Novotel Century Hong Kong 4 stars

Customer review rating (ALL Rating) 4.4/5 2,198 reviews

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Novotel Century Hong Kong - Image 1
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Novotel Century Hong Kong - Image 4
238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to MTR: Wan Chai (A1 exit) Exhibition Centre (A3 exit) & Star Ferry Terminal

  • 3-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two single beds

Photo out of - Standard Room with two single beds

Guests can enjoy the vibrant city views in our Standard Room (23 m²) offering modern décor and comfort. Room features a long working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature bathroom amenities.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 3 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Guests can enjoy the city view or harbour view in our Superior Room (23 m²) featuring modern design and artistic feature wall. Room features a working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature amenities

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Guests can enjoy the city view or harbour view in our Superior Room (23 m²) featuring modern design and artistic feature wall. Room features a working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature amenities

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Overlooking the partial harbour view or city on the upper floors, paying guests can enjoy complimentary access to Premier Lounge. Enjoy afternoon tea and evening cocktail in the lounge and breakfast in Le Cafe.

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Overlooking the partial harbour view or city on the upper floors, paying guests can enjoy complimentary access to Premier Lounge. Enjoy afternoon tea and evening cocktail in the lounge and breakfast in Le Cafe.

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Executive Suite with 1 kingsize bed

Photo out of - Executive Suite with 1 kingsize bed

Executive Suite features spacious bedroom, living room, dining area, two separate washrooms and pantry. It offers partial harbour views, providing ample space for relaxation. Guests can enjoy complimentary access to the Premier Lounge.

  • Views:

    City View or Harbour view

Max. number of persons
2

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Novotel Century Hong Kong

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • HONG KONG INTERNATIONAL AIRPORT Additional charge
  • HKG Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 509 rooms
  • 5 rooms for people with reduced mobility
  • 58 connecting rooms
  • 369 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

ONYX by GO24 Fitness

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Private
  • 8 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4.5 m / 1.5 ft

  • Parking pricing: 10.79 € 96 HKD Per hour
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

PEPINO ITALIAN RESTAURANT

Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Light menu
  • Vegetarian menu

Unwind in the relaxed ambiance of Pepino, a Wan Chai Italian restaurant. From savoring curated business lunches and à la carte specialties to hosting intimate events, Pepino offers a warm, stylish dining destination in the heart of Hong Kong Island.

AK's bar+lounge has an exclusive ambiance to catch the dazzling lights of the vibrant city through the sweeping floor to ceiling windows. It is the perfect venue to raise a glass with wide selection of drinks for Happy Hour.

Start your day before your business event or recharge at a family retreat in the heart of Hong Kong Island. Enjoy a refreshing dip in our outdoor swimming pool with stunning city views.

Elevate your workout in our upscale fitness facility and modern equipment. Guests can enjoy complimentary access through the Hotel Guest Entrance by using a valid room key card.

The brand-new wedding floor has the cutting-edge audio-visual equipment like ceiling LED display and LED wall around the banquet hall to showcase the best moment to every guest. Spacious bridal room with separate washroom.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,198 reviews

Customer review rating 5.0/5

Sanece M. P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Liyu Y. Business - Confirmed reviews ALL

Dear Liyu, We thank you for taking the time to provide us with your great feedback. We are delighted that your stay with us was so comfortable and that you enjoyed our food offerings. It is wonderful to know that Guest Relation - Erica reached out before your arrival to arrange your room preferences, and that our team was able to offer you an upgrade at check-in. We are also pleased that your booking through all.com went smoothly. Our team takes great pride in making every step of your journey effortless, from reservation to departure. Your kind mention of Michelle Cheong and Erika Chow means a lot to us. We will make sure they receive your appreciation, as it truly motivates our team to keep delivering warm and attentive service. We are equally glad that our loyalty programme and Platinum benefits added value to your business trip. We hope to have the pleasure of seeing you on a future visit. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Lynette A. M. Families - Confirmed reviews ALL

