Novotel Century Hong Kong 4 stars

Customer review rating (ALL Rating) 4.4/5 2,166 reviews

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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to MTR: Wan Chai (A1 exit) Exhibition Centre (A3 exit) & Star Ferry Terminal

  • 3-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Century Hong Kong

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,166 reviews

Customer review rating 0.5/5

Nedime B. Families - Confirmed reviews ALL

We had phone call said I need to keep my kids calm I wish I knew before I booked

Customer review rating 3.0/5

Andrew S. C. Business - Confirmed reviews ALL

Compared to previous visits, the staff seemed less interested, service was slower and i never received my bill via email.

Dear Andrew, Thank you for your valuable feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to deliver prompt and attentive service, and we regret any delays you encountered. We also take note of your comments regarding the billing process and will review our procedures to ensure smoother communication. As a valued Platinum member, your experience with our loyalty benefits is important to us. While room upgrades are subject to availability, we will share your feedback with the relevant team for further consideration. For immediate assistance during your stay, our reception is always available to address any requests. We hope that you will return on a future occasion. All the best, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Huaqing M. Business - Confirmed reviews ALL

My stay was generally pleasant, but the facilities were much more outdated than expected. There was not even a self-service laundry room, unlike that of Novotel Shanghai Atlantis, where I stayed in March.

Dear Guest, Thank you for writing a review of your recent visit and for recommending our hotel. We are delighted to hear your kind words about our housekeeping team, whose dedication to maintaining a comfortable environment is a priority. It is also wonderful to know that the welcome drink met your expectations and added a pleasant touch to your arrival experience. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. While we regularly update our amenities, we acknowledge that certain areas may require further attention. Please know that your feedback regarding our sustainability efforts and guest conveniences is valued, and we are committed to exploring ways to enhance these aspects moving forward. Nonetheless, we are glad you found our central location in Wan Chai convenient for your business needs, with easy access to key areas like the Hong Kong Convention and Exhibition Centre. Your overall satisfaction is important to us, and we appreciate your recognition as a valued Gold member of our loyalty program. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 0.5/5

Jia Q. K. N. Couples - Confirmed reviews ALL

I think this might be the worst novotel I've stayed in. It's usually not as run down or disfunction. Taps were in awkward position. High humidity and old worn out furnishing

Dear Jia Q., Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in some areas. Our team takes pride in maintaining high standards, and we regret any inconvenience caused by the room conditions you encountered. We have recently completed updates to enhance our accommodations and ensure a comfortable environment, including individually controlled air conditioning to address humidity concerns. Additionally, we offer essential amenities upon request as part of our sustainability initiatives. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Tin L. W. Solo - Confirmed reviews ALL

I just need a place to sleep while getting my mom's house ready.

Dear Tin L., Thank you very much for your kind feedback. We’re pleased our central location supported your stay objectives. Still, we regret the loyalty program complication you encountered and have noted your comments for review. Our team hopes you appreciated being just minutes from Causeway Bay’s shopping district via our nearby tram connection. The entire team looks forward to welcoming you back for a future visit. Kind regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 2,899 reviews 9.6/10 Location
  • 2,535 reviews 6.7/10 Room
  • 2,830 reviews 8.9/10 Service
  • 32 reviews 7.5/10 WiFi
  • 1,121 reviews 4.6/10 Comfort
  • 931 reviews 8.1/10 Cleanliness
  • 864 reviews 8.1/10 Breakfast
  • 219 reviews 7.6/10 Pool

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