Novotel Hong Kong Century Hotel

Customer review rating (ALL Rating) 4.2/5 10,331 reviews

ALLSAFE approved hotel

Information message

Novotel Hong Kong Century
See on a map
+ 23 Services

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • Partial harbour view of Victoria Harbour

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 4 function rooms accommodate up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hong Kong Century

238 Jaffe Road
WANCHAI
 hong kong
hong kong sar, china

Fax: (+852)25988866

Check-in from 14h00

Check out up to 12h00

  • Airport Bus:  A11 Stewart Road Station

  • By plane

    HONG KONG INTERNATIONAL AIRPORT At 39km / 24.24 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 1.5km / 0.93 miles

  • By boat

    QUEENS PIER At 3km / 1.86 miles

  • By boat

    WANCHAI FERRY PIER At 1.2km / 0.75 miles

  • By boat

    WANCHAI STAR FERRY At 1.5km / 0.93 miles

  • By train

    HUNGHOM RAILWAY STATION At 10km / 6.21 miles

  • By train

    Hunghom Station At 2.7km / 1.68 miles

GPS:22.278836, 114.176504

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

A magnificent refurbishment of our 509 rooms introduces bright, stylish spaces, offering sophisticated technology, complimentary WiFi & broadband and full amenities. Large writing desk. Rooms with vibrant city view and partial Victoria Harbour View.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 347

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 264 people

Find out more

Our guest reviews for
Novotel Hong Kong Century

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,331 reviews

TripAdvisor Rating 4.0/5

3,972 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location in Wan Chai

Customer review rating 4.5/5

Sydney Business - 27/11/2021 Confirmed reviews ALL

First time to stay in Wan Chai…nice location … great to wander around the back streets, markets and near the ferry to TST…very convenient to buses MTR as well..good stay, staff nice friendly…

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Novotel Century Hong Kong

Beyond our expectations

TripAdvisor rating 5.0/5

Cruiser32830359966 25/11/2021 TripAdvisor review

It was a good one-night staycation and was beyond our expectations. We actually did not expect much during our staycation this time as we had a very bad experience during our staycation last October in another hotel. We thought there would be long queue during check-in, fully-booked swimming pool facility and dirty room. However, it turned to be totally different. Few days before check-in, Florence (Guest Relation Officer) sent us email, asking about the estimated arrival time with the details arrangement of premier lounge and buffet breakfast. She also asked us to check-in earlier to avoid a long-queue. Therefore, we decided to arrive at around 12:00 noon. We just planned to check-in first even though our room was not ready as we didn't like queuing for several hours. Surprisingly, our room was ready when we checked in. As we booked Executive Premier Floor Junior Suite, we were able to enjoy the premier lounge. My daughters were very happy to enjoy the afternoon tea at premier lounge. Neo and Florence were super nice!! They provided us some boxes so that we could take some evening snacks for our daughters who need to stay at hotel room as they were not allowed to enter the lounge during evening cocktail. The food at premier lounge was tasty. The swimming pool and gym arrangement was good. The room was clean. They helped to deep clean the room before our arrival as I told them that one of my daughter is allergic to dust mites. During our stay, my daughter did not develop rash. Overall, it was a good staycation experience. We will consider to stay there again. Thanks again to staff at Novotel Century Hong Kong, especially Neo and Florence, for their hospitality.

Great Break during Tiring times

Customer review rating 4.5/5

Umesh Solo - 23/11/2021 Confirmed reviews ALL

Thank you for another great experience, even in these tiring pandemic times, i see your hygiene standards are very high, much appreciate. Thanks to your great team, looking forward to going back soon

Dear Guest Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards Novotel Century Hong Kong

Good stay

Customer review rating 5.0/5

Raven Business - 23/11/2021 Confirmed reviews ALL

Nice staff . Thank you

Dear Guest Thank you so much for your really detailed review. You describe so nicely our services and the experiences we gave to you. Hope to see you again and thank you again for the time you took to write that review. Regards Novotel Century Hong Kong

Wonderful team

Customer review rating 5.0/5

Aw Friends - 22/11/2021 Confirmed reviews ALL

I booked a junior suite. It was worthy to pick the suite as the room was clean and spacious. The room also came with lounge. The lounge team was wonderful. Every time when I went to the lounge, I felt welcomed. I just want to say thank you to Neo and Florence for their great service.

