Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,160 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • Partial harbour view of Victoria Harbour

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 4 function rooms accommodate up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,160 reviews

TripAdvisor Rating  4.0/5  4,011 reviews

Certificate of excellence 2022

We’ll located, pleasant stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Decent room, good service

Dear Guest, Thank you for this kind review. We are thrilled to hear that you enjoyed our well-located property and appreciated the good service provided by our team. It's great to know that our proximity to the Hong Kong Convention & Exhibition Centre and other attractions made your stay more convenient. We also appreciate your positive feedback on our efforts to replace single-use plastic items with more ecological alternatives, as we are committed to preserving the environment. We look forward to welcoming you for another pleasant stay. Best wishes, Christophe Bataille General Manager

Totally disappointed for an Accor grp hotel

Customer review rating 1.5/5

L. Solo - Confirmed reviews ALL

No complimentary bottled water in room, no power point at bedside tables to charge phone, the worst pantry I have ever seen ... ! Went on to Novotel in Shenzhen, many many times.es better !! Even the soft drinks in the fridge are free, and the chambermaid asked if I needed a refill each time I saw her in the corridor !!

Dear Guest, Thank you for taking the time to review your stay. We appreciate your kind words about our sister property in Shenzhen and are glad to hear that you enjoyed their services. However, we are disappointed to learn that your stay at our hotel did not meet your expectations. We acknowledge your concerns regarding the lack of complimentary bottled water and power points at bedside tables. We will take your feedback into account as we continuously strive to improve our guest experience. We understand that the condition of the room and bathroom were not up to your satisfaction, and we apologize for any inconvenience this may have caused. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Christophe Bataille General Manager

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Property is a little dated now. Bar is poor, No choice, Limited hours, bored and tired staff . Needs a revamp

Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you appreciated our convenient location in the heart of Wan Chai. However, we're sorry to learn that you found our property to be dated and the bar experience not up to your expectations. We will take your feedback regarding our bar and staff into consideration as we continuously strive to improve our services. We apologize for any inconvenience you faced regarding the condition of the room and bathroom. Our team is committed to providing a clean and comfortable stay for our guests, and we will work diligently to address these concerns. We hope that we can welcome you back in the future. Kindest regards, Christophe Bataille General Manager

Good Stay

Customer review rating 4.0/5

Terence C. Couples - Confirmed reviews ALL

Excellent location for what we needed to do in Hong Kong. Room was bright. Evertyhting worked!

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our location to be excellent and convenient for your needs in Hong Kong. It's great to know that you enjoyed the brightness of your room and that everything worked well during your stay. We appreciate your feedback regarding the TV and will take it into consideration for future improvements. Our goal is to provide a comfortable and enjoyable experience for all our guests. It would be a pleasure to welcome you again. Best regards, Christophe Bataille General Manager

Slightly tiered decor in rooms

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Rooms a bit dated Staff friendly Slight delay in waiting for reception staff at peak times More expensive directly booked than on booking.com

Dear Guest, Thanks very much for your feedback. We are glad to hear that you found our staff friendly and appreciated their service. However, we understand your concerns regarding the room decor and air-conditioning. We continuously strive to improve our facilities and services to ensure a comfortable stay for our guests. We apologize for any inconvenience you experienced during check-in and will work on improving our efficiency during peak times. Regarding the room rates, we recommend checking our website and joining our loyalty program for the best offers and promotions. We look forward to welcoming you back. Kind regards, Christophe Bataille General Manager

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Other web-users rate our hotel

  • 1,318 reviews 9.5/10 Location
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  • 564 reviews 8.5/10 Food
  • 559 reviews 4.1/10 Comfort
  • 394 reviews 8.4/10 Breakfast

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