I forgot the room no but the air con didn't work...it influenced the entire experiences...hope u can ensure the quality of air con of each room. Thanks !

Pleasant comfortable clean room environment with unexpected seaview. So Good. The Japanese in-room dinner was fresh and delicious. it would of course be better if miso soup was included, or greentea, just something to drink to go with the super nice food.

Good location, just less than 10 mins walk from MTR. Staff are friendly.

NICE

The lounge service is so great as usual, everything was fine, thanks to Crystal!! However, the last day of my stay was extremely horrible. I found there was a lack of communication within this hotel. When I returned to my room at around 4pm, very shocking that my stuff got thrown out from where they were placed and noticed that painting work was arranged with a strong odor. Very disappointing that the housekeeping paid no respect to my on-purpose-placed NO-DISTURB sign plus the NO-DISTURB light, I tried to prevent extra housekeeping fixing for my room for my last day, sadly no one cared. Housekeeping even told me to seek help from the Front Desk. For this stay, I have to rate overall as a fair 6 and 7, rather than 9.

Efficient check in. Convenient location. Helpful front desk personnel and friendly staff. Pool was disappointing

Comfortable

Tidy room, staff is very nice and many thanks for the room upgrade, I can feel many aspect that the staffs are well trained and professional in customer service. Special thanks to Florence and Sanki for taking good care to my wife and my boy during stay. For sure we will be back shortly

Customer oriented better than I expected

the toilet and the cup are dirty. the coffee cup had mould inside. and the bathtub had hair of the previous tenant.

I went there to relax and do a bubble bath soak. I was not disappointed as the bath tub was roomy and the water pressure was strong. Enjoyed my stay especially since the bed was very comfy and inviting.

never go to the restaurant for dinner

Even with reduced level of service in current situation, it's still provide reasonable level of service in both facilities & F&B perspective. Good value for money. Staff are professional and able to facilitate the need of customers

Stayed for nearly a year due to Covid outbreak. All staffs were kind and helpful. Always felt clean and safe when stayed here. Disinfection and cleaning were frequently seen at lobby during my stay. The staff acted fast and came to help immediately (e.g the lamp could not switch off). The room was comfortable that make me feel relaxed and could take good rest after work.

Avoid this hotel if you are looking for any hotel loyalty program benefits, the check in staff was reluctant to offer room upgrade, late check out, even welcome drinks that i need to request proactively.