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Novotel Century Hong Kong

Air con problem

Customer review rating 3.0/5

L. Couples - 21/11/2021 Confirmed reviews ALL

I forgot the room no but the air con didn't work...it influenced the entire experiences...hope u can ensure the quality of air con of each room. Thanks !

Dear Guest Thank you for your review. We are sorry to learn that the air-con system did not work properly during your stay with us. I have asked our Engineering Department to fix the problem immediately. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you again in the future. Regards Novotel Century Hong Kong

The checkin staff (Sanki/Sandy) treated us politely and we were impressed by her happy smiling warm welcome which made a good start of our staycation journey.

Customer review rating 5.0/5

Betty L. Friends - 18/11/2021 Confirmed reviews ALL

Pleasant comfortable clean room environment with unexpected seaview. So Good. The Japanese in-room dinner was fresh and delicious. it would of course be better if miso soup was included, or greentea, just something to drink to go with the super nice food.

Dear Guest Thank you so much for your really detailed review. You describe so nicely our services and the experiences we gave to you. Hope to see you again and thank you again for the time you took to write that review. Regards Novotel Century Hong Kong

Worth it

Customer review rating 4.5/5

Hong Solo - 15/11/2021 Confirmed reviews ALL

Good location, just less than 10 mins walk from MTR. Staff are friendly.

Dear Guest Thank you for taking the time to review your recent stay at Novotel Century Hong Kong. I am pleased that you found the hotel to be comfortable and well located. We strive to provide the best service possible to all our guests. We hope to welcome you back in the near future. Regards Novotel Century Hong Kong

COMFORTABLE

Customer review rating 5.0/5

Mandy W. Couples - 08/11/2021 Confirmed reviews ALL

NICE

Dear Guest Thank you for your review. We care a great deal about ensuring that our guests feel welcome and important and we are glad that your experience reflected this. We have shared your comments with our service team who were thrilled to hear your feedback. We look forward to welcoming you again very soon. Regards Novotel Century Hong Kong

Really Good Stay As Usual - But Shocking Experience On Last Day with Regards to Disrespect About Privacy

Customer review rating 3.0/5

Pat C. Families - 07/11/2021 Confirmed reviews ALL

The lounge service is so great as usual, everything was fine, thanks to Crystal!! However, the last day of my stay was extremely horrible. I found there was a lack of communication within this hotel. When I returned to my room at around 4pm, very shocking that my stuff got thrown out from where they were placed and noticed that painting work was arranged with a strong odor. Very disappointing that the housekeeping paid no respect to my on-purpose-placed NO-DISTURB sign plus the NO-DISTURB light, I tried to prevent extra housekeeping fixing for my room for my last day, sadly no one cared. Housekeeping even told me to seek help from the Front Desk. For this stay, I have to rate overall as a fair 6 and 7, rather than 9.

Dear Guest Thank you for your comments. We were disappointed to read that the service quality was not up to your expectation. I will sit with the operations team to walk through your issues and develop plans to improve moving forward. Please accept my apologies for the inconvenience so caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Novotel Century Hong Kong

Well located. Good housekeeping

Customer review rating 4.0/5

Anonymous Solo - 07/11/2021 Confirmed reviews ALL

Efficient check in. Convenient location. Helpful front desk personnel and friendly staff. Pool was disappointing

Dear Guest Thank you for taking the time to review your recent stay at Novotel Century Hong Kong. I am pleased that you found the hotel to be comfortable and well located. We strive to provide the best service possible to all our guests. We hope to welcome you back in the near future. Regards Novotel Century Hong Kong

