Novotel Hong Kong Century Hotel

Customer review rating 4.2/5 9,427 reviews

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Novotel Hong Kong Century
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Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • Partial harbour view of Victoria Harbour

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 4 function rooms accommodate up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • HONG KONG INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Hong Kong Century

238 Jaffe Road
WANCHAI

hong kong
hong kong sar, china

Tel: +85225988888

Fax: (+852)25988866

Check-in from 14h00

Check out up to 12h00

  • Airport Bus :  A11 Stewart Road Station

  • By plane

    HONG KONG INTERNATIONAL AIRPORT At 39km / 24.24 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 1.5km / 0.93 miles

  • By boat

    QUEENS PIER At 3km / 1.86 miles

  • By boat

    WANCHAI FERRY PIER At 1.2km / 0.75 miles

  • By boat

    WANCHAI STAR FERRY At 1.5km / 0.93 miles

  • By train

    HUNGHOM RAILWAY STATION At 10km / 6.21 miles

  • By train

    Hunghom Station At 2.7km / 1.68 miles

GPS :22.278836, 114.176504

Our accommodation(s)

A magnificent refurbishment of our 509 rooms introduces bright, stylish spaces, offering sophisticated technology, complimentary WiFi & broadband and full amenities. Large writing desk. Rooms with vibrant city view and partial Victoria Harbour View.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

Accessible room
  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Views: Harbour view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Views: City View, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 queensize bed

  • Max. number of persons: 3
  • Views: City View, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 2 single beds

  • Max. number of persons: 3
  • Views: Harbour view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Martha: Fragrant Harbour

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Michelle: Breeze

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Clara and Blair: Rosemance

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Le Café

Type of cuisine: International

Experience an international seafood buffet or a la carte menu at Le Café, which serves only the freshest ingredients selected every day. Themes are ever changing, with new international delicacies presented from breakfast to lunch, dinner or tasty snack.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEPINO ITALIAN RESTAURANT

Type of cuisine: Italian

Pepino Italian Restaurant overlooks the vibrant city view of Wan Chai. Its classic design conjures up the feeling of an authentic European restaurant. The restaurant offers business lunch and traditional Italian a-la-carte menu with wine paring services.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AK'S BAR+LOUNGE

Non contractual photo

AK's bar+lounge has an exclusive ambiance to catch the dazzling lights of the vibrant city through the sweeping floor to ceiling windows. It is the perfect venue to raise a glass with wide selection of drinks for Happy Hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 347

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 264 people

Find out more

Our guest reviews for
Novotel Hong Kong Century

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,427 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,876 reviews

Nice room and amenities but poor customer service

Customer review rating 4.2/5

Cy Business - 25/11/2020 Confirmed reviews ALL

Good location, the room is great, and housekeeping is efficient. unfortunately, customer service was not too great. Having stayed in Novotel for a long period of time, i enjoyed my stay. When the mini-fridge broke down, the operation was very helpful to make the changing arrangement promptly. However, I was being told off very rudely for using the hotel's amenity (boardroom waiting area, along the corridor) and was told that the area is for "staff only" when there was no sign that indicates it to be so. Poor customer service attitude (they seemed to disregard we are paying residents at a 4-star hotel and not a visitor at the mall). improve the stability and unstable connectivity of the wifi (logged out every 24 hours and disturbed connectivity during meetings) cost of stay (30-day package) increased 20% per each re-book (that is 40% for my 2nd booking). You would expect some discount for a return and long-stayed customer like myself.

