Novotel Hong Kong Century

Dear Guest, Thank you for this kind review. We are thrilled to hear that you enjoyed our well-located property and appreciated the good service provided by our team. It's great to know that our proximity to the Hong Kong Convention & Exhibition Centre and other attractions made your stay more convenient. We also appreciate your positive feedback on our efforts to replace single-use plastic items with more ecological alternatives, as we are committed to preserving the environment. We look forward to welcoming you for another pleasant stay. Best wishes, Christophe Bataille General Manager

Dear Guest, Thank you for taking the time to review your stay. We appreciate your kind words about our sister property in Shenzhen and are glad to hear that you enjoyed their services. However, we are disappointed to learn that your stay at our hotel did not meet your expectations. We acknowledge your concerns regarding the lack of complimentary bottled water and power points at bedside tables. We will take your feedback into account as we continuously strive to improve our guest experience. We understand that the condition of the room and bathroom were not up to your satisfaction, and we apologize for any inconvenience this may have caused. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Christophe Bataille General Manager

Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you appreciated our convenient location in the heart of Wan Chai. However, we're sorry to learn that you found our property to be dated and the bar experience not up to your expectations. We will take your feedback regarding our bar and staff into consideration as we continuously strive to improve our services. We apologize for any inconvenience you faced regarding the condition of the room and bathroom. Our team is committed to providing a clean and comfortable stay for our guests, and we will work diligently to address these concerns. We hope that we can welcome you back in the future. Kindest regards, Christophe Bataille General Manager

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our location to be excellent and convenient for your needs in Hong Kong. It's great to know that you enjoyed the brightness of your room and that everything worked well during your stay. We appreciate your feedback regarding the TV and will take it into consideration for future improvements. Our goal is to provide a comfortable and enjoyable experience for all our guests. It would be a pleasure to welcome you again. Best regards, Christophe Bataille General Manager

Dear Guest, Thanks very much for your feedback. We are glad to hear that you found our staff friendly and appreciated their service. However, we understand your concerns regarding the room decor and air-conditioning. We continuously strive to improve our facilities and services to ensure a comfortable stay for our guests. We apologize for any inconvenience you experienced during check-in and will work on improving our efficiency during peak times. Regarding the room rates, we recommend checking our website and joining our loyalty program for the best offers and promotions. We look forward to welcoming you back. Kind regards, Christophe Bataille General Manager