Dear Lynette A., Thank you very much for your feedback. We are delighted that you found our location so convenient and that our breakfast and lounge provisions added to your stay. It is great to know your junior suite felt comfortable, and we truly value your loyalty as a Platinum member. That said, we are sorry that certain aspects of the hotel did not feel as fresh as they could and that the access posed a challenge. We value opportunities to enhance guest experiences and appreciate you bringing this matter to our attention. Nonetheless, our team is pleased that your overall time with us left a positive impression and that your loyalty programme experience remains strong. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Sunita B. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Maria C. Solo - Confirmed reviews ALL

Dear Maria, We really appreciate your feedback. We are delighted that your check-in went so smoothly and that our Concierge took great care of your luggage. That said, we regret that the variety at breakfast felt overwhelming. Our buffet at Le Café changes themes regularly to offer fresh international choices, but we understand the selection can seem extensive. Nonetheless, we are glad you found the hotel well located. Our spot in Wan Chai puts you just an 8-minute walk from the convention centre and only 5 minutes from the MTR station, making it easy to explore Hong Kong Island. We hope to welcome you back again in the future. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Liyu Y. Business - Confirmed reviews ALL

Before my arrival day, Erica (the Guest Relations Officer) emailed me with a welcome message, and asked my room preference. And my room was upgrade at check-in. After check-in, Michelle (the Guest Experience Manager) took care of me very well. She prepared a wonderful welcome gift for me, including a fruit basket and a bottle of wine. She even prepared a well-crafted mid-autumn festival gift for me, which makes me feeling at home.

Dear Liyu, We thank you for taking the time to provide us with your great feedback. We are delighted that your stay with us was so comfortable and that you enjoyed our food offerings. It is wonderful to know that Guest Relation - Erica reached out before your arrival to arrange your room preferences, and that our team was able to offer you an upgrade at check-in. We are also pleased that your booking through all.com went smoothly. Our team takes great pride in making every step of your journey effortless, from reservation to departure. Your kind mention of Michelle Cheong and Erika Chow means a lot to us. We will make sure they receive your appreciation, as it truly motivates our team to keep delivering warm and attentive service. We are equally glad that our loyalty programme and Platinum benefits added value to your business trip. We hope to have the pleasure of seeing you on a future visit. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Lynette A. M. Families - Confirmed reviews ALL

Whilst the hotel is a little dated my junior suite was comfortable & as a platinum accor member the lounge provided a good service. It’s disappointing that the accor group don’t have a really good 5 star hotel in Hong Kong.

Dear Lynette A., Thank you very much for your feedback. We are delighted that you found our location so convenient and that our breakfast and lounge provisions added to your stay. It is great to know your junior suite felt comfortable, and we truly value your loyalty as a Platinum member. That said, we are sorry that certain aspects of the hotel did not feel as fresh as they could and that the access posed a challenge. We value opportunities to enhance guest experiences and appreciate you bringing this matter to our attention. Nonetheless, our team is pleased that your overall time with us left a positive impression and that your loyalty programme experience remains strong. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Sunita B. Business - Confirmed reviews ALL

extremely helpful staff, room neat and clean and good facilities

Customer review rating 4.0/5

Maria C. Solo - Confirmed reviews ALL

Checked In very smooth Friendly and helpful staffs

Dear Maria, We really appreciate your feedback. We are delighted that your check-in went so smoothly and that our Concierge took great care of your luggage. That said, we regret that the variety at breakfast felt overwhelming. Our buffet at Le Café changes themes regularly to offer fresh international choices, but we understand the selection can seem extensive. Nonetheless, we are glad you found the hotel well located. Our spot in Wan Chai puts you just an 8-minute walk from the convention centre and only 5 minutes from the MTR station, making it easy to explore Hong Kong Island. We hope to welcome you back again in the future. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Ilkka T. K. Couples - Confirmed reviews ALL

Good service. Good location. Rooms start to feel old, no charging points for mobile devices. We had to unplug the desk clock near the bed to get access to the only power outlet near the bedside table. Not convenient either as it was quite far away and close to the floor. Luckily had long enough charging cables. Breakfast has good selection but is always the same. Okay for a frw days stay but not for a week. Premier lounge is otherwise good, with excellent service, but the seating is very limited with only a few four person tables. Mostly taken up by single or two persons.