Nice break

Customer review rating 4.2/5

Katie Couples - 23/11/2020 Confirmed reviews ALL

It's value for money.. I think the hotel has done the best they can within the limited budget. It's funny to see just 3 can of drink in a mini bar.. And the coffee capsule should be reserved for breakfast.. Anyway.. I understand the concept of "budget".. And appreciated what offered.. I had a happy time there.. Thx

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Adam Hipp General Manager

Good Stay

Customer review rating 4.2/5

Franky Solo - 22/11/2020 Confirmed reviews ALL

The Front Desk experience is warm and friendly. The service at Pepino needs improving

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Adam Hipp General Manager

good facilities and living place but the bad food quality

Customer review rating 4.2/5

Yyy Friends - 22/11/2020 Confirmed reviews ALL

Thank you for the decoration for my friend's birthday. The decoration is amazing. The food quality of dinner is quite bad as the sushi and the sashimi are not fresh and even with the bad smell. The breakfast is quite good except the drinks. Thank you for the service.

comfortable

Customer review rating 4.2/5

Anonymous Friends - 20/11/2020 Confirmed reviews ALL

Good location, and I felt grateful for checking in earlier than usual time. Thanks!

Dear Guest Thank you for taking the time to review your recent stay at Novotel Century Hong Kong. I am pleased that you found the hotel to be comfortable and well located. We strive to provide the best service possible to all our guests. We hope to welcome you back in the near future. Regards Adam Hipp General Manager

Good food

Customer review rating 4.2/5

Beatrice Families - 18/11/2020 Confirmed reviews ALL

Food was great, we had Wagyu set in room, the beef was still hot and sashimi still cold, and they were delicious! Just we don’t have enough chairs so we had to stand eating. I also requested for a colt and it never came. The rest is fine and the overall experience was ok.

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Adam Hipp General Manager

Clean, good stay, efficient staffs, polite with good manner.

Customer review rating 4.2/5

Kelly C. Solo - 17/11/2020 Confirmed reviews ALL

- Really smart and responsive staffs at the concierge at 5am hkt when I called to ask about the room details from the UK - Very efficient to bring food and packages to my door - Responsive staff from the sales team through email

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Adam Hipp General Manager

Nice offer, Nice staff, Nice stay

Customer review rating 4.2/5

Yan Couples - 17/11/2020 Confirmed reviews ALL

Staff are very nice. Although it took quite long time for check-in procedure as they couldn't find my booking name which the staff claimed that they have a different name with booking of KKday, the staff was polite and very helpful. The room is clean and tidy with all necessity available. However, there's a weird smell at the corridor which was not pleasant. The quality of in-room breakfast and lunch buffet were good tho, various types of food, polite and efficient staff. They kept review and refilling the food. The most unsatisfied part of this stay might be the lack of information to the guests during check-in, I have to say. There is a red-wine as a gift for our booking and also a free buffet lunch. Staff at reception has never mentioned that when the wine will be sent to our room and how can we redeem the lunch buffet. Everytime we have to go to the reception to ask again. Overall it was a good experience.

住宿愉快

Customer review rating 4.2/5

Emily Friends - 17/11/2020 Confirmed reviews ALL

Food is good. Room is quite spacious.

Ideal for quarantine stay

Customer review rating 4.2/5

Ben Solo - 16/11/2020 Confirmed reviews ALL

Served my 14 day quarantine at the Novotel Century, it was a good balance between price, space and room comfort. The stay was easy from start to finish, and the staff were efficient and friendly.

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Adam Hipp General Manager

perfect for a HK quarantine stay

Customer review rating 4.2/5

Philippe H. Solo - 16/11/2020 Confirmed reviews ALL

I needed to do my 14-day compulsory quarantine when arriving in Hong Kong and I'm very glad I choose Novotel Century. The room was of ample size, and the TV is a relatively recent one. By ordering an HDMI cable online and having that delivered to my room, the 14 days were pretty easy to netflix through. On top of that, the bed is very comfortable, the curtains don't let any light through, the climate system works well and the water pressure is great. Do know that the window can not be opened. With it being a quarantine, I did not get to interact with the personnel much, but they were always professional when I did need anything.