Front desk staff are nice

Customer review rating 4.0/5

Shirley T. Families - 05/11/2021 Confirmed reviews ALL

Comfortable

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Novotel Century Hong Kong

good stay and nice staff

Customer review rating 5.0/5

Jeffery Families - 02/11/2021 Confirmed reviews ALL

Tidy room, staff is very nice and many thanks for the room upgrade, I can feel many aspect that the staffs are well trained and professional in customer service. Special thanks to Florence and Sanki for taking good care to my wife and my boy during stay. For sure we will be back shortly

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Novotel Century Hong Kong

位置好,办事方便,管理专业

Customer review rating 4.5/5

Lawrence M. Solo - 01/11/2021 Confirmed reviews ALL

Customer oriented better than I expected

尊敬的客人 感谢您花时间回顾您最近在香港诺富特世纪酒店逗留。 我很高兴你发现酒店舒适,位置优越。 我们努力为所有客人提供最好的服务。 我们希望在不久的将来欢迎你回来。 问候 香港诺富特世纪酒店

dirty room

Customer review rating 1.0/5

Perry Families - 31/10/2021 Confirmed reviews ALL

the toilet and the cup are dirty. the coffee cup had mould inside. and the bathtub had hair of the previous tenant.

Dear Guest Thank you for your review. I was disappointed to read that the room cleanliness is not up to your expectation. I am working with our Executive Housekeeper, a training plan to improve the current situation to a more acceptable level. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you again in the future. Regards Novotel Century Hong Kong

Relaxing Staycation

Customer review rating 4.5/5

Anonymous Solo - 30/10/2021 Confirmed reviews ALL

I went there to relax and do a bubble bath soak. I was not disappointed as the bath tub was roomy and the water pressure was strong. Enjoyed my stay especially since the bed was very comfy and inviting.

Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards Novotel Century Hong Kong

worse dinner

Customer review rating 3.0/5

Anonymous Couples - 30/10/2021 Confirmed reviews ALL

never go to the restaurant for dinner

Dear Guest Thank you for your feedback. We were disappointed to hear that the food quality did not meet with your expectation. I am working with our F&B Director, a training plan to improve the current standard to a more acceptable level. Please accept my apology for the inconvenience caused. I hope I have the opportunity to welcoming you back in the future. Regards Novotel Century Hong Kong

Value for money

TripAdvisor rating 4.0/5

StL0308 09/08/2021 TripAdvisor review

Even with reduced level of service in current situation, it's still provide reasonable level of service in both facilities & F&B perspective. Good value for money. Staff are professional and able to facilitate the need of customers

Dear StL0308 Thank you very much for taking the time to share your feedback. We were thrilled to read your comments describing your experience. I will ensure that your kind words directed towards the staff are passed along for the entire team to see! Thank you for your support, and we hope to have another occasion to welcome you back soon. Regards Adam Hipp General Manager

Minnie Kwong

TripAdvisor rating 4.0/5

MinnieK17 04/08/2021 TripAdvisor review

Stayed for nearly a year due to Covid outbreak. All staffs were kind and helpful. Always felt clean and safe when stayed here. Disinfection and cleaning were frequently seen at lobby during my stay. The staff acted fast and came to help immediately (e.g the lamp could not switch off). The room was comfortable that make me feel relaxed and could take good rest after work.

Dear MinnieK17 Thank-you so much for taking the time to write a review. We strive every day to ensure our guests have a wonderful experience at our property and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to everyone on our staff. Thank you again for your kind comments and patronage. We look forward to serving you again soon. Regards Adam Hipp General Manager

Not recommend for members

TripAdvisor rating 2.0/5

Sik Chuen L Business - 17/07/2021 TripAdvisor review

Avoid this hotel if you are looking for any hotel loyalty program benefits, the check in staff was reluctant to offer room upgrade, late check out, even welcome drinks that i need to request proactively.

Dear Sik Chuen L Thank you for your comments. We were disappointed to read that the service quality was not up to your expectation. I will sit with the operations team to walk through your issues and develop plans to improve moving forward. Please accept my apologies for the inconvenience so caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Adam Hipp General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hong kong