Very impressive for e-mail received from staff Neo & Sanki before my stay, feeling a good start for my staycation. Greeting from Crystal & Florence at executive lounge are also very nice, not mention for the delicious refreshment. My room is clean & tidy as my expectation, thanks for the young guy at housekeeping, he is polite and helpful.

Our 3rd staycation there; room is fine and food is good; overall very good.

Everything is just right.

I had a great time. The room was quiet and clean. The staff, Mr. Neo, at the executive lounge was very friendly and attentive.

Smooth check-in process. Early check-in was granted. Availability of food at Le Cafe was good. There were two main downsides though. First, the room was a little old and the hygiene condition was just acceptable. Second, the pool was not heated, making it almost impossible to swim at winters.

I have booked a 39 nights stays, the staff was friendly and helpful, and professioanlly handled all my inquires . I especially want to thanks Alex at front desk, who helped me check-in and check-out and truly made my stay wonderful.

I’d like to thank you to the front desk staff Carmen and her manager, they made me a wonderful birthday experience by upgraded our room to suite. They took care of me and my mother very well even I’am just the sliver member. I’d happy to stay again at your hotel, and support Accor continuously. Thank you.

First time to stay in Wan Chai…nice location … great to wander around the back streets, markets and near the ferry to TST…very convenient to buses MTR as well..good stay, staff nice friendly…

It was a good one-night staycation and was beyond our expectations. We actually did not expect much during our staycation this time as we had a very bad experience during our staycation last October in another hotel. We thought there would be long queue during check-in, fully-booked swimming pool facility and dirty room. However, it turned to be totally different. Few days before check-in, Florence (Guest Relation Officer) sent us email, asking about the estimated arrival time with the details arrangement of premier lounge and buffet breakfast. She also asked us to check-in earlier to avoid a long-queue. Therefore, we decided to arrive at around 12:00 noon. We just planned to check-in first even though our room was not ready as we didn't like queuing for several hours. Surprisingly, our room was ready when we checked in. As we booked Executive Premier Floor Junior Suite, we were able to enjoy the premier lounge. My daughters were very happy to enjoy the afternoon tea at premier lounge. Neo and Florence were super nice!! They provided us some boxes so that we could take some evening snacks for our daughters who need to stay at hotel room as they were not allowed to enter the lounge during evening cocktail. The food at premier lounge was tasty. The swimming pool and gym arrangement was good. The room was clean. They helped to deep clean the room before our arrival as I told them that one of my daughter is allergic to dust mites. During our stay, my daughter did not develop rash. Overall, it was a good staycation experience. We will consider to stay there again. Thanks again to staff at Novotel Century Hong Kong, especially Neo and Florence, for their hospitality.

Thank you for another great experience, even in these tiring pandemic times, i see your hygiene standards are very high, much appreciate. Thanks to your great team, looking forward to going back soon

Nice staff . Thank you

I booked a junior suite. It was worthy to pick the suite as the room was clean and spacious. The room also came with lounge. The lounge team was wonderful. Every time when I went to the lounge, I felt welcomed. I just want to say thank you to Neo and Florence for their great service.

I forgot the room no but the air con didn't work...it influenced the entire experiences...hope u can ensure the quality of air con of each room. Thanks !

Even with reduced level of service in current situation, it's still provide reasonable level of service in both facilities & F&B perspective. Good value for money. Staff are professional and able to facilitate the need of customers

Stayed for nearly a year due to Covid outbreak. All staffs were kind and helpful. Always felt clean and safe when stayed here. Disinfection and cleaning were frequently seen at lobby during my stay. The staff acted fast and came to help immediately (e.g the lamp could not switch off). The room was comfortable that make me feel relaxed and could take good rest after work.