Novotel Hong Kong Century Hotel

my 2 weeks' was overall satisfactory only that two small cockcroaches were found inside the room.

It was great to have the Seafood package and the price was attractive. However, since the seafood is gonna eat in the room, only one chair in the room was not enough for two or more guests to have their dinner.

Excellent rate with a neat and tidy room, I'm not sure that if I was upgraded to superior room or not, it was kind of small. I was disappointed about the buffet, the oysters and sashimi are not that fresh. The oysters have the fishy smell.

clean hotel and nice service

Overall speaking, Novotel is giving me good experience in staying.

Have done on trip advisor!

comfy stay in an old stalwart in Wanchai. Clean and comfy bed, room was too small for a longer stay so i moved to another hotel. Sauna is great!

Staff was courteous... hotel and rooms we clean... I would stay there again.

I have stayed 3 weeks in Novotel in Central. I did 2 weeks quarantine with you. Service were really not at the level. I had to remind everyday things to bring to my room. People waking me up by calling even when my quarantine was done. Manager was nice but rest of team not efficient. People at breakfast really so so. Food too expensive for what we get.

Having stayed with you for the 4th or 5th time, I was sadly givn the worst room this time round. Room in in dire need of refurbishment. Of all my stays with Novotel Century, i have never once been given a room on Lvl 9. Except this time, despite the very low occupancy during this trying time. Front desk staffs (Tiffany), Concierge are amazing people. But to be given such a sad tired worn out room to a return guest who is a loyal member (Gold) is unforgivable.

Room is showing age. Accessibility of power points needs improvement. Not having access to pool. Understandable, but should be reflected on website - so it is not misleading.

The customers services was great and can accurately respond to my request.

Your Assistant Manager Tim was helpful and courteous. Greatly appreciated. One of your lady staff at breakfast place was very friendly and make the start of your day great! She is slim with Long hair and not tall. Forgot her name....may be something......”lock”.....is one of her name.

The staff inserted in my guest profile that I don‘t like a cold room and even prepared it with a blanket and a heater. Trank you very much!

Clean, well appointed room and good prompt service.