Customer review rating 4.0/5

Ruangrit K. Friends - Confirmed reviews ALL

All good.

Customer review rating 4.5/5

Philippe G. Business - Confirmed reviews ALL

Smooth check in and nice room on 21st floor

Customer review rating 5.0/5

William H. J. C. Couples - Confirmed reviews ALL

It was a pleasure to return to the Novotel in Hong Kong and see that very little has changed. High standards, attentive and caring staff, an excellent breakfast. I am not sure why I started going to other hotels !

Dear William H., Thank you for positively reviewing your visit. We are delighted that you found our location so convenient and that our team made you feel so well cared for. It is wonderful to know you enjoyed our breakfast offering, and we have shared your kind words with the staff who made your mornings special. We are especially pleased that returning to Novotel Century Hong Kong felt like coming home and that our high standards continue to meet your expectations. We look forward to welcoming you back. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 2.5/5

Emerson H. Friends - Confirmed reviews ALL

All things were fine until I went home and discovered the bedbug bites. Travel companion staying in another room had it as well.

Customer review rating 5.0/5

Maitha A. A. A. Business - Confirmed reviews ALL

Thanks to YAN PHOEBE for making our experience exquisite and all the support through out the stay

Customer review rating 2.0/5

Angus L. D. Solo - Confirmed reviews ALL

Good location room was awful shower did not work at all and the wifi was terrible

Dear Angus L., Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you found our location in the heart of Wan Chai convenient for your travels, with easy access to the MTR Exhibition Centre Station and the Star Ferry Terminal. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Our team works hard to maintain high standards across all our facilities, and we regret that your experience was not the best one we aim to provide. Rest assure, we take your comments seriously and will share them with the team so we can continue to improve our service. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Jasmine Y. L. L. Business - Confirmed reviews ALL

The hotel is well located and rooms are basic yet provided everything I need.

Customer review rating 3.5/5

Winston C. Families - Confirmed reviews ALL

The room is clean and tidy. Could need a decor. It really just needs probably new contemporary couch and bedlinnen as you could see they’re a bit worn out. I’m not a fan of the free tetrapak water. If they are concerned about plastics, better use reusable glass bottle instead that can be filled with water and have dispensers per floor which many other Novotels have done. The Executive lounge is too small and understaffed. I wanted to have a glass for my drink but there is none so had to ask the only staff there who is already having difficulty serving an almost full lounge. At breakfast, we had to move tables because there was a leak from the ceiling. So there are maintenance issues.

Dear Winston, We thank you for taking the time to provide us with your feedback. We are pleased that you found your suite clean and tidy, and that booking on all.com was easy for you. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. While we cannot undo the inconvenience caused, please know that your invaluable feedback has been shared with our management for review. We value opportunities to enhance guest experiences and appreciate your bringing this matter to our attention. Nonetheless, we are glad the welcome amenity met your expectations and that you were able to secure a suite. We hope you were able to enjoy our central Wan Chai setting, just a short stroll from the Hong Kong Convention and Exhibition Centre and the MTR Exhibition Centre Station, making it simple to explore the vibrancy of Hong Kong Island. We hope to be able to welcome you back in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Chan N. K. Families - Confirmed reviews ALL

You need to upgrade your breakfast. Every day same food daily.

Dear Guest, Thank you very much for your feedback. We are delighted that you appreciated our premium location in the heart of Wan Chai and that you rated our breakfast selection highly. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. It is disappointing to hear that the culinary offering felt too repetitive during your four days with us. Le Café is designed to rotate international themes from breakfast through to dinner, presenting fresh ingredients and new delicacies daily, so your feedback on this point has been noted. Nonetheless, it is encouraging to know that your experience with the ALL loyalty programme left such a positive impression and that you would highly recommend it to others. We hope that we may be able to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Nugraha I. H. Couples - Confirmed reviews ALL

Paul at concierge was very helpful when we checked out. He helped us getting the taxy to the Airport.

