Novotel Hong Kong Century Hotel

Check-in smooth and efficient; housekeeping team is great; the air conditioning is very noisy and wake me up few times at night. Overall experience is great.

Very good

Room was satisfactory although you can see some signs of aging. Facilities and food were decent but would be good to ensure timings for the swimming pool are properly updated. Cost of things should be displayed in an accessible manner as well.

Overall was good. It could make the room more comfortable, even though it was small.

I was very satisfied with the location of this property, polite friendly staff, nice atmosphere, great location, breakfast was good, rooms good, just a shock with drink prices, some misleading information by staff when asking for directions

Even though we stayed in Junior Suite the facilities are very old and not reflecting the advertisement on the website. As a good client from Accor Group this is very disappointing and I cannot recommend this hotel. Bad bedrooms and mattresses, noisy environment no good windows, old ACs, old bathrooms. Rgds Ralph H.

all fine and good

Perfect location in Wan Chai, customer service, cleanliness and on site restaurants all excellent. Only downside is that my room was somewhat dated and is ready for a refurb. Having said that, I will happily stay at the Novotel Century again.

Stay was great and very satisfied.

House keeping staff and lounge staff are very helpful and friendly. We love the omelette chef during breakfast on Level 1, he is very happy and makes our day feel special when we order eggs from him.

We enjoyed two nights here, and stayed in a junior suite. The room was well appointed, the bathroom was great. The room did unfortunately have a bad smell about it, a bit "drainy". It really hit when coming back to the room. The sofa bed isn't big enough for two, so we had an extra mattress delivered. Left the floor space very limited. Nespresso machine was a nice addition. Breakfast was plentiful, although the restaurant was cold with too much air conditioning. The evening buffet was good, but very expensive - as was the bar outside of happy hour

Got festive experience and helpful staff

1. Towels were replaced every day despite me hanging it up. Notices about sustainably produced toiletries not in line with the practice of daily towel washing. 2. The internal slot lock on the main door is dismantled and missing. I felt a little unsafe as it does not prevent unwarranted entry, even if by service staff. 3. The room heater took quite some time to warm up. Everything else was good. Love the water bottles, pretty. The cleaner lady was polite and friendly.

Had a great stay on 12/13/19 - 12/16/19. Staff were very helpful especially the Concierge who helped call our transportation (from hotel to airport) which was running late. She even waited outside with us until it arrived.

As above