Novotel Hong Kong Century Hotel

It’s always at the top of my list when considering a hotel room either for business or personal purposes. Staff are well trained and efficient especially the AccordAll ambassadors. The more junior staff working at the front desk must be trained to sincerely greet their customers with a smile. “Welcome back and thank you for your loyalty to AccordAll” is what can make my stay feeling more valued by the hotel. But I seldom get that from the junior staff.

Nice and helpful staff

good customer service, clean

First, I had a sincere hospitality in the reception, and my room was upgraded from standard double room to a suite. Second, the room facilities are very nice except the TV reception was not good. My another comment was about food. The Shake Shake seafood dinner set was kept warm, but the taste was a bit salty. And the breakfast buffet, the food quality is just fair. Overall, my feedback on my stay is positive.

Novotel looked after me particularly well despite the restrictions. The staff were always helpful and always quick to respond. It could have been a very difficult time spending two solid months in a hotel room but they made it really enjoyable.

special thanks to check-in staff Florence, the caring and detail service which is heartwarming and unforgettable.

I like the catering, the dinner and breakfast buffet was good. I am also satisfied with the late-check out service and the fact that the swimming pool is very clean.

Good location with decent size of room

The stay was great, food are yummy

My husband and I recently enjoyed two one night stays at the Novotel Century Hong Kong and what a delightful experience they both were! We were very happy with our room upgrade (comfortable and peaceful) and the 'lounge' benefits provided by the hotel bar. All excellent. What really made our staycation experience though were the wonderful team of staff at the hotel. What a credit to the Accor Brand they are! A huge thank you to Crystal, Neo, Florence, Hubert and Vincent. All so friendly and so courteous and we were so touched at the efforts Crystal went to to provide us with some information for our trips to Sai Kung of which she has personal knowledge. As Accor Diamond members were are so frustrated by the restrictions imposed on travel at this very challenging time but being able to enjoy staycations of this standard in our home city of Hong Kong really lifts our spirits. Thank you so much to all the team you are exceptional!

A nice stay for the wedding anniversary, my room is upgraded which is able to have the harbor view with a bottle of wine for celebration. Room is clean and tidy, staff is nice as well, which I strongly recommend for staycation or a short leisure / business trip. Although high quality Full HD LCD TV is available in room, the resolution of TV signal is still very low, which is a bit odd to see VCD or DVD quality TV signal in a Full HD TV nowadays. It will be good if they can provide an option for customer to watch online channel from Youtube or duplicate the mobile / tablet screen via Chromecast or other way. Of course, it is a minor item for enhancement... There is semi-buffet breakfast arrangement due to COVID-19, it is good but the choices of food are less comparing with the normal buffet breakfast...Suggest consider adding noodle, dim sum, etc. Overall, it is a nice stay which I strongly recommended~

Stayed for Covid quarantine. Found the room to be quiet good size clean & tidy. Had meals provided and found all meals exceptional. Would definitely stay again for any occasion. All staff were helpful & friendly.

I stayed with my wife to celebrate anniversary. Thanks Crystal for the celebration decoration. It is just awesome! My wife likes it very much! Crystal knows exactly what my wife wants! The hotel is clean. and the price is very affordable. Good value for money! Perfect stay for anniversary!

The Japanese styled supper was below standard; beef couldn't be torn off and even cooked food didn't keep warm enough. No coffee was served with the breakfast and also the free mini-bar. 2 bottles of mineral water were not sufficient for daily consumption.

Very friendly staff, really appreciated service level I got during the stay. I felt safe about my health even we have pandemic on. Maybe some renovation of floor carpets needed. Looking forward stay in this hotel again.