Dear Guest, We really appreciate this positive review of your recent visit. We are delighted that you found our location great and your room both clean and well sized. Our concierge Paul will be thrilled to know his help with your airport taxi made your departure smoother. We are also pleased that your check-in left a positive impression and that booking through the Accor ALL App felt easy and quick. It means a lot to us that you would recommend our hotel and the loyalty programme so highly. Our team takes real pride in making every stay, from arrival to farewell, as seamless as yours. We look forward to welcoming you back on a future occasion. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Laurie T. Families - Confirmed reviews ALL

We have stayed at this hotel a number of times and is always good value. The location is handy to all modes of public transport, eateries and tourist sites (if desired).

Dear Laurie, Thank you for taking the time to review your recent stay. It means a lot to us that you keep choosing Novotel Century Hong Kong and that you feel you receive good value on each visit. We are also glad that booking through the Accor ALL App was smooth, and we appreciate your loyalty as a Gold member. However, we are sorry that extending your stay through the app was not as seamless as it should have been. The system redirects to our central reservations team for modifications, and we understand this extra step can feel inconvenient. Our front desk team is always happy to assist with such changes directly on site. Finally, our location in the heart of Wan Chai puts you just steps from the MTR Exhibition Centre Station, the Star Ferry, and the shopping hub of Causeway Bay. We hope you made the most of these connections during your family trip. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Sanjeev B. Business - Confirmed reviews ALL

Location, hospitality, breakfast... everything was simply great.

Dear Sanjeev, Thank you for this high rating. We are delighted that you found our location in the heart of Wan Chai so convenient. Our team truly values making every guest feel welcome, and it is wonderful to know their hospitality stood out to you. We are also glad you enjoyed the breakfast spread at Le Café, with its fresh international selections changing daily. Knowing that everything felt superb during your business trip means a lot to us. We hope to welcome you back for another enjoyable visit. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Lady V. F. Couples - Confirmed reviews ALL

My husband loved the beds, he slept like a baby during our stay in HongKong. The gym was also well-equipped. The only thing lacking are the toiletries. There are only soap, shampoo and conditioner. I understand that providing dental kit is no longer a thing in HK but there are also no comb, cotton, q-tips or even body milk/lotion. I had to buy cotton from 711.

Dear Guest, We really appreciate your feedback. We are delighted that you and your husband found our beds comfortable throughout your time in Hong Kong. We are also pleased you enjoyed our well-equipped gym, open 24/7 for our guests’ convenience. That said, we are sorry that the bathroom amenities did not meet your expectations. As part of our commitment to sustainability, we have phased out single-use plastic items, but we do offer additional toiletries upon request at reception. Our team is always happy to help with anything you may need during your stay. Nonetheless, we are glad that your overall experience was a positive one and that you would recommend us to friends and family. We hope you were able to take advantage of our premium location in the heart of Wan Chai, just a short stroll from the Convention Centre and the Star Ferry Terminal. We look forward to the pleasure of seeing you again in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Graham L. Business - Confirmed reviews ALL

Staff remember you, welcome you back with a smile. It is very nice and warm feeling to walk into a Hotel and receive that welcome.

Dear Graham, Thank you for your valuable feedback. We are delighted that our team made you feel so welcome, remembering you and greeting you with a smile each time you walked through our doors. It is especially rewarding to know that Tiffany left such a lasting impression. We will make sure she receives your kind words. That said, we are sorry the WiFi speed did not meet your expectations. Our front desk team is always ready to help troubleshoot any connectivity issues on the spot. Finally, we are pleased that your stays with us have become moments you look forward to. Our hotel aims to offer that familiar, reassuring welcome every time you return. Thank you again; we hope that you will return. All the best, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 2,652 reviews 9.6/10 Location
  • 2,318 reviews 6.8/10 Room
  • 2,674 reviews 8.9/10 Service
  • 34 reviews 8.1/10 WiFi
  • 1,017 reviews 5/10 Comfort
  • 866 reviews 8.1/10 Cleanliness
  • 780 reviews 8.2/10 Breakfast
  • 199 reviews 8.4/10 Pool

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