Novotel Hong Kong Century

Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.2/5 1,185 reviews

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Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • Partial harbour view of Victoria Harbour

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 4 function rooms accommodate up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
Hong Kong SAR, China

GPS:22.278836, 114.176504

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

A magnificent refurbishment of our 509 rooms introduces bright, stylish spaces, offering sophisticated technology, complimentary Wi-Fi & broadband and full amenities. Large writing desk. Rooms with vibrant city view and partial Victoria Harbour View.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,185 reviews

TripAdvisor Rating  4.0/5  3,980 reviews

Not recommended

TripAdvisor rating 1.0/5

sam_keoi Families - TripAdvisor review

In short, I do not recommend this hotel for the following reasons: I booked this hotel for the 3-day mandatory quarantine stay, I will leave a comment on the following aspects: Room: the double occupancy room is quite small, roughly 3m by 3m, and the bed is also small for two persons; the size estimate is 2m by 1.5m. It is as if they just gave me a single occupancy room for two persons. The refrigerator is not cold enough. Only one chair was given. View: Tall office buildings with a tiny gap showing the ocean Bathroom: it is small, but it serves its purpose Price: too pricy, it costs me around 1.5k HKD per night, the room and service is not so different from the 3-star hotel my friend stayed which cost him around 500HKD Overall: I won't recommend this hotel at the price I paid, but it would be reasonable if you could get it below 800 HKD. I won't stay in this hotel ever unless I have no choice. I agree with other commenters here that the hotel does not deserve a 4-star.

Dear sam_keoi Thank you for taking the time to share your comments with us. I was disappointed to read that our room size was not up to your expectation. The size of our rooms is common in Hong Kong – which is around 23m² and the size of the bed is not big but not too small which is a queen sized bed for double occupancy. Please accept my apologies for the inconvenience caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards, Christophe Bataille General Manager

Not recommendable and not sure of 4-star

TripAdvisor rating 1.0/5

Coqui1212 Families - TripAdvisor review

Stayed for quarantine requirement at the suite at 3290 hkd per night 1. Room: old, one of air-conditioners in the living room was not working, no power outlet in the living room, bath tub drain stopper not working => Assuming that no one is coming for fixing, no attempt to make a phone call to fix. 2. Food: horrible (check the photo). Everyday breakfast was the same for all members in the room every day we stayed. No choice given for lunch and dinner. Food is always lukewarm or cold. Every day, we had to spend additional 50-70 usd for a meal at least. First night small ramen (without utensil) for dinner is provided because we arrived after the meal distribution time. Nina hotel provided dinner for us even if we arrived after midnight. => Last year we stayed at Nina hotel for 3weeks. It had a choice for every meal and everyone in the room. If we had to stay here for 3weeks, stress and money waste would be unthinkable 3. Service: horrible. No baggage cart, no help to move the 5 bags and pushchair (3-4 employees staring at us: Nina hotel gave us help), Had to call to get things done (e.g., 1 paper, 1 meal sent for 3 persons). Delivery food was sitting in the hotel for about an hour and delivered lukewarm. Had to call to bring the food after 40 mins deliveroo said it is delivered. I want to ask how they justify 3290 per night for this type of service!

Dear Coquil1212 Thank you for your comments. We were disappointed to read that the service quality was not up to your expectation. I will sit with the operations team to walk through your issues and develop plans to improve moving forward. Please accept my apologies for the inconvenience so caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards Christophe Bataille General Manager

Great quarantine hotel

TripAdvisor rating 5.0/5

xCambion Solo travel - TripAdvisor review

Stayed here for my one-week quarantine coming in from overseas. The room was very clean, and the staff were super friendly and accommodating. The one thing I was worried about was the food that they would serve (I had a bad experience at a different hotel) but the food was amazing and I was able to choose my meals throughout my stay (either Asian or Western food).

Dear xCambion Thank you so much for your review! We are so happy to know you enjoyed your stay with us. We love making sure our guests have the best possible stay and we love knowing you did! Thank you for letting us knows about your visit and we are so glad we met your needs! We hope to see you again soon! Regards Christophe Bataille General Manager

Novotel Hong Kong Century

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed 1 night at the hotel during the pandemic, I had little expectation from the hotel. During my stay, welcome drink was not served as nobody was found at restaurant in the afternoon. Buffet breakfast was changed to served breakfast. This shortfall was understandable. Anyway, the room was clean. Hotel location was excellent. I’ll come back when everything returns normal.

Dear Guest Thank you so much for taking the time to share a review. We are delighted to see that overall you had a lovely stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Christophe Bataille General Manager


Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

great hospitality from the front desk lady who do the check in for me, very sorry that I do not remember her name.

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Christophe Bataille General Manager

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Other web-users rate our hotel

  • 507 reviews 9.4/10 Location
  • 916 reviews 7.7/10 Room
  • 1,143 reviews 8.9/10 Service
  • 17 reviews 9.1/10 WiFi
  • 672 reviews 7.7/10 Food
  • 448 reviews 8.7/10 Cleanliness
  • 292 reviews 8/10 Amenities
  • 258 reviews 7.5/10 Breakfast

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