Novotel Hong Kong Century Hotel

- Really smart and responsive staffs at the concierge at 5am hkt when I called to ask about the room details from the UK - Very efficient to bring food and packages to my door - Responsive staff from the sales team through email

Staff are very nice. Although it took quite long time for check-in procedure as they couldn't find my booking name which the staff claimed that they have a different name with booking of KKday, the staff was polite and very helpful. The room is clean and tidy with all necessity available. However, there's a weird smell at the corridor which was not pleasant. The quality of in-room breakfast and lunch buffet were good tho, various types of food, polite and efficient staff. They kept review and refilling the food. The most unsatisfied part of this stay might be the lack of information to the guests during check-in, I have to say. There is a red-wine as a gift for our booking and also a free buffet lunch. Staff at reception has never mentioned that when the wine will be sent to our room and how can we redeem the lunch buffet. Everytime we have to go to the reception to ask again. Overall it was a good experience.

Food is good. Room is quite spacious.

Served my 14 day quarantine at the Novotel Century, it was a good balance between price, space and room comfort. The stay was easy from start to finish, and the staff were efficient and friendly.

I needed to do my 14-day compulsory quarantine when arriving in Hong Kong and I'm very glad I choose Novotel Century. The room was of ample size, and the TV is a relatively recent one. By ordering an HDMI cable online and having that delivered to my room, the 14 days were pretty easy to netflix through. On top of that, the bed is very comfortable, the curtains don't let any light through, the climate system works well and the water pressure is great. Do know that the window can not be opened. With it being a quarantine, I did not get to interact with the personnel much, but they were always professional when I did need anything.

Nice and comfortable room

Booked a 6 nights stay, convenient location and very good stay.

Numerous uncollected room service meals trays sitting outside in the corridor made the corridor smelling foul everyday.

I have needed an interim home as I try to re-locate during all of this 2020 trouble. The silver lining of that black cloud for us, the consumers, is that hotel rates are crazy cheap... but I do commiserate with the hospitality industry; I'm suffering business-wise, too. As a result, how can one complain about anything? This Novotel in Wan Chai is a great location for me. But one has to be honest, the property (other than the several times recently renovated lobby) is pretty tired and, I'm sorry to say, the staff seem to be, too, with a few sterling exceptions.

The dinner package is great with reasonable price.

Food at Le Cafe was normal. Hot dishes are cold, dessert are not impressive. The gym equipment were a bit worn. Room was clean, with great anniversary arrangement provided by the hotel!

The location was good and your staff is good also. However the room we stay was not the same as reserved from KLOOK which through their website directly. The room is NOT clean enough and it looks too old of all facticity. Especially the TV..... The food can't keep warm when its arrived at our room. Taste NOT good.

Thanks Crystal for her nice preparation of in-room decoration to celebrate anniversary. That is simply awesome! My wife loves the decoration very much. Good value for money. You can never expect such service level with this price in other hotels. The hotel is clean and tidy in general.

I stayed with my wife to celebrate anniversary. Thanks Crystal for the celebration decoration. It is just awesome! My wife likes it very much! Crystal knows exactly what my wife wants! The hotel is clean. and the price is very affordable. Good value for money! Perfect stay for anniversary!

Cons: Facilities at gym are a bit old and some equipments get rusted Swimming pool is small Pros: Nice staff, neat room and well located