Novotel Century Hong Kong 4 stars

Customer review rating (ALL Rating) 4.4/5 2,199 reviews

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Novotel Century Hong Kong - Image 1
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to MTR: Wan Chai (A1 exit) Exhibition Centre (A3 exit) & Star Ferry Terminal

  • 3-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Room 1

Hotel location

Novotel Century Hong Kong

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,199 reviews

Customer review rating 4.5/5

Natalie R. Families - Confirmed reviews ALL

Dear Natalie, Thank you for taking the time to share your feedback. We are delighted your family enjoyed our spacious accommodations during your extended stay. It was our pleasure to provide the comfortable suite setup that worked well for your family needs. Our team takes pride in maintaining clean facilities and diverse breakfast selections. We are equally pleased our responsive communication made your booking process smooth and stress-free before arrival. We hope to see you again in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Stephen C. Families - Confirmed reviews ALL

Dear Stephen, Thank you for your positive feedback. We are delighted you appreciated our convenient location near Hong Kong’s key attractions and transport links. It’s wonderful to know you enjoyed the variety of our breakfast offerings. Our culinary team works carefully to balance freshness with availability throughout service hours. That said, we regret any inconvenience caused by aspects of your visit that fell short of expectations. Your feedback about service timing during breakfast has been shared with our team for reflection, as we aim to maintain both efficiency and courtesy. Regarding lounge facilities, we continuously assess guest spaces to enhance comfort. Finally, we hope our central position allowed easy exploration of Wan Chai’s vibrant dining scene and nearby shopping districts during your stay. We hope to see you for another enjoyable stay, Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Amanda C. Business - Confirmed reviews ALL

Dear Amanda, We appreciate your kind review. We are thrilled you chose our hotel as your base for exploring Hong Kong. It’s wonderful to know your room provided the comfort needed for your business trip and that our breakfast offerings gave you a great start each morning. Our team takes pride in delivering attentive service, and we’ll ensure Paul receives your kind recognition. We’re also glad our luggage storage and 24/7 gym added convenience before your departure. We all look forward to seeing you again in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Garry S. P. Couples - Confirmed reviews ALL

Dear Garry S., Thank you for your valuable feedback. We are delighted you enjoyed our breakfast offerings and found the selection to your liking. Our team takes pride in curating diverse options to cater to different tastes. That said, we sincerely regret that some aspects of your stay did not meet your expectations. Your feedback about the check-in process and recognition of your loyalty status has been noted, and we will reinforce training to ensure seamless experiences. While room upgrades and welcome amenities are subject to availability, we apologize for the oversight in communicating this during your arrival. Nonetheless, we are pleased our central location in Wan Chai provided convenient access to Hong Kong Island’s vibrant areas. The proximity to Causeway Bay and MTR stations remains a highlight for many guests exploring the city. It would be a pleasure to have you return in the future. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Tim T. Z. Business - Confirmed reviews ALL

Dear Mr.Z., Thank you for choosing Novotel Century Hong Kong and for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience and disappointment caused during your stay. We are particularly sorry that an item of clothing was found under the sofa, which indicates that our room inspection and cleaning did not meet our expected standards. We have shared your feedback with our Housekeeping team and will reinforce the importance of conducting thorough checks before each guest arrival. We also sincerely apologize for your experience with our Concierge team regarding the umbrella request. We understand that having access to an umbrella during rainy weather is a basic and helpful service, and we regret that we did not provide the assistance you expected. Your feedback has been shared with the Concierge team for review and follow-up. Thank you for bringing these matters to our attention. Your comments are valuable in helping us improve our service standards and ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Best regards, Ohad Tiktinsky General Manager

Other web-users rate our hotel

  • 2,772 reviews 9.6/10 Location
  • 2,434 reviews 6.8/10 Room
  • 2,776 reviews 9/10 Service
  • 33 reviews 8.4/10 WiFi
  • 1,061 reviews 4.9/10 Comfort
  • 912 reviews 8.1/10 Cleanliness
  • 811 reviews 8.1/10 Breakfast
  • 204 reviews 8/10 Pool

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