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Novotel Hong Kong Century Hotel

Customer review rating 4.2/5 10,234 reviews

ALLSAFE approved hotel

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Novotel Hong Kong Century
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+ 24 Services

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • Partial harbour view of Victoria Harbour

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 4 function rooms accommodate up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hong Kong Century

238 Jaffe Road
WANCHAI
 hong kong
hong kong sar, china

Tel: +85225988888

Fax: (+852)25988866

Check-in from 14h00

Check out up to 12h00

  • Airport Bus :  A11 Stewart Road Station

  • By plane

    HONG KONG INTERNATIONAL AIRPORT At 39km / 24.24 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 1.5km / 0.93 miles

  • By boat

    QUEENS PIER At 3km / 1.86 miles

  • By boat

    WANCHAI FERRY PIER At 1.2km / 0.75 miles

  • By boat

    WANCHAI STAR FERRY At 1.5km / 0.93 miles

  • By train

    HUNGHOM RAILWAY STATION At 10km / 6.21 miles

  • By train

    Hunghom Station At 2.7km / 1.68 miles

GPS :22.278836, 114.176504

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 509 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 58 connecting rooms
    • 369 non-smoking rooms
    • 23 floors
  • Languages spoken at the hotel
    • Japanese
    • Chinese Mandarin
    • English
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • HKG Additional charge
    • HONG KONG INTERNATIONAL AIRPORT Additional charge
  • Parking space Additional charge
    • On site
    • 8 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Outdoor Swimming Pool
    • Outside
    • On site
  • In Balance Fitness
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

A magnificent refurbishment of our 509 rooms introduces bright, stylish spaces, offering sophisticated technology, complimentary WiFi & broadband and full amenities. Large writing desk. Rooms with vibrant city view and partial Victoria Harbour View.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 347

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 264 people

Find out more

Our guest reviews for
Novotel Hong Kong Century

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,234 reviews

TripAdvisor Rating 4.0/5

3,966 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Easy check in and out

Customer review rating 3.5/5

L. Couples - 14/10/2021 Confirmed reviews ALL

Above average hotel. Marks are given to the Check-in staff.

Dear Guest Thank you for taking the time to write a review on your recent stay at the Novotel Century Hong Kong. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon. Regards Adam Hipp General Manager

Excellent services

Customer review rating 5.0/5

Anonymous Families - 12/10/2021 Confirmed reviews ALL

Friendly and excellent service from Tiffany and Michelle, my family had a great time.

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Adam Hipp General Manager

The hospitality is great and appreciated

Customer review rating 5.0/5

Grace Friends - 11/10/2021 Confirmed reviews ALL

When I arrived Novotel Century Hotel, I was warmly welcomed by reception counter staff Heidi and Michelle. They have offered assistance when I was doing checking in to your hotel. The food and catering services in le cafe was also satisfied.

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Adam Hipp General Manager

住宿愉快

Customer review rating 4.5/5

K. T. C. Friends - 07/10/2021 Confirmed reviews ALL

Good service providing at the lounge, thank you Crystal Florence and Neo for helping

Dear Guest Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

Good stay, nice staff

Customer review rating 4.5/5

Matthew C. Friends - 05/10/2021 Confirmed reviews ALL

The staff is very friendly and professional. Lounge staff went extra miles to ensure myself have enough food during afternoon tea and cocktail hours.

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Adam Hipp General Manager

Good stay

Customer review rating 5.0/5

Sln118 Couples - 05/10/2021 Confirmed reviews ALL

Nice stay here again. I used to get room upgrade. Thank you so much for the front desk team. It was excellent I have always loved staying at your hotel. Appreciate your hospitality, Looking forward to seeing you next time, Crystal and Neo, Florence.

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Adam Hipp General Manager

Convenient location with reasonable service

Customer review rating 3.5/5

Paul L. Families - 05/10/2021 Confirmed reviews ALL

Room with nice view Worthy for the price

Dear Guest Thank you for taking the time to review your recent stay at Novotel Century Hong Kong. I am pleased that you found the hotel to be comfortable and well located. We strive to provide the best service possible to all our guests. We hope to welcome you back in the near future. Regards Adam Hipp General Manager

not clean at all, and quite small

Customer review rating 3.0/5

Anonymous Couples - 03/10/2021 Confirmed reviews ALL

The room is quite small, and it made me feel quite confusing because it was too noisy. I couldn't sleep because the neighbor was too noisy...

Dear Guest Thank you for your review. I was disappointed to read that the room cleanliness was not up to your expectation. I am working with our Executive Housekeeper, a training plan to improve the current situation to a more acceptable level. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you back in the future. Regards Adam Hipp General Manager

Excellent Staff @ The Executive Lounge

Customer review rating 5.0/5

Pat Families - 01/10/2021 Confirmed reviews ALL

Very friendly & excellent staff @ Novotel, Neo / Crystal..., Keep Up the Good Work. Novotel offers even better services than the higher rated hotel "Pullman'... Definitely will come back!