Dear Guest Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

Good service

Customer review rating 4.2/5

Anonymous Solo - 15/11/2020 Confirmed reviews ALL

Nice and comfortable room

Dear Guest Thank you for your review. We were delighted to hear that you had a great time with us. We all look forward to welcoming you again in the future. Regards Adam Hipp General Manager

Centrally located

Customer review rating 4.2/5

Renee C. Couples - 15/11/2020 Confirmed reviews ALL

Booked a 6 nights stay, convenient location and very good stay.

Dear Guest We are so pleased to hear that you had a pleasant stay in our hotel. Thank you for taking the time to write this review. Your feedback greatly appreciated. We are so glad you found our location to be of convenience. We hope to see you again! Warm regards Adam Hipp General Manager

Smell in the corridor

Customer review rating 4.2/5

Andie Solo - 11/11/2020 Confirmed reviews ALL

Numerous uncollected room service meals trays sitting outside in the corridor made the corridor smelling foul everyday.

Dear Guest Thank you for your feedback. We were disappointed to read that the bad smell in the corridor. I will review the cleaning procedure with the concerned departments. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you back in the future. Regards Adam Hipp General Manager

Nice stay... amazing price, sadly

Customer review rating 4.2/5

Barry Solo - 09/11/2020 Confirmed reviews ALL

I have needed an interim home as I try to re-locate during all of this 2020 trouble. The silver lining of that black cloud for us, the consumers, is that hotel rates are crazy cheap... but I do commiserate with the hospitality industry; I'm suffering business-wise, too. As a result, how can one complain about anything? This Novotel in Wan Chai is a great location for me. But one has to be honest, the property (other than the several times recently renovated lobby) is pretty tired and, I'm sorry to say, the staff seem to be, too, with a few sterling exceptions.

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Adam Hipp General Manager

Reasonable price

Customer review rating 4.2/5

Anonymous Couples - 07/11/2020 Confirmed reviews ALL

The dinner package is great with reasonable price.

Dear Guest Thank you for your review. I was delighted to read that you had a pleasant stay with us. I hope to see you again soon. Regards Adam Hipp General Manager

Satisfied Stay

Customer review rating 4.2/5

Anonymous Couples - 06/11/2020 Confirmed reviews ALL

Food at Le Cafe was normal. Hot dishes are cold, dessert are not impressive. The gym equipment were a bit worn. Room was clean, with great anniversary arrangement provided by the hotel!

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Adam Hipp General Manager

Well Located, Nice staffs, but the room not clean enough

Customer review rating 4.2/5

Jason M. Couples - 05/11/2020 Confirmed reviews ALL

The location was good and your staff is good also. However the room we stay was not the same as reserved from KLOOK which through their website directly. The room is NOT clean enough and it looks too old of all facticity. Especially the TV..... The food can't keep warm when its arrived at our room. Taste NOT good.

Dear Guest Thank you for your review. We were delighted to read that you enjoyed your stay with us. I was disappointed to learn that the room cleanliness did not meet with your expectation. I am working with our Housekeeper, a training plan to improve the current situation to a more acceptable level. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you back in the future. Regards Adam Hipp General Manager

Great Surprise for Anniversary

Customer review rating 4.2/5

Andy Couples - 05/11/2020 Confirmed reviews ALL

Thanks Crystal for her nice preparation of in-room decoration to celebrate anniversary. That is simply awesome! My wife loves the decoration very much. Good value for money. You can never expect such service level with this price in other hotels. The hotel is clean and tidy in general.

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Adam Hipp General Manager

Happy surprise for the anniversary decoration

TripAdvisor rating 4.0/5

annetteisthebest119 04/11/2020 TripAdvisor review

I stayed with my wife to celebrate anniversary. Thanks Crystal for the celebration decoration. It is just awesome! My wife likes it very much! Crystal knows exactly what my wife wants! The hotel is clean. and the price is very affordable. Good value for money! Perfect stay for anniversary!

Dear annetteisthebest119 Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Adam Hipp General Manager

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