

Customer review rating 4.5/5

Peter A. C. Friends - Confirmed reviews ALL

All good as always, my only disappointment was the shuttle no longer departs from the Hotel.

Dear Mr. C., Thank you for your feedback. We're glad you enjoyed your stay and appreciated our staff and facilities. We apologize for the inconvenience regarding the shuttle service. We hope to welcome you back soon. Warm regards, Katherine Guest Experience Manager

Customer review rating 2.0/5

Le N. H. Couples - Confirmed reviews ALL

Dear Silveri Hong Kong Management Team, I hope you are doing well. I recently stayed at The Silveri from 7 to 12 March, and I would like to share some feedback regarding my experience. As an Accor Gold member, I chose your property with high expectations. While your staff were consistently kind and professional, several aspects of the stay did not meet the expected standard. I am only now sending this feedback after more than two weeks, as I finally have the time to reflect on my stay. I would also like to mention that I did not raise these issues during my stay because I did not want to spend my holiday time waiting for resolutions or follow‑up calls. 1. Shuttle Bus Arrangement I had been informed beforehand that the hotel no longer operates shuttle bus, so that part did not surprise me. However, I did not expect that using the Novotel shuttle would require walking through the mall with luggage. This experience felt almost the same as taking the MRT, and it was not as convenient as expected for a hotel of this category. No alternative arrangement or compensation was offered. 2. Slow Check‑in Process Despite Prior Communication Before arrival, I had already emailed the hotel to link my 3 bookings into one continuous stay. Despite this, the check‑in process took longer than expected as the team needed additional time to sort out the details again. We also had to ask about the room upgrade benefit, which required further processing time. 3. Concerns Regarding Room 1205, Upgrade, and Amenities Regarding the upgrade, I am still unsure whether Room 1205 was actually an upgraded category as mentioned by the front desk. I arrived close to 5 PM, yet it seemed the room had not been prepared in advance. My impression was that the room was assigned only after I asked about the upgrade benefit, rather than being arranged proactively. Additionally, based on reviews from other guests, I noticed that many upgraded rooms include a Japanese‑style toilet, which my room did not have. This added to my uncertainty about whether the upgrade was correctly applied. When I entered the room, there were no welcome amenities. I had to call to request them, and what was delivered was very minimal: one orange, one apple, and a very small cake. I had already informed the hotel that this trip was for my birthday, so the setup felt a bit too simple and not as thoughtful Moreover, waiting for the amenities to be delivered caused me to miss the sunset moment that I had been looking forward to - something the hotel highlights on its Facebook page as part of the experience. Since my following days were full‑day outings, missing it on the first day meant missing it entirely. 4. Breakfast Quality Below Expectations During my stay, I had breakfasts from Tuesday to Thursday, and the selection was very limited. The only meat option available was bacon, and items such as fried chicken — which other guests had posted online — were not offered on any of the days I visited. For a hotel of this level, I expected a more consistent and varied breakfast offering. In the end, the only practical source of protein for me was eggs, as I preferred not to rely on bacon or processed items like sausages. As I was traveling for leisure, my time was very important. I preferred not to spend my holiday calling reception or waiting for issues to be resolved, which is why I did not raise these concerns during the stay. Ideally, these matters should not require guest intervention in the first place. Once again, I want to emphasize that your staff were genuinely kind and tried their best to assist. However, the overall experience - in terms of amenities, room preparation, and service consistency - felt below the standard I have come to expect from the MGallery brand, which I usually enjoy and trust. At this point, I would appreciate a clear explanation so I can understand whether the level of service and amenities I received reflects the standard of MGallery Hong Kong, or whether my stay was an exception that did not meet the usual quality. This is especially important to me because, both before and after my stay, I noticed that many other guests have shared reviews showing experiences that appear more complete than mine, even though I am a loyalty member. Clarification from the hotel would help me avoid any uncertainty in the future regarding my expectations of the brand. Warm regards,

Dear Mrs. H., Thank you for taking the time to share such detailed feedback regarding your stay at The Silveri Hong Kong. We are genuinely sorry to hear that your experience fell short of the high standards you rightfully expect as a loyal Accor Gold member. While we are proud that our staff made a positive impression with their kindness, we deeply regret the operational shortcomings you encountered, particularly regarding the check-in process, the confusion surrounding your room upgrade and amenities, and the breakfast variety. It is disappointing to know that we missed the opportunity to make your birthday celebration special and that the amenity delivery disrupted your plans to enjoy the sunset. Please be assured that your comments regarding the shuttle arrangement and food selection have been shared with our management team to ensure necessary improvements are made. We value your loyalty to Accor and the MGallery brand, and I hope we might have another opportunity to welcome you back to The Silveri Hong Kong-MGallery to provide the seamless and thoughtful experience you deserve. Warm regards, Katherine Guest Experience Manager

Customer review rating 4.0/5

Ethan K. W. Families - Confirmed reviews ALL

I have been the hotel multiple times before and as per usual my experience has been excellent except for two minor changes to the hotel. Firstly the shuttle from the airport is paired with Novotel which has resulted in a much larger inconvenience in arriving to the hotel. I now need to take my luggage all the way from Novotel to the hotel itself. Furthermore the closing of the food lounge has also been a large change that has reduced the overall enjoyment of my stay. Finally despite the impeccable and consistent quality of room service cleaning that lack of consistency between how the room is cleaned can be a slightly disorientating and confusing at times.

Dear Mr. W., Thank you so much for your continued loyalty and for choosing to stay with us multiple times. It is wonderful to hear that, overall, your experience remains excellent. We sincerely appreciate your honest feedback regarding the recent changes at our property. We are sorry to hear that the shared airport shuttle arrangement with the Novotel caused an inconvenience regarding your luggage. We understand this extra step can be frustrating after a journey. Regarding the food lounge, we want to clarify that the lounge access has not been closed but has been relocated to the 9th floor at The Fresh. We hope you will have a chance to experience it during your next visit. We have also noted your comments concerning the consistency of the room cleaning. Our team prides itself on impeccable service, so we will certainly address this internally to ensure our standards are met with greater consistency in the future. Warm regards, Katherine Guest Experience Manager

Other web-users rate our hotel

  • 2,043 reviews 9.3/10 Location
  • 1,762 reviews 8.3/10 Room
  • 1,993 reviews 8.8/10 Service
  • 14 reviews 9/10 WiFi
  • 777 reviews 9.5/10 Vibe
  • 756 reviews 7.2/10 Comfort
  • 713 reviews 8.2/10 Amenities
  • 651 reviews 9/10 Cleanliness

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