Dear Guest Thank you for taking the time to review your recent stay. It is always a pleasure to receive positive feedback and I am so pleased that you enjoyed your time with us. I will be sure to pass on your kind words to all of our staff as I know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - 27/09/2021 Confirmed reviews ALL

Staffs are friendly and food is nice too

Dear Guest Thank you for your feedback. We were delighted to hear that you had a good time with us. We all look forward to welcoming you back in the future. Regards Adam Hipp General Manager

Well Located and Great Service

Customer review rating 4.5/5

Jo Friends - 27/09/2021 Confirmed reviews ALL

We stayed in the room from afternoon to night. It was a nice stay with welcoming staff. The smart TV was the best part about the room, spacious for two people. Shower products were provided. There was a big work table.

Dear Guest We are so pleased to hear that you had a pleasant stay in our hotel. Thank you for taking the time to write this review. Your feedback greatly appreciated. We are so glad you found our location to be of convenience. We hope to see you again! Warm regards Adam Hipp General Manager

Good work space

Customer review rating 4.0/5

Kevin M. Solo - 23/09/2021 Confirmed reviews ALL

Quarantined for 14 days, was decent enough.

Dear Guest Thank you for your feedback. We were delighted to hear that you had an enjoyable stay with us. We hope to see you again soon. Regards Adam Hipp General Manager

Well located and professional hospitality

Customer review rating 5.0/5

Eric Business - 21/09/2021 Confirmed reviews ALL

My 2-night stay was great at your hotel. Thank you very much for the upgrade. I really appreciated. The room was clean and spacious. In addition, the check-in service was efficient. Everything was explained so clearly. Sadly I was not able to enjoy the cocktail hours due to my work. I will stay there again in the future.

Dear Guest Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

Nice staff service

Customer review rating 5.0/5

Fung Business - 17/09/2021 Confirmed reviews ALL

Staff very helpful and good arrangement for my room

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Adam Hipp General Manager

Value for money

TripAdvisor rating 4.0/5

StL0308 09/08/2021 TripAdvisor review

Even with reduced level of service in current situation, it's still provide reasonable level of service in both facilities & F&B perspective. Good value for money. Staff are professional and able to facilitate the need of customers

Dear StL0308 Thank you very much for taking the time to share your feedback. We were thrilled to read your comments describing your experience. I will ensure that your kind words directed towards the staff are passed along for the entire team to see! Thank you for your support, and we hope to have another occasion to welcome you back soon. Regards Adam Hipp General Manager

Minnie Kwong

TripAdvisor rating 4.0/5

MinnieK17 04/08/2021 TripAdvisor review

Stayed for nearly a year due to Covid outbreak. All staffs were kind and helpful. Always felt clean and safe when stayed here. Disinfection and cleaning were frequently seen at lobby during my stay. The staff acted fast and came to help immediately (e.g the lamp could not switch off). The room was comfortable that make me feel relaxed and could take good rest after work.

Dear MinnieK17 Thank-you so much for taking the time to write a review. We strive every day to ensure our guests have a wonderful experience at our property and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to everyone on our staff. Thank you again for your kind comments and patronage. We look forward to serving you again soon. Regards Adam Hipp General Manager

Not recommend for members

TripAdvisor rating 2.0/5

Sik Chuen L Business - 17/07/2021 TripAdvisor review

Avoid this hotel if you are looking for any hotel loyalty program benefits, the check in staff was reluctant to offer room upgrade, late check out, even welcome drinks that i need to request proactively.

Dear Sik Chuen L Thank you for your comments. We were disappointed to read that the service quality was not up to your expectation. I will sit with the operations team to walk through your issues and develop plans to improve moving forward. Please accept my apologies for the inconvenience so caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Adam Hipp General Manager

Nice Staycation for Wedding Anniversary

TripAdvisor rating 5.0/5

richardtsang0519 31/03/2021 TripAdvisor review

A nice stay for the wedding anniversary, my room is upgraded which is able to have the harbor view with a bottle of wine for celebration. Room is clean and tidy, staff is nice as well, which I strongly recommend for staycation or a short leisure / business trip. Although high quality Full HD LCD TV is available in room, the resolution of TV signal is still very low, which is a bit odd to see VCD or DVD quality TV signal in a Full HD TV nowadays. It will be good if they can provide an option for customer to watch online channel from Youtube or duplicate the mobile / tablet screen via Chromecast or other way. Of course, it is a minor item for enhancement... There is semi-buffet breakfast arrangement due to COVID-19, it is good but the choices of food are less comparing with the normal buffet breakfast...Suggest consider adding noodle, dim sum, etc. Overall, it is a nice stay which I strongly recommended~

Dear richardtsang0519 Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Adam Hipp General Manager

Quarantine 14 day stay

TripAdvisor rating 4.0/5

Mike W 31/01/2021 TripAdvisor review

Stayed for Covid quarantine. Found the room to be quiet good size clean & tidy. Had meals provided and found all meals exceptional. Would definitely stay again for any occasion. All staff were helpful & friendly.

Happy surprise for the anniversary decoration

TripAdvisor rating 5.0/5

annetteisthebest119 04/11/2020 TripAdvisor review

I stayed with my wife to celebrate anniversary. Thanks Crystal for the celebration decoration. It is just awesome! My wife likes it very much! Crystal knows exactly what my wife wants! The hotel is clean. and the price is very affordable. Good value for money! Perfect stay for anniversary!

Dear annetteisthebest119